Customer Reviews for U-Haul Moving & Storage at S Fraser Way

1 016 évaluations

30618 Matsqui Pl   Abbotsford, BC V2T6L4

(604) 854-6346

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 854-6346

30618 Matsqui Pl
Abbotsford, BC V2T6L4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Everything went well. I had great customer service. Was able to pick up the truck rental on time with no issues. Same with returning it, it went smoothly.

Cheryl D. 
Évaluation :
2

Waited for 40 minutes. Wasn't a really busy day but only one staff to do rentals and storage and sales.

LYNDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa C.  |  Expérience générale 
Évaluation :
5

Trailer had 2 tires each side, each side had tires that did not match. No tire shop would allow that, from my understanding not legal in bc. Trailer towed rough. Older Trailer but did the job. This is the best location by far in the area that uhaul has. Please allow as in the past the ability to call this location directly as I don't want to go to any other location. Thanks

mike S. 
Évaluation :
4

Picking up car we had not done the confirmation on line. Thankfully Jen the employees was so helpful !!! She helped us. Sadly everything is now done in phone or on line Which fir some people this is difficult I am one of those people so big shout out to Jen she was great. Returning it was not quite as smooth however all in all we would definitely rent again.

Janet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rajnish Singh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wojciech m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson M.  |  Expérience générale 
Évaluation :
5

Hi, everything was excellent. The lady that assisted me was extremely helpful and pleasant to deal with not at pick up and drop off.

Rob N. 
Évaluation :
5

An inspection checklist for viewing so the person driving can see that the: - Lug nuts have been checked/tightened - Tire pressure is adequate - Oil level is safe - Coolant level is safe - Under carriage has been inspected for damage - Signal lights are working - Brake lights are working - Headlights are working - Windshield washer is working - Brake pads have been inspected and proven safe Etc.

samantha W. 
Évaluation :
5

Nicholas was very courteous, polite and helpful. He was great to deal with/

Liz H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martial G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
5

Excellent service à la clientèle.

Anthony J. 
Évaluation :
5

Excellent service à la clientèle. I Always use this location.

Ben N. 
Évaluation :
5

Jennifer the manager is the best, her and her team are helpful and easy to deal with, I only use this location.

JASON D. 
Évaluation :
4

The service representative were helpful.

MANINDERPAL B. 
Évaluation :
1

Absolute worst experience I have ever had renting a vehicle. Booked it one month in advance and showed up only to be told they never had one. Not what you want to hear on moving day. I strongly suggest you never rent anything from uhaul. Customer service is horrible too as they lie to get out of their mistakes. BEWARE, rent somewhere else like Budget.

JASON W. 
Évaluation :
3

The trailer had a tear in the roof which the location had not noticed. It made for extra time and effort on my part to locate and exchange the trailer for another one.

Gord W. 
Évaluation :
1

Horrible customer service!!

NAOMI S. 
Évaluation :
5

Call center person called me regarding time of return and was very very rude I been dealing with uhaul for 20 years but never had a unpleasant representative from uhaul ever

Gurinder G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
1

Our experience was absolutely awful. Our reservation was messed up 3 times, changing locations on us, we showed up to a different uhaul hub where we had a 20 ft uhaul reserved only to be told that it broke down… which is fine, but we never received a call about this nor were we provided with another truck. The person helping us at this location called a uhaul rep and we were on hold back and forth for 30 mins. I eventually just went on my phone and booked a new uhaul at this location and it took me 5 mins but we could only get a 15 foot on the day of our move. The atmosphere was awful at this location, rude customers, rude staff. I will never be getting a uhaul again and do not recommend. So appalled.

Dave R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Thank you to that cute receptionist. Kind & professional.

PRADEEP S. 
Évaluation :
5

Once again, Jennifer excelled in customer service. I had the choice of multiple locations to rent from but went here due to previous positive experiences. These experiences are due solely to Jennifer's pleasant and easy going demeanour and excellent service. Give that girl a raise!

David B. 
Évaluation :
5

the Agent was Professional, with clear instruction.

Rudolf S. 
Évaluation :
5

Nothing the staff was perfect! Jennifer is a rockstar!

