Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

7282 évaluations

4849-4859 S Santa Fe   Littleton, CO 80120

(303) 798-0812

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 798-0812

4849-4859 S Santa Fe
Littleton, CO 80120

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I had two contracts. One for the trailer and one for the furniture pads. I did not receive any kind of receipt for either and still wonder if I got credit for returning both.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
4

The moving vans could come with a full tank of gas. It would also be helpful if U Haul employee walk around & record the discrepancies of the equipments appearance, instead of putting that responsibility on the renter

MELISSA W. 
Évaluation :
1

when I reserved this vehicle and picked up the vehicle I was told that I would get a refund for unused days when I dropped the truck off. When I returned the vehicle, I was told that no refund was possible. I have rented from Uhaul at lest once a year for some time now and I have a move coming up for one of my kids to Oregon. I guess it is time to find an alternative as Uhaul can't be trusted with the information they give. Maybe it is lack of training or maybe it is the need for revenue but, UNTRUSTWORTHY for me at this point.

Janna M. 
Évaluation :
1

Understaffed which causes frustration to the customer as well as the staff that is actually there. Communication is poor, orders aren't packaged as purchased, and customers are waiting too long to be servicedâ€" which causes a loss on rental time and service contract adjustments that take days to resolve. This happened on both of my rentals

Courtney H. 
Évaluation :
5

Not sure, I've been to a few locations and the worst person I ran into was good. Those gals at east colfax area were second to none. Loved them. I didn't use the facility but got directed to a better spot for me. You don't pay them enough.

ROBERT M. 
Évaluation :
5

Great fast friendly service.

ELIZABETH M. 
Évaluation :
5

Good experience. Thank you!

Kent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Prompt pick-up courteous staff and easy return. I would highly recommend this location and I would use them in the future

GERALDINE C. 
Évaluation :
5

Very easy to rent and return and was able to accommodate a later return.

Willy C. 
Évaluation :
5

Staff was very friendly and helpful - I appreciate all the help. Truck was very clean and staff got truck ready very quickly.

Josh P. 
Évaluation :
5

Very good personnel.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinnie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fabricio I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER V. 
Évaluation :
4

Would have been excellent but a low tire when I picked up the truck was filled, but still going flat so I had a delay to return and get a new vehicle. Merci

JOSEPH H. 
Évaluation :
2

The storage ceiling was torn or cracked. I'm afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.

Regina S.  |  Premières impressions 
Évaluation :
3

The app is terrible. Much of the information I had to provide could have been done well ahead of the pickup time had I been told what was needed. The drop-off completely failed. I attempted to upload photos of the odometer several times but the app would not accept them. Finally I found the single person working at the location. He was extremely busy with many customers waiting and told me to just leave the keys in the cupholder and he would send me my receipt later. I did so but this left me worrying. Overall the pickup and drop-off cost me a good deal of time. It was a very bad experience.

Scott H. 
Évaluation :
5

The young man running the shop by himself was johnny on the spot. He remained unflappable despite the pressure of multiple people coming in to rent or return. He was great!

Michael N. 
Évaluation :
5

Everything went smoothly. Did not have to wait in line when I checked in. The van I rented had less than 4 000 miles and was amazingly clean. Returning the van was easy. Took no more than 10 minutes--if that. Employees were very courteous and helpful.

DONALD K. 
Évaluation :
1

Make sure to have the product before sending a confirmation email. I got redirected to two different locations and ended up having to get a small uhaul than planned, I didn't even get a discount for the hassle.

Christina F. 
Évaluation :
5

Better highlight or identify the after-hours key drop for those of us who use the app to return the truck. It was hard to find, not like what was pictured on-line. Otherwise, great facility and very helpful when I returned the next day for a receipt.

WILLIAM C. 
Évaluation :
5

Cargo van needed to be cleaned inside and one reserved dolly wasn't available but otherwise a very good experience!

NANCY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karlie A. 
Évaluation :
5

Great staff. Very knowledgeable and efficient. Would use them again.

ronald A. 
Évaluation :
3

I made a reservation on line for a Uhaul off of Wadsworth. After reservation was made, I received email notice that my reservation was being moved to Uhaul off of Sante Fe (6+ miles away). Wasn't happy about that. It cost me more money and time to rent from this Uhaul. I would have probably went with a different option if this was the case when I reserved. Was offered no discount or not much a an apology when mentioned.

