Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

Évaluation :

2

My $200+ UGGS were literally eaten by rats. I had multiple dead mice in my until when I went to get my stuff. (No food items were in the unit) and one of the workers was ver unprofessional over the phone.

Évaluation :

5

We are very happy with the convenience of having a close by facility available.

Évaluation :

4

The gas tank was almost completely empty. Fortunately I did not have to go far to get gas. Maybe have at least a half tank of gas prior to pick up of the trucks.

Évaluation :

5

I stored some of my belongings at the Salem Turnpike Uhaul for about a year and a half, and the staff has always been incredibly helpful, especially Will and Rita. Both were working there when I began, my time in storage, and both were incredibly helpful for the duration. They are FANTASTIC and definitely deserve raises. I have no complaints about my storage experience there thanks to those two. The only recommendation I have to improve would be to repair the keypads for entry and exit to the facility. While the gate clickers are convenient, only assigning one per rental contract means that if I didn't have my clicker and it was after 4PM, I could not access the facility at all. Having a back-up way to access the facility after the store closes for the day would vastly improve customer experience. The wiring is already in place, so it should only require adding new keypads and programming them.

Évaluation :

5

Every thing went smooth an the person that help me check out was great 5stars for him

Évaluation :

2

The storage unit had damage (torn out) to drywall, mouse droppings all over the floor, spider webs, and frame wood looked as if it was wet toward top of unit. The employee on duty was more than helpful and courteous. Couldn't have been more kind.

Évaluation :

4

Thus is probably more on the App/rental process than the site, but upon renting through the app was given an access code to enter the facility. Upon arrival, found out that there was no keypad to access gate - needed to get fob from office. Luckily we arrived before the office closed, which we weren't sure we would do, and was one of the reasons we felt comfortable renting via the app.

Évaluation :

5

Everyone who works there is exceptional. The manager was very helpful and professional. Thanks again.

Évaluation :

4

I was provided a PIN to access the facility via text, only to find out that there was no way to access the facility with that PIN, but actually needed to get a fob from the office to get through the gate. This would have been a significant issue if we had not shown up prior to the office closing, which could have happened since we were traveling from out of town.

Évaluation :

5

Rita and her colleague provided outstanding customer service! Professional and friendly. Highly, highly recommend using this storage facility!

Évaluation :

5

The app needs improvement as I could not be able to return the vehicle on the app and enter the information when I had it before the time noted for return.

Évaluation :

5

Above and beyond service

Évaluation :

3

The location was fine, but not the location I reserved my truck from. It was therefore 45 minutes further away from my home which was an unappreciated inconvenience when U-Haul informed me that they had switched my pickup location despite my reserving a truck a month in advance.

Évaluation :

5

Thank you so much. U-Haul was a big help all the way around when we moved to Roanoke. This storage facility @Salem is well maintained & clean, even the restroom.

Évaluation :

5

The employee who helped us out went above and beyond the call of duty to make sure everything was ok. Very professional and kind.

Évaluation :

3

The U-Haul unit was fine for what I needed it for.... for FOUR years! And each year, what did you do? Jacked the prices up over and over and over again. Glad to have my stuff out of there finally.

Évaluation :

3

Have the AC working in the truck and eliminate the Marijuana smell from the office.

Évaluation :

3

Amount of rat feces was not controlled. Rat fe es everywhere.

Évaluation :

4

Still don't understand why the office closes at 4pm but it did everything I needed it to do + everyone I spoke to was very helpful, thank you!

Évaluation :

1

I woldnr recommend UHAUL to anyone. I spent 2 hours in the store trying to get my vehicle that I reserved a week prior. I had to Uber there ($35) to be told my truck is gone and I have to go to another place, to order another Uber, only to be told I'm going to be helped where I'm at ($8 cancellation fee). To wait 2 hours because the vehicles kept being shifted around in the system, traffic division was giving the employ the run around, and refused to switch a truck from travel to local in the system after a manager told the employee to call traffic and have them do so. Then, I was running 2 hours late coming back (return was at 2pm), so I called the 800 number to give a courtesy, and they said the place would be open until 7, but I'm going to be charged a late fee, never mind the money and time of mine they wasted (I needed those two hours back they wasted of mine). I show up at 4pm and the place is shut down, lights off for the day. Seems to me UHAUL doesn't care about customer service because they don't have any real competition.. why would they treat their customers with decency and fairness when they don't have to.. I won't be using them again.