Shaun R. 
Évaluation :
5

Nothing - it was all excellent from a friendly efficient representative to a nice running truck. It was my first time renting a U-Haul truck and was a pleasant experience. I'll certainly be a returning customer if I ever require another truck rental.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annemarie B. 
Évaluation :
1

Very poor customer service. Agent didn't helped at all in getting the vehicle for my first appointment, thank God I amade another appointment the next day on which I got the vehicle. Agent guided me to off hour support for getting the vehicle. After wait for 15 mins, I chose for call back option. Waited in the parking lot, got call back, no agent answered call got on hold for another 15 mins and finally got disconnected. Disappointed with the service and also with the vehicle. Vehicle was stinking, not cleaned at all not even washed. Should get my money back for this poor service.

Manish T. 
Évaluation :
2

Horrible customer service or not at all

Jessica H. 
Évaluation :
4

The location is very busy and getting onto major routes can be a challenge due to the heavy traffic. Also, the representative in the morning that served me seemed very disinterested in helping me and it was as if I was a burden to be dealt with. The representative I worked with in the afternoon when I returned the truck was very friendly and pleasant.

Sandy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luciano V. 
Évaluation :
3

My locker wasn't clean and had a he'll of a time trying to open and close the roll up door the first sales rep I spoke with on the phone I said 4 times I need a 5 by 10 by 10 email came and the measurements were 5 by 5 by 10 no worries its straightened out now except for the roll up door

THOMAS M.  |  Premières impressions 
Évaluation :
5

Amazing team at this location, always very helpful.

JASON D. 
Évaluation :
5

Nicolas was very helpful and friendly. Great experience.

Nelson S. 
Évaluation :
3

The truck was not washed outside and the inside looked like a mop had been used to clean the interior. The process to register might work well for US customers but not so much for Canadians. It was extremely complex using the online system and the page crashed at the end when it came time to indicate agreement to the terms and conditions, forcing me to start all over again. The last time I rented from UHaul, it cost me about $50 for nearly the same use. This time it cost close to $100, a 100 % increase in just over a year. The price of gasoline does not exxplain thi sincrease, but gouging the customer so the board can get a fat payout does. Never again!

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M.  |  Expérience générale 
Évaluation :
2

We were trying to check in with our phone - took over an hour. Lock on truck wouldn't open. Truck was in the wrong spot with wrong lock. The person working used a hammer to get it off. Boxes got wet on the bottom from a leak somewhere. Two weeks ago we rented a truck for pick up at a small convenience store in Abbotsford. We didn't do the phone check in. We were in and out in less than 15 minutes. Won't do phone check in again. We want to schedule a move with a 26' truck but don't want to go to Langley to get - as both my daughter and sister had to do last minute. My sister even drove from Ashcroft to Langley only to be told no trucks were available - she had booked one month prior. I'm not willing to take a chance that we have to drive to Langley and/or find out when we get there a truck is not available. Will be renting from Clearway for our move.

Terry K. 
Évaluation :
5

The van was new and very nice to drive, with a backing up camera angle in the rear view mirror!

allan C. 
Évaluation :
5

The girl who helped me (Jennifer Machado) went above and beyond to help me with my final move in, that I was having trouble with doing online

Laura B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Staff were awesome. Very helpful and treated with the utmost respect. I wouldn't hesitate to use this location again, should the need arise

Andrew N. 
Évaluation :
2

Poor parking and dirty vehicle. The inside of the windshield look like a four your old had finger painted it with dirt. The steering was vague and the interior cage made distressing noised that sounded like the vehicle was being pelted with rocks.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saroj w.  |  Expérience générale 
Évaluation :
5

Great service and very helpful at the location

Justin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

JOHN W. 
Évaluation :
5

The staff at this uhaul were amazing, I found myself behind and they helped me through this tough time

Scott Aaron W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD C. 
Évaluation :
5

Super easy convenient stress free ready to go right away great service. Merci.

Adam B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paramjit S. 
Évaluation :
5

Awesome 👌 Best experience at any u haul thank you so much

KAREN P. 
Évaluation :
5

Impressed with the professional, helpful and pleasant staff.

