Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

8 510 évaluations

1501 S Capitol St SW   Washington, DC 20003
(@ P St)

(202) 554-2640

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(202) 554-2640

1501 S Capitol St SW
Washington, DC 20003
(@ P St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The staff was friendly and helpful but there should have been someone at the entrance to the storage facility to help us figure out how the access worked. Several of us were at the entrance trying to figure out how to gain access and there was no one to help us.

VALERIE C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
2

I had reserved a cargo van, however, they did not have a van available for me at time of pickup. I had to wait for them to figure out what vehicle they could rent to me. Their computers also went down several times during the process increasing the wait time.

Carl Ryan T. 
Évaluation :
1

No one at this location knows what they are doing. Horrible customer service.

Candace S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Customer Service. The customer service needs improving. There is a lack of professionalism. Lots of profanity and making guests wait.

TEDDY D. 
Évaluation :
5

The online reservation with the 24/7 access had many glitches. But the on-site team was very helpful

Reid S. 
Évaluation :
3

Once given your vehicle it was hard getting out of the space when vehicle is around you, and having to move another vehicle to get out of the space.

Veeta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
3

You shipped it to the WRONG CITY! You shipped it over 150 Miles away from Austin Texas. In the notes it even says I am moving to Austin but you shipped in to Dallas. I cannot explain how frustrating this has been. For the past four days I have been trying to fix this without being told it would cost me $800 to ship it to Austin. I cannot even come pick it up and trailer it myself because it is more than 50 miles away from Austin and I cannot trailer more than 50 miles. I have been paying for an apartment I cannot move into. Finally yesterday I was told I would get a call back from someone in management and I never received one. I tried to be nice but I am progressively so frustrated. This has been a terrible experience and is so unprofessional.

Sheamus R. 
Évaluation :
2

There was so much mismanagement and miscommunication and Ubox access. We almost couldn't move on time. This process is way too expensive to be this horrible and inaccessible. I would rather sell all of my things and start over before ever paying for a Ubox again. Really really horrible

Hannah W. 
Évaluation :
4

Busy location. I parked in the drive through area and someone said just leave it and I'll get a receipt. No inspection or anything. I did get a receipt a few minutes later, but had there been a dispute I would have liked to handle it there.

Mark P. 
Évaluation :
2

I would like to leave a very very very special thanks employee Amber. Friendly, well-disposed, resolute, well with life. Congratulations Amber!!!! On the other hand, I can't say the same about two employees who attended us (I don't remember the names, I can only say that they are men). They even lack the will to speak. No willingness help the customer. They seen to live in suffering at work. Regarding my reservation, I had problems when picking up the vehicle. The app didn't work, it had some error. We showed it to one these male employees, which didn't solve anything. He told us to call the switchboard (Wow, NO! We ara at the store! What do you mean to call the switchboard???) We tried to call, waited for more than 15 min and were not answered. We went back to the store and Amber helped us, solved everything in 1 minute. After more than 1 hour with problems, we were finally able to go to work. During the lease, I thought about extending the lease, but the app doesn't give us that option, which is a bad thing. We need to call the center. When returning, I had problems again. The app didn't work. We went to the store and another male employee treated us very badly. Didn't tell you to leave the key in the truck. Terrible attendance. Thank God we found Amber. All resolved in 30 seconds.

Jean C. 
Évaluation :
5

Your staff are always courteous.

Kenneth L. 
Évaluation :
3

The windshield itself was very dirty and dangerous to drive when the sun was on the windshield. There was no washer fluid in the truck to clean the windshield.. The woman that checked me in was very helpful . Merci

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene D. 
Évaluation :
5

The wait time to talk to someone in the store is sometimes very long. I think there needs to be more staff inside.

Margaret K.  |  Expérience générale 
Évaluation :
5

my first time dropping off after hours so the phone checkout was something new, but i figured it out.

Kathy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denita H. 
Évaluation :
1

Booked a truck for 7 called a few minutes after 7 to tell them i was running late. They told me they canceled my truck, even though it was still within the hour because I was not there exactly at 7. However they told me they will try to get me a new a truck. But they couldn't so I had to find a u haul 30 minutes further away that had a truck only to get a call when I'm 5 minutes away that my truck is not available so I will have to go to a even further location. Ended wasting time, and having to pay extra in mileage. This is the worst experience I have ever had at a uhual, and feel that I was scammed into having to go to a further location to be charged extra in mileage.

Ian W. 
Évaluation :
1

We were returning the truck after around 10pm on Friday night. The entrance to the building was blocked. There was no way to find return location. No staff on site. Drop off box location not marked anywhere in the parking area. Very stressful return experience.

