Customer Reviews for U-Haul Moving & Storage At S Orange Ave

6 491 évaluations

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

(407) 240-9999

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

In these days of high prices and generally poor customer service, U-Haul is an "Oasis" of old fashioned values and great customer service. $20 to rent a $50 000 truck for a whole day is a highly appreciated value. And, with the service and courtesy I was afforded, I had to take the time to write this review to show my appreciation.

AARON F 
Évaluation :
5

Na, great customer service.

Belinda T 
Évaluation :
5

Air conditioning did NOT work in vehicle. Temp was 92 outside.

Gail B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britton M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent b 
Évaluation :
5

Very easy and convenient.

Susan F 
Évaluation :
5

The trailer I was supposed to use was blocked in by multiple other trucks and trailers so I had to use a different one. I don't think it had been clean before the previous person. There was dirt everywhere trash everywhere it's OK but I had to clean myself..

Michael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina R  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrery K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loye H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa Z 
Évaluation :
5

Got charged for gas

Esco W 
Évaluation :
5

Todo excelente y un trato execional..

Janet T 
Évaluation :
5

The return process was flaky. It kept reloading the page when I took a photo and I had to take the photos again.

Drake D 
Évaluation :
5

The entire staff always does an exceptional job. Merci.

Jeffrey J 
Évaluation :
5

Super friendly and easy to work with ty

John B  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jhonny B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary O 
Évaluation :
5

Everyone is so nice and accommodating. They did everything to help coordinate my arrival, even when we ran late. I left a large box of pictures that meant a lot to me in the cab, and instead of throwing them away, they saved it for me. I highly recommend this UHaul location! Thank you very much.

ERIC R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle R  |  Expérience générale 
Évaluation :
5

I have no complaints. The staff was on top of everything. The rental and return ran very smoothly.

MARA P 
Évaluation :
3

I needed a one way trip Orlando to Ocala Fl. Uhaul txt me a location to drop off my one way in Ocala. The location near downtown turned out to be an appliance store where the clerk didn't even know how to do any U-Haul business. I then asked for U-Haul near me. That sent me to a U-Haul storage site that was only mini storage. Please improve your online information At both the Orlando pickup site and the Ocala drop off the employees were bored and not particularly helpful.

richard a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLYNDA J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin d 
Évaluation :
4

Le client n'a pas laissé de commentaire.

al s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA D 
Évaluation :
5

The staff was friendly and helpful

Lisa L 
Évaluation :
5

Everything was easy and smooth. I booked online and opted to received text notifications. Once I got there the process to pick up the truck took about 20 minutes, which was about what I expected. No issues to report. Everything went well. No complaints.

Colleen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonny P 
Évaluation :
4

Van smelled like cigarette smoke.

Zachary S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johonna S 
Évaluation :
5

Everything was great

Brain D 
Évaluation :
5

Yalls staff has been a huge blessing on how they have been very helpful and extremely pleasant to deal with. From the guys in Aurora Co to the Orlando folks I want to say THANK YALL!!!

John B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariel F 
Évaluation :
1

You do not even deserve a 1/5 star rating. I want a refund because of how inconvenient this location made my move. To start, I reserved a 9' van at a location that was only 10 minutes away from my apartment [starting location] but this got changed THE NIGHT BEFORE my moving day. The new location that it got moved to was this one: 3500 S Orange Ave, Orlando, FL, which ended up being over 30 minutes away. When I got there, I had to wait almost half an hour just to be seen because of how poor the customer service was. When I was finally seen, I was told that I could NOT drop off my rental van at the location I reserved, which would have been 10 minutes from my new destination. Instead, I had to drive 45 minutes out of my way and put an extra 30 miles on the van. This caused both my girlfriend and I to be late to our jobs. I want a full refund and I will NEVER be using or recommending ANYONE I KNOW to associate with this location.

Jesse L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amira A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yarliska o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEONA D  |  Premières impressions 
Évaluation :
5

Fast, honest and convenient service

Hilario L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLYNDA J  |  Premières impressions 
Évaluation :
5

Everything is normal

Luccene D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ephraim R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie T 
Évaluation :
3

I had an average experience at the store, but uhaul completely screwed me charging me $500 for a trailer rental with a mandatory 4 day rental charge. I have used your company several times over the years for trailer rentals all over the country and never experienced a mandatory charge like this. I feel completely ripped off and will find other rental companies in the future. I will never ever rent from uhaul again after this nonsense.

John E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katheryn P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B 
Évaluation :
5

Tried to check back in trailer online but was having issues with the system telling me I didn’t have a reservation

Brandi D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L 
Évaluation :
5

Excellent . Technician was able to accommodate me within a few hours notice communication with other locations was very helpful and finding a technician that was available immediately for installation.. thank you

Lee K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent A 
Évaluation :
5

Merci

Frances S 
Évaluation :
3

There are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul's truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!

Valerie H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley d  |  Expérience générale 
Évaluation :
5

Great staff - efficient service!

