Customer Reviews for U-Haul Moving & Storage at S Fraser Way

Évaluation :

4

I had difficult time returning blankets at one store in Brampton, ON. They could not locate the reference number from their system to match with the one on the receipt. I ended up leaving blankets without the receipt. They said they will email me the receipt when they finally find it in their system. It's been 5 days now no email from them.

Évaluation :

4

UHaul has a very long process to validate the client. I've rented multiple time from Uhaul and it seems to get worse. I'm not sure why for repeat customers they can't make the process more efficient. Today I rented a $15 trailer and it tool almost 30 minutes go through the entire process of getting their contracts competed.

Évaluation :

4

Jen the GM is wonderful! How ever, they need to be checking there equipment better. I was given a trailer with a bent tounge, as being a 6x12 the brakes would not apply as the braking mechanism would not slide due to the bent tounge. Lights also were burnt out , not connected and bad ground on the wiring system

Évaluation :

5

Hardik and Jennifer at the Matsqui location, and the entire online team, are simply the best. "The Best". Special call out goes to Hardik. In my 10 days of moving into my new home, he has been an amazing help. Always a smile on his face, very helpful and extremely patient, Hardik has gone out of his way to make every need of mine, possible. Simply Amazing. So many changes I had, from booking to unbooking to rebooking and needing supplies to storage needs as per my needs, this team here at the Matsqui location, are like flying First Class. This location is my go to place for any future moving needs I may have. "Simply Amazing". Thanks again team. Kish

Évaluation :

5

Hardik, and Jennifer, the team I dealt with at this location, and the online team, many of them, I dealt with for my needs, are simply they best.. "The Best". Apecial call out goes to Hardik, I have phoned him on many occasions, booking, changing, rebooking, and visited him in person to get help with all my moving needs, he has stood out on every occasion, as per my moving needs. With a smile, and so much respect and patience for every time I have either visited or called. Simply amazing. My move has now completed, which took 10 days, and I sincerely thank Hardik, for going out of his way to help me meet my moving needs. Renting a truck to supplies to storage needs, he is an amazing man. Complete 100 % assurance and satisfaction. From this day on, this Matsqui location is going to be my home location for any moving needs. Cheers all.. And thanks again for making everything possible for me. Kishore

Évaluation :

4

One headlight was out and brakes were squeaking. Truck maintenance?

Évaluation :

5

This was by far the best service I've had a U-Haul, I want to personally thank Jennifer Machado. Very professional and assertive in dealing with my moving experience. 

Évaluation :

5

Great service... Friendly and knowledgeable staff.

Évaluation :

1

Over priced. No in unit lighting. FOD blowing in my unit.

Évaluation :

5

The experience was seemless, Jennifer was fantastic.

Évaluation :

3

I have rented from this location many times over the years. Today's rental was not what I have grown to expect. The van we rented smelled badly like wet dog and the back was not particularly clean. The dolly I rented was not in the van so I had to line up and wait for it. As I drove away two warnings kept flashing that the traction system needed servicing and the stabilitrak system needed servicing. The ABS light was also on and the traction system light was on. As a pulled into a parking lot one of the rear wheels locked up on me for a few seconds. I called the Roadside assistance number but they insisted on my contract number before they could help me out and maybe disable the traction system. I tried finding it on my phone and the Uhaul App but all I could see was a reservation number. She kept insisting she needed a contract number. I gave up on that and drove the van back to UHaul. The young lady there had no idea what to do and there was no other van to take. I told her I would take a chance with the van and drove away. I used it for about 35km total. Once in a while the traction system would act up but I got our move done. In the end I had to pay for the extra mileage I did driving it back to UHaul and had to deal with the wet dog smell all day. This is unusual for this location where I have always had good luck.

Évaluation :

4

Very friendly & quick service from HARDIK.

Évaluation :

5

Absolutely excellent dependable service .. Jennifer Machado is amazing sweet, caring & helpful! Your guys at Hazelwood Ave are also sooo kind & helpful! Both U-Hauls are amazing dependable, caring, efficient!!! Thank you All!!!

