Le client n'a pas laissé de commentaire.
JUSTIN P | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at S Fraser Way
Testimonials From Recent Customers
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The young lady in the office is amazing
Don p | Premières impressionsJennifer and her team were always open and thoughtful always friendly. Made you feel welcome. Thanks Jennifer.
JOHN S | Expérience généraleAlways have had great experience at this location. Staff always are very helpful
GEORGE NExcellent
TARSEM B | Premières impressionsMover was good , I noticed they weren't wearing steal toe shoes. Which I forgot to recommend them.
Varinder VHad the equipment I needed in stock. Employee who helped me check out was the best Uhaul employee I've ever dealt with, by far.
ELI CWe were very pleased with the space and service at the U-Haul storage facility at Matsqui Place in Abbotsford.
DOUGLAS B | Expérience généraleExtra 5 stars for Hardik!
HELGA M | Premières impressionsCustomer service was great!
DOUGLAS RJennifer was awesome to deal with. She kept me updated on when it would be ready for use.
DENIS J | Premières impressionsVery nicely organized service I was helped right .finding me a solution in my convenience I worked with morning crew and afternoon crew in a day of easter 18 APR 2025 no complaints 5pf5 service Strongly recommend
KRESHNIK K | Premières impressionsThe service was excellent.
DOUGLAS B | Premières impressionsThe roller door was so hard to pull up. Not good for my hands
LYDIA B | Expérience généraleThe young man that I dealt with was very friendly and had a good personality for that position. Enjoyed the experience and will return when needed in the future.
Gerrit vCould joy not complete online sign in to receive free lock. Staff tried resending link and did everything he could to try to get the link to work but to no avail. I did have my old lock with me but was still a little disappointed I could not get the promotion because the website/link when clicked said I was unable to complete online sign in.
Caitlin R | Premières impressionsThe lady that checked me in was very friendly and helpful. She helped me check in and I was on my way quickly.
KEVIN SEverything is alright but i had an issue with the fuel. The app said different fuel level to the actual i saw when i got in the truck. I have sent an email regarding the extra fuel charges i had to pay even though i left it with more fuel than i started with. The app needs to support larger video direct from the phone. I had to convert the video then compress it to 2mb(it's not 1990 its 2025) and attach it as a proof of fuel levels. I am still waiting for the verdict.
HARMAN GBest experience you could ask for
Sebastian W | Expérience généraleFriendly and helpful staff, from initially finding the right units for my needs, to notifying me of changes to my account. Would recommend U-haul Matsqui Place to others for their storage solutions. To assist me they have continued to go above and beyond and have my gratitude.
KARL T | Premières impressionsSuper good ppl to work with
Aryn HGreat customer service from employee on-site.
ATHANNAEL AGreat friendly service
SEBASTIAN WOnline automated pickup is awful. We were standing outaide in the cold for an hour. Reservation was changed on us. Horrendous online callback system. We were only able to even get a vehicle because of the good onsite staff who was working afterclosing time
Michael RGreat service and the customer service by the officer at the time I rented the U-Haul.
Kotikalage PThe manager there is amazing. Exceptional friendly and prompt service, with attention to detail.
Sebastian W | Premières impressionsMake all extra charges known up front. Don't overbill.
LYLE GThe staff and facility is great. I had to lower the rating because everything I owned was full of and thick with dust. I literally have to use a scrub brush to wash it off. I'm giving my sofa away and a lot of my furniture because of it. Plus, all of those items and my laundries are full of mice excrement and their hair. I now have about 30 black garbage bags of laundry to do, which includes linens for the bed, towels, blankets, plus clothing, if I decide to keep it. I had 2-3 storage lockers there. 2 had been there for over 2,5 years, and the 3rd had been there for about 9 months. That's a lot of money to pay, then feel excited to finally have everything back, and receive my belongings in that shape. I just wasn't aware that there would be so much dust, dirt, and mice excrement entering the lockers. It's never happened before. I do understand that the lockers were outside and drive up. I wasn't told or warned about that happening to my things by word if mouth from the staff, nor in the contract. I'd never have stored almost everything I owned, which is equal to a 2 bedroom plus the entirety of my office which also included furniture. Unfortunately, this is why I lowered the rating, plus cannot t be telling my friends to store anything at that U-Haul in particular. I've used other U-Haul storage addresses in the past and never had this experience.
Ramona F | Expérience généraleJennifer hope I have the name right Dec23,2024 10 am The Best Customer Service World class What a Breath of Fresh air Top notch performance to Attention I worked in customer service job for 37 years and the service I received was amazing and Greatly Appreciated 👏Thank You I Sure Hope you recognize the Excellent Customer Service
RAYMOND HThe trailer I rented had many rocks on the floor and in the tailgate ramp. My concern is that the rocks could fall out onto the road and damage another vehicle's windshield. Apparently the U-Haul location already knew about the rocks in the ramp.
SHAWN TBack door rusty and very stiff to operate.
DONALD RVery good customer service
ALI-REZA BUhaul could update some of the systems.
MICHELLE EI received excellent customer service! They made every attempt to make sure that I had the right storage solutions for my furniture!
william c | Premières impressionsexcellent hlep good service and Easy to enter
Fahed A | Premières impressionsExcellent service and great customer service.
