Customer Reviews for U-Haul Moving & Storage at San Pedro

8 023 évaluations

5810 San Pedro Ave   San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

(210) 731-2800

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 731-2800

5810 San Pedro Ave
San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

smooth as silk

Brett Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
3

Need to hire more workers. Understaffing causes longer wait time for service.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

More people to help with drop offs and preparing rentals. Outside guy was extremely busy. An off duty personnel helped me return my trailer.

Jim G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
3

Attendant was condescending re folding the packing blankets.

James L. 
Évaluation :
5

Miguel was outstanding. He really took the time to help me figure out the best plan for my move. He is the reason I will be back to Uhaul.

Nathan W. 
Évaluation :
5

great location and easy to rent and return

Emily R. 
Évaluation :
5

The service at this location was great. The staff was friendly and was able to answer any of my questions regarding the rental.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachery K. 
Évaluation :
5

Thanks for the courtesy and good service.

Celestino F. 
Évaluation :
5

Randy was very friendly and helpful with hooking up the U Haul trailer to our truck!

Dorothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

1. Did not have packing blankets in back of trailter. 2. Gasket on right side of trailer door was loose.

JohnGary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Top of line service like always. My first choice when needed.

Gerardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Thank you very much

Raheem S. 
Évaluation :
5

Running wire for lights in a better location Cable broke during use from the wind

Joseph D. 
Évaluation :
1

I returned the tow dolly the same day and got charged for 3 days. I was unable to check it back in on line due to my phones gps location acting up. I sent in a email but have not heard anything back.

Matthew T. 
Évaluation :
4

A clearer welcome or entrance sign for where to park. Equipment return was clearly marked. But it isn't clears where one can pull in to park.

Gary J. 
Évaluation :
3

The customer service is horrible I had the same gentleman hook up the trailer and unhook the trailer should not be dealing with customers

KellyD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORGAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
1

Okay when I picked up the uhaul I was given the keys and was told to go look for the uhaul. I went around all the trucks to finally fine it. I got on the truck and drove off. When I got to my storage location my son and I opened the uhaul and there was all sorts of wood pieces with nails. As we tried to move all of that out of the way it was hard too because we couldn't even Walt in there. My son almost stepped on a huge piece of wood with nails sticking out. I fell on my knees and my hip was hurting through out the that night. When we turned in the uhaul we explained all this to the guy, that then called out a worker and the first thing he asked was this wasn't us and do you have pictures. I have never gone through an experience like this.

Elvia G. 
Évaluation :
5

Staff were very helpful and made sure the rented truck was okay before I left.

Larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Desk clerk was rude and not helpful at all. I explained that I tried to change my drop off location to this place only for her to say that they didn't have room so I needed to call uhaul. When I returned inside the store, she was upset to here that it had been changed. Seems people in customer service have no clue how to treat customers.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA C. 
Évaluation :
3

I rented 2 trucks and based on the experience with the other truck I will not recommend Uhaul

Gilbert E. 
Évaluation :
1

Informed Manager truck did not start to bring it back to location. Manager would not allow me to leave key with him and said he was not responsible for it that I needed to call roadside and get it back to the location. Manager was not helpful and did not want to call roadside for me. Horrible service

Gilbert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MW S. 
Évaluation :
3

I ordered boxes and didn't receive them. She said we should have asked. In addition, as we were returning the trailer my husband was unhitching the train Lee and got a nail in the side of his foot. We are now at the ER having it pulled out.

Malinda L. 
Évaluation :
4

Location was very busy when I got there, seemed short staffed.

Ken E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Great experience and smooth riding truck.

Aboon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
3

They gave us the oldest truck on the lot. Horrible It was pouring down rain. My husband driver side window leaks and soaked the whole left side of him. Good thing I had plastic totes and not paper boxes some of my stuff got wet in the back. No apologies or compensation for the inconvenience. I would not recommend this company to any one.

Jeff P. 
Évaluation :
5

Drop off excellent. Why U Haul is what it is.

