Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

1 713 évaluations

3434 Salem Tpke   Roanoke, VA 24017
(Left Off Hwy 419)

(540) 344-3709

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 344-3709

3434 Salem Tpke
Roanoke, VA 24017
(Left Off Hwy 419)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Not location specific but allowing driver to upload documents prior to arrival on location. (Drivers license, personal photo, etc). The 24/7 pickup is very convenient but it did take longer than expected. Also having my order (boxes, tape, bubble wrap) pre-loaded in the truck would be a huge convenience. Fortunately I had only arrived on location at 8:40am so waiting till the store opening to collect the materials was a very mild inconvenience but if I was there really early it would've thrown off more of my day/plan. All in all a great experience though.

Benjamin C. 
Évaluation :
5

The service was great. Staff are friendly and helpful. I would definitely recommend them.

TARIQ R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

The young man whom helped me with my move in was absolutely amazing! Very well mannered and had me in and on my way in a matter of minutes. He greeted me offered his help each time I visited my unit . Wonderful asset to this company  The facility was very clean which is very important to me as I am particular and picky about cleanliness. For the overall experience and cost I was very pleased and I have and will continue to recommend your services in the future. Thank you for a no hassle well organized experience.

Cynthia R.  |  Expérience générale 
Évaluation :
5

Nothing at all, they were easy, kind, and helpful

Shanelle E. 
Évaluation :
5

They were friendly and helpful in getting me squared away with checking in. Also, like that they supplied a lock.

ARTHUR S.  |  Premières impressions 
Évaluation :
5

Chris is awesome! His customer service was spectacular, well mannered, he's respectful and overall very personable. Make him manager he deserves it!!! Get rd of Will Andrews poor customer service, he's lies to his customers, he's disrespectful and very rude.

Clint W. 
Évaluation :
5

Staff was very nice and professional.

Noel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Chris was awesome! He was friendly and extremely helpful. The storage unit was excellent, but I was able to find something closer.

Daniel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula K. 
Évaluation :
5

The young man that checked me and was very courteous and kind and super helpful with a wonderful smile. The facility was clean and easy to access and I love the fact that y'all have clickers for your gate it's always nice to have Things like this to make your day and life much easier and more convenient. I will definitely recommend your services to others keep up the good work!

Cynthia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada P.  |  Premières impressions 
Évaluation :
4

The only negative thing I have to say is no one told me insurance was on there or being charged and they just included it in my monthly fee at 7,95 each month. Other than that, I had an overall really nice experience there.

Jessica H.  |  Expérience générale 
Évaluation :
5

Amazing customer service!

Rachel P. 
Évaluation :
5

Kim and Chris were efficient, thorough and displayed phenomenal customer skills. I can't say enough about this duo!!!

Abbenie J.  |  Expérience générale 
Évaluation :
5

Outstanding customer service - was very helpful throughout our drop off experience and went above and beyond. This location and experience would certainly give me confidence to rent again and also recommend to others.

Tim C. 
Évaluation :
5

Chris was great! He has a wonderful personality that makes light of a stressful day of moving.

Travis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
4

For after hours customers using 24/7, it seems to be very difficult. I had to change my rental pickup to the evening. I was told it was super easy to use the app. However, the app would not let me advance due to “not being at the location”. When I called the verification line provided, it was a 50-60 minute wait. When we called regular customer service, they stated there was nothing they could do to assist us except transfer us to the same line. That was the most frustrating part: Customer Service came across as very uncaring and dismissive. When we asked to speak with a supervisor, we were placed on a very long hold and no one ever returned to the line. It took approximately 45 minutes to FINALLY register with the app. The individual who answered the verification line was very apologetic and got me through quickly. Pickup sucked but drop off was a dream. The gentleman working at the location when we arrived was very pleasant and friendly. He asked about my experience. When I discussed the issues with pick up, he was very apologetic and did everything to make up for the issues from the day before. I know the call center perhaps gets weary dealing with irate customers all day. It is a thankless job. However, that is in essence their job: to help rectify issues.

