Évaluations des clients U-Haul Moving & Storage at SE Marine Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at SE Marine Dr

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

YOUNES Z.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNN E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gaetan M.
Évaluation :

Excellent Customer service.

TOM W.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith K.
Évaluation :

Prompt, friendly, COVID-safe, no hassles and very reasonable. When I moved to BC, I thought I would buy a pickup truck, but then I discovered U-Haul!

DONALD J.
Évaluation :

Le client n'a pas laissé de commentaire.

Baljeet S.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonny P. | Premières impressions |
Évaluation :

Mis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.

Amar S.
Évaluation :

This was our 1st time renting with Uhaul. Our experience was great! Thank you!!

Monica A.
Évaluation :

Called in asking for a 15-20 grace period as I was running behind schedule and I was going to miss my return time. Store said they couldn't do it so I had to rush back to the store to make the deadline. Not impressed!

DAVID B.
Évaluation :

The Marine Drive location was great. However, I had booked at the Fraser Speedway outlet and they cancelled my reservation, on the day I was there to pick it up, without any notice or warning. This caused a major problem for me and delayed my move by hours as I had to call UHaul and eventually book a new truck at Marine Drive

MARK K.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander B.
Évaluation :

I arranged for pick up at 1000 am, but there were so many delays that I didn't leave until 1045. Also, I reserved 2 furniture dolly's, but they had been booked by the time I got the truck. What's the point of reserving them if they are given away under first come first serve?!

Ka-Cheong Tony L.
Évaluation :

I ordered a furniture dolly along with my truck rental to move my furniture. The day I booked the rental, the website shows that the dolly is available. However, during the truck pickup, I was told the dolly is out of stock. This completely threw my moving plan out the window because the dolly was a key part to the furniture move. I would not have rented the truck knowing that I wasn't going to get a dolly. I was lucky that my friend had one to lend to me otherwise I would've wasted my truck rental cost and the strata move out fee. The staff and the truck themselves were good. However, you cannot advertise the availability of your equipments then failing to provide them THE DAY of the rental. I've always used your services and I had 100% confidence in your reliability. However, not so much now after this incident.

MATTHEW M.
Évaluation :

Merin is the most wonderfullest person to see when I rent yjere.

Nemian S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cromwell A.
Évaluation :

Le client n'a pas laissé de commentaire.

Amandeep S.
Évaluation :

Charged me $15 for insurance but dint inform me that it was optional and doesnt cover most of damages would have not opted for it if they would have told me while paying so is kinda misleading

ROBIN D.
Évaluation :

Such a pleasure to rent from UHaul!

Bryan P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

HARV O.
Évaluation :

When I dropped off the trailer today.There was no on to help.An employee did finally arrive but when to another trailer to hook up.He ended up blocking me in for 5 minutes and refused to move when I asked him.His attitude was totally unacceptable.Short Indian fellow with a beard around 3:40 pm

Nepeya B.
Évaluation :

More communication that the vehicle you are booked to pick up may get picked up by another customer right before you. But that you will be given another vehicle.

David J.
Évaluation :

tell them the phone number they enter needs to be a mobile phone so they can receive the dispute damage form when they check in

ROBERT L.
Évaluation :

1. the gas tank was less than 1/2 full and i was told if it came back at less than 1/4 I would be charged a surcharge (filling fee?). The cost of filling the tank should not be on one customer, it should be on the cost per litre for fuel used. 2. The sign in the back indicated that 6 blankets were provided - the bag was there but no blankets. Remove the sign and container if no bags are to be provided. If they are supposed to be there then the attendant should replace them before the next rental if they are missing.

Gayle H.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara C.
Évaluation :

Simply excellent service!

LAURA M.
Évaluation :

I let the agent know that the person who had been in the vehicle prior to my renting it had smoked - It was heavy with smoke and when I drove for a while my eyes started to burn and my throat was sore and I got a serious headache. I am allergic to smoke and this affected me quite adversely. It also concerned me that the inside was not sanitized as per COVID-19 regulations.

PARVEEZ K.
Évaluation :

the girls at the front desk were very efficient and helpful. Great Teamwork.

Richard H.
Évaluation :

The employees I spoke to were pleasant and helpful. Great service.

GERALDINE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joanna Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul J.
Évaluation :

Long distance trips during the winter should have M+S Winter Tires.

JOSEPH E.
Évaluation :

We arrived at the location at 4:55 PM and they close at 5:00 PM. One of the worker would not help us return the trailer and just left. The worse customer service I've ever seen.

Ana Taê M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachael N.
Évaluation :

Le client n'a pas laissé de commentaire.