Stan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanna G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael B. 
Évaluation :
5

N/a

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlieta M. 
Évaluation :
3

It would be nice if the reservation process makes sure you have all the necessary equipment to tow. I purchased my own ball hitch so I wouldn't have to rent it or buy it (at a higher cost) at U-Haul. But since I've never towed before I had no idea that I needed a plug adapter. Had I known I would have price-checked it at various locations before renting. Since I wasn't informed while doing my online reservation, I had to buy one there at U-Haul (at an elevated cost). This reminded me a lot of when you have to take your vehicle for state inspection and find that a brake light bulb is out and the inspection station gouges you for the price to replace it or you fail your inspection. And, yes, I checked. It cost me $16 dollars at U-Haul. I could have saved $6 by buying it from Walmart. Almost twice as much. Thanks a lot. It would cost way more, next time, I think I'd buy my own trailer instead of renting from U-Haul because of the feeling of the mentality of “you need this now or else” strategy of up selling. If you didn't want an honest review, you should not have asked.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIL W. 
Évaluation :
5

Very helpful people. Especially a guy there named Randy. He was very polite.

Christopher G. 
Évaluation :
5

The truck was clean but definitely needs transmission work. Acceleration was slow and poor. Fortunately, I did not need to take on a highway. Staff at the location were friendly, very helpful and efficient. Pickup and drop off were fast and easy.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karissa S. 
Évaluation :
1

I had to speak to a rep at least 5 times to confirm anything. I would speak to one rep and they would inform me "I was go to go." Then I would get an email saying I needed to call. I would call again, the rep would say "I was go to go!" Then a day later another email informing I need to call to confirm. This company is so unorganized. I had TWO boxes sent to two different location so I was charged doubled! Why could my boxes two be sent to the same location? I would have been charged once. I used PODS for the remainder of my items and PODS was great, you guys could learn some lessons from their customer service. I called ONCE and everything was complete...I did not need to speak to several people to get order, deliver and pick up...U-haul is disorganized and companies across the state have no idea what the other is doing. I moved from Colorado to Texas...at the least the Texas company was MUCH better than the Denver, Colorado one...Denver one was the worst!!!

Wanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

You can only pick up and return to one location, which makes it extremely hard to plan a move.

Stephen D. 
Évaluation :
4

TPMS of truck was faulty. Customer service was outstanding nonetheless

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
3

I rented a car hauler trailer. When I went to the 'Lot to fetch the trailer, the Uhaul rep told me to back up to hook up-which is Ok. then when it was attached to my hitch-the Uhaul rep told me to 'plug in' the trailer light plug! He did not know how to do that!! also, the trailer itself had 'ramps' that malfunctioned, which I did not find out about until i was at the pick up location! horrible surprise. It seems to me Uhaul would inspect the equipment before renting it..!

JACK R. 
Évaluation :
5

i liked how someone was there at the location when i dropped the truck off i didn't like how the truck smelled like cigarettes

Gregory H. 
Évaluation :
5

Store personel were amazing. Extremely helpful at drop off. Highly recommend this location.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ion E. 
Évaluation :
2

My van was not available when the guy told me it would be outside. I went and asked an attendant that was outside and he had to go ask another attendant working outside. Turns out the van I was supposed to rent was in the storage area and attendant had to bring it back out for me. This caused me to pick it up late and also it had 2 extra miles on it than what was on my contract. I did not make a fuss over this since it was a small detail, but still shouldn't they have been careful not to use a van that was already checked out to someone at that particular time? There were 4 other vans outside that were just sitting there. I would still recommend this store only because of convenience.

Sylvia C. 
Évaluation :
5

Daniel and his staff did a great job! Just continue the great training in place and always reward all employees for doing a great job!