LEAH KAY W. 
Évaluation :
5

Chris and Ms. Rita went above and beyond to get me into a truck when another customer failed to return the equipment that I had reserved. Chris was efficient, motivated, and a joy to work with during a stressful time. Great employees and an easy place to pick up or drop off a truck!!

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacqueline C.  |  Expérience générale 
Évaluation :
5

The entire staff was extremely helpful in meeting my storage needs. Chris, Kim, and Will were all amazing and went the entire mile to get me moved in on schedule. I'm extremely grateful for their assistance!

Daniel M.  |  Premières impressions 
Évaluation :
5

Kim was the best,she had reserved unit for me ready to go in 15minutes! She was very friendly and helpful. The unit was perfect size & location of it was excellent to move stuff in easily! 

Tonya B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
3

Took way to long checking in. Got stuck on adding a driver when indidnt need to Didn't know store was open Staff was extremely polite

Jeff S. 
Évaluation :
3

Unit was too small

Vincent M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janea G. 
Évaluation :
3

U-Haul raised the rate every three months making it more expensive than what was originally quoted.There by making it expensive to use on a long time basis

Francis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDANICOLE L.  |  Expérience générale 
Évaluation :
1

I purposely Swept the UHaul even though my pallets made no mess in there. You then charged me a 75 fee for sweeping it out when it wasn't cleaned when I picked it up.

TIFFANYJ S.  |  Online Move In 
Évaluation :
3

The employee at the front desk was friendly and helpful and made the experience easy

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Salem Turnpike Uhaul was a pleasure doing business there.

TOMARALEE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Great clean vehicle Customer Service was great

Joseph S. 
Évaluation :
4

I had an absolutely horrid experience using uhaul this time around. My interactions with customer service repeatedly resulted in receiving false information. Much longer story short, I arranged to pick up a truck on Sunday 6/26 in the morning in Blacksburg, VA. A few days prior, I switched it to Saturday 6/25 in the evening with 24/7 truck share. When I came to pick up, not only was there no one-way truck checked in, there was not a single one-way truck available with truck share within 50 miles. This severely impacted my packing plans. I then found out that the Blacksburg location is not open on Sunday (which makes it quite problematic to pick up a truck on Sunday as initially planned, yet another wrong piece of information). Each time I was told that the truck would be available and received notifications to check in for the reservation. Ultimately, I had to drive 45 minutes out of the way to pick up the truck the next morning, leading to another significant delay for my move. Despite all of these attempts to schedule, none of them are considered a "guarantee" so I can't be compensated for my time and frustration. You can improve things for the next customer by not freaking setting up impossible pick up times for them so they won't have their schedule screwed over. Also consider providing your customer support and sales staff with consistent data so they are not repeatedly misinforming your customers. As I said, there is more to the story but you should hopefully have that information logged in relation to my reservation already. The staff at the Roanoke location were the only positive part of the experience. He was great.

Elliot G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latasha M.  |  Premières impressions 
Évaluation :
5

I used the storage facility before. Good service.

Glenn C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn D.  |  Expérience générale 
Évaluation :
1

Uhaul is horrible I drove 3 hours to a storage unit to not have access we had to stay over night in a hotel. I called ahead and told the employee I didn't not have a time that I would get to the storage. He never said if you are not here by 10 pm you access code will not work. Very unprofessional, I spent more time and money on the move than I expected my anxiety was through the roof. Horrible experience

Jacqueline C.  |  Premières impressions 
Évaluation :
3

The location was out of the way and not near a gas station. There were not clear directions about where to leave the truck after hours. We parked behind another truck that was apparently left. Uhaul was unclear about charges, drop off time or approval of additional charges. The fact that the truck lights were not working left me with a fear of getting ticketed the entire move. For the money paid, I am extremely disappointed in Uhaul. I am not sure why I was charged an additional $40 plus mileage. The mileage overage was partly because of the change in pickup and lack of gasoline near drop off. We were told to fill it up to 3/4 tank but we ended up filling it up almost full because it is difficult to gauge how full a tank is while fueling. Overall, my satisfaction rating with UHaul is low.

JayandBeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timisha R.  |  Expérience générale 
Évaluation :
1

You're 5x5 storage is not accurately measured. I was supposed to have a free month with the truck and I was charged. I canceled the service.

Matthew C.  |  Expérience générale 
Évaluation :
5

Chris at 3434 Salem turnpike, Roanoke, VA was extremely helpful, knowledgeable and went over & beyond to help me. He deserves a raise, I will continue to go to him in the future with any of my moving needs.

Lisa L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVIDMATTHEW W.  |  Expérience générale 
Évaluation :
5

I would to thank you to the gentleman Chris on the Salem Turnpike site he was very helpful and knowledgeable. Thank you for all y'all do for people in time of need.

monica w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda N.  |  Expérience générale 
Évaluation :
1

I was supposed to pick up my vehicle at 730am usijg 24/7 truck share. I wasted close to an hour at the location trying to get uhaul's system to recognize that i was at the location unsuccessfully, including wasting 2 phone calls with customer service that provided zero assistance. I left and came back after my childs swim practice at approx. 945am and found that the store was still not opened even though its posted hours were 900am. No one showed up until approx 1030, with multiple cars including me waititing. When the person finally showed up she had to switch the vehicle i was reserved to take for another one, which i dont know why. This was an utterly disgraceful service experience. The location specifically was a mess, but worse was uhauls 24/7 truck share system. I will never rent from uhaul again regardless of any cost.

Jon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F. 
Évaluation :
5

Mobile pickup and return worked flawlessly, nothing to improve here.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim S. 
Évaluation :
5

Very satisfied with the service and condition of the equipment.

David S. 
Évaluation :
5

Nothing Kim at the Salem Trnpike Store was awesome !!!!!

Paula C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila B. 
Évaluation :
5

Can't think of anything. Very organized and clean office.

Marvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL F. 
Évaluation :
5

Kim was very friendly and helpful!

Adam K. 
Évaluation :
5

Although there was a mix up in my order, they corrected it in a reasonable time. The staff was pleasant and professional.

viney H. 
Évaluation :
5

Kim was excellent

Desiree W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
2

My item's we're destroyed by rain from a hoge hole in the ceiling that wasn't there when I got the unit in 2019 an I was told I wouldn't be reimbursed for anything I had in my unit. 1 100 box spring an mattress set as well as other items, someone needs to call me asap

CHUCKIE C.  |  Expérience générale 
Évaluation :
5

You agent in charge Kim was excellent in all regards!!!

Robert W.  |  Premières impressions 
Évaluation :
5

This has been one of the best experiences I have experienced in renting a vehicle. Unfortunately, I have forgotten the gentleman's name who provided excellent service Number 1

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

They have been doing a lot of cleanup and fixing up of this facility, however, it still has a ways to go. We picked this site before we moved to Roanoke, if we had seen it before we would NOT have rented there. Once there we didn't want to have to move everything. Currently, the cars are gone, they have replaced the doors, and are working on the siding. They leave the old siding along the access roads and it blows into the street. They cut off the locks WITHOUT notice so they could add wring for camera. MAILED the key without a call or email to our OLD address so we never got it. We then to at our OWN expense and time CUT off the lock and put a new one on. I was told we would get a free month for our trouble... which never happened. I called about it and the lady said... sorry, I told my GM but he didn't do it I will do it for the next month... again never happened. We were just done with y'all at that point.

Rebecca D.  |  Expérience générale 
Évaluation :
5

The service was fast and the staff were helpful and friendly

Dedric W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cayla r.  |  Expérience générale 
Évaluation :
4

Rien

Angela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kasi j.  |  Expérience générale 
Évaluation :
5

Excellent customer service by staff.

