Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Évaluation :

4

Assistance in connecting and disconnecting the trailer was superb.

Évaluation :

5

Great job and organized

Évaluation :

2

I specifically declined the insurance coverage online as well as at the time of picking up the vehicle yet I was still charged for the insurance coverage.

Évaluation :

5

My truck did not have plates. Front and back. Not acceptable.

Évaluation :

5

Friendly staff at site, great experience.

Évaluation :

1

Attendant took over 30 minutes to do my agreement, trailer that I was given had an offset transaxle, drove it less than a km and got a flat tire from rubbing against the inner side of the trailer. I had to drag it back immediayely but the location didn't have any other trailers of the same size, had to take a smaller one which was very old and bounced around behind my vehicle the entire time.

Évaluation :

5

Keep it up!

Évaluation :

5

Merci.

Évaluation :

5

Good service

Évaluation :

3

Speedier service, acknowledge the customer upon arrival, reduce internal staff interactions and focus on the customer

Évaluation :

5

Awesome customer service !

Évaluation :

5

When returning the truck your app doesn't work. I have rented many times and each time there are always people standing around the lot trying to use the return app. And when it doesn't work we get charged $20 to return the vehicle?? Shame on you!

Évaluation :

5

The equipment are very good shape, but was expensive whit the rate per km

Évaluation :

2

I am getting tired of Uhaul making mistakes in general on what is charged on our invoice. We hire often and the last 3 times we have hired, we have had to call up to resolve an overcharge or something on our invoice. Your after hours online return never works properly so twice now its tired to overcharge us. the time before last we were booked to pickup from our local branch and last min we were told that they didn't have a truck for us and we had to go far to pick up. the discount offered did not cover the extra we paid on gas, mileage and inconvenience. I don't know whats going on with your end but I am truly getting tired of wasting my time calling to fix my invoice. I called yesterday to have the over charge removed and even though a $20 credit has been applies, it's still incorrect. Please call me to resolve it. 416-938-6177.

Évaluation :

1

I only used maybe 42 klm and I said I wanted to dispute the milage. I traveled from the royal windsor location to 5536 montevideo twice. And twice to access storage on millcreek rd and I added the milage and its only aprox 42 to 45 klms. I did say that I disputed the milage because I believe I entered it wrong and nobody got back to me.

Évaluation :

3

I was charged after hours service fee of $20. Had to unhook the trailer and park it myself so what exactly is this fee for other than a cash grab. You can credit this back or say goodbye to a customer

Évaluation :

5

Everything was great and thank you to the pretty girl at the front desk. Have a great day.

Évaluation :

3

Everything was great, however when I dropped off the trailer the said I stilled owed for the rental, but had paid debit when I arrive to pick it up. He argued with me for a few minutes, until I showed him my receipt, then miraculously my payment "released"

Évaluation :

3

The first truck I got into had 2 almost completely flat tires. Had to go back in and tell them and get another truck. How does a truck rental company overlook problem tires? Especially when as soon as you get in, the truck tells you there's a tire inflation problem? Clearly no attention to detail from the staff…… the next truck was fine. It's just a shame that they put a customer through the hassle of having to go back in and get another truck - one wonders if safety is at all top of mind to the staff.

Évaluation :

5

I think nothing.

Évaluation :

5

More staff? One person at the desk How ever, very friendly and efficient Very impressed with her customer service skills

Évaluation :

5

It was after 7pm. The staff who still there instructed me to return online. I told her there was water leak at the artic when it was raining. She went in and told a look.

Évaluation :

5

nothing, people were friendly and helpful. vehicles are clean, well maintained and new! The process to rent a vehicle is easy and secure.

Évaluation :

3

I was a bit lost when returning the truck as i was told id have to leave it with someone personally and perform a self check of the van to recieve my unused deposit and avoid a second checking/cleaning fee when i rented it out but nobody was around to talk to about the process and i was instructed to just leave it in the line and permitted to go. Im worried im going to recieve my remaining deposit 5-8weeks from now and get stuck with a fee. :/

Évaluation :

2

My overall experience was terrible. The location listed above was where I had to resort to after my pro final location screwed up my reservation. This was hands down the worst experience I have had with U-Haul ever. I'm very unhappy with all the extra running around I had to do because of someone else's error.

Évaluation :

5

The sales associate Courtney was absolutely amazing! It was my first time renting a truck. She was knowledgeable and helpful. Made the entire move easier than I expected. Thank you Courtney…. And Uhaul!

Évaluation :

5

The call center gave me a call when I booked a 20' truck to tell me it wasn't available (although it was there on the website) and that I have to switch to a 15' or 10' truck, which wouldn't have been suitable for my move. They were not helpful at all and did not explain why there was a discrepancy between the website and what they were telling me. They also did not provide good alternatives! When I went to pick up the 15' truck, I found a few 20' ones parked there, so thought of checking the website and was actually able to change my reservation last minute and get the 20' one that I needed! Not sure what was goin on with the call center team, but there is definitely room for improvement there. Other than that my experience with U-Haul has been as good as always! Merci.