Lindsay B.
Évaluation :

Was a little disorganized my vehicles were switched around at pick up time

Paul M.
Évaluation :

When a truck is reserved over a month in advance. Have the truck. What is the point of reservation...? Made for a disaster move. Couldn't park the larger truck at the loading zone. Was threatened parking tickets all day. Had to move the larger truck multiple times during the move. All would have been avoided with the proper reserved truck.

KERRY A.
Évaluation :

Le client n'a pas laissé de commentaire.

Radek S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jocelyn S.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

The steeetung was off in the vehicle

Pete S.
Évaluation :

Le client n'a pas laissé de commentaire.

CURTIS L.
Évaluation :

Excellent service! Promptly open at 7am😊

Branko A.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald M.
Évaluation :

The app for returning the vehicle after hours did not work and was very frustrating.

FRANCES D.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy A.
Évaluation :

The remote unattended access process needs work it's not straightforward to figure out.

GEORGE T. | Expérience générale |
Évaluation :

My only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.

DHARUV P.
Évaluation :

Had worst experience with staff. Got ripped off as well. Told staff that gas is not enough as it should be and they said its oky. After returning they asked me fill twice than i got at first place. Worst experience

Gary F.
Évaluation :

Le client n'a pas laissé de commentaire.

Joehl C.
Évaluation :

Le client n'a pas laissé de commentaire.

Praveen V.
Évaluation :

One or two employees to guide users arriving after business hours for picking up or dropping off.. checking with users before canceling reservations..etc providing a tool for users to easily calculate fuel..not leaving fuel at fractional levels.

DARRYL C.
Évaluation :

the web based app is slow and clunkie... in particular having to take a picture of both sides of your drivers license a) is not intuitive b) creates a bigger security risk than taking a photocopy of Like Canadian Tire, seems like U-Haul is not investing in the customer experience... I use U-Haul because I have to... not because I enjoy the experience

Brian D.
Évaluation :

The contract that was presented to me at check in was a higher price than the contract that was online. I had to change equipment because the trailer was damaged. There was no one in the yard when I rented the trailer. I dropped then had to go to the front desk to get it checked in.

andrei K.
Évaluation :

thanks

CHUN N.
Évaluation :

Le client n'a pas laissé de commentaire.

DEANNE P.
Évaluation :

I have always been treated w respect positive attitudes helpful great young people serving me each smile on their face...whomever owns or manages the southwest marine vancouver bc canada location is a great leader as it zhows at the front counter service to forklift drivers out back!! Thanks

JOSE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara G.
Évaluation :

Thank you to the Customer team for accommodating our requirements at relatively short notice. 1. Moving truck hire date forward by one day so that we could travel early to beat an incoming snow storm. 2. Allowed us to quickly upgrade our truck when we realized it was too small.

JUDE T.
Évaluation :

Le client n'a pas laissé de commentaire.

wayne T.
Évaluation :

Le client n'a pas laissé de commentaire.

mick H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary D.
Évaluation :

Le client n'a pas laissé de commentaire.

STUART I.
Évaluation :

Have a queue line for pre-booked equipment. waited over 20 mins to get my rental van

nathan C.
Évaluation :

Not have one person on the till with a line out the door. I had a schedule pick up time picked for 9. In which I was 10 minutes early for only to have to stand in line for an hour and a half. The parking lot was also just pure chaos.

YIK N.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW H.
Évaluation :

I booked almost a month in advance. I was not able to get the truck from the location that I picked and I did not get the equipment that I offered. Staff didn't seem to care that I was not able to get what I ordered, they told me they were not able to refund me for equipment they had run out of.

Robert V. | Expérience générale |
Évaluation :

After some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.

ROBERT V.
Évaluation :

My only concerns were a lack of carts in the rear area where the storage spaces are large, and that company vehicles are often parked in loading bays. It is hard fr customers to arrange to have them moved. Otherwise, we are very satisfied customers and will continue to use U-Haul in the future. We were very pleased with the efforts taken to correct a reservation error when we moved in..

Alex N.
Évaluation :

Waiting time to pick up the van is too long more thank half an hour. Need improvement.

Andreas M.
Évaluation :

I saved no time using the mobile app pickup option. There was a lot of confusion as to where I should go to pick up my keys. My truck was also double booked so I nearly didn't get the one I purposefully booked in advance. It would be nice to see a more effective and efficient system put in place in the near future.

Julian B.
Évaluation :

We were surprised that the inspection was done using a vehicle inspection app. and not a walk around. We didn't notice this during the express check in process so a quick explanation of this would have helped. Everything else was great, good price, friendly efficient service. We were very pleased at how smoothly everything went!

