Was mislead about the size of the unit so never used it. Then several attempts to charge me for the unit I never used. I called the facility and explained this to them and was told they can't do anything about it that they would have their GM call me and the GM never did. Then after a couple of days they tried charging for the unused storage unit several more times. I would give this place -5 stars if possible, not only for the bait and switch tactics, the lack of communication and customer service but also for poor records keeping of their online inventory.
Eron H | Overall ExperienceSelf Storage Units in Roanoke, VA, 24017
U-Haul Moving & Storage de Salem Turnpike
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U-Haul Moving & Storage at Airport
2902 Hershberger Rd, Roanoke, VA 24017 View Available Units1.6 miles from this location -
Lockup at Hunting Hills LLC
5070 Cell Tower Drive, Roanoke, VA 24018 View Available Units4.7 miles from this location -
McGuire's 40 West Storage
1768 Franklin Street, P.O. Box 690, Rocky Mount, VA 24151 View Available Units21.0 miles from this location -
Buchanan Self Storage
20766 Main St, Buchanan, VA 24066 View Available Units24.9 miles from this location
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- 4,0 - Cote moyenne des clients
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I WILL NEVER USE U-HAUL AGAIN NOR WILL I EVER RECOMMEND THIS COMPANY TO ANYONE. TAMIKA SHOULD BE FIRED.
tina h | Overall ExperienceOn check-in, I needed something to open my lock case. I asked the employee to use her screwdriver (right in front of both of us). She flatly denied she had one and refused to even TRY to accommodate. Due to that overt hostility, I went out of my way to avoid further contact for the duration of my rental. The walls of my rental were open frame and sheetrock. This is an insecure wall as it is easily broken through. I would not be comfortable leaving any semi-valuable product here. The maintenance lady seems very competent.
Franklin L | Overall ExperienceThe gentlemen that was working on Sunday November 24th was very polite and helpful.
John B | First ImpressionsLong time renter with Milwaukee tool. Visited and checked out a 10x30 unit and was told it was the only one available so I went home and got online to rent it and it added me into another unit. Went to check out the other unit and it did not suit my needs with privacy and they would not transfer me to the other one saying that it was already rented out. Have unfortunately moved my business to Public storage instead.
Michael M | Overall ExperienceIt was a good place to storage my things in and was clean and safe..
Danielle H | Overall ExperienceGreat Customer service!
Philip J | Overall ExperienceThis was our first using a storage facility and I didn't know what to expect. I wrongly assumed that a bunch of homeless people hung out around there. That wasn't our experience and I will gladly recommend your facility to anyone needing storage.
Marybeth F | Overall ExperienceMy $200+ UGGS were literally eaten by rats. I had multiple dead mice in my until when I went to get my stuff. (No food items were in the unit) and one of the workers was ver unprofessional over the phone.
Anyia H | Overall ExperienceWe are very happy with the convenience of having a close by facility available.
Marybeth F | First ImpressionsI stored some of my belongings at the Salem Turnpike Uhaul for about a year and a half, and the staff has always been incredibly helpful, especially Will and Rita. Both were working there when I began, my time in storage, and both were incredibly helpful for the duration. They are FANTASTIC and definitely deserve raises. I have no complaints about my storage experience there thanks to those two. The only recommendation I have to improve would be to repair the keypads for entry and exit to the facility. While the gate clickers are convenient, only assigning one per rental contract means that if I didn't have my clicker and it was after 4PM, I could not access the facility at all. Having a back-up way to access the facility after the store closes for the day would vastly improve customer experience. The wiring is already in place, so it should only require adding new keypads and programming them.
Joshua D | Overall ExperienceThe storage unit had damage (torn out) to drywall, mouse droppings all over the floor, spider webs, and frame wood looked as if it was wet toward top of unit. The employee on duty was more than helpful and courteous. Couldn't have been more kind.
Machelle W | Online Move InThus is probably more on the App/rental process than the site, but upon renting through the app was given an access code to enter the facility. Upon arrival, found out that there was no keypad to access gate - needed to get fob from office. Luckily we arrived before the office closed, which we weren't sure we would do, and was one of the reasons we felt comfortable renting via the app.
Eric S | Overall ExperienceEveryone who works there is exceptional. The manager was very helpful and professional. Thanks again.
Scott M | Overall ExperienceI was provided a PIN to access the facility via text, only to find out that there was no way to access the facility with that PIN, but actually needed to get a fob from the office to get through the gate. This would have been a significant issue if we had not shown up prior to the office closing, which could have happened since we were traveling from out of town.
Eric S | Online Move In