fantastic experience excellent service so easy and accommodating have already recommended to friends!Emma S.
Customer Reviews for U-Haul Moving & Storage at S Capitol St SW
Pour nous contacter
Washington, DC 20003
(@ P St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The service was great and your workings were also great help to me and yes i would use you again and recommend my family and friends too you.Brenda L.
Le client n'a pas laissé de commentaire.Cory S.
Le client n'a pas laissé de commentaire.Taija H.
More employees neededWILLIAM D.
George was excellent on Sunday, 5/22/2022. The line was long. He was taking care of everybody using two checkouts. At one time, I had two problems he fixed all of the issues. He is an excellent asset to U-Haul. I appreciate his willingness to help, especially at a time like this for me.Christine C.
Le client n'a pas laissé de commentaire.Mary M.
The mobile app made no sense to use. took too long. it would have been faster to wait in line, which I had to do anyway. Also the first van I got was unusable and I had to be given a second van, which took 30 minutes. When I returned the van the sign told me to wait till a representative came to meet me in the garage. I waited for 20 minutes and finally went inside to find a representative alone on his phone and he told me I could just leaves the keys in the van and go, which was not posted anywhere.Owen C.
I forgot my sunglasses in the truck. How do I retrieve them?Stewart H.
Upgrade your vehicles if it's possible. But, I know those older trucks are very reliable.Christine C.
Le client n'a pas laissé de commentaire.ALMA B.
So happy with my service.KRISTINA P.
My truck was near the end of its lifespan. It had lots of cheap fixes, like tape holding the windshield on & foam sealant bubblesDavid H.
Le client n'a pas laissé de commentaire.Ellen M.
Commuted that I' fill the tank to 1/4 fill they would pay Reimburse me for $14. Didn't complyBrad F.
The van wasn't as clean as it could've been but the customer service was greatVickie B.
Zero customer service assistance at pickup. All functions have been shifted to the customer.ZACHARY U.
Le client n'a pas laissé de commentaire.Catherine B.
Check engine light was on and it was only a 1/4 of a tank of fuel in the truck. The service team is GREAT!!!!!!!MICHAEL G.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Joseph G.
Make sure you don't have to go find your rental in the rainEleon B.
I never spoke to anyone there but I was assured that all is well Thank you 🙏😊Gwendolyn P.
Le client n'a pas laissé de commentaire.Kelsey H.
Mr George was very helpfull & courteous In my pickup and return of the vechile. Thanks again for having such wonderful staff at this location. MS. OlakunleOlayemi O.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Crystal K.
I just want to send a huge thank you to Mr. George who was helping out from another location. I had an issue with my company credit card and he was patient with me and remained professional at all times. He also made sure all of my needs were satisfied and that I was good to go! People like him is the reason why I am so loyal to U-Haul!ASHTON M.
Be more clear about how to use the key to turn on the ignition. I was not aware that you shouldn't push the key all the way in to turn it forward.Mitchell B.
Le client n'a pas laissé de commentaire.Vanessa H.
Le client n'a pas laissé de commentaire.KENNETH Y.
I was over charged $20. I return the vehicle on time but was charged an additional day. I need a refund.Katrina G.
Stop making people change their locationkiosha C.
Le client n'a pas laissé de commentaire.Theresa S.
Le client n'a pas laissé de commentaire.Ghadeer K.
Le client n'a pas laissé de commentaire.Shane S.
Reserved a truck at NE location less than a mile away from where I'm moving. On the day of my pickup, less than a hour before my rental, they changed the location 20 minutes away from me. I asked if the mileage could be adjusted or if there was a closer pick up as this location wasn't accessible to me. Amber Hicks was rude and wouldn't help or look into anything at all. I'm not anticipating chik fil a service, but I also wasn't expecting them to try to make it harder for me. I was told I could wait another hour or so to see if the location had the truck. . Even though that was the reason I was there. She then preceded to tell me it's just 2$ a mile extra and I shouldn't be worried about it. After all of this, the truck barely turned over, the power steering was way off and smelled like it had never been cleaned before.Whitley H.
Make parking available to your customers..On street parking is difficult and requires a permit..one most of your customers will not have especially someone like me who came 4 hours away..Makes the experience a tad negative, but everything else was Perfect!Paul E.
Le client n'a pas laissé de commentaire.Lea J.
I am pretty unhappy because I ended up paying $64 in fuel costs for a total of 13 miles traveled. I was anticipating using about 2 gallons of gas, so was expecting a fuel charge of $12 or so. But the fuel charge was $34 which is suspiciously low mpg (2 mpg for a 15 ft truck). I was also unaware of an extra $30 fee for the tank being below 1/4. It was at 1/4 when I got it, so I feel like I was set up for that. I feel I should have been specifically warned about that fee. I complained in person at the location and was told a manager would call me later that day. But I have not received that phone call. I marked that I would not recommend this location to get your attention. I would probably recommend it, but would be certain to warn them about the fuel charge rip off so that they would be sure to get gas themselves.Somerville P.