Évaluation :

2

The employee wouldn't let me sign the truck back in myself and it was very strange when it came time to payment, just started charging my card Willy nilly. Then said it was declining. And told me to pay by card inside. So I went in and tried using my debit and he kept telling me it was declining. The machine didn't prompt me properly. Apparently I am not able to pay for anything with a debit card, either. I had to move money around, if I had been allowed to pay through the mobile app myself I could have taken my time and not been stressed out about it.

Évaluation :

5

Have 2 customer service people to work at the same time.

Évaluation :

4

Better mounting of access code devices so those in smaller/lower cars can reach easily.

Évaluation :

5

Always good service here

Évaluation :

5

Jennifer Machado is truly a professional. She goes above amd beyond & really cares for all of her client's & treats everyone wpth dignity, kindness & absolute respect. If i could give her a huge tip i most definitely would. She is definitely a perfect match for management. Thank you so much Jennifer & thank you to all who did all you possibly could to accommodate myself & all my issue's that followed. My family & I are truly grateful. Sincerely, Sarah M Clegg.

Évaluation :

5

Thanks for your great customer service

Évaluation :

5

The representative at the counter was incredibly helpful. Please give her a big thank you for me...again.

Évaluation :

5

It is totally different place now. As compare to last year at this location, This time i get one of the best customer service. I use this location for pick up and drop off. Both time i got all my answers. I would say they are very helpful

Évaluation :

5

Please do not use armorall or equivalent on the floor or pedals makes it hardtop drive and I twisted my knee while getting into the unit

Évaluation :

5

All the staff is very helpful.

Évaluation :

4

Friendly helpful staff. The 6x12 covered trailer that we rented was very well maintained, and served our purpose perfectly. The only reason we checked no on “was the equipment clean and well maintained ? “ The trailer was somewhat dirty, but that could easily been that the roads were dirty between car wash and drop off. Over all a good experience. Will rent from them again if the need arises. Brian McCormick. Abbotsford BC

Évaluation :

5

All the staff is very helpful and genuine. Yashika is fantastic.

Évaluation :

5

Always good service from location on storage and truck and trailer use

Évaluation :

5

Super helpful staff.

Évaluation :

5

Make sure all lights work properly

Évaluation :

5

I don't like that I have to put more fuel in to the truck It was approximately 3/4 full but I had to put about four extra gallons To make sure that I brought back adequate fuel should always be a full tank that way I can fill it up to fall and I won't be short and a charge for lack of fuel

Évaluation :

5

You have an excellent GM and overall a solid customer service oriented team.

Évaluation :

3

Please revise your location for checking fuel the location that the attendant is using is on a drastic angle and told me I didn't put enough fuel in the van. Move it to a flat location.

Évaluation :

5

It was perfect service

Évaluation :

5

Any difficulties I had were immediately resolved by the Manager. The staff were all courteous, pleasant and helpful, the facilities first rate, and the terms reasonable. I wouldn't hesitate to use this storage facility in the future.

Évaluation :

5

The guy working at the location was very helpful and patient.

Évaluation :

4

Happy to choose here over a privately owned storage, more privacy and less intrusion from whoever is on charge. Only down fall is the little light on the unit. Winter nights it's not bright enough but it's not like we are there for hours anyway. Thank you for your service

Évaluation :

2

I over paid for gas by $60 and I wasn't reimbursed. The employee was rude

Évaluation :

5

The woman who helped me (sorry i forget her name) was so helpful and so lovely. We chatted for a bit and she was so pleaseant. I would definitely recommend Matsqui U-Haul to EVERYONE!

Évaluation :

5

Was an overall great experience, friendly staff member who was very helpful

Évaluation :

5

Bien

Évaluation :

5

Always good service here

Évaluation :

3

It would be great if the american staff would be accurate when they claim the types of payment methods available, as this was a huge inconvenience to me. Had I known when making my booking it would have saved me hours of inconvenience. Then, my booking was not as I arranged and had they been more transparent, it would again, have saved me hours of inconvenience. It isn't the locations fault as they did not make the booking. If I could have made it with the location itself, I'm sure It would have saved myself a full day of BS. This isn't the first time this has happened, and even though specifically asking the questions that were meant to avoid this, I was given misinformation, which is why I now look into renting from other companies and only use uhaul as a last resort.