YOSHI S.
Évaluation :

They callled me a mlnute before I walked into the store to pick up tje truck that the truck is not there. The closest one was a 25 minute dive away. Once in the other location, we had to wair 40 minutes in line to get a truck. They have no respect whatsover to their customers. People rent moving trucks for moving houses and there ls very often a timeline that needs to be followed on that day! ( we Missed our moving in and moving out slots in the old & new building because of this! ) This threw off our moving day by more than two hours! Their ‘generous' 50$ credit for the incovenience does not even cover the stress we had suffered because of them, let alone the mileage. In essence, never ever Uhaul again.

FERDINAND E.
Évaluation :

Very friendly and accurate for a vehicle rental details and instructions with a great work ethics I got from one of your good customer service initiated by Larissa. More power to U HAUL !!! 👍👍👍

Angel T.
Évaluation :

In general contexts, I'm happy with the service. Could include some extras like paths or boxes for free and of course I think that some clients like me would appreciate better cleaning ofnthe truck. About the rent service, no complaints, easy and fast and very efficient. Higly recommend.

JOSE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler D.
Évaluation :

Absolutely horrid service, filthy rental equipment and poorly organized on the whole. Not recommended to anyone.

CHUN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Rogerio H.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER L.
Évaluation :

Le client n'a pas laissé de commentaire.

HARDEEP G.
Évaluation :

When I completed the pre-checkout inspection, I issued observing the damage to the passenger side-view mirror casing. Upon return i was charged for the damage of this. Amount $104. I did not damage anything, but was blamed for it.

Ye S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonty D.
Évaluation :

Le client n'a pas laissé de commentaire.

dustin l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Renee Louise F.
Évaluation :

Great customer service !

Juan Jose M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen L.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHERINE D.
Évaluation :

No the people were so helpful and friendly

JIAN Z.
Évaluation :

Le client n'a pas laissé de commentaire.

HARDEEP V.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN T.
Évaluation :

Le client n'a pas laissé de commentaire.

ADAM M.
Évaluation :

The workers have no respect and there is no top boss to talk too in serious situations.

Craig C.
Évaluation :

Fill the gas tank up. We had less than 1/8th of a tank so we had to put gas in right away to actually use the van.

LANCE S.
Évaluation :

The truck was used to move a queen size mattress, fit perfectly. We used it for 1 trip and returned undamaged! Now I have gotten a notice unpaid damages. I asked what damages please give me details, instead a bill was sent for $350. Yet I purchased insurance and again there was no damages when vehicle was returned the guy (can't remember a name) checked the truck, no damages so what am I being charged for???

OSAMA D.
Évaluation :

Good management

MICHAEL A.
Évaluation :

I was charged a $100 cleaning fee and questioned it last week. Have not received a response.

Henry S.
Évaluation :

Le client n'a pas laissé de commentaire.

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

Rajan R. | Expérience générale |
Évaluation :

I have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about

Nicolas G.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony D.
Évaluation :

Positive Staff very good and friendly truck spotless Negative truck that we got got us to where we we going but at times we weren't so sure running a little rough but it did get us there

JATINDER R.
Évaluation :

great service

Richard G.
Évaluation :

Outside staff should practice either distancing or mask wearing. Otherwise, courteous and effective. Thanks

MJ S.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave O. | Expérience générale |
Évaluation :

After driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn’t seem to be any garbage bin within sight .

karen w. | Premières impressions |
Évaluation :

Pleasant staff. Easy access. Thank you.

Nader G. | Premières impressions |
Évaluation :

The only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.

Cecilia A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MOHAMED ANIS F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela M. | Expérience générale |
Évaluation :

they were the best went out of their way to help

Tha bong s. | Premières impressions |
Évaluation :

better front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...

lawrence c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dave O. | Premières impressions |
Évaluation :

Aftet driving 11 hrs we really didn’t want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for

Trina M. | Expérience générale |
Évaluation :

Convenient and well maintained.

David Victor P. | Expérience générale |
Évaluation :

No elevator. Loading dock not available. Lots of parked trucks etc.

Patrick T. | Expérience générale |
Évaluation :

Good job :)

Isaac K. | Expérience générale |
Évaluation :

Too many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.

Sandeep W. | Expérience générale |
Évaluation :

Hello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Thank you

Johnny S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lauri Wiljami A. | Expérience générale |
Évaluation :

Raising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.

Rowena R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANTONIO L. | Expérience générale |
Évaluation :

Great U-Haul branch! Cheers!

Michelle M. | Premières impressions |
Évaluation :

Everything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls

Michael F. | Expérience générale |
Évaluation :

Great, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.

GWEN M. | Premières impressions |
Évaluation :

I was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.

MARGARITA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tugce C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MEIR D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christina D. | Expérience générale |
Évaluation :

Good morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.

Carter H. | Premières impressions |
Évaluation :

staff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy

Eufrocina S. | Premières impressions |
Évaluation :

It's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me

mark s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TARA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SURESH R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

patrick o. | Expérience générale |
Évaluation :

Staff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm

MAURO antonio C. | Expérience générale |
Évaluation :

Way too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.

