Customer Reviews for U-Haul Moving & Storage at SE Marine Dr

13 574 évaluations

1070 SE Marine Dr   Vancouver, BC V5X2V4
(No on-site parking available for customers during rental)

(604) 325-6526

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 325-6526

1070 SE Marine Dr
Vancouver, BC V5X2V4
(No on-site parking available for customers during rental)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dora C. 
Évaluation :
5

No improvements necessary. Good job!

Kami K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel F. 
Évaluation :
1

Clean the vehicles at least the windshield on the inside. You cannot see much through it when sun is low,. The return equipment station is disorganized and dirty. I had to fuel up to even get to the 1/4 tank that I was told it had. Airbag light was on.

Urban K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abiola O. 
Évaluation :
4

The employee I returned the truck to was great! I would love if the pickup process was even faster. I still had to spend 5 minutes confirming a bunch a stuff about my identify and about the truck. I wish I didn't have to do that. I'd pay $5 to acquire a trusted status and not have to do that every time. It's a pain. Maybe the trucks should be equipped with a monitoring computer so I don't have to manually input stuff.

ERIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHDI S. 
Évaluation :
3

It was annoying that the tank was essentially empty when we received it and immediately had to fuel up. Not only that, it was also hard to gauge how much to fill up the tank, and I ended up spending too much money that I won't be reimbursed for.

Ryanne J. 
Évaluation :
1

U-Haul location changed without previous warning, and when called to inquire, it was mentioned that "someone called you, and told you that" which clearly did not happen since I went to the wrong location first. On top of that, the staff at 1070 SE Marine Dr took TWO HOURS to give me my Uhaul and said that no furniture dollies were available, which they clearly where (several on display at front). After a lot of struggle they managed to process my reservation (manager manually did something on the system and I was able to check in on my phone). The manager also assured me I could get a furniture dolly, contradicting what other staff told me.

Sadi K. 
Évaluation :
5

I have had my locker longer than the stuff in it was worth, lol. However, I have always found it extremely clean, safe and the staff from counter personnel, the people that are outside returning trucks and the staff that are responsible for keeping it all clean, to be wonderful to deal with. I would only suggest, if possible, for more parking up top. But great place and I thank you for keeping my belongings safe and dry. Jen

Jennifer C.  |  Expérience générale 
Évaluation :
5

every staff member that I interacted with was welcoming, friendly and warm. Well done

George V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan Paulo O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

The furniture pads were very dusty. However the staff were very helpful and kind. It was a very price efficient way to move my furniture from point A to B. Thank you!

Siobhan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan d.  |  Expérience générale 
Évaluation :
5

Fantastic experience on both ends. Sunny at the Weston location was a great help and commend his efforts to make the unloading super easy. Thank you to all.

Theodore T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

sai jumps very excellent

John W. 
Évaluation :
5

Very accommodating to extension over the phone when I needed it! Merci

shendrita A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ESTHER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
3

We spent two hours at this UHaul location - trying to pick up our UHaul. This was due to an issue with the payment process and then an issue assigning the vehicle. In the end, all was resolved; however, we started off our big drive with a substantial delay. Otherwise, this UHaul location seemed well stocked and staffed.

Jonathan E. 
Évaluation :
5

I don't think improvement is necessary. The staff was great. The front desk young lady that took my request for a truck rental was outstanding and was obviously taught a lot about customer service. i wanted to thank her when I returned the truck but she just went off for lunch as I returned.

Myron S. 
Évaluation :
4

I requested a different more convenient location and I was transferred to this location without my consent.

Ronald M. 
Évaluation :
5

It was first class, from the excellent skills at the front desk, to the service yard team - well done. Merci.

peter N. 
Évaluation :
3

I think the customer service is lacking, the staff looks uninterested.

Roger L. 
Évaluation :
5

Staff courteous, knowledgeable and courteous

Raymond C. 
Évaluation :
4

The sales rep tried to upsell me a 2" hitch ball I didnt need. She told me the 4x8 cargo trailers only took a 2" ball. I told her the specs on the website said 1 7/8" or 2". She said the website info only applied to the US. I told her there was no canadian uhaul website. I checked the trailer before buying a 2" ball and it stated right on the trailer hitch that 1 7/8" or 2" ball would work. Dont fall for this upselling tactic.