ROLANDO GWorker wanted to charge us $60 for the gas bar not being where it was when we got it. However it was at the same spot. Also charged us $25 cleaning fee because the inside of the box truck was wet however I was moving in torrential downpour. So there was no way to avoid that. I'm very unimpressed with the worker and his terrible attitude. Man was on a power trip. I will never be using u-haul again. I'll pay more to use a clear way truck. At least they don't belittle me and will treat me with respect as a paying customer. I'm so mad.
SCOTT VAll good
Robinpreet SIt took over 40 minutes to use the app to sign out a piece of equipment. Location was not set up properly for equipment use and is difficult to maneuver the property. Very disappointed in the system software provided when the rental was needed for a very timely manner.
Keagan GAll good. Easy peasy.
IAN PGreat and easy access long term rentals space and friendly staff! Very helpful.
Justin R | Expérience généraleToo expensive
Lovish SI think its corrupt and unethical to charge me the day rate rental on a trailer but tall me that I can only have it for 8 hours because they rented the trailer out twice today. If that is how Uhaul wants to do business then there should be a half day charge option. I will use a more honest trailer rental company in the future.
Matthew H2 men at the counter were very friendly and helpful. Much appreciated.
Jared A | Premières impressionsSmooth experience
Kanav AI want to apologize for the hassle you had to go through with the unit. It was never my intention for it to turn out the way it did. I know the unit was under my name but it was suppose to be turned over to the lady whom had all her stuff in the unit.,.She was to come with me and have her name on the unit as I was doing a huge favour spur of fhe moment .thing for her. I had sent a msg to her about the auction whether she came and made good on her stuff I have no idea. If you had to auction the contents I hope that there was enough good stuff in there for you to recoupe some of which was owing. Again I do apologise for any inconvenience. There were a pair of black Dayton boots in the unit if they didn't sell and you by chance still have them or access to them I would purchase them. Merci
Donald L | Expérience généraleI was helped by a woman whose name i did not get. she was extremely helpful, very knowledgeable,and very courteous.
Matthew B | Premières impressionsThis Uhaul facility is well managed thanks to Jennifer She is organized and helpful
Robert S | Expérience généraleBox was leaking
Manpreet Swe wait because your internet very poor he work very slow
Dalvir SAmazing customer service
Huda Avery professional and polite
Maxine AVery happy with the trailer. Served my needs well. Will definitely use this location again.
Raymond WN/a
gurpreet gHardik was very helpful and explained all about the storage facility usage after hours also .
Sukhpreet B | Expérience généraleService the printer. It was too blurry for me to read the contract number. I was very happy with the staff and would go there again.
annette wMore clarity and direction on the self return. When calling for assistance in the process to return, they couldn't find my account by name,requested me to hold for a minute. 25 minutes later, I hung up, called back and left my contact info and call back request on the answering machine.after another hour I called some other main no., and was auto messaged would be a 5-10 min wait, would you like to set up a call back, I responded yes and waited another hour to finally find out a few hours later that the struggle I was having with setting up my return account was because I had to be in the lot for it to work? Now 3 hours behind a chasing ferry schedule to get home. As the trailer had a small leak on the front near the floor and we had travelled through alot of rain, 3 of my daughter's boxes of her book collection were damaged. Dropping off , I followed directions and expressed concerns of the damage and misunderstanding of the bill, I was indicated I would receive a callback to discuss and am still waiting???
David CThe only reason why I say the unit wasn’t ready to move in because there was no disk lock in the unit apon arrival.
Indra J | Déménagement en ligneHave equipment available in Chilliwack, as I had to travel out of my town and pay extra kilometers and fuel.
Paul mFriendly service . Thank you gentlemen!
jennifer fJennifer was very helpful
Julius M | Premières impressionsVery good setting up the rental and alsi supportive with booking a trailer. Very impressed!!
Ronald L | Déménagement en ligneTruck is well maintained, it was clean and almost brand new. No hassle with booking and return. Staff are friendly and helpful.
Eden BGood experience all around .
Alvin J | Expérience généraleI took pictures odometer and fuel gage when I pick up I drove 55km and fill 12 liters gas when I return they said it's 15 liter low even if I drive 55 km it can't burn 15 liters I still have pictures and time on it they charge me for 15 liters
JASPAL KVery pleasant and helpful staff
John BThey let other people empty the until and put what they wanted into another until , continued to bill me and demand me to empty it while I was in another city
Margaret R | Expérience généraleIt was a very nice experience dealing with the check out individual and the check in person. I will use that office again and would not hesitate in recommending that location for U Haul.
Dan LThe trailer broke me vehicle completely and I have to pay extra still for dropping off at a different location
Kyle WThe computer check in is too complex for seniors; needed onsite staff to help me.
Ricci SNothing everything was very good
donald mVery clean and well maintained facility. The staff was professional, competent, kind and helpful. Easily accessible drive up units.
patricia l | Expérience généraleThe Staff were super helpful and very efficient I have a hip injury and they totally helped me hook up and and unhook
Roger AI reserved a van at Huntington gas station, over a month ago. I was called by U Haul that I had to change locations to Matsqui Place. Upon arriving, Jennifer the manager informed me there were no vans available and my reserved van had not been returned because the previous rental was extended. I asked about getting one of the 2 small cube vans and she told me "I'm sorry, those are reserved by someone else" she offered me a pick up truck which I hesitated to accept due to the rainy weather that was forecast. After some deliberating & an offer of a $50 discount, I reluctantly accepted the alternate vehicle & left the location, Jennifer also said if the van was returned, she would call me so I could get the van that I had reserved in the first place. I never received a call so, I called the location only to be told the van still wasn't back, Luckily, the rain was not an issue & it all worked out in the end. I got the $50 discount upon returning the pick up truck. Had the rain been an issue and my cargo had been damaged, I would've had to submit a claim for damages, fortunately that was not the case. Thank you Jennifer for your professional service. I only wish I had not had this experience as I've been a long time customer.