Leonard B.  |  Premières impressions 
Évaluation :
5

Staff was amazing. Storage unit was clean and easily accessible. Only plus point would have been if the storage were 24 hours accessible.

Niranjan B.  |  Expérience générale 
Évaluation :
5

The whole experience went off without a hitch. Super helpful staff, brand new spotless van, checking in and out was super easy. Great job, UHaul peeps!! Louise

LOUISE B. 
Évaluation :
5

I would go back to that storage before anywhere, it was easy to access for me, always dry and super great people.

Joan K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorna L.  |  Expérience générale 
Évaluation :
4

Get some one to help lift trailers on to vehicle hitches-to heavy!

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthias J.  |  Online Move In 
Évaluation :
5

I am a repeat Uhaul customer. I have never had a negative experience. The Matsqui location has topnotch service

PEGGY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
2

Truck not ready on time. No customer service skills, employee very rude. Never using again.

Ron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovepreet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEHNAZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi H.  |  Online Move In 
Évaluation :
1

I have already cleaned the truck but they said it wasn't sweppd and I had to sweep it again. Lady in the Morning was very unfriendly. The 19,95 price advertisment is a nonsense because for 2 hours driving one ends up paying over $110

Navid A. 
Évaluation :
5

Give your staff a better computer rental program and equipment to work with.

CALVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Very courteous and helpful staff

Gabriel H. 
Évaluation :
3

No lightbulb in my unit when I moved in

Donald H.  |  Expérience générale 
Évaluation :
4

This is the second time I have rented and both times the staff was great

Todd S.  |  Expérience générale 
Évaluation :
5

The customer service lady was awesome! Very welcoming and accommodating.

Joseph E. 
Évaluation :
5

The team there is extremely helpful and friendly

JASON D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yusuf K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT R. 
Évaluation :
5

Great service. The guy behind the counter was very helpful and patient. Overall, this was one of my best uhaul experiences.

JAMES A. 
Évaluation :
2

I didn't find the process as easy going as advertised. For a first time customer, I didn't realize that EVERYTHING was done over the phone. I don't like the customer service at the location i picked up from. I didnt feel welcomed with a positive attitude. Besides that the truck we used was great, got the job done.

Saneil K. 
Évaluation :
3

The online pick up process is not very convenient

Kristine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOPHIA V. 
Évaluation :
1

The mandatory online pickup protocol was very time consuming and glitched on me, the staff weren't very understanding either, as long as you have this system i will have to go elsewhere, when I went to return the truck I went to sign it out and it asked for passwords… I never made an account! The young indo Canadian woman was a great help though, I don't know how you can stay in business with a business model like this, never again.

Vince F. 
Évaluation :
5

Great service!

Ken K. 
Évaluation :
5

The staff was extremely professional and very helpful. I will continue to use this location based on the above information.

GARRITH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jin Tae K.  |  Expérience générale 
Évaluation :
5

After spending nearly 30 minutes on hold I was told to return my trailer to a location in Abbotsford that was a 30 minute drive from where I was. Upon arriving it was apparent that the dispatcher had sent me to a location that was closed. I then drove to the next uhaul location and was rudely told "not here" when I told them I need to drop the trailer off, didn't even try to help my figure out what to do. I then drove to Fraser Way. The attendant there was courteous yet initially not helpful as he said I would be charged some penalties if I wanted to drop it off there. I said "not my problem" your dispatch sent me to a closed location, help me fix this please, and I'm not spending another 30 minutes on hold to do it for you. Eventually he did sort it out for me. I wasted the better part of a day trying to return this stupid trailer, time I will never get back. Seriously need to upgrade your customer service.

Mike C. 
Évaluation :
1

The vehicles milage and gas tank were very wrong on my contract. When i jumped in the van it was a half tank higher than on my contract. The milage was also off by 30kms. I did the math, close to a $50 almost mistake. Luckily i caught this. I see why now uhaul doesnt fill thier gas tanks to the full mark. Easy to rip off the customer. I will never use uhaul again.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

This location has the best staff and service. Always a great experience!