Tariq M. 
Évaluation :
1

Carrier did not pick up my box at origin. Delayed arrival. S Capitol did not honor box access reservation. Delayed move. Terrible experience and without significant incentive would not use again or recommend.

Drew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFNEY J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Moronfolu A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Expérience générale 
Évaluation :
1

Worst customer service. Called and was on hold for 15 minute's. They forgot about me. Dropped off the truck and was told to checkout at the counter. Only one person working desk. Waited ten minutes before interrupting her to be told I didn't have to do anything. Guy in the break room not concerned there was a line. So slow. It was my third time renting from here. Been slow every time

Luke S. 
Évaluation :
3

Most people who rent moving vehicles drive to the location. This location had no parking for customers. In fact I was informed that if I parked on the premises I would be towed. Therefore I had to park in two-hour parking on the street for a 4 hour project. And by doing so risk getting a $100 ticket. I chose to use the phone check in and there was no Email notification to do so. I finally figured out that I had to log in to perform this process. Furthermore, I was not made aware that a reference person had to be contacted in order to finally get approval. This was difficult because people don't like to answer calls from numbers they don't recognize. Finally, if you offer phone check in then the customer should not have to go to the counter to get the keys for the vehicle. What's the purpose of giving some the option of self check in but then requiring them to seek out a representative to obtain the key. This caused me precious time when I could have just went to the counter and checked in there. P.S. You do know that your advertised price for rental is grossly misleading. The mileage cost was more the the rental cost.

Tyrone L. 
Évaluation :
3

My truck was stuck in between to trucks. In addition, I did not receive my dolly I paid for, which made my moving longer than intended and I did not feel all my needs where effectively and professionally accommodated by staff.

unique J. 
Évaluation :
5

Awesome customer service!

Amanda R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Syed H. 
Évaluation :
4

This truck was clean but there were 2 issues with the truck--which didn't really affect my move substantially. Otherwise the truck was great. 1) the windshield was not cleaned before my trip, it was a mess, and during the trip the washer fluid ran out. It had clearly not been filled before my run. 2) there was a vibration in the truck that was more pronounced when I was running fully loaded between 55 and 60 mph. My hunch was that the front tires need to be spin balanced. The truck vibrated most when it was empty. For example, coming out of DC, it vibrated a lot. Also, I asked for directions out of DC to VA, the representative couldn't help me at all. Otherwise, she was very polite, efficient and knowledgeable. Her service for the most part was excellent..

Doug H. 
Évaluation :
5

Everything was great and everyone who worked there was helpful!

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IESHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto C. 
Évaluation :
4

Milage and gasoline levels not recorded properly but were taken care of by George (?) who was excellent.

Joseph W. 
Évaluation :
1

SCAM. CHARGED ME $104 for 15 GL gas for 50 mile trip. Do the math that's 3mpg. I filled up the tank right before I returned my van, a Chevy work van small size, I bought 7 gallons of gas for my trip and brought it right back to uhaul. They straight up scammed me. Also the employee was missing a shoe and walking outside with one sock on

Henry K. 
Évaluation :
5

Continue to offer this service at an affordable price. The communication about the process was also wonderful.

Whitney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letetia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lakia r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB H. 
Évaluation :
3

When I checked in it was like I had not checked in and provided all the information when I made the reservation. Asking for an emergency contact at that point and expecting to verify that person doesn't make sense (I can't control when someone answers, etc). The other issue or recommendation - I believe UHaul should inform or recommend how to address tolls (Uhaul probably do somewhere in the fine writing - not acceptable to me). I believe the representative should note that at time of check in and note it somewhere when you reserve the truck.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark J. 
Évaluation :
5

I was concerned because the location on busy street in Washington. Everything went very well. I visited a couple of times before my moving date to pick up boxes. Everyone was extremely helpful and courteous--very customer focused. Smooth check out when I picked up the truck.

Mary R. 
Évaluation :
2

They need to do their job and check all vehicles before calling the customer and accusing them of not returning them.

PATRICIA M. 
Évaluation :
4

Rudy did a amazing job she took very good care of me and my issues at the uhaul she was very professional and very helpful excellent employee thank you again Rudy !!

RAYMOND C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

I've always rented from y'all at that location and it's always been excellent I tell if my people to go there good service good vehicles improve free gas and be nice I know that's not going to happen but I'm still going to use y'all because it's good service

Ellery Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine T. 
Évaluation :
5

Excellent customer service!

