Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

Évaluation :

5

I am not Khalif Akbar though apparent he had this phone number before me but that was over 7 years ago now,

Évaluation :

5

The onsite staff was very helpful!!

Évaluation :

5

This is the second time I've used this location in 4 months. Excellent service à la clientèle.

Évaluation :

5

Didn’t speak to anyone Everything over the website

Évaluation :

5

Haven't moved in yet because I'm waiting for my helpers to move the items. But because I've never had issues before im.pretty sure things will be alright.

Évaluation :

5

The representative at this location went above and beyond the call of duty to try and answer our billing questions.

Évaluation :

1

Was mislead about the size of the unit so never used it. Then several attempts to charge me for the unit I never used. I called the facility and explained this to them and was told they can't do anything about it that they would have their GM call me and the GM never did. Then after a couple of days they tried charging for the unused storage unit several more times. I would give this place -5 stars if possible, not only for the bait and switch tactics, the lack of communication and customer service but also for poor records keeping of their online inventory.

Évaluation :

4

The check in employee answered a lot of questions for me and explained how drop off worked at the other location (One way reservation). He was super helpful!

Évaluation :

5

Very good and friendly staff and very helpful.

Évaluation :

1

I WILL NEVER USE U-HAUL AGAIN NOR WILL I EVER RECOMMEND THIS COMPANY TO ANYONE. TAMIKA SHOULD BE FIRED.

Évaluation :

1

On check-in, I needed something to open my lock case. I asked the employee to use her screwdriver (right in front of both of us). She flatly denied she had one and refused to even TRY to accommodate. Due to that overt hostility, I went out of my way to avoid further contact for the duration of my rental. The walls of my rental were open frame and sheetrock. This is an insecure wall as it is easily broken through. I would not be comfortable leaving any semi-valuable product here. The maintenance lady seems very competent.

Évaluation :

5

The gentlemen that was working on Sunday November 24th was very polite and helpful.

Évaluation :

3

Long time renter with Milwaukee tool. Visited and checked out a 10x30 unit and was told it was the only one available so I went home and got online to rent it and it added me into another unit. Went to check out the other unit and it did not suit my needs with privacy and they would not transfer me to the other one saying that it was already rented out. Have unfortunately moved my business to Public storage instead.

Évaluation :

5

It was a good place to storage my things in and was clean and safe..

Évaluation :

5

Great Customer service!

Évaluation :

5

This was our first using a storage facility and I didn't know what to expect. I wrongly assumed that a bunch of homeless people hung out around there. That wasn't our experience and I will gladly recommend your facility to anyone needing storage.

Évaluation :

5

Great service and easy online reservation.

Évaluation :

3

I didn't appreciate customer service. I felt rushed and found them non informative or helpful with the vehicle. There was a uhaul truck in the way that I had to back up around it.

Évaluation :

1

Front desk worker claimed to have forgot to process my refund but still returned and re rented the truck had to call to get explanation. What where they gone do with the money ??? Seems sketch

Évaluation :

2

My $200+ UGGS were literally eaten by rats. I had multiple dead mice in my until when I went to get my stuff. (No food items were in the unit) and one of the workers was ver unprofessional over the phone.

Évaluation :

5

We are very happy with the convenience of having a close by facility available.

Évaluation :

4

The gas tank was almost completely empty. Fortunately I did not have to go far to get gas. Maybe have at least a half tank of gas prior to pick up of the trucks.

Évaluation :

5

I stored some of my belongings at the Salem Turnpike Uhaul for about a year and a half, and the staff has always been incredibly helpful, especially Will and Rita. Both were working there when I began, my time in storage, and both were incredibly helpful for the duration. They are FANTASTIC and definitely deserve raises. I have no complaints about my storage experience there thanks to those two. The only recommendation I have to improve would be to repair the keypads for entry and exit to the facility. While the gate clickers are convenient, only assigning one per rental contract means that if I didn't have my clicker and it was after 4PM, I could not access the facility at all. Having a back-up way to access the facility after the store closes for the day would vastly improve customer experience. The wiring is already in place, so it should only require adding new keypads and programming them.

