Customer Reviews for U-Haul Moving & Storage At S Orange Ave

6 816 évaluations

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

(407) 240-9999

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry M 
Évaluation :
5

Everyone at the location supporting customers are professional and work extremely hard to ensure customer satisfaction The store is busy and it appears that additional employees may be beneficial for the overall success. The current team does an amazing job multi-tasking to acknowledge every person entering the store and those calling in The improvement is increase compensation for the current employees, they are exceeding expected expectations .

Kabrina B 
Évaluation :
5

The Best!!!!!

eddie d  |  Expérience générale 
Évaluation :
5

Excelente servicio lo recomiendo al 100 % a tiempo .. comunicación y ayuda e todo momento .

Gianna T 
Évaluation :
4

Alex at the S Orange Orlando location was super helpful and profeasional.

DANIEL P 
Évaluation :
5

They were awesome!

Louis Y 
Évaluation :
5

Friendly, courteous, very helpful and professional

VICTOR V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERSON G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willam m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vi L 
Évaluation :
1

Make sure there is room at drop off location before the customer drops off truck at assigned location so that the customer don't have to drive more miles and still get charged.

Kentisa S 
Évaluation :
1

We obtained the vehicle after hours. The location instructions were very poor and very limited. We were not able to locate the exact location of the vehicle on the lot until we called and spoke to a representative. We were also unable to gain information on how to access the keys. Very disappointing! Also, we had to do all of the rental work! There was a lot of work that we had to do before taking the vehicle (photos of mileage, vehicle condition inside and out, etc.). This work should have been done by a U-Haul employee during regular business hours, before placing the vehicle in the location for pick-up.

Marlon A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARITH R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W 
Évaluation :
5

It took less than 5 minutes for the truck to be checked in - it was a super easy process!

rich b 
Évaluation :
5

Thank you very much for helping me with my move. Keep up the good work.

Jennifer A 
Évaluation :
2

Next time I'll appreciate if they go get the truck i have no business going to get the truck myself thats there job

AMANDA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherian M 
Évaluation :
4

Thank you for making my move easy.

Vilma A 
Évaluation :
5

Speed up the check in process by being able to put more information in on line before I arrive

ROBERT M 
Évaluation :
5

I loved this service, it's my first time using this service and I found it excellent and fast.

LINDA L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK D 
Évaluation :
5

Great staff! Everyone was helpful and friendly

Sida J  |  Premières impressions 
Évaluation :
1

I would absolutely not recommend uhaul to anyone I know ever. When I arrived there was almost no parking at the location, and then when I went inside and spoke with Pedro he told me there was no reservation for a U-Box after I pulled up my reservation number and information he finally was willing to get the box. Without saying anything he just walked out the front door, leaving me waiting for 20 minutes without knowing where he was going or what he was doing. When he finally did show up with the box he put it on an unleveled surface with the box not on flat ground the hinge could not properly open or shut. While my much stronger brother could force the hinge in place I was able to slide the lock on and off, but there was no way I would have been able to do it on my own. I asked 5 different associates for help and none of them were able or willing to help me. One of the asssociates who i asked for help, walked away and called me a b*tch. I think it is not only unprofessional but 100 % innapropriate to call a customer who is paying that much money for a plywood box profanity when they are only asking for assistance. Other associates i spoke with claimed they didn't know anything about a fork-lift, they needed a manager's help, or they don't know what the problem is. Finally I talked to the manager Andrew who sent someone to move the box 2 inches forward so the door could finally properly open and close. As the uhaul closing approached I called the uhaul location to confirm it was alright if we continued to pack the box after Close since it was outside and we needed to finish that day, the person I spoke with on the phone was mumbling and said he didn't know. I asked if he could find someone who did know, like his manager Andrew. He said Andrew was unable to take my call because he was outside BBQ-ing. To me that is unacceptable, I am a customer who is paying good money for uhaul to move my belongings and as a customer I should come before his bbqing duties. I explained I could wait until he is available but now I want to speak to him. To which the associate hung up on me. When I arrived at the uhaul location, sure enough they were having a loud BBQ party with loud music while I continued to load my uhaul in the dark. Despite calling and explaining I was still filling the u-box they placed the orange cover on it, when I went to lift the orange cover dirt and bugs came covering my head, face, and eyes. The entire experience from start to finish was unprofessional, inconvenient, and just straight up unpleasant. I have learned my lesson and will never be using uhaul again.