Robert J. | Expérience générale |
Évaluation :

U haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.

KELLY P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

che-yin Kenneth K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pam D. | Premières impressions |
Évaluation :

Staff were very helpful and efficient.

Jessica H. | Premières impressions |
Évaluation :

The staff was new and I was new. So communication was not clear. The staff was very friendly.

Naveed F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

susan d. | Premières impressions |
Évaluation :

All the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.

JAMES B. | Expérience générale |
Évaluation :

Stored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.

CHANTEL B. | Expérience générale |
Évaluation :

While it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.

albsan m. | Expérience générale |
Évaluation :

The manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service

RENZO K. | Expérience générale |
Évaluation :

Fantastic experience renting a storage unit here

david a. | Expérience générale |
Évaluation :

Good online price. Don't be sorry to see me go I will be back!

PAMELA BETH C. | Expérience générale |
Évaluation :

My experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.

dylan d. | Expérience générale |
Évaluation :

Great overall. The checkout was especially quick and easy. I'll be back in 2021.

CYD Charisse BA S. | Expérience générale |
Évaluation :

Assistant manager was very helpful! ⭐️

John M. | Expérience générale |
Évaluation :

We had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.

Jacques L. | Expérience générale |
Évaluation :

I had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks

Thelma mary ( Terri) B. | Premières impressions |
Évaluation :

The staff was very professional.

Kristina M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

julien a. | Expérience générale |
Évaluation :

In the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.

Nevada Wray J. | Expérience générale |
Évaluation :

I should not have to pay for a full month when only using a portion. U-Haul should not be able to “double dip“ on a month Already paid for

Tarah P. | Expérience générale |
Évaluation :

Only issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.

RUBY J. | Expérience générale |
Évaluation :

The staff are very nice and helpful. Appreciate and thanks.

Stuart B. | Expérience générale |
Évaluation :

Overall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.

Stephen G. | Expérience générale |
Évaluation :

Found mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.

Andew w. | Expérience générale |
Évaluation :

Was very impressed by the helpful and thorough staff!

Andew w. | Premières impressions |
Évaluation :

Was very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!

Danielle C. | Expérience générale |
Évaluation :

When I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.

Kamaljit Kaur R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

VARUN Prakash P. | Premières impressions |
Évaluation :

The Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.

Lauri Wiljami A. | Premières impressions |
Évaluation :

I showed up with a reservation on my selected move-in date, just to learn you don’t have an unit for me. What’s the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I’ve met about this experience with you, and I’m tremendously disappointed.

john d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dean M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amirtha V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Minh thuan N. | Expérience générale |
Évaluation :

Return the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Thank you

GEORGE ROBERT G. | Expérience générale |
Évaluation :

Thank you u-haul and staff😊

Seyyed kamal K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SOPHIA P. | Expérience générale |
Évaluation :

worst service - employees ignore you & talk amongst themselves for the entire time they are ‘helping’ you. The facility is filthy, they are unhelpful and rude. wouldn’t recommend it to anyone, even someone I hate.

VINCENTE B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anna Alexandra B. | Expérience générale |
Évaluation :

Staff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...

Darline B. | Expérience générale |
Évaluation :

If the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Thank you.

dave c. | Expérience générale |
Évaluation :

Worst customer service I've ever experienced in my life

Kamaljit Kaur R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael Andrew C. | Expérience générale |
Évaluation :

.

JANE C. | Expérience générale |
Évaluation :

Would have preferred the unit with a roof. That would be my only complaint.

Alexandra w. | Expérience générale |
Évaluation :

Lack of parking was frustrating during busy hours.

Megan Lindsay F. | Expérience générale |
Évaluation :

Thank you you helped make my moving process easier

Duc phong T. | Expérience générale |
Évaluation :

Poor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation

Laura Z. | Expérience générale |
Évaluation :

No comments

Sigvald H. | Expérience générale |
Évaluation :

When waiting in line to return my vehicle, the line was so long I went over my time and got charged.

Auzeb M. | Premières impressions |
Évaluation :

Forcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.

Margreet P. | Expérience générale |
Évaluation :

The move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed

james david w. | Expérience générale |
Évaluation :

The manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye

Ken W. | Expérience générale |
Évaluation :

Combination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.

Richard B. | Expérience générale |
Évaluation :

Unaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought

Bernard M. | Expérience générale |
Évaluation :

Good

Glenn Aludino D. | Premières impressions |
Évaluation :

Very helpful attendants.

Robert L. | Premières impressions |
Évaluation :

I forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.

JONATHAN Y. | Expérience générale |
Évaluation :

Keep up the good work!

Janis c. | Expérience générale |
Évaluation :

Thanks

Stuart B. | Premières impressions |
Évaluation :

Agent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.