Évaluation :

1

Worst experience I ever had

Évaluation :

5

Very nice people, highly recommend. Thanks

Évaluation :

5

Thanks

Évaluation :

5

Stay the same

Évaluation :

3

Fix the online system so it doesn't happen again!!!

Évaluation :

3

It took 3 times for my reservation entry to go through at the Salem turnpike location. I was told there internet speed there was very slow. The sales representative apologized. No issues at all with my rental vehicle.. would has given 5 stars with the exception of my reservation.

Évaluation :

5

Both ladies where very friendly and delight to deal with. Merci 

Évaluation :

5

Very nice staff

Évaluation :

5

Rita was the star at your U-Haul facility. Excelled in customer service and care. Personable honest and respectfully professional. No comment on the rest. Good day.

Évaluation :

5

I love this location and the people.

Évaluation :

3

The location didn’t open up until 10am which was very inconvenient and the truck drop off was full.

Évaluation :

4

Great experience overall! The attendant was very helpful. The only issue I had was the van overwhelmingly smelled of smoke. As a non-smoker, it made it tough having to deal with it for over 2 hours.

Évaluation :

5

The staff was very helpful and informative and polite.

Évaluation :

1

This location over charged me saying that I returned the truck not clean and I did clean out the truck and they said I didn’t return it with the proper gas and I put gas in the U hual before I returned bad business for real I was a lil late and they charged for a extra day.

Évaluation :

5

Bryan was great! Very helpful.

Évaluation :

4

Rita is the only person who was helpful and above reproach - very knowledgeable and very helpful. The female manager was 25 minutes late in opening the doors even though she was inside and stated "just wait". The sign taped on that door was an insult and inappropriate but certainly was an indication of the ignorance and insulting behavior of the female manager. The only reason I would recommend this location is that it is U-Haul who stands behind their product. RITA represents honesty, integrity and the true U-Haul way! Well done to RITA alone of the team of three.

Évaluation :

3

You charge WAY to much.

Évaluation :

5

U-Haul is my number one storage or moving facility of all time

Évaluation :

4

Got courteous service. Although I had to wait for the truck to be swept out so it should have been swept before it was parked.

Évaluation :

5

Very friendly well helpful workers

Évaluation :

5

Mz Rita is a fine lady and a delight to do business with!

Évaluation :

1

Not friendly people. Rude. Misleading. Don't follow through with promises. Many issues. .

Évaluation :

1

Don't cheat your customer out of their money for a such things "cleaning fee.. so you all can obtain more money for rentals

Évaluation :

4

Pin pad has been gone for over a year, need to go into office to get remote to access the yard

Évaluation :

3

Have your office people there on time at opening time in the morning.

Évaluation :

5

Rita did a great job making sure I got the storage unit I needed

Évaluation :

5

Ms Rite was and is Fantastic!!

Évaluation :

5

The 24/7 did not work for me I was unable to scan my license I was getting the message my location was not on and I was at the wrong pickup site which was not true Luckily the office was open

Évaluation :

3

Hours listed are incorrect and you cannot get through the gate using a keypad, as listed. You need a remote from the office which opens at 10AM, not 8AM. Threw my day off waiting for them to open. Please fix that information online so people know what to expect.

Évaluation :

4

See pick up location comments.

Évaluation :

5

Stay like what I have grown to exspect

Évaluation :

3

At this particular one. Didn't care for the step up or over curb to enter storage unit. Almost fell a few times. And I am handicapped as well so walking is already a problem. Even my help moving larger items almost fell. Other than that I like the place

Évaluation :

5

The workers was very nice and professional the establishment was very clean everything was accurate and on time..

