Customer Reviews for U-Haul Moving & Storage at Route 1

Évaluation :

4

Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL

Évaluation :

2

The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.

Évaluation :

1

The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.

Évaluation :

5

The customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.

Évaluation :

5

Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..

Évaluation :

1

Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.

Évaluation :

5

The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.

Évaluation :

5

Thank you for great service

Évaluation :

5

The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.

Évaluation :

5

I love uhaul they are always nice to me

Évaluation :

5

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

Évaluation :

1

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

Évaluation :

5

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Évaluation :

5

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Évaluation :

2

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

Évaluation :

1

The garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.

Évaluation :

5

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

Évaluation :

5

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Évaluation :

2

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Évaluation :

5

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Évaluation :

4

No comment, good experience

Évaluation :

5

Very friendly and accommodating manager!

Évaluation :

2

Truck was not available upon pick up of reservation after confirmation

Évaluation :

3

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

Évaluation :

5

Kassie and her crew are amazing!!!

Évaluation :

5

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Everyone was so kind and helpful!

Évaluation :

5

Very friendly and helpful manager. Great experience.

Évaluation :

5

Excellent help, would use again.

Évaluation :

5

A very pleasant experience, great staff, always helpful

Évaluation :

1

call if you care to hear the story not good 617-875-7373

Évaluation :

5

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Évaluation :

5

Excelent!

Évaluation :

5

Very helpful and professional. Very thankful for making my son's move go so well.

Évaluation :

5

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

Évaluation :

5

Every time I showed up there they took care of me I have no complains how many complements great people