Jarred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomer C. 
Évaluation :
4

Have the previously completed online registration actual matter... I spent quite some (confusing) time registering online in hopes of saving any hold ups at pick up only to still have to provide the same materials again (drivers license pictures etc). Systems don't appear to communicate well internally. Suggest implementing a more effective platform for this.

MichaelC W. 
Évaluation :
4

More furniture dollies.

Alan R. 
Évaluation :
5

Excellent services and the lady who I did engage with was a sweat girl and very helpful. My phone was dead and she helped out charging it for the link activation. It is a very kind of her. Thank you team for excellent services. Manuel Jorge

MANUEL J. 
Évaluation :
3

Help load cars on to trailers or dollys without charging people. it is extremely dangerous to not have employees who can do this and leaving it to the customer. Absolutely ridiculous that this is not included when you pick up a car dolly.

Claire F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon R. 
Évaluation :
1

We were sent from the first location to this one with no notice that our reservation had changed pick up spots. The truck we were meant to rent was not there and none were available due to them only allocating 30 mins between drop off of another client and us picking up ours. We were then originally suggested to take a 15' truck rather than our 26' truck which would have been impossible to move our 3 bedroom house and patio furniture. The staff on the phone were very rude to my husband and threatened to cancel the reservation as he expressed dissatisfaction and asked for a discount due to the reduced truck size. This was a scare tactic and unprofessional as at this point we had to move. The man at the front after seeing me crying was helpful and managed to find us a 20' truck with a trailer. He was lovely. When we went out to the truck it hadn't been loaded with our items, which we found out after we are meant to pick up but this wasn't communicated to us so we were outside on hold for another 15 mins. We ended up being an hour late for our movers which we were charged $200 for. The move was very difficult and we did not appreciate how the situation was handled overall.

Peter Joseph M. 
Évaluation :
4

Happy with the service.

Pierre C. 
Évaluation :
5

What a great experience. We needed a truck for a couple of days to help our daughter move. The staff were friendly and helpful, the truck was clean and brand new! The truck was exactly what we needed and the price was great.

Gavin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GENEVIEVE M. 
Évaluation :
2

Please train your staff, the individual who assisted me was clueless.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Einar Mar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

varinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanislav H. 
Évaluation :
4

Overall good service

raspal S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Breanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reiko W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAmes E. 
Évaluation :
2

The Truckshare app crashed part way through check in. Prior to picking up the van at this location, the pick up location was changed 3 times before it was set up for this location. The first vehicle assigned by Truckshare was not on the lot. The second vehicle had less than 1/4 tank of gas which at 1 am in the morning was not idea. Overall, the Truckshare experience was very poor.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernd S. 
Évaluation :
1

Didn't allow partial payments. I lost all items and tools. Taking you to small claims court and reporting Uhauh to the better buiness bureau. See you in small claims court.

Timothy R.  |  Expérience générale 
Évaluation :
2

I have hd a storage unit at the SE Marine Drive location for almost three years. Any time that I have needed customer support, the staff have been unhelpful. Unacceptably difficult to contact them with questions over the phone. Even more difficult to reach a manager. Staff at the front desk have poor communication and consistently put in little effort to give good customer experience.

DYLAN P.  |  Expérience générale 
Évaluation :
4

This is the second time we've used this location and the staff and equipment are great. However, the return of the vehicle is always a problem because the app never recognizes where I am. I have allowed the app to use my location, but it never does. Every time I have to call the 1-800 number to call in my return. Please fix this.

Joan C. 
Évaluation :
2

I initially had a different pickup location, but it was changed to this one last minute. This was very confusing and caused us to be late since the website still showed my initial pickup location (not marine drive). It should be stated more clearly when the location changed and the website should reflect all changes.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Violeta M. 
Évaluation :
5

There was no pad lock provided with the van but there was a padlock key on the keyholder. In the past there when I've rented there was a padlock. I had to purchase one myself to secure my cargo. If there was a lock in the truck then I should be more clearly presented (not hidden in compartments. Other than that issue I was very happy with the location's services, logistics & efficiency.