Briana G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON H 
Évaluation :
5

Todo MUI bien.

JOSE S 
Évaluation :
5

Excelent service Iam recommended Every when a rent in this location the service is great 100 % the manager in genial good people attention

EDGAR N 
Évaluation :
5

The ratchets on the car trailer were rusted and would not function properly. They were five guys during the midnight hours, trying to release the straps from the strap pitch. Unsuccessful and had to cut the straps. Drop the trailer off after hours. Call the next day to let Customer Service know And he said I will be charged for the replacement of the strap. No sorry the equipment was faulty just charge me extra money for their problem not good customer service.

Nick B 
Évaluation :
2

The counter agents are not very inviting. They also seem to want to hide behind the desk and not help anyone.

DANIEL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECA M 
Évaluation :
5

Truck had 129k. Ran fine. Would be nice to have a clean windshield.

DAVID F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRANCE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddie d  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL W 
Évaluation :
5

Very nice people to work with

NATHAN S 
Évaluation :
5

They were very helpful and friendly

willam m 
Évaluation :
5

Todo muy bien!!

daniel v  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN D 
Évaluation :
5

Great experience all around.

DANIEL A 
Évaluation :
5

Great help. Easy no stress drop off. Everyone was friendly, professional and helpful.

DIONNE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddie d  |  Expérience générale 
Évaluation :
5

Ramp or lifts for the stairs

REGINA W 
Évaluation :
5

Great place great customer service thank you

RIVENSON M 
Évaluation :
4

Fast, professional, helpful…. Excellent location, well run.

ROY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAHOM N 
Évaluation :
5

Everything Fine.

eddie d  |  Premières impressions 
Évaluation :
2

Hello, 3 out of the 4 tires had a screw. We had to inflate one of the tires ourselves by taking it off and running it to the gas station. Thankfully we were able to make it through the time we needed it. And it had all sorts of debree inside. Before we could use it, we had to sweep it clean.

JULIE C 
Évaluation :
3

The employees were great and helped me with all my questions and service. The truck was missing some trim peices inside on the door and the inside of the windshield was dirty.

TODD L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo V  |  Expérience générale 
Évaluation :
2

The reservation was not ready on time. An 8:30 pick up was not ready until 9, because thats when they open. The app wouldnt allow me to check out the truck because the truck hadn't been checked in from the previous rental. And the staff just seemed put off by my being there. They were not very professional or polite, and called to ask when I'd be back with it, even after getting it to me late.

Sam W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa M 
Évaluation :
5

nothing every thing good

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L 
Évaluation :
5

Staff was very helpful and friendly on both ends. At delivery time they were very helpful and did great work to help me. On drop off they were fast and friendly. I will only use u-haul from now on.

DARREN K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graffiti J  |  Expérience générale 
Évaluation :
5

I had completed the online check in and then got kicked out of the system. I had to go inside to re-do what had happened online and the staff was friendly and quickly got me out the door. This is the second time my online experience didn't work out. I'll go inside to staff from now on.

DIANE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEL J 
Évaluation :
5

Pedro was friendly and efficient.

THOMAS C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERT W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G 
Évaluation :
5

Lugar limpio, clima Perfecto, dejé mis pertenencias y después de dos ańos guardadas las recibo intactas con un olor limpio como si nunca hubieran estado enceradas en un storege.

Annette A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancyjane R 
Évaluation :
5

On the whole, the service provided by the U-HUL team was excellent! Merci encore.

Periasamy M 
Évaluation :
5

Lot of help and ready to help !

CHARLES L 
Évaluation :
5

Excelente people, and profesional

CARLOS U 
Évaluation :
5

O ask for another day and they didn’t gave it to me, after I ask for a reservation for today and the guide in charge didn’t do it.