Évaluation :

5

Every thing went smooth an the person that help me check out was great 5stars for him

Évaluation :

2

The storage unit had damage (torn out) to drywall, mouse droppings all over the floor, spider webs, and frame wood looked as if it was wet toward top of unit. The employee on duty was more than helpful and courteous. Couldn't have been more kind.

Évaluation :

4

Thus is probably more on the App/rental process than the site, but upon renting through the app was given an access code to enter the facility. Upon arrival, found out that there was no keypad to access gate - needed to get fob from office. Luckily we arrived before the office closed, which we weren't sure we would do, and was one of the reasons we felt comfortable renting via the app.

Évaluation :

5

Everyone who works there is exceptional. The manager was very helpful and professional. Thanks again.

Évaluation :

4

I was provided a PIN to access the facility via text, only to find out that there was no way to access the facility with that PIN, but actually needed to get a fob from the office to get through the gate. This would have been a significant issue if we had not shown up prior to the office closing, which could have happened since we were traveling from out of town.

Évaluation :

5

Rita and her colleague provided outstanding customer service! Professional and friendly. Highly, highly recommend using this storage facility!

Évaluation :

5

The app needs improvement as I could not be able to return the vehicle on the app and enter the information when I had it before the time noted for return.

Évaluation :

5

Above and beyond service

Évaluation :

3

The location was fine, but not the location I reserved my truck from. It was therefore 45 minutes further away from my home which was an unappreciated inconvenience when U-Haul informed me that they had switched my pickup location despite my reserving a truck a month in advance.

Évaluation :

5

Thank you so much. U-Haul was a big help all the way around when we moved to Roanoke. This storage facility @Salem is well maintained & clean, even the restroom.

Évaluation :

5

The employee who helped us out went above and beyond the call of duty to make sure everything was ok. Very professional and kind.

Évaluation :

3

The U-Haul unit was fine for what I needed it for.... for FOUR years! And each year, what did you do? Jacked the prices up over and over and over again. Glad to have my stuff out of there finally.

Évaluation :

3

Have the AC working in the truck and eliminate the Marijuana smell from the office.

Évaluation :

3

Amount of rat feces was not controlled. Rat fe es everywhere.

Évaluation :

4

Still don't understand why the office closes at 4pm but it did everything I needed it to do + everyone I spoke to was very helpful, thank you!

Évaluation :

1

I woldnr recommend UHAUL to anyone. I spent 2 hours in the store trying to get my vehicle that I reserved a week prior. I had to Uber there ($35) to be told my truck is gone and I have to go to another place, to order another Uber, only to be told I'm going to be helped where I'm at ($8 cancellation fee). To wait 2 hours because the vehicles kept being shifted around in the system, traffic division was giving the employ the run around, and refused to switch a truck from travel to local in the system after a manager told the employee to call traffic and have them do so. Then, I was running 2 hours late coming back (return was at 2pm), so I called the 800 number to give a courtesy, and they said the place would be open until 7, but I'm going to be charged a late fee, never mind the money and time of mine they wasted (I needed those two hours back they wasted of mine). I show up at 4pm and the place is shut down, lights off for the day. Seems to me UHAUL doesn't care about customer service because they don't have any real competition.. why would they treat their customers with decency and fairness when they don't have to.. I won't be using them again.

Évaluation :

1

Worst experience I ever had

Évaluation :

5

Very nice people, highly recommend. Thanks

Évaluation :

5

Thanks

Évaluation :

5

Stay the same

Évaluation :

3

Fix the online system so it doesn't happen again!!!

Évaluation :

3

It took 3 times for my reservation entry to go through at the Salem turnpike location. I was told there internet speed there was very slow. The sales representative apologized. No issues at all with my rental vehicle.. would has given 5 stars with the exception of my reservation.

Évaluation :

5

Both ladies where very friendly and delight to deal with. Merci 

Évaluation :

5

Very nice staff

Évaluation :

5

Rita was the star at your U-Haul facility. Excelled in customer service and care. Personable honest and respectfully professional. No comment on the rest. Good day.

Évaluation :

5

I love this location and the people.

Évaluation :

3

The location didn’t open up until 10am which was very inconvenient and the truck drop off was full.