Évaluation :

5

The staff and manager is very helpful very kind courteous and polite and go out of your way to help you with your experience renting trucks and storage units at U-Haul

Évaluation :

5

Staff are excellent, friendly, and helpful.

Évaluation :

1

Extremely stupid you have to call to make your payment, they had the truck wedged way in the back behind all the other vehicles, it took half an hour to get the truck out

Évaluation :

1

We rented a 17' truck from this U-haul storage and on returning it and looking at our final bill we had about 130 extra charges on it When picking up the unit the management was extremely rude and not very helpful at all … We rented it for one day and dropped it off at 8:55 am and proceeded to put the keys in the drop box and left , due to not knowing that we needed to do a on line drop off they charged us a after hrs fee and the opened at 9:00 am 2nd We did sweep out the back of the truck as good as possible and due to it raining out was not spotless , they proceeded to charge a 50 fee for cleaning , in talking with them I asked what should we have done taken it to a car wash and the response I got was you should have done a little more then sweep it ??? Called them to discuss the issue and management said oh well you should have read your contract , and it is what it is ….. I highly recommend NOT renting from this location and if you do make sure to be treated like lower the scum as they only care about there dollar and how they can nickel and dime you to get more money STAY AWAY !!!

Évaluation :

3

We confirmed that we would have the reserved dollys which we never got and then we were told to drop the truck off at a site that is in the process to become a uhaul place. They sent us to a uhaul up the road where the company wanted to charge us $290 for dropping off at the wrong location. The person who works there was able to get it sorted out l

Évaluation :

1

the truck was not the clean at the time of pick up and when i riturn after hour they ask to clean and charge 25 $ for not cleaning truck i need to get my full money back for this crapy service from the haul at this location and the person at the front was so rude does not wanna to listen and ask me to pay again even it was charge on my master card

Évaluation :

4

Nick once again was a pleasure to deal with, Jennifer also very friendly and made my experience all so much better.. I recommend this facility for your well maintained uhaul trucks. Clean and affordable storage with great access hours and 24 hour security. Staff that goes over and beyond to make it a pleasant and quick check in/out Same time providing clear instructions on entry/exit alarm system and fee if not followed. Billing cycles, late fees & non prorated monthly secure storage units: Great location right off the highway gas station on the way.

Évaluation :

5

Staff at this facility was extremely polite and knowledgeable and a pleasure to deal with.

Évaluation :

1

Nobody at this location gives a crap or knows what's going on. Worst service ever.

Évaluation :

2

Both on pick up and drop off. (Different associates) they really seemed very inconvenienced to help me. Lucky for u haul they are one of the few places that rent trailers for a decent rate. Cause customer service is definitely lacking.

Évaluation :

3

Ice needs to be cleared almost fell to bick up the trailer. Very slippery

Évaluation :

4

Being more prepared. We waited an extra 1:45 minutes when we arrived on time to pick up the truck.

Évaluation :

2

They did not have the truck I booked available for my reservation time. Had to take a smaller truck and make more trip costing us more money.

Évaluation :

1

The clerk was rude and not friendly....I got the vehicle with a gas tank just under half and brought it back the same...clerk said it needs to be half and argued with me...insisted that I put in the you more gas or be charged a fee...scan city....

Évaluation :

5

The staff who helped me was excellent. They were handling a complaint call. I just want to say they were very professional even though I could tell it was a difficult call for them. Then they proceeded to help me. He was incredible.

Évaluation :

5

I highly recommend this location. All the coworkers are so kind and sweet and always go the extra mile to make sure that my rental is smooth and easy. The cost is very affordable and I am always going to use Uhaul for all my moving needs. Jennifer who helped me is so kind and polite and because of her she makes the Uhaul experience much more enjoyable

Évaluation :

2

I came in at contracted pick up time, after paperwork done, i have to wait. Other customer came in from time to time, but I have to wait all customer served. I just said that I hired loading unloading people and cannot wait too long, then responded me like this: "you want to cancel it?" I use Uhaul many years, can not image got so rude response. I understand this location have many customers (many are storage customers?) , but I came first, and can wait reasonable but why should wait till all customer served?

