Customer Reviews for U-Haul Moving & Storage at Royal Windsor

13 029 évaluations

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Brennan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Latkolik 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mohammas shahzad 
Évaluation :
4

I've been surprised to have to use your Internet Website even if I was there in person because it was for a Drop off à another location. The person didn't cross the chain attached to my vehicule. It is not a big mistake but they should know that detail.

Jean Ruel 
Évaluation :
5

Excellent service à la clientèle. Always a pleasure dealing with this location.

Rodger Leslie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt Brooks 
Évaluation :
5

The staff are very polite and very helpful. Thanks for your patience with explaining everything to me. :)

Mickaela stasiqk 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE THOMPSON 
Évaluation :
1

Very expensive service. Was not allowed to return at nearby location

Japnit Arneja 
Évaluation :
5

Great clean facility and courteous staff, I would most definitely recommend them.

Wayne Weller  |  Expérience générale 
Évaluation :
5

Always had good service here.

Michael Bartalos 
Évaluation :
5

The "D" clips in the 4 corners at floor level were all broken and missing. (The bracket and mounting screw were there.) Unfortunately I needed to tie down a few pieces of light 4' x 8' wall board and had to get creative with a broom to wedge them in a secure position. I had to drive slow on back streets and avoid the highway to get the material home safely, checking several times during the journey to make sure the load was still secure. This was very frustrating. I rent trailers from UHAUL on a regular basis and have never found them to be dirty or not maintained. This time I desperately required the "D" clips. I can understand one being broken and missing, but all four? Tim

Tim Connelly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH PEDDER  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful. Always a smile. Made you walk out smiling and happy

JANETROSE SEHBAI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson Stewart  |  Expérience générale 
Évaluation :
3

Did not like the fact that the pickup location was moved from the one I picked and which was closer to my place. I think it was done on purpose so I can be charged for extra miles.

Aniruddh Kumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zarak Javed  |  Expérience générale 
Évaluation :
3

Please ensure that the trucks are in good working order and not damaged.

SAMI AHMAD 
Évaluation :
3

Expect to wait 15-30 min. I think they are understaffed.

DANENE CONTE 
Évaluation :
5

Great experience! I’ll be back to this location

Craig Stumpf 
Évaluation :
5

Everything went smoothly - booked the day before, picked up the van and was on my way in 10 minutes - dropped the van back half a day later in 5 minutes.

david rea 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Walsh 
Évaluation :
5

Everything went great thanks.

Alan Arthur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve hodowany 
Évaluation :
4

Everything is great except the returns process. We were left standing by the van for quite some time while employees ignored us. We finally had to go in and get someone to accept our return. This was the only weak link.

Nancy Allan 
Évaluation :
5

The storage facility was very clean and well light and the staff was the most helpful and friendly people I’ve ever met at a U-Haul location!!!! They work with you to provide you exactly what you need !

rasheed rambharack  |  Expérience générale 
Évaluation :
3

Nothing everything was fine

luigi di matteo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roman marijosius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETROSE SEHBAI 
Évaluation :
2

Rude customer service. I asked where I could park my car when I take the truck. And the response was, "Do you see any spots in the lot" so not helpful and very rude response for a simple question. I'm sorry you have too much product and not enough clientele. Maybe be more polite.

Bryan Mccomb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Rojas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Malloch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohammed emam 
Évaluation :
2

be better with communication

Brynne Barga 
Évaluation :
3

Check in counter employee ignored me mid check-in to read an email on his phone. Like I stopped existing.

robert poulton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Tolstoy 
Évaluation :
3

I had pre book a trailer… for what I thought was a full day (closing time) only to find out on arrival I had to have it back for 5… the customer service rep kindly made an adjustment and told me I could have it back for 6:30. Then my phone started blowing up at 6:15 cause the trailer wasn't back… you should not be double booking!!!! now you have 2 irate cx and I will kot be back to this location

Liana Bott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Onysko 
Évaluation :
4

Had some issue finding the cargo van key, waited for staff who helped very efficiently.

Dennis Celzo 
Évaluation :
5

Nothing Great Customer service

Siavas Parmachand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mouad Maani 
Évaluation :
1

Provide what was reserved for a move

CODY GOODYEAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamen Alami 
Évaluation :
5

I rented it a trailer ,the costumer service was exelent and the old man to help the people to connect the trailer very friendly and hard worker.