FRANCISCO G 
Évaluation :
5

The trailer worked perfectly for what we needed. The staff at this location takes great care of the equipment.

THOMAS B 
Évaluation :
5

The website sucks, I couldn’t properly do the check in and get photos when the vehicle was picked up

JORDAN I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMI O 
Évaluation :
5

This location took my rental on very short notice as the trailer I rented at U-Haul of Winter Park had a problem with no replacement. They took the transfer of my rental reservation, got me the trailer I needed and I was out the door very quickly. The trailer performed great in handling the lumber package I was picking up. The return was a bit slow but certainly OK.

JOHN F 
Évaluation :
5

Nothing from my end 100 % awesome and customer service

WYLWIN J 
Évaluation :
5

I can't think of anything to do differently. Getting in & out was easy. Very little time spent at the counter.

STEPHEN K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMZY S 
Évaluation :
5

The representative that I spoke with was amazing. From his service alone, I will go back to this location.

Nancy A 
Évaluation :
5

I would like to thank Andrew, Anthony and I believe Pedro. The orange ave location has been my location for service since the first day I moved to Florida. They have always been very helpful and professional to my needs and service. When ever I have had friends that needed anything I made sure they picked this location and they too were happy. I hope to continue to always have the pleasure of have these individuals to help with all my uhaul needs. Thanks again

EION D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P 
Évaluation :
4

Van was not clean and still had items from last rental. The driver side rear tire had a leak and had to be aired up during rental. The van was also missing the spare tire.

SPENCER G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERRY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN S 
Évaluation :
5

Staff was very friendly, efficient and quick

FRANK B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian A 
Évaluation :
5

Excelente

NESTOR R 
Évaluation :
1

Van had roaches

Mikeria J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J 
Évaluation :
5

This is the largest U-Haul operation I have ever seen! Also, it is well organized, it opens 7AM to 7PM

Jerson T 
Évaluation :
5

Excelente todo

MAURICIO R 
Évaluation :
3

Please stop trying to add the insurance if the reservation has it declined.

TIFFANY C 
Évaluation :
5

It was a great experience

Damaris m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H 
Évaluation :
3

Please check the trucks for leaking special and it's raining

RICARDO D 
Évaluation :
5

Clean new truck got good mileage while pulling the trailer loaded top to bottom. Got a discount for bringing a big truck to drop off point. Friendly staff took care of me. Best move yet.

DARREN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M 
Évaluation :
5

Excelente trabajo. Los jóvenes que me atendieron al recoger el vehículo y al entregarlo, fueron muy amables e hicieron muy fácil mis gestiones. Muchas gracias. Bendiciones 

MIGUEL S 
Évaluation :
5

I waant to recognize Anthony for his amazing customer service!! We were in line waiting to pick up our rental and watched him calmly and professionally mmanage two difficult customers. He was also exceptionally helpful in sorting out our rental hiccup.

Steve P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANIYA C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca T  |  Premières impressions 
Évaluation :
3

Went to try and out my items in storage and was not able to go into facility . Was not told how to operate the doors after hours. Another customer had to help me. Once I finally got into the building , the roll up doors did not work so i still couldn't even put nothing into my unit and now they wanna try and charge me for another day to keep the equipment. That's not right at all.

ANTONIA J  |  Premières impressions 
Évaluation :
1

First i was over charged for uhaul dolly, almost double then what i was promised, then they told me people were going to assist me with taking the car off the dolly nobody was there to help so i did it myself thankfully it went ok….. then the storage unit had no ground level storing and I repeatedly told them i dont have anyone with me to help carry my stuff because i have beds, entertainment stands and heavy furniture. I spoke to 5/6 different representatives that couldnt come up with any solution to have a different drop off location. My access code they sent me never worked. then i had to settle for a UBOX and pay more money for that next month then what i was originally going to pay for. I spent all day monday and Tuesday trying to come up with a solution since almost everyone was so helpful. Terrible experience.

kevin l  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keira L  |  Déménagement en ligne 
Évaluation :
1

I was told I had until 8/13/2024 to pay my storage bill. My things were auctioned off that morning. This is after confirmation the date with a staff member on Saturday. Now I've lost my mine and my children's photos, birth certificates and sentimental important paperwork. I've always kept in touch regrading this storage unit and they know I do my best to keep it. My whole life was sold off.

