Customer Reviews for U-Haul Moving & Storage at Route 1

3 842 évaluations

390 Providence Hwy   Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

(781) 769-2240

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(781) 769-2240

390 Providence Hwy
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

In and out quickly, very pleasant staff

Patrick O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hassan C. 
Évaluation :
2

Neither the truck not the dolly I reserved were available. Literally a Seinfeld episode.

Todd S. 
Évaluation :
5

The service rep Thomas was terrific…..very friendly, professional and knowledgeable.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred L. 
Évaluation :
5

Nothing... all good...

David E. 
Évaluation :
3

Be honest and more personal- thank you to the young man who returned my money for pads I never used or ordered. I drove six miles, paid $66 , my receipt showed $52 and filled up a gas tank that wasn't full to begin with $17 . Online isn't better-checking out was impossible and the attendant was polite and helpful . Need more like him!

Vannessa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

staff was awesome upon arrival and drop-off. super simple, easy and efficient. honestly was surprised at the price too! very affordable for what we needed.

Casey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart K. 
Évaluation :
1

Charged me additional day for 30 minutes delay for a 4 day rental

Abraham V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
4

The van cab had an off smell. Not sure if it was urine or what, but it was unpleasant. Seemed like the back of the truck had just been cleaned (was still a little damp when I got to my storage unit) so it is possible that it was the cleaning solution. Either way it was not as great of a rental as my last one from the same location. The app also stopped working in the middle of my check-in. Once I got the keys it gave me an error message and when I went back in it seemed be all checked in. I wasn't able yo review photos, enter initial mileage or anything. Was not a great experience but I was pressed for time and just had to go with the flow.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessica J. 
Évaluation :
5

Thomas was extremely friendly and helpful with the rental and return process. He is a rare example of customer service excellence.

JUSTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE J.  |  Expérience générale 
Évaluation :
4

Barbara the store manager did my checkout and was very friendly and helpful but upon returning my cargo van 4 hours later clean, with more gas than given and at the proper location I noticed I was hit with an unwarranted $25 cleaning charge. Not to mention she failed to mention that an additional charge of $20 would be applied for after hour drop offs. Better communication would be appreciated !

xavier A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHYI CHANG M. 
Évaluation :
5

Staff on duty were helpful and vert efficient.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
5

Easy pickup

David H. 
Évaluation :
5

Cory is top notch professional!!

Dennis G. 
Évaluation :
4

The manager appears very knowledgable about her employees and her facility. She is hands-on. Always working with customers, staff and equipment. I have rented from Norwood Rt 1 multiple times and will continue to do so.

Janet C. 
Évaluation :
5

Paying a cleaning fee should be up-front. I was charged 25$ for a vehicle that was as clean as I received it without any clear warning upfront. If you're going to charge everyone 25$ then include it in the cost upfront. Otherwise make it clear what's expected to avoid paying this fee. Things like this drive me to not use Uhaul - transparency is key.

Dan S. 
Évaluation :
5

Sales people on the phone and at the UHAUL in Norwood were awesome!

Sheehan K. 
Évaluation :
4

Super easy and quick to rent. Booked online checked in at the site and dropped off! Will use them again!

Valerie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
3

Store was understaffed

Michael T. 
Évaluation :
5

Exellent experience, fast and professional

Lia S. 
Évaluation :
5

Norwood uhaul is awesome. After many failed attempts at other uhaul places like Framingham , Norwood really exceeded the expectations. Corey was very knowledgeable and very nicely explained and executed the installation. Thumbs up

Anubha K. 
Évaluation :
5

Excellent service à la clientèle

ELLEN C. 
Évaluation :
5

Cory is a absolutely wonderful! Such a friendly environment. He took the time to explain everything to me!

Ashley B. 
Évaluation :
5

Rien

JONATHAN B. 
Évaluation :
5

Overall a wonderful experience!

ANN W. 
Évaluation :
3

Employee that checked me in and out was awesome. Others couldn't be bothered by helping. Actually walked away from me. Checking in on line was useless and frustrating.

Todd S. 
Évaluation :
5

Excellent communication throughout this rental.

