Poor customer service and vehicle gas was not where it was supposed to be.JONATHAN R.
Customer Reviews for U-Haul Moving & Storage at S Capitol St SW
Pour nous contacter
Washington, DC 20003
(@ P St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Customer Service at both pickup and drop off.CHRISTOPHER M.
The lady named Shennell at the call center was excellent and handled my rental with professionalism and care. She was truly a Godsend to me!!CARLTON R.
Le client n'a pas laissé de commentaire.SHEILA W.
It just wasn't entirely clear where to drop off the vehiclesJames C.
Le client n'a pas laissé de commentaire.KEVIN C.
1) I thought when I reserved my storage unit I would get what I signed up for. Not the case. They called me two days before I was to move in to tell me that sized unit wasn't available. So naturally, they offered me the next biggest unit, but couldn't offer it to me for the amount of the one I originally signed up for. 2) Someone literally had to stand there and hold the freight elevator door open. There should be a switch to hold the door open while you load. 3) you should be able to reserve the freight elevator. There was someone else using the elevator when I showed up to unload a full truckload of stuff. We had to wait. Why can't you reserve the elevator in advance to guarantee your access?Gwen B.
Not the easiest location to navigate drop-off but given the current circumstances, I get it. The ladies inside---checking in the drop-off were very nice and helpful.DANIEL L.
Le client n'a pas laissé de commentaire.Mario Y.
Le client n'a pas laissé de commentaire.CAROLYN M.
I was NOT able to pick up my uhaul at my pickup time at 5am. This caused a 2 hour delay in my move which was significant due to reservations for loading dock.JARED A.
I really appreciated the outstanding customer service I received when picking up my rental..the staff were very professional and totally knowledgeable of informing all that was required to make my rental a productive one..thanks so much for Janai and Desmond who were very pleasant in making me willing to refer others to this locationARLETA O.
Le client n'a pas laissé de commentaire.Yitzchok C.
Excellent costumer serviceLESLIE A.
Le client n'a pas laissé de commentaire.LAWREN F.
Le client n'a pas laissé de commentaire.SHARNAE S.
Le client n'a pas laissé de commentaire.Tiffany C. | Expérience générale
Made reservations for a unit, got a confirmation, got to the u haul and the confirmation couldn’t be found in the system when I got there on 4/1/21had to pay the movers 225,00 $ to take my stuff back to my house.don’t understand why one must make reservations that are not honored.Gwendolyn J. | Premières impressions
Le client n'a pas laissé de commentaire.TONJAHNAY B.
Le client n'a pas laissé de commentaire.RANDALL F.
I entered and it was very difficult to find out where I was supposed to go. Then I arrive to find that a door had been left open and the air conditioned or climate controlled area I paid extra for was extremely hot. At that point I started to question if I didn't arrive how long would that door have been open and how many times am I not going to receive the benefit of climate control if things like that are allowed to go unnoticed by the staff.Olujimi K. | Online Move In
Le client n'a pas laissé de commentaire.THOMAS L.
Being that this was my first experience from state to state initially I was a little nervous about my items being in the hands of strangers. However, everything went according to the plans. I will quickly recommend and prefer U-haul in the future. Both contracted moving companies and their sub-contractors were really great to work with. Pro Movers East Atlantic MoversANDRELLA W.
Great local team. But the U-Haul corporate penalty -15 $ for an invalid payment method on autopay is crazy!Matthew P. | Expérience générale
Even though the computers were down when I called to discontinue our rental, it was still handled. Thank you. AlexAlexandra Z. | Expérience générale
all the young ladies were very nice and helpfulSHARNAE S.
Le client n'a pas laissé de commentaire.JOHN O.
I don't believes it's any fault of the ladies working today, but contacting this location by phone is a challenge. I've called for two days and could not get any one after waiting 10-15mins each time. Outside of that, a breeze.RAYSHAUN J.
When it is a sold out day, have more people working desk for pick up...there was a long waitANN F.
Everything A-OKVernis W.
Le client n'a pas laissé de commentaire.William D.
Provide parking. It's hard to find parking in this area. The Washington NATIONALS Baseball Stadium is directly across from the U-HAUL. There was a game today it took me about 30 minutes or more to find a parking spot. Didn't want to be towed for parking in restricted spacesANTHONY F.
Le client n'a pas laissé de commentaire.SHAWN M.
