Évaluations des clients U-Haul Moving & Storage at S Capitol St SW

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at S Capitol St SW

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Thomas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bernice C. le

Évaluation :

Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversa

Patrick N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven L. le

Évaluation :

The Washington DC location staff was exceptionally helpful and accommodating for container access and truck rental. The management and staff were friendly and respectful of my time and requests. I highly recommend this location.

Simone B. le

Évaluation :

Another poor experience at South Capitol Street U-haul. There Owner/Manager, Ms. Margaret Cole is the most unprofessional, disrespectful, and lack-luster component of the entire store. In more cases than not, she has been the absolute worst to deal with. I continue to patron, as it is convenient to my storage unit and dwelling. However, after my last reservation, I am very skeptical about keeping my upcoming reservations at this location. I reported my grievance to U-haul and have yet to hear back from the store supervisor and/or owner. They stated it would take three days, and it has been a week.

Vernon M. le

Évaluation :

Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.

Christian G. le

Évaluation :

Nothing! My experience was phenomenal

Arnold M. le

Évaluation :

Keep up the excellant work!

David T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ramonda J. le

Évaluation :

Check the brakes before renting.

Allison A. le

Évaluation :

The counter staff was unbelievably unhelpful, rude, and condescending. And I was the only one in the store so it’s not like he was busy. The truck was an older model, so I didn’t expect it to be pristine, but the staff person helping with that had to clean it out while we waited. (That man was kind, at least.) The day before, we rented a truck from the other Capitol Hill location, and the experience was fabulous: friendly, helpful staff and a pristine truck. We will never recommended this location to anyone - quite the opposite- we will warn them to not use this location unless the enjoy being treated like they are inconveniencing the “customer service” man. Unbelievable.

Margoux B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROCQUEL B. le

Évaluation :

Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.

joyce B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adran D. le

Évaluation :

Some of the staff members were helpful; however, two of the team members were exceptionally rude. Some basic customer service skills would go a long way at this location

Phillip L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stanley G. le

Évaluation :

Had trouble turning in truck online...

Kaneya B. le

Évaluation :

Le client n'a pas laissé de commentaire.

April M. le

Évaluation :

Le client n'a pas laissé de commentaire.

melvin G. le

Évaluation :

Fast service , all team very friendly and superfast. Hightly recomended

Leslie B. le

Évaluation :

The staff, Margaret was very friendly and professional. sometimes a friendly face, is all that's needed. Thanks

Marie E. le

Évaluation :

I was totally dissatisfied with the level of service I received! I waited entirely too long and I also was given the incorrect information about my gas return of the vehicle! My overall experience was horrible! My truck seat belt didn't work, while using the left turn signal my wiper blades were in motion, the driver mirror was sturdy so it was hard for me to see, there was tissue holding the mirror in place

Shrilinda B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rashod B. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHARRON C. le

Évaluation :

There was only one (1) clerk on a busy weekend, others (one was a manager) just walked around yelling information regarding a customers issue, instead of coming over to assist the customers issue (poor management service). Also, when I returned the truck, there was again the same one (1) clerk and a long long long line. I could not get the fast track app to process my return so I had to wait. I will try the express app should I have to use uhaul again.

Sarah B. le

Évaluation :

Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.

Carolyn A. le

Évaluation :

Lady was super slow, could not find manager. Took an hour to get a truck that was already reserved

robert P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luther M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Seth H. le

Évaluation :

Operation was disorganized - took longer than necessary at every step in the process.

Michael W. le

Évaluation :

The morning crew that provided a vehicle to me was great -- organized, quick, and efficient. The afternoon crew that was working when I returned the vehicle was the opposite. They couldn't be bothered to check-in the vehicle and seemed to have a lot of excuses about how each delay was someone else's fault.

