Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

6 968 évaluations

124 Skyland Blvd E   Tuscaloosa, AL 35405
(Half mile from Interstate 20)

(205) 349-1353

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(205) 349-1353

124 Skyland Blvd E
Tuscaloosa, AL 35405
(Half mile from Interstate 20)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashonda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T. 
Évaluation :
5

Quick and easy drop off

Nikki G. 
Évaluation :
4

They completed the install of the lights quickly and efficiently. I am very happy with the work.

Sheila M. 
Évaluation :
5

The gas tank was on E (empty) when I picked it up, and you all (U-Haul) wanted it to be filled to half a tank.

Darius D. 
Évaluation :
5

Very well run.....good people to do business with.

Buddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

The battery cable on my truck was loose and caused the truck to go dead. Had to purchase jumper cables and have someone at a convenience store jump me off. Battery and cable needed replacing on truck. **** Note: the ladies at the pickup counter were very polite, friendly and helpful! I give them 5 stars!!

JENNIFER H. 
Évaluation :
3

Picked up an open trailer. It was full of hay. Had to sweep it out ourselves before use. When returning trailer, backed it into the location per the employee instructions. He unhooked the trailer told us we were done. He did not check the trailer back in. Received an email the next day stating that it was late.

Debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT E. 
Évaluation :
4

While the van appeared to be clean, a previous renter apparently had allowed a white long-haired pet to ride in the passenger seat. It was covered in hair. The seats should have been vacuumed. Otherwise, the van was clean and in good condition.

Carol L. 
Évaluation :
5

Everything was nice

Maria W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany M. 
Évaluation :
3

Make sure if a fillet is reserved there's one available to use. I reserved on 3 days in advance but there wasn't one when I picked up the truck.

Anne P. 
Évaluation :
5

Continue doing a good job

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYANA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K. 
Évaluation :
3

I didn't find anything wrong in that Area,very professional

MARIO C. 
Évaluation :
5

Nothing I walk in and walk out with a smile they have good customer service

ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Breanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendora C. 
Évaluation :
3

Truck was horrible ride bounced all over the road.

Brian H. 
Évaluation :
1

Don't steal their money

Demetrius J. 
Évaluation :
2

Both gas and mileage was off said I had above 1/2 tank barely had a 1/16th of gas. Mileage was off by 800 miles. One rep helping one was asleep snoring in a chair as customers walked in other rep on tik tok loud might I add. Ridiculous customer service. Truck smelt like butt crack. Terrible experience overall.

JASON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darien A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hildy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hildy R. 
Évaluation :
5

Other than the truck smelling like smoke, I was pleased

Shunuetta K. 
Évaluation :
1

Employee that checked me in was very rude and unfriendly. She even complained about the other employees stacking up paperwork on her desk. I would not recommend this site to anyone. Compared to the pick up in Virginia, this site was a mess. Very dirty and unorganized.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie P. 
Évaluation :
4

Treated fairly

Ron D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eunice A. 
Évaluation :
3

Didn't honor what I was told the price was going to be

Tawanda C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Premières impressions 
Évaluation :
1

Which is worse, forcing me backwards into traffic or texting while driving a 27ft truck??? The guy at pickup was great, but later when we returned the truck i was meeting my husband to pick him up and an employee quickly pulled up nose to nose in a huge truck with my car, made me back out into the traffic and when I got inside he told another employee he was teaching a customer a lesson about which entrance to use. When I got to the counter I told him I didnt appreciate what he did in the parking lot he said he didn't see me because he was texting,....

Connie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C.  |  Expérience générale 
Évaluation :
5

Mix up with closing out our box. Dealt with Ellen Miller from customer service and Tony from the Tuscaloosa location. Both very friendly, helpful and professional. Ellen and Tony are an asset to your company.

Kevin H. 
Évaluation :
5

Great customer service! Tuscaloosa Uhaul was my best experience with a Uhaul office!

Amaziah I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
1

The general manager is extremely rude an didn’t go above or beyond helping , but one of his employees were so kuddos to him

andrea s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaynell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie H. 
Évaluation :
2

Improve customer service with a little personality and appreciation for my business. The trailer that we were first going to be given to use had a flat tire so nobody had actually inspected it prior to our arrival.

Sarah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILTON R. 
Évaluation :
5

It would be nice to have somewhere to park your car if you are using the uhaul for a day.

diane H. 
Évaluation :
5

First time renting a truck, staff was courteous and flexible with my time. The truck was fine and the price was right. Can't think of a reason I wouldn't used them again.

Nedra A. 
Évaluation :
5

This was my second time I rented a car-hauler at this location. I'm happy to say, that this time, the service was great, the only issue I had, was one of the winches were heavily corroded, causing it difficult to ratchet

Ivan D. 
Évaluation :
5

Will be back

KIMBERLY W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
1

Charged us a late fee after telling us to just leave the truck and he would check it in later. Obviously waited to check it in to cause a late fee. Apparently he was too busy printing something to give us ANY customer service. Will be disputing the charge. Avoid this location.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine S. 
Évaluation :
3

The mobile check In was my only issue. It would never take the password and I kept resetting it and nothing. If the mobile service gets corrected it would be overall a good experience.