Le client n'a pas laissé de commentaire.Lynn C.
This was the best customer service and knowledgeable staff members. I can tell they work as a team. I was truly pleased.Chantel B.
The young lady that checked me in wasn't personable & was extremely short & dismissive with her answers. Thankfully, this will be my last time using this location.Audrey D.
Le client n'a pas laissé de commentaire.Fischer N.
I booked my truck online and opted for the online check-in. However, when I tried to do so, no matter what i tried it would not let me. I thought that since I had ALREADY entered all the relevant information online, I would not need to do this all over again with customer service on-site. This whole process with cust service took over 30 minutes when I was already in a rush. I guess I should just expect to spend this amount of time no matter what while using UHaul. Staff at the S Capitol St SW location were very helpful and understanding.Nicholas S.
Le client n'a pas laissé de commentaire.Edward B.
Very helpful staff and a great experienceJason E.
Le client n'a pas laissé de commentaire.ROBERT T.
Everyone was very helpful and I will return to that store again especially the manager RudyJames M.
It was a great experienceAnika N.
If I push mobile pick up the system should actually work for that. Because the system did not work properly I was late picking the uhaul up technically. When I went inside of the store there were 3 associates, 2 were assisting customers and one was just standing behind the register. She looked me right in my face and didn't offer to help. Once one was done assisting customers instead of offering to help, they went to straighten the store. Horrible customer service for that. My time was not pushed back for the systems error or the fact that the associates refused to help when they both saw me waiting. I got charged for 2 days when I only kept the uhaul over night. Do better, this was the epitome of a bad customer service experience.Beverly C.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.jacequline D.
Nothing everyone is always so courtesy and efficient. Rudy, Amber, Demetris & JeromeJonathan W.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.MICHAEL H.
The lady who waited on me provided excellent service, I think her name was TaNeshea. I hope she gets this feedback.WILLIAM B.
Amber and team did a great jobCameron W.
Great experience with UHaul customer service. They really helped make my move smooth. The only "complaint" I had is that the truck smelled like cigarettes when I got it.Jessica B.
Le client n'a pas laissé de commentaire.William G.
Everything with these storage bins was great. All of the staff was great.Jeffrey L.
Nothing should change the customer service was very helpful and stayed on the phone until my issues was resolvedLASHERN L.
all was perfect from the start to the end. Great service, great efficiency, great price. thank you.JAN B.
While the truck worked out it had many miles on it. (134,000+). At that many miles you can assure it had some dings here and there. I had to take about ten photos to ensure I was not held accountable for all of the dings. Secondly, with such an old truck I was a bit worried the gas mileage might not a be as good as with a newer truck. I would prefer a truck with less than 50,000. Again, the truck ended up working out but required lots of time taking photos so I would be held responsible for all of the dings. The staff at the location were great to work with.Jeffrey L.
The truck smelled like smoke. Terrible service. I have to pay a late fee even though I returned my rental on time! Workers ignored me until I yelled for some help. Who knows how long my rental sat there until they decided to check it in. Would not recommend.Jenelle D.
Le client n'a pas laissé de commentaire.MICHAEL H.
The customer service rep who assisted me was amazing! She was efficient, courteous, and a pleasure to work with.Steve L.
Le client n'a pas laissé de commentaire.David M.
As a customer and former employee great working for you guess my service was not appreciated my Boss was great!! But I had to move on my next calling truck was in standing team keep up the good work despite new management!ROANITA M.
Le client n'a pas laissé de commentaire.DAVON R. | Premières impressions
Le client n'a pas laissé de commentaire.MATT S.
I have rented a storage unit here for may years. The desk staff can be quite helpful and the facility is very clean. The vehicle I rented was also great. However there are issues: employees park personal and unused Uhaul vehicles on or near the loading doc, blocking customer use, often there are not enough carts for a facility this large, they will randomly just keep raising rates, while limiting service (see preceding concerns.)TODD G.
Le client n'a pas laissé de commentaire.battulga B.
Le client n'a pas laissé de commentaire.ernie K.
I was charged for a dolly when I did not ask for it and I was charged a cleaning fee without any explanation as to why.Alexander D.
Customer service was nonexistent! I did more work to check out the vehicle than the representative did. I was told to go out back for my vehicle and had no idea which one so I had to jump in every vehicle and see if it'll start. Needless to say, I had to waste time finding the truck instead of having the rep tell me the exact vehicle or better yet inspect the vehicle with me and make sure everything worked.Joseph K.
Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.Dawn B. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth L.
Well kept facility,clean and orderlyJohnny H. | Premières impressions
Le client n'a pas laissé de commentaire.aaron r. | Premières impressions
The customer service person is greatMichael E.
Can't think of anything. Service, vehicle and handling of request to extend rental period were all excellent!!JOHN O.
The van was very dirty inside. Something was spilled all over and it was sticky/greasy in the front and the cargo area.Rosvin R.
Paid for the furniture dolly but did not get oneAndrew B.
The truck reeked of stale cigarettes. The truck bed was dirty and had some trash in it. Worst, the gas tank had 21 miles worth of gas left in it, just above empty. With the admonition to return the truck with at least 1/4 tank, I found the whole situation irresponsible and unfair. Next time I will refuse to take such a truck. And I will not recommend a location that does not care for their equipment.Eric Z.
Roanita Morgan deserves a special shoutout for putting in the extra effort to help me get my equipment and handle a scheduling mishap. Very professional.Luke C.
I hate uhaul. Every step of this process is a nightmare every time. Pickup - my pickup location was changed the day before my reservation. This added unnecessary driving. It was also changed to a location that was closed at the time of my pickup, and my reservation was set to pick up in person. 45 minutes lit on fire trying to fix this with customer service, and finally someone clicked a button so I could sign in through my phone - although I specifically did not want to do that in the first place. Truck - gross. The cup holders were the worst of it. The whole inside looked like someone had detonated a soda and taken no corrective action. My girlfriend made me shower before she'd touch me, and I didn't blame her. Also, the the pictures shown for me to approve/dispute were of a brand new truck, so I had to dispute every one. What a pain. The mileage wasn't even right. Drop off - the site didn't list a drop off location less than a mile from our destination, so we called that location and confirmed availability, then brought it up with the service rep while fixing the pickup. This led to another customer service nightmare, since neither of those steps were enough. Finally a service rep had me email in pictures directly and manually fixed the drop off. Why is this necessary? Service - I had extensive conversations with customer service and found them all extremely pleasant. Nice and helpful people. They were the only positive aspect of this experience. U-haul is a nightmare of a user experience. The automatically added up charges at initial reservation, the hidden fees the day of, the disgusting vehicles, the abomination of a pickup/drop off experience, it's all awful, every time. Next time, I'll just call a mover. *I did not directly interact in person with anyone at this location.Andrew B.
1.) Truck had 9 miles more on the odometer when picked up compared to the listed miles on the contract, Had to take the picture to dispute it, which at least was easy to do in the app. 2.) same for full level which was 1/8th tank less than stated. 3.) No-one available when returning the truck during office hours. 4.) Truck was relatively clean inside and out, but not spotless, and smelled like smoke.johannes S.
Ro at the South Capitol location was excellent. She answered all of my questions and was extremely friendly and engaged (despite my pick up being early in the morning!). I would go out of my way to recommend this location to a friend because of her service.Sarah G.
Excellent service.DENITA H.
Le client n'a pas laissé de commentaire.LATOYA H. | Premières impressions
Personnel amicalWayne G.
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Your app and my phone never work well together. Luckily the staff at this location are quick at processing people so I find it much faster to be served at the counter than using the app.KAREN M.
Roe at the location was really amazing. She was not only knowledgeable and personable but also was super friendly and made the entire experience at uhaul enjoyable.Pratish P.
The box did not have enough pads and my furniture arrived at the final destination gauged and scratched. I would not recommend a ubox, nor would I order one again.EVE S.
Le client n'a pas laissé de commentaire.Howard D.
Your sales rep that you had working was amazing. Great smile, hard working, she made it effortlessly to go inJasmine G.
The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.Adrienne B. | Premières impressions
What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.Debra S. | Expérience générale
Check all the trucks and remove those that appear that there's a problem. My truck felt as if the engine was about to go out and started shaking if driven at a rate of more that 20. Definitely, was a new experience.OLIVIA H.
Le client n'a pas laissé de commentaire.ANDREW D.
Ms Kelly was very knowledgeable and professional. She gave us quality customer service!!!Janet L.
I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn't as smooth as it could have been.BRUCE B. | Premières impressions
friendly staff!!!Andrew B.
All around good service!CHARLES D. | Premières impressions
Le client n'a pas laissé de commentaire.maxine B.