Richard G. 
Évaluation :
5

Employees were very helpful

Jimmy K. 
Évaluation :
5

Excellent

Luis V. 
Évaluation :
3

Guy working the counter did not know what he was doing and did not explain anything. The only thing he said was there was 3/8 of a tank and need to return that way. Got in truck and was under a quarter tank. I had To go fill the truck up before I even started. Should get truck full and return full. Much easier that way. On line check out was way too long when you have worked 12 hour day and are standing in a DARK parking lot. I could Not find the drop box for the key. Found a mechanic working in the back who was very nice but he couldn't find it either. I finall Found a little black bucket with somebody else's key in it and so that is where I put mine. Truck was sooo loud my wife and I could not hear each other talk and it sucked gas down at an unbelievable rate.

chris M. 
Évaluation :
2

Had to deliver my equipment to a different store

Darlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo A. 
Évaluation :
5

Guest services was nice and explained services well! I had no issues at check-in or with service.

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felix H. 
Évaluation :
5

The employees outside that hook up the trailer was amazing friendly nice showed me everything I needed to know about the trailer and just did a great job all around if I need another rental I'll be coming back to this store

Keann Z. 
Évaluation :
5

Thanks with helping to extend my drop off time!

Miguel P. 
Évaluation :
1

To the lady who changed all the information when we went to pick up our reserved truck. Really needs to be retrained then putting a financial burden on someone because the front desk doesn't know how to use your own website to find reservations.

Ralph V. 
Évaluation :
5

This review is for the LARGE facility on San Pedro. The smaller location could not take the car trailer and had limited parking and facilities.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Aucun

Tawandya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma G. 
Évaluation :
3

My husband and I rented a truck and of course we were in a rush so we did not check the back , I had payed for a Daley and it was not in the truck so we just managed with out ..

Fernando J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
2

I was disappointed with the service. I did not get the name of the person who completed our rental was unhelpful, cracked jokes at my confusion, and gave me little to no direction through the process. I picked up my vehicle at 3:30pm Wednesday 3/30.

Katherine M. 
Évaluation :
5

Miguel in the office and Randy in the yard went above and beyond our expectations. We live in Kansas City Missouri and we're needing to haul back a car from San Antonio. We tried with no success to use a car dolly and had to end up using the auto transport which worked out great. Randy was so helpful with getting it hooked up and helping my husband and I load it right again we were just really pleased with the service and Miguel in the office had no trouble transferring the paperwork over to the other piece of equipment. We feel truly blessed that we had such excellent help from them.

dorthy G. 
Évaluation :
5

Problem with the payment, over charged, then charged twice, and to a card that was not authorized.

ruben D. 
Évaluation :
5

I have always had good experiences with uhaul. The only thing I can express about this experience is the gentleman that helped me check in and check out didn't seem to care. I'm normally given a brake down on my charges or holds. So I asked why I was being charged a certain amount. Just seemed to give me an answer. So I asked again and just got a little attitude with his response. Other then that this location is helpful.

Tiffany F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent N. 
Évaluation :
5

S.O.

jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel O. 
Évaluation :
3

Make sure everything is fully hooked up. Trailer was not tightened down on receiver and it popped off just after leaving the parking lot.

Ben A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Great location very helpful

Cameron E. 
Évaluation :
5

It was great. Thank you

ANDREW K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELITA F.  |  Expérience générale 
Évaluation :
4

It was very good thank you

Mamie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanna B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelly S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johan H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WENDY M.  |  Premières impressions 
Évaluation :
1

My Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson

BRENDA J.  |  Expérience générale 
Évaluation :
1

I been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks

OSCAR G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando G.  |  Online Move In 
Évaluation :
4

24-7 accessibility to unit would change my overall experience rating for this location to excellent.

Victoria W.  |  Online Move In 
Évaluation :
4

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Rene R.  |  Premières impressions 
Évaluation :
1

An employee use the F word and rats damage some of my things

Lupe K.  |  Expérience générale 
Évaluation :
5

Awesome 😊😊

Robert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mayra r.  |  Expérience générale 
Évaluation :
5

Everything worked out great!