Charles M.  |  Expérience générale 
Évaluation :
5

The two ladies there were extremely professional and courteous!

John L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KevinMichael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBINCHANTELLE B. 
Évaluation :
3

Make sure that the pictures of what we are getting are correct when going thru the signing off of the outside of trucks. Mine all said nothing was wrong with any sides a truck. As I went thru each sides there were some buckling of the lower sides, which I sent the picture of each sides with the step by step procedure. The back was the only not messed up. And when getting/returning the truck/ equipment , both the renter and inspector should go thru it together. I was given the ok as my inspector went thru the bringing back stage and told done. Then received a call 30 minutes later stating that the truck I rented had some bad spots. I know, before i left I submitted the pictures and disapproved it.

Sabrina H. 
Évaluation :
5

The woman that helped me BOTH times, with a truck for myself then one for my daughter the same weekend was awesome!! We had moved 3 family members in 2 days across 3 cities, 2 states and I was SO tired, I could barely think clear yet this agent was patient kind and even made me laugh!!

CANDACEGIBSON W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACEGIBSON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANMCGALE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antionette H.  |  Premières impressions 
Évaluation :
5

Our experience was a good one at this UHaul facility.

Melissa S.  |  Expérience générale 
Évaluation :
5

I have stored with this particular facility several times over the years and have always had a more than pleasurable experience I don't have any complaints about anything and ask that you guys keep up the good work work I'll probably be back again Once I buy more stuff than my home will hold🙂

Brenda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa J. 
Évaluation :
4

Roll up door. Had a lot of rust on it and it was difficult to pull down

AVERYLEWIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B.  |  Premières impressions 
Évaluation :
5

The young lady at the desk provided excellent service!

Pertrina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREYGERARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARYPAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose H. 
Évaluation :
5

Always helpful and reliable. Very friendly.

Shelby C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORINICOLE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandra D. 
Évaluation :
3

The only reason I didn't give you a five-star rating was because I plainly asked can I get back in if I get here between 11: 00pm and 12:00 am1: 00am in the morning and I was told yes because I would have never drove there if I couldn't get in there

Tina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathren B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sha'Kira J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devontae J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buddy W.  |  Expérience générale 
Évaluation :
5

Busy location without lots of staff. Professional, exceptional. Dealt with many locations over the years and this was the best.

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEKSII S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn A. 
Évaluation :
5

Between the truck reservation, rental, turn-in and storage, everything U-Haul did was excellent! Even after I lost my documentation TWICE. Kim in Roanoke has been fantastic to work with along with all the other U-Haul folks in Roanoke and Rocky Mnt NC. I can't say thank you enough for helping get my mother-in-law moved.

Bernardo D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A. 
Évaluation :
5

Staff was pleasant and very helpful. 100 % positive experience.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Thanks for the use I have moved and look forward to renting again sometime.

ricky h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MABEL P. 
Évaluation :
5

Gracias por todo...

Rafel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RobertWilliam M. 
Évaluation :
5

I had a great experience and everything went so smoothly

CASSANDRAM W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ike M.  |  Expérience générale 
Évaluation :
5

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Bernardo D.  |  Premières impressions 
Évaluation :
5

Very friendly and curtious. Would highly recommend.

John H.  |  Expérience générale 
Évaluation :
5

Honestly best experience I've ever had with a moving truck company. Boss man(Mr. Anderson) over at 3434 Salem Turnpike in Roanoke Virginia deserves recognition for his willingness to help the customer! I was very very pleased and will definitely be back for any moving/storage needs.

Travis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buddy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph j.  |  Expérience générale 
Évaluation :
2

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Evelyn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALPHONSE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salem T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filamie N.  |  Expérience générale 
Évaluation :
5

Drove in park the van. Tried to use app for return. Was not working well. Instead just walk in and gave key to CSR. That it! They took care of it then. Process took only 5 mintues...