William GJennifer helped me out a few times throughout my rental. She is a 10/10 with customers and helping others. Thank you to her
Myles N | Expérience généraleI was harassed
Samuel SExcellent service . Great help by yhe representative, attentive and patient
gregory MThe staff at the location were amazing. Unfortunately they did not have the truck in Victoria where I needed to pick it up. Instead tried to get me to go 1,5 hours out of my way to pick it up and then bring it to where I was moving from (so 3 hrs of driving total) instead I picked up from Matsqui and returned it there. It cost me double the kilometers and an additional oversize vehicle on the ferry. This is the second time I used them both time were awful. Never is the truck where it is supposed to be and additional kms/time are required.
Tori KVery friendly staff. Quick, efficient service
Leif KMaybe more fuel when picking up
Michael ZI really enjoyed working with this location, but it was a hike from where I was hoping to get a trailer. Just a note, renting Uhaul trailers is a far cry from renting moving trucks. Trucks are easy. Trailers.....there aren't many, and when you find one, it's broken.
Samuel SThe staff was friendly and helpful and the online experience was easy. Equipment was what I had requested.
Jonathon MVery good person at reception counter.
KAMALJIT SThe young lady working was very helpful and informative. She was multi tasking, dealing with some rather demanding people while still looking after all of the other customers with the utmost competence in a timely manner and with a cheerful demeanor. Her name on my invoice is Yashika. In my opinion, from what I experienced and could see she is probably one of your most valuable, if not your most valuable employees. On another note, the facility was clean and secure, the storage unit I rented was clean and ready for occupancy. I am impressed with everything at this location.
patricia l | Premières impressionsEnsure a receipt is issued.
Kyle ATrailer Brakes were not working, other than that everything was great..
DUANE CPhenomenal service, by Jennifer and her staff
Sebastian WCustomer service is good. Manager was especially kind and tried to be helpful and was sympathetic to my issues BUT the Facility is terrible !! and literally the first month I've been there. The facility leaked and the concrete structure at the back of my locker fell apart. Water damage into the building. Soaked the roof and in turn Ruined a lot of my stuff !!! Thousands in damages. Luckily no keepsakes and I have been told I also need to move all of my stuff so they can do repairs. It's my first month ! And to say I want to move all my things yet again would not be the case. I do not!
PATRICK G | Premières impressionsHelpful, Friendly, Caring, Awesome Staff!!! EXCELLENT Service!!! So greatly appreciated Jennifer's help, especially the first time I called to get information on renting a storage unit! You All, Keep Up the good work! Thank You So Much!
Priscilla W | Expérience généraleThe staff and management at this facility are fantastic. They went above and beyond expectations. They were sympathetic and understanding to my unique circumstances, and they went out of their way to explain pricing, storage sizes, and even demonstrated how to use pin pads etc. Their customer service is truly top notch. Thank you Jessica and thank you to your brother as well!!!
DIANNE W | Premières impressionsThe storage unit was large and reasonably priced, dry and accessible. Staff was friendly and accommodating. *Facility laneways needs Street Sweeping from Atlas Power Sweeping or Spectratec.
Corey V | Expérience généraleAll staff friendly and very helpful.
JOHN S | Premières impressionsJennifer was very helpful. She found just the right spot for my trailer. Merci.
JOHN S | Premières impressionsWe had the unit a lot longer than planned but we were thankful to have it The staff were always friendly and helpful.
Shelley J | Expérience généraleGreat, friendly and helpful staff!
Wyatt A | Expérience généraleAnswered all my questions and more you guys are the best and very much appreciated if you only knew how much have the best day
GERALDINE W | Premières impressionsNot empressed on trailer drop off, I checked in the am that I could drop trailer off where I rented storage unit. When I went to drop off trailer it was refused & I had to go all the way across town to drop off at another facility. Uhaul are you going to pay for my fuel & time???