Jairo Salazar 
Évaluation :
5

Very good

Ates Faramses 
Évaluation :
3

Place and equipment was OK not in excellent condition... First I booked on line for 28th feb couldn't find the equipment again booked for next morning...

nadeem khan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uladzimir Kukarau 
Évaluation :
2

Staff was not very helpful. Requested equipment rentals were not loaded in the truck. Pickup time took an extra 45 minutes.

Randall Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHim HABAYEB 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hermie Lagniton 
Évaluation :
5

More parking spaces for personal vehicles.

MUHAMMAD FAIZAN AWAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROB BARTLETT 
Évaluation :
5

Service was great. Truck had high mileage but worked great. Very good experience. Everyone was kind and efficient.

LOUISC PRICE 
Évaluation :
5

Make sure that the rates are being reasonable. It's little bit costly as I thought

Parth Sheth 
Évaluation :
5

you need to change your debit , credit machines to allow customers to use the tap feature when making a payment .

Bill Salvador 
Évaluation :
1

I asked to rent a trailer till the end of the following day and got charged for an extra day, I was never told it was done in 24hour intervals.

james prier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOSSAM HAMMADY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajasekaran ThulasiKanakarayan 
Évaluation :
5

The u haul place open on time trucks are clean

Mauricio Castona 
Évaluation :
3

Extremely slow check in, nearly 25min to get me a trailer

robert poulton 
Évaluation :
2

Unfortunately trailer was not maintained well. Could have used a good broom to get the rocks out. One of the pegs to hold the gate up was broken. Employees didn't really care for service and one clearly could not speak English enough to be there

andre deLoos 
Évaluation :
2

Well, for starters, how about you meet the customer at the counter so you can let them know the final bill before taking it upon yourself to charge the card on file… especially when it was discussed upon pick up that a different card would be used when paying the remaining balance. Therefore not running into the issue of screwing over someone's day who now has to wait for their money to get sent back to their account. THIS WAS THE WORST EXPERIENCE IVE EVER HAD USING U-HAUL AND I WILL NEVER USE THIS SERVICE AGAIN. Disgusting service and behaviour overall.

rebecca kearney 
Évaluation :
5

N/a.

Mira Lokietek 
Évaluation :
5

Great customer service and great work

Igor Nikolic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver Whyman 
Évaluation :
5

Excellent Service. Pickup and Check-out was super smooth. Thankfully they didn't rip me off as with other Rental Services. Points of Improvement: 1) Taking pictures of the Roof was difficult (to check for damages) 2) Per Km Charges should also be displayed/advertised as you do with the Per Day Rental Price of $19.99. 3) The vehicle was covered with salt so it was difficult to assess any minor damages/scratches during pickup, even though I took pictures. 4) Check-out was a bit difficult after business hours since I took pictures but my cell died. I dropped the keys but when I came home, charged my cell to do online check-out, I found the process a bit cumbersome since it asked for my location and asked me to upload pictures via Camera and not stored pics (although I had time-stamped pictures). 2)

Saumyadeep Modak 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond Woodman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karanpreet Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Power 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Kolumbus 
Évaluation :
4

This was the worst overall experience i ever had getting a moving truck. Not this location but the entire process. I was moved from one location to another. It messed up my entore move and was unable to get done what i needed to do. I was told a supervisor would reach out and still have heard nothing.

Jennifer Ning-Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luann jones 
Évaluation :
5

The gentleman that helped us was soooo nice-we were in the office several times and he was polite and helpful and extremely nice every time we saw him. He is exactly the type of employee that makes you want to come back again!

STACEY PLEICH-FERRIS  |  Premières impressions 
Évaluation :
5

The girl at the front desk was very pleasant and helpful but I noticed aferwards that she had spelt my last name incorrectly and list my email incorretly, John the gentleman helping me hook up and unhook unpon returning corrected my email address and I have to say that he was extremely helpfull and very pleasant to deal with, He is a real asset to U -Haul Thank you for the service Steve D'Angelis

Steve Deangeles 
Évaluation :
2

car is very very noisy and pumpy. total price is too high

medhat gindi 
Évaluation :
5

From beginning to end of checking to drop off the personal were all very helpful. There trailers are very heavy duty. I have rented from them before and so far it's always been a good experience.