Évaluation :

4

Great experience overall! The attendant was very helpful. The only issue I had was the van overwhelmingly smelled of smoke. As a non-smoker, it made it tough having to deal with it for over 2 hours.

Évaluation :

5

The staff was very helpful and informative and polite.

Évaluation :

1

This location over charged me saying that I returned the truck not clean and I did clean out the truck and they said I didn’t return it with the proper gas and I put gas in the U hual before I returned bad business for real I was a lil late and they charged for a extra day.

Évaluation :

5

Bryan was great! Very helpful.

Évaluation :

4

Rita is the only person who was helpful and above reproach - very knowledgeable and very helpful. The female manager was 25 minutes late in opening the doors even though she was inside and stated "just wait". The sign taped on that door was an insult and inappropriate but certainly was an indication of the ignorance and insulting behavior of the female manager. The only reason I would recommend this location is that it is U-Haul who stands behind their product. RITA represents honesty, integrity and the true U-Haul way! Well done to RITA alone of the team of three.

Évaluation :

3

You charge WAY to much.

Évaluation :

5

U-Haul is my number one storage or moving facility of all time

Évaluation :

4

Got courteous service. Although I had to wait for the truck to be swept out so it should have been swept before it was parked.

Évaluation :

5

Very friendly well helpful workers

Évaluation :

5

Mz Rita is a fine lady and a delight to do business with!

Évaluation :

1

Not friendly people. Rude. Misleading. Don't follow through with promises. Many issues. .

Évaluation :

1

Don't cheat your customer out of their money for a such things "cleaning fee.. so you all can obtain more money for rentals

Évaluation :

4

Pin pad has been gone for over a year, need to go into office to get remote to access the yard

Évaluation :

3

Have your office people there on time at opening time in the morning.

Évaluation :

5

Rita did a great job making sure I got the storage unit I needed

Évaluation :

5

Ms Rite was and is Fantastic!!

Évaluation :

5

The 24/7 did not work for me I was unable to scan my license I was getting the message my location was not on and I was at the wrong pickup site which was not true Luckily the office was open

Évaluation :

3

Hours listed are incorrect and you cannot get through the gate using a keypad, as listed. You need a remote from the office which opens at 10AM, not 8AM. Threw my day off waiting for them to open. Please fix that information online so people know what to expect.

Évaluation :

4

See pick up location comments.

Évaluation :

5

Stay like what I have grown to exspect

Évaluation :

3

At this particular one. Didn't care for the step up or over curb to enter storage unit. Almost fell a few times. And I am handicapped as well so walking is already a problem. Even my help moving larger items almost fell. Other than that I like the place

Évaluation :

5

The workers was very nice and professional the establishment was very clean everything was accurate and on time..

Évaluation :

5

Staff very helpful n courteous

Évaluation :

3

I didn't drop off at this location, I dropped off at the Melrose location. See comments above

Évaluation :

3

If there's a way to make the website easier to maneuver through, that would be cool. I had to call customer service to figure out where the key was and the lock combination. Customer service was nice and helpful, though!

Évaluation :

5

Manager Matt was excellent and his responsiveness to my questions, both via phone and in person. this guy needs a raise, a promotion, and hot to be set training others to do the same as him. Thanks for this high-quality Hi caliber employee.

Évaluation :

5

The lady who checked us in was so nice and helpful. A true asset to UHaul.

Évaluation :

2

We rented a storage unit on line, sight unseen to store our belongings as we were moving from the Richmond area to the Roanoke area. The unit had a terrible odor in it and we were concerned that the odor would get into our furniture. We rented the unit long enough to locate a different unit and transfer our stuff. Come to find out, that particular unit had previously been a problem in the past and the staff there could not get it clean. I strongly feel that the staff there should have warned us before hand about the odor as I'm sure they were aware of it. Instead, we had to make extra trips to Roanoke from the Richmond area to transfer our belongings. This was both time consuming and expensive.

Évaluation :

1

We went multiple times the first day with all of our items for storage in tow. Could not get a hold of anyone s as t the location via phone so we went over and no one was there during business hours. Went in the morning and again in the afternoon and no one was at the facility to speak with or pick up the access transponder. Had to go back the next day and was finally able to gain access to the facility. Would not recommend.

