Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

8 068 reviews

1501 S Capitol St SW   Washington, DC 20003
(@ P St)

(202) 554-2640

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(202) 554-2640

1501 S Capitol St SW
Washington, DC 20003
(@ P St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Amine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
4

I was disappointed that most of the equipment I reserved online was not available when I came to pick up the truck but thankfully my building had two large flatbed dollies that we used so everything worked out. Roanita and the other staff were extremely kind and helpful which is always appreciated especially for something as stressful as moving day. My only critique would be if additional equipment is reserved online with the truck, those items should be put aside and put on the truck that was reserved for that customer.

Julia B. 
Évaluation :
3

Make the directions more clear when doing the mobile pick up/drop off. Associate I spoke with gave me different directions than what the website told me.

CAROLINE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER T.  |  Premières impressions 
Évaluation :
3

Truck is as completely banged up. Process to get it was arduous. I returned a day earlier and was still charged for 2 days.

Vera G. 
Évaluation :
5

Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSON

RODERICK J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie K. 
Évaluation :
5

First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.

Brad R.  |  Premières impressions 
Évaluation :
5

Thanks

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRANSON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Customer Service was excellent. Don't stop doing what you're doing! THANK YOU !!!

PHILLIP J. 
Évaluation :
5

Staff very friendly and helpful

Wendell D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLO D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATASHABRAKEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
4

They are ok could be better when a customer tell the service desk that they don't know there drop off until they get to there destination thats what they mean don't put anything down.

RITA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

I was behind in picking up my U-Haul rental by an hour 30 minutes, and the staff still worked with me to pick up the first rental available outside of the already reserved vehicles. The staff went above and beyond. Each of them deserve a round of applause and pay increase because it's difficult to keep great people like this in place without paying them properly. Roannita was one of the three most helpful with making sure I had a rental. I didn't get the names of the other two, but I wouldn't be moved without their assistance.

TARIQ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bearlyn A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DE'LONN H. 
Évaluation :
5

You're doing a fantastic job; and, I can't think of anything more at the moment. Ms Lynda

LYNDA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaVon W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMUEL W. 
Évaluation :
4

Get rid of the mice poop.

ZIMAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

The oil level was significantly lower than what is promised. The attitude by the front desk is not too good.

Lifan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

This was my first time using U-Haul service, everyone was so helpful!! Things I wasn't familiar with or didn't understand they walked me through it and they were so patient with me. I am so grateful, thank you U-HAUL

LEAUNTEEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TITO O. 
Évaluation :
5

The staff was very helpful and kind. Well knowledgeable of the things I asked about. Thank you all for making this experience great and easy.

TERRY P. 
Évaluation :
4

The oil was less than half full. That's not good for the truck and Instagram for the customer if he changes tobone way. There was no maintenance people to put in an extra couple quarts of oil, and nobody was willing to let me buy the oil and reimburse me. I also put in a little bit too much gas, and nobody credited me if I had been an eighth of a tank short I bet you would've credited me Overall I was very pleased with the experience and the after hours app. I was also pleased with the after hours

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

I'd like to say you have a great team at this location. Very people oriented courteous polite & full of team spirit. Thankyou

Donald N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M.  |  Expérience générale 
Évaluation :
4

The elevators were annoying to use. Long wait and climate control could be better. Extremely warm.

SHANNELLE P.  |  Expérience générale 
Évaluation :
4

Honestly, the price bait and switch is tiring. The rental amount is never what you advertise on your trucks, unless one wants to rent it and not drive it off the lot.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
4

The truck i rented had no a/c and less than a 1/3 tank of gas. I had to get gas before i moved anything. Thank God it was not a 105 degree day and the move was not very far, but still it was very miserable loading and unloading without air conditioning to cool down in between. Hopefully it won't happen again. April Bullock

APRIL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G. 
Évaluation :
5

The staff and service was exceptional!!

AMIRABDULLAH M. 
Évaluation :
5

Staff was very helpful and accommodating

MICHAEL M. 
Évaluation :
3

The truck was rather sticky inside and had damage on all four sides. I'm concerned because the website stopped working when I tried to document this. The staff simply said "that happens sometimes so just document it yourself." It also took us over an hour to do the self-pickup because the staff was busy helping other customers who were trying to book a truck.

DEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia J. 
Évaluation :
4

I paid almost 100 $to move mattresses. I think it's overpriced but the facility I used was professional and efficient.