Stephen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
4

I was provided great customer service for this rental.

Megan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
1

It is absolutely ridiculous to send out this survey! This location has been a giant nightmare for years and years. It will never change! The blind leading the blind...

Joseph W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

I have NEVER had such a smooth, friendly, and easy experience with a truck rental. They were pleasant, helpful, and affordable. It was awesome!

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Need more people working the front desk and return area.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy S. 
Évaluation :
3

We reserved a truck about a week before and got a call right as we were picking it up that they didn't have a 15ft truck only a 10ft. It would have been really helpful to know that way earlier to see if we could find one elsewhere. It might also we helpful to have some way of knowing it a truck is actually available or not online. Not sure why we reserved it if it wasnt even possible to reserve?

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARDNER M. 
Évaluation :
1

I felt like I wasnt given an option to pick between in town and one way when I set it up online so I fell like I paid two times as much as I should if not more

Dakota B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J.  |  Expérience générale 
Évaluation :
5

Charles did awesome. However, that location is very understaffed. Fortunately, Charles works his tail off.

Glenn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN A. 
Évaluation :
5

Stuff really helpful ,for sure I will rent from this location again

Pedro P. 
Évaluation :
4

I never got a rental receipt

Carly R. 
Évaluation :
5

the Uhaul agent provided exemplary service! Merci.

Perry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

I intentionally choose this location for I want to say at least 10 years or more. Living is one of the most stressful times in your life and me and my husband appreciate the fact that you guys took away that stress and made running the truck easy even when we have to extend it it was easy in Friendly. I work customer service my entire life and leave me your staff is always been an amazing! Keep up the goodwork!

Michele K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
3

Need more staff Customers are waiting to long

Lawrence P. 
Évaluation :
1

Staff was rude and very slow.

Derek L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert B. 
Évaluation :
5

Be better staffed- there was only 1 person working both days we went in

Madison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
3

Trailer was left open during a rain storm

Filipp M. 
Évaluation :
1

If I could rate this zero stars I would. The rental experience was abysmal on both ends. I reserved the truck to pick up early through the 24/7 app service. I was able to complete the check out, but unable to get the lockbox with the key opened. While the store wasn't yet open, i found an employee, but it took him nearly a half hour to get it open, costing me 45 min on the front end. Then, on returning the vehicle that evening the app repeatedly malfunctioned and wouldn't' allow me to complete the check-in. I waited on hold for nearly a hour to reach customer service who advised me to take a photo of the mileage/fuel for my records, lock the truck and leave key in the drop. Said they would send a message to the store advising that the return was complete as scheduled. Advised I would receive a call from management the next day. But the call never came. The next day my account was updated to show that the truck had not been returned until the following afternoon and I was being charged an additional day. I attempted to contact the store, waited on hold for an hour and wasn't able to speak to anyone. It is now two days post rental and I have still yet to receive any communication from the store. I would advise anyone to avoid this store like the plague. Based on my experience, they have complete lack of responsiveness and concern for their customers.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

They did a great job!

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B.  |  Premières impressions 
Évaluation :
5

This 5-star rating is specifically because of how great Charles handled everything. There were about 10 people waiting in line, including myself. Charles was by himself at the front but was taking care of 3-4 customers at a time. He worked to get everyone taken care of quickly and with a positive attitude. He was both very friendly and professional, and I could tell that his approach helped to keep all of the waiting customers calm through the process. Please give Charles a raise and recognition - he definitely earns it!

Quinton H. 
Évaluation :
4

I can't remember the name of the guy who was working the desk on the morning of 27JUN but this dude was phenomenal. The location had 4 people call out that day and so he was running solo, helping up to 4 customer groups at a time at the counter. He didn't complain, maintained professionalism and even had a few laughs. We all gave him a round of applause. He was fantastic!

Mark R. 
Évaluation :
5

Very good customer service! Even though they had a rough morning with the power going out, they were able to quickly get me checked in and on the road! Merci!

Dawn P. 
Évaluation :
5

Keep doing what you're doing. The check-in guy was very customer-oriented. Good job!

Patrick O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

The Santa Fe location stole my truck and refused to let me take it to the county line location, I needed info on drop off and the employee at Santa Fe was extremely rude to me. Also no one is answering or helping me at either location.

