Évaluations des clients U-Haul Moving & Storage at Royal Windsor

In and out with no issues. Fast service.

Very recommended, the staff nice and friendly. Thanks

Excellent customer service

U-haul r RIP offs the advertise for $19.95 for truck rental but u end up paying more than that watch for extra fees before u drive that truck out of there slot, l end up paying $125.00 a day rental and l just drove for 60km,U-HAUL r just there to take your money b carefull when u go there.

None

The staff at this sight seemed like they would have rather not be there. Maybe I just caught them on a bad day.

The overall truck rental was fine (checked in online) but the staff at this location were very rude and disorganized. Had problems with the return. Drove to the return point asked a staff member was told to go inside, the staff inside instructed me to go back outside and then some guy just grabbed the key from me no explanation, no receipt, just grabbed the key and ran off. Very unprofessional. A bunch of staff were just running in and out, ignoring customers. Finally after approaching several workers one agreed to bring me a receipt but when you are returning rental equipment you would expect some kind of confirmation instead of someone grabbing the key from your hand and running away.

Gas a bd mirage are never what is recorded on form. You are ripping of your clients who don't think to doublecheck

Guy who disconnected trailer was great

When a truck is rented it should have a full tank of fuel. Giving a custumer a truck with an 1/8th of a tank of gas puts an additional strain on a customer as their first trip is to a gas station. A customer should receive the truck full and return it full. When I asked to recive it full the attendent rudly told me that was not their policy. Moving is stressful. Your company is prviding built in stress with every rental. Please review this policy as it would provide a more stress free situation. Customer service is more than just providing a truck. Attitude is key. Thanks.

Get rid of the weed smell, I don't mind but the next customer might

Unhappy with my rental. When people in Canada have to drive up north in the winter your truck is useless...no snow tires and no 4x4 makes this a pointless truck for some of us to use. This specific for has probably the worst gas mileage I've ever seen and cost me a fortune to take this trip. I won't be renting from u haul again

I have received the following invoice against the contract number 85881128 for the truck i rented yesterday. I am not agree with the calculation it has made due to following reason. 1. The MI Out mentioned in the contract is wrong as when i have started the engine it was showing 115175 instead of 115127. 2. This is the first time i have rented any vehicle from you and it was my mistake i have not check the contract and tally it while starting the engine. 3. I have only shifted my house hold items with in mississauge same area from small basement so it won't make any sense that the truck drove that much miles. I have attached the image i took at the time i have taken it. The guy who has given us the contract has not explain us to recheck it at the time of issue and the door was closed the same time we left the office due to closing hours. Please re-investigate this and don't deduct the following invoice amount until we agree on it. Appreciate your support and as it was my first experience don't make it as a last one by deducting the amount which is not fair.

The only issue was the lights on the unit would flicker while I was driving. The person hooking up initially had issues getting brake lights to work. After stopping a few times..... I was able to stop the flickering by playing around with the trailer harness.

great crew, super quik and helpful

People we're friendly but not well informed. Was told to bring my van around and waited 15 minutes before I had to go back inside because the guy forgot I was there.

Guys at the center were good to deal with, both picking up and dropping off

No complaints, service, vehicle and price were excellent !

-Well, I did over fill the uhual with more gas then originally received - inquired to at least not charge me the KM overage, but they said nothing can be done. Something always can be done in my experience. I've used Uhual to move myself Ottawa, back to Mississauga, to Niagara, back to Mississauga. - I recommend more flexibility in the overages for what it is. I would've like to get reimbursed for the extra gas I put in to all the vehicles I ever gave back from all my moves. But nothing is ever "possible".

Ensure the customer knows the location and use of the controls

On line check In and after hours return process works very well. Thank you for your professionalism.

The truck cud b cleaned better. There was sand n salt pieces in the trailer which I cleaned before using.

Staff were great!

I use the truck to dump house waste at the crc and then I clearly cleaned it after. I do not understand the 25$ cleaning fee. This is not acceptable.

Uhail dealer in mavis road has poor service. They sent me to royal windsor because they misplaced the key of the truck i was supposed to use

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

I had the worst moving experience with uHaul. For a big brand name, this was really a horrible experience. I wouldn't recommend it to anyone. Firstly, I didn't get the service that I had requested. Then, on the day of my contract when I went to pick up the requested truck, I was left with. no choice to go for a bigger truck. I had asked for a 22" truck and was given a 26" truck instead. There was no communication before hand from uHaul regarding this. When I asked for a 15" truck instead, they didn't provide me with it either. The 26" truck consumed more gas than how much a 22" would consume. Upon returning the vehicle, I was told that the gas level was not up to the mark and that I would be charged $50 for INCONVENIENCE!!!! What about the inconvenience caused to me by your staff? To top it off, the staff at the location was SO RUDE. In the end, when I came back to return the truck after refueling it and asked the staff if there were any charges that would come my way, the attendant responded saying, "Do you want us to charge you for something?" Is this the type of service that I get for paying $250? Such a BAD EXPERIENCE. I am never going to come to uHaul. Pathetic experience from the staff. No importance given to the customer at all.