CATHERINE V.  |  Expérience générale 
Évaluation :
3

Got some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.

adrian g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil F.  |  Expérience générale 
Évaluation :
5

U haul saved my life with my all of my moving and storage needs

RICARDO D.  |  Expérience générale 
Évaluation :
3

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

JUAN C.  |  Premières impressions 
Évaluation :
5

Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out

Juliet G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose T.  |  Premières impressions 
Évaluation :
5

Thanks soooo much for skill staffing

RAMONT G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marivel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pablo p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo P.  |  Expérience générale 
Évaluation :
3

The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.

Julio R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
1

Worst service ever

JANELLE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O.  |  Premières impressions 
Évaluation :
5

Great facilities and staff

david w.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan C.  |  Premières impressions 
Évaluation :
5

So good

Khai N.  |  Expérience générale 
Évaluation :
1

There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.

Matthew F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K.  |  Expérience générale 
Évaluation :
1

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

OSCAR G.  |  Premières impressions 
Évaluation :
5

Very simple process and good experience with office staff.

Damien T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G.  |  Premières impressions 
Évaluation :
5

I've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!

Breyanna I.  |  Premières impressions 
Évaluation :
1

I had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.

RAY G.  |  Premières impressions 
Évaluation :
4

Facilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.

ROGER D.  |  Expérience générale 
Évaluation :
5

I love UHAUL

David V.  |  Premières impressions 
Évaluation :
5

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!

Deborah P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma L M.  |  Expérience générale 
Évaluation :
5

Two different employees went above and beyond to help me with 2 mistakes that I made.

Marcella B.  |  Premières impressions 
Évaluation :
5

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

EDWARD E.  |  Premières impressions 
Évaluation :
5

Everyone was very nice, social, & helpful. They definitely saved me time

Breyanna I.  |  Premières impressions 
Évaluation :
5

They were always helpful, didn't give any attitude always saw them walking around the property

Heather T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo v.  |  Premières impressions 
Évaluation :
3

Latch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did

John Z.  |  Expérience générale 
Évaluation :
5

Miriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...

Steve D.  |  Expérience générale 
Évaluation :
5

Me gusta la intención que dan

Wendy P.  |  Premières impressions 
Évaluation :
5

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Christina W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Premières impressions 
Évaluation :
5

I was treated good and all my questions are answered.

Julio R.  |  Premières impressions 
Évaluation :
2

I was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruben d.  |  Expérience générale 
Évaluation :
5

Mariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!

Steve D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Marie R.  |  Expérience générale 
Évaluation :
5

I had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Z.  |  Expérience générale 
Évaluation :
5

u haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!

Gerald J B.  |  Premières impressions 
Évaluation :
2

Classic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.

DONNIE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSERAINER V.  |  Expérience générale 
Évaluation :
1

Staff is rude and uninformed. They keep charging me for a storage unit I cancelled. The don't have 2 brain cells amongst them.

Mary Gretchen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANSELL A.  |  Expérience générale 
Évaluation :
5

I have used U Haul, storage rental and truck rental,I am pleased with service and prices.

HECTOR M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daivy J.  |  Expérience générale 
Évaluation :
5

Great convenience having rental trucks at storage facility also.

WILLIAM F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL RAY Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENZO C.  |  Expérience générale 
Évaluation :
5

I received excellent service. The staff was always very helpful and went the extra mile.

CARMEN R.  |  Expérience générale 
Évaluation :
1

Now that I have most of my belongings in my possession. I have come to realize that I am missing several items, I'm missing my glasses and all of my sports memorabilia that I have collected for years.

sara p.  |  Expérience générale 
Évaluation :
5

Manager was helpful and very nice. Easy move in no issues.

yvonne G.  |  Premières impressions 
Évaluation :
1

I had movers drop me at unit. They had gate card. I asked employee to let me out of gate so I could meet movers when they returned at the office. The employee said he could not open the gate. Not good

John A.  |  Expérience générale 
Évaluation :
1

.

ALEX A.  |  Expérience générale 
Évaluation :
5

Smooth and excellent customer service experience

EDWIN H.  |  Premières impressions 
Évaluation :
5

Best service for year 2020 Excellent best customer service very knowledgeable thank you for help the move easy for my mom!

