Good experience as usual, though the online check in and check out should be an option, not a requirement.Scott S.
Trailer Rental & Towing in Abbotsford, BC at U-Haul Moving & Storage at S Fraser Way
Pour nous contacter
Abbotsford, BC V2T6L4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Abbotsford, BC V2T6L4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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First of all, worst customer service I have ever received. Couldn't get through to any agents over the phone. Then when went return the truck the location given didn't exist. So we had to wait on hold for over an hour for an agent and we were passed on to different agents 4 times. We ended up having to drive further out to return the truck. Worst experience of my life. I would never recommend uHaul to anyone every again.Jasmine M.
Found the trailer light harness connection to be corroded. Lights not working well. Cleaned it up and worked fine.John L.
The steering in this truck was very bad. This unit is almost too dangerous to drive and should be repaired immediately.Ian W.
People working there had no idea what they were doingALEX C.
I personally didn't have a problem with the service or the equipment I rented.Katie A.
the first trailer that I was offered was not roadworthy.Marker lights were not working,one was totaly busted,one had wires dangling under . It also had a complete flat tire.I was told that the break lights were working,and with a little bit of air in the flat it should be ok! To me a flat needs more than that in order to travel 3,000 miles. "Just take it home and call roadside service while loading. DOT WOULD HAVE HAD A LOT OF FUN WITH THIS ONPIERRE G.
Pickup was great. Had some trouble with the phone app but the woman at the customer service counter helped resolve the issue.ROBERT T.
The van we had rented was not available when we went to pickup, we were told that one was arranged for us at another location. When we got there we were told that she had nothing for us and had no idea what we were talking about. She then insisted on scanning our cell phone.. we left at 12:46 pm every time we applied brakes or turned it leaked from the front visor. We loaded one table and four chairs. Unloaded and blew out the whole van. And returned it by 4:25 pm. We were then told that she could not get our receipt,she would email it later. We pulled over into the return vehicle spot. She came out handed us a broom and said we had to clean the whole van. I am a 76 year old woman and I had had enough, we said it was cleaner than when we picked it up. She said we could not clean it before we brought it back,we had to use their cleaners.. I said you ridiculous woman, when you pay to stay in a hotel do they make you change the sheets and vacuum before you leave? We then asked for a hand written signature saying we were paid up in full....suddenly the computer worked and we got our receipt. Thank you for your time.NORMAN T.
FYI Having to include 4 phone numbers and having to wait for customer service to contact them so I can rent a truck is infuriating. There is plenty of time to do this prior to when I go to pick up the truck. Also, the truck was super old and worn out. 100000 miles? Power Steering barely worked, the entire front end needs a rebuild as every bushing up there is worn, brakes barely work.Steve K.
The Customer service was extremely poor and im not happy at allTanya A.
The truck leaked water all over my stuff wrecking my $5000 couches. The truck was dirty inside. Uhaul sucks and I wouldn't recomendCHRISTOPHER M.
She went above and beyond to save my day. Much appreciated. I am sorry i dont remember your name!Kristopher L.
The woman working there was Fantastic!!!bernie B.
I got automatically switched to your online pickup service which i found annoying. This doesnt make the pickup quicker. i had uploaded drivers license pictures earlier, had to do it again to proceed, standing in your lobby taking pictures of myself to submit for approval, watching my screen while I wait for approval, all the while there is an attendant sitting behind a desk doing what? I am presented with pictures of the vehicle clearly out of date (picture had a window smashed in the van) Over all not impressed with the rental processColin C.
Charge cleaning fee after sweeping out truck, put on hold over 50 mins. Speak with counter person immediately denies even checking the back, the puts me on hold for 50mins more to re do the equipment return and generate another invoice because he lied to me. Wow. Also so many upsells, yes my icbc insurance covers ANY vehicle rental I make, so why do you keep telling me a these crazy things. Horrible experience.NICOLAS M.
The team is very helpful during pick up and drop off. Great experience.JASON D.
Guaranteed reservations???? Reserved online. 2 hours later when I arrived the vehicle had been sent out with someone else. Not impressed.Glenn B.
Make this Mobile pick-up App more convenient. OR Have More staff available to train your customers; so they save some of their time as well!Neeraj C.
You guys need to treat your customers well. I was charged for the cleaning while in fact the truck was clean when I returned it. I messaged the Manager for any explanations but did not replied yet. I always rent from U-Haul everytime I have to move something, but no, never again!!!! I will not recommend this company!!!Rodrigo L.
Great customer service. Friendly, helpful.Charles S.
Do an actual check in that is not by mobileLinda H.
Staff very courteous and helpful but when only one there delays in service sometimes frustrating. Trying to phone in also can be frustrating probably for the same reason. Otherwise a good experience.ALDEN D.
The return process was a disaster. We tried 15-20 different times to go through the return process online. We used 2 different phones, on and off wifi, both the app and the website in all different sequences. The program 'could not confirm the location'. We had to go into the U-haul office and speak to the night employee. The poor guy was trying to process 3 parties, after closing hours. He was able to return the vehicle via his system with no problem within a matter of minutes. He said that we were not the only people with this problem. He had to call his boss about the issue and his boss gave him flake about not leaving us out in the rain and cold to figure it out b ourselves. There was NO WAY we could have returned the vehicle. We would have had to leave it in the parking lot, un-returned, and accept an improper return fee. This is absolutely ridiculous. A terrible terrible system. By the time we left, we had been trying and waiting for 2+ hours. An absolutely terrible experience. I am very unlikely to use U-haul ever again until the return system is changed, and will warn anyone and everyone I can to be wary of U-haul. Thank you for this opportunity to share my experience.MONICA T.
6'x12' trailer was perfect for moving appliances ect...the low deck and the tailgate made everything go super smoothROBERT O.