Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Évaluation :

1

They charged me extra

Évaluation :

5

Original Reserved box truck broke down (not available to me to use)and this location went out of their way to accomodate me with 1/2 ton truck and trailer. Great Service Thanks a Bunch John Cassan

Évaluation :

5

Even in their busiest days the staff is kind and efficient. And I love the self check in option for pick up which is effective and fast. Thanks for your services!

Évaluation :

5

Bien

Évaluation :

5

Above and beyond customer service. Thank you so much! The lady behind the counter was so so helpful!

Évaluation :

4

Amardeep From 2700 Royal branch really helped us and save our day

Évaluation :

2

Fix the app so I don't have to call customer service every time Don't keep me waiting 20 mins to pick it up Listen when I say I'm going to be an extra half hour as a result of the delay at the start Don't call me a dozen times while I'm walking around you location trying to find someone to give the vehicle back to for another 20 mins.

Évaluation :

4

Quick, fast good staff.

Évaluation :

1

Reserved a furniture dollar and they didn't have it made moving my house a nightmare. They told me that anyone can come in and rent it and they don't hold it even though I reserved it a week in advance. Had lift all furniture out of the condo down the hall way. Was a terrible experience, thanks for all the back pain.

Évaluation :

4

No comment

Évaluation :

1

We rented a truck for business use . had it for 26days . when we returned it we were told if we opened a corporate account we could have saved money. We were disappointed that we were not told about this at the time of rental so we could have got the corporate rate.

Évaluation :

1

Timeliness of getting the rental. Indicate during booking for customers to add an hour for pick up. Let customers know in advance a third/emergency contact number is required in addition to the drivers and the person renting the van. DO NOT USE EMERGENCY NUMBER TO FOLLOW UP ON THE VAN. QUESTIONS REGARDING THE VAN RETURN SHOULD BE TO THE PERSON BOOKING THE VAN. EMERGENCY NUMBER IS EXACTLY THAT, FOR EMERGENCY.

Évaluation :

3

The staff left me very confused as to how my 407 charge will be handled. Very disappointing.

Évaluation :

5

Great vehicle. Very flexible rental. Kept for another 2 days. No hassels.

Évaluation :

5

Having drove from Vancouver Island to Mississauga, I was in constant communication with my destination site. Also, as I arrived earlier than expected, they accommodated the truck and its contents over night so I could get support to unload and store at this location the next day. Keep it up.

Évaluation :

3

All good. Only problem is that so difficult to reach the local site. Always no one pick up the phone or goes to call center.

Évaluation :

1

The General Manager did my refund incorrectly and my deposit did not go back into my account. This location was good before 2020. It seems to have deteriorated and the staff are bery poorly trained.

Évaluation :

5

Returning experience with the app is not good

Évaluation :

5

Very professional ,friendly and knowledgeable.

Évaluation :

5

Very fast/great service

Évaluation :

5

Awesome experience, lots of patience

Évaluation :

5

Good customer service

Évaluation :

5

Very friendly staff. Clean storage.

Évaluation :

3

Truck was good and available when required. None of the additional items ordered were provided (furniture dolly and furniture pads). I had been told the furniture dolly wasn't available when I picked up the truck and that the furniture pads were already in the truck. Tried to contact the location by phone in advance to confirm availability and during the day of the rental and was put on hold immediately and left on hold for 20 to 30 minutes each time before I gave up. At no point did I ever get service by phone after 4 similar tries.

Évaluation :

4

Customer should not be subjected to documenting the state of the equipment at the time of rental by photographing the equipment and up loading it to the U-Haul web site. This should be the job of the location staff and then verified by the customer prior to departure from the location.

Évaluation :

1

The original location that we were advised to drop the truck off to (which was selected from the pick up associate) was permanently closed, leaving us with the inability to drop off the truck. After working with customer service, we then selected a new location, which was another 15km out of the way to drop the truck. When we arrived, there was no personnel in sight - either in the yard or in the store. Finally, we found a gentleman who brushed us off and told us to wait in the yard for someone to arrive and assist with the truck. We did locate the associate in the yard after 20 mins of searching - who we found sleeping in another truck completely unaware we were there. This was truly a terrible experience from beginning to end, and the lack of information on all sides of this rental has been very frustrating.