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Q 
Évaluation :
5

Make sure the Ubox's are in good condition. One of our boxes looked like it was about to fall apart but luckily everything got here safely. But it looked like the condition of the container could have fallen apart in any moment.

Margaret D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catalina G 
Évaluation :
5

Andrew is a great person to deal with. The whole staff was very helpful. Merci.

Christopher L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
1

poor. GM never even reached out to me to resolve

Peyton S  |  Online Move In 
Évaluation :
5

Excellent to have an actual experienced mechanic on site to deal with issues. Check out was well organized and simple. 5 minutes.

Nelda L 
Évaluation :
1

Poor staff. Rude and unaccommodating

Peyton S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reid M 
Évaluation :
5

Never got my recept emailed to me. This is like the 5th time in a row. Do you still send them without calling in to get someone to email it?

Jeffrey J 
Évaluation :
5

Excellent cervice

jhon a 
Évaluation :
5

This location is set up very well for U-haul customers, easy to use and convenient.

John H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L 
Évaluation :
4

The website to return vehicle was a little challenging.

Carolyn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAUSTO C 
Évaluation :
5

Add additional equipment. Only one pickup truck makes it difficult to utilize this location.

Richard S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca P 
Évaluation :
3

The rental wasn't in the app so I had significant trouble with the after-hours return.

Taylor P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G 
Évaluation :
3

Only problem was the initial order of the pods the order taker didn't price me correctly or transfer my order to Port Orange/Daytona office since that is where the pods would be delivered and I told him that. This was confirmed from the recorded call that Port Orange was most likely the destination but somewhere in that area. I got a discount but never good to get a surprise in cost after Uhaul has your stuff. The Ladies that did the pick up and drop off were awesome. Lots of pads and my packing didn't move. I guess the only problem was the only guy involved was the order taker. If not for that I would have given a excellent rating.

Jeff B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O 
Évaluation :
3

Uhaul needs better communication between themselves and the businesses that choose to rent out their trucks. My original reservation was for a 10' box truck at Royalty Tires on goldenrod road specifically because it was close to my house and the pickup location. I reserved my truck at 6AM for 7:30PM that night. No one contacted me all day regarding the reservation, which I thought was fine until I showed up and the business never left keys in a lockbox for me. Businesses should be confirming uhaul reservations BEFORE leaving for the day. So while waiting on the phone I am wasting time that I needed.. I am then sent to orange Ave which is further than I wanted to go. I am in the middle of the check in process when I am given a code to one of the lockboxes .. lo and behold there's NO KEY. Now I'm waiting on the phone AGAIN and finally get a key for a truck that was bigger than I needed. I didn't get to start my furniture move until an hour after scheduled and it was very frustrating.

India L 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody V  |  Expérience générale 
Évaluation :
5

The work done on the hitch I had installed looks good and I'm pleased with the way it looks. U-haul did a good job. 

Barbara W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loniqua H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio s 
Évaluation :
5

I didn’t catch the women who helped me but she was extremely helpful when it seemed like everyone needed a cargo van that morning.

Richardson J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M 
Évaluation :
1

I cant return my truck online i called customer service and the lady helped me with my situation

Shirley C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENSON J 
Évaluation :
5

Young lady that waited on me. She did everything great

Harold B 
Évaluation :
5

Keep being kind to people as you are now!

ELIZABETH C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patricia j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIOR P  |  Expérience générale 
Évaluation :
5

Great customer service as always!! In and out quickly!!

Brent a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mabel L 
Évaluation :
4

I was charged the estimated milage rather than the actual mileage - - did not think that was right.

Carol F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED M  |  Expérience générale 
Évaluation :
5

Give the customer a receipt for return

Dennis M 
Évaluation :
4

Truck felt like parking brake was on at all times

Margarita G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy S 
Évaluation :
5

You should have more Kahn's. His smile and attention to service is a welcome experience these days. Joseph Egan

Joseph H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany G  |  Expérience générale 
Évaluation :
4

They took the time to explain to me, showed me the unit, and it would be my best

OSCAR E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P  |  Premières impressions 
Évaluation :
5

Great staff, everyone was very helpful.

Michael T  |  Expérience générale 
Évaluation :
5

Staff were courteous, friendly, and demonstrated how to access my locker after hours.

Jack M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B  |  Expérience générale 
Évaluation :
5

Staff showed where to sign into facility and location of locker. Very well done.

Jack M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B  |  Expérience générale 
Évaluation :
5

Setting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.

Tony S  |  Premières impressions 
Évaluation :
5

Tonight's place where like more of the bigger units on the first floor

Maurice W  |  Premières impressions 
Évaluation :
5

Thanks to you all for your help moving in! :)

lovelydia m  |  Premières impressions 
Évaluation :
1

All my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child's stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I'm still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn't even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can't trust no one not even if it's business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I'm a not satisfied customer at all. I would never recommend this storage place.

Elizabeth L  |  Expérience générale 
Évaluation :
3

My son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing

deborah d  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. Clean storage.