Amory A. | Premières impressions |
Évaluation :

Your employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech

Aliasger K. | Expérience générale |
Évaluation :

Among the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.

Chancie Bayer K. | Expérience générale |
Évaluation :

Almost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn’t pay on time and was fined!

Arturo U. | Expérience générale |
Évaluation :

All services were provided as promised.

Ryan M. | Expérience générale |
Évaluation :

Great service. Only suggestion is make it easier to back into the loading bays.

Terry G. | Expérience générale |
Évaluation :

the staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.

NATASHA P. | Expérience générale |
Évaluation :

Inform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.

Dee M. | Expérience générale |
Évaluation :

Clean facility and staff is helpful.

Arturo U. | Premières impressions |
Évaluation :

Very nice people.

Kyle A. | Expérience générale |
Évaluation :

Almost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..

Karmyn A. | Expérience générale |
Évaluation :

No lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.

Resham g. | Expérience générale |
Évaluation :

Should have light in the storage and parking for customers too.

Craig George M. | Expérience générale |
Évaluation :

Terrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations

STEVEN L. | Expérience générale |
Évaluation :

The facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.

MARK C. | Expérience générale |
Évaluation :

None

Anders A. | Expérience générale |
Évaluation :

I no longer need the storage unit. Would be more convenient for me with 24 hour access.

Jason D. | Expérience générale |
Évaluation :

Thanks for the great service!

Jenine M. | Expérience générale |
Évaluation :

Most staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....

Michael Jhun G. | Expérience générale |
Évaluation :

Mouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!

ELGIN D. | Expérience générale |
Évaluation :

Facility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.

Daniel P. | Expérience générale |
Évaluation :

Easy and straight forward service. Use again in the future.

Trevor T. | Expérience générale |
Évaluation :

Worst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.

barbara V. | Expérience générale |
Évaluation :

🙌🏻

joseph a. | Expérience générale |
Évaluation :

Professional staff with friendly service

Deborah H. | Premières impressions |
Évaluation :

Great

Norm G. | Expérience générale |
Évaluation :

Rodent problem. Droppings all over floor. Also found dead mouse.

DONALD W. | Expérience générale |
Évaluation :

All went very well with our move and storage.

Kieron S. | Expérience générale |
Évaluation :

When I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.

yi c. | Premières impressions |
Évaluation :

👍

Sigvald H. | Premières impressions |
Évaluation :

Good as per usual

Dylan F. | Expérience générale |
Évaluation :

A little expensive, especially after my rate went up from $80 to $100 with one month notice.

NICHOLAS B. | Premières impressions |
Évaluation :

I am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!

NORA P. | Expérience générale |
Évaluation :

Definitely, we’ll use your facility Iin the future. I have been telling my friends positively about your excellent services.

WILLIAM DAVID J. | Expérience générale |
Évaluation :

My unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care

Kaidi Z. | Expérience générale |
Évaluation :

Staff was not friendly, she had a long face the whole time. I didn’t want to spend one more second there with her.

Andrew B. | Expérience générale |
Évaluation :

UHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck

Bing F. | Expérience générale |
Évaluation :

Well lit and secure

Anoorag S. | Premières impressions |
Évaluation :

The team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!

kody michael c. | Premières impressions |
Évaluation :

Very friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.

Hao Z. | Premières impressions |
Évaluation :

very knowledgeable and helpful!

KATHRYN S. | Expérience générale |
Évaluation :

Very friendly and helpful staff.

patrick m. | Expérience générale |
Évaluation :

This was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.

Susan Elizabeth O. | Expérience générale |
Évaluation :

Sometimes came across a foul odour of rotting mice but I’m sure that’s difficult to control. Stair lockers not ideal but was all that was available.

Rolando L. | Premières impressions |
Évaluation :

Well inform customers

Sandra W. | Premières impressions |
Évaluation :

Faye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.

john mark s. | Premières impressions |
Évaluation :

The young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.

Dorinna C. | Expérience générale |
Évaluation :

I would definitely use Uhaul containers again just add 2 more

Aaron B. | Expérience générale |
Évaluation :

U-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered

Jamie B. | Premières impressions |
Évaluation :

the young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you

Emily K. | Expérience générale |
Évaluation :

Maggie & the brother(sorry I didn’t get his name), they both are nice and friendly.

edward p. | Premières impressions |
Évaluation :

Rented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.

Doreen L. | Expérience générale |
Évaluation :

My storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.

JL L. | Expérience générale |
Évaluation :

All went according to plan, no complaints.