Lee K. 
Évaluation :
3

The truck that I was rented had a plug in the tire which leaked air continusely throughout my trip! This bad tire was obviously known about by the rental store as the tire needed to be filled with air less than 150 miles into my trip. then it was non-stop trips to the air pumps! Roadside assistance couldn't help me on the G.S.parkway I was told that it would be a minimum 3hours to do repairs! transporting food I did not think I had the time to spare,little did I know how long the trip would take! 14 hours to make an 8 hour drive!!! All in all U-haul sent me out in a dangerous vehicle

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
5

I had exceptional service at the facility in Norwood MA. The owner and her staff member displayed exceptional customer service. In addition to renting the rental van for a day I was thrilled to learn they also provide local Storage. I highly recommend this facility for any service & storage need

mary ellen O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele M. 
Évaluation :
5

This location goes above and beyond with its communication. Very personal employees that I would refer anyone to go to.

FRANK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
2

The manager Barbara Kelley was unbelievably unprofessional and rude.

Angelina G. 
Évaluation :
5

Guy working at the location was helpful and friendly.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Thomas was very friendly and helpful. One of the best U-Haul locations I have visited.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

Difficulty in finding someone to help me. Had to roam around the site before I found an employee.

Michael C. 
Évaluation :
5

The gentleman that was working the counter yesterday and most afternoon's I've been i, is always very kind and professional.

MAFALDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah L.  |  Expérience générale 
Évaluation :
3

Thomas was helpful. Website was terrible as always.

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Very helpful agents.

MICHAEL K. 
Évaluation :
4

great customer service Thomas Webb is a courteous and professional representative of Uhaul

Earl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reid K. 
Évaluation :
2

There was no communication to me about a pre loaded credit card which made waste two trips to get my rental truck. The truck was tired and glad I was doing a local move …

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
4

easy process. the installer was very helpful and advised me of an issue he was not qualified to handle. appreciate his honesty. ended up just buying the hitch only, and had a mechanic do the work and install it.

Jack C. 
Évaluation :
5

The person inspected my car said that I need a mechanic to take out some bolt for him to install my hitch which he is supposed to do himself. I ended up just picking up my hitch and have a mechanic install it. I wasted time and travel reserving my schedule.

Cheryl V. 
Évaluation :
5

I used to have a small consulting business doing customer satisfaction evaluations and strategic consulting for large companies, and I can say: your employee at that location "Thomas" is TOP NOTCH /EXCELLENT. Groom that young man for higher positions! He had excellent communications, friendly/positive, helpful, and followed through on a few things that occurred with this rental that required his attention. Great employee (like most other experiences I've had at this U-Haul location). Merci.

Mike K. 
Évaluation :
4

I didn't have issues with this location, but with the uhaul service overall. I made a reservation that, the day before I needed the truck, I received a call saying that the truck would not be available. I also believe I was overcharged for the rental.

stacie F. 
Évaluation :
5

Best staff ever!

ERIC B.  |  Premières impressions 
Évaluation :
2

No comment

Leonilda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Great staff. We had a good laugh in there. I asked for a 10 inch truck. Meant to say 10feet. We laughed

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
4

I hired movers who picked up the trailer. So my mover was the driver and did the pick up. I did go and make sure it was ok - the workers were great but they should have told me to give them my email then. It worked but because stuff is online -a personal meet up is important to get it right when you are moving the devil is in the details.

andrea S. 
Évaluation :
5

Nothing to improve - check in service was excellent - I left something in the truck and was called by your service agent after I left. He helped me put it in my car. Now that's great service !!!

Joseph C. 
Évaluation :
5

Great service from them help me on I was looking for Thumbs up keep up the great work

ALIXANDRO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie F. 
Évaluation :
5

The equipment was cleaned but had some damage. Thomas informed me ahead about the damages to the van and that U-Haul was aware of it. Thomas is a very good customer service agent, very helpful and courteous. Will be back again.

William L. 
Évaluation :
5

Tow infrequently, associate was helpful answering my questions.

John M. 
Évaluation :
5

Barbara and her staff were top notch

Andrew K. 
Évaluation :
2

I was not please with the equipment I rented.

Adilson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

I had issues with the uhaul center in Natick Ma, but travelled to another uhaul in Norwood Ma because they had the only trailer in the area that I could find specifically for a motorcycle. I was very satisfied with the one and only employee working in Norwood Ma. His name was Thomas and he was very helpful and very knowledgeable. He seems to be running the store basically by himself and doing everything from hooking up trailers, checking in and out of customers etc. I'm extremely dissatisfied with the fact that all uhaul locations seem understaffed and would say its not fair to employees that are overwhelmed and probably overworked. This employee was great, enough that I would recommend this location to a friend because of him. I recommend hiring more staff!! Thanks again to Thomas for being a great person and the best employee I've ever met at a uhaul. Thanks Thomas - Ryan Hopkinton Ma

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN H. 
Évaluation :
4

Website doesn't work properly. I was unable to secure my rental online ... kept getting an error message and had to call to complete my reservation.