JASON D. 
Évaluation :
1

Where we finally ended up we we happy with staff and spot rented. However, this was our third uhaul. The first two said they had trailer parking but they were completely unacceptable to be offered for anything other than a small car. also, you had to make impossible turns to back in. They admitted that others have tried to park but failed. The one spot has someone else's camper over the white line about 8" too, leaving the spot unusable. We spend nearly three hours driving around to get a spot a complete waste of time and added stress. I have been told that a call centre looks at a map of locations off site. They need to have more information like how many feet, how much turning space to determine if a trailer will fit and if they are not sure they beed to transfer call to actual location to verify. This was a horrible experience!

JENNIFER F.  |  Expérience générale 
Évaluation :
4

Best experience I have had with Uhaul

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Anthony P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne D.  |  Premières impressions 
Évaluation :
5

Trailer was safe but needed some polishing. The UHaul stickers were faded and cracked. I like the value offering of UHaul but that doesn't mean I want to tow a trailer that appears to be 50 years old.

Michael K. 
Évaluation :
5

Jennifer, Nicolas, Adrian! Amazing team! They have been so Helpful and so kind to me! Not knowing the life changes that hit me...they made it so easy. Each one of them had went out of their way to help me! High Respect & Gratitude! Kricket aka Christine

CHRISTINE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IOSIF D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest L. 
Évaluation :
1

Two major issues. When I made the reservation over the phone, I specifically asked if there would be someone to help me hook up the trailer as I have a back injury and I was told all Uhaul trailers are hooked up by staff. When I went to pick it up, the lady told me they don't do that there, and if I wanted someone to hook it up I would need to wait until 1:00 (4 hours). I managed to hook it up myself, and as I was driving out she came out and waved at me to stop. She didn't say anything, but walked around my car. I didn't see her and out the car into gear, then saw her head pop up. I almost ran her over because she didn't tell me she was ducking down between my car and the trailer to check the connections.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
5

The customer service I experienced was courteous and helpful above my expectations.

PAUL J.  |  Premières impressions 
Évaluation :
5

Wonderful experience! I plan on staying at this uhaul for a long time. The manager at this location is very friendly and is fine looking. She also would go above and beyond to help with anything and I believe that she deserves the utmost respect from me and from everyone! It's hard to find a woman like her.

Nikolaos N.  |  Premières impressions 
Évaluation :
5

Super service by the check out lady, super helpful and a very nice person. Check in person was very robotic not to the quality of the lady in the morning. Keep her and give her a big raise

Nils O. 
Évaluation :
4

I almost never provide reviews but given the experience I had, am willing to make an exception. The employee that assisted me was patient and polite (and I appreciated both that morning). She exhibited competence in her work and was helpful in ensuring I had everything I required. A refreshing delight from today's uncaring, impersonal approach to many service based businesses. If she were to represent a percentage of the staffing throughout U-Haul, you would be well above average. I will be returning to use your services and will be encouraging friends, family and colleagues to do the same. Overall a more than respectable 8,5 of 10. Oh, almost finished without saying, the vehicle was almost as good as the service, 8 of 10, good job.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE T. 
Évaluation :
1

The vehicle rented to me was very unclean and had not been totally checked through. As a result a sufficient amount of marijuana was discovered in the center console by my 6yr old grand daughter who had it in her hands. Being in the center console so close to the driver (myself), put me at risk of having legal issues with the police had I been stopped for any reason, as well as the risk to my grand daughter who found it. When I immediately called the point of rental, the girl answering the phone told me they had made a mistake. When the truck was returned, staff down played the entire situation and said it was not their responsibility. I have rented for years from uhaul and never had this problem, nor their ensuing response. My name is ed Heppner my number is 778 682 4813. I took pictures of the drugs in the console. Staff wanted me to throw the items in the trash bin for them.

Jerome H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
3

I believe that I should receive the vehicle's gas tank full as I over filled it bringing it back . It should be like any rental full time full . It only makes sense

GERALD H. 
Évaluation :
1

I booked 26' truck advance in 3 days .. when i call to customer service for assistance how to mobile pickup ..they say there is no any truck available r u …after call again and again ..they gave me 15' truck only ..so i have experience..I suggest you to improve your service

Lakhveer singh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Storing my things at your facility was handy. It was easy to access my unit when needed. The staff were pleasant and very nice to work with. If I need a storage unit in the future, I will definitely be looking at your facility. Thank You Jennifer.