Sierra H. 
Évaluation :
2

Have the reservation trucks ready, staff the office more fully, explain how to get to the location on game days

ANGELINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHAN D. 
Évaluation :
1

TERRIBLE experience. Canceled mid-move because they brought the wrong number of pods (one less than reserved) and the movers damaged our furniture. They also refused to wear masks during the pandemic even though I am 7 months pregnant, at risk, and we were in DC - an area that requires masking.

Maura P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chataye W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORDAN L. 
Évaluation :
5

The brakes on the truck need to be inspected.

Vestal T. 
Évaluation :
5

I am appreciative of both representatives I spoke with. Although, my morning had a rough start both reps were able to give me guidance and reassure me about the process over the phone. Merci.

Sherod-Malik D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanachart C. 
Évaluation :
5

Went above and beyond to help us

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTLE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya W.  |  Expérience générale 
Évaluation :
5

Thank you for allowing allowing my property to stay there and taking care of it appreciate it very much

Geraldine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYALEXANDER G. 
Évaluation :
5

Great prices and prices to rent. Thank you!!!

Joseph F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AIDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
4

The dolly wheel was broken upon first getting into the vehicle. The previous renter also left the gas on empty. Luckily I found a gas station in time but it was nerve-racking having to find a gas station that was open at 645am.

Braeden K. 
Évaluation :
4

Overall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.

Luis T.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLOS CATALINO R. 
Évaluation :
5

Excellent staff. Very professional

Jaan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tzu-Chien L. 
Évaluation :
3

The people who helped me were great but it took almost 1,5 hours to pick up my truck and trailer due to errors in dispatching and billing

SARAHADELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADA YAHYA A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chanon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIEDAHMONIQUE S. 
Évaluation :
5

THE REP AT THE DESK SMILED, TOOK TIME TO GIVE ME SUGGETIONS AND WAS OVER ALL A 10 STAR IN MY BOOK. I WOULD RECOMMEND MANAGEMENT FOR HER.

TANGELA M. 
Évaluation :
4

Confirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.

Gwendolyn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRAAURORA W. 
Évaluation :
5

Staff were helpful and courteous

Hamid K. 
Évaluation :
4

I would recommend for the service but the cleanness I have the vehicle zero I felt like the vehicle was trapped with Covid. The truck was filthy it hasn't been cleaned in months if not years the dashboard was disgusting the inside of the vehicle smelled Other than the field of the vehicle the transaction was easy and smooth

Shawanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G.  |  Expérience générale 
Évaluation :
5

Everybody did a great job helping me get through this rental experience. I had a lot of personal challenges, and they were able to accommodate all the changes are needed. I really appreciate the great service I received from all media and all personnel. Merci

NIQ B. 
Évaluation :
2

The facility is understaffed and the garage is too small. Often trying to drop off or pickup a truck is extremely tedious even when not busy as you are blocked in by another Uhaul. Also, the website to check-in/verify that the gas tank and condition of the truck is up to par is faulty. Tried submitting the form 3 different times at the Uhaul facility and it wouldn't let me.

FLORENCE A. 
Évaluation :
4

Mobile pick up was confusing and inefficient. It took about 30 mins to pick up the car.

Eileen H. 
Évaluation :
3

The person at the desk when we picked up the truck was very rude. The truck was clean and in good shape and the person in the garage when we dropped off was kind. Need help with the desk staff!

Shawn R. 
Évaluation :
5

All good.

IRA A. 
Évaluation :
5

Parking is very tight at this location

KENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARROLL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjay B P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
4

Provide information about the return process. I still have not received a final receipt for my rental. I was overcharged and now I have to backtrack to prove it.

CLEVELAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

Rudy was great & very helpful as well as fun to work with.

WILLIAM N.  |  Premières impressions 
Évaluation :
3

While making my reservation I chose a location to drop off the truck and received the information for the drop off location upon arriving at that location we were told that we couldn't drop the truck off there and would have to drive 18 miles out of our way to return it. it was ridiculous

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

Reserved unit two months in advance and when I got there, there were no units for me readily available. Disappointed in this business model. If people reserve units, they should be guaranteed units.

Tessa O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
1

Worst experience, never experience something like this. Emit the manager is a nasty person. Who told me that when a storm hit and we were late getting back to pick up, hearing a manager at South capitol street location said we work through. I ask him have you not ever had something happen to you and his reply was nasty repsonse. We work though it. Should not be a manager.