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devon B. 
Évaluation :
3

Difficult location just geographically and with traffic. Not ideal for returning large trucks. Only one side of the building to enter on and exit from on the same side so it's not set up well for traffic or flow.

Meghan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
2

Way overcharged for fuel, Billed for 5 gallons of gas for a 20 mile trip, then added a service fee. Complete highway robbery.

Harry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
2

I was told the van had 1/16 tank of gas. When i started the van, that was true. Within 2 minutes after running, it showed less than 1/32. Half the needle was on the red empty marker. I almost ran out of gas before i could get to a gas station. That was poor service to do that to me. Someone should have run out and filled the tank immediately when it came in that way.

John M. 
Évaluation :
3

I like the Uhaul overall, but the young lady that offered me services seemed like she did not want to be at work. Uhaul has changed a lot of things with renting a vehicle. She did not explain the changes like we had to inspect the vehicle alone. Upon return, I took the vehicle back, and the young man asked me to back in the vehicle. He eventually told me that he would take care of it but thats his job. Merci.

Monte G. 
Évaluation :
5

fantastic experience excellent service so easy and accommodating have already recommended to friends!

Emma S. 
Évaluation :
5

The service was great and your workings were also great help to me and yes i would use you again and recommend my family and friends too you.

Brenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taija H. 
Évaluation :
4

More employees needed

WILLIAM D. 
Évaluation :
4

George was excellent on Sunday, 5/22/2022. The line was long. He was taking care of everybody using two checkouts. At one time, I had two problems he fixed all of the issues. He is an excellent asset to U-Haul. I appreciate his willingness to help, especially at a time like this for me.

Christine C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

The mobile app made no sense to use. took too long. it would have been faster to wait in line, which I had to do anyway. Also the first van I got was unusable and I had to be given a second van, which took 30 minutes. When I returned the van the sign told me to wait till a representative came to meet me in the garage. I waited for 20 minutes and finally went inside to find a representative alone on his phone and he told me I could just leaves the keys in the van and go, which was not posted anywhere.

Owen C. 
Évaluation :
4

I forgot my sunglasses in the truck. How do I retrieve them?

Stewart H. 
Évaluation :
5

Upgrade your vehicles if it's possible. But, I know those older trucks are very reliable.

Christine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMA B. 
Évaluation :
5

So happy with my service.

KRISTINA P. 
Évaluation :
3

Prix

Ramieka D. 
Évaluation :
3

My truck was near the end of its lifespan. It had lots of cheap fixes, like tape holding the windshield on & foam sealant bubbles

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen M. 
Évaluation :
1

Commuted that I' fill the tank to 1/4 fill they would pay Reimburse me for $14. Didn't comply

Brad F. 
Évaluation :
4

The van wasn't as clean as it could've been but the customer service was great

Vickie B. 
Évaluation :
2

Zero customer service assistance at pickup. All functions have been shifted to the customer.

ZACHARY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
5

Check engine light was on and it was only a 1/4 of a tank of fuel in the truck. The service team is GREAT!!!!!!!

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
3

Make sure you don't have to go find your rental in the rain

Eleon B. 
Évaluation :
4

I never spoke to anyone there but I was assured that all is well Thank you 🙏😊

Gwendolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey H. 
Évaluation :
5

Mr George was very helpfull & courteous In my pickup and return of the vechile. Thanks again for having such wonderful staff at this location. MS. Olakunle

Olayemi O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal K. 
Évaluation :
5

I just want to send a huge thank you to Mr. George who was helping out from another location. I had an issue with my company credit card and he was patient with me and remained professional at all times. He also made sure all of my needs were satisfied and that I was good to go! People like him is the reason why I am so loyal to U-Haul!

ASHTON M. 
Évaluation :
4

Be more clear about how to use the key to turn on the ignition. I was not aware that you shouldn't push the key all the way in to turn it forward.

Mitchell B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH Y. 
Évaluation :
3

I was over charged $20. I return the vehicle on time but was charged an additional day. I need a refund.

Katrina G. 
Évaluation :
5

Stop making people change their location

kiosha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghadeer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
1

Reserved a truck at NE location less than a mile away from where I'm moving. On the day of my pickup, less than a hour before my rental, they changed the location 20 minutes away from me. I asked if the mileage could be adjusted or if there was a closer pick up as this location wasn't accessible to me. Amber Hicks was rude and wouldn't help or look into anything at all. I'm not anticipating chik fil a service, but I also wasn't expecting them to try to make it harder for me. I was told I could wait another hour or so to see if the location had the truck. . Even though that was the reason I was there. She then preceded to tell me it's just 2$ a mile extra and I shouldn't be worried about it. After all of this, the truck barely turned over, the power steering was way off and smelled like it had never been cleaned before.