Évaluation :

5

Staff very helpful n courteous

Évaluation :

3

I didn't drop off at this location, I dropped off at the Melrose location. See comments above

Évaluation :

3

If there's a way to make the website easier to maneuver through, that would be cool. I had to call customer service to figure out where the key was and the lock combination. Customer service was nice and helpful, though!

Évaluation :

5

Manager Matt was excellent and his responsiveness to my questions, both via phone and in person. this guy needs a raise, a promotion, and hot to be set training others to do the same as him. Thanks for this high-quality Hi caliber employee.

Évaluation :

5

The lady who checked us in was so nice and helpful. A true asset to UHaul.

Évaluation :

2

We rented a storage unit on line, sight unseen to store our belongings as we were moving from the Richmond area to the Roanoke area. The unit had a terrible odor in it and we were concerned that the odor would get into our furniture. We rented the unit long enough to locate a different unit and transfer our stuff. Come to find out, that particular unit had previously been a problem in the past and the staff there could not get it clean. I strongly feel that the staff there should have warned us before hand about the odor as I'm sure they were aware of it. Instead, we had to make extra trips to Roanoke from the Richmond area to transfer our belongings. This was both time consuming and expensive.

Évaluation :

1

We went multiple times the first day with all of our items for storage in tow. Could not get a hold of anyone s as t the location via phone so we went over and no one was there during business hours. Went in the morning and again in the afternoon and no one was at the facility to speak with or pick up the access transponder. Had to go back the next day and was finally able to gain access to the facility. Would not recommend.

Évaluation :

3

U-haul 1 800 number called me and my cell phone picked it up as a spam call. I was late to pick up my rental truck. Not even 5 mins after I noticed I had a missed called, I arrived to pick up the rental truck and they had cancelled my rental. Thank you to Matt at the office who got my rental back. He told me they are suppose to call you twice before they cancel it. Pretty upsetting and annoying.

Évaluation :

1

To begin, the website said you could rent a unit remotely without having to go to the office, that's why I chose it because it was on a Sunday afternoon when I became in need of it. Paid for it online, received unit number and access code to the gate. So I proceeded to load my car down as much as I could pack into it, I arrive at the facility to find no keypad for the code. It was a gate that you have to use a remote fob to open and of course the office was closed. So here I am with a packed vehicle, a paid unit and no way inside. I get the fob the next day and was told that the gate locks at 10pm and if I'm not out of the gate by 10pm, I would be locked inside until 5am when the gate starts opening again. Well I work all day so by the time I'm able to come to my unit, it's always late afternoon or early evening. So I would have to set an alarm on my phone every time I came there to ensure I wasn't locked inside for the night! Which I think that it's a potential lawsuit for the facility. What if someone got locked in and had medication that they have to have and it's at home?: What if someone left their kids at home to run to their unit real quick and got locked in? What if they had a medical emergency while locked inside? It's a lawsuit waiting to happen. When I do get to my unit, it had holes in the bottom and wood paneling screwed in the sides like someone had gone through it from another unit (I don't know, it just appeared that way). But the kicker was, I was at my unit, my psycho ex climbed over the gate to come harass me, I left a message in the office AND U-Haul customer service that I wanted to see if they caught it on video so that I could prosecute and no one would return my call. Combine all of that with the gate constantly breaking and they locking it when they left the office leaving me left out of a unit I was paying for but not having access to. I also came across several upset customers that were there to pick up a U-Haul truck that they paid for only to find the office closed. They were only open 10am-4pm. So, no, I would not recommend this location.

Évaluation :

4

The various offices Salem Turnpike, Melrose, and Hershberger worked together and made everything easy. I will reccomend them.

Évaluation :

3

.

Évaluation :

5

I told the gentleman working when I arrived to pick up the Uhaul that I have a gift card to use. However, my debit card has been charged instead of the gift card. It's a bit upsetting :(

Évaluation :

3

This location was small but the worker was helpful and I quickly found our rental. However, this was not our first choice because we originally reserved a one-way truck that U-Haul could not provide (which we only found out the day before). This location was a 40-minute drive from our original pick-up location and it's ridiculous that the company could not provide us the truck we reserved weeks in advance. We were forced to downgrade to a cargo van (that barely fit everything) and I lost my month of free storage because they could not provide a truck within an hour's drive.