Beatrice S.  |  Premières impressions 
Évaluation :
5

I rented a large truck for a few days and got a free one month storage rental! It really helped out! Thanks so much.

Ginger A.  |  Expérience générale 
Évaluation :
4

Good experience l

ORHIONMWEN I.  |  Expérience générale 
Évaluation :
4

The U-Haul customer service assured me Arrangements would be completed for my storage unit when I went to pick up the truck, that was not the case. So I arrived in San Antonio with a truck full of ...

Cynthia Sue S.  |  Premières impressions 
Évaluation :
5

Only thing the first late fee kicked in pretty fast,but overall it was good and was close and convenient to the entry gate

Tomeca G.  |  Expérience générale 
Évaluation :
5

Hi, I wanted to get something out at night and I couldn't get in by the schedule. Tha's the only thing else all excellent,I will recommend uhaul to my friends, very professional

DAVID H.  |  Expérience générale 
Évaluation :
2

Not a happy customer

DAWN M.  |  Expérience générale 
Évaluation :
4

Clean and well secured...staff could be a little more friendly but other than that perfect service

Kody J.  |  Expérience générale 
Évaluation :
3

Good place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period

BARBARA B.  |  Expérience générale 
Évaluation :
5

On behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez

daniel S.  |  Expérience générale 
Évaluation :
5

Tony and staff really went out of the way to help meet our needs..!! Thank you guys..!

STEVEN C.  |  Expérience générale 
Évaluation :
5

Everyone is very helpful

cynthia r.  |  Expérience générale 
Évaluation :
4

It took too long to complete our business there but in the end we were very satisfied with their efferts..

STEVEN C.  |  Premières impressions 
Évaluation :
3

Good chair ruined due to moisture in storage. Also lots of dust.

PAMELA E.  |  Expérience générale 
Évaluation :
5

Adam Pena is the best manager ever! He went above and beyond. We stored my brother's truck but he even helped me with my own uhaul issue at another branch. Huge Kudos! Definitely recommend this uhaul

VERA F.  |  Expérience générale 
Évaluation :
2

Ridiculously overpriced!!!

Deborah E.  |  Expérience générale 
Évaluation :
5

The U Haul representative was excellent in explaining and attempting to give Me the best deal possible. I probably had some dumb questions but the Person was so cordial and calm and just very thankful

Joseph G.  |  Premières impressions 
Évaluation :
4

This location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.

Bernardo M.  |  Premières impressions 
Évaluation :
5

The guys there are fantastic! I would recommend them and their services to anyone who should ask. Keep up the great work!

SIMUEL L.  |  Expérience générale 
Évaluation :
4

Some times a long line to get service but the staff does pay attention to the customers.

tom c.  |  Expérience générale 
Évaluation :
5

Great location and good service!

JOE J.  |  Expérience générale 
Évaluation :
4

They did a fine job.

Deborah E.  |  Premières impressions 
Évaluation :
5

A friendly staff members.helped us in a very polite manner.helped us when we asked question’s.

Arlene S.  |  Expérience générale 
Évaluation :
5

100 %

James S.  |  Premières impressions 
Évaluation :
4

The staff at this location was so on top of everything I needed in my move back to MA from TX. Helped me above and beyond what was required. Thanks again guys!

Kara M.  |  Expérience générale 
Évaluation :
5

great support people. They know what they are doing

Warren G.  |  Expérience générale 
Évaluation :
3

FYI - your trucks are ALWAYS DIRTY! My truck had milkshake in the cup holder. Looked like someone sneezed on the steering wheel. Windshield filthy. Just do some basic clean up!

Alexis H.  |  Premières impressions 
Évaluation :
2

Some of the people that work there act like it’s a big bother that you were there trying to rent and take care business I got a messy truck and a trailer that had no breaks

robert g.  |  Expérience générale 
Évaluation :
3

Monstered Out Over Priced Me

jesus c.  |  Premières impressions 
Évaluation :
5

San Pedro brought a U-box out to us in Canyon Lake so we never saw the facil, but our driver was GREAT! Right on tome, super efficient, friendly - we would totally do a U-box again and use them!