Le client n'a pas laissé de commentaire.DONTE T.
Le client n'a pas laissé de commentaire.Neely S.
The on staff team here is wonderful!Amelia S.
Le client n'a pas laissé de commentaire.AYKHAN A.
My phone died couldn't do self checkout. I don't like that because there is a 20 dollar after hours fee but there's no way to self checkout without verifying your phone number meaning you cannot use another person's phone. Slight flaw.Adrienne E.
It wasn't my "assigned" Drop off Location but it was the closest location to my destination. The gentleman in charge was a huge help in making sure it was ok to leave it there instead.Douglas G.
It was an easy and painless process checking in and returning the truck.RENALDO C.
Le client n'a pas laissé de commentaire.Eric J. | Expérience générale
The staff at this location is incredibly rude. There needs to be more prominent signage explaining how to return equipment. I pulled into the incorrect parking lot and was accosted by a UHaul staff member.Ricky K.
Le client n'a pas laissé de commentaire.LATONYA R.
Although the customer representative on reserving the truck was very helpful and friendly. The customer service on pick up date was was totally lacking help, care and any true concern (different rep of course). And while dropping my items to storage the truck would not start, check engine light came on. No rep answered phone on call for roadside assistance help. I was stuck out in the rain for over hour before getting truck to start. Finally got answer on phone who took report but I literally had to request credit for my experience and rep on phone said she would take report but customer service would have to get involved .rep was going to end call when I asked isn't there any way you can transfer my call to customer service and the answer was oh yes I can, which leads me to know that if I didn't ask she was just going to end the call but I felt she should have already offered to transfer my call to a customer service representative that could help me. This was not my first experience with this location but it was a difficult experience and now I must wait for confirmation of being credited my money after sitting in the rain with no help and a malfunctioning truckLITISHA H.
Staff was courteous and helpful. After dropping off the truck I had to call and ask for their help as I lost a package. They went out to the vehicle and called me back within 15 minutes. Great experience here.JOHN M.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.james B.
Over charged for mileage and customer service poor at dc south capital locationWARREN Q.
The staff does the bare minimum to be personable and friendly. I've been here 3 times in a month and every time the front office staff does the most to rush you through without gibbing you actual instructions. There is one guy in the garage who actually helps you set your location so you can return your vehicle. It's a mess.Brian M.
Le client n'a pas laissé de commentaire.SHANNON T.
Le client n'a pas laissé de commentaire.Howard W.
It is a large facility, more signage as to office location. Designated short term parking for rental customers near office.KAREN M.
Le client n'a pas laissé de commentaire.Ines T.
Le client n'a pas laissé de commentaire.MALIK S.
Le client n'a pas laissé de commentaire.Elyse K.
Excellent service for the staff.GUSTAVO A.
The online rental system was a nightmare and crashed on me multiple times. I was forced to go inside to rent my truck. That's not the locations fault but an issue with uhaul largerTHOMAS M.
Le client n'a pas laissé de commentaire.CARLETTA H.
Front desk staff was extremely helpful and nice.Khristian K. | Premières impressions
Le client n'a pas laissé de commentaire.Mykala F.
Le client n'a pas laissé de commentaire.Roniece B.
They made it easy and proficient there's nothing you can improve it was greatPATRICIA F.
Le client n'a pas laissé de commentaire.Bryan H.
The moving company that was referred by Uhaul was horrible. The movers were clearly unprepared to do anything. They showed up with no tools and were clearly inexperienced at moving home goods. The way they packed the uboxes was horrible! Had I been in a situation where I could reschedule movers, I would have not used that company. They should be taken off the list or recommended movers.Sherman E.
The staff were great and always more than helpful!Michael D. | Expérience générale
Le client n'a pas laissé de commentaire.LAMONTE H.
Le client n'a pas laissé de commentaire.BALA KRISHNA G.
Le client n'a pas laissé de commentaire.DENISE M.
Le client n'a pas laissé de commentaire.KEVIN M.
The staff at this location is great! The customer service is professional and friendly I appreciated all the help and will definitely return and give referrals! Merci.Johnetta C.
The key wasn't where it was supposed to be and the associate couldn't find it. The manager was giving an interview so I guess they couldn't help. It took an extra 15-20 min of my rental time to find the key which caused me to be late for the event and I was charged for items I never used like the furniture pads!Toni S.
Le client n'a pas laissé de commentaire.Shavon C.
