Évaluations des clients U-Haul Moving & Storage at Royal Windsor
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Royal Windsor
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Raed A. le
Nothing to improve every thing was excellent
Christopher B. le
Truck was tracking miles (and mph), not kilometers (and kph).
Thomas M. le
Marker lights did not work and were not checked before leaving although manager who hooked me up knew I was going to be driving at night, whole trailer squeaked and squealed sounded like wheel bearings were dry. The manager also hooked the breakaway chains to the steps on the back of my truck instead of the actual point they are meant to be attached that is part of the hitch then took a photo of it. I was also told that the uhaul location would not accept returns at night, conflicting with information on the website (I asked to bring it back at 10pm) and was told I would need to park it somewhere overnight as they would not accept the return if it was done overnight.
Renee S. le
No one available at drop off, had to go in to store and wait for new rentals to be completed No assistance was provided to reverse the trailer into the spot.
Stuart E. le
Returned the vehicle to a darkened lot. No lights on anywhere near the dropbox. Unsafe for customers.
LOU C. le
Everything went smooth at drop off
K-Gregory S. le
Very friendly and helpful
Wayne P. le
The cargo trailer that was reserved was not there or available. Had to rent an open box which was no good for my move. Trailer was returned an hour later and was not used. Wasted $20 for a trailer of no use. The lady that served me was very nice and helpful.
Ajit J. le
Not friendly, i book my haul at Mavis Road, but got transfer to Windsor Dr, wasted my day And time, poor service
Darko R. le
1) I was supposed to pick up van at 7:00 AM. Finally got it at 8:15 AM. When I asked if this means that I return it next day at 8:15 (for 24 hour rental), I was told very quick "No, at 7:00 AM". One would think that 24 rental would be from the moment you receive a vehicle. 2) I took liability coverage and was told that roof is not covered. When I came home to load furniture, out of curiosity I checked the roof. Surely enough it was badly damaged. Luckily for me there was already a sticker for a claim on the damaged roof. Just to make sure I called customer service to make sure it is recorded. This should have been noted when they gave me van, and not that I waste more time by calling on already busy day. 3) I hate when they give me a vehicle when gas tank is not full. Hate guessing how much I need to put in when gas tank is at 5/8. 4. I dropped van around 8:15 the same day. Dropped off contract and keys in a drop box which even was not locked. Parked van right in front of their door so they see it in the morning. Called U-haul customer service to tell them about unlocked drop box. Went online, as instructed, to report that van has been returned. Next morning I get email at 10:20 AM with almost double charge. Charged me for two day rental, for full tank of gas that I didn't receive, two days of collision waiver. Nice!!! 5. The only highlight of the whole situation is U-haul customer service that I called 3 times in span of 27 hours. They were helpful and promptly addressed all of my issues. Thank you.
Andrew G. le
Be polite and patient to customers. Greet with a smile not a frown. Offer to help when there is an issue. Make customer feel welcome not regretful they walked in. Have more staff on shift to help customers.
Brian M. le
Staff were all terrific. I have used equipment from this location multiple times and will continue to do so.
Sayda M. le
Customer service it’s bad you need more employees
patricia C. le
So helpful, our trailer electrical connection was clogged and the mechanic fixed it for us.
Behzad S. le
The lady who helped with the reservation was excellent.
Eren O. le
The application didn't work and I had to talk with an agent for an hour to solve it. In the end the agent could help me to solve the problem but she hung up the phone without saying anything. She didn't even hear my thank you. The next day I saw that I was charged incorrectly. Insurance was charged twice and the convenience fee was also charged but it shouldn't be because my application was not working properly. It was a terrible experience overall I am waiting to see whether you are going to refund the money I am overcharged or not.
Jeremy S. le
Give the customer the vehicle they booked. And don't use artificial air fresheners in the cab.
Jonathan S. le
Took 30 min to pickup vehicle, and I completed all the online info for express pickup. The vehicle had the check engine light on, and had a message to service the airbag.
Kevin R. le
Second time I was there that they would not accepts cash; only credit or debit and machines were not working correctly so they had to manual enter credit information. They need new management there that can get things in order.
Adelino M. le
Just the period of waiting to be attend bit slower but great staff!
JOSEPH A. le
Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.
joseph a. le
Very courteous and reasonably fast service
Adrian G. le
Great storage and friendly staff!
Marie W. le
Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service
Adrien L. le
Very friendly and polite
Adelino M. le
Great service
Mary R. le
Uhaul Royal Windsor provided exactly what I needed. Thankyou.
manzoor a. le
The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.
Jozef S. le
All was fine.
Carmen C. le
This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location
Lynn H. le
Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell
Alexey N. le
great staff
sydney m. le
We are repeat customers and 100% happy with the service and facilities at this location.
lauren m. le
Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.
Oleksandr K. le
All I needed from a storage facility was provided
Betty Jo P. le
Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.
sarah g. le
Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering
Dominic C. le
Your climate control storage was exactly what I needed.
Michal P. le
I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...
abdullah a. le
Best employee that actually cares about customers on what is good for them.
Jason M. le
Very kind and courteous.
Allen R. le
I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family
Charlotte C. le
It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.
WILLIAM S. le
No issues whatsoever.
Alice M. le
Service is prompt and very proffessional.
Peter H. le
The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.
Jozef S. le
I was good experience.
Ronnie J. le
Fast friendly and they went above and beyond.
RICHARD W. le
Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff
Livinus O. le
Always a great place to get moving equipment. The complimentary storage was super. Thanks.
Michelle B. le
Ideal for short term storage and very convenient.
Samer F. le
I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had
Sandy F. le
Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.
Samer F. le
I moved out of a unit on Apr 29. I was told it would be processed and I would receive an email confirmation the next day. I had to call 3 times to get the move out processed. It took 1 week to process