Morris J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael andrew M. 
Évaluation :
4

Wifi was slow/not working had to use data

Sajan D. 
Évaluation :
1

Kudos to gentleman on counter. God awful location. Several locations were closer to me that were not offered on my booking. Call me for more info 604-980-0098

PAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gordon R. 
Évaluation :
5

No concerns at all, booking online was so easy!!!

ERIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK S. 
Évaluation :
1

Treat customers with respect… do not overcharge … do not send customers far from home then charge them mileage when you have closer trucks. i will be looking into other options

CYNTHIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iouri I.  |  Expérience générale 
Évaluation :
5

My agent was super helpfull.

Kevin B. 
Évaluation :
5

New customers may not be familiar with online booking and picking up a unit using their cellphone. If it isn't there, a step by step guide on "how to" do these things. Jenn was very helpful in assisting me through the procedure. It works really well!! A great feature to have. I will be using your services again, as well as letting others know how the rates are excellent compared to others.

Nick S. 
Évaluation :
5

Very friendly, knowledgeable and experienced staff. Good location and well priced. Merci.

Iouri I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew d.  |  Expérience générale 
Évaluation :
5

I always stick with Uhaul... Always will!

sarah tania f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Fantastic staff that was patient and kind while I tried to figure out my online drop off. The truck was ready, instructions were clear, and everything went smoothly. If I need to move anything again, I'll be going back for sure!

EDEN J. 
Évaluation :
5

Jen was very polite and eager to help. Fast and funny helps. Only complaint was the schedule of the return of the van from the previous customers. Understanding as this is as nothing ever goes as planned. In fact I don't really care for that time line expectations. We were directed to another location to pick up the van, which did not happen as the client was delayed. This did stall our time to start. In fact we were told that we could take our time thereafter in returning the van. This was much more relaxing. I guess it's a busy time. Tty8tr thanks

DAN R.  |  Online Move In 
Évaluation :
3

It took over 1 hours and 20 minutes from the time I arrived to the the time I left with the trailer. Was first told I could not take it due to the wiring being broken from the last customer. Then was told to try it to see if the issue was just with their vehicle. Drive down to the trailer to find that the wiring was broken, on the drive back up noticed another trailer that had the wiring on it, I asked if it could be switched and was told yes i can try swapping it. Drive back down and switch the wiring and that one is also broken. Drive back up and finally am told to grab a new one off the wall and go try it. That one worked but had now been there for over an hour at that point. Would have been nice to just pick up the trailer and go rather than my options being fix it or no trailer at that location.

DAVID T. 
Évaluation :
5

Manager was great Jennifer

Marc P.  |  Expérience générale 
Évaluation :
5

Jennifer who helped me at the front counter was excellent. However, he new driver's license scanning system is very inefficient and delayed my pickup experience significantly. The process was much better and quicker before. If UHaul is going to make changes like this they need much better technology

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany L.  |  Premières impressions 
Évaluation :
1

I reserved 3 storage lockers for my move. A transport truck is coming to deliver all the furniture and belongings. I show up to open my units and they tell me they gave my reserved units away to someone else and the only have 2 5x10 units available. I never received a phone call or anything prior and had to go find another unit at the last minute before the movers showed up. I could have came in earlier to start renting the units a few days or weeks in advance if they had told me it would be an issue, but I was never told that. Don't tell me I can book a reservation and then give my units away with absolutely no heads up. That's not a reservation.

Jordan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L.  |  Premières impressions 
Évaluation :
5

Jennifer was extremely helpful. I give her 5 stars.

Robert D.  |  Expérience générale 
Évaluation :
5

This was the second time I have stored there. Both times were excellent. I have no complaints. Next time I need to store something I will be back again.