Staci Y  |  Expérience générale 
Évaluation :
5

Honestly, moving is a nightmare. This storage aspect was the only thing that was perfect. Great location. Helpful staff. Easy to access. I'm grateful to have found this one.

JUSTIN J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacqueline f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G  |  Expérience générale 
Évaluation :
2

I'm only giving two stars because of the employees. The facility, itself, was a nightmare. Backed up to a full-sized dock to start unloading. Unloaded some of our belongings, by hand, lifting them up onto the dock. An employee came by and suggested he walk the ramp to the dock while I back up the truck to make things easier. It did make unloading easier. When inside, we had access to carts, to move our belongings from the dock, to our unit. Our unit was up a flight of stairs, to a plywood box, with a plywood door, with no ceiling. At least a metal bar was screwed to the door, to allow us to lock and secure our belongings. After we secured our belongings, it was time to move the truck. I had my girlfriend drive, as I lifted the ramp and walked it off of the dock. All said, I would recommend someone pay the extra money to get a different storage unit (there are plenty near the U-Haul facility) and save their back and some time. Maybe I'm being picky, but I expected more from U-Haul.

MATTHEW N  |  Premières impressions 
Évaluation :
3

Staff was amazingly friendly and very helpful - 5 stars go out to the staff! I wish there was easier access to my actual unit as it was towards the back of the load/unloading doors and we had to go up/down steps; A ramp connecting the two levels would have made it so much more convenient.

Tracy P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine S  |  Expérience générale 
Évaluation :
1

When I first rented my truck they told me I'd get reimbursed for miles I didn't use that were estimated into my route.. I was short 320+ miles from what they estimated and I didn't get reimbursed. Then I asked them about it and they said I'd get a free truck to use when I moved out of my unit and my leftover miles would go for that purpose… when it came time to move out they told me they didn't do that and I would have to pay for another truck.. Second the unit they gave me for first month free for moving across country was tiny, they said it was based on the size of me truck which was a 15 footer they gave me a 6x8x6 unit that I was forced to stuff all of my things into.. all in all I wouldn't recommend U-Haul for moving or storage to anyone that I cared about.. Third, I was expected to move out three days after my due date and I called to ask about a prorated amount, my andwer was that they didn't sue that and I'd have to pay for a full month in order to obtain my things from the unit past the due date.. poor service, poor policies, and poor overall experience to say the least. I for one will not be using U-Haul again for the remainder of my life and wouldn't recommend anyone else to use them ether..

David W  |  Expérience générale 
Évaluation :
5

Fantastic customer service, from front desk to manager.

Melissa D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anglio s  |  Expérience générale 
Évaluation :
5

Andrew thank you for everything awesome help. Sir William

WILLIAM K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina R  |  Déménagement en ligne 
Évaluation :
5

Super friendly and easy to work with ty

John B  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jhonny B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLYNDA J  |  Expérience générale 
Évaluation :
5

Yalls staff has been a huge blessing on how they have been very helpful and extremely pleasant to deal with. From the guys in Aurora Co to the Orlando folks I want to say THANK YALL!!!

John B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEONA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLYNDA J  |  Premières impressions 
Évaluation :
3

There are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul's truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!

Valerie H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley d  |  Expérience générale 
Évaluation :
5

Andrew is a great person to deal with. The whole staff was very helpful. Merci.

Christopher L  |  Expérience générale 
Évaluation :
1

poor. GM never even reached out to me to resolve

Peyton S  |  Déménagement en ligne 
Évaluation :
1

Poor staff. Rude and unaccommodating

Peyton S  |  Expérience générale 
Évaluation :
5

This location is set up very well for U-haul customers, easy to use and convenient.