Évaluation :

3

U-haul 1 800 number called me and my cell phone picked it up as a spam call. I was late to pick up my rental truck. Not even 5 mins after I noticed I had a missed called, I arrived to pick up the rental truck and they had cancelled my rental. Thank you to Matt at the office who got my rental back. He told me they are suppose to call you twice before they cancel it. Pretty upsetting and annoying.

Évaluation :

1

To begin, the website said you could rent a unit remotely without having to go to the office, that's why I chose it because it was on a Sunday afternoon when I became in need of it. Paid for it online, received unit number and access code to the gate. So I proceeded to load my car down as much as I could pack into it, I arrive at the facility to find no keypad for the code. It was a gate that you have to use a remote fob to open and of course the office was closed. So here I am with a packed vehicle, a paid unit and no way inside. I get the fob the next day and was told that the gate locks at 10pm and if I'm not out of the gate by 10pm, I would be locked inside until 5am when the gate starts opening again. Well I work all day so by the time I'm able to come to my unit, it's always late afternoon or early evening. So I would have to set an alarm on my phone every time I came there to ensure I wasn't locked inside for the night! Which I think that it's a potential lawsuit for the facility. What if someone got locked in and had medication that they have to have and it's at home?: What if someone left their kids at home to run to their unit real quick and got locked in? What if they had a medical emergency while locked inside? It's a lawsuit waiting to happen. When I do get to my unit, it had holes in the bottom and wood paneling screwed in the sides like someone had gone through it from another unit (I don't know, it just appeared that way). But the kicker was, I was at my unit, my psycho ex climbed over the gate to come harass me, I left a message in the office AND U-Haul customer service that I wanted to see if they caught it on video so that I could prosecute and no one would return my call. Combine all of that with the gate constantly breaking and they locking it when they left the office leaving me left out of a unit I was paying for but not having access to. I also came across several upset customers that were there to pick up a U-Haul truck that they paid for only to find the office closed. They were only open 10am-4pm. So, no, I would not recommend this location.

Évaluation :

4

The various offices Salem Turnpike, Melrose, and Hershberger worked together and made everything easy. I will reccomend them.

Évaluation :

3

.

Évaluation :

5

I told the gentleman working when I arrived to pick up the Uhaul that I have a gift card to use. However, my debit card has been charged instead of the gift card. It's a bit upsetting :(

Évaluation :

3

This location was small but the worker was helpful and I quickly found our rental. However, this was not our first choice because we originally reserved a one-way truck that U-Haul could not provide (which we only found out the day before). This location was a 40-minute drive from our original pick-up location and it's ridiculous that the company could not provide us the truck we reserved weeks in advance. We were forced to downgrade to a cargo van (that barely fit everything) and I lost my month of free storage because they could not provide a truck within an hour's drive.

Évaluation :

3

There is no light in the storage unit. Was told to go go the melrose location to sign paperwork and get access. I spent an hour waiting just to be told I needed to go to the salem turnpike location because the new general manager was there and did not have access to the accounts for that location. I got to the salem turnpike location and was told since I did an online move in I didn't even need to sign anything, I just needed the gate key.

Évaluation :

5

Thank you so much for your service U-Haul Salem turnpike you are so excellent.

Évaluation :

5

Excellent

Évaluation :

1

Our unit was too small. We called customer service and she was not helpful at all and then we got connected to another lady that just laughed at us

Évaluation :

5

Awesome service

Évaluation :

1

Will Andrews is unprofessional and he suppose to be a Gm. I’ve made a complaint on him as well.

Évaluation :

2

Train employees before putting them to work.

Évaluation :

4

I was charged for using the dolly when I never used it. Suggest asking customer rather than assume. I had my own dolly.