Le client n'a pas laissé de commentaire.JOHNC C. | Expérience générale
The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.Janae C. | Expérience générale
Le client n'a pas laissé de commentaire.James H. | Premières impressions
When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.Alice V. | Expérience générale
The only glitch was the elevator was acting erratic and kept getting stuck.Elizabeth C. | Online Move In
Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Je la recommande fortement.KEIRROYALE P. | Expérience générale
Le client n'a pas laissé de commentaire.robert a. | Expérience générale
Le client n'a pas laissé de commentaire.Adrienne T. | Expérience générale
This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.LATANYA B. | Expérience générale
There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.JUSTIN C. | Expérience générale
The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.Henry Dirk M. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny H. | Expérience générale
Excellent ! Jenai was great kind and friendly and attentive to my storage needs!EDUARDO M. | Premières impressions
Le client n'a pas laissé de commentaire.Shauna S. | Premières impressions
Thank you all for all of your help!DeVona B. | Expérience générale
Le client n'a pas laissé de commentaire.madrine p. | Expérience générale
Great people, service, location, and hours.Lionel F. | Expérience générale
Le client n'a pas laissé de commentaire.Derwin S. | Expérience générale
Le client n'a pas laissé de commentaire.Andre J. | Premières impressions
Le client n'a pas laissé de commentaire.gregory m. | Expérience générale
Sometimes the elevator doors were a little hard to open but other than that everything was great!NAKIAMARIE L. | Expérience générale
Solid, clean space. Some mice problems, but that's to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you're not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.MINDY S. | Expérience générale
#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..MARIAN C. | Expérience générale
Le client n'a pas laissé de commentaire.Trelesa N. | Expérience générale
There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.Kirstin R. | Expérience générale
You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!Sheryell J. | Premières impressions
No money back,I don't care for!Robyn J. | Expérience générale
Happy HolidaysEric A. | Premières impressions
Le client n'a pas laissé de commentaire.SHELTON Y. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia E. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos P. | Expérience générale
After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.Michael W. | Expérience générale
Instructions on accessing the storage area were vague "here's a plan, this is your unit, that way". I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.Carlos P. | Premières impressions
I had a great experience with U-Haul And great customer service. Merci.martha h. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN C. | Expérience générale
I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing thereTara J. | Expérience générale
All staff was super friendly and helpful!Jamie L. | Premières impressions
The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I'm thankful that he was so helpful.Derrick M. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon Y. | Expérience générale
Le client n'a pas laissé de commentaire.ronald k. | Expérience générale
Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 浪Nikki L. | Expérience générale
Glass windows to view outside instead of brick walls Makes it feel safe.Carol S. | Premières impressions
Le client n'a pas laissé de commentaire.Nakita S. | Expérience générale
Le client n'a pas laissé de commentaire.wesley S. | Expérience générale
Thank you guys for being kind, patient, considerate and customer friendly!Rosalyn C. | Expérience générale
My experience was good. The items I had stored there I no longer need to store.shirley h. | Expérience générale
Le client n'a pas laissé de commentaire.VALERIE L. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH C. | Expérience générale
Le client n'a pas laissé de commentaire.Steven S. | Expérience générale
Le client n'a pas laissé de commentaire.Peter G. | Expérience générale
Since 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good JobEarl J. | Premières impressions
Great workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.Evangela E. | Premières impressions
Great Servicecorey g. | Expérience générale
Well informed and pleasant staff.Patric P. | Premières impressions
When I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.Lisa C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew M. | Expérience générale
The employees were very friendly and helpful!REBECCA R. | Expérience générale
Le client n'a pas laissé de commentaire.Manaal I. | Expérience générale
Rodents were a huge problem. The staff were either really nice or incredibly rude. I didn't like the fact that I had to pay extra to have access in the evening.JULIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Justin W. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER T. | Premières impressions
Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSONRODERICK J. | Expérience générale
Le client n'a pas laissé de commentaire.Carl B. | Expérience générale
First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.Brad R. | Premières impressions
Le client n'a pas laissé de commentaire.Deanne t. | Expérience générale
Staff very friendly and helpfulWendell D. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew M. | Expérience générale
Le client n'a pas laissé de commentaire.Bearlyn A. | Premières impressions
Le client n'a pas laissé de commentaire.LaVon W. | Expérience générale
Get rid of the mice poop.ZIMAM S. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN M. | Expérience générale
The elevators were annoying to use. Long wait and climate control could be better. Extremely warm.SHANNELLE P. | Expérience générale
Le client n'a pas laissé de commentaire.Chataye W. | Premières impressions
Le client n'a pas laissé de commentaire.Raquel M. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTLE M. | Expérience générale
Le client n'a pas laissé de commentaire.Atiya W. | Expérience générale
Thank you for allowing allowing my property to stay there and taking care of it appreciate it very muchGeraldine W. | Expérience générale
Great prices and prices to rent. Thank you!!!Joseph F. | Expérience générale