Staff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.Heather P. | Premières impressions
The workers there charge my card 99 dollars, also put me to returning truck by 2 pm . I also was told that u didn't have to go the process tonight. We can do everything in the morning I'm new. We have truck, and lots of units. I had to go out . Maryland to put my itemHerbert W.
I am STILL waiting on a final receipt !!!Scott G.
long line when it got busy.KURT T.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.G R NICHOLAS H. | Expérience générale
Mobile check in wasn't working, so there was a very long line at the counter.Kimberly G.
Appreciated the quick service (pickup and return).ALICE M.
We were very frustrated that the GM gave away out truck reservation because we arrived late. There is nothing within the agreement that states if you arrive 22 min late that you risk losing your vehicle reservation. Upon arrival, we had to wait in line for 7 minutes so we were nearly 30 min past the reservation start time by the time we got to the check-in counter. We were told policy is that if you arrive an hour late, Uhaul will cancel your reservation. They said if we had called to notify them we were late, they wouldn't have given away our 10' truck. That made no sense to us because we had a two-hour reservation on the truck, and the GM didn't attempt to call us to find out how close we were. Because we had to downsize to a cargo van, the move took us multiple trips. It's a bad business mode to give people's vehicles away during their allotted reservation time. We were really unhappy.GENE S.
Quick check in. Thanks again.Mark N.
I would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.Keilah R. | Expérience générale
Le client n'a pas laissé de commentaire.Maia L.
Quick and pleasant experience. The woman who were working were knowledgeable and professional.Robert P. | Premières impressions
Le client n'a pas laissé de commentaire.NALIJAH F.
Customer service sucks.ARIEL F.
Fix the soda machineMICHAEL S.
More help with phone processing.Howard D.
Le client n'a pas laissé de commentaire.Jason E.
I had no issues with my rental experienceChristopher M.
U-Haul in general sucks. You guys told me I had to go into the store to check out after returning my truck and when I went in they told me to do it on my phone. I HATE U-Haul.DYLAN Y.
Amit and his team were absolutely wonderful!!! I could not tell you how much they helped me in a dire situation!Roxanne A.
Employees were not helpful. They did not help me extend my rental as needed, they did not help me find the vehicle, and they were rude when I arrived. Dropping off the vehicle was different. The cleaning crew was friendly and helpful. It was picking up the vehicle that was a poor experience.Jordan D.
Le client n'a pas laissé de commentaire.DESMAR B.
Le client n'a pas laissé de commentaire.Latonya B.
Le client n'a pas laissé de commentaire.JOANNA C.
I found trash under the driver seat. I didnt see it til after my trip so I disposed of it myself. Did not want to be charge for that.PENNY S.
Le client n'a pas laissé de commentaire.acacia r. | Premières impressions
I only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged 50 $to cut MY lock off with materials I'm sure they keep on hand. That was ridiculous to me that a 10 $lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommendJasmine W. | Expérience générale
Le client n'a pas laissé de commentaire.Kristen B.
The rep that helped me, I believe her last name is Young, was excellent. Her customer service was superb and she was so helpful in choosing the right truck/plan I needed.MELINDA H.
The staff at this location is excellent !!VIVIAN C. | Expérience générale
Excellent service and clean vehicle. Mr. Hughes' patience with a faulty terminal was outstanding. I would look into upgrading the terminal equipment- credit card machine at this location because it would be frustrating to have to deal with that as an employee especially in the midst of a pandemic all the employees at this location seemed fast and attentive nevertheless! I recommend giving your employees the smooth systems they deserve.CHRISTOPHER Y.
Le client n'a pas laissé de commentaire.Roger G.
Le client n'a pas laissé de commentaire.ANTIONETTE S.
Le client n'a pas laissé de commentaire.JOHN E.
The managers should better explain the whole process of self checking the vehicle back in step by step even if they are still open.SHALONDA L.
The girls that were working the front desk were rude, unfriendly, and offered the minimal help to get me out the door. Customer service did not even exist at this location. I felt like I was apologizing for even asking them clarifying questions. This was a terrible experience and I will never be back.Nicholas E.
Friendly, courteous staff. Lots of vehicle choices.SHAUNA S.
Le client n'a pas laissé de commentaire.WILLIAM M.
