Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Évaluation :

3

Service à la clientèle

Évaluation :

5

The staff were excellent. They were very helpful, after the Uhaul app completely failed. I will not be using the app in the future until it has been improved.

Évaluation :

5

Very efficient and straight forward rental and return process. No improvement suggestions at this time

Évaluation :

5

Keep the good work

Évaluation :

1

I have made the reservation for 1 15 ft truck with 2 dollies on 23 rd March for 2nd April, on 31st March 2021 , received a call stating the my pickup location has changed and now it's 25 km away from my actual reservation. Which has cost me not only money but very crucial time as I have made prior bookings for my move based on the location that was promised. Not only that the 2 very important equipments that I have ordered was now also not given and was told that it was missed, which is a very casual thing for you all but with out the equipment it is impossible for a move to happen, so for that again we have to drive 30 km to get the equipments. Please judge yourself how much I have enjoyed this experience with you all and the extra money I have to send to meet I scheduled Thank you

Évaluation :

5

Manager wouldn't even look at us. We were offended. Not sure why she did that. She did not even acknowledge us. Even as she gave us the paperwork she did not look at us. We found her behaviour unprofessional and rude. It was totally uncalled for.

Évaluation :

4

Was happy with this experience

Évaluation :

5

I understand that due to month end my location was changed at the last minute and no intimation was sent beforehand. However, 2700 Royal Windsor location service was excellent. All time car at first debited my credit card twice.

Évaluation :

3

1. My pickup/drop off location was changed without my confirmation which had resulted in incremental mileage costs 2. Could not tell if it was cleaned or not

Évaluation :

1

I have been charged extra for the late night drop off which was never informed me at all secondly for the gas I used 40 miles on the truck and filled more gas that was 15 litres gas and placed the receipt as well called 4 times to speak but could not reached manager and visited branch too 2 times but manager is not there such a big company with poor support

Évaluation :

5

Everything went well no complaints whatsoever. Thank you for the excellent service

Évaluation :

5

This location always has outstanding service. Thank you!!!

Évaluation :

1

Truck had only 1/4 tank of gas. Couldn't get the tailgate open - sole reason for renting the truck. Tire pressure alarm came on after 10 minutes on highway so not only did I have to stop for gas I had to put air in the tire. After spending 1/2 hour checking in on line, I still had to line up for 20 minutes to get keys and they did the reservation all over again. Will never use them again

Évaluation :

5

The new motorcycle design trailer was a treat to use. Clever hookup design.

Évaluation :

1

Did not have a great experience with the rental from the start it was really stressful.

Évaluation :

3

First that link to do inspection was down , it was so time consuming to understand that. Then most of trucks had scratches i had to mention that in that report it wasted so much of my time .

Évaluation :

2

Better Associates. Associates were without masks and using their phones while attending me. Talked with an attitude. No customer service at all. Only good thing about the location is that it always has rentals available.

Évaluation :

5

Great service

Évaluation :

5

Amazing staff

Évaluation :

5

Service was great!

Évaluation :

5

IF YOU CHANGE PICKUP LOCATION CALL THE CUSTOMER

Évaluation :

1

Need to get more fleet and once truck reservation confirmed it should be available. I booked the truck month ahead first it got moved to different location due unavailability on that location. Then worse uhaul calls me 3 hours before my pickup time it was moving that 20 feet is not available the one I book I had no choice but get 15 feet this was totally ridiculous. Giving me discount cover that but was not enough because I had to arrange mover movers to move fastly I had elevator book for specific time. It was disaster by uhal.

Évaluation :

5

Always a pleasure working with the team there. Well managed. Thanks. Rob.

Évaluation :

2

Faster check in and crew. I arrived at 8:00 am for a small trailer and it took one hour to finally be on my way.

Évaluation :

5

They helped hookup and unhook the trailer. There was no waiting for service. I could not ask for anything more.

Évaluation :

5

Make mention of the expected return time when paperwork is done

Évaluation :

4

I was called the day before my pick up to tell me the trailer I initialy booked was not available and if I wanted that one I had to pick it up in Brampton. Did not like that and ended up having to take a larger trailer from the location I wanted. If I book a trailer one week in advance I expect to have that trailer at the location requested

Évaluation :

5

Everything was good

Évaluation :

5

Nothing. All employees were wonderful and very efficient

Évaluation :

2

I wanted to have a dozen blanket in case if I need them. But ended up not using any kept them in original bags when I return it to location the guy at the counter did not accept my request for refund. Jay

Évaluation :

1

Unfriendly and rude!

Évaluation :

5

Everything was good. This is one of your best U-Haul locations.

Évaluation :

1

The van I was given had such a strong skunky odour that I was concerned my mother's belongings would stink from being transported in the van. They should be ashamed to rent vehicles in this condition!

Évaluation :

3

Was not washed and hard to check for damage. Actual odometer was 5km higher than paperwork provided, so i had to go inside despite booking on line to avoid that. Vehicle had 1/8 of a tank to start, which was inconvenient. Although there were many other vans available, it seems i was assigned the one vehicle that wasn't prepped and the staff seemed unaware that i was coming or that this vehicle was going out. Oh, and why did I have to go inside to get the keys? They should be ouside in the lockbox for me to collect.. Again, i wanted to avoid contact and line ups but had to face them anyway. NNot the seamless experience i expected

Évaluation :

4

I was surprised by how clean the rental truck was. Especially since my last rental sounded like a vacuum cleaner was running right next to me

Évaluation :

3

First truck didn't start, so had to go over all the paperwork and checks again For return, the key drop off area was hard to find, should have advised us in morning where the drop off area was

Évaluation :

4

Have the vehicle full of gas. Inconvenient having to fill up for long trip.