Overall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.Luis T. | Expérience générale
Confirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.Gwendolyn J. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS G. | Expérience générale
Rudy was great & very helpful as well as fun to work with.WILLIAM N. | Premières impressions
Reserved unit two months in advance and when I got there, there were no units for me readily available. Disappointed in this business model. If people reserve units, they should be guaranteed units.Tessa O. | Expérience générale
Le client n'a pas laissé de commentaire.nicholas g. | Expérience générale
Worst experience, never experience something like this. Emit the manager is a nasty person. Who told me that when a storm hit and we were late getting back to pick up, hearing a manager at South capitol street location said we work through. I ask him have you not ever had something happen to you and his reply was nasty repsonse. We work though it. Should not be a manager.Ty C. | Expérience générale
This location sets the standard . Other locations should take note :))Gralin B. | Expérience générale
I cannot remember the name of the woman who helped me (black woman with braids and red highlights, said she was the manager of the storage part of the experience, i think her name was four letters long), but she was awesome. super friendly, helpful, fast and was able to remember me when I came back later in the day to take care of an issue. she was also helping out all the junior staff around her like a boss. Give that girl a raise! only reason not five stars is because i did have to wait in line for longer than I would have liked.Devin R. | Premières impressions
Le client n'a pas laissé de commentaire.VICKI D. | Premières impressions
I thought it was great. Very helpful.thomas d. | Expérience générale
Le client n'a pas laissé de commentaire.Atiya W. | Premières impressions
Everyone one who help me was very polite and made sure I got everything I needed..BRITTNEY C. | Premières impressions
Le client n'a pas laissé de commentaire.Manoj S. | Premières impressions
Le client n'a pas laissé de commentaire.Maryam W. | Premières impressions
the manager was beyond rude ! all the workers were beyond ghetto i'd i can give negative stars ! I will ! 藍KAYLA P. | Expérience générale
Le client n'a pas laissé de commentaire.KATHleen H. | Expérience générale
Cheated me outta extra month of storage which I NEVER RECEIVED 👎Ofili A. | Expérience générale
Le client n'a pas laissé de commentaire.LENDIA J. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan W. | Expérience générale
Everyone was quick to help me and i appreciated thatHarold C. | Premières impressions
Le client n'a pas laissé de commentaire.Alyssa Y. | Expérience générale
Le client n'a pas laissé de commentaire.Dwan E. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon T. | Expérience générale
The staff was very friendly, helpful and very knowledgeable. Thank you for a wonderful experienceJULIE V. | Expérience générale
The workers inside were completely amazing an helpful The lady with the red hair amazing smile made the process so easy my very first storage an uhaul rental everChristopher J. | Premières impressions
They said they didnt have a unit available for my reservation and it took over 45 minutes to sort it out, they ended up giving me a larger unit.Edward H. | Premières impressions
Reserved a unit a month and a half ago, showed up and there was no unit for me. Get rid of the multiple reservations per unit, it is frustrating and difficult. I will likely not make another reservation at this location.Tessa O. | Premières impressions
The staff person checking is in was courteous and knowledgeable. The experience was excellent.Hunter M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
The only thing that could be improved is the crazy freight elevator - the buttons are confusing. But all in all, my U-Haul exceeded my expectations by a long shot. The people were all helpful and friendly.Eric H. | Expérience générale
While personnel was helpful to get me the storage and quick to process, the Loading Docks "where not useful" because according the the personnel "we don't use those, those are parking for the transit office" which I found laughable. I have to use the loading "ramp" and bring the heavy stuff down from the back of the truck (4') to ground level by myself, while I could have use the loading docks from bringing the back of the truck to ground level.FRANCISCO J. | Premières impressions
This is my second storage unit at this location Ruby and the team do a great job!ROBERT R. | Premières impressions
Le client n'a pas laissé de commentaire.CORLISS R. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua Y. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Online Move In
Le client n'a pas laissé de commentaire.Andrea M. | Online Move In
Le client n'a pas laissé de commentaire.Daniela M. | Expérience générale
Thanks to Ms.Rudy. She was very helpful 😊Pamela W. | Premières impressions
Everything was wonderful. But I had an emergency and the office was closed and they put their own lock on my storage unit. I was unable to get it off and the manager basically told me I was on my own because he was home. There should be someone available in the time of emergencies.Jacquelyn S. | Expérience générale
Le client n'a pas laissé de commentaire.Francesca V. | Expérience générale
Le client n'a pas laissé de commentaire.Lee R. | Expérience générale
Le client n'a pas laissé de commentaire.RODERICK J. | Premières impressions
Le client n'a pas laissé de commentaire.Amya J. | Expérience générale
Le client n'a pas laissé de commentaire.Michele S. | Premières impressions
Le client n'a pas laissé de commentaire.jessica H. | Expérience générale
I was told I had access from 5am-10pm, and was given a security card to get into the storage facility during those times that the office wasn't open. When I came to the facility at 9:45pm one night and tried to get in, my card wouldn't work. I called the help number on all the access boxes but no answer, left a message, and still haven't heard back. Wasted over an hour of my time.Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin K. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany C. | Expérience générale
Made reservations for a unit, got a confirmation, got to the u haul and the confirmation couldn’t be found in the system when I got there on 4/1/21had to pay the movers $ 225 to take my stuff back to my house.don’t understand why one must make reservations that are not honored.Gwendolyn J. | Premières impressions