Danny B.  |  Expérience générale 
Évaluation :
3

Let individuals know thru email and phone call not their monthly storage fee is about to go up

Allan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R.  |  Expérience générale 
Évaluation :
5

Nicholas was extremely helpful and kind. He personally helped me unload a 6'x12' trailer. I was I incredibly tired and overwhelmed after being on the road 5 long days and don't think I could have done it without his very kind help. It's so rare anymore to be treated like an actual human being and being treated like one actually shocked me. In a good way. That's sad to say, right? I'm so glad I had the very rare experience of encountering such a good person as Nicholas. Wonderful experience!

MEREDITH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P.  |  Premières impressions 
Évaluation :
5

The facilities, service and my overall experience were all excellent and I'm very glad that I went with this location! I highly recommend it to anyone looking for an extra storage that won't break a budget!

Bart K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yusuf K.  |  Premières impressions 
Évaluation :
5

The office staff here over the last few years have been nothing short of amazing. Jennifer and her maintenance staff have been very helpful and accommodating to me throughout my time there. Would absolutely return to this location for any rentals or future storage.

Steve O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oleg K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vern M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L.  |  Expérience générale 
Évaluation :
4

The lady was friendly and cute.made check out easy.

JOSEPH B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN M.  |  Expérience générale 
Évaluation :
3

The locker had what looked like motor oil/grease spots on floor that needed to be cleaned before we could move our posessions in. The rubber seal at bottom of door is missing so dirt/dust blows in - possibly mice?

Peggy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Premières impressions 
Évaluation :
5

I've always found the staff here friendly and helpful, if sometimes a bit overworked! Popular location.

MARK H.  |  Premières impressions 
Évaluation :
2

I called last month to cancel and the lady said we are set and its cancelled. This month i got charged again and when i called..i was told the cancellation did not process correctly by the lady..however they see the cancellation. I asked for a refund for this month because it wasnt my fault but the manager didnt do anything. I paid extra $89 for no fault of mine. Very disappointed.

Chaahat S.  |  Premières impressions 
Évaluation :
3

One employee was extremely abrasive, arrogant and rude. This was experienced on several occasions when i was in paying the rent and when i was clearing out the unit. At that time she was so rude and condescending and did not appear to be listening to what i was saying and being very dismissive

Clinton R.  |  Expérience générale 
Évaluation :
5

The lady in the office is extremely friendly and helpful!!!!

SHARLENE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ken/Adorin Contracting Inc M.  |  Expérience générale 
Évaluation :
1

i was very suprised that i was not treated good with the service that was provided by uhaul.

Kailash Kavi g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve C.  |  Online Move In 
Évaluation :
5

I did everything online and honestly didn’t have to talk or deal with anyone so that was pretty cool... the only thing is my storage was supposed to come with a free lock upon rental online but unfortunately there was nothing in my rental locker when I moved in but that’s ok I had my own lock anyways, other then that everything went smooth

Shawn N.  |  Online Move In 
Évaluation :
5

The manager Jennifer is awesome lady she is so polite and nice and very accommodating as much as she could be. I would love to deal with her as a manager for ever if needed to she has made my experience with u-haul pleasant and has made up for any problems in the past I've had with other u-hauls on Vancouver island and Surrey. I believe in and trust her and would do business with her any andneverytime I have the chance. She is so awesome of a person and woman I'd would be extremely happy if she was in my life forever that is how easy she has made it for me to trust someone again. Thank You Jennifer.

Rick D.  |  Premières impressions 
Évaluation :
5

Excellent service.

Alatif Adam A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyson C.  |  Expérience générale 
Évaluation :
5

Jennifer is the best UHaul manager. I know, as I've dealt at dozens of Uhauls & other storage facilities across the US & Canada She is knowledgeable, friendly & helpful & somehow is able to smile after a tough day

Robert S.  |  Expérience générale 
Évaluation :
5

Jennifer was excellent to deal with.

WADE L.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating

Tom C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY S.  |  Expérience générale 
Évaluation :
5

Made a stressful experience bearable

Mark D.  |  Premières impressions 
Évaluation :
3

Im only giving you above average rating for two reasons. When the new doors were installed the pushed all my storage material into a big pile and left nuts bolts pieces of metal behind. When i mentioned this to the staff, it was like i was bothering them. Plus I now am renting a 5x10 unit. That in reality is only 5 x 9. The last 12 inches is located on the exterior. And i hope your not saying the 10 is the height...So im paying for 50sq feet of air...I woud have given the staff an ok rating. But you dont have that option , but not worthy of a No rating

MICHAEL S.  |  Premières impressions 
Évaluation :
1

It's definitely the worst storage my company had to deal with. Now we are switching our other storages from UHAUL to somewhere else. It's absolutely robbery! will never deal with you guys again, no matter if it's personal or business... Won't recommend to anyone!!!