Gary Porritt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Saya 
Évaluation :
2

Properly maintain your vehicles- it broke down after 10 mins and we were stuck on the side of highway for 2 hours waiting for them to figure out how to assist us

Chloe ONeill 
Évaluation :
5

Nothing on this occasion

SOLOMON BARNEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark brousseau 
Évaluation :
3

It was raining and because the truck already had overhead damage to it, there was rain coming into the cabin behind the seats... Not the most ideal. Not enough staff to receive the trucks as we brought them back. Location was ok. We've utilized this U-Haul before and will again. Easy and quick processing for truck pick up.

Ashley Van Suylekom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan Donev 
Évaluation :
4

Gave up trying to make a reservation with your app. But all was good when I phoned it in

Chris Brown 
Évaluation :
1

Had to wait 15 minutes for someone to assist with the drop off of the vehicle. As mentioned above, with only getting the vehicle at quarter tank of gas, I ended up filling more gas than needed for the trip and was told that it is "company policy" to not reimburse back the unused gas. So you profit an extra $60 in gas which in my opinion in very poor customer service and proves that this company only care about making money over providing good customer service. Why not require to have all vehicles rented out with a fill tank of gas to eliminate the need for the customer to guess how much gas is required. I am sure that if I returned the trunk with less gas, you would definitely be charging me for it but not the other way??? It would be nice to prove me wrong and consider reimbursement for the extra $60 in gas that I paid along with the inconvenience of driving the extra 60km to pickup the truck. But I doubt you will do anything about it because of "company policy" to make a profit. I will never use U-Haul ever again!!!!!!

J Romam Woodman 
Évaluation :
5

Great experience!!!

ZDZISLAW GARBACZ 
Évaluation :
4

Service from the staff was excellent. I brought the truck back almost two hours late but I don't think the 25 extra minutes I had to wait for the right rear tire to be inflated was accounted for.... Other than that everything was great.

James Alcock 
Évaluation :
1

First of all when I picked up the trailer, there was dirt and mud all throughout it. Luckily, I paid extra for blankets. As I did not have a broom to sweep it out. The trailer up around 9:30 in the morning and returned it by 330 to 4:00 PM.. upon arrival of bringing the trailer back, I parked it in the same spot. I picked it up from walked into the store. Talk to one of the girls at the desk she came outside with me told me everything was good took my paperwork from me and I went on my way the next morning I was awoken at 7 AM receiving calls from that U-Haul location stating that I still had the trailer and that they needed it to be returned. Throoughout Today I received multiple calls of harassment from employees continuously, stating that I had not returned the trailer. I don't know what you guys are doing over there, but I will never rent from this location again. There is a gentlemen that works in the morning shift. He assisted me with getting the blankets, the buggy cart and dolly. He is great at his job, the workers inside at the desk. I do not know what they are doing all day as they are not paying attention to these details.

Corbin Masters 
Évaluation :
5

Review after hrs share customer service was horrific, waited 10 minutes,put on hold with out any acknowledgement, called back several times same ,never talked to any one and put on hold , terrible service from that area

Nelson Santos 
Évaluation :
4

Coffee while you wait

Gus Dasilva 
Évaluation :
5

Very friendly and professional service. Thank you very much for the help in hooking up and dropping off. Donald

donald mongeon 
Évaluation :
5

Improve phone service as when I first called, I received a confirmation and when I went to the initial location, they had no hand dolleys

Rod Belsby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Tingley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL MATEEN 
Évaluation :
2

This was the first time I ever rented a uhaul. The cashier handed me the keys with no instructions. She didn't tell me the license plate is not the number on the key. The number on the key is above the license plate on the truck. Also, once you get to the truck you have to use the link sent by email or cell phone to start the car. When someone doesn't tell you this it's very confusing to a first time user. Also returning instructions in cases where the location is closed should be explained since you Need the app to complete this step as well. I would not rent from this location again. I had to call a friend because there was no parking for personal vehicles and no signs to say where customer parking was. Its very disorganized.

Dalia Wright 
Évaluation :
5

Wonderful friendly staff

Peter Wright 
Évaluation :
3

I think the company should hire more staff to do the customer service stuff. Don't let the customers waiting in the long queue. Thanks

CHUNG YIN WONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur Targosinski 
Évaluation :
5

You charged me $50 as a gas charge when I only drove 6 miles and returned the equipment with the same level of gas as when I received it.