John H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany G  |  Expérience générale 
Évaluation :
4

They took the time to explain to me, showed me the unit, and it would be my best

OSCAR E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P  |  Premières impressions 
Évaluation :
5

Great staff, everyone was very helpful.

Michael T  |  Expérience générale 
Évaluation :
5

Staff were courteous, friendly, and demonstrated how to access my locker after hours.

Jack M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B  |  Expérience générale 
Évaluation :
5

Staff showed where to sign into facility and location of locker. Very well done.

Jack M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B  |  Expérience générale 
Évaluation :
5

Setting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.

Tony S  |  Premières impressions 
Évaluation :
5

Tonight's place where like more of the bigger units on the first floor

Maurice W  |  Premières impressions 
Évaluation :
5

Thanks to you all for your help moving in! :)

lovelydia m  |  Premières impressions 
Évaluation :
1

All my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child's stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I'm still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn't even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can't trust no one not even if it's business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I'm a not satisfied customer at all. I would never recommend this storage place.

Elizabeth L  |  Expérience générale 
Évaluation :
3

My son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing

deborah d  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. Clean storage.

JOI C  |  Expérience générale 
Évaluation :
4

The price increases are starting to get prohibitive.

DIANE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORHS H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline T  |  Expérience générale 
Évaluation :
3

Sorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40 % less than your comparable size

STEPHEN S  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to help me, I am so glad I chose this location. Merci.

Angela H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolanne S  |  Premières impressions 
Évaluation :
5

The staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.

katherine k  |  Expérience générale 
Évaluation :
5

The manager at the time I droves was upset with the other driver's because of there lack to communicate properly me

Anthony D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W  |  Expérience générale 
Évaluation :
3

The facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.

BRUCE K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UN H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith K  |  Expérience générale 
Évaluation :
2

There was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.

Nathaniel J  |  Expérience générale 
Évaluation :
3

Long waits Did all in app And had to do all again at site

Jennifer T  |  Déménagement en ligne 
Évaluation :
1

No one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again

helena m  |  Expérience générale 
Évaluation :
3

The facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!

BRIAN M  |  Expérience générale 
Évaluation :
1

Worse experience i ever Had

Dnisha F  |  Premières impressions 
Évaluation :
1

we are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?

jordan d  |  Premières impressions 
Évaluation :
2

I'm giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn't even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.

Kim M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria b  |  Expérience générale 
Évaluation :
5

It is a very necessary and useful business for people.

Anthony C  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tony K  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacqueline f  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandler B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon w  |  Expérience générale 
Évaluation :
5

After choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.

Harry W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R  |  Premières impressions 
Évaluation :
5

Great customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.

THALIA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kemarley c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terron D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc a  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaya E  |  Premières impressions 
Évaluation :
1

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Beth f  |  Expérience générale 
Évaluation :
5

Very good customer service… this is the best

CARMEN S  |  Expérience générale 
Évaluation :
2

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

KAY C  |  Expérience générale 
Évaluation :
5

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Pamela C  |  Expérience générale 
Évaluation :
1

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15' truck and consider it a "moving in" cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I've actively told friends and family in the area about my experience and to avoid uhaul.

JAIME M  |  Expérience générale 
Évaluation :
5

Very odd placement of 5 x 5 units but all in all it worked out.

karen r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia J  |  Expérience générale 
Évaluation :
5

Overall great experience! Highly recommend this storage facility! Top to bottom A++

EDWARDLOUIS B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizette M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Asia S  |  Expérience générale 
Évaluation :
5

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Pamela C  |  Premières impressions 
Évaluation :
4

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

ana v  |  Premières impressions 
Évaluation :
5

It was an amazing experience to own a storage unit within your faculty unfortunately I can't afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I'm currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Maximus b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbin B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B  |  Expérience générale 
Évaluation :
2

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

marla m  |  Premières impressions 
Évaluation :
5

Amazing THANKS 😊

Felicia B  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Janice T  |  Expérience générale