Rob L. 
Évaluation :
2

Booked Truck was Offsite, had to wait in line to change to different Truck. After That Delay Truck had a Vagrant Sleeping in Back and needed replenish of Blankets I had Ordered. OverAll Pickup Delay was >1hr due to combination of all above.

Dan N. 
Évaluation :
5

Everyone is well trained and knowledgeable. Very pleasant. Moving is a stressful process but I thank your team for everything that they do!!!

Sherisse O.  |  Premières impressions 
Évaluation :
5

Maintain your quick and professional services

Preston R. 
Évaluation :
4

I was disappointed that you modified the receipt to use the driver's name. You have my email, my ph#, my address, my credit card, and it was my booking (and I was present with the truck at all times), yet you put his name on the receipt. Hopefully I can get reimbursed by my organization.

Don Rushpal Sing D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman Y. 
Évaluation :
5

Smooth... Quick Service... We dropped off our trailers at 2 minutes before closing... quickly processed everything, no complaints.

jan S. 
Évaluation :
2

Very very very slow service. Two people working the front desk, though one appeared to be learning the processes. So basically the competent employee had to keep abandoning her customer to help the other person. This, despite a huge line-up. Yard is also too small for the amount of equipment, too tight for the bad drivers in Vancouver. And virtually zero customer parking. Yard staff was good, very helpful. Overall a lousy experience, sorry to say.

patrick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wouter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
4

all is well

Norman C. 
Évaluation :
2

Hire agents that actually organize reservations. I reserved a 26' truck 3 weeks prior to the pick up date and the agents at this location forgot to get one in. I had to do my move with a 20' truck and it was exceedingly difficult. Having to find a way to stuff everything into a smaller van added unnecessary hours and stress to the day.

Nathan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joane s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
2

Normally I would give five stars but today when I returned the to the truck , the attendant wanted to chit chat and took much longer to get the vehicle logged back in. I had a long day and just wanted to get home, his banter was not appreciated but every other time this location has been excellent and fast with returns.

SHAWN P. 
Évaluation :
5

The gas was supposed to be 5/8 full but when I got the van the gas reading was empty. I put more gas in and the manager kept her word and credited me the difference. Very impressive!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
5

Great and friendly Service during at return and front desk. Definitely, will recommend friends suggest this place.

Mohan N. 
Évaluation :
4

I am a bit concerned about the driver license and address and photo of my driver license. Is the information going to deleted from u-haul computer system?

nang T. 
Évaluation :
3

Only complaints is there was no one at specified trailer drop off location until we were past it so we had to drive around a second time

keith D. 
Évaluation :
3

No washer fluid. Side mirror / rear view mirror all lose as it swings back and forth making it difficult to drive. Petrol reading not accurate

Abhijith J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Nothing. It was a seamless experience from beginning to end.

Patrick C. 
Évaluation :
1

Our experience was totally bad.. there was no help to pick up the vehicle. It waste alot of our time and money. Moreover the fuel was also not the same as shown in the picture. And they deduct infact extra money from my account. That is not just fair. I need a return of the extra money.

Simran D. 
Évaluation :
3

Check in is terrible customer service lack the needed training took more than 3 hours to check-in to a proper unit

karim sameh mors a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blair C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJAVENKATASRAV R. 
Évaluation :
4

Have a better system for grabbing and dropping off the vehicle. Also, stress the importance of checking the vehicle before driving away in it!

Violet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M.  |  Premières impressions 
Évaluation :
5

Better directions on-site as we had to drive around a bit to find where our trailer was

Lloyd S. 
Évaluation :
4

I'd recommend faster transfer times between departments we called in and wanted to ask about cost for the storage units but after on hold for 45 minutes we gave up and other than that everything was just fantastic thank you so much

hollie S. 
Évaluation :
5

From my observation, the employees/representatives self sustain their performances, via the structure created, to deliver the best outcome.