Évaluation :

5

Staff was very nice and helpful!!!

Évaluation :

5

Excellent customer service, fast and friendly and helpful

Évaluation :

3

I have rented twice this fall. Neither time was there a truck available at the location I had specified. Very inconvenient trying to juggle this on a moving day. Yesterday it cost me time mileage and gas with no accommodation for reimbursement. Also the truck was double booked and my 24 hour rental was cut to 9 hours! If I ever have to move again I will make every effort to not rent from uhaul.

Évaluation :

2

Overcharged yet again.

Évaluation :

5

Everything was great until I needed a truck which proved to be a bit interesting. I could not understand what the male answering the office phone was saying. It seemed the prices changed after booking because I booked a one way which this location didn't end up having so I payed quite a bit more not only for the mileage but also for the gas because I had to return the truck. I was told Id have 48 kms free which was also not in the return deal. That wasn't great because I would have gone a different route had I known that in advance.

Évaluation :

3

There was a screw up in my reservation information that significantly increase the cost if the rental. It took over an hour to straighten that out. Not the locations problem - again, another issue with central booking.

Évaluation :

3

I wouldnt recommend uhaul to anyone. There was no dolly to rent even though i told the lady on the phone that we made the reservation with that we needed one. They didn't have the updated hitch connector so i had to buy one from them for 22 dollars almost like it was on purpose to make more money. That should be something provided if there stuff is old or outdated. No one informed us when making our reservation that there was a deposit for the trailer. My phone reservation should be recorded because it says they are, so you can verify my comments. I have more to say about making my reservation i feel like they got me to rent the bigger trailer just to make more money of me. I have read many negative reviews about the tactics used and hidden costs. Now i know first hand and wont be burned again. The lady at the location was very good though.

Évaluation :

5

Good Job ! I will come again.

Évaluation :

5

Went out of the way to give out a helping hand.

Évaluation :

5

The people were friendly and knowledgeable, the rental went smooth and the return was fast and efficient. Tks

Évaluation :

5

Nicolezz is a great employee who knows his job well and is always professional and pleasant to deal with. U second time using this facility and the first time he went over and beyond to help me and again yesterday he was so helpful!! He got me into the perfect size unit and was quick and efficient with the paper work. GREAT LOCATION - ASK FOR NICOLEZZ HES A BIG BOWL OF SUNSHINE. 

Évaluation :

1

I was using this location from last 6 years and many of my friends as well. They wasted so much time this time . And charged extra from my account. I will give 0 star to this location or not going to recommend anybody. Worst experience .

Évaluation :

3

It always seems to be a long wait to get to talk with the attendant, each transaction seems to take a long time. Also, with this rental, there was a mix up with the trailer I had rented, and it was not on site at the time that I had booked to pick it up. Fortunately, there was another open trailer that I could take instead, and the weather was nice, so I was able to move the furniture I had without any mishap. Also the trailer brakes locked up while I was loading up and I couldn't get them to unlock. I called the UHaul I had rented from and they couldn't help. I called roadside assistance but could not get through. After unplugging and disconnecting everything and reconnecting all of it the brakes released on their own.

Évaluation :

5

Awesome staff.

Évaluation :

5

The women who was working there today was amazing!!! Exceptional customer service - she goes above and beyond! She makes this u-haul one of the best! So kind, helpful, professional and makes the entire process easy and painless! She was amazing to the person ahead of me as well. Can't say enough good things! Wish I got her name … I think her name may have been Jennifer

Évaluation :

1

Even with an online reservation it took 45 minutes to get the trailer.