Andrew Paton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Maynard 
Évaluation :
5

This experiences was excellent. The staff were friendly, service-oriented, and quick.

stefan eyram 
Évaluation :
1

I would never suggest anyone staying in Brampton to pick up from location 30 km away. Also they gave me 20' where as I reserved 15'. Further, I waited for almost 8 hrs in Brampton 411 main st N to fix the TOW Dolly issue which is NOT acceptable at all. I recommend SHUTDOWN the UHAUL 411 main at N location rather than wasting customer time and abusing them. The staff working in Brampton is USELESS. and. have no idea what they are doing.

Harjeetsingh Jutley 
Évaluation :
3

My initial reservations at 3925 Doug Leaven's Blvd at 9am was not setup for mobile pick up yet my reservation was confirm as if it was. I had to call Uhaul and drove to another location 15km away to get the vehicle. Would have appreciated more dependable booking experience.

Furkat Shawkat 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barry hodge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Stephens 
Évaluation :
2

Over charged me rented for 26 hrs charged 48 hours

John Stephen 
Évaluation :
5

I found bigger for cheaper, For 6 months anyways

SCOTTE SEREN  |  Expérience générale 
Évaluation :
5

Very nice people.

NASER BANI KHALED  |  Expérience générale 
Évaluation :
3

Never parking, disability parking never available always has a uhual truck parking there that's against the law.

Linda Jacobs  |  Expérience générale 
Évaluation :
5

Again, the staff was always helpful and attentive. I even forgot to take pictures of the empty unit and a staff member said that she would do that for me. I forgot to put in the symbol before the code numbers and after the code was input the symbol # then The only challenge was when calling the location no one answered the phone. I had to chat online letting a representative know that I need to speak with a live person right away. It did happen because as noted above..I forgot to take pictures of the empty unit. Other than that the kind mannerism and professional service were always displayed. Thank you for, the storage service right from the start to ending of the contract.

sadie nairn  |  Expérience générale 
Évaluation :
5

Excellent services, friendly staff and price was very reasonable.

Gladys olisaekee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Soares  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amjad Ali  |  Premières impressions 
Évaluation :
4

I would like U-Haul. who is having storage facility to keep someone to stay after hours. For emergency and assistance.

Aliraza Noorani  |  Expérience générale 
Évaluation :
5

A suggestion is to offer a contest to customers that are renting the items or storage. Thank you again, for hiring the representative that served me at the 2700 Royal Windsor Drive location he gave good customer service was quite kind and his mannerism was refreshing. Know he knows how many steps goes up to the upper level 10 

sadie nairn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAF Pool Service   |  Expérience générale 
Évaluation :
1

UHaul vehicles blocking all the customer parking areas, no place to park. Bay door was not accessible in the evening early morning. Reservations not being fulfilled, hutch installs cancelled with no notice are just a few of the issues. GM of this location does not care about good customer service

Michael Petitpas  |  Expérience générale 
Évaluation :
5

The most impressive thing about this facility is how clean it is, the lady who takes care of it has a lot of pride in her work and it shows.

Steve Zinck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN BEATTIE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hammam Harba  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

snehdeep Singh  |  Premières impressions 
Évaluation :
3

Still waiting after 2 visits for my email receipt. The guy today just walked away from me without saying a word. Not very impressed Also very difficult to get somebody on the phone from this location. Lady cleaning storage very friendly.

Joseph Chluda  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elaine Taylor  |  Expérience générale 
Évaluation :
5

I've had my storage unit there for over 20 yrs. There was water leaking from the roof at one point, so my storage contents were moved with help of 2 UHaul employees. Always clean and well lit. Desk employees really friendly and young men outside knowledgeable and friendly. Just moved and used UHAUL 20' truck. No problems at all. The 3 seats were comfortable. I would recommend UHAUL to my family and friends. Thank you. Belinda

BELINDA SAARI  |  Expérience générale 
Évaluation :
5

Clean, friendly staff, great location.

Henva Forte  |  Expérience générale 
Évaluation :
5

The annual "nominal" increase was a bit off-putting.

