Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

Évaluation :

1

The worker didn't want to rent me a trailer that was available. I had to call 1-800-GOU-HAUL and they forced him to rent me the trailer. He was mean, rude, and acted like he didn't want to be there. He literally began falling asleep while he was finishing my paperwork. When I returned the trailer, I was asked to unhook it myself. I'm 34 years old, and this was, by far, the worst customer service I've ever experienced.

Évaluation :

3

While the equipment was clean (I only needed to use a van), the picking-up/returning process could improve. The agent received the van upon return was on a personal phone call all the time while checking the condition of the van, so it was confusing if he was addressing me or the other people on his phone call. As I needed a printed receipt, I had to wait for a rather long time for the receipt to be sent to the office, and the attendants at the office were curt, terse and I got the impression I was bothering them. I felt my business was not appreciated. Will look around in the area for other vendors before renting again.

Évaluation :

3

Location was fine as was checked in and received truck promptly. Right inside tire blew out 10 miles into trip but U-hail roadside assistance came, fixed and was on my way within an hour.

Évaluation :

4

Smiling faces and patience.

Évaluation :

5

Both employees that helped me were very nice and professional had a great experience.

Évaluation :

4

I rented the trailer for a tractor and specified so and it would not fit so wasnt able to use the trailer. I specified in the order that I was hauling a rraftor

Évaluation :

5

Online portal is hard to navigate for an old man. Other than that, great job.

Évaluation :

5

Very professional

Évaluation :

5

Quick. In and out the door with my trailer quickly. No hassles at the drop off in TN when I got done. Good job UHaul!

Évaluation :

5

Can't think of anything 👍🏻👌

Évaluation :

5

Très bien

Évaluation :

1

The staff were rude, incompetent. The counter staff was incompetent and rude and lacked any motivation to help the customer. We will not use this drop off site again.

Évaluation :

2

I did not receive the furniture dolly or appliance dolly I had reserved. They were not apologetic, but just said we don't have one. Also, I was talked to like I was a child regarding the fuel level when I asked a question. It was my first time and hopefully last that I will have to use them!

Évaluation :

4

S.O.

Évaluation :

1

Last time I use u-haul. Had the truck for less than 24 hours. Uhaul messed up my reservation. Then I was charged more than $400 for one day. Never again. I'm absolutely livid and will post negative reviews everywhere I can to help others avoid the scam.

Évaluation :

4

This experience was much better that last time there. The lady my needs this time was helpful and friendly.

Évaluation :

1

Horribel Experience, wrecked my day

Évaluation :

4

Nothing.Smiling faces.

Évaluation :

5

Great staff friendly service

Évaluation :

3

I would recommend this location but with warning.

Évaluation :

1

Stop lying

Évaluation :

5

The entire staff was friendly and helpful, to all of the customers during my visit. Mr. Tony exhibited great customer service and problem solving skills. Great job!

Évaluation :

5

The gentleman who helped me was kind and professional.

Évaluation :

1

Raven called me and was VERY rude about returning the van. I kept the rental one extra day, but still needed it for additional days but was told I could not extend any longer. I feel like an alternative should have been offered to me, however it was very clear that Raven wanted me out of the u-haul so I returned it and will use another company.

Évaluation :

5

The young lady who works the counter was fantastic

Évaluation :

5

Outstanding customer service from your entire staff. Thanks

Évaluation :

5

Good service,friendly people. Rates were a little high compared to other locations.

Évaluation :

3

I originally rented this vehicle for 2 days and ended up paying for 3 days because I had it about 6 hours past return time. I couldn't figure out why that time couldn't be pro rated, doesn't seem fair. Also upon returning the vehicle I have learned that I was charged for 7 gallons of gas when I stop and filled it just before the half mark just as it was when I received it. I don't know if the individual that read the gauge made a mistake or just didn't know how to read it properly, but I was charged like 37 bucks extra for that on top of the gas I had already put in it upon return. I am very unsatisfied with they way I was charged overall for this rental and for any future need I will have to consider alternatives. I was happy renting from you guys up till this rental and I am very disappointed and will be certain to warn others about renting from you guys. especially that location

Évaluation :

5

I came in originally for a cargo van, but the van was unavailable and then I was set for a 10 ft truck. I was late for my pickup time and tried to call three times but no one answered- even the call center. By the time I got there I was given a 17 ft truck and was obviously frustrated. BUT!! Let me tell you, the general manager and his partner that helped him, I believe his name was Benton (but I could be so wrong) made the process so seamless. They are genuinely good guys, and he knew I was frustrated and I know they had been busy, but they both continued to help me with a smile on their face. I left with my 17ft truck, and was still very happy because the two gentleman truly did what they could, and at the end of the day I still had a truck for my needs. It is hard to find good customer service in Tuscaloosa, Alabama- and we are so, so lucky to have this team in our area. Thank you guys!!!

Évaluation :

1

Teach the guys that secure the trailer on the vehicles how to do they're job properly

Évaluation :

5

The crew at this location is always friendly. Quick pickup and drop offs.