Adrienne S.  |  Expérience générale 
Évaluation :
5

Great service, would highly recomend...

Karen G D.  |  Expérience générale 
Évaluation :
5

BJ and crew were very helpful, prompt and courtious. I highly recommend them after personally doing business with them twice this year alone.

Willard S.  |  Expérience générale 
Évaluation :
5

Staff will make sure you are taken care of

Rudy C.  |  Expérience générale 
Évaluation :
5

When I brought the Truck back November 17, @ 6:45 a.m, the young man was real rude to me.

James S.  |  Expérience générale 
Évaluation :
5

We didn't actually visit the store location; we rented a U-box online. Great service by BJ!!

Stacy B.  |  Expérience générale 
Évaluation :
1

Two workers were to help unload the pod. We paid for this service in advance. No one showed up and no one from their office was helpful or even gave the appearance of wanting to be helpful.

john m.  |  Expérience générale 
Évaluation :
5

Definitely helpful in our days of need. Courteous and helpful.

jack b.  |  Expérience générale 
Évaluation :
5

Adam is a true professional and makes sure the customer is taken care of. I was scheduled for storage at San Pedro and found out that the trailer was to be returned elsewhere. He took care of it.

Rudy C.  |  Réservation 
Évaluation :
4

Excellent

Irma M.  |  Expérience générale 
Évaluation :
5

I never went to the facility. I spoke to BJ on the phone and she was amazing with helping me get my pods. BJ made my whole experience wonderful. I had issues in San Diego but the BJ went above. Excellent

Dawn F.  |  Expérience générale 
Évaluation :
5

Great!

Andres B.  |  Expérience générale 
Évaluation :
3

Reason for leaving was that it was too expensive compared to other storage facilities around the area. It seemed that no one at U-Haul actually mind me leaving due to monthly cost.

Jose V.  |  Expérience générale 
Évaluation :
1

This uhaul is such a rip off! Keep increasing the prices but have the WORST customer service. Actually, some employees act professional but most are rude including the manager Adam.

MANUEL R.  |  Expérience générale 
Évaluation :
1

Staff not helpful, slow

patrick m.  |  Expérience générale 
Évaluation :
5

I really appreciate your help in getting my storage shut down since I live out of the city and it was very hard for me to get there

pam s.  |  Expérience générale 
Évaluation :
4

Amical

Kyle W.  |  Expérience générale 
Évaluation :
5

No problems, everything excellent

James S.  |  Réservation 
Évaluation :
3

Please have another clerk available on Sunday and preferably a friendlier staff. Sundays are busy days I understand but we have moving obligations, no time to sit in line for an hour.

JESUS O C.  |  Expérience générale 
Évaluation :
5

The staff worked so hard to get me the dates I needed for shipping. So friendly and helpful. Also, the best price on shipping I could find. Would not choose anyone else for future needs!

Mikelty C.  |  Expérience générale 
Évaluation :
5

none

Harvey I.  |  Expérience générale 
Évaluation :
5

Excellent customer service in the transfer of a uHaul box from LA to San Antonio. The coordination of dropping of the box at a storage facility went pretty smooth. Will definitely use them again.

Juanita w.  |  Expérience générale 
Évaluation :
3

I rented a trailer with a broken tire,lost two hours at El Paso Texas Station for repair. And in San Antonio we attended a person with no experience and los 2 hours. The service was very bad.

David R.  |  Expérience générale 
Évaluation :
5

I was very happy with U-haul at San Pedro. People were nice and knowledgeable. No complaints from me! Thank you U-haul for making my move to San Antonio, an easy one. SS

Sany S.  |  Expérience générale 
Évaluation :
5

Bj personally talked me through the process, if it wasn't for her there would have been mistakes made due to computer error.. thanks bj

Cherilyn M.  |  Expérience générale 
Évaluation :
5

This location was awesome. Such friendly staff that was prompt. The experience we had here in Texas was so much better than in Georgia. Thank you!!