Oscar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANITAFAYE P.  |  Premières impressions 
Évaluation :
5

Will at U-Haul is awesome! He is very customer friendly and so helpful! I've rented from him multiple times now and really feel that he is the best!!!

ELIZABETHGORDY B. 
Évaluation :
5

Very professional and clean. Agent had great knowledge of equipment and very customer friendly. Don't change a thing!!

RANDY A. 
Évaluation :
5

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

don s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDBURTON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRADENISE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leida a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAIANOCTAVIAN D. 
Évaluation :
4

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

KATRINA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Expérience générale 
Évaluation :
2

The guy working there was so rude when we picked it up and when we brought it back.

MARKH C. 
Évaluation :
5

These folks were very helpful, very pleasant to work with.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYALAN T.  |  Premières impressions 
Évaluation :
1

They didn't have a universal trailer light to hook up to my van so I could use a pull behind trailer so I had to pay 100 to use a box truck, plus the hook ups on my Ford explorer would have fit but they wouldn't let me use a 8 cylinder 4 wheel Dr to pull it they would rather me pull it with a 2008 dodge caravan. That makes no sense at all.

CRYSTALLYNN F. 
Évaluation :
2

I reserved a car trailer at the Hershberger location and when I arrived I was told my reservation had been canceled but there were 2 car trailers outside the building. I was told they were already rented so I left. I managed to get what I needed at another location up the road and later that night when I drove by the Hershberger location the same 2 trailers were still sitting in the same place. Not Impressed!!!!

Michael L. 
Évaluation :
4

Make sure key box is in service. Make sure app is working!!

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mindy t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin c.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Latisha D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERRENEE A. 
Évaluation :
5

- completely different than the pickup location, very professional and organized. - Excellent customer service - Very speedy and friendly - highly recommend

Bonnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esther r.  |  Expérience générale 
Évaluation :
2

I have always rented U haul many times, moving daughter back to college,truck had no AC there, and back in 95-97 degree heat,sweating all the time,talk To agent, took $10 off ,never please don't rent U-Haul, their all about the money,not taking care of customers!!!!

GEORGEWASHINGTON S. 
Évaluation :
5

Good customer service the day of my pickup.

DARRYL B. 
Évaluation :
4

Thank goodness this place is here. The rates were good considering how short fused the occupancy was. I appreciate all of the help that was received from your personnel on the ground.

David S.  |  Expérience générale 
Évaluation :
5

Given the phone was ringing off the hook, the staff was friendly and professional.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muddasar C. 
Évaluation :
5

S.O.

RAYSHADDE-MARIO N. 
Évaluation :
1

It took the person working 5 minutes to help me although he was sitting at the desk. When I asked questions he was annoyed with me and there were nothing available at this location or Hershberger location. Very disappointed but found a cheaper storage unit anyways.

gary W. 
Évaluation :
5

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Mike l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa g.  |  Expérience générale 
Évaluation :
3

Out of the way, near nothing. Cramped space

GARYROBERT R. 
Évaluation :
1

It is always something with Uhaul > charge too much >charge you for stuff you didnt reserve or ask for > attitude when your unhappy because of their services > locked my storage after I has permission to be late >corporate charge you stuff and then the location where you live say they didnt so it and then corporate say they didnt do it either so you dont know who to talk to about it

LaTameeka D.  |  Expérience générale 
Évaluation :
5

Michael is awesome

JACOBWILLIS WEBB S. 
Évaluation :
3

Was very far away from location driven to. Tried to set up a closer drop off location, but was told due to lots of student rentals, that was not a good idea. In the end, this location was 35 minutes further away with no close gas stations to fill up enroute.

Mary L. 
Évaluation :
5

I returned the trailer after hours so I did not have any contact with staff members. The location had ample parking for rental and truck returns. Also, the return process was very easy.

Devar T. 
Évaluation :
5

Michael was excellent!