Évaluation :

3

Overly crowded, need more representatives as wait time is too long.

Évaluation :

1

Did rent a closed trailer 4' X 8' in Oakville Windsor Location 2 months in advance and did get an open trailer in poor condition without any prior notice. It seems that my booking has been transferred to someone !!! Purely not acceptable

Évaluation :

3

Stupid long lineup to check in and only 1 desk open, waited 30min and my time is valuable. Staff helpful and friendly

Évaluation :

5

I was happy with my experience with uhal. Very friendly and respectful to me. Would definitely go back and recommend to anyone.

Évaluation :

5

Everything was good thank you

Évaluation :

3

The dtorage cbarged me fuel although I returned it exactly the same as the dispatched level (3/8 tank) . I have a photo to document my say.

Évaluation :

1

Uhaul gave me the farthest pick up and dropped off from my move. So I had to pay an addition $80 just to pick up and drop off the truck. On top of that I had to wait in line for 1 hour.

Évaluation :

5

Everything awesome

Évaluation :

4

Don't recommend the online self checkout - it's slow and not efficient. Truck was very banged up; driver door barely closed.

Évaluation :

4

I had a hard time understanding the girl at the counter serving me. Her English was hard to comprehend. I had to ask my 3 times before getting the answer to a number of questions. Did the franchise ownership change from a year ago as the counter staff had all changed. Service and rental equipment were in good working condition, but it can be unnerving to instill trust without good communication skills. Outside and Returns staff were very helpful and courteous. I have used Uhaul many times in the last two years and find their service of good value.

Évaluation :

1

fuck offf . u guys are sick bastards ..i booked 3 times but last moment cancelled by uhaul. i had to pay 2500 just because of you guys

Évaluation :

2

The billing was not right. The customer care sucks and never responds. I have billing questions on why I was charged more which was never answered. The return process and the mobile app is worst.

Évaluation :

1

truck was shaking alot..breaks were not good... fuel was not as per the marked document... very disappointing experience... they didnt' even honor agreed mileage rate i.e. 89c/mile, document showed /km ..

Évaluation :

1

Truck booking cancelled so as offers discounted mileage which they didn't honored, gas was not full they have not corrected also rented for a few day charged for 2days..

Évaluation :

4

more staff at counter busy

Évaluation :

1

The guy hooking up the trailer didn't lock the trailer in and going down a hill the trailer came off our truck and we almost went into a bridge. The trailer lights stopped working on it so we had to swap and they tried acting like giving us a new one to use was top notch customer service. Well doesn't the second guy attach the chains wrong. He put them so tight we wouldn't have even been able to make it out of the parking lot. When I asked to speak to the manager I was told they cannot get a hold on him but they will make sure I get a nice discount for their negligence. We did the after hours return so I just got my receipt now and I was charged the full amount AND she didn't take off the additional $8 for the warranty she promised if we returned it before 9am.

Évaluation :

5

Was a little wait to check in, but that was jus bad timing. Would have been nice if counter guy had called for some help to shorten the wait. I'm still satisfied with the service. Everyone was very friendly. Thanks again. I always use uhaul when I can. It had been a while. Great job

Évaluation :

3

The equipment I booked months earlier was no longer available the day before I was supposed to pick it up, there should be a penalty for equipment not being returned on time as it is very inconvenient for the next customer and I was not compensated at all for the inconvenience and ended up spending hours trying to find a solution but in the end had to cancel and rebook something that didn't work as well and cost me more money. While the location was fine my bigger problem is with Uhaul and how they run their business, the customer service is awful and they are very unreliable.

Évaluation :

5

We return just a little shy of 5:00pm. We tried to return the truck online but in the middle my cell run out of battery. The staff was very nice and he help us returned the truck. Thank you very much for your kind help!

Évaluation :

5

Nothing, your staff was friendly and knowledgeable and while the check in line was a little long when we arrived it didn't take long to get checked in, drop off was easy and staff was helpful.

Évaluation :

1

False pricing

Évaluation :

4

Need more people at the service counter. Always a lineup

Évaluation :

3

The lot guys were simply awesome! Very helpful.

Évaluation :

5

the online system isn't user friendly but the inperson service was grest.

Évaluation :

5

Thanks and keep the good work!

Évaluation :

5

Loved working with the customer service representative, Courtney, yesterday. She was efficient and professional. However, the lineup was slow since Courtney was the only person working behind the counter.

Évaluation :

4

Getting your keys takes way too long at this location. Your online check is pointless and should not be advertised as it misleads your customers to think their keys are waiting for them and they can go, when in reality they wait in the same long line as others. Either improve your online checkout process or staff-up your locations on weekends. It was a Friday morning with a line out the door and one person working (and more guys "cleaning" returns at 8am than staff to actually hand out rentals).

Évaluation :

3

There are not enough locations in Mississauaga. This one is too far south. It took a while to get the rental processed. There was an error in the billing.

Évaluation :

3

You are to expensive. It cost me $200 to rent for one day including gas.