Jessica P.  |  Expérience générale 
Évaluation :
4

My whole experience with the U-box from start to finish was above average! No problems no issues. Just hurt the pocket book a bit.

Regina K.  |  Expérience générale 
Évaluation :
3

Box arrived at the dest. sooner than expected, which is good, but I was never notified. I tried to sched. pick up for the next day, but the yard couldn't get it ready until the next day.

Michel K.  |  Expérience générale 
Évaluation :
5

I didn't store or visit the place. Wrong survey. However. I have an excellent rating bc of the folks I dealt with.

Jackie L.  |  Expérience générale 
Évaluation :
5

Adam and Tony went out of their way to help me with everything I needed- storage, 2nd rental truck, blankets, cold water, etc. this location is the way it is because of them. 5 stars.

jeff h.  |  Expérience générale 
Évaluation :
5

The gentlemen who assisted with the unload were amazing, hardworking and I would hire again. Worth the month for their effort.

William C.  |  Réservation 
Évaluation :
3

This location is severely understaffed on Saturday mornings. I view Saturdays as a peak time when maximum staffing is required. The wait was too long - I even had an "express check-in". Staff was nice

FRANK G.  |  Expérience générale 
Évaluation :
2

I got charge for storage which I never rented. After several phone calls, I still received 3 late payments notice

Phuc N.  |  Expérience générale 
Évaluation :
1

Beyond disappointed with lack of customer support and the leaving of 9 Uboxes on my land for almost a month because they do not have ability to come retrieve them but continue to charge me for rental.

TERRY C.  |  Expérience générale 
Évaluation :
1

I would call my experience with UHaul a Chinese fire drill if it were not such a grave insult to the brave firefighters of Shanghai. We have attempted to resolve issues but have been ignored.

TERRY C.  |  Expérience générale 
Évaluation :
5

I did recommend a friend who rented a vehicle and secured a storage. I had the best experience ever (done 3 x) with renting a truck and storing furniture. The staff at this location is amazing!!!

Shearone L.  |  Expérience générale 
Évaluation :
4

BJ and the U-HAUL team made my experience painless and smooth. I am satisfied with the assistance and service from the staff. Merci.

Robert L.  |  Expérience générale 
Évaluation :
1

Uboxes came on wrong date,no one told me I had to buy locks,30+ wait times on phone,completely incorrect email so I nvr got any update,delivered to wrong location,and wrong date time, expensive gas.

Joel H.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Overall good experience with everything: the original storage, the transfer to San Antonio from California, speaking with main office & dealing with San Antonio staff. Merci.

sharon d.  |  Expérience générale 
Évaluation :
5

Great service, Alex I think was his name and Tony we’re great help

Anthony P.  |  Expérience générale 
Évaluation :
1

Rude, obnoxious, bad tempered, ridiculous I was called many times they harassed me by calling my cell while I was at work telling me my storage was due with late charges when I had already moved out.

Albert R.  |  Expérience générale 
Évaluation :
5

All good

Stephen R.  |  Expérience générale 
Évaluation :
5

We had an issue getting ubox out of storage, but they got it taken care of.

Jerry S.  |  Expérience générale 
Évaluation :
5

Tony was awesome , great costumer service and is really helpful to our daily life .

Jacob P.  |  Expérience générale 
Évaluation :
1

Very long wait to access in store access information long line when there's other staff that could jump in and help out. Poorly team work!

Wanda R.  |  Expérience générale 
Évaluation :
5

The ubox delivery driver, BJ, was extremely helpful and timely. You have a great employee there. Please give them a raise and good performance review

James C.  |  Expérience générale 
Évaluation :
5

We did not visit the facility but had our U-Boxes delivered. Your service was AMAZING! BJ, our UBox contact, was so helpful and her expertise and ability to get things done on our behalf!

AMANDA D.  |  Expérience générale 
Évaluation :
5

U-HAUL has always been my choice for the convenience, secure feeling and professionalism. A big THANK YOU to the SAN PEDRO unit!

Rosalinda F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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