I entered and it was very difficult to find out where I was supposed to go. Then I arrive to find that a door had been left open and the air conditioned or climate controlled area I paid extra for was extremely hot. At that point I started to question if I didn't arrive how long would that door have been open and how many times am I not going to receive the benefit of climate control if things like that are allowed to go unnoticed by the staff.Olujimi K. | Online Move In
Great local team. But the U-Haul corporate penalty ($15) for an invalid payment method on autopay is crazy!Matthew P. | Expérience générale
Even though the computers were down when I called to discontinue our rental, it was still handled. Thank you. AlexAlexandra Z. | Expérience générale
Le client n'a pas laissé de commentaire.Eric J. | Expérience générale
Front desk staff was extremely helpful and nice.Khristian K. | Premières impressions
The staff were great and always more than helpful!Michael D. | Expérience générale
Staff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.Noelle S. | Premières impressions
Le client n'a pas laissé de commentaire.G R NICHOLAS H. | Expérience générale
I would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.Keilah R. | Expérience générale
Quick and pleasant experience. The woman who were working were knowledgeable and professional.Robert P. | Premières impressions
Le client n'a pas laissé de commentaire.acacia r. | Premières impressions
I only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged $50 to cut MY lock off with materials I'm sure they keep on hand. That was ridiculous to me that a $10 lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommendJasmine W. | Expérience générale
The staff at this location is excellent !!VIVIAN C. | Expérience générale
Le client n'a pas laissé de commentaire.BRYAN W. | Expérience générale
Would have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move outBenjamin N. | Expérience générale
The facility was clean and easy to access, and the unit was clean.Alice V. | Premières impressions
I would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!Robert J. | Expérience générale
The woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,Steven H. | Premières impressions
Le client n'a pas laissé de commentaire.Toya T. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew A. | Expérience générale
Le client n'a pas laissé de commentaire.Tarrence C. | Expérience générale
Le client n'a pas laissé de commentaire.Malachi B. | Premières impressions
The staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!Emily T. | Premières impressions
I really enjoyed my stay and you always very helpful and nice stay safeTONYA B. | Expérience générale
There was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.Bruce J. | Expérience générale
Le client n'a pas laissé de commentaire.Faith U. | Expérience générale
Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.CARL H. | Online Move In
Very unfortunate that you don't prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn't refund for unused month. You should charge in arrears if that is the case. I don't like paying for a service not provided.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C. | Premières impressions
The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvementtalore w. | Premières impressions
I was able to get the locker I wanted and it was available for my use quicklyROBERT R. | Premières impressions
Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.Jennifer F. | Premières impressions
Le client n'a pas laissé de commentaire.Isaac G. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis S. | Expérience générale
While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.Rich B. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie G. | Expérience générale
Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.Samuel J. | Expérience générale
Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.Erwin V. | Expérience générale
Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!DYLAN E. | Premières impressions
Too many new rules requiring cell phone usage, picture taking, location acceptance.TODD R. | Premières impressions
I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.Calvin W. | Premières impressions
Staff were very knowledgeable and helpful great customer service THANKSJacqueline H. | Premières impressions
Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.Bruce J. | Premières impressions
Rudy and it was another young lady Didn't get her name though but was extremely helpful and very professional I will use them again . The thing I didn't like is that freight elevator to the storage we kept getting stuck on it and the door wouldn't close & the other side kept opening besides that everything was great.Karen J. | Premières impressions
Le client n'a pas laissé de commentaire.Laniece E. | Expérience générale
Le client n'a pas laissé de commentaire.wanda t. | Expérience générale
Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.STEVE M. | Premières impressions
Le client n'a pas laissé de commentaire.Sean W. | Premières impressions
Le client n'a pas laissé de commentaire.houssenatou m. | Expérience générale
Le client n'a pas laissé de commentaire.Felipe L. | Expérience générale
Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!Earlene M. | Premières impressions
The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.Minaal W. | Expérience générale
Le client n'a pas laissé de commentaire.Ronnea S. | Expérience générale
Reasonable price; great and helpful staffShane S. | Premières impressions
The storage elevators are no intuitive and confusing.JUSTIN C. | Premières impressions
Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.MATTHEW L. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW H. | Expérience générale
The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.Amber V. | Expérience générale
Didn’t always answer phone quickly but a good experience.DIANE L. | Expérience générale
Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.john S. | Premières impressions
While generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.Ann L. | Expérience générale
Le client n'a pas laissé de commentaire.judy a. | Expérience générale
Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone's safety.Toya T. | Premières impressions
Le client n'a pas laissé de commentaire.Delauren D. | Expérience générale
Great personnel!Matthew P. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph S. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence S. | Premières impressions
Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..Dwan E. | Premières impressions
Thanks againFrank L. | Premières impressions
An associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost $200 and I wasn't even given a space that was entirely empty - don't understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.SWETA P. | Premières impressions
Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facilityMia L. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew M. | Premières impressions
Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!Kira B. | Premières impressions
I am please with your facility, just glad to Not have to pay every month.willis j. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie G. | Premières impressions
Le client n'a pas laissé de commentaire.jordan b. | Expérience générale
Le client n'a pas laissé de commentaire.evon g. | Premières impressions
Le client n'a pas laissé de commentaire.VERESA H. | Expérience générale
Le client n'a pas laissé de commentaire.Amirah I. | Premières impressions
Le client n'a pas laissé de commentaire.Tyshawn c. | Expérience générale
My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!caroline d. | Premières impressions
Le client n'a pas laissé de commentaire.KEENA G. | Expérience générale
Rudy and Gerald both very helpful! Thank you!Craig H. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine M. | Premières impressions
The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.Alexandra Z. | Premières impressions
The facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.janice r. | Expérience générale
Le client n'a pas laissé de commentaire.mariah h. | Premières impressions
Le client n'a pas laissé de commentaire.Juan M. | Expérience générale
The ladies at the front desk were amazing! Best customer service in a long time.Crystal C. | Expérience générale
The worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.debra j. | Expérience générale
The 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.Crystal C. | Premières impressions
Everyone was very helpful and professional.Kendra Q. | Premières impressions
Everyone was very helpful and professional.Kendra Q. | Premières impressions
Most times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.taundaleah m. | Expérience générale
Le client n'a pas laissé de commentaire.chris h. | Expérience générale
Front desk staff was very helpful and able to resolve my minor issues I experienced.Geovani B. | Premières impressions
Thank you, excellent customer serviceTHERESA S. | Premières impressions
Great staff, great manager!!! Good facilities, easy to check in!Mushegh M. | Premières impressions
The experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notifiedCLEANDER L. | Expérience générale
Mark was easy to work with and personable. Got us squared away really quickly.Ashlee L. | Premières impressions
Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversaBernice C. | Expérience générale
Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.Vernon M. | Expérience générale
Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.ROCQUEL B. | Expérience générale
Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.Sarah B. | Premières impressions
Very helpful and no difficultiesKareem W. | Expérience générale
Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenienceMary B. | Expérience générale
The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.cheikh m. | Expérience générale
I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.Nathalie R. | Expérience générale
Wasn't enough light in the storage couldn't see when it got dark.BELINDA S. | Expérience générale
No parking spacesLUCIA K. | Expérience générale
My whole experience from start to finish was the worst ever!!!!!!! Didn't have the info for drop off Didn't have any directions on how to return tow dolly Etcmelody j. | Premières impressions
Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.Sara V. | Expérience générale
I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.Karen C. | Expérience générale
Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn't cancel my contract, charged extra month.john f. | Expérience générale
Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them weGIBSON H. | Premières impressions
I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!Adam F. | Expérience générale
Smooth and easy. Friendly customer service.Evelyn B. | Premières impressions
I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.Tyler L. | Expérience générale
No complaints. Thanksrobert h. | Expérience générale
Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpfulMalena A. | Expérience générale
Will definitely use this facility again. 👍🏾Vernon S. | Expérience générale
The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my accostephanie b. | Expérience générale
Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50 % of unit floor was covered with droppings upon move-out. Staff wasn't helpful.Aleseia S. | Expérience générale
There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.Kathleen S. | Expérience générale
This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.tonya p. | Expérience générale
The staff was very friendly.DAVENE B. | Expérience générale
Outstanding staffs, very courteous and professional. Good Job!Joseph G. | Expérience générale
All good. Nice and clean and secure facilitySean M. | Premières impressions
Poor service>SAMPSON B. | Expérience générale
Made moving easierEllen D. | Expérience générale
Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).Joseph G. | Premières impressions
Excellent customer serviceKRISTIN C. | Expérience générale
The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.funda y. | Expérience générale
The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.Alonzo H. | Premières impressions
Nikita at the front desk was so amazingly helpful.Francesca V. | Premières impressions
great service from everyone on staff. WOW!bianca C. | Expérience générale
Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.CHRISTOPHER T. | Expérience générale
Was satisfied with my storage time at this facility.ARA J. | Expérience générale
Professional and caring loved my associate experience!!!!!!!!!!CLINTRECE S. | Premières impressions
My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everythingallison f. | Expérience générale
Capable Staff, Facilities maintained, Slow Elevator.PAUL L. | Expérience générale
AucunCecilia D. | Expérience générale