Stan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORMOZ S. 
Évaluation :
2

The staff was un attentive . It was ok with me but they put another customer on the phone on hold for 10 min even though another front desk person didn't do anything besides laughing with the front desk girl

vladislav C. 
Évaluation :
5

The staff was amazing. Highly recommended The returns guy was very professional

Thomas T. 
Évaluation :
4

We had some flattened card boxes in the truck hoping you guys would recycle it. And you don't which was a disappointment. However the person whom we returned the truck to suggested recycle bins down the street. Lucky for us that company down the street didn't mind us dumping the cardboards in their bins.

Peter Pong L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Actually provide a truck when a customer books it, worst truck pick up experience of my life with U-Haul. Sierra saved the day and thousands of dollars.

Robert B. 
Évaluation :
1

The contract I agreed to was to have my belongings stored in the UBox in Vancouver. At some point the box was moved by truck 5 hours to Kelowna for storage without my knowledge or consent. As a result the UBox was not available for delivery when I provided the required three days notice. Although I had done my best to secure the contents, I did not anticipate 10 hours of travel and 2 additional loads on and off a truck. As a result the contacts had shifted and several items received minor damage.

David E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gord M. 
Évaluation :
2

Service in the shop was excruciatingly slow, and the staff could not tell me how to find my unit (among thousands). I was given vague (and ultimately inaccurate) directions to go into a certain part of the building which turned out to be nowhere near my unit; after searching for nearly an hour and pressing the call button multiple times asking for help, someone finally came and lead me to my unit. I would never have found it on my own.

Jennifer O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob L. 
Évaluation :
5

The staff were all so pleasant both at pickup and returns. All helpful and explained the details properly! Great job!

GEORGEKENT H. 
Évaluation :
4

The inside smells funny. If you can, add a rear camera for backing up

Nusair I. 
Évaluation :
5

The Store manager is very nice and professional. I highly recommend this Store

Farid H. 
Évaluation :
5

All the staff we interacted with (the person at the desk when I got the vehicle, the person who checked the vehicle when I returned it, and the person at the desk who gave me a printed receipt) were courteous. A pleasure renting from this location. Merci.

Callum J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Laura G. 
Évaluation :
3

As a long time customer currently renting storage at the same location It should not take such a long time to process the one day rental of a dolly. You have all my info, it should be a quicker process.

JAMES MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray P. 
Évaluation :
3

Notified manager about the alarm going off when I open my unit, then a couple weeks later, the front desk, but they didn't do anything about it. Side loading doors were locked all of the times I went to visit my unit, during open office hours.

Ivan L.  |  Expérience générale 
Évaluation :
4

please make sure the air conditioning works

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid A. 
Évaluation :
1

Tried to get reservation a week in anadvance. They told me they would confirm the details the day before I needed it. They called. Told them "no. That was not the reservation" . They said the y call back. Never did. I called 5 more times. Got passed around to 3 different people before being told they call me back again. They didn't. Had to go and hire a van from home depot. The morning of my moving date. I was told on the phone that the storage locker was free for the first month. It wa not. Said no recollection of reservation. Charged me $330.00. For the storage locker that had steel structural framing in the middle of the room, east to west, floor to ceiling. The stress, anxiety and process is something we can all do with out. Look at all options if you're moving and in need of storage.

Samuel James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Villeda Padilla W.  |  Expérience générale 
Évaluation :
5

Hold time for a phone response can be a challenge. Can reserve online availability was not up to date - showed no availability online but called and received other sizes not shown online.

Neil C.  |  Premières impressions 
Évaluation :
2

I was told I was getting a free lock included... didn't happen.... I was told my lock code would be text to my phone .... didn't happen

geneva h.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dr D.A Heimdahl O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
1

You can not reserve from the website without it crashing, but you implement new features that sont work without fixing basic functionality. You cannot reserve but phone because you're own system doesn't consider height of a storage unit despite this being extremely important. But you aren't told about any of these issues until after you come to put stuff on your unit and address told it's no longer available. You are then given the run around, few employees or call center workers can do anything, and then you have to tell the manager how to do their job. They also can't even hold a unit for you in a neighboring facility because managers can't call each other directly, they have to wait in hold and get hung up on. This is a ridiculously broken system that leads to horrid customer service, despite your employees doing the best they can with a broken system.