Konica M.  |  Expérience générale 
Évaluation :
3

The lady got most of my info wrong, demanded phone numbers not needed and did not explain what they were for. I thought they were emergency numbers she was asking for and turns out they were not . U haul phone in support was amazing and fixed everything.

Enid M.  |  Premières impressions 
Évaluation :
1

Rats destroyed all my stuff!!!!! Wish I could have been given a cheque to replace some of my damaged items!!!

FRASER Y.  |  Expérience générale 
Évaluation :
5

It was just about location to move, staff and manager Jennifer always went above and beyond for me and I could not have been happier. Sad to leave but I'll visit! Cheers to a great team at Matsqui place

Tracey B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

The best part of our experience here was the young lady in the office; Jennifer, I am guessing, is her name. It was her we saw this last time as we emptied our unit. She was SO pleasant, efficient, and helpful. She even remembered us from when we first set the storage up. She is why we would recommend this place.

Ken A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharnpreet K.  |  Premières impressions 
Évaluation :
4

Thank you for keeping my stuff dry, no damages.. and the staff were always friendly.. Cheers

WENDY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T.  |  Expérience générale 
Évaluation :
1

Brought my own padlock, but Would not let me use my own. then when I was standing there with no other option, they charged me for one of their own cheap crappy $10 locks. Then explained the reason for this was so they can easily cut the lock off if they needed too, but assured me that motivated BnE offenders somehow could not cut it. Underhanded.

pontus a.  |  Premières impressions 
Évaluation :
4

Jennifer Machado handled my bookings so well! With a busy line up behind me, and being on hold with the police, she still helped me complete my booking on her computer and kept super cool under the pressure. Super friendly to deal with!

allen d.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE F.  |  Premières impressions 
Évaluation :
5

Jennifer was outsanding, she took care of all of my uhaul needs. I will be back

Marie J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Premières impressions 
Évaluation :
5

The people at Uhaul are always friendly and helpful. They will go out of their way to help.

Diana M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD T.  |  Expérience générale 
Évaluation :
5

I've used other Uhauls over the years & Jennifer is by far the best manager. She's knowledgeable, friendly & has lots of common sense. I like dealing with her.

Rob S.  |  Expérience générale 
Évaluation :
5

The woman in the office was very courteous and helpful and went out of her way to make sure that we were well looked after. Merci!

Christina W.  |  Online Move In 
Évaluation :
5

Outstanding customer service

Andrew S.  |  Premières impressions 
Évaluation :
5

Wonderful experience Excellent customer service

Debra S.  |  Expérience générale 
Évaluation :
5

When ever we move U-haul is the only company we use . Have been using U-haul trucks and storage on and off for 40 yrs .

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P.  |  Expérience générale 
Évaluation :
1

Absolutely horrible, no free month for storage travellers no one way. Drove 1700km and first month free. Rented a uhaul truck with hole in tank and never covered my whole gas bill because I had to return truck. Company kept changing my visa 2 months after I canceled my storage.one staff member has no idea what they are doing. Horrible experience and will never go back.

Travis D.  |  Expérience générale 
Évaluation :
5

All good

DAVID B.  |  Premières impressions 
Évaluation :
5

Staff here were always helpful, friendly and professional. Great team!

Jon C.  |  Expérience générale 
Évaluation :
5

I was looking for fast, easy, reliable, safe and a cheap price for a storage unit usable the same day. Was able to accomplish all that online and could go just after. Really satisfied.

Audrey-Anne B.  |  Online Move In 
Évaluation :
5

I felt the lady that helped me she was very nice and new her job very well. She made sure I had a locker she got the paper work done faster then I had in the past. Great service from her.

Nancy V.  |  Premières impressions