Évaluation :

3

Hire more custoner service at location. It took me 1/2 hr to check in after I have done it on line. There were 3 work stations and only one employee serving. The representative outdoor that supposed to hook up the trailer and make sure of safety made me do the work and had to be reminded to make sure lights were working on on trailer. Come on uhaul, lets get back to proper business.

Évaluation :

4

long wait to get the truck. 8 customers and only 1 representative servicing the front desk. Need more employees to service your clients.

Évaluation :

5

From PICK Up to Return the Service was good... counter Personnel was Professional yet very Pleasant... Thank you .... Thank you uHaul for your Services, Making our Moves a little less Stressful... Thx U ... Satisfied User 

Évaluation :

4

Truck was leaking quite a bit of fluid

Évaluation :

5

The best team in there. Thank u. Yamen.

Évaluation :

5

The attendant that processed my contract and the manager training her were very professional and courteous. Trailer was well maintained and everything went smooth. I'll be back again .

Évaluation :

1

It took over an hour to pick up my vehicle, even though I had reserved it online. Twice I waited on hold, and then the person who answered the call hung up on me. Then I had a helpful rep who needed me to add the UHaul app to my phone, and then add a new browser to my phone because the UHaul app and site are both garbage. Finally I was able to pick up my vehicle, and it was parked behind other vehicles. And no one was at the desk to give me the key. Finally, when I asked to extend my reservation, I was told that UHaul had no more vehicles in all of Southern Ontario. I won't be using UHaul again. It's cheap but it's just not worth it. So to improve for the next customer: get a working app and website. Act like professionals. Don't abandon customers who have problems. And don't tell me that the biggest truck rental service in North America is out of vehicles.

Évaluation :

4

More staff needed.

Évaluation :

5

Despite huge Roger's network failure, staff were extremely courteous to provide support for rentals, manually taking note of required info.

Évaluation :

5

Excellent staff and service, everything was quick and easy and we were setup up in no time at all.

Évaluation :

5

I need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me

Évaluation :

5

Excellent services

Évaluation :

4

Na

Évaluation :

5

Staff very friendly and competent. Truck and storage unit very clean

Évaluation :

5

Ok

Évaluation :

5

Kailash provided excellent help and service.

Évaluation :

5

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Je les recommande fortement. 

Évaluation :

4

No complaints

Évaluation :

4

A nail punctured my car tire at the facility

Évaluation :

1

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Évaluation :

3

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Évaluation :

5

Only thing I don't like is anything's no asking me to upload my ID. I don't do anything like that EVER I like to deal with the fine people you hire

Évaluation :

3

There was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.

Évaluation :

5

Storage well maintained

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

Évaluation :

4

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Évaluation :

5

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Évaluation :

5

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

Évaluation :

3

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Évaluation :

4

great experience

Évaluation :

1

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Évaluation :

5

Great customer service! Helped me with no notice, and made everything simple and easy for me!

Évaluation :

5

Very helpful to my wife and daughter and great customer service

Évaluation :

5

Very recommended, the staff nice and friendly. Thanks

Évaluation :

5

Staff were great!

Évaluation :

5

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Évaluation :

4

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Évaluation :

4

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Évaluation :

5

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Évaluation :

5

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Évaluation :

5

Excellent service, thanks

Évaluation :

2

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Évaluation :

5

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Évaluation :

4

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

Évaluation :

5

Awesome to book a unit on-line then exceptional customer service at the location

Évaluation :

2

staff unfriendly and uncooperative.

Évaluation :

4

Excelente service

Évaluation :

4

Merci

Évaluation :

5

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Merci.

Évaluation :

4

The storage rooms have no lights. Are a little bit too dark.

Évaluation :

5

Just the period of waiting to be attend bit slower but great staff!

Évaluation :

5

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

Évaluation :

5

Very courteous and reasonably fast service

Évaluation :

4

Great storage and friendly staff!

Évaluation :

5

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Évaluation :

5

Very friendly and polite

Évaluation :

5

Great service

Évaluation :

5

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Évaluation :

2

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

Évaluation :

5

All was fine.

Évaluation :

5

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Évaluation :

5

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Évaluation :

5

great staff

Évaluation :

5

We are repeat customers and 100 % happy with the service and facilities at this location.

Évaluation :

5

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Merci.

Évaluation :

5

All I needed from a storage facility was provided

Évaluation :

4

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Évaluation :

2

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Évaluation :

5

Your climate control storage was exactly what I needed.

Évaluation :

2

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Évaluation :

5

Best employee that actually cares about customers on what is good for them.

Évaluation :

5

Very kind and courteous.

Évaluation :

5

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Évaluation :

3

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

Évaluation :

5

No issues whatsoever.

Évaluation :

5

Service is prompt and very proffessional.

Évaluation :

5

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Évaluation :

5

I was good experience.

Évaluation :

5

Fast friendly and they went above and beyond.

Évaluation :

5

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Évaluation :

5

Always a great place to get moving equipment. The complimentary storage was super. Merci.

Évaluation :

5

Ideal for short term storage and very convenient.

Évaluation :

1

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Évaluation :

3

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.