Ty C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan W. 
Évaluation :
5

It would have been better if someone walked out with me to find the van Also l would like to shout out the gentleman who completed my form upon returning the van His coworker asked me to leave the keys in the van in which he could tell l was not comfortable with! So he intervened and took the keys from me.. SHOUT OUT TO HIM!!!

SIMONE F. 
Évaluation :
5

This location sets the standard . Other locations should take note :))

Gralin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
4

I really appreciate Jenal customer service ...she really makes you feel welcome from checkout to check in.

VINCENT H. 
Évaluation :
3

We made reservations through Uhaul.com to have the truck from 8 AM for 10 hours. We arrived at the location at 8 AM only to be told "you can have the truck for only 4 hours." We showed the reservation shows we can have it for 10 hours, but were told "no, this location doesn't do that. Have it back no later than noon." My husband was able to talk to someone to get a couple of extra hours on the truck, but it was not what we reserved nor what we paid for. I am very unhappy with our experience and will not rent here in the future.It makes no sense to have a confirmed reservation from Uhaul only to be told it doesn't matter, it means nothing.

RAYMOND H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
1

Unable to self check in truck. Very inconvenient

DANYELLE M. 
Évaluation :
1

1st off when you went to the front desk the worker or employee who was working there looked like she hated her job and and was not paying attention to me at all and then she charged me for a full day of rental on truck for 4 hours only along with the mileage and when I called them for extension they threatened me to charge me for 2 days rent for the truck a very horrible experience I'm never gonna use UHAUL again

ELEONORAMACOROL B. 
Évaluation :
2

Everyone had different answers for me when I called to inquire about setting up pick up and delivery options. I was told I could not book movers to deliver my pod until it had reached my destination. By then all the movers in the area were booked so I had to scramble to find help. I was told I would have someone call me the day before set delivery to confirm a time. I was never called. Any time I tried calling I was on hold for over 30 minutes. Your logistics and tracking are terrible, as is your customer service. I will not be recommending u-haul/u-box to anyone I know. I also keep getting several separate charges with no indication as to what they are for.

MEGNA K. 
Évaluation :
2

The sales associate who helped us was incredibly rude and unprofessional. He also assigned us the wrong reservation twice.

Maxwell S. 
Évaluation :
5

Doesn't have a backup camera, can't see anything right behind me, very dangerous. 15' Ford Truck.

Zhendong J. 
Évaluation :
4

I cannot remember the name of the woman who helped me (black woman with braids and red highlights, said she was the manager of the storage part of the experience, i think her name was four letters long), but she was awesome. super friendly, helpful, fast and was able to remember me when I came back later in the day to take care of an issue. she was also helping out all the junior staff around her like a boss. Give that girl a raise! only reason not five stars is because i did have to wait in line for longer than I would have liked.

Devin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI D.  |  Premières impressions 
Évaluation :
5

This was an excellent move, from the guy at the desk being so kind to noticevmy handicap and extending my rental 😀 THANK YOU SIR. Drop off was a little interesting. The dark skinned young lady (I do understand that their was a lot of trucks to check in) she wasn't personable. The guy told me when I picked uo my truck to log in to return my dolly, she didn't offer any assistance and was a little rude. So she said "I TOLD YOU I GOT IT NOW CAN YOU LEAVE" wow ok! I do understand that it was 7:05 but really. When one person tells you to do something and the other tells you not to do it gets confusing. She needs to be trained again in customer service. Overall thanks goes out to uhaul for my great experience.

Sean R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeMargo H. 
Évaluation :
1

When I came, they didn't have the proper amount of dollys ready for me in the truck. They corrected after I spoke to them, however when I came back with everything and turned it in, I was charged a 100 $missing fee for the dollys on top of my regular charge I was expecting. I would like my money back.

Christina B. 
Évaluation :
3

The utility dolly I ordered wasn't in the van. It took close to 40 minutes to check out the van. I then went over the 3 hour window and was charged double.

Sarah H. 
Évaluation :
5

I thought it was great. Very helpful.

thomas d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atiya W.  |  Premières impressions 
Évaluation :
5

Everyone one who help me was very polite and made sure I got everything I needed..