Buyu Liu  |  Expérience générale 
Évaluation :
4

The only confusion was with the two keypads having to unlock simultaneously. One con was that there is no elevator in the storage

Yan Yi Chan  |  Online Move In 
Évaluation :
1

He didn't know what he was doing. When I asked about the charges, he said "idk that's just the system, take it or leave it" upon returning it at another facility, she was amazing and explained everything to me.

Megan Willson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Rose  |  Premières impressions 
Évaluation :
5

Everything was great

IFEANYI NWANKWO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Grima  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Guadagnoli  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES REINELT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael AquanAssee  |  Expérience générale 
Évaluation :
5

Great facility and great team.

Rodger Leslie  |  Premières impressions 
Évaluation :
5

Nice and clean building and staff were very helpful.

Peter Hogan  |  Expérience générale 
Évaluation :
5

Awesome

Peter Hogan  |  Premières impressions 
Évaluation :
4

Need more people at the service counter. Always a lineup

Kevin Bell  |  Premières impressions 
Évaluation :
5

Excellent staff and service, everything was quick and easy and we were setup up in no time at all.

Alexander Protsenko  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel Mccash  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joey Capuno  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fraser Cutler  |  Expérience générale 
Évaluation :
5

I need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me

Grant Kidd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sourakata bangoura  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NSE MARTIN  |  Premières impressions 
Évaluation :
5

Excellent services

JOSE ACOSTA  |  Expérience générale 
Évaluation :
4

Na

sourakata bangoura  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRONSON PERNA  |  Expérience générale 
Évaluation :
5

Staff very friendly and competent. Truck and storage unit very clean

JOY DOUGHERTY  |  Premières impressions 
Évaluation :
5

Ok

JOSE ACOSTA  |  Premières impressions 
Évaluation :
5

Kailash provided excellent help and service.

Fraser Cutler  |  Premières impressions 
Évaluation :
5

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Je les recommande fortement. 

Jason Bolkan  |  Expérience générale 
Évaluation :
4

No complaints

DARRYL BURGE  |  Expérience générale 
Évaluation :
4

A nail punctured my car tire at the facility

ali curtis  |  Expérience générale 
Évaluation :
1

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Tara Nix  |  Expérience générale 
Évaluation :
3

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Kathryn Donville  |  Expérience générale 
Évaluation :
5

Only thing I don't like is anything's no asking me to upload my ID. I don't do anything like that EVER I like to deal with the fine people you hire

LINDY MANTIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Zinck  |  Premières impressions 
Évaluation :
3

There was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.

Tara Gerrard  |  Expérience générale 
Évaluation :
5

Storage well maintained

mina eskandar  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Seandra Ansola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONOVAN GOMES  |  Premières impressions 
Évaluation :
5

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

ROBERT KANCELJAK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli Howie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristhian Torres  |  Expérience générale 
Évaluation :
4

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Deborra A Leblanc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERIN ABOUDABA-BESAISO  |  Expérience générale 
Évaluation :
5

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Deborra A Leblanc  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUELV PASCUAL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMERON CRESSWELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Taylor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Cullen  |  Premières impressions 
Évaluation :
5

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

joseph attrux  |  Expérience générale 
Évaluation :
3

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Alana Dusyk  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian Taylor  |  Premières impressions 
Évaluation :
4

great experience

CHRISTOPHER TRUMAN  |  Premières impressions 
Évaluation :
1

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Charles Caffery  |  Online Move In 
Évaluation :
5

Great customer service! Helped me with no notice, and made everything simple and easy for me!

stacey bolger  |  Expérience générale 
Évaluation :
5

Very helpful to my wife and daughter and great customer service

Jonn Rizzoni  |  Premières impressions 
Évaluation :
5

Very recommended, the staff nice and friendly. Thanks

maribel chillcce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine Lokota  |  Expérience générale 
Évaluation :
5

Staff were great!

lisa augler  |  Premières impressions 
Évaluation :
5

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

jill evann  |  Expérience générale 
Évaluation :
4

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh Lynch  |  Premières impressions 
Évaluation :
4

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

RJ Edwards  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Beverley Anthony  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Bolkan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT Fleming  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe Schaefer  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

marian Uwadiegwu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray pearo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey bolger  |  Premières impressions 
Évaluation :
5

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Gabriel Castano  |  Expérience générale 
Évaluation :
5

Excellent service, thanks

yuriy onyshchuk  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nancy griffis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Nadar  |  Expérience générale 
Évaluation :
2

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Henna Khawja  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noura Majoul  |  Premières impressions 
Évaluation :
5

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Shayeal Phelemba  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine bonin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAIRIN LIVINGSTON  |  Expérience générale 
Évaluation :
4

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

MICHEALA timciska  |  Expérience générale 
Évaluation :
5

Awesome to book a unit on-line then exceptional customer service at the location

RJ Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronte Murcar-Evans  |  Premières impressions 
Évaluation :
2

staff unfriendly and uncooperative.