BRENNAN C. | Expérience générale |
Évaluation :

Overall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere

Maxim P. | Premières impressions |
Évaluation :

No Comment

Frank G. | Expérience générale |
Évaluation :

All good thanks

Twyla alison T. | Expérience générale |
Évaluation :

I had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site

asaf m. | Expérience générale |
Évaluation :

Good place and staff

shih c. | Premières impressions |
Évaluation :

Very nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.

Clint M. | Expérience générale |
Évaluation :

Exceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.

Darrell D. | Expérience générale |
Évaluation :

A short stay and will be back!

Danzel L. | Expérience générale |
Évaluation :

Great

CHIDAMBARAM r. | Premières impressions |
Évaluation :

The rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!

DIANA C. | Expérience générale |
Évaluation :

I had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.

GARY A. | Premières impressions |
Évaluation :

I was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!

Christopher H. | Expérience générale |
Évaluation :

Alarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)

patricia l. | Expérience générale |
Évaluation :

Very happy with service

Norman M. | Expérience générale |
Évaluation :

I have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.

steven s. | Expérience générale |
Évaluation :

U haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don’t Care!

Mary C. | Expérience générale |
Évaluation :

I ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.

GREGORY G. | Expérience générale |
Évaluation :

Rodent problem, a rug that was in the locker damaged

Marian N. | Expérience générale |
Évaluation :

Some. questions are not applicable

Michelle B. | Expérience générale |
Évaluation :

I stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable

Nicholas D. | Expérience générale |
Évaluation :

Could be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use

Chris F. | Expérience générale |
Évaluation :

By phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry

go bernadsuis g. | Expérience générale |
Évaluation :

The storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!

Riley F. | Expérience générale |
Évaluation :

brutal service.

max t. | Premières impressions |
Évaluation :

Both the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.

Clint M. | Premières impressions |
Évaluation :

Very poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.

sam a. | Premières impressions |
Évaluation :

Call centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit

VESNA F. | Expérience générale |
Évaluation :

Thank you.

Agape Christian T. | Premières impressions |
Évaluation :

Great customer service. The staff were friendly, courteous and helpful.

keith w. | Expérience générale |
Évaluation :

Rude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd

Ben P. | Expérience générale |
Évaluation :

Seemed great

Tammy h. | Expérience générale |
Évaluation :

Everything worked out good and fast!!

PABLO S. | Expérience générale |
Évaluation :

Wording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.

wangwang z. | Expérience générale |
Évaluation :

Clean, safe,

Niall M. | Expérience générale |
Évaluation :

Great facility!

felicia joan p. | Expérience générale |
Évaluation :

The door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.

patricia l. | Premières impressions |
Évaluation :

I was happy with the service Very helpful

yong h. | Expérience générale |
Évaluation :

Very good experience for moving.

SARAH MARIE S. | Expérience générale |
Évaluation :

My belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy

Josh M. | Expérience générale |
Évaluation :

Pretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.

Peter R. | Expérience générale |
Évaluation :

I closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol

Yuka T. | Expérience générale |
Évaluation :

Front desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.

claire w. | Expérience générale |
Évaluation :

Spoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.

Sanya B. | Expérience générale |
Évaluation :

Very convenient

Michelle R. | Expérience générale |
Évaluation :

Great service end to end. Reliable and would definitely recommend.

aftab a. | Expérience générale |
Évaluation :

U-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!

JANELLE I. | Expérience générale |
Évaluation :

I had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I’d never use them for storage again.

Rene A. | Réservation |
Évaluation :

All of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!

Michael Z. | Expérience générale |
Évaluation :

Great experience, would recommend to friend!

Darren A. | Expérience générale |
Évaluation :

Worst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.

Dev P. | Réservation |
Évaluation :

I reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.

KIMBERLY R. | Expérience générale |
Évaluation :

No provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!

willowbrook p. | Expérience générale |
Évaluation :

Aimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!

JIM C. | Expérience générale |
Évaluation :

great place to store your stuff

TIM B. | Expérience générale |
Évaluation :

No issues , staff was helpful

Yan X. | Expérience générale |
Évaluation :

The problem is the call center. It is extremely bad and unhelpful.

Helen L. | Expérience générale |
Évaluation :

My Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I’ve waited was 40 minutes. Not very efficient.

JOHN B. | Expérience générale |
Évaluation :

Clean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.

PAT M P. | Expérience générale |
Évaluation :

The issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?

Sharla W. | Expérience générale |
Évaluation :

I was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.

Michael M. | Réservation |
Évaluation :

Great service

Malcolm W. | Expérience générale |
Évaluation :

We did not visit the facility but used the U Box service and it was excellent and professional.

ANGELA G. | Expérience générale |
Évaluation :

As we were getting 1 month free for our 1 way rental, I felt the staff didn't give us all the info they may have given someone else who would be looking at long term.

ANDRES L. | Expérience générale |
Évaluation :

Lots of mouse excretion inside storage.