Évaluation :

5

It took me additional minutes and a lot of frustration having to take photos of the vehicle. Each photo I took the app was not good enough for the app yet it uploaded them. I took 5 of the license plate and it didn't like any of them. After that I just kept the photos. I found this was an annoyance and set me off with a bad taste in my mouth. Van drove very well, was very clean. Staff at this location are very good.

Évaluation :

5

Everything went well, I couldn't take the rest of the pictures because it logged me out automatically.

Évaluation :

5

Well runnef location

Évaluation :

4

Understandably one cannot control the habits of customers, however, the subtle smell of tobacco smoke was a little annoying. Otherwise, an amazing experience. Merci.

Évaluation :

5

This location has done a complete 360 from a few years back. The staff is very courteous and helpful. The overall appearance of the store is very clean and inviting. Very impressed with the changes!

Évaluation :

4

Suggest you have vehicle FULLY fuelled before renting. This way it's easy to bring back and avoid friction between employee and renter (I witnessed a very bad exchange between irate -idiot- renter)… I had rented for a one-way on the Sunday only to be told the day before that one way was not available. This caused me great anxiety. U Haul should have systems to advise as I found it very unfair to make me drive empty truck back and incur double the mileage and inconvenience of returning earlier than I desired. PS. I found the staff at the location very friendly and thoughtful on my situation.

Évaluation :

5

Your team was perfect and absolutely professional

Évaluation :

5

The trailer was well maintained. Upon return, the customer service rep identified the interior as unclean. The customer service rep did NOT identify the interior as unclean at the beginning of the rental.

Évaluation :

1

I called them so many times and always put on hold for 15 minutes and then disconnected.... The gas gage indicator = they said it is half but when I get there it was way less than a half Thirdly.... I was late half an hour.... but they charge me another day with another 16 dollar insurance

Évaluation :

2

Why this location charge me 2 times, for 2 days I keep truck just for 14 hours, and they are charge me 40$ more.

Évaluation :

5

Staff were very friendly and helpful. They resolved an issue my booking promptly and professionally. Je la recommande fortement.

Évaluation :

5

everything is excellent

Évaluation :

2

The truck was really bumpy and needs new suspension probably also there was a really strong vibration in truck’s engine … Also staff at this location was really slow, it took us more than half an hour in line just to book a truck …

Évaluation :

5

All the vehicles are clean and well maintained. The rental was reliable and the vehicles were there when we needed them.

Évaluation :

5

Yes it's highly recommended

Évaluation :

5

I appreciate all you did for me Thank you Candy Capps

Évaluation :

5

All good

Évaluation :

3

My rating is as it is because of the delay in checking out my equipment at the counter. The wait was 35 minutes, far too long. Up to 10 minutes is reasonable. During the wait time there was only one person checking renters out yet several other employees walked in and out but did not participate in checking renters out.

Évaluation :

2

The truck gas was empty as soon as I left the lot the low fuel light came on

Évaluation :

4

It's better to check if the Aircon is working. Today I rented the 15' van without aircon and it's hot.

Évaluation :

3

The equipment was good, both on time of rental and return had to wait someone to come to counter and I believe needs to improved, staff was good but need some training and must explain the contract well My total rental extended to 5 days while returning I just returned using only 6 hours of last day. When checking invoice I foumnd that 5 days rental was charged as weekly rental. I would used the van for another day finish my job had the rental staff explained me on that. Now I will have to rent for another day again and pay extra. Please educate them to explain the features a bit more for the benefit of both company and teh customer. This was my first experience and I am overall haapy with Uhaul and would suggest my contacts whenever there is such a requirement. Thnak you.

Évaluation :

4

Generally I have good experiences. But this time the the cargo area smelled very badly. as soon as the back door was opened a harsh garbage smell was noticed. Luckily we didn't need the truck for very long so the cargo was not in the truck long.