One day before my reservation, some from the customer support called me to confirm the truck reservartion for 12 hours . 10:30am to 22:30pm. When I got to the store the u-haul staff said that I had to return my truck at 5pm at same day (which wasn't what I had reserved. After some back and forth, the store staff was able to manage the situation and I got the truck. It seems that there is a disconnect between the customer and service and the store. I'm glad that the store was able to manage the situation otherwise I was in trouble with my move.Renato F.
Le client n'a pas laissé de commentaire.BRYAN W. | Expérience générale
Would have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move outBenjamin N. | Expérience générale
The facility was clean and easy to access, and the unit was clean.Alice V. | Premières impressions
I would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!Robert J. | Expérience générale
The woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,Steven H. | Premières impressions
Le client n'a pas laissé de commentaire.Toya T. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew A. | Expérience générale
Le client n'a pas laissé de commentaire.Tarrence C. | Expérience générale
Le client n'a pas laissé de commentaire.Malachi B. | Premières impressions
The staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!Emily T. | Premières impressions
I really enjoyed my stay and you always very helpful and nice stay safeTONYA B. | Expérience générale
There was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.Bruce J. | Expérience générale
Le client n'a pas laissé de commentaire.Faith U. | Expérience générale
Although I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.CARL H. | Online Move In
Very unfortunate that you don't prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn't refund for unused month. You should charge in arrears if that is the case. I don't like paying for a service not provided.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C. | Premières impressions
The lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvementtalore w. | Premières impressions
I was able to get the locker I wanted and it was available for my use quicklyROBERT R. | Premières impressions
Employees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.Jennifer F. | Premières impressions
Le client n'a pas laissé de commentaire.Isaac G. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis S. | Expérience générale
While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.Rich B. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie G. | Expérience générale
Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra 200 $that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.Samuel J. | Expérience générale
Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.Erwin V. | Expérience générale
Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!DYLAN E. | Premières impressions
Too many new rules requiring cell phone usage, picture taking, location acceptance.TODD R. | Premières impressions
I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.calvin w. | Premières impressions
Staff were very knowledgeable and helpful great customer service THANKSjacquline h. | Premières impressions
Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.Bruce J. | Premières impressions
Rudy and it was another young lady Didn't get her name though but was extremely helpful and very professional I will use them again . The thing I didn't like is that freight elevator to the storage we kept getting stuck on it and the door wouldn't close & the other side kept opening besides that everything was great.Karen J. | Premières impressions
Le client n'a pas laissé de commentaire.Laniece E. | Expérience générale
Le client n'a pas laissé de commentaire.wanda t. | Expérience générale
Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.STEVE M. | Premières impressions
Le client n'a pas laissé de commentaire.Sean W. | Premières impressions
Le client n'a pas laissé de commentaire.houssenatou m. | Expérience générale
Le client n'a pas laissé de commentaire.Felipe L. | Expérience générale
Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!Earlene M. | Premières impressions
The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.Minaal W. | Expérience générale
Le client n'a pas laissé de commentaire.Ronnea S. | Expérience générale
Reasonable price; great and helpful staffShane S. | Premières impressions
The storage elevators are no intuitive and confusing.JUSTIN C. | Premières impressions
Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.MATTHEW L. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW H. | Expérience générale
The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is 9,99 $, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.Amber V. | Expérience générale
Didn’t always answer phone quickly but a good experience.DIANE L. | Expérience générale
Ellias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.john S. | Premières impressions
While generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.Ann L. | Expérience générale
Le client n'a pas laissé de commentaire.judy a. | Expérience générale
Sabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone's safety.Toya T. | Premières impressions
Le client n'a pas laissé de commentaire.Delauren D. | Expérience générale
Great personnel!Matthew P. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph S. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence S. | Premières impressions
Initially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..Dwan E. | Premières impressions
Thanks againFrank L. | Premières impressions
An associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost 200 $and I wasn't even given a space that was entirely empty - don't understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.SWETA P. | Premières impressions
Staff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facilityMia L. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew M. | Premières impressions
Everyone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!Kira B. | Premières impressions
I am please with your facility, just glad to Not have to pay every month.willis j. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie G. | Premières impressions