George Kadoke  |  Expérience générale 
Évaluation :
4

Excelente service

Clara Azeez  |  Premières impressions 
Évaluation :
4

Merci

George Kadoke  |  Premières impressions 
Évaluation :
5

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Merci.

hedi jonuschies  |  Premières impressions 
Évaluation :
4

The storage rooms have no lights. Are a little bit too dark.

jorge sauders  |  Expérience générale 
Évaluation :
5

Just the period of waiting to be attend bit slower but great staff!

Adelino Medeiros  |  Expérience générale 
Évaluation :
5

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

JOSEPH ATTRUX  |  Premières impressions 
Évaluation :
5

Very courteous and reasonably fast service

joseph attrux  |  Premières impressions 
Évaluation :
4

Great storage and friendly staff!

Adrian Giese  |  Expérience générale 
Évaluation :
5

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Marie Williams  |  Expérience générale 
Évaluation :
5

Very friendly and polite

Adrien Leduc  |  Expérience générale 
Évaluation :
5

Great service

Adelino Medeiros  |  Premières impressions 
Évaluation :
5

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Mary Revell  |  Expérience générale 
Évaluation :
2

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

manzoor ateeya  |  Expérience générale 
Évaluation :
5

All was fine.

Jozef Sniechowski  |  Expérience générale 
Évaluation :
5

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Carmen Cutajar  |  Expérience générale 
Évaluation :
5

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Lynn Harpell  |  Expérience générale 
Évaluation :
5

great staff

Alexey Naumov  |  Premières impressions 
Évaluation :
5

We are repeat customers and 100 % happy with the service and facilities at this location.

sydney murcar evans  |  Expérience générale 
Évaluation :
5

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Merci.

lauren mckinlay  |  Expérience générale 
Évaluation :
5

All I needed from a storage facility was provided

Oleksandr Klep  |  Expérience générale 
Évaluation :
4

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Betty Jo Parent  |  Expérience générale 
Évaluation :
2

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

sarah gates  |  Expérience générale 
Évaluation :
5

Your climate control storage was exactly what I needed.

Dominic Cherubin  |  Expérience générale 
Évaluation :
2

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Michal Polubinski  |  Réservation 
Évaluation :
5

Best employee that actually cares about customers on what is good for them.

abdullah almuhana  |  Réservation 
Évaluation :
5

Very kind and courteous.

Jason Morgan  |  Réservation 
Évaluation :
5

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Allen Rodgers  |  Expérience générale 
Évaluation :
3

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

Charlotte Cornel  |  Expérience générale 
Évaluation :
5

No issues whatsoever.

WILLIAM SCHWAN  |  Expérience générale 
Évaluation :
5

Service is prompt and very proffessional.

Alice Mrzlecki  |  Réservation 
Évaluation :
5

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Peter Hrycaj  |  Réservation 
Évaluation :
5

I was good experience.

Jozef Sniechowski  |  Réservation 
Évaluation :
5

Fast friendly and they went above and beyond.

Ronnie Jaber  |  Réservation 
Évaluation :
5

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

RICHARD WESTLAKE  |  Expérience générale 
Évaluation :
5

Always a great place to get moving equipment. The complimentary storage was super. Merci.

Livinus Odozor  |  Expérience générale 
Évaluation :
5

Ideal for short term storage and very convenient.

Michelle Bourgeois  |  Expérience générale 
Évaluation :
1

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Samer Faour  |  Expérience générale 
Évaluation :
3

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.

Sandy Ford  |  Expérience générale 
Évaluation :
3

I moved out of a unit on Apr 29. I was told it would be processed and I would receive an email confirmation the next day. I had to call 3 times to get the move out processed. It took 1 week to process

Samer Faour  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page