JOI C  |  Expérience générale 
Évaluation :
4

The price increases are starting to get prohibitive.

DIANE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORHS H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline T  |  Expérience générale 
Évaluation :
3

Sorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40 % less than your comparable size

STEPHEN S  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to help me, I am so glad I chose this location. Merci.

Angela H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolanne S  |  Premières impressions 
Évaluation :
5

The staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.

katherine k  |  Expérience générale 
Évaluation :
5

The manager at the time I droves was upset with the other driver's because of there lack to communicate properly me

Anthony D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W  |  Expérience générale 
Évaluation :
3

The facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.

BRUCE K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UN H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith K  |  Expérience générale 
Évaluation :
2

There was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.

Nathaniel J  |  Expérience générale 
Évaluation :
3

Long waits Did all in app And had to do all again at site

Jennifer T  |  Online Move In 
Évaluation :
1

No one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again

helena m  |  Expérience générale 
Évaluation :
3

The facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!

BRIAN M  |  Expérience générale 
Évaluation :
1

Worse experience i ever Had

Dnisha F  |  Premières impressions 
Évaluation :
1

we are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?

jordan d  |  Premières impressions 
Évaluation :
2

I'm giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn't even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.

Kim M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra M  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria b  |  Expérience générale 
Évaluation :
5

It is a very necessary and useful business for people.

Anthony C  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tony K  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacqueline f  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandler B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon w  |  Expérience générale 
Évaluation :
5

After choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.

Harry W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R  |  Premières impressions 
Évaluation :
5

Great customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.

THALIA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kemarley c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terron D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc a  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaya E  |  Premières impressions 
Évaluation :
1

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Beth f  |  Expérience générale 
Évaluation :
5

Very good customer service… this is the best

CARMEN S  |  Expérience générale 
Évaluation :
2

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

KAY C  |  Expérience générale 
Évaluation :
5

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Pamela C  |  Expérience générale 
Évaluation :
1

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15' truck and consider it a "moving in" cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I've actively told friends and family in the area about my experience and to avoid uhaul.

JAIME M  |  Expérience générale 
Évaluation :
5

Very odd placement of 5 x 5 units but all in all it worked out.

karen r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia J  |  Expérience générale 
Évaluation :
5

Overall great experience! Highly recommend this storage facility! Top to bottom A++

EDWARDLOUIS B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizette M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Asia S  |  Expérience générale 
Évaluation :
5

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Pamela C  |  Premières impressions 
Évaluation :
4

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

ana v  |  Premières impressions 
Évaluation :
5

It was an amazing experience to own a storage unit within your faculty unfortunately I can't afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I'm currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Maximus b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbin B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B  |  Expérience générale 
Évaluation :
2

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

marla m  |  Premières impressions 
Évaluation :
5

Amazing THANKS 😊

Felicia B  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Janice T  |  Expérience générale 
Évaluation :
5

They were awesome since day one.

Eli C  |  Expérience générale 
Évaluation :
5

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Chris F  |  Expérience générale 
Évaluation :
5

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

sharon w  |  Premières impressions 
Évaluation :
5

This is honestly the cleanest U-Haul I've ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

ABDIEL Z  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE M  |  Premières impressions 
Évaluation :
1

They didn't prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn't get me the supplies I rented online, they didn't give me the unit number to my storage room (which they didn't even read my reservation to see that I had one). They didn't tell me that that wouldn't be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment's worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Susan L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diego A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuleyka O  |  Premières impressions 
Évaluation :
5

Everything was good and the staff was very friendly and helpful.

Veronica G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria O  |  Premières impressions 
Évaluation :
3

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Kiara W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNIQUE D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chayanne R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette j  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivette W  |  Expérience générale 
Évaluation :
4

Every member of staff was pleasant and helpful was a very good experience.

Melinda A  |  Expérience générale 
Évaluation :
1

Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I've ever had

Georgia H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana G  |  Premières impressions 
Évaluation :
5

I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!

Kimberly R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALING O  |  Expérience générale 
Évaluation :
5

EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!

Frank S  |  Premières impressions 
Évaluation :
3

The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?

JOhn P  |  Premières impressions 
Évaluation :
5

I would have preferred to all at one level.

Eden M  |  Premières impressions 
Évaluation :
5

The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!

Latoya A  |  Expérience générale 
Évaluation :
3

The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.

erica f  |  Expérience générale 
Évaluation :
5

Loading and unloading was not good but like the customer service

Nicole C  |  Expérience générale 
Évaluation :
1

The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.

Ebony C  |  Premières impressions 
Évaluation :
5

Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I'm very pleased and grateful.

ANNA H  |  Premières impressions 
Évaluation :
4

The prices on the rental units should be reduced. It is a bit pricey.

Sabine D  |  Expérience générale 
Évaluation :
5

Very professional staff members. Quite knowledgeable.

Eli C  |  Premières impressions 
Évaluation :