Dawn S | Premières impressionsPerfect
Bnaya A | Premières impressionsEverything possible was wrong. I was not able to get my one-way reservation, so they gave me an in town reservation with the promise that I would still get a free locker and only pay half the kilometers. I had a locker reserved, and I even called the night before to make sure it was reserved. When I got there, they told me they no longer have the locker for me and I have to travel 18 km to another unit. When I got there, I told them everything and they told me that no, I would not get a free locker now and that I would need to supply a credit card, so I had to spend another 25 minutes on hold trying to get through to somebody to finally get into my locker. When I was unloading my locker at the second location which is very far from where I needed to be for my move at the end of the month., extremely frustrated, at this point, I look down and see that there's a pool of oil dumping out of the rear tire of the moving truck. I climb underneath and see that there is oil let loose all dripping down the tire and axle. iPhone U-Haul for the fifth time this day and asked to speak to a manager who tells me that they will pick up the truck tomorrow and I have to figure out a ride home. The clerk at the U-Haul unit came out and I showed her the oil and she agreed that I should not drive the truck. However, I cannot pay my bill because the manager is now telling me that they need to inspect the truck to verify that there is a reason why I could not bring it back to the location. I paid $100 cash deposit at the original pick up point and cannot get any answers and I am now being told next week I may find out what my bill is. I have a move set up for November 3 which is extremely important and I have zero confidence that U-Haul is going to be able to have my truck ready. If this is the kind of feedback you want and this is what you want your customers telling other people consistently that is fine. Personally, I would never consider using U-Haul after this experience. The manager seemed like I wasn't annoyance to him and he just wanted me off the phone. When I got to the first storage locker where they gave away my reservation, the clerk was smirking at me when he saw my frustration that I had to drive 20 minutes away from where I needed to be to another location. Personally, I can't believe they would charge us one penny after thi. I had to get a vehicle to drive me home, and somebody had to go out of their way 47 km to bring me back to LANGLEY. I paid that person's gas and nobody cares at all about the frustration and the seven hour event that I had to go through yesterday when all I did was reserve a truck weeks ago and the storage locker and tried to use your service. I have photos and video of the oil dumping all over the tire, and I will not be held to pay costs if they deem that it is not a failure. That truck was not safe to drive back on the freeway. It had oil all over the rubber, and I have video and picture proof and I would love to show somebody it. I highly doubt anyone will contact me regarding this, but I would love to speak to somebody that may be a little higher up than the people I have been speaking to, because they have treated me with nothing but haste and rushing me off the phone like I am an annoyance.
raymond j | Premières impressionsI initially rented the U-Haul storage unit and a truck online through an offer link giving me one month free storage for renting the truck. When I did my check-in at the storage unit they stated that I would not be eligible for that because it wasn't an out of town truck rental.. none of that was told to me during the whole application when I filled it out and the offer was offered to me. I'll be calling head quarters
Nicole C | Déménagement en ligneI need somewhere to prep my things to ship them one day and I had problems with that when I asked
Matthew F | Déménagement en ligneThis location and the people that work at this location are amazing. Only UHaul storage location i would ever do business with again. They really work with me when i was struggling when jobs would lay off hard workers and hire cheap labor. Never wanted to fall behind in payments, but this location really went above and beyond for me. I finally got was able to pay up and keep family Momentous that mean a lot to us. Thank you very much to everyone that work at this location.
David V | Expérience généraleThe front desk clerk said my 5x5 may be too small so I asked him to update me to a 5x10 …. He gave me a 5x5, had to go back and ask for a 5x10 … then he gave me a unit that was in use, has to go back again and then finally I got a unit that I could use.. was extremely inconvenient as I had my infant with me trying to unload all my items and having to go back up to the office 2 times to get a proper unit. Guy needs more training
Madison J | Déménagement en ligneThe team working at this location is awesome. Personable, helpful and professional. They genuinely want to help and ensure my belongings are safe and taken care of. The team working here is fantastic!
Dewald O | Premières impressionsWhile the staff were excellent, the layout of the facility makes it very difficult to find parking and navigate. If this were a rating of Uhaul's corporate business, my rating would be one star due to the online platform not working properly and being difficult to use when it is working.
Mary-Clare H | Expérience généraleYashika is very professional and talented. Uhaul needs staff like her.
Yashika M | Premières impressionsGetting through on the phone is a nightmare. What kept me there was Jennifer Machado and her amazing service and pleasant manner.
Ken A | Expérience généraleStorage was great and super helpful staff Unfortunately I can’t say the same about the truck hire situation.
Carl D | Expérience généraleThe lady helping me was just amazing. U haul needs more staff like her.
Milad I | Premières impressionsFinding the unit was confusing. There is a gated part of units, but my unit was not in the gated area while I was provided the gate access code. There was no map of building name provided. I moved in after their office hours, and found there was no lock provided to lock. There was no store around to go and buy a secure lock at 10pm. Even if I could get a lock, the access hours ended at 10pm, so I was afraid the alarm would set off when I come back with a lock. I called the customer service. First CS didn't provide solution and transferred to next CS. I can't leave the unit without a lock. I discussed with her to use the lock that came with the Uhaul truck that I rented from a different location, and come back to the storage office to get a lock next day and go to return the truck lock. It takes 1,5 hour to do that as I don't live close to the unit during my work hours next day. The information and solution about the lock (how to securely retrieve the lock) should be included in advance for after hour move-ins. It was stressful to deal with the issue late at night, and it took additional trip to the unit next day taking out from my work hours. I spoke with the facility next day and requested a discount or some sort. The facility was sending in a request to the head office. I hope to hear from them.
Hiroyo K | Déménagement en ligneHardik and Jennifer at the Matsqui location, and the entire online team, are simply the best. "The Best". Special call out goes to Hardik. In my 10 days of moving into my new home, he has been an amazing help. Always a smile on his face, very helpful and extremely patient, Hardik has gone out of his way to make every need of mine, possible. Simply Amazing. So many changes I had, from booking to unbooking to rebooking and needing supplies to storage needs as per my needs, this team here at the Matsqui location, are like flying First Class. This location is my go to place for any future moving needs I may have. "Simply Amazing". Thanks again team. Kish
Kishore K | Déménagement en ligneThis was by far the best service I've had a U-Haul, I want to personally thank Jennifer Machado. Very professional and assertive in dealing with my moving experience.
Austen h | Expérience généraleOver priced. No in unit lighting. FOD blowing in my unit.
William S | Expérience généraleAbsolutely excellent dependable service .. Jennifer Machado is amazing sweet, caring & helpful! Your guys at Hazelwood Ave are also sooo kind & helpful! Both U-Hauls are amazing dependable, caring, efficient!!! Thank you All!!!