NANCY J A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vin S. 
Évaluation :
5

There were not many options because of the Labor Day move rush. Vans not in great shape

Suzanne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre K. 
Évaluation :
1

We were guaranteed a truck that wasn't there at the time and had to even drive an extra 30 min to the new location to pick up as they couldn't get it at the location it was originally suppose to pick up at

Jonathan M. 
Évaluation :
5

Have small 10 ft trucks available

John K. 
Évaluation :
4

Windshield was cracked and not mentioned to me on rental day. There was a low tire pressure message on dashboard...feel that should have been taken care of prior to rental pick-up.

Jill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D.  |  Expérience générale 
Évaluation :
5

24 hour access would be great

COLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bilaal m.  |  Expérience générale 
Évaluation :
1

I was told the storage space would be available I paid my money then it was told it was full and my money has not been refunded to my card

Kent j.  |  Expérience générale 
Évaluation :
4

Buen servicio

David P.  |  Expérience générale 
Évaluation :
4

Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL

Linda M.  |  Expérience générale 
Évaluation :
2

The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.

MARY M.  |  Expérience générale 
Évaluation :
1

The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.

Maura S.  |  Expérience générale 
Évaluation :
5

The customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.

Julie C.  |  Premières impressions 
Évaluation :
5

Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..

martin m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristtiya G.  |  Expérience générale 
Évaluation :
1

Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.

Alyssa J.  |  Premières impressions 
Évaluation :
5

The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.

samuel r.  |  Expérience générale 
Évaluation :
5

Thank you for great service

Sherry W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R.  |  Online Move In 
Évaluation :
5

The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noelia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah L.  |  Premières impressions 
Évaluation :
5

I love uhaul they are always nice to me

Betty W.  |  Premières impressions 
Évaluation :
5

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

JOSIE T.  |  Premières impressions 
Évaluation :
1

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

BRYAN L.  |  Expérience générale 
Évaluation :
5

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Shandra R.  |  Expérience générale 
Évaluation :
5

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Kristin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G.  |  Expérience générale 
Évaluation :
2

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

ELISSA E.  |  Expérience générale 
Évaluation :
1

The garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.

Peter C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen E.  |  Premières impressions 
Évaluation :
5

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

MARIEANN O.  |  Expérience générale 
Évaluation :
5

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Ashley B.  |  Expérience générale 
Évaluation :
2

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Greg K.  |  Expérience générale 
Évaluation :
5

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Kimmian M.  |  Expérience générale 
Évaluation :
4

No comment, good experience

Kadikele I.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating manager!

John C.  |  Expérience générale 
Évaluation :
2

Truck was not available upon pick up of reservation after confirmation

JESSICA P.  |  Premières impressions 
Évaluation :
3

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

yulia T.  |  Expérience générale 
Évaluation :
5

Kassie and her crew are amazing!!!

Latasha B.  |  Expérience générale 
Évaluation :
5

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

jean p.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Yvon A.  |  Premières impressions 
Évaluation :
5

Everyone was so kind and helpful!

Meredith M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful manager. Great experience.

Trevor L.  |  Premières impressions 
Évaluation :
5

Excellent help, would use again.

allison w.  |  Premières impressions 
Évaluation :
5

A very pleasant experience, great staff, always helpful

Carol P.  |  Expérience générale 
Évaluation :
1

call if you care to hear the story not good 617-875-7373

ROBERT D.  |  Expérience générale 
Évaluation :
5

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lydia P.  |  Expérience générale 
Évaluation :
5

Excelent!

Lourdes D.  |  Expérience générale 
Évaluation :
5

Very helpful and professional. Very thankful for making my son's move go so well.

James S.  |  Expérience générale 
Évaluation :
5

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

armini t.  |  Réservation 
Évaluation :
5

Every time I showed up there they took care of me I have no complains how many complements great people

gregory l.  |  Expérience générale 
Évaluation :
5

Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!

Todd H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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