Le client n'a pas laissé de commentaire.jordan b. | Expérience générale
Le client n'a pas laissé de commentaire.evon g. | Premières impressions
Le client n'a pas laissé de commentaire.VERESA H. | Expérience générale
Le client n'a pas laissé de commentaire.Amirah I. | Premières impressions
Le client n'a pas laissé de commentaire.Tyshawn c. | Expérience générale
My experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!caroline d. | Premières impressions
Le client n'a pas laissé de commentaire.KEENA G. | Expérience générale
Rudy and Gerald both very helpful! Thank you!Craig H. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine M. | Premières impressions
The staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.Alexandra Z. | Premières impressions
The facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.janice r. | Expérience générale
Le client n'a pas laissé de commentaire.mariah h. | Premières impressions
Le client n'a pas laissé de commentaire.Juan M. | Expérience générale
The ladies at the front desk were amazing! Best customer service in a long time.Crystal C. | Expérience générale
The worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.debra j. | Expérience générale
The 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.Crystal C. | Premières impressions
Everyone was very helpful and professional.Kendra Q. | Premières impressions
Everyone was very helpful and professional.Kendra Q. | Premières impressions
Most times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.taundaleah m. | Expérience générale
Le client n'a pas laissé de commentaire.chris h. | Expérience générale
Front desk staff was very helpful and able to resolve my minor issues I experienced.Geovani B. | Premières impressions
Thank you, excellent customer serviceTHERESA S. | Premières impressions
Great staff, great manager!!! Good facilities, easy to check in!Mushegh M. | Premières impressions
The experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notifiedCLEANDER L. | Expérience générale
Mark was easy to work with and personable. Got us squared away really quickly.Ashlee L. | Premières impressions
Manager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversaBernice C. | Expérience générale
Lovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.Vernon M. | Expérience générale
Ms Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.ROCQUEL B. | Expérience générale
Thank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.Sarah B. | Premières impressions
Very helpful and no difficultiesKareem W. | Expérience générale
Would like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenienceMary B. | Expérience générale
The Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.cheikh m. | Expérience générale
I had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.Nathalie R. | Expérience générale
Wasn't enough light in the storage couldn't see when it got dark.BELINDA S. | Expérience générale
No parking spacesLUCIA K. | Expérience générale
My whole experience from start to finish was the worst ever!!!!!!! Didn't have the info for drop off Didn't have any directions on how to return tow dolly Etcmelody j. | Premières impressions
Not happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.Sara V. | Expérience générale
I appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.Karen C. | Expérience générale
Took 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn't cancel my contract, charged extra month.john f. | Expérience générale
Miss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them weGIBSON H. | Premières impressions
I was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!Adam F. | Expérience générale
Smooth and easy. Friendly customer service.Evelyn B. | Premières impressions
I didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.Tyler L. | Expérience générale
No complaints. Thanksrobert h. | Expérience générale
Found 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpfulMalena A. | Expérience générale
Will definitely use this facility again. 👍🏾Vernon S. | Expérience générale
The new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my accostephanie b. | Expérience générale
Facility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50 % of unit floor was covered with droppings upon move-out. Staff wasn't helpful.Aleseia S. | Expérience générale
There are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.Kathleen S. | Expérience générale
This facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.tonya p. | Expérience générale
The staff was very friendly.DAVENE B. | Expérience générale
Outstanding staffs, very courteous and professional. Good Job!Joseph G. | Expérience générale
All good. Nice and clean and secure facilitySean M. | Premières impressions
Poor service>SAMPSON B. | Expérience générale
Made moving easierEllen D. | Expérience générale
Simply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).Joseph G. | Premières impressions
Excellent customer serviceKRISTIN C. | Expérience générale
The staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.funda y. | Expérience générale
The customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.alonzo h. | Premières impressions
Nikita at the front desk was so amazingly helpful.Francesca V. | Premières impressions
great service from everyone on staff. WOW!bianca C. | Expérience générale
Equipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.CHRISTOPHER T. | Expérience générale
Was satisfied with my storage time at this facility.ARA J. | Expérience générale
Professional and caring loved my associate experience!!!!!!!!!!CLINTRECE S. | Premières impressions
My unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everythingallison f. | Expérience générale
Capable Staff, Facilities maintained, Slow Elevator.PAUL L. | Expérience générale
AucunCecilia D. | Expérience générale
I had my UBox delivered from this location. No issues for me.Kyle B. | Expérience générale
Terrific staff and serviceArvind B. | Premières impressions
Terrific crew of people and nice and easy to work with.Arvind B. | Expérience générale
Thank you for a short storage option.Carol H. | Expérience générale
I was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and moreIsmaelia D. | Expérience générale
The staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.Keith R. | Expérience générale