Évaluation :

5

My site specifically requires a key fob for entry. That fob is only available from the office staff. The web rental doesn't make mention of this requirement, in fact, it led me to believe I could access at any time with a gate entry code which caused me to lose 2 hours on moving day. The unclarity threw a big monkey wrench into my plan

Évaluation :

4

Access was on outside however it was well lit

Évaluation :

3

On the answers w no, I haven't been to know if they are clean or if I'd recommend. You're getting a little to hasty w your surveys

Évaluation :

1

Always have used u haul but after this last time it was awful.had an reservation didn't get the truck until a couple of hours later. The whole experience wasn't good at all.

Évaluation :

5

I had no problem with anything. When need a unit again I will be back

Évaluation :

5

Nice clean place.

Évaluation :

2

Was on hold for 15 minutes because the app didn’t give me the password to the lock key 🙄

Évaluation :

5

N/a

Évaluation :

2

The location advertised online that I could do contactless set up which I needed because it was Sunday and the office was closed. So I paid for it, got my unit number, instructions on where the lock would be and they texted me my gate code. So I loaded down my car to bring stuff to my unit, I get there and there is NO keypad to enter my code. Apparently they have switched to a gate that you use fob to open the gate. So, I couldn't access my unit as I needed to and as it was advertised online. I had to go back home and unload everything back out of my car. Very inconvenient and bad business to say the least. Very unhappy.

Évaluation :

4

office open hours should be listed

Évaluation :

1

They sold all my items when I was really trying to pick them up all my personal item gone

Évaluation :

3

Seem to have some built up mold and residue over time and there wasn’t anything in my unit that should have caused it

Évaluation :

5

Aucun

Évaluation :

5

Just wish I got some of my money back since I didn't use storage for a whole month

Évaluation :

2

This is my only storage facility I seem to have issues with. I have Several units through the Us. They changed locks on one unit I had to Pay the locksmith to open it. Two units had leaks and nothing was done. I had to clean up the mess.

Évaluation :

2

The initial unit i rented was to be temperature controlled and the general manager assured me that it was since it was attached the main office. later, i discovered my tv console had shattered due to the immense heat due to an issue with the AC unit. I was denied coverage despite having insurance and it was at no fault of Uhaul. Lastly, I attempted to rent a moving truck. I was informed that there wasn't one available in my size and would be called later regarding it. I never heard anything back but saw that a 20ft truck was attached to my reservation which was for a 10ft truck. There's never anyone in the office during business hours half of the time and i don't customers are informed properly. customer service has truly tanked. I really don't want to use uhaul again.

Évaluation :

5

The staff was very professional and the storage was nice and clean. The staff was very helpful everything I would recommend U-Haul to family and friends..

Évaluation :

2

The price I was charged was more than online quote, including additional $18 charge, don't know why because van was returned with full tank on time. The van smelled so bad of cigarettes I had to drive with the windows down. Will not be using this location again.

Évaluation :

4

Everything went smoothly. Would recommend this location if looking for a Uhaul in Roanoke, Va

Évaluation :

1

I kept a storage unit at this facility for 6 months. I was issued a 6 digit access code when I paid for the unit. Without notifying me, the facility removed the machine used to input access codes, and switched to only issuing remotes. I showed up at 7PM with a U-Haul rented van on November 4th (facility hours are 5A-10P) to empty my unit for a move the following morning. I was unable to get into my storage unit because I did not have a remote to gain access into the storage facility. Because it was after office hours, no one was available to help me. I ended up having to pay additional gas and mileage for my van, as well as paying additional money to my moving company because I was unable to gain access to my unit until 9AM the next day. By the time I cleaned it out and returned home, we were several hours behind schedule. I would have had no issue coming to get a remote, but I was never contacted that this was a new policy. Also, the remotes are small enough that they could have been mailed to customers. I appreciate customer service doing what they could to help the evening of, but this was the worst experience I have ever had with U-Haul. I can't see myself giving you business in the future if I find any viable other options.

Évaluation :

5

Great experience from placing my reservation to returning the uhaul. Joshua was super friendly and helpful!

Évaluation :

4

Above average. Thanks

Évaluation :

5

I liked the way they talked to people coming in the door.

Évaluation :

1

The van was on empty with the gage showing an amber light because it had no gas. Ridiculous.

Évaluation :

5

Just didn't like the way one said one thing one said another. Other than that it's a excellent company.

Évaluation :

5

Staff was courteous, extremely helpful and accommodating.