Terri B. | Expérience générale |
Évaluation :

Some slight miscommunication with not having a lock cutter available, but staff quickly resolved it. Staff were friendly, professional and super helpful!

Terri B. | Réservation |
Évaluation :

The customer service at this location was really excellent. Professional and polite, despite some slight miscommunication about a padlock cutter. Really friendly staff!

michele b. | Réservation |
Évaluation :

There are not enough people on your desk Went to check the u-haul vehicle in and was not able to be (also 4 trucks stacked up and ONE person) inside long slow line. Terrible customer service.

Karen B. | Expérience générale |
Évaluation :

We used U-Haul and their pods for a move from Ont to BC. The communication and tracking along the way was prompt and frequent. We then used their storage facility for a year and give them 2 thumbs up!

Teresa S. | Expérience générale |
Évaluation :

None

MOHAMMAD E. | Expérience générale |
Évaluation :

I really appreciate the way U-haul has supported me. It would nicer if the packing boxes are sold in minimum prices.

Michele W. | Expérience générale |
Évaluation :

Long waits, confused staff, deafeningly loud alarm goes off every 5 minutes in storage area, inaccurate information given. Storage units are overpriced. And had to carry stuff up/down stairs to unit.

aaron w. | Expérience générale |
Évaluation :

Thank you for excellent service and care.

Mariela W. | Expérience générale |
Évaluation :

Our 6 Uhaul boxes were moved from North Van to this location (SE Marine Dr) which was a huge inconvenience, however the staff was great and even gave us the name of movers to help us.

colette P. | Réservation |
Évaluation :

Ashley was so helpful explaining how everything worked when box was dropped off & came back to help close it when stuck. Accomodating with pick up despite mistake made by US booking agent. Thanks.

JOHN D. | Expérience générale |
Évaluation :

Keep it up! Thanks for your services. John Davidson.

Saman S. | Expérience générale |
Évaluation :

My experience was perfect until a phone conversation I had with any employee who told me I need to physically come in to give in a unit (you don't) and refused to ask a manager to confirm.

Oleksii S. | Expérience générale |
Évaluation :

Dirty bathroom and smelly, no soap. Water fountain broken.

patrick o. | Expérience générale |
Évaluation :

Friendly helpful staff.

liana f. | Expérience générale |
Évaluation :

Price was competitive. Service friendly, and helpful. Thank you all.

Elinor W. | Réservation |
Évaluation :

I didn't like the reservation system: your central booking system staff not on site. My call got dropped etc. Then the reservation wasn't found when I got there. What a mess. Staff on site were better

Sai Chung P. | Expérience générale |
Évaluation :

Pat is a super nice and very knowledgeable person. He offered me a lot of help!

DEBORAH T. | Expérience générale |
Évaluation :

UHaul took excellent care of the items I storred there. Its notices about rent due and paid were well-timed and helpful, and when i needed something - like a new lock or a bigger bos - these items we

Kaori M. | Expérience générale |
Évaluation :

I would have given a better rating if the staff weren't so unhelpful. Ended up having to have to call the help line to actually get my unit status to be vacant. Help line was very helpful though

Robert W R. | Réservation |
Évaluation :

Maggie and her brother Pat were simply wonderful in assisting me.

Anthony G. | Réservation |
Évaluation :

Very informed staff both behind the counter and showing me to my locker. Would have benefited from info before hand of necessary documentation needed to check in.

michael d. | Expérience générale |
Évaluation :

U haul charged my creditcard 2 times in a row after i moved out if the unit... very poor internal communication...wasted a lot of my time trying to correct uhauls mistake

Coleen ANN A. | Expérience générale |
Évaluation :

Convenient having 24 hour access!

carol marie d. | Expérience générale |
Évaluation :

Your operation is run well. God work!

HUIYU VIVIAN W. | Expérience générale |
Évaluation :

Nice and friendly staffs through out the whole process. Definitely will use Uhual again

Denzel V. | Réservation |
Évaluation :

Check in took too long

KRYSTAL S. | Réservation |
Évaluation :

My name is spelled kristel

Jayaraman T. | Expérience générale |
Évaluation :

U-Haul has worst customer care via phone in Vancouver. I need to spend almost a week on phone to get hold of my UBox location and arrange for deliver. Finally, I got to deliver without moving help

julien B. | Expérience générale |
Évaluation :

I would say the Ubox experience was a very positive one.

katherine l. | Expérience générale |
Évaluation :

Tony and Sebastian tendered us with huge support to hook our U-box to a 15" truck rented from your location on 13/7. The task was challeging but they gave their best patience, efforts and manners.

richard k. | Expérience générale |
Évaluation :

none

GRANT L. | Expérience générale |
Évaluation :

One of the best and cleanest u store places I have ever used.

christie l. | Expérience générale |
Évaluation :