The best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderfulSamantha M. | Premières impressions
. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the carRamy S. | Premières impressions
Need new manager. need diversity in the staff. Communication and customer service need improvementFelicia G. | Expérience générale
Excellent customer service.KRISTIN C. | Premières impressions
The team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us whJohn E. | Expérience générale
Staff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.Jane L. | Expérience générale
Great service and very professionalKevin J. | Premières impressions
This U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.LENA G. | Expérience générale
I don't have no commentSheila M. | Expérience générale
Staff and management are wonderful!Jason S. | Expérience générale
My family really need the support. However the cost was greatJames J. | Expérience générale
The staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!RITA G. | Expérience générale
The front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!Tina J. | Expérience générale
Our storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.TYLER S. | Expérience générale
I had an overall good experience. It was very clean and I felt very safe during my visits.renetta s. | Expérience générale
ExcellentAlejandro G. | Premières impressions
The staff was friendly and helpful in selecting the right size storage unit for me.Christopher H. | Premières impressions
Very friendly and accommodating staff despite our miscalculation of how large of a storage room we neededcaitlin c. | Premières impressions
Easy to accessRachel D. | Expérience générale
I literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!tom v. | Expérience générale
Great serviceraudel l. | Expérience générale
Nakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.RITA G. | Réservation
Good as always.annie p. | Réservation
The two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!Grace E. | Réservation
The only reason I left Cubesmark was cheaper and more space.Darryl W. | Expérience générale
The movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenientAnne C. | Expérience générale
all has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.DWANE B. | Expérience générale
Staff was very friendly and prompt.January L. | Réservation
Everyone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.heather p. | Réservation
There was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.steven s. | Expérience générale
There was a dead rodent under my things, that started to decay. It left my things with a horrible scent.ELISE P. | Expérience générale
Staff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.Victoria B. | Expérience générale
Crystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!Elizabeth D. | Réservation
The hours could be extended on the weekendsADRIAN W. | Expérience générale
Uhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.SANDRA G. | Expérience générale
Thanks for a great experience with you all looking forward to using it again if I have tomaurice r. | Expérience générale
Staff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.Elizabeth Z. | Expérience générale
Manage and staff excellent customer serviceLeona P. | Expérience générale
nonepeggy n. | Expérience générale
The staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!PATRICK K k. | Expérience générale
Mold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.Cassandra B. | Expérience générale
Reservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.katelyn c. | Expérience générale
Best Uhaul I have ever been to!Vanessa W. | Expérience générale
Prices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.Rachel M. | Expérience générale
Your company is excellent that my first time using u haul storageLaura R. | Expérience générale
Everything you need! The cost is starting to creep upJOSE G. | Expérience générale
Stop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.Daniel B. | Expérience générale
The ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.WILLIAM F. | Expérience générale
I really felt comfortable with my furniture being at this location and the Staff is Awesome!!!Demaris A. | Expérience générale
I felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.Jennifer P. | Expérience générale
Layers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". AbysmalRonald G. | Expérience générale
The absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.nathaniel m. | Expérience générale
Hard to find a place to park and not very easy to navigate around. Staff not too helpful.James H. | Expérience générale
This is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.WARREN D. | Expérience générale
OMG 😮 MICE dropping...sarita m. | Expérience générale
Our box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.john J. | Expérience générale
The customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and dateNancy H. | Réservation
Good facilitygrover t. | Expérience générale
Merci.Ebony K. | Expérience générale
Restroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.frances h. | Expérience générale
Charging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.Jason M. | Expérience générale
Staff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.Darcha E. | Expérience générale
Was forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staffBentley H. | Expérience générale
No issues.Jordan M. | Expérience générale
My moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!Aiyana B. | Expérience générale
taking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auctionLeona P. | Expérience générale
PratiqueTimothy K. | Expérience générale
They tried charging me extra charges, I set up auto pay and it didn't take off which caused me to get a late fee, and they didn't even give me a notice or anything. People NEVER answer the phone line.danyell o. | Expérience générale
Everything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.Ashley S. | Expérience générale
The person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.TANYA R. | Expérience générale
Although I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.alexis a. | Expérience générale
Personals were very unfriendly.Basilio G. | Expérience générale
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