Priscilla W | Premières impressionsBetter mounting of access code devices so those in smaller/lower cars can reach easily.
PATRICK T | Expérience généraleJennifer Machado is truly a professional. She goes above amd beyond & really cares for all of her client's & treats everyone wpth dignity, kindness & absolute respect. If i could give her a huge tip i most definitely would. She is definitely a perfect match for management. Thank you so much Jennifer & thank you to all who did all you possibly could to accommodate myself & all my issue's that followed. My family & I are truly grateful. Sincerely, Sarah M Clegg.
Sarah C | Expérience généraleThanks for your great customer service
Brandon B | Expérience généraleAll the staff is very helpful and genuine. Yashika is fantastic.
yashika m | Premières impressionsAlways good service from location on storage and truck and trailer use
Colleen C | Expérience généraleSuper helpful staff.
David A | Premières impressionsYou have an excellent GM and overall a solid customer service oriented team.
PAUL J | Expérience généraleAny difficulties I had were immediately resolved by the Manager. The staff were all courteous, pleasant and helpful, the facilities first rate, and the terms reasonable. I wouldn't hesitate to use this storage facility in the future.
Josephine J | Expérience généraleHappy to choose here over a privately owned storage, more privacy and less intrusion from whoever is on charge. Only down fall is the little light on the unit. Winter nights it's not bright enough but it's not like we are there for hours anyway. Thank you for your service
Aleksandra W | Expérience généraleI over paid for gas by $60 and I wasn't reimbursed. The employee was rude
Samantha M | Expérience généraleThe woman who helped me (sorry i forget her name) was so helpful and so lovely. We chatted for a bit and she was so pleaseant. I would definitely recommend Matsqui U-Haul to EVERYONE!
Samantha V | Déménagement en ligneStaff are excellent, friendly, and helpful.
DANIEL B | Premières impressionsWe confirmed that we would have the reserved dollys which we never got and then we were told to drop the truck off at a site that is in the process to become a uhaul place. They sent us to a uhaul up the road where the company wanted to charge us $290 for dropping off at the wrong location. The person who works there was able to get it sorted out l
richard M | Premières impressionsNick once again was a pleasure to deal with, Jennifer also very friendly and made my experience all so much better.. I recommend this facility for your well maintained uhaul trucks. Clean and affordable storage with great access hours and 24 hour security. Staff that goes over and beyond to make it a pleasant and quick check in/out Same time providing clear instructions on entry/exit alarm system and fee if not followed. Billing cycles, late fees & non prorated monthly secure storage units: Great location right off the highway gas station on the way.
Alyssa G | Expérience généraleThe staff who helped me was excellent. They were handling a complaint call. I just want to say they were very professional even though I could tell it was a difficult call for them. Then they proceeded to help me. He was incredible.
tammy a | Premières impressionsStaff was very nice and helpful!!!
Nikola S | Premières impressionsEverything was great until I needed a truck which proved to be a bit interesting. I could not understand what the male answering the office phone was saying. It seemed the prices changed after booking because I booked a one way which this location didn't end up having so I payed quite a bit more not only for the mileage but also for the gas because I had to return the truck. I was told Id have 48 kms free which was also not in the return deal. That wasn't great because I would have gone a different route had I known that in advance.
Jennifer B | Expérience généraleNicolezz is a great employee who knows his job well and is always professional and pleasant to deal with. U second time using this facility and the first time he went over and beyond to help me and again yesterday he was so helpful!! He got me into the perfect size unit and was quick and efficient with the paper work. GREAT LOCATION - ASK FOR NICOLEZZ HES A BIG BOWL OF SUNSHINE.
Alyssa G | Premières impressionsAwesome staff.
Rene B | Premières impressionsThx for everything
Susan G | Expérience généraleAll of my things became mouldy because there was a leak in the roof that never got fixed and created a plethora of black mould. I had insurance, yet no employee would direct me as to what the next steps are. So I had to abandon my things
Ciara C | Expérience généraleThe young man working there was very busy..could use some help...but he was very helpful and pleasent.. very good customer service even though he looked tired as it was close to closing and customers were still coming in.
Corene A | Premières impressionsRated excellent because of Jennifer Machado and her friendly service. She is most helpful and I continue storing there because of her and her staff.
Ken A | Premières impressionsGreat and through customer service. Each requirement and U-Haul storage policy was explained.
Michael O | Déménagement en ligneJessica the manager was amazing my whole experience at uhaul was too made moving so much easier
Tiyam D | Premières impressionsMy locker wasn't clean and had a he'll of a time trying to open and close the roll up door the first sales rep I spoke with on the phone I said 4 times I need a 5 by 10 by 10 email came and the measurements were 5 by 5 by 10 no worries its straightened out now except for the roll up door
Nikki B | Premières impressionsThe girl who helped me (Jennifer Machado) went above and beyond to help me with my final move in, that I was having trouble with doing online
Laura B | Premières impressionsGreat service and very helpful at the location
Justin R | Premières impressionsThe staff at this uhaul were amazing, I found myself behind and they helped me through this tough time
Scott A | Expérience généraleSuper easy convenient stress free ready to go right away great service. Merci.
Adam B | Déménagement en ligneImpressed with the professional, helpful and pleasant staff.
Leonard B | Premières impressionsStaff was amazing. Storage unit was clean and easily accessible. Only plus point would have been if the storage were 24 hours accessible.