Kareem W. le

Évaluation :

Very helpful and no difficulties

Keeli H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Crystal H. le

Évaluation :

Although the truck was clean the body damage to the truck was very visible. The alignment on the truck was way of causing the truck to shake as it was driven. The light on the dash board were out causing me to have to use a flash light to check the fuel gauge. The check oil light indicator was on the whole time I had it. Then I was charged more than what we discussed at the store.

Natalia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary B. le

Évaluation :

Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenience

Eugenia T. le

Évaluation :

All of the staff made sure my order was filled and helped me make sure my iPhone GPS was ready. Plus, I have one lower limb that is disabled. The garage staff found a plastic milk cart that was strong enough to make it so much easier to enter/exit the truck. I will return to this UHAUL again if I ever need this service.

Larry C. le

Évaluation :

Le client n'a pas laissé de commentaire.

cheikh m. le

Évaluation :

The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.

Nathalie R. le

Évaluation :

I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.

BELINDA S. le

Évaluation :

Wasn't enough light in the storage couldn't see when it got dark.

LUCIA K. le

Évaluation :

No parking spaces

melody j. le

Évaluation :

My whole experience from start to finish was the worst ever!!!!!!! Didn’t have the info for drop off Didn’t have any directions on how to return tow dolly Etc

Sara V. le

Évaluation :

Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.

Karen C. le

Évaluation :

I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.

john f. le

Évaluation :

Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn’t cancel my contract, charged extra month.

GIBSON H. le

Évaluation :

Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we

Adam F. le

Évaluation :

I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!

Evelyn B. le

Évaluation :

Smooth and easy. Friendly customer service.

Tyler L. le

Évaluation :

I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.

robert h. le

Évaluation :

No complaints. Thanks

Malena A. le

Évaluation :

Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful

Vernon S. le

Évaluation :

Will definitely use this facility again. 👍🏾

stephanie b. le

Évaluation :

The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco

Aleseia S. le

Évaluation :

Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50% of unit floor was covered with droppings upon move-out. Staff wasn't helpful.

Kathleen S. le

Évaluation :

There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.

tonya p. le

Évaluation :

This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.

DAVENE B. le

Évaluation :

The staff was very friendly.

Joseph G. le

Évaluation :

Outstanding staffs, very courteous and professional. Good Job!

Sean M. le

Évaluation :

All good. Nice and clean and secure facility

SAMPSON B. le

Évaluation :

Poor service>

Ellen D. le

Évaluation :

Made moving easier

Joseph G. le

Évaluation :

Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).

KRISTIN C. le

Évaluation :

Excellent customer service

funda y. le

Évaluation :

The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.

alonzo h. le

Évaluation :

The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Francesca V. le

Évaluation :

Nikita at the front desk was so amazingly helpful.

bianca C. le

Évaluation :

great service from everyone on staff. WOW!

CHRISTOPHER T. le

Évaluation :

Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.

ARA J. le

Évaluation :

Was satisfied with my storage time at this facility.

CLINTRECE S. le

Évaluation :

Professional and caring loved my associate experience!!!!!!!!!!

allison f. le

Évaluation :

My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything

PAUL L. le

Évaluation :

Capable Staff, Facilities maintained, Slow Elevator.

Cecilia D. le

Évaluation :

None

Kyle B. le

Évaluation :

I had my UBox delivered from this location. No issues for me.

Arvind B. le

Évaluation :

Terrific staff and service

Arvind B. le

Évaluation :

Terrific crew of people and nice and easy to work with.

Carol H. le

Évaluation :

Thank you for a short storage option.

Ismaelia D. le

Évaluation :

I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more

Keith R. le

Évaluation :

The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.

Samantha M. le

Évaluation :

The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful

Ramy S. le

Évaluation :

. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car

Felicia G. le

Évaluation :

Need new manager. need diversity in the staff. Communication and customer service need improvement

KRISTIN C. le

Évaluation :

Excellent customer service.

John E. le

Évaluation :

The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh

Jane L. le

Évaluation :

Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.