Connie L. 
Évaluation :
1

They took 9 hundred dollars out of my account at 3 o'clock in the morning for a truck that was used to go to Alabama after I turned it in

Christopher D. 
Évaluation :
1

Waited almost an hour to drop off. Staff were indifferent and unhelpful and rude. Staff were vaping and smoking in the building while customers waited. Line to drop off was congested with no staff coming outside to guide traffic or help.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keiara L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
2

Be aware of customers on site. Be proactive in helping customers.

Allen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

The front desk light skin woman was everything. The older return man was Awesome as well!

Bridget M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lykenderick B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angela H. 
Évaluation :
4

Very polite individual, only issue, my equipment did not show up being checked in online until 2 days later. I was not charged, just concerned me the delay!

Nigel H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erihn G. 
Évaluation :
5

I always get my Uhaul from this location. Always a great experience

Wayne D. 
Évaluation :
5

Not charge for a extra day because I was 2 hours late then refused to give truck back because it was checked in. You guys took a extra $40 from me and refuse to give truck back to me because you already checked it in.

JEREMY O. 
Évaluation :
3

Please value customer service because we are the reason this company is able to stay in business. The equipment was faulty and I was charged a fuel fee and I only traveled seven miles there is no way and I put fuel in the truck before returning.

Tonya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenith B. 
Évaluation :
3

Dee and the drop off location were terrific. The truck drove well, but was dirty and out of gas on pickup. We were shorted a dozen pads.

David H. 
Évaluation :
4

Uhaul rep was there by himself first thing in the morning. He was very professional and courteous.

Rodney L. 
Évaluation :
2

The brakes on the truck were awful you barely touch them and it would throw you forward. Terrible drive

Megan S. 
Évaluation :
3

I seriously felt sorry for the “lone” employee at this location. He did the best he could do, but needed additional help/personnel. My rental was supposed to be for 8AM, I arrived at 7:45AM, and didn't drive out until 9:15AM! 1-1/2 hours to pickup a trailer, in my opinion, is totally unacceptable. Then I was REMINDED, that it had to be returned by 6:00PM; well, that would have been absolutely fine, if I could have been on the road by 8-8:15AM, NOT 9:15AM!

Ivan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
2

air conditioner in u-haul did not work. the company will not provide and compensation for it, despite me paying $200 for this rental, just to be dying in Alabama heat in the middle of August.

Ashley B. 
Évaluation :
5

Everyone that worked with me made the experience absolutely wonderful. The customer service over the phone was exceptional. I am overall pleased.

TORMISHYO M.  |  Premières impressions 
Évaluation :
5

I was treated wonderfully from the moment I walked in the door. The staff was friendly and professional.

Dawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jaylen M. 
Évaluation :
5

Continue the exceptional customer service

Clisa O. 
Évaluation :
4

Nice guy, easy to check out and in.

Robin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leigh f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley A.  |  Expérience générale 
Évaluation :
1

Couldn't get to staff. I realize they were overwhelmed, but I was charged for an extra month, because we couldn't get someone at the counter to tell them we vacated the unit. We spoke to someone on site, and they said they would take care of it, but we were still charged. Realized we could cancel online and cancelled the unit. It really didn't seem like staff were prepared for the business that they had.

Robert H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sheila M. 
Évaluation :
2

Staff sitting inside on their phones. No one was moving trucks. They said, pull in under the green tent. When I said, I literally can't get into the parking lot because returned vans are lining the street, they said, just leave it wherever. Didn't care to check if all equipment was returned. Didn't seem to care much about anything.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita j.  |  Expérience générale 
Évaluation :
1

I rented a dolly along with the truck and I did not receive the dolly. The employee seemed tired and very uninterested. I am waiting on a refund for the dolly and miles not driven.

TNeia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakaya J.  |  Premières impressions 
Évaluation :
4

Storage units need to be more presentable..

LaiQuita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marrey c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabitha T.  |  Expérience générale 
Évaluation :
1

I could only reach a call center was never able to get the actual location on the phone. I was supposed to receive a call to schedule drop off and never did. Had to drive to actual location and when I arrived they said they had no boxes available. The lady there resolves the issue for me. However, there was no connectivity between the general call centers and the actual location.

deleen m.  |  Premières impressions 
Évaluation :
4

The upper units are the main drawback. I didn't realize I was getting one when I booked online. Will be careful not to do that in the future.

ANDREW O.  |  Premières impressions 
Évaluation :
1

Storage closed before access hours were up. Inconvenience with the second floor storage. Entirely too complicated. Canceled before rental agreement was over. Staff was pretty helpful though.