Whitley H. 
Évaluation :
4

Make parking available to your customers..On street parking is difficult and requires a permit..one most of your customers will not have especially someone like me who came 4 hours away..Makes the experience a tad negative, but everything else was Perfect!

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea J. 
Évaluation :
2

I am pretty unhappy because I ended up paying $64 in fuel costs for a total of 13 miles traveled. I was anticipating using about 2 gallons of gas, so was expecting a fuel charge of $12 or so. But the fuel charge was $34 which is suspiciously low mpg (2 mpg for a 15 ft truck). I was also unaware of an extra $30 fee for the tank being below 1/4. It was at 1/4 when I got it, so I feel like I was set up for that. I feel I should have been specifically warned about that fee. I complained in person at the location and was told a manager would call me later that day. But I have not received that phone call. I marked that I would not recommend this location to get your attention. I would probably recommend it, but would be certain to warn them about the fuel charge rip off so that they would be sure to get gas themselves.

Somerville P. 
Évaluation :
5

Merci.

Shiri Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C. 
Évaluation :
5

This was the best customer service and knowledgeable staff members. I can tell they work as a team. I was truly pleased.

Chantel B. 
Évaluation :
2

The young lady that checked me in wasn't personable & was extremely short & dismissive with her answers. Thankfully, this will be my last time using this location.

Audrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fischer N. 
Évaluation :
3

I booked my truck online and opted for the online check-in. However, when I tried to do so, no matter what i tried it would not let me. I thought that since I had ALREADY entered all the relevant information online, I would not need to do this all over again with customer service on-site. This whole process with cust service took over 30 minutes when I was already in a rush. I guess I should just expect to spend this amount of time no matter what while using UHaul. Staff at the S Capitol St SW location were very helpful and understanding.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVON R.  |  Premières impressions 
Évaluation :
5

Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.

Dawn B.  |  Expérience générale 
Évaluation :
4

Well kept facility,clean and orderly

Johnny H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATOYA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
4

The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.

Adrienne B.  |  Premières impressions 
Évaluation :
3

What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.

Debra S.  |  Expérience générale 
Évaluation :
4

I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn't as smooth as it could have been.

BRUCE B.  |  Premières impressions 
Évaluation :
5

All around good service!

CHARLES D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNC C.  |  Expérience générale 
Évaluation :
1

The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.

Janae C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
2

When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.

Alice V.  |  Expérience générale 
Évaluation :
4

The only glitch was the elevator was acting erratic and kept getting stuck.

Elizabeth C.  |  Online Move In 
Évaluation :
5

Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Je la recommande fortement.

KEIRROYALE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne T.  |  Expérience générale 
Évaluation :
2

This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.

LATANYA B.  |  Expérience générale 
Évaluation :
2

There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.

JUSTIN C.  |  Expérience générale 
Évaluation :
2

The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.

Henry Dirk M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
5

Excellent ! Jenai was great kind and friendly and attentive to my storage needs!

EDUARDO M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna S.  |  Premières impressions 
Évaluation :
5

Thank you all for all of your help!

DeVona B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madrine p.  |  Expérience générale 
Évaluation :
5

Great people, service, location, and hours.

Lionel F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derwin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gregory m.  |  Expérience générale 
Évaluation :
5

Sometimes the elevator doors were a little hard to open but other than that everything was great!

NAKIAMARIE L.  |  Expérience générale 
Évaluation :
4

Solid, clean space. Some mice problems, but that's to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you're not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.

MINDY S.  |  Expérience générale 
Évaluation :
5

#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..

MARIAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trelesa N.  |  Expérience générale 
Évaluation :
3

There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.

Kirstin R.  |  Expérience générale 
Évaluation :
5

You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!

Sheryell J.  |  Premières impressions 
Évaluation :
5

No money back,I don't care for!

Robyn J.  |  Expérience générale 
Évaluation :
5

Happy Holidays

Eric A.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHELTON Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P.  |  Expérience générale 
Évaluation :
5

After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.

Michael W.  |  Expérience générale 
Évaluation :
4

Instructions on accessing the storage area were vague "here's a plan, this is your unit, that way". I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.

Carlos P.  |  Premières impressions 
Évaluation :
5

I had a great experience with U-Haul And great customer service. Merci.

martha h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Expérience générale 
Évaluation :
1

I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing there

Tara J.  |  Expérience générale 
Évaluation :
5

All staff was super friendly and helpful!

Jamie L.  |  Premières impressions 
Évaluation :
5

The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I'm thankful that he was so helpful.