Tristan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T.  |  Expérience générale 
Évaluation :
2

The unit was wide open and lock inside, so we had to leave my friend inside the storage, because it wass past 10 pm and go in search of locker nearby. it took us about an hour to come back and finally lock the unit.

jangar t.  |  Online Move In 
Évaluation :
3

The staff were excellent and the facilities were adequate. The access card reader was incredibly frustrating to use, an experience I frequently witnessed other clients going through as well. The website was clunky and awkward to use, and simply wouldn't function when used in Firefox, which created some very frustrating situations.

Michael F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia G.  |  Expérience générale 
Évaluation :
5

I am so grateful for the friendly and helpful Staff👍

JOY M.  |  Expérience générale 
Évaluation :
2

I had nothing but a bad experience, I reserved a larger unit but to be told it wasn't available on the day I moved items in. The lineups to speak to someone were incredibly long. Trying to call the location was ridiculous, either you couldn't get through or the person would hardly answer the question. I met people on the lineup that had to show up to the location to speak to someone because they had no luck calling. The bathrooms were disgusting on the warehouse. The day I tried to remove/clean out my unit all the bays were blocked but one by workers. I was seeing people having to try and carry items down the street to their cars because there wasn't even enough parking in the lot for them. We were rushed in the one available bay yesterday to remove a mattress, box spring and couch. Just ridiculous when people aren't warned the bays are blocked and have trailers coming from another city. At least warn customers about this ahead of time.

Amanda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANNA A.  |  Premières impressions 
Évaluation :
2

I went to move some things, on the evening of the first day after I received a text message saying the locker was ready with lock provided. Finished work, packed my car, arrived and there was no lock in the storage unit waiting for as per stated

Leigh L.  |  Online Move In 
Évaluation :
4

Parking was a problem with temp storage units often taking up parking spaces.

MARY S.  |  Expérience générale 
Évaluation :
5

Kudo to the janitor (Ms. Maggie). She is excellent. She takes extra miles to make sure we feel comfortable to use the facility. The storage facility she kept is extremely clean and tidy. She is the sole reason why we gave 5 stars and will choose this storage facility again in the future. Big kudo to Ms. Maggie. Merci!

HAK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres Felipe V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginaldo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Buffie Rae D.  |  Expérience générale 
Évaluation :
1

Unfortunately, I had a terrible experience getting accidentally locked outside the exterior door when my storage locker was still unpadlocked inside (I was going back and forth between it and my car in the loading bay...). As this happened maybe 5 minutes (if that) beyond the usual access hours, I then spent literally *hours* composite on hold with Uhaul call centre employees who knew *nothing* about the hours or security or location where I was / were completely unwilling to facilitate remotely. It is *mind-blowing* to me that a facility that has doors that lock automatically doesn't have a contingency plan put in place for people who might need to go back and check they locked their locker properly or might have left personal belongings inside and allowed the door to lock behind them by accident. (No securtiy guard on call? No way to call to *local* employees of the chain instead of some call centre elsewhere with reps who clearly couldn't have cared less?! Unreal). The experience caused me and my partner a stupid amount of unnecessary stress, and for this reason, I can't imagine I'd ever recommend Uhaul to anyone. It made moving even more exhausting than it needed to be when there should clearly be ways to help help customers in this instance. Unbelievably bad call centre service and failure to provide critical facilitation to a customer who made literally a split second mistake at the exterior door. 0 stars.

Alexis Q.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cesar M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHADWICK P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina D.  |  Expérience générale 
Évaluation :
4

There was no lock inside the storage.

Jasbir S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zichang Z.  |  Expérience générale 
Évaluation :
4

Very smooth experience. Two issues with move-in: 1) Service desk is understaffed - 2) Are +++ mouse droppings in our storage unit which we will need to clean before placing any other items there.