Évaluation :

4

Thx for everything

Évaluation :

1

All of my things became mouldy because there was a leak in the roof that never got fixed and created a plethora of black mould. I had insurance, yet no employee would direct me as to what the next steps are. So I had to abandon my things

Évaluation :

5

U haul truck should be washed Rest everything is goood

Évaluation :

4

We have also used the location onKingGeorge Hwy.in Surrey. No comparison. The staff in Abbotsford were very helpful, the facility was clean, organized, and easy to use. It was a last minute rental, and they were very accommodating. No attempt to upsell us. We will use this location again, the one in Surrey, never again.

Évaluation :

3

They did not have the equipment i paid for

Évaluation :

4

Show room is cluttered with overstock

Évaluation :

5

The young man working there was very busy..could use some help...but he was very helpful and pleasent.. very good customer service even though he looked tired as it was close to closing and customers were still coming in.

Évaluation :

5

Rated excellent because of Jennifer Machado and her friendly service. She is most helpful and I continue storing there because of her and her staff.

Évaluation :

1

Not good at all. We were told we would get 60 km free and the storage place didn't Honor it. The truck sounded so bad and it was horrible to drive. The brakes kept sticking. You can't get ahold of the storage place where you get the truck or to talk to anyone as I have two storage lockers. And the nickel and diming situation is over the top. 25 dollars to sweep the truck????? Wow. Worst customer service and I've rented a truck with you before and I got screwed over. I will never rent from you again so disappointed. I honestly cried most of the day as it was the worst experience. Moving is stressful enough you would think you would try to ease the pain. Guess not

Évaluation :

5

Great and through customer service. Each requirement and U-Haul storage policy was explained.

Évaluation :

1

I rented a 6x12 trailer online a week before I needed it. I came to My designated appointment time for pickup only to find out that the trailer was not there because it broke down. I was then told to go to another location 30 min away. It would have been nice to get a phone call or email notificatIon about the trailer not being available so that I could have just gone straight to the other pick up place.

Évaluation :

5

I had a smooth moving experience

Évaluation :

5

Excellent customer service. I was very upset with uhaul. I booked a trailer three weeks before my move and on the morning of my move they sent me a message stating that I would have to drive three towns away to pick it up. Over a 2 hour round trip. I wanted them to find a trailer for me in my current city and sent me to this location to pick up a different one. Jennifer at the front desk restored my loyalty to uhaul by understanding my frustration and helping my through it. She got me a great deal and took the time to look into my account to see if there was anything else she could do for me. I think she deserve huge praise for her work. Go to this location and ask for Jennifer. 10/10.

Évaluation :

5

Jessica the manager was amazing my whole experience at uhaul was too made moving so much easier

Évaluation :

5

Great experience...keep up the good work!!

Évaluation :

5

you rock!

Évaluation :

4

Everything went well. I had great customer service. Was able to pick up the truck rental on time with no issues. Same with returning it, it went smoothly.

Évaluation :

2

Waited for 40 minutes. Wasn't a really busy day but only one staff to do rentals and storage and sales.

Évaluation :

3

My locker wasn't clean and had a he'll of a time trying to open and close the roll up door the first sales rep I spoke with on the phone I said 4 times I need a 5 by 10 by 10 email came and the measurements were 5 by 5 by 10 no worries its straightened out now except for the roll up door

Évaluation :

5

The girl who helped me (Jennifer Machado) went above and beyond to help me with my final move in, that I was having trouble with doing online

Évaluation :

5

Great service and very helpful at the location

Évaluation :

5

The staff at this uhaul were amazing, I found myself behind and they helped me through this tough time

Évaluation :

5

Super easy convenient stress free ready to go right away great service. Merci.

Évaluation :

5

Impressed with the professional, helpful and pleasant staff.

Évaluation :

5

Staff was amazing. Storage unit was clean and easily accessible. Only plus point would have been if the storage were 24 hours accessible.

Évaluation :

5

I would go back to that storage before anywhere, it was easy to access for me, always dry and super great people.

Évaluation :

3

No lightbulb in my unit when I moved in

Évaluation :

4

This is the second time I have rented and both times the staff was great

Évaluation :

5

The team there is extremely helpful and friendly

Évaluation :

5

The staff was extremely professional and very helpful. I will continue to use this location based on the above information.