Jeremy B.  |  Expérience générale 
Évaluation :
4

Easy location, but didn't care for my rental space on top of another locker

charles r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tabitha T.  |  Premières impressions 
Évaluation :
3

I would recommend based on convenience with caveats. The storage hours are until 10pm but you can never get in through the front gate until 10pm which is exactly where our unit was. Incredibly inconvenient to have to go and use the side door opposite end of the facility for anything after 7pm. We asked if there was a pest problem when we moved in and told no, but the dead belly up cockroaches everywhere was a little concerning. If I had any other choice for storage I would not have been there. I appreciate that they were dead, but for the number of people there, one should be able to find the time to sweep or vacuum them daily. People are nice and helpful but the overall facility is in desperate need of a good cleaning and overhaul

JOYCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonia N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISAE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike a.  |  Expérience générale 
Évaluation :
5

Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony

JACQUELINE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRON S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jiavonta s.  |  Expérience générale 
Évaluation :
3

No assistance when requested to change storage unit.

TANESHA C.  |  Premières impressions 
Évaluation :
3

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Laquinnya H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jiavonta s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY E.  |  Premières impressions 
Évaluation :
5

I give a excellent rate for the employee because he was careful, helpful and generous.

Carrie G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex M.  |  Expérience générale 
Évaluation :
5

A 5* facility...

Elgin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLONDELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAE B.  |  Premières impressions 
Évaluation :
5

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Christopher Z.  |  Expérience générale 
Évaluation :
1

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2,88/per gallon. On and then my reserved unit went from $89,99 climate controlled to $109 not climate controlled. I'm done. Enjoy the money you have already received because there will not be any more coming from me.

SONYA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joya P.  |  Online Move In 
Évaluation :
5

Thank u too the the staff I appreciate u guys

Stephanie J.  |  Premières impressions 
Évaluation :
5

Monique was so helpful at the skyline Tuscaloosa location!.

Danielle A.  |  Premières impressions 
Évaluation :
5

Very good experience

Judy H.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and professional. I would def recommend this facility to others.

JEFFERY S.  |  Expérience générale 
Évaluation :
5

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Marrilynn L.  |  Premières impressions 
Évaluation :
5

It was just to small for my needs

sharon M.  |  Expérience générale 
Évaluation :
1

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Towana F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELL K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTELA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey D.  |  Expérience générale 
Évaluation :
1

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Johnny B.  |  Expérience générale 
Évaluation :
5

Friendly staff- very nice people.

Kyle G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emma l.  |  Expérience générale 
Évaluation :
2

This was the worst experience i've had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Jazmine H.  |  Expérience générale 
Évaluation :
2

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

tracy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W.  |  Expérience générale 
Évaluation :
5

What's not to like? As Yogi Berra once said, "nobody goes there any more; it's too crowded." Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It's clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter's freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We'll be back!

Greg H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F.  |  Expérience générale 
Évaluation :
5

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Robin P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virgina b.  |  Expérience générale 
Évaluation :
4

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Nathan Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J.  |  Expérience générale 
Évaluation :
5

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

ELAINE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA C.  |  Expérience générale 
Évaluation :
4

The lighting in the unit itself was not great.

Ronald M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethanie S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa A.  |  Expérience générale 
Évaluation :
1

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn't a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff's response was to drop a rat trap into the unit from above (since there's not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

morgan r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra T.  |  Expérience générale 
Évaluation :
1

Customer service was terrible. An employee literally looked at me and said "what do you want" while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it's in the air. I will never do business with uhaul again after my belongings temporary stay here.

Abigail T.  |  Online Move In 
Évaluation :
1

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Carolyn W.  |  Expérience générale 
Évaluation :
5

Mr. Tony and the other associates were very friendly and helpful!

Jaslon J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Junera S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alondria A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

khalilah b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA E.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THEDRICK W.  |  Expérience générale 
Évaluation :
1

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Mark W.  |  Online Move In 
Évaluation :
1

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Cynthia H.  |  Premières impressions 
Évaluation :
4

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Shinyra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra L.  |  Expérience générale 
Évaluation :
4

The staff was very helpful

Dominique B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reshonda F.  |  Expérience générale 
Évaluation :
1

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Daryl K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keontra J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C.  |  Expérience générale 
Évaluation :
4

Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.

Hartley H.  |  Premières impressions 
Évaluation :
5

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Shekenna M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ashley h.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

dezmund g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris K.  |  Expérience générale 
Évaluation :
4

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Kerri B.  |  Premières impressions 
Évaluation :
3

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Richard K.  |  Expérience générale 
Évaluation :
5

The manager is an awesome guy.

JESSIE p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
4

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Susan M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob W.  |  Expérience générale 
Évaluation :
2

Purchased unit had someone else's lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

thomas r.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allison B.  |  Expérience générale 
Évaluation :