BRITTNEY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYAM w.  |  Premières impressions 
Évaluation :
1

the manager was beyond rude ! all the workers were beyond ghetto i'd i can give negative stars ! I will ! 藍

KAYLA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHleen H.  |  Expérience générale 
Évaluation :
1

Cheated me outta extra month of storage which I NEVER RECEIVED 👎

Ofili A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENDIA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan W.  |  Expérience générale 
Évaluation :
4

Everyone was quick to help me and i appreciated that

Harold C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwan E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, helpful and very knowledgeable. Thank you for a wonderful experience

JULIE V.  |  Expérience générale 
Évaluation :
5

The workers inside were completely amazing an helpful The lady with the red hair amazing smile made the process so easy my very first storage an uhaul rental ever

Christopher J.  |  Premières impressions 
Évaluation :
3

They said they didnt have a unit available for my reservation and it took over 45 minutes to sort it out, they ended up giving me a larger unit.

Edward H.  |  Premières impressions 
Évaluation :
2

Reserved a unit a month and a half ago, showed up and there was no unit for me. Get rid of the multiple reservations per unit, it is frustrating and difficult. I will likely not make another reservation at this location.

Tessa O.  |  Premières impressions 
Évaluation :
5

The staff person checking is in was courteous and knowledgeable. The experience was excellent.

Hunter M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

The only thing that could be improved is the crazy freight elevator - the buttons are confusing. But all in all, my U-Haul exceeded my expectations by a long shot. The people were all helpful and friendly.

Eric H.  |  Expérience générale 
Évaluation :
3

While personnel was helpful to get me the storage and quick to process, the Loading Docks "where not useful" because according the the personnel "we don't use those, those are parking for the transit office" which I found laughable. I have to use the loading "ramp" and bring the heavy stuff down from the back of the truck (4') to ground level by myself, while I could have use the loading docks from bringing the back of the truck to ground level.

FRANCISCO J.  |  Premières impressions 
Évaluation :
5

This is my second storage unit at this location Ruby and the team do a great job!

ROBERT R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORLISS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrea M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela M.  |  Expérience générale 
Évaluation :
4

Thanks to Ms.Rudy. She was very helpful 😊

Pamela W.  |  Premières impressions 
Évaluation :
4

Everything was wonderful. But I had an emergency and the office was closed and they put their own lock on my storage unit. I was unable to get it off and the manager basically told me I was on my own because he was home. There should be someone available in the time of emergencies.

Jacquelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amya J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica H.  |  Expérience générale 
Évaluation :
2

I was told I had access from 5am-10pm, and was given a security card to get into the storage facility during those times that the office wasn't open. When I came to the facility at 9:45pm one night and tried to get in, my card wouldn't work. I called the help number on all the access boxes but no answer, left a message, and still haven't heard back. Wasted over an hour of my time.

Daniel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Expérience générale 
Évaluation :
3

Made reservations for a unit, got a confirmation, got to the u haul and the confirmation couldn’t be found in the system when I got there on 4/1/21had to pay the movers 225,00 $ to take my stuff back to my house.don’t understand why one must make reservations that are not honored.

Gwendolyn J.  |  Premières impressions 
Évaluation :
2

I entered and it was very difficult to find out where I was supposed to go. Then I arrive to find that a door had been left open and the air conditioned or climate controlled area I paid extra for was extremely hot. At that point I started to question if I didn't arrive how long would that door have been open and how many times am I not going to receive the benefit of climate control if things like that are allowed to go unnoticed by the staff.

Olujimi K.  |  Online Move In 
Évaluation :
5

Great local team. But the U-Haul corporate penalty -15 $ for an invalid payment method on autopay is crazy!

Matthew P.  |  Expérience générale 
Évaluation :
5

Even though the computers were down when I called to discontinue our rental, it was still handled. Thank you. Alex

Alexandra Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J.  |  Expérience générale 
Évaluation :
5

Front desk staff was extremely helpful and nice.

Khristian K.  |  Premières impressions 
Évaluation :
5

The staff were great and always more than helpful!

Michael D.  |  Expérience générale 
Évaluation :
5

Staff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.

Noelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G R NICHOLAS H.  |  Expérience générale 
Évaluation :
4

I would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.

Keilah R.  |  Expérience générale 
Évaluation :
5

Quick and pleasant experience. The woman who were working were knowledgeable and professional.