All good

A member of staff was not helpful at all.. needs more customer service skills!!!

Cleanliness in drivers cabin Rest everything else was fine

Fantastic people working here. I was late with my move, they got me trucks fast and I was late bring them back and they supported me and I will always use this location. The best !!!!

Excellent staff. Very friendly and fast. I was late getting truck back and they were very accommodating to me. I will always use this location again.

Nothing all was good

Supervisor and workers there were amazing. I did get a little frustrated with the manager but it was just stress from moving so I'm sorry about that, totally my fault. These guys work hard and are great!

The location I had initially booked was closed and had to go to another location (took an Uber) to pick up the truck. Because of this our moving plans were delayed.

It was good and fast service

Provide the equipment we requested. We did not receive the furniture pads we ordered.

It was my first U-Haul rental and the experience was outstanding! I'll definitely be renting for U-Haul again, as the process for pickup and return was amazingly fast. Thank you U-Haul team for making my move easier.

Front desk told me I rent one day for 20 hours for $109 at 1/4 tank, return 1/4 tank before 6am next day but got charged extra $9 which is about 8 litres (I got it exactly at 1/4 tank) this is overcharge 1, next is I returned at 5:50am next morning, should get charge only one night but got charged 2 days for no reason. This is overcharge #2. Not happy.

Self drop off didn't interact with any person. But over the phone I requested more days with the truck rental after an automatic extension and my request was denied for the reason of truck shortage and high demand. Yet when dropping off the yard/lot is full of trucks! Even though I got charged for a full third day. So now my one time unload turned into a 3 time load/unload as I needed a couple of more days until house possession. Overall U-haul is a convenient and awesome service.

Update the photos interior and exterior and clean the inside of the vehicles

You need to change your staff

Dont promise and book a pick up then move it 88km a way one day before pick up

I was very surprised to see a staff member not wearing a mask for the second time in the past two weeks. Same staff member walking around with no mask and having a personal conversation in the public area with a friend also not wearing a mask.

The equipment is perfect for rental purposes. However, the staff at the location were unable inside the main reception, due to outside responsibilities. You need to dedicated 1 person inside at all times, otherwise in this case ( both morning / afternoon ), customers were standing around waiting for someone to come back into the building. Also, due to COVID-19, I had to personally remind one of the staff members to put their mask on properly ( it was dangling below nose! ) .Small details, however given the issue with COVID-19, staff need to be reminded on how to be properly protected & to protect their clients in a public area. Thanks !

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Great service. Fast & efficient. Would definitely recommend this location.

Everything was ready to go when we arrived, staff were friendly and helpful both at pickup and drop off. Would recommend this location to anyone.

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Very accommodating on a very rainy day

I have been using this uHaul location for years and since it opened. It's by far the best. However, I wish uHaul management listens and add the following items to the things we can rent: 1- Loading ramps: why not include loading ramps like you have dollies. I ended renting a loading ramp from HomeDepot to move an appliance to my house. 2- Electric Stairclimber: also, moving appliances and heavy items to basements require electric stairclimber which I ended up also renting from another company. I strongly believe that these items should be made available to people to handle their moving needs. I want uHaul to be the one and only stop for all my moving needs. Hope to see these two products in your list.

When I went to return it the attendant looked relieved as there was a customer waiting for a truck. He pointed out that the gas was 1/12th used I said I would go fill it up. The attendant said not to worry that I wouldnt be charged since he wanted to flip it quickly for the customer waiting. Then I received my invoice with a $25 gas charge. I am extremely unhappy and would like to be contacted by management regarding the discrepancy.

Truck arrived at the location over an hour late, and while the gentlemen working at this facility were courteous and professional, the one woman working there was extremely rude and not helpful in the slightest. I've used uHaul services a multitude of times over the years and this is by far the worst experience I've had. We will never be returning to this location.

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Excellent service, thanks

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

Awesome to book a unit on-line then exceptional customer service at the location

staff unfriendly and uncooperative.

Excelente service

Thank you

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

The storage rooms have no lights. Are a little bit too dark.

Just the period of waiting to be attend bit slower but great staff!

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

Very courteous and reasonably fast service

Great storage and friendly staff!

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Very friendly and polite

Great service

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

All was fine.

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

great staff

We are repeat customers and 100% happy with the service and facilities at this location.

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.

All I needed from a storage facility was provided

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Your climate control storage was exactly what I needed.

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Best employee that actually cares about customers on what is good for them.

Very kind and courteous.

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

No issues whatsoever.

Service is prompt and very proffessional.

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

I was good experience.

Fast friendly and they went above and beyond.

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Always a great place to get moving equipment. The complimentary storage was super. Thanks.

Ideal for short term storage and very convenient.

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.

I moved out of a unit on Apr 29. I was told it would be processed and I would receive an email confirmation the next day. I had to call 3 times to get the move out processed. It took 1 week to process