Évaluation :

3

Check in is very time consuming and returning the vehicle takes longer than it should. not enough staff to assist

Évaluation :

1

Bad experience. The truck smelled like garbage. It was disgusting. They charged us $28 in fuel surcharge for driving 4kms! They claim they told my son who was renting for the first time that there would be a charge for gas if he didn't top it up, but he understood it would be the cost of gas, not some ridiculous overcharge. So the truck advertised as $19,95 cost us $65 to drive 4 kms. We had the truck for about 45 minutes. Very disappointing experience. Won't be back.

Évaluation :

1

Hello, I have been treated like I am a potential thief. I gave my emergency contact, but the insist to call the contact is not a proper requirement and putting customers into a stressful situation. Instead of that you could simply place a gps tracker to use in case of any theft situation.

Évaluation :

5

Revisar el equipo ya que me dieron una traila con una llanta baja de aire

Évaluation :

4

Inside of vehicle windows dash very dirty when I got it

Évaluation :

3

It was a busy Saturday morning, yet staff were available and helpful! As I was moving out of my storage unit, they were showing it to another prospective client who agreed on the spot to take it (unit 141, a prime ground floor space). The representative said they would check me out of the unit, there was no further action required from me. I followed up for a confirmation when I returned my rental truck, but was told there is no print/email that they can provide, and assured me that I had been checked out and no further payments would be processed. I would certainly appreciate a prorated refund on my rent paid: payment was on the 12th of each month and you rented the unit to someone on the 24th. From the consumer point of view it looks like double dipping on rental fees.

Évaluation :

5

Le meilleur

Évaluation :

5

Staff went above and beyond to help me. Would definitely recommend and use again

Évaluation :

5

We are completely satisfied with all the services of U-Haul.

Évaluation :

4

My storage experience at 2700 Royal Windsor was great. I would use them again.

Évaluation :

5

The services I received was excellent. The cart I used to transport my things was a big help for me as a woman moving things by myself. The lady working in the unit was very polite and helpful. Lesser waiting time in line would be nice, however I would recommend this U-Haul facility to a friend.

Évaluation :

5

Staff is good and helpful during the process , clear all doubts in friendly manner

Évaluation :

3

Staff was rude and entitled. I was promised a free month and was charged anyways after having to go to the location multiple times and being told that the next month would be free eventually my card was taken off auto pay by staff and once the free month was promised they claimed I did not make payment I received multiple emails, denied access to my unit and charged a late fee. Eventually I finally spoke with the manager who was the only one that helped me but besides him this whole facility is a joke.

Évaluation :

4

Would have preferred roll-up doors for the main floor storage units

Évaluation :

5

Amazing staff members highly recommend this location thanks again

Évaluation :

2

Terrible, for a storage unit there are no lifts or easy access to the upper floors where my units is. It was a big hassle moving in.

Évaluation :

4

I bit slow to pay but the overall service was good.

Évaluation :

1

Poor customer service. Harassing emails and phone calls every month. They knew my situation personally, and still didn't understand. My move out was awful. Apparently my locker was the only locker they had on the ground level. So there was 4 people who were smoking marijuana in the parking lot stood outside and watched us load. They Kept getting in the way. Annoying and uncalled for. I was paid up for the locker until the 21st and would not be given a rebate for the time paid. Meanwhile there are these people standing there just itching for me to get out. Worst experience with U-Haul. This location should be reported to head office. On a side note: No I did not contact them. I've had enough failed conversations with this facility.

Évaluation :

5

Great clean facility and courteous staff, I would most definitely recommend them.

Évaluation :

5

The storage facility was very clean and well light and the staff was the most helpful and friendly people I’ve ever met at a U-Haul location!!!! They work with you to provide you exactly what you need !

Évaluation :

5

The gentleman that helped us was soooo nice-we were in the office several times and he was polite and helpful and extremely nice every time we saw him. He is exactly the type of employee that makes you want to come back again!

Évaluation :

5

I found bigger for cheaper, For 6 months anyways

Évaluation :

5

Very nice people.