Greg M.  |  Online Move In 
Évaluation :
3

Would have appreciated that when I call the location that the location answers the call instead of being transferred to a Call Centre in the US. I left messages at Call Centre to be called back and no one did. Also, when there is a huge line up, bring in more counter staff to assist - like at a grocery store. I waited 30minutes in line to resolve an issue that took two minutes to resolve.

MILE S.  |  Expérience générale 
Évaluation :
2

The sign in process is very confusing. In this day and age with all the technology you should not have to use two different panels to disarm unit and then open door. There was no clear signage when entering the facility by car to see where to drive your car to your storage area.

Eric K.  |  Online Move In 
Évaluation :
3

I would never use one of the second level units without a lift at one end. The main level one i had was convenient.

Gordon T.  |  Expérience générale 
Évaluation :
5

Just REMINDEE for cleaners. They need to sweep outside the area. So many cigarette  buts, and other garbage left outside. Sad to see someone busted the glass and try to steal or break the pad locks  Please make sure there is surveillance outside, inside as well.

ANNABELLE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCO F.  |  Expérience générale 
Évaluation :
5

Above average help and service from the staff and management,

Dave Shaun P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EFE A.  |  Expérience générale 
Évaluation :
1

After 8 years I came in on Sunday to upgrade my unit from my 5x5x8 to a 10x10x8. I wanted to move everything over. I was told I had paid tell April 11 and didn't have to rush. I explained I don't want to pay for 2 units Tony said he couldn't do anything about that since we have already paid. We got charged on Monday the 14 for both units. We trusted him and he made us pay for both when we are only using one that is wrong and you need to do something about this.

KRIS K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moises R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn cary lisa R.  |  Expérience générale 
Évaluation :
5

You guys do a great job!

Jeremy C.  |  Expérience générale 
Évaluation :
2

Dealing with the office staff is a nightmare. The computers often don't work properly so the staff is doubling up. There is always a long wait. It must be company policies but there's a lot of "fine print" which aggravates everyone that walks in there judging by the amount of irate customers who leave. The parking lot has too many u-haul trucks parked in it, not enough customer loading/unloading and very narrow. They built a new wider sliding door to the storage facility but it's always locked from the inside. I do have to say that the facility is very clean and they try their best to keep bugs out of the lockers.

Rita J.  |  Expérience générale 
Évaluation :
1

I just moved my items yesterday & front staff either was not well trained or indifferent. Lock was not included in the locker & while waiting for the lock at front desk, customer service was poor. Lock unavailable & needed to wait additional 20mins for further assistance from a more senior associate. Also no information was provided to me about after hours access to the building & I made a 2nd trip to unload additional items & unable to access the storage unit tonight at midnight. Not impressed.

Richard C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne K.  |  Expérience générale 
Évaluation :
4

Need more places to park, especially customers with truck and trailer.

STEVEN G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madhu K.  |  Expérience générale 
Évaluation :
4

There was no elevator to help get my stuff to the second level, which was extremely inconvenient and difficult. Otherwise, the move in and service was really easy and people were very helpful

Aibhlin M.  |  Online Move In 
Évaluation :
1

I was evicted for bringing my very well behaved dog into the facility and it was during the middle of the night when no one else was there. I was a very loyal customer for almost 3 years and had 24 hour access. The manager said he had warned us verbally before but I know nothing about this. In any event he gave me 72 hours to be out, took away my 24 hour access and I had access from 7 am to 7 pm. Well I work so this was not possible and I ended up having to rush my huge locker of stuff out onto the loading dock and was left there to move it all night because it is very difficult to find storage in Vancouver. I asked him for his bosses #, called and was told she was on holidays of course. Left my # to have someone calle and have had not a peep to this day a week and a half later. Horrible customer service skills and terrible people to deal with at the south Vancouver location.

Graham H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurvikram singh k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY C.  |  Expérience générale 
Évaluation :
5

thank you for your good service to your clients...😊👍🙋🏻‍♂️

Ferdinandez A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zuhair a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga Y.  |  Premières impressions 
Évaluation :
3

Everytime I pay my bill or ask a question about other services I get answers that are vague or complicated. I have phones u Gaul canadai. ( head office) waited in cue and have gotten answers to my question that are correct.

kevin n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jingkang z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Anthony F.  |  Expérience générale 
Évaluation :
4

Your staff need get better training so make it easier for a customer has it experience I had I feel the managers are need to get much more training that hard to talk to the customer but when I talk to General manager he said I will talk to them to get training so the service was a little low to not show any care or understanding.