Jessica H.  |  Premières impressions 
Évaluation :
5

I've been a customer for about 5 years and I would use and recommend this facility to my friends seeking storage space or truck rental.... Thanks

IRIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvette b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylisha l.  |  Premières impressions 
Évaluation :
1

My experience was overall terrible. Not satisfied at all.

Deneesha V.  |  Expérience générale 
Évaluation :
5

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Wendy B.  |  Premières impressions 
Évaluation :
5

Michael was very professional and polite.

pamela w.  |  Premières impressions 
Évaluation :
5

Your personal very helpful and I didn’t excellent job on getting what I need thank you

richard f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRE G.  |  Expérience générale 
Évaluation :
5

Davian was excellent even when I had a attitude he told me he would help me out and he did what he said he would. Besides him I had a horrible experience leaving PA to get here but I made it work and I am here safe so thanks.

LaTameeka D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jagjit C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagjit C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDBRIAN H.  |  Premières impressions 
Évaluation :
5

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

DONALD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L.  |  Expérience générale 
Évaluation :
1

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

sidney l.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy G.  |  Online Move In 
Évaluation :
5

The guy that helped when I got there was so nice I just moved from jersey an he made me feel so welcome.

novella J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H.  |  Expérience générale 
Évaluation :
5

My grandmother, Mary Prophet, has used your building many times over the last several years. She is the one that told me and I didn't second guess her. The staff was very nice, helpful, knowledgeable, and the environment was clean! I feel relaxed knowing I have such a secure place for my mothers belongings. She passed last month. Sincerely, Heather Mckinney

heather m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE M.  |  Expérience générale 
Évaluation :
5

When I 1st got my space it was so easy and everything I needed the young man who helped me took to my unit and realized it hadn't been cleaned out yet and quickly took to a nicer unit which made me feel so much more comfortable about where the unit was located. The 1st one was kinda in a hall way and this new 1 is right outside I can just pull handle my business and go. I had a great experience and will definitely be recommending uhaul in the future Thanks Guys!!!!!

terri a.  |  Premières impressions 
Évaluation :
4

The people in the office were great . The gate access was and available hours were not .

MICHELLE W.  |  Expérience générale 
Évaluation :
5

Great experience! Amazing staff!

erin t.  |  Premières impressions 
Évaluation :
3

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Francis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JoLane P.  |  Premières impressions 
Évaluation :
3

due to the facility not having a mailbox on site, were were receiving late notices every month. Not having a mailbox is bad for business.

crescent counseling a.  |  Expérience générale 
Évaluation :
1

This storage facility advertised itself to be climate-controlled. It is not. My items were ruined by mold, insects and mice. The employee door to the storage units was often left open overnight, allowing the weather and pests to come in. And the access gate was always left open.

Dionne R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetria C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will T.  |  Expérience générale 
Évaluation :
5

Throughout my experience I interacted with two employees. They were both helpful and professional. Service was quick and efficient. Would definitely use again.

Tracy M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nashin R.  |  Expérience générale 
Évaluation :
5

Thank you for everything you have done for me!

MARIE S.  |  Expérience générale 
Évaluation :
5

Casey and Justin were wonderful to work with and took care of everything I needed. The place is very clean as well. Merci.

debra b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany b.  |  Expérience générale 
Évaluation :
5

nice parking, no traffic and clean and a shade tent

Suzy T.  |  Premières impressions 
Évaluation :
5

Justin and Casey were always helpful and courteous. Thank you!!

carlton h.  |  Expérience générale 
Évaluation :
5

The only complaint I have is that there wasn't a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

Mildred P.  |  Premières impressions 
Évaluation :
5

Rental and move in were excellent. Especially with the social distancing stuff going on. Doing everything online went very smooth and fast.

Charles P.  |  Online Move In 
Évaluation :
4

Lights did not work in storage unit.

Seabron G.  |  Premières impressions 
Évaluation :