Zachery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin G. 
Évaluation :
5

Mark always provides a great and easy experience to rent a truck!!! You should be glad to have him as a stellar employee.

Martin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Premières impressions 
Évaluation :
3

I really have no comment or complaint.

PATRICIA M. 
Évaluation :
2

I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758

Dave H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

The young man who checked us in and hooked up our trailer was a pleasure to work with! Will definitely be using this location for future trailer needs! Thanks for the good work!

Brett N. 
Évaluation :
1

Make sure the customer has EVERYTHING included in the rental and that you guys answer the phone. I was forced to pay for 2 days because you guys failed to make sure everything was in the truck. I called the store 30 minutes after I rented the truck. If you close your store earlier than the actual time, how is that convenient for the customers. We wasted our time and money choosing u-haul.

Shaniya G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

The customer service at both pickup and drop off locations were extremely mins and helpful

CLAIRE N.  |  Premières impressions 
Évaluation :
3

Was no help ask to reimburse for the broken trailer hitch ball they said no

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sunnye K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mustafa S. 
Évaluation :
5

Staff was very nice and helpful with everything. The only drawback was having one staff, therefore, service was very slow in and out. It took me 40 minutes to get a trailer.

Tuan N. 
Évaluation :
5

I needed a different ball hitch on my truck and the staff was very helpful in letting me test which size bolt shaft I needed for my vehicle and actually sought me out to see if I needed help getting it installed. They also had an issue with hooking the safety chains on their trailer to my truck since I didn't have the normal set up, but they went out of their way to figure out how to hook them to my undercarriage so that the chains would still do their job in an emergency and I would not need to go and get an entirely new hitch installed on my truck.

Steven K. 
Évaluation :
5

A/C was a bit inconsistent with blowing cold air. Muffler appeared to be running off the manifold very loud.

Mark F. 
Évaluation :
1

Had a problem (overcharged) and the 1-800 # folks said it could only be handled by the Littleton store where I picked up the trailer. Called them for 3 days and they never answered. The 1-800 # folks even tried and finally said I would have to drive there and talk with them in person. I made the 70 mile round trip drive and the overcharged problem was taken care of. The manager told me they do not answer their phones due to being to busy and he feels customers in the store are more important then the ones on the phones. I'LL NEVER USE A CORPOTATE STORE AGAIN. Best to use a smaller location where you can get better service. Problem is you have to go where the equipment is located.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
1

Returned the equipment before deadline ... Employee unhitched trailer but neglected to log in ... Charged late fee ... I called twice to complain and then went back to store when no response ... Mark (the owner) promised to refund overcharge ... Refund never showed on credit card ... UHaul should cancel this franchise

Frederick F. 
Évaluation :
5

GM was super helpful

Stacey B.  |  Expérience générale 
Évaluation :
5

Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!

Linda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen G.  |  Expérience générale 
Évaluation :
5

'Charles Evans was a great ambassador for your brand. 10 out of 10

Chris J.  |  Premières impressions 
Évaluation :
5

Good costumer service

Eduardo F.  |  Premières impressions 
Évaluation :
1

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Jeannine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell B.  |  Premières impressions 
Évaluation :
1

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I've used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee's obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn't drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don't know why this fellow is working with the public, let alone serving in a leadership role.

CATHERINE B.  |  Premières impressions 
Évaluation :
5

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

aime P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donavan W.  |  Premières impressions 
Évaluation :
5

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Merci

William L.  |  Expérience générale 
Évaluation :
5

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I've had with uhaul.

Bradley W.  |  Premières impressions 
Évaluation :
4

24 hour unit ability would be better.

Aaron P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
5

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Christina J.  |  Expérience générale 
Évaluation :
4

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Jeffrey W.  |  Expérience générale 
Évaluation :
5

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Justin G.  |  Expérience générale 
Évaluation :
4

Prompt, no hassle, great service

Steve D.  |  Premières impressions 
Évaluation :
5

The team at this location was excellent. they explained everything throughly and would recommend this

Julie L.  |  Expérience générale 
Évaluation :
3

I felt they could have been a little more organized. Understaffed didn't help.

Pete W.  |  Expérience générale 
Évaluation :
3

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Shirley B.  |  Expérience générale 
Évaluation :
5

Great!

greg m.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful.

Pete W.  |  Premières impressions 
Évaluation :
4

Everything went fine. Simple and fast transaction.

Hector c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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