I had my UBox delivered from this location. No issues for me.Kyle B. | Expérience générale
Terrific staff and serviceArvind B. | Premières impressions
Terrific crew of people and nice and easy to work with.Arvind B. | Expérience générale
Thank you for a short storage option.Carol H. | Expérience générale
I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and moreIsmaelia D. | Expérience générale
The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.Keith R. | Expérience générale
The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderfulSamantha M. | Premières impressions
. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the carRamy S. | Premières impressions
Need new manager. need diversity in the staff. Communication and customer service need improvementFelicia G. | Expérience générale
Excellent customer service.KRISTIN C. | Premières impressions
The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us whJohn E. | Expérience générale
Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.Jane L. | Expérience générale
Great service and very professionalKevin J. | Premières impressions
This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.LENA G. | Expérience générale
I don't have no commentSheila M. | Expérience générale
Staff and management are wonderful!Jason S. | Expérience générale
My family really need the support. However the cost was greatJames J. | Expérience générale
The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!RITA G. | Expérience générale
The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!Tina J. | Expérience générale
Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.TYLER S. | Expérience générale
I had an overall good experience. It was very clean and I felt very safe during my visits.renetta s. | Expérience générale
ExcellentAlejandro G. | Premières impressions
The staff was friendly and helpful in selecting the right size storage unit for me.Christopher H. | Premières impressions
Very friendly and accommodating staff despite our miscalculation of how large of a storage room we neededcaitlin c. | Premières impressions
Easy to accessRachel D. | Expérience générale
I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!tom v. | Expérience générale
Great serviceraudel l. | Expérience générale
Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.RITA G. | Réservation
Good as always.annie p. | Réservation
The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!Grace E. | Réservation
The only reason I left Cubesmark was cheaper and more space.Darryl W. | Expérience générale
The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenientAnne C. | Expérience générale
all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.DWANE B. | Expérience générale
Staff was very friendly and prompt.January L. | Réservation
Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.heather p. | Réservation
There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.steven s. | Expérience générale
There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.ELISE P. | Expérience générale
Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.Victoria B. | Expérience générale
Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!Elizabeth D. | Réservation
The hours could be extended on the weekendsADRIAN W. | Expérience générale
Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.SANDRA G. | Expérience générale
Thanks for a great experience with you all looking forward to using it again if I have tomaurice r. | Expérience générale
Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.Elizabeth Z. | Expérience générale
Manage and staff excellent customer serviceLeona P. | Expérience générale
nonepeggy n. | Expérience générale
The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!PATRICK K k. | Expérience générale
Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.Cassandra B. | Expérience générale
Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.katelyn c. | Expérience générale
Best Uhaul I have ever been to!Vanessa W. | Expérience générale
Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.Rachel M. | Expérience générale
Your company is excellent that my first time using u haul storageLaura R. | Expérience générale
Everything you need! The cost is starting to creep upJOSE G. | Expérience générale
Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.Daniel B. | Expérience générale
The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.WILLIAM F. | Expérience générale
I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!Demaris A. | Expérience générale
I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.Jennifer P. | Expérience générale
Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". AbysmalRonald G. | Expérience générale
The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.nathaniel m. | Expérience générale
Hard to find a place to park and not very easy to navigate around. Staff not too helpful.James H. | Expérience générale
This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.WARREN D. | Expérience générale
OMG 😮 MICE dropping...sarita m. | Expérience générale
Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.john J. | Expérience générale
The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and dateNancy H. | Réservation
Good facilitygrover t. | Expérience générale
Merci.Ebony K. | Expérience générale
Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.frances h. | Expérience générale
Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.Jason M. | Expérience générale
Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.Darcha E. | Expérience générale
Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staffBentley H. | Expérience générale
No issues.Jordan M. | Expérience générale
My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!Aiyana B. | Expérience générale
taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auctionLeona P. | Expérience générale
PratiqueTimothy K. | Expérience générale
They tried charging me extra charges, I set up auto pay and it didn't take off which caused me to get a late fee, and they didn't even give me a notice or anything. People NEVER answer the phone line.danyell o. | Expérience générale
Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.Ashley S. | Expérience générale
The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.TANYA R. | Expérience générale
Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.alexis a. | Expérience générale
Personals were very unfriendly.Basilio G. | Expérience générale
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