Évaluation :

3

Dolly they gave me I am disappointed with that. It does not fulfill SAFTY ( strap along dolly was damaged on several places). I make complaint at customer service as well, She said she'll let manager know.

Évaluation :

5

Good people that work at this location. Friendly and very helpful. You can be sure I'll continue to use uhaul as well as my family members. Thanks again.

Évaluation :

5

Fast and easy to rent. Hassle free.

Évaluation :

5

No problems

Évaluation :

1

They charged me an extra mile yet I have a picture of the actual km Also service was extremely poor when I needed help with the online return Finally when I came in next morning to return the truck the made gave me the run around and weren't helpful and waited way too much time!

Évaluation :

2

It would be nice if while driving off the lot the "LOW FUEL" light didnt come on. I was hoping to get right in to my moving project right away without having to put gas in first. It said 1/8 tank when i picked it up, but van was not parked on level ground. While I was at the light at Royal Windsor and Winston Churchill the "Low Fuel" light came on. Very frustrating.

Évaluation :

5

Last time three months ago the same dolly was only half price at 22 $.oo. now it's doubled. Should tell customers about large increases.

Évaluation :

1

Poor customer service. Back of U-Haul was not cleaned and some moving blankets inside had dirt and ice stuck to them.

Évaluation :

4

We got our truck and everything was fine. When we dropped off the truck, we asked if there is anything we need to sign? The lady working there at that time said no, they will email you the bill. My credit card was charged for 71,9$ which was the amount of the rental, than a few weeks later got a bill for 789$. My husband called them and said something is wrong here, it said on the bill, we had it for 8 days but we had it for 4 hous. Then after waiting on the phone for a half an getting hung up on once than having to call back and wait again. We finally reached some one and he was very helpful, couldn't remember his name. He fixed everything, so thank you.

Évaluation :

3

My booking was for 7am and 2 days truck rental was promised. In the last moment, u-haul changed my pickup location as well as timing. I paid 100 $extra to movers because of stupid U-haul.

Évaluation :

5

I was pleased with the service.

Évaluation :

3

Customer service was absolutely lowest Of class I've dealt with, the engine light was on the rental disorganization on return of trucks outside. Complete price seem to be off for the total rental for 6 hours I'd never return or recommend this location to anyone

Évaluation :

5

Awesome work guys!

Évaluation :

5

Service, price and easy of use beats the competition

Évaluation :

3

The rear tires are bald. We got stuck in the snow for a hour. We were lucky to get help to get out of the snow.

Évaluation :

5

Everyone was awesome and helpful

Évaluation :

5

I am 53 years old and Have used u-haul 25 +years ago . The 15' truck I got was excellent , and safe ! ... it's not like 25 years ago any more with the old clunkers ! I would recommend these trucks for moving . If you are creative with the ramp you can save lots of work ( eg. ramp to porch ). staff was busy , yet helpful . Renting the blankets is cheap , and very helpful too.

Évaluation :

3

The return was hard to do electronically. Photos would load because it was trying to use phone memory and kept saying memory low. Then location was accepted but it wouldn't let me get to the next screen by noting location was not on when it was on. It took multiple login attempts just to get through once. Please make the return easier.

Évaluation :

5

Great customer service! Helped me with no notice, and made everything simple and easy for me!

Évaluation :

5

Very helpful to my wife and daughter and great customer service

Évaluation :

5

Very recommended, the staff nice and friendly. Thanks

Évaluation :

5

Staff were great!

Évaluation :

5

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Évaluation :

4

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Évaluation :

4

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Évaluation :

5

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Évaluation :

5

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Évaluation :

5

Excellent service, thanks

Évaluation :

2

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Évaluation :

5

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Évaluation :

4

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

Évaluation :

5

Awesome to book a unit on-line then exceptional customer service at the location

Évaluation :

2

staff unfriendly and uncooperative.

Évaluation :

4

Excelente service

Évaluation :

4

Merci

Évaluation :

5

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Merci.

Évaluation :

4

The storage rooms have no lights. Are a little bit too dark.

Évaluation :

5

Just the period of waiting to be attend bit slower but great staff!

Évaluation :

5

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

Évaluation :

5

Very courteous and reasonably fast service

Évaluation :

4

Great storage and friendly staff!

Évaluation :

5

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Évaluation :

5

Very friendly and polite

Évaluation :

5

Great service

Évaluation :

5

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Évaluation :

2

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

Évaluation :

5

All was fine.

Évaluation :

5

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Évaluation :

5

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Évaluation :

5

great staff

Évaluation :

5

We are repeat customers and 100 % happy with the service and facilities at this location.

Évaluation :

5

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Merci.

Évaluation :

5

All I needed from a storage facility was provided

Évaluation :

4

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Évaluation :

2

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Évaluation :

5

Your climate control storage was exactly what I needed.

Évaluation :

2

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Évaluation :

5

Best employee that actually cares about customers on what is good for them.

Évaluation :

5

Very kind and courteous.

Évaluation :

5

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Évaluation :

3

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

Évaluation :

5

No issues whatsoever.

Évaluation :

5

Service is prompt and very proffessional.

Évaluation :

5

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Évaluation :

5

I was good experience.

Évaluation :

5

Fast friendly and they went above and beyond.

Évaluation :

5

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Évaluation :

5

Always a great place to get moving equipment. The complimentary storage was super. Merci.

Évaluation :

5

Ideal for short term storage and very convenient.

Évaluation :

1

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Évaluation :

3

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.