Robert P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

acacia r.  |  Premières impressions 
Évaluation :
3

I only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged 50 $to cut MY lock off with materials I'm sure they keep on hand. That was ridiculous to me that a 10 $lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommend

Jasmine W.  |  Expérience générale 
Évaluation :
5

The staff at this location is excellent !!

VIVIAN C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN W.  |  Expérience générale 
Évaluation :
4

Would have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move out

Benjamin N.  |  Expérience générale 
Évaluation :
4

The facility was clean and easy to access, and the unit was clean.

Alice V.  |  Premières impressions 
Évaluation :
5

I would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!

Robert J.  |  Expérience générale 
Évaluation :
5

The woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarrence C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malachi B.  |  Premières impressions 
Évaluation :
5

The staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!

Emily T.  |  Premières impressions 
Évaluation :
5

I really enjoyed my stay and you always very helpful and nice stay safe

TONYA B.  |  Expérience générale 
Évaluation :
5

There was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.

Bruce J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith U.  |  Expérience générale 
Évaluation :
5

Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.

CARL H.  |  Online Move In 
Évaluation :
4

Very unfortunate that you don't prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn't refund for unused month. You should charge in arrears if that is the case. I don't like paying for a service not provided.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
3

The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvement

talore w.  |  Premières impressions 
Évaluation :
5

I was able to get the locker I wanted and it was available for my use quickly

ROBERT R.  |  Premières impressions 
Évaluation :
1

Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.

Jennifer F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis S.  |  Expérience générale 
Évaluation :
2

While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.

Rich B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie G.  |  Expérience générale 
Évaluation :
1

Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra 200 $that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.

Samuel J.  |  Expérience générale 
Évaluation :
5

Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.

Erwin V.  |  Expérience générale 
Évaluation :
5

Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!

DYLAN E.  |  Premières impressions 
Évaluation :
3

Too many new rules requiring cell phone usage, picture taking, location acceptance.

TODD R.  |  Premières impressions 
Évaluation :
3

I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.

calvin w.  |  Premières impressions 
Évaluation :
5

Staff were very knowledgeable and helpful great customer service THANKS

jacquline h.  |  Premières impressions 
Évaluation :
5

Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.

Bruce J.  |  Premières impressions 
Évaluation :
5

Rudy and it was another young lady Didn't get her name though but was extremely helpful and very professional I will use them again . The thing I didn't like is that freight elevator to the storage we kept getting stuck on it and the door wouldn't close & the other side kept opening besides that everything was great.

Karen J.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laniece E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wanda t.  |  Expérience générale 
Évaluation :
5

Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.

STEVE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

houssenatou m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felipe L.  |  Expérience générale 
Évaluation :
4

Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!

Earlene M.  |  Premières impressions 
Évaluation :
5

Reasonable price; great and helpful staff

Shane S.  |  Premières impressions 
Évaluation :
4

The storage elevators are no intuitive and confusing.

JUSTIN C.  |  Premières impressions 
Évaluation :
5

Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.

john S.  |  Premières impressions 
Évaluation :
5

Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone's safety.

Toya T.  |  Premières impressions 
Évaluation :
5

Great personnel!

Matthew P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence S.  |  Premières impressions 
Évaluation :
4

Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..

Dwan E.  |  Premières impressions 
Évaluation :
5

Thanks again

Frank L.  |  Premières impressions 
Évaluation :
5

Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facility

Mia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
5

Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!

Kira B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie G.  |  Premières impressions 
Évaluation :
5

My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!

caroline d.  |  Premières impressions 
Évaluation :
5

Rudy and Gerald both very helpful! Thank you!

Craig H.  |  Premières impressions 
Évaluation :
3

The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.

Alexandra Z.  |  Premières impressions 
Évaluation :
5

Thank you, excellent customer service

THERESA S.  |  Premières impressions 
Évaluation :
5

Mark was easy to work with and personable. Got us squared away really quickly.

Ashlee L.  |  Premières impressions 
Évaluation :
1

My whole experience from start to finish was the worst ever!!!!!!! Didn't have the info for drop off Didn't have any directions on how to return tow dolly Etc

melody j.  |  Premières impressions 
Évaluation :
5

The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.

Alonzo H.  |  Premières impressions 
Évaluation :
5

Nikita at the front desk was so amazingly helpful.

Francesca V.  |  Premières impressions 
Évaluation :
5

Professional and caring loved my associate experience!!!!!!!!!!

CLINTRECE S.  |  Premières impressions 
Évaluation :
5

Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.

heather p.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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