Évaluation :

1

Where we finally ended up we we happy with staff and spot rented. However, this was our third uhaul. The first two said they had trailer parking but they were completely unacceptable to be offered for anything other than a small car. also, you had to make impossible turns to back in. They admitted that others have tried to park but failed. The one spot has someone else's camper over the white line about 8" too, leaving the spot unusable. We spend nearly three hours driving around to get a spot a complete waste of time and added stress. I have been told that a call centre looks at a map of locations off site. They need to have more information like how many feet, how much turning space to determine if a trailer will fit and if they are not sure they beed to transfer call to actual location to verify. This was a horrible experience!

Évaluation :

5

Jennifer, Nicolas, Adrian! Amazing team! They have been so Helpful and so kind to me! Not knowing the life changes that hit me...they made it so easy. Each one of them had went out of their way to help me! High Respect & Gratitude! Kricket aka Christine

Évaluation :

5

The customer service I experienced was courteous and helpful above my expectations.

Évaluation :

5

Wonderful experience! I plan on staying at this uhaul for a long time. The manager at this location is very friendly and is fine looking. She also would go above and beyond to help with anything and I believe that she deserves the utmost respect from me and from everyone! It's hard to find a woman like her.

Évaluation :

5

Storing my things at your facility was handy. It was easy to access my unit when needed. The staff were pleasant and very nice to work with. If I need a storage unit in the future, I will definitely be looking at your facility. Thank You Jennifer.

Évaluation :

5

Very friendly, knowledgeable and experienced staff. Good location and well priced. Merci.

Évaluation :

5

I always stick with Uhaul... Always will!

Évaluation :

5

Jen was very polite and eager to help. Fast and funny helps. Only complaint was the schedule of the return of the van from the previous customers. Understanding as this is as nothing ever goes as planned. In fact I don't really care for that time line expectations. We were directed to another location to pick up the van, which did not happen as the client was delayed. This did stall our time to start. In fact we were told that we could take our time thereafter in returning the van. This was much more relaxing. I guess it's a busy time. Tty8tr thanks

Évaluation :

5

Manager was great Jennifer

Évaluation :

1

I reserved 3 storage lockers for my move. A transport truck is coming to deliver all the furniture and belongings. I show up to open my units and they tell me they gave my reserved units away to someone else and the only have 2 5x10 units available. I never received a phone call or anything prior and had to go find another unit at the last minute before the movers showed up. I could have came in earlier to start renting the units a few days or weeks in advance if they had told me it would be an issue, but I was never told that. Don't tell me I can book a reservation and then give my units away with absolutely no heads up. That's not a reservation.

Évaluation :

5

Jennifer was extremely helpful. I give her 5 stars.

Évaluation :

5

This was the second time I have stored there. Both times were excellent. I have no complaints. Next time I need to store something I will be back again.

Évaluation :

3

Let individuals know thru email and phone call not their monthly storage fee is about to go up

Évaluation :

5

Nicholas was extremely helpful and kind. He personally helped me unload a 6'x12' trailer. I was I incredibly tired and overwhelmed after being on the road 5 long days and don't think I could have done it without his very kind help. It's so rare anymore to be treated like an actual human being and being treated like one actually shocked me. In a good way. That's sad to say, right? I'm so glad I had the very rare experience of encountering such a good person as Nicholas. Wonderful experience!

Évaluation :

5

The facilities, service and my overall experience were all excellent and I'm very glad that I went with this location! I highly recommend it to anyone looking for an extra storage that won't break a budget!

Évaluation :

5

The office staff here over the last few years have been nothing short of amazing. Jennifer and her maintenance staff have been very helpful and accommodating to me throughout my time there. Would absolutely return to this location for any rentals or future storage.

Évaluation :

4

The lady was friendly and cute.made check out easy.

Évaluation :

3

The locker had what looked like motor oil/grease spots on floor that needed to be cleaned before we could move our posessions in. The rubber seal at bottom of door is missing so dirt/dust blows in - possibly mice?