The staff gave me a unit that was already rented so had to give me a bigger unit then proceeded to make me pay more for their mistake. I tried to complain but manager won’t call me. Not happy at all

JESS G. | Expérience générale |
Évaluation :

The facility on Marine Drive was always spotless and security was tight. I had 24 access and never seen it otherwise even in off hours. Staff is friendly and helpful. Online billing Is convenient

Rachel F. | Expérience générale |
Évaluation :

Hours are not convenient. Dropping off your truck and filling out all the online questions is super inconvenient. Never pick up the phone when trying to deal with you. Hold times too long

rachell m. | Expérience générale |
Évaluation :

Made promises they didnt keep Unprofessional serice on the phone Couldnt answer my questions Told me items wouldn fit in box and they didnt Didnt know where my box was when I asked

melina l. | Expérience générale |
Évaluation :

I always use U-Haul whenever I need storage or boxes or to move. I like the prices and quick service!

PAVEL K. | Expérience générale |
Évaluation :

good place, good staff

Aaron F. | Expérience générale |
Évaluation :

I had to pay for an entire month of storage for an extra 3 days as I had no where to put my things before I moved in on the first. Absolutely ridiculous.

efrem s. | Expérience générale |
Évaluation :

Good service overall. Easy to make arrangements online. Informative videos were a great help. Intuitive and professional on all levels. We have used U-Haul several times and will keep on doing so.

Adam T. | Expérience générale |
Évaluation :

My rental of a ubox has been very challenging. Although the staff on site is usually helpful, the overall system and customer service is terrible. I will be happy to provide additional details.

MUMTA K. | Expérience générale |
Évaluation :

I will NEVER recommend SE MARINE UHAUL. This location is the worst. They have second floor lockers without elevators which means you lift everything twice as much. office needs more staff. hours suck.

min chang w. | Expérience générale |
Évaluation :

Very good

Carlyle M. | Expérience générale |
Évaluation :

On three different occasions I set up a date and time in advance (in store) to access my Ubox and when I got there they didn't have me scheduled. I had to wait over an hour once and no access twice.

Aleesha B. | Expérience générale |
Évaluation :

It was a frustrating experience. The staff needs more training to understand their products and to assist customers. Also the communication between staff failed as they were all on different pages.

cordell b. | Expérience générale |
Évaluation :

I was shocked to find that I was not refunded my payment after I vacated and also cleaned my locker, 2 weeks early! If I had known this y would I vacate 2 wks early I could have utalized the extra tim

ELINA L. | Expérience générale |
Évaluation :

No concerns, helpful staff

Peter H. | Expérience générale |
Évaluation :

Although the building seemed clean there was some garbage and a real bad case of rodents I would suggest that more money be put into that problem Because I had a locker 1 year that had rodents mice

raymond l. | Expérience générale |
Évaluation :

Secure storage, friendly staff

Sandy M. | Expérience générale |
Évaluation :

Very happy with Uhaul for all my moving needs.

judy y. | Expérience générale |
Évaluation :

No one was unfriendly or difficult, but dealing with the front of house staff was frustrating and aggravating by phone (calls were always unanswered and rerouted) and full of wait times in person.

Greg G. | Expérience générale |
Évaluation :

Will go to Uhaul again in the future.

john w. | Expérience générale |
Évaluation :

Very good experience. Like the card access system. Very clean. Price was even right as there was a side post in locker that made for a discount.

angelito b. | Expérience générale |
Évaluation :

.

Kimberley G. | Expérience générale |
Évaluation :

The actually warehouse people were very helpful and friendly. It was the women at the register that I didn’t find helpful. It’s been a while, however I remember not being pleased with their attitude.

Jean G. | Expérience générale |
Évaluation :

My overall experience is good but it was really hard to get someone on the phone to process my move out. I've had to call 3 days in a row where each time I was expecting a call back but nobody called.

Alana C. | Expérience générale |
Évaluation :

No damage to items or box. It took 3 days of me calling your location to get a delivery schedule. Multiple times I was told I'd be called back and never was. Very unprofessional and inconvenient.

Reynaldo Dizon A. | Expérience générale |
Évaluation :

Facility is secured and well-maintained. Great location too!

Jean Baptiste L. | Expérience générale |
Évaluation :

Impractical access, sliding door never opened from the outside.

Kelly Lee K. | Expérience générale |
Évaluation :

With exception to not having the right code for door entry the first day service was great.

MANDY CAROL k. | Expérience générale |
Évaluation :

No comments at this time. Thank you.

CATHERINE T. | Expérience générale |
Évaluation :

affordable, clean, zero complaints!

Madison M. | Expérience générale |
Évaluation :

Need more room for comments if you want valuable feedback.

Non reviews have been submitted for this location.

Retour
Haut de la page