Niranjan B | Expérience généraleI would go back to that storage before anywhere, it was easy to access for me, always dry and super great people.
Joan K | Expérience généraleNo lightbulb in my unit when I moved in
Donald H | Expérience généraleThis is the second time I have rented and both times the staff was great
Todd S | Expérience généraleThe team there is extremely helpful and friendly
JASON D | Premières impressionsThe staff was extremely professional and very helpful. I will continue to use this location based on the above information.
GARRITH M | Premières impressionsWhere we finally ended up we we happy with staff and spot rented. However, this was our third uhaul. The first two said they had trailer parking but they were completely unacceptable to be offered for anything other than a small car. also, you had to make impossible turns to back in. They admitted that others have tried to park but failed. The one spot has someone else's camper over the white line about 8" too, leaving the spot unusable. We spend nearly three hours driving around to get a spot a complete waste of time and added stress. I have been told that a call centre looks at a map of locations off site. They need to have more information like how many feet, how much turning space to determine if a trailer will fit and if they are not sure they beed to transfer call to actual location to verify. This was a horrible experience!
JENNIFER F | Expérience généraleJennifer, Nicolas, Adrian! Amazing team! They have been so Helpful and so kind to me! Not knowing the life changes that hit me...they made it so easy. Each one of them had went out of their way to help me! High Respect & Gratitude! Kricket aka Christine
CHRISTINE C | Premières impressionsThe customer service I experienced was courteous and helpful above my expectations.
PAUL J | Premières impressionsWonderful experience! I plan on staying at this uhaul for a long time. The manager at this location is very friendly and is fine looking. She also would go above and beyond to help with anything and I believe that she deserves the utmost respect from me and from everyone! It's hard to find a woman like her.
Nikolaos N | Premières impressionsStoring my things at your facility was handy. It was easy to access my unit when needed. The staff were pleasant and very nice to work with. If I need a storage unit in the future, I will definitely be looking at your facility. Thank You Jennifer.
Morris J | Expérience généraleVery friendly, knowledgeable and experienced staff. Good location and well priced. Merci.
Iouri I | Premières impressionsI always stick with Uhaul... Always will!
christine n | Premières impressionsJen was very polite and eager to help. Fast and funny helps. Only complaint was the schedule of the return of the van from the previous customers. Understanding as this is as nothing ever goes as planned. In fact I don't really care for that time line expectations. We were directed to another location to pick up the van, which did not happen as the client was delayed. This did stall our time to start. In fact we were told that we could take our time thereafter in returning the van. This was much more relaxing. I guess it's a busy time. Tty8tr thanks
DAN R | Déménagement en ligneManager was great Jennifer
Marc P | Expérience généraleI reserved 3 storage lockers for my move. A transport truck is coming to deliver all the furniture and belongings. I show up to open my units and they tell me they gave my reserved units away to someone else and the only have 2 5x10 units available. I never received a phone call or anything prior and had to go find another unit at the last minute before the movers showed up. I could have came in earlier to start renting the units a few days or weeks in advance if they had told me it would be an issue, but I was never told that. Don't tell me I can book a reservation and then give my units away with absolutely no heads up. That's not a reservation.
Jordan S | Expérience généraleJennifer was extremely helpful. I give her 5 stars.
Robert D | Expérience généraleThis was the second time I have stored there. Both times were excellent. I have no complaints. Next time I need to store something I will be back again.
Danny B | Expérience généraleLet individuals know thru email and phone call not their monthly storage fee is about to go up
Allan M | Expérience généraleNicholas was extremely helpful and kind. He personally helped me unload a 6'x12' trailer. I was I incredibly tired and overwhelmed after being on the road 5 long days and don't think I could have done it without his very kind help. It's so rare anymore to be treated like an actual human being and being treated like one actually shocked me. In a good way. That's sad to say, right? I'm so glad I had the very rare experience of encountering such a good person as Nicholas. Wonderful experience!
MEREDITH M | Premières impressionsThe facilities, service and my overall experience were all excellent and I'm very glad that I went with this location! I highly recommend it to anyone looking for an extra storage that won't break a budget!
Bart K | Expérience généraleThe office staff here over the last few years have been nothing short of amazing. Jennifer and her maintenance staff have been very helpful and accommodating to me throughout my time there. Would absolutely return to this location for any rentals or future storage.
Steve O | Expérience généraleThe lady was friendly and cute.made check out easy.
JOSEPH B | Expérience généraleThe locker had what looked like motor oil/grease spots on floor that needed to be cleaned before we could move our posessions in. The rubber seal at bottom of door is missing so dirt/dust blows in - possibly mice?
Peggy J | Premières impressionsI've always found the staff here friendly and helpful, if sometimes a bit overworked! Popular location.
MARK H | Premières impressionsI called last month to cancel and the lady said we are set and its cancelled. This month i got charged again and when i called..i was told the cancellation did not process correctly by the lady..however they see the cancellation. I asked for a refund for this month because it wasnt my fault but the manager didnt do anything. I paid extra $89 for no fault of mine. Very disappointed.
Chaahat S | Premières impressionsOne employee was extremely abrasive, arrogant and rude. This was experienced on several occasions when i was in paying the rent and when i was clearing out the unit. At that time she was so rude and condescending and did not appear to be listening to what i was saying and being very dismissive
Clinton R | Expérience généraleThe lady in the office is extremely friendly and helpful!!!!