MOHAMMAD MANSHADI S.  |  Premières impressions 
Évaluation :
3

My only issue was the mice infestation. I had to dispose of a double mattress and expensive down filled hide-a-bed couch and anything fabric due to urine. Very unfortunate. So no , unless someone was storing car tires, or sports equipment, I would not recommend any storage facility.

BARBARA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford M.  |  Expérience générale 
Évaluation :
5

Great staff, very helpful, polite and always smiling with there eyes. (Because of masks)..lol Extremely secure facility. Would definitely recommend. As long as prices remain, it was very reasonable in Vancouver! Thanks Uhaul, Well Done!

evette l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Online Move In 
Évaluation :
5

We were missing the lock when we arrived at the locker friday afternoon. The office staff helped us with one after we requested it.

Jennifer P.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren H.  |  Expérience générale 
Évaluation :
4

Person who helped me Aman was awesome.

Tsewang G.  |  Premières impressions 
Évaluation :
5

I've worked with this uHaul outlet twice over the last two years and each time was terrific, thanks so much!

george gutelius m.  |  Expérience générale 
Évaluation :
3

The room is very dark without light inside must have one.

Norberto C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Francois Martin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferdinandez A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NEGIN F.  |  Expérience générale 
Évaluation :
1

Your storage facility was quite clean and tidy, if my experience with Uhaul had only involved the storage space I could easily offer a 5 star review; however, on either end of my experience with the storage was an extremely unpleasant experience with beat up, run down trucks, with inaccurate readings on fuel gauges and odometers. On both ends of my trip, fuel gauges AND odometers were not recorded correctly, loaded with 1/4 tank of fuel, and the difference was charged to me unless I had clear evidence showing the difference. Additionally, if you return a vehicle with less than 1/4 tank, they add an additional fee, which leaves the vehicles rented with 1/4 tanks immediately ready to add said surcharge. None of this even starts to address the condition of the rented trucks, which seem like a game of Russian roulette given how loose the steering and suspension were. I mentioned when returning the vehicle that the condition of the vehicle was quite poor, and the inspecting fellow grimaced as though it was a common complaint. Not only will I NOT be back, I will ensure that I share my experience with others. Decidedly the worst rental experience I've ever had.

jair S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abhinav g.  |  Expérience générale 
Évaluation :
3

Business model is do messed up. I reserved a space that didn't appear to exist when I arrived with a truck load of things to store. It took an hour working with U-Haul staff to find the space and then find something closest to what I reserved. That wasted my time and uHaul',s time. What's worse us that EVERY customer seemed to be going thru the same kinds of problems...what they reserved was not available when they showed up...

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jinzhuo B.  |  Expérience générale 
Évaluation :
5

As far as the self-storage units go, SE Marine Drive location meets every criteria. It was convenient, the staff was friendly. My experience is 5 out of 5 with Uhaul thus far.

Shenyu M.  |  Expérience générale 
Évaluation :
5

Tony was fabulous!

Chad P.  |  Premières impressions 
Évaluation :
4

I know it's a heated facility which is great, but I and the movers found it really warm when we were emptying our storage locker. I only accessed the locker twice, but that card entry at the rear is great.

David F.  |  Expérience générale 
Évaluation :
2

Too expensive. And did not care AT ALL that the world was in pandemic and some couldn't make ends meet to cover storage costs. Not helpful in times of most need and coming together as a people.

Robert G.  |  Expérience générale 
Évaluation :
5

Tx much for the good storage space and for the partial refund in consideration of my circumstances. Mason was extremely professional and accommodating. Will recommend to friends and family.