Évaluation :

1

Customer service rude brakes on cargo need serious repair and I didn’t understand what I was charged

Évaluation :

5

The staff was very supportive and professional everything was done in a timely manner... Thanks for your help.

Évaluation :

5

Your staff very friendly and courtesy.

Évaluation :

5

I have no complaints about the service.

Évaluation :

5

Not location specific but allowing driver to upload documents prior to arrival on location. (Drivers license, personal photo, etc). The 24/7 pickup is very convenient but it did take longer than expected. Also having my order (boxes, tape, bubble wrap) pre-loaded in the truck would be a huge convenience. Fortunately I had only arrived on location at 8:40am so waiting till the store opening to collect the materials was a very mild inconvenience but if I was there really early it would've thrown off more of my day/plan. All in all a great experience though.

Évaluation :

5

The service was great. Staff are friendly and helpful. I would definitely recommend them.

Évaluation :

5

The young man whom helped me with my move in was absolutely amazing! Very well mannered and had me in and on my way in a matter of minutes. He greeted me offered his help each time I visited my unit . Wonderful asset to this company  The facility was very clean which is very important to me as I am particular and picky about cleanliness. For the overall experience and cost I was very pleased and I have and will continue to recommend your services in the future. Thank you for a no hassle well organized experience.

Évaluation :

5

Nothing at all, they were easy, kind, and helpful

Évaluation :

5

They were friendly and helpful in getting me squared away with checking in. Also, like that they supplied a lock.

Évaluation :

5

Chris is awesome! His customer service was spectacular, well mannered, he's respectful and overall very personable. Make him manager he deserves it!!! Get rd of Will Andrews poor customer service, he's lies to his customers, he's disrespectful and very rude.

Évaluation :

5

Staff was very nice and professional.

Évaluation :

5

Chris was awesome! He was friendly and extremely helpful. The storage unit was excellent, but I was able to find something closer.

Évaluation :

5

The young man that checked me and was very courteous and kind and super helpful with a wonderful smile. The facility was clean and easy to access and I love the fact that y'all have clickers for your gate it's always nice to have Things like this to make your day and life much easier and more convenient. I will definitely recommend your services to others keep up the good work!

Évaluation :

4

The only negative thing I have to say is no one told me insurance was on there or being charged and they just included it in my monthly fee at 7,95 each month. Other than that, I had an overall really nice experience there.

Évaluation :

5

Amazing customer service!

Évaluation :

5

Kim and Chris were efficient, thorough and displayed phenomenal customer skills. I can't say enough about this duo!!!

Évaluation :

5

The entire staff was extremely helpful in meeting my storage needs. Chris, Kim, and Will were all amazing and went the entire mile to get me moved in on schedule. I'm extremely grateful for their assistance!

Évaluation :

5

Kim was the best,she had reserved unit for me ready to go in 15minutes! She was very friendly and helpful. The unit was perfect size & location of it was excellent to move stuff in easily! 

Évaluation :

3

Unit was too small

Évaluation :

3

U-Haul raised the rate every three months making it more expensive than what was originally quoted.There by making it expensive to use on a long time basis

Évaluation :

1

I purposely Swept the UHaul even though my pallets made no mess in there. You then charged me a 75 fee for sweeping it out when it wasn't cleaned when I picked it up.

Évaluation :

5

Salem Turnpike Uhaul was a pleasure doing business there.

Évaluation :

5

I used the storage facility before. Good service.

Évaluation :

1

Uhaul is horrible I drove 3 hours to a storage unit to not have access we had to stay over night in a hotel. I called ahead and told the employee I didn't not have a time that I would get to the storage. He never said if you are not here by 10 pm you access code will not work. Very unprofessional, I spent more time and money on the move than I expected my anxiety was through the roof. Horrible experience

Évaluation :

1

You're 5x5 storage is not accurately measured. I was supposed to have a free month with the truck and I was charged. I canceled the service.

Évaluation :

5

Chris at 3434 Salem turnpike, Roanoke, VA was extremely helpful, knowledgeable and went over & beyond to help me. He deserves a raise, I will continue to go to him in the future with any of my moving needs.