Évaluation :

3

Never parking, disability parking never available always has a uhual truck parking there that's against the law.

Évaluation :

5

Again, the staff was always helpful and attentive. I even forgot to take pictures of the empty unit and a staff member said that she would do that for me. I forgot to put in the symbol before the code numbers and after the code was input the symbol # then The only challenge was when calling the location no one answered the phone. I had to chat online letting a representative know that I need to speak with a live person right away. It did happen because as noted above..I forgot to take pictures of the empty unit. Other than that the kind mannerism and professional service were always displayed. Thank you for, the storage service right from the start to ending of the contract.

Évaluation :

5

Excellent services, friendly staff and price was very reasonable.

Évaluation :

4

I would like U-Haul. who is having storage facility to keep someone to stay after hours. For emergency and assistance.

Évaluation :

5

A suggestion is to offer a contest to customers that are renting the items or storage. Thank you again, for hiring the representative that served me at the 2700 Royal Windsor Drive location he gave good customer service was quite kind and his mannerism was refreshing. Know he knows how many steps goes up to the upper level 10 

Évaluation :

1

UHaul vehicles blocking all the customer parking areas, no place to park. Bay door was not accessible in the evening early morning. Reservations not being fulfilled, hutch installs cancelled with no notice are just a few of the issues. GM of this location does not care about good customer service

Évaluation :

5

The most impressive thing about this facility is how clean it is, the lady who takes care of it has a lot of pride in her work and it shows.

Évaluation :

3

Still waiting after 2 visits for my email receipt. The guy today just walked away from me without saying a word. Not very impressed Also very difficult to get somebody on the phone from this location. Lady cleaning storage very friendly.

Évaluation :

5

I've had my storage unit there for over 20 yrs. There was water leaking from the roof at one point, so my storage contents were moved with help of 2 UHaul employees. Always clean and well lit. Desk employees really friendly and young men outside knowledgeable and friendly. Just moved and used UHAUL 20' truck. No problems at all. The 3 seats were comfortable. I would recommend UHAUL to my family and friends. Thank you. Belinda

Évaluation :

5

Clean, friendly staff, great location.

Évaluation :

5

The annual "nominal" increase was a bit off-putting.

Évaluation :

4

The only confusion was with the two keypads having to unlock simultaneously. One con was that there is no elevator in the storage

Évaluation :

1

He didn't know what he was doing. When I asked about the charges, he said "idk that's just the system, take it or leave it" upon returning it at another facility, she was amazing and explained everything to me.

Évaluation :

5

Everything was great

Évaluation :

5

Great facility and great team.

Évaluation :

5

Nice and clean building and staff were very helpful.

Évaluation :

5

Awesome

Évaluation :

4

Need more people at the service counter. Always a lineup

Évaluation :

5

Excellent staff and service, everything was quick and easy and we were setup up in no time at all.

Évaluation :

5

I need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me

Évaluation :

5

Excellent services

Évaluation :

4

Na

Évaluation :

5

Staff very friendly and competent. Truck and storage unit very clean

Évaluation :

5

Ok

Évaluation :

5

Kailash provided excellent help and service.

Évaluation :

5

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Je les recommande fortement. 

Évaluation :

4

No complaints

Évaluation :

4

A nail punctured my car tire at the facility

Évaluation :

1

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Évaluation :

3

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Évaluation :

5

Only thing I don't like is anything's no asking me to upload my ID. I don't do anything like that EVER I like to deal with the fine people you hire

Évaluation :

3

There was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.

Évaluation :

5

Storage well maintained

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

Évaluation :

4

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Évaluation :

5

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Évaluation :

5

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

Évaluation :

3

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Évaluation :

4

great experience

Évaluation :

1

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Évaluation :

5

Great customer service! Helped me with no notice, and made everything simple and easy for me!

Évaluation :

5

Very helpful to my wife and daughter and great customer service

Évaluation :

5

Very recommended, the staff nice and friendly. Thanks

Évaluation :

5

Staff were great!

Évaluation :

5

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Évaluation :

4

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Évaluation :

4

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Évaluation :

5

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.