Évaluation :

3

There is no light in the storage unit. Was told to go go the melrose location to sign paperwork and get access. I spent an hour waiting just to be told I needed to go to the salem turnpike location because the new general manager was there and did not have access to the accounts for that location. I got to the salem turnpike location and was told since I did an online move in I didn't even need to sign anything, I just needed the gate key.

Évaluation :

5

Thank you so much for your service U-Haul Salem turnpike you are so excellent.

Évaluation :

5

Excellent

Évaluation :

1

Our unit was too small. We called customer service and she was not helpful at all and then we got connected to another lady that just laughed at us

Évaluation :

5

Awesome service

Évaluation :

1

Will Andrews is unprofessional and he suppose to be a Gm. I’ve made a complaint on him as well.

Évaluation :

2

Train employees before putting them to work.

Évaluation :

4

I was charged for using the dolly when I never used it. Suggest asking customer rather than assume. I had my own dolly.

Évaluation :

5

My site specifically requires a key fob for entry. That fob is only available from the office staff. The web rental doesn't make mention of this requirement, in fact, it led me to believe I could access at any time with a gate entry code which caused me to lose 2 hours on moving day. The unclarity threw a big monkey wrench into my plan

Évaluation :

4

Access was on outside however it was well lit

Évaluation :

3

On the answers w no, I haven't been to know if they are clean or if I'd recommend. You're getting a little to hasty w your surveys

Évaluation :

1

Always have used u haul but after this last time it was awful.had an reservation didn't get the truck until a couple of hours later. The whole experience wasn't good at all.

Évaluation :

5

I had no problem with anything. When need a unit again I will be back

Évaluation :

5

Nice clean place.

Évaluation :

2

Was on hold for 15 minutes because the app didn’t give me the password to the lock key 🙄

Évaluation :

5

N/a

Évaluation :

2

The location advertised online that I could do contactless set up which I needed because it was Sunday and the office was closed. So I paid for it, got my unit number, instructions on where the lock would be and they texted me my gate code. So I loaded down my car to bring stuff to my unit, I get there and there is NO keypad to enter my code. Apparently they have switched to a gate that you use fob to open the gate. So, I couldn't access my unit as I needed to and as it was advertised online. I had to go back home and unload everything back out of my car. Very inconvenient and bad business to say the least. Very unhappy.

Évaluation :

4

office open hours should be listed

Évaluation :

1

They sold all my items when I was really trying to pick them up all my personal item gone

Évaluation :

3

Seem to have some built up mold and residue over time and there wasn’t anything in my unit that should have caused it

Évaluation :

5

Aucun

Évaluation :

5

Just wish I got some of my money back since I didn't use storage for a whole month

Évaluation :

2

This is my only storage facility I seem to have issues with. I have Several units through the Us. They changed locks on one unit I had to Pay the locksmith to open it. Two units had leaks and nothing was done. I had to clean up the mess.

Évaluation :

2

The initial unit i rented was to be temperature controlled and the general manager assured me that it was since it was attached the main office. later, i discovered my tv console had shattered due to the immense heat due to an issue with the AC unit. I was denied coverage despite having insurance and it was at no fault of Uhaul. Lastly, I attempted to rent a moving truck. I was informed that there wasn't one available in my size and would be called later regarding it. I never heard anything back but saw that a 20ft truck was attached to my reservation which was for a 10ft truck. There's never anyone in the office during business hours half of the time and i don't customers are informed properly. customer service has truly tanked. I really don't want to use uhaul again.

Évaluation :

5

The staff was very professional and the storage was nice and clean. The staff was very helpful everything I would recommend U-Haul to family and friends..

Évaluation :

2

The price I was charged was more than online quote, including additional $18 charge, don't know why because van was returned with full tank on time. The van smelled so bad of cigarettes I had to drive with the windows down. Will not be using this location again.