Évaluation :

5

I would to thank you to the gentleman Chris on the Salem Turnpike site he was very helpful and knowledgeable. Thank you for all y'all do for people in time of need.

Évaluation :

2

My item's we're destroyed by rain from a hoge hole in the ceiling that wasn't there when I got the unit in 2019 an I was told I wouldn't be reimbursed for anything I had in my unit. 1 100 box spring an mattress set as well as other items, someone needs to call me asap

Évaluation :

5

You agent in charge Kim was excellent in all regards!!!

Évaluation :

3

They have been doing a lot of cleanup and fixing up of this facility, however, it still has a ways to go. We picked this site before we moved to Roanoke, if we had seen it before we would NOT have rented there. Once there we didn't want to have to move everything. Currently, the cars are gone, they have replaced the doors, and are working on the siding. They leave the old siding along the access roads and it blows into the street. They cut off the locks WITHOUT notice so they could add wring for camera. MAILED the key without a call or email to our OLD address so we never got it. We then to at our OWN expense and time CUT off the lock and put a new one on. I was told we would get a free month for our trouble... which never happened. I called about it and the lady said... sorry, I told my GM but he didn't do it I will do it for the next month... again never happened. We were just done with y'all at that point.

Évaluation :

5

Excellent customer service by staff.

Évaluation :

5

The two ladies there were extremely professional and courteous!

Évaluation :

5

The woman that helped me BOTH times, with a truck for myself then one for my daughter the same weekend was awesome!! We had moved 3 family members in 2 days across 3 cities, 2 states and I was SO tired, I could barely think clear yet this agent was patient kind and even made me laugh!!

Évaluation :

5

Our experience was a good one at this UHaul facility.

Évaluation :

5

I have stored with this particular facility several times over the years and have always had a more than pleasurable experience I don't have any complaints about anything and ask that you guys keep up the good work work I'll probably be back again Once I buy more stuff than my home will hold🙂

Évaluation :

5

Always helpful and reliable. Very friendly.

Évaluation :

3

The only reason I didn't give you a five-star rating was because I plainly asked can I get back in if I get here between 11: 00pm and 12:00 am1: 00am in the morning and I was told yes because I would have never drove there if I couldn't get in there

Évaluation :

5

Busy location without lots of staff. Professional, exceptional. Dealt with many locations over the years and this was the best.

Évaluation :

5

Between the truck reservation, rental, turn-in and storage, everything U-Haul did was excellent! Even after I lost my documentation TWICE. Kim in Roanoke has been fantastic to work with along with all the other U-Haul folks in Roanoke and Rocky Mnt NC. I can't say thank you enough for helping get my mother-in-law moved.

Évaluation :

4

Thanks for the use I have moved and look forward to renting again sometime.

Évaluation :

5

Gracias por todo...

Évaluation :

5

I had a great experience and everything went so smoothly

Évaluation :

5

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Évaluation :

5

Very friendly and curtious. Would highly recommend.

Évaluation :

2

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Évaluation :

5

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

Évaluation :

4

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

Évaluation :

4

Thank goodness this place is here. The rates were good considering how short fused the occupancy was. I appreciate all of the help that was received from your personnel on the ground.

Évaluation :

5

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Évaluation :

1

It is always something with Uhaul > charge too much >charge you for stuff you didnt reserve or ask for > attitude when your unhappy because of their services > locked my storage after I has permission to be late >corporate charge you stuff and then the location where you live say they didnt so it and then corporate say they didnt do it either so you dont know who to talk to about it

Évaluation :

5

Michael was excellent!

Évaluation :

5

I've been a customer for about 5 years and I would use and recommend this facility to my friends seeking storage space or truck rental.... Thanks

Évaluation :

1

My experience was overall terrible. Not satisfied at all.

Évaluation :

5

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Évaluation :

5

Michael was very professional and polite.

Évaluation :

5

Your personal very helpful and I didn’t excellent job on getting what I need thank you

Évaluation :

5

Davian was excellent even when I had a attitude he told me he would help me out and he did what he said he would. Besides him I had a horrible experience leaving PA to get here but I made it work and I am here safe so thanks.