Kevin J. le

Évaluation :

Great service and very professional

LENA G. le

Évaluation :

This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.

Sheila M. le

Évaluation :

I don't have no comment

Jason S. le

Évaluation :

Staff and management are wonderful!

James J. le

Évaluation :

My family really need the support. However the cost was great

RITA G. le

Évaluation :

The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!

Tina J. le

Évaluation :

The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!

TYLER S. le

Évaluation :

Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.

renetta s. le

Évaluation :

I had an overall good experience. It was very clean and I felt very safe during my visits.

Alejandro G. le

Évaluation :

Excellent

Christopher H. le

Évaluation :

The staff was friendly and helpful in selecting the right size storage unit for me.

caitlin c. le

Évaluation :

Very friendly and accommodating staff despite our miscalculation of how large of a storage room we needed

Rachel D. le

Évaluation :

Easy to access

tom v. le

Évaluation :

I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!

raudel l. le

Évaluation :

Great service

RITA G. le

Évaluation :

Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.

annie p. le

Évaluation :

Good as always.

Grace E. le

Évaluation :

The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!

Darryl W. le

Évaluation :

The only reason I left Cubesmark was cheaper and more space.

Anne C. le

Évaluation :

The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient

DWANE B. le

Évaluation :

all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.

January L. le

Évaluation :

Staff was very friendly and prompt.

heather p. le

Évaluation :

Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

steven s. le

Évaluation :

There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.

ELISE P. le

Évaluation :

There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.

Victoria B. le

Évaluation :

Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.

Elizabeth D. le

Évaluation :

Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!

ADRIAN W. le

Évaluation :

The hours could be extended on the weekends

SANDRA G. le

Évaluation :

Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.

maurice r. le

Évaluation :

Thanks for a great experience with you all looking forward to using it again if I have to

Elizabeth Z. le

Évaluation :

Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.

Leona P. le

Évaluation :

Manage and staff excellent customer service

peggy n. le

Évaluation :

none

PATRICK K k. le

Évaluation :

The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!

Cassandra B. le

Évaluation :

Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.

katelyn c. le

Évaluation :

Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.

Vanessa W. le

Évaluation :

Best Uhaul I have ever been to!

Rachel M. le

Évaluation :

Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.

Laura R. le

Évaluation :

Your company is excellent that my first time using u haul storage

JOSE G. le

Évaluation :

Everything you need! The cost is starting to creep up

Daniel B. le

Évaluation :

Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.

WILLIAM F. le

Évaluation :

The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.

Demaris A. le

Évaluation :

I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!

Jennifer P. le

Évaluation :

I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.

Ronald G. le

Évaluation :

Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal

nathaniel m. le

Évaluation :

The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.

James H. le

Évaluation :

Hard to find a place to park and not very easy to navigate around. Staff not too helpful.

WARREN D. le

Évaluation :

This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.

sarita m. le

Évaluation :

OMG 😮 MICE dropping...

john J. le

Évaluation :

Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.

Nancy H. le

Évaluation :

The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date

grover t. le

Évaluation :

Good facility

Ebony K. le

Évaluation :

Thank you!

frances h. le

Évaluation :

Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.

Jason M. le

Évaluation :

Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.

Darcha E. le

Évaluation :

Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.

Bentley H. le

Évaluation :

Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff

Jordan M. le

Évaluation :

No issues.

Aiyana B. le

Évaluation :

My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!

Leona P. le

Évaluation :

taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction

Timothy K. le

Évaluation :

Convenient

danyell o. le

Évaluation :

They tried charging me extra charges, I set up auto pay and it didn’t take off which caused me to get a late fee, and they didn’t even give me a notice or anything. People NEVER answer the phone line.

Ashley S. le

Évaluation :

Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.

TANYA R. le

Évaluation :

The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.

alexis a. le

Évaluation :

Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.

Basilio G. le

Évaluation :

Personals were very unfriendly.