SHARLENE A | Premières impressionsi was very suprised that i was not treated good with the service that was provided by uhaul.
Kailash K | Expérience généraleI did everything online and honestly didn’t have to talk or deal with anyone so that was pretty cool... the only thing is my storage was supposed to come with a free lock upon rental online but unfortunately there was nothing in my rental locker when I moved in but that’s ok I had my own lock anyways, other then that everything went smooth
Shawn N | Déménagement en ligneThe manager Jennifer is awesome lady she is so polite and nice and very accommodating as much as she could be. I would love to deal with her as a manager for ever if needed to she has made my experience with u-haul pleasant and has made up for any problems in the past I've had with other u-hauls on Vancouver island and Surrey. I believe in and trust her and would do business with her any andneverytime I have the chance. She is so awesome of a person and woman I'd would be extremely happy if she was in my life forever that is how easy she has made it for me to trust someone again. Thank You Jennifer.
Rick D | Premières impressionsExcellent service.
Alatif A | Expérience généraleJennifer is the best UHaul manager. I know, as I've dealt at dozens of Uhauls & other storage facilities across the US & Canada She is knowledgeable, friendly & helpful & somehow is able to smile after a tough day
Robert S | Expérience généraleJennifer was excellent to deal with.
WADE L | Expérience généraleVery friendly and accommodating
Tom C | Premières impressionsMade a stressful experience bearable
Mark D | Premières impressionsIm only giving you above average rating for two reasons. When the new doors were installed the pushed all my storage material into a big pile and left nuts bolts pieces of metal behind. When i mentioned this to the staff, it was like i was bothering them. Plus I now am renting a 5x10 unit. That in reality is only 5 x 9. The last 12 inches is located on the exterior. And i hope your not saying the 10 is the height...So im paying for 50sq feet of air...I woud have given the staff an ok rating. But you dont have that option , but not worthy of a No rating
MICHAEL S | Premières impressionsIt's definitely the worst storage my company had to deal with. Now we are switching our other storages from UHAUL to somewhere else. It's absolutely robbery! will never deal with you guys again, no matter if it's personal or business... Won't recommend to anyone!!!
Konica M | Expérience généraleThe lady got most of my info wrong, demanded phone numbers not needed and did not explain what they were for. I thought they were emergency numbers she was asking for and turns out they were not . U haul phone in support was amazing and fixed everything.
Enid M | Premières impressionsRats destroyed all my stuff!!!!! Wish I could have been given a cheque to replace some of my damaged items!!!
FRASER Y | Expérience généraleIt was just about location to move, staff and manager Jennifer always went above and beyond for me and I could not have been happier. Sad to leave but I'll visit! Cheers to a great team at Matsqui place
Tracey B | Expérience généraleThe best part of our experience here was the young lady in the office; Jennifer, I am guessing, is her name. It was her we saw this last time as we emptied our unit. She was SO pleasant, efficient, and helpful. She even remembered us from when we first set the storage up. She is why we would recommend this place.
Ken A | Expérience généraleThank you for keeping my stuff dry, no damages.. and the staff were always friendly.. Cheers
WENDY H | Expérience généraleBrought my own padlock, but Would not let me use my own. then when I was standing there with no other option, they charged me for one of their own cheap crappy $10 locks. Then explained the reason for this was so they can easily cut the lock off if they needed too, but assured me that motivated BnE offenders somehow could not cut it. Underhanded.
pontus a | Premières impressionsJennifer Machado handled my bookings so well! With a busy line up behind me, and being on hold with the police, she still helped me complete my booking on her computer and kept super cool under the pressure. Super friendly to deal with!
allen d | Déménagement en ligneJennifer was outsanding, she took care of all of my uhaul needs. I will be back
Marie J | Expérience généraleThe people at Uhaul are always friendly and helpful. They will go out of their way to help.
Diana M | Expérience généraleI've used other Uhauls over the years & Jennifer is by far the best manager. She's knowledgeable, friendly & has lots of common sense. I like dealing with her.
Rob S | Expérience généraleThe woman in the office was very courteous and helpful and went out of her way to make sure that we were well looked after. Merci!
Christina W | Déménagement en ligneOutstanding customer service
Andrew S | Premières impressionsWonderful experience Excellent customer service
Debra S | Expérience généraleWhen ever we move U-haul is the only company we use . Have been using U-haul trucks and storage on and off for 40 yrs .
Elizabeth M | Premières impressionsAbsolutely horrible, no free month for storage travellers no one way. Drove 1700km and first month free. Rented a uhaul truck with hole in tank and never covered my whole gas bill because I had to return truck. Company kept changing my visa 2 months after I canceled my storage.one staff member has no idea what they are doing. Horrible experience and will never go back.
Travis D | Expérience généraleAll good
DAVID B | Premières impressionsStaff here were always helpful, friendly and professional. Great team!
Jon C | Expérience généraleI was looking for fast, easy, reliable, safe and a cheap price for a storage unit usable the same day. Was able to accomplish all that online and could go just after. Really satisfied.
Audrey-Anne B | Déménagement en ligneI felt the lady that helped me she was very nice and new her job very well. She made sure I had a locker she got the paper work done faster then I had in the past. Great service from her.
Nancy V | Premières impressionsre maintenance - front door was stuck closed we stood in rain until girl noticed us...lol was also invoiced for room I didn't use but generally good service as usual!
Carmen L | Expérience généraleMy only complaint is the location has allot of Uhaul equipment stored around the facility that can make navigating a 20"+ truck difficult for the average person.