PETER D.  |  Expérience générale 
Évaluation :
2

Move in was confusing. The person I went to in the show room was less then helpful with helping me find my unit. I was walking around aimlessly with a toddler trying to find it. Ended up having to go back the next day for a lock. Once in it wasn't terrible. Although the 2 codes isn't that easy outside with a toddler running around and no help. Would be nice if code worked once for both things

Meghan G.  |  Online Move In 
Évaluation :
1

Though I needed for 1 week I end up paying for 1 month, now that I have paid for month, they checked me out of the space after 1 week though I have not requested them to check out.. can I get refund cos thy checked me out without my consent??

Jayashekaramurthy K.  |  Expérience générale 
Évaluation :
4

The bathroom facilities needs more frequent maintenance and cleaning.

Natasha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :
5

Terrific helpful staff. Clean, dry, secure.

Dave A.  |  Expérience générale 
Évaluation :
5

Great storage experience, Extremely friendly staff !

CECILE L.  |  Expérience générale 
Évaluation :
4

Thank you for allowing me to use the lock!

nelisa a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory L.  |  Expérience générale 
Évaluation :
4

Overall I didn't have many issues, for the most part it was pain free. The only annoyance was that the loading doors seemed to be broken one way or another and would also lock earlier than you would think they would.

Jack edwin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Z.  |  Expérience générale 
Évaluation :
1

I had so many issues getting my storage unit, I had booked one to be on the lower floor and checked in when I went to pick up a U-Haul. Then arrived to find out they had changed my storage locker only by going and finding the unit they assigned me locked. I went to the front and asked what was happening and they had changed me to unit on the upper level after specifically requesting and booking a lower unit level and paying more for that lower unit then an upper level unit. As majority of my items weighed over 200 pounds I didn't want to be lugging it up stairs for the move. I went to the front and asked why my unit was changed and requested that it be changed to a lower level. The staff I was dealing with seemed annoyed and told me I could have a different unit but have to pay an extra 80 dollars a month for it. I asked to make sure it was on the lower level and she said it was. When I went to load my stuff it in turns out the unit was STILL on the upper level. So now not only am I paying 200 dollars a month for a crappy unit I had to lug every item up the stairs and run around for an hour trying to figure out what was happening with my unit. Very very unimpressed with U-Haul and will be looking to move my storage elsewhere as soon as possible. Nothing was transparent or simple and would not use U-Haul storage again.

Victoria M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sathish G.  |  Online Move In 
Évaluation :
5

There was no lock in the locker when I arrived. But the lady that was in the building helped me get one. She was great

Simon H.  |  Online Move In 
Évaluation :
5

Excellent superb customer service

Mazinni P.  |  Premières impressions 
Évaluation :
5

If someone held a gun to my head and told me I had to say something negative about this experience, ... the only glitch I could possibly come up with is that when we changed to having my son pay for the unit, the contact info didn't change. That is only a minor thing. I have to say it was probably the best Moving/Storage experience I've ever had.

James S.  |  Expérience générale 
Évaluation :
2

I had $50 000 worth of valuables stolen from my locker here, and they had no video in the corridor the locker was in. They never respond to alarms when they go off, which is just plain incompetent and unprofessional. They were not friendly or helpful. I don't recommend storing valuables here.

Brent Damon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T.  |  Premières impressions 
Évaluation :
5

All of the Marine Drive staff were helpful. One of your warehouse cleaning/maintenance staff at Marine Drive was incredibly friendly and very helpful. Don't know her name, but she is in her 50s (?) with light brown/blonde/grey hair. I saw her on several occasions, the last time was about 9am October 1st, 2021 in the East warehouse. She should get a raise.

Neil N.  |  Expérience générale 
Évaluation :
5

Mason was efficient and effective.

JASON S.  |  Premières impressions 
Évaluation :
1

the monthly automatic payment was not activated by the staff member and I got notices for nonpayment and now i have closed the account the standing order has been charged to my MasterCard and i will have to go to the office to get the payment reversed THE 2 $15 charges for late payment were never reversed and credited to my Mastercard when the error was U-Haul not me no I will not use U-Haul again

Cheryl Lynne S.  |  Expérience générale 
Évaluation :
5

It was the first time with Uhaul and with all of my unexpected questions, they answered and helped me kindly.

Un L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lori ann c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fritz r.  |