Derrick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald k.  |  Expérience générale 
Évaluation :
5

Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 浪

Nikki L.  |  Expérience générale 
Évaluation :
4

Glass windows to view outside instead of brick walls Makes it feel safe.

Carol S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakita S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley S.  |  Expérience générale 
Évaluation :
5

Thank you guys for being kind, patient, considerate and customer friendly!

Rosalyn C.  |  Expérience générale 
Évaluation :
5

My experience was good. The items I had stored there I no longer need to store.

shirley h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter G.  |  Expérience générale 
Évaluation :
5

Since 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good Job

Earl J.  |  Premières impressions 
Évaluation :
5

Great workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.

Evangela E.  |  Premières impressions 
Évaluation :
5

Great Service

corey g.  |  Expérience générale 
Évaluation :
5

Well informed and pleasant staff.

Patric P.  |  Premières impressions 
Évaluation :
3

When I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.

Lisa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful!

REBECCA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manaal I.  |  Expérience générale 
Évaluation :
3

Rodents were a huge problem. The staff were either really nice or incredibly rude. I didn't like the fact that I had to pay extra to have access in the evening.

JULIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER T.  |  Premières impressions 
Évaluation :
5

Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSON

RODERICK J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B.  |  Expérience générale 
Évaluation :
5

First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.

Brad R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne t.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful

Wendell D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bearlyn A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaVon W.  |  Expérience générale 
Évaluation :
4

Get rid of the mice poop.

ZIMAM S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M.  |  Expérience générale 
Évaluation :
4

The elevators were annoying to use. Long wait and climate control could be better. Extremely warm.

SHANNELLE P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chataye W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTLE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya W.  |  Expérience générale 
Évaluation :
5

Thank you for allowing allowing my property to stay there and taking care of it appreciate it very much

Geraldine W.  |  Expérience générale 
Évaluation :
5

Great prices and prices to rent. Thank you!!!

Joseph F.  |  Expérience générale 
Évaluation :
4

Overall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.

Luis T.  |  Expérience générale 
Évaluation :
4

Confirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.

Gwendolyn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G.  |  Expérience générale 
Évaluation :
5

Rudy was great & very helpful as well as fun to work with.

WILLIAM N.  |  Premières impressions 
Évaluation :
2

Reserved unit two months in advance and when I got there, there were no units for me readily available. Disappointed in this business model. If people reserve units, they should be guaranteed units.

Tessa O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas g.  |  Expérience générale 
Évaluation :
1

Worst experience, never experience something like this. Emit the manager is a nasty person. Who told me that when a storm hit and we were late getting back to pick up, hearing a manager at South capitol street location said we work through. I ask him have you not ever had something happen to you and his reply was nasty repsonse. We work though it. Should not be a manager.

Ty C.  |  Expérience générale 
Évaluation :
5

This location sets the standard . Other locations should take note :))

Gralin B.  |  Expérience générale 
Évaluation :
4

I cannot remember the name of the woman who helped me (black woman with braids and red highlights, said she was the manager of the storage part of the experience, i think her name was four letters long), but she was awesome. super friendly, helpful, fast and was able to remember me when I came back later in the day to take care of an issue. she was also helping out all the junior staff around her like a boss. Give that girl a raise! only reason not five stars is because i did have to wait in line for longer than I would have liked.

Devin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI D.  |  Premières impressions 
Évaluation :
5

I thought it was great. Very helpful.

thomas d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya W.  |  Premières impressions 
Évaluation :
5

Everyone one who help me was very polite and made sure I got everything I needed..

BRITTNEY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryam W.  |  Premières impressions 
Évaluation :
1

the manager was beyond rude ! all the workers were beyond ghetto i'd i can give negative stars ! I will ! 藍

KAYLA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHleen H.  |  Expérience générale 
Évaluation :
1

Cheated me outta extra month of storage which I NEVER RECEIVED 👎

Ofili A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENDIA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan W.  |  Expérience générale 
Évaluation :
4

Everyone was quick to help me and i appreciated that

Harold C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwan E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, helpful and very knowledgeable. Thank you for a wonderful experience

JULIE V.  |  Expérience générale 
Évaluation :
5

The workers inside were completely amazing an helpful The lady with the red hair amazing smile made the process so easy my very first storage an uhaul rental ever

Christopher J.  |  Premières impressions 
Évaluation :
3

They said they didnt have a unit available for my reservation and it took over 45 minutes to sort it out, they ended up giving me a larger unit.

Edward H.  |  Premières impressions 
Évaluation :