James B | Expérience généraleVery helpful. Highly recommended
Christopher P | Premières impressionsI was nervous about booking based on other reviews. But the mobile check-in service was very easy with step-by-step instructions. I also used the counter service and had great help.
Bradley J | Premières impressionsThe staff here are awesome! Very helpful and friendly.
Martin S | Expérience généraleEverything was easy :)
Leah P | Expérience généraleNo Problems
Robert N | Expérience généraleAucun
Charles H | Expérience généraleHad to get a 10 x 15 instead of a 10 x 10. Staff very helpful to accommodate. Able to unload and drop off trailer with no problem.
Morris J | Premières impressionsCustomer service was exceptional!!!
Cathie H | Expérience généraleVery friendly and helpful employees, no complaints about any aspect of this U Haul storage facility. Two thumbs up!
Lisa R | Expérience généraleEverything was fine. Thx.
mikkell b | Expérience généraleExcellent assistance both online and in the office.
Robert D | Premières impressionsStaff was always helpful when needed and effectively answered any questions
GERARD & | Expérience généraleStaff goes over and above to make the experience great.
Claude R | Expérience généraleThis was not the U-HAUL I was originally booked in but it was convenient and they were able to accommodate me when the original U-Haul had a unit miss matched.
kimberly r | Expérience généralethank you for your great help and consideration
Barabara K | Expérience généraleService rep went above and beyond. I only had a few hours before I had to fly out. She helped me find what I needed with local tips. Greatly appreciated
Robert E | Premières impressionsFriendly and knowledgeable staff always willing to help and go the extra mile.
Alejandra C | Expérience généraleI have just rented a 5x10 unit. I had a really difficult time getting the sliding latch to open. I talked to the lady on shift and she said that there were a number of units that are very difficult
Robert A | Premières impressionsGreat staff!! Friendly and always helpful. Excellent!!
TREVOR B | Expérience généraleThe lady in the office was awsom helped me every step of the way nice n friendly professional arranged everything right there on computer i was in and out in 15 min very goo
Thomas M | Premières impressionsOnline bookings were easy, staff onsite always helpful, great pricing
Adam S | Expérience généraleThank you.,you have been a great comfort.
Barabara K | Premières impressionsVery efficient and professional!
Grant A | Premières impressionsJennifer was the best!
Ken M | Expérience généraleReally was a pleasure to have businesses with Uhaul the staff made very easy every thing.
octavio j | Expérience généraleGreat service!!!
Brandon B | Premières impressionsthank you for great service - Jennifer has been an extremely helpful manager
ALBERT T | Expérience générale1 headlight that was not working & damage to the truck. They said just take a picture & don't worry. Really? Minor issue but the old damage was repaired but came loose. I'm not responsible for it.
Brett H | Expérience généraleI rented a gated unit, I inquired about an exit fob, she stated there aren't any! Beware seniors & disabled , this may not be the storage units for you!
Deborah H | Expérience généraleExcellent service and storage unit was perfect for our needs.
Wayne P | Expérience généraleFriendly and helpful
Sergiy Z | Expérience généraleExcellent customer service and extremely helpful.
joane r | RéservationOnly complaint i would have is a couple of our boxes were damp other then that overall happy
Chelsea J | Expérience généraleAs good as it gets! Couldn't ask for better!
Raymond N | Expérience généraleI always get good service here
Rob S | Expérience généraleThe facility was clean and well maintained, It appeared secure and well lit. The staff was friendly and helpful. I would recommend this facility to a friend.
KATALIN W | Expérience généraleThank you for a great easy storage experience, we would definitely use your facility again. Cheers Julie
Julie D | Expérience généraleWas convenient and secure
SANDY S | Expérience généraleThe service was fair and courteous
Leonard S | Expérience généraleCustomer service in person on the phone was excellent. The storage facility was clean and larger than expected. Convenient location. I would definitely recommend Uhaul to anyone which I have. Thankyou
Maria C | Expérience généraleThe woman at the desk who helped me was very helpful and very friendly and professional.
Carmen B | RéservationVery good experience. Clean, accessible, worry free.
Nadia T | Expérience généraleBrilliant
PHILIP B | Expérience généraleVery friendly staff would use again in a heartbeat if needed.
Jeff B | Expérience généralerated as above
Ken K | Expérience généraleAlways clean and staff friendly and helpful
SANDRA P | Expérience généraleOffice staff were super helpful. Gave me extended access when I arrived with the trailer so I could unload it and return it that night instead of having to return the following day.
Robert K | Expérience généralethe staff was always very helpful, and professional. If I ever needed a storage locker again, I would definitely look at UHaul 1st.
Bruce U | Expérience généraleOnly stay of two. Months- very pleasant staff- very satisfied. Thanks. Desmond. Dumaresq
Desmond D | Expérience généralegreat friendly staff, got me the truck i needed last minute (twice) , special promotions were applied, all in all a very pleasant experience which made moving less stressful! :)
Peter F | Expérience généraleWas a easy to navigate and was easy to move out Was secure and safe Good job guys
Edwin G | Expérience généraleThanks :)
Lynne D | Expérience généraleThe storage was great. But I called and reserved a van and car dolly 3 weeks in advance and when the day came I had to go 40 mins to other place horrible service thanks for nothing
Clinton J | Expérience généraleRented from you before and will rent from you in the future if the need arises. Thanks for the great service Jim
Jim H | Expérience générale