Évaluation :

5

Truck smelled like cigarette smoke

Évaluation :

1

Please cancel my reservation. The storage unit was only accessible by using a dangerous mobile stair to get to the unit. As a disabled Vet there was no way to to store anything. The employees were very nice and understanding. However the location of the unit is totally dangerous

Évaluation :

5

Thanks so much

Évaluation :

4

S.O.

Évaluation :

5

Service was great equipment was reliable and I was able to complete everything that I needed to do.

Évaluation :

5

Everything went perfect for me.

Évaluation :

1

Have trucks in stock please!!

Évaluation :

2

I was very disappointed there was no local delivery in the Tuscaloosa area. I chose U-Box due to the ability to hold in storage while we found our new home. Only to find out we would need to hire movers to move our items to our house. I would not recommend U-Box for people who are not sure of their final location. The staff at this site were fine. This was not their fault. I only had one issue. We requested the boxes be outside and ready at 8 am for our movers and they were not ready until 8:30. I did not appreciate paying for movers to wait on you.

Évaluation :

5

Skyland Team did a great job!!!!. Next time I need a vehicle or moving supplies i will be back :) .

Évaluation :

5

S.O.

Évaluation :

5

The check-in and return processes using your smartphone makes it very user-friendly.

Évaluation :

5

I really appreciate the service that I received from the young man that waited on me and all of the provisions that they render.

Évaluation :

1

Have clean and functioning equipment

Évaluation :

5

Very great services

Évaluation :

5

Oui

Évaluation :

5

Truck took a long time to change out gears and the steering was a little loose.

Évaluation :

3

The general manager had attitude. The 5'x8' enclosed trailer I used this past Friday leaked rain water so all of my clothes and furniture got wet.

Évaluation :

4

No one told us the back of the truck had to be blow d out when we returned it we swept it out but they charged us for not blowing it out.Then we had already paid $287 dollars when we picked the truck up,but when we returned the truck the guy said the total was $400 and something dollars. We went over on miles but they guy was saying way more miles that we knew we didn't go over. Anyways it was awful.Also we got the truck stuck in my yard and I called U-Haul which took an hour to get someone when I did uhaul was gonna charge we $325 to get some to pull it out,but we found someone for way less,anyways over all horrible experienece

Évaluation :

5

If i bring a Uhaul back early I want my refund due was told No.

Évaluation :

3

Make sure have gas fuel meter correct on paperwk and double clean out trucks , truck had a foul odor or smell Example pets been inhabiting inside.

Évaluation :

2

the truck ran horrible, it would feel like you being throw out of the truck

Évaluation :

3

No assistance when requested to change storage unit.

Évaluation :

3

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Évaluation :

5

I give a excellent rate for the employee because he was careful, helpful and generous.

Évaluation :

5

A 5* facility...

Évaluation :

5

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Évaluation :

1

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2,88/per gallon. On and then my reserved unit went from $89,99 climate controlled to $109 not climate controlled. I'm done. Enjoy the money you have already received because there will not be any more coming from me.

Évaluation :

5

Thank u too the the staff I appreciate u guys

Évaluation :

5

Monique was so helpful at the skyline Tuscaloosa location!.

Évaluation :

5

Very good experience

Évaluation :

5

The staff was very friendly and professional. I would def recommend this facility to others.

Évaluation :

5

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Évaluation :

5

It was just to small for my needs

Évaluation :

1

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Évaluation :

1

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Évaluation :

5

Friendly staff- very nice people.

Évaluation :

2

This was the worst experience i've had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Évaluation :

2

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

Évaluation :

5

What's not to like? As Yogi Berra once said, "nobody goes there any more; it's too crowded." Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It's clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter's freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We'll be back!

Évaluation :

5

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Évaluation :

4

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Évaluation :

5

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

Évaluation :

4

The lighting in the unit itself was not great.

Évaluation :

1

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn't a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff's response was to drop a rat trap into the unit from above (since there's not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

Évaluation :

1

Customer service was terrible. An employee literally looked at me and said "what do you want" while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it's in the air. I will never do business with uhaul again after my belongings temporary stay here.

Évaluation :

1

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Évaluation :

5

Mr. Tony and the other associates were very friendly and helpful!

Évaluation :

1

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Évaluation :

1

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Évaluation :

4

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Évaluation :

4

The staff was very helpful

Évaluation :

1

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Évaluation :

4

Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.

Évaluation :

5

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Évaluation :

4

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Évaluation :

3

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Évaluation :

5

The manager is an awesome guy.

Évaluation :

4

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Évaluation :

2

Purchased unit had someone else's lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

Évaluation :

1

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn't until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn't be working in customer service.

Évaluation :

1

Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Évaluation :

3

Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

Évaluation :

5

Very happy with your service :)

Évaluation :

5

I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student's possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Évaluation :

5

Good advice from employee about local schools. Everyone was very kind.

Évaluation :

3

It’s a great facility

Évaluation :

5

Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

Évaluation :

5

Merci.

Évaluation :

2

Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

Évaluation :

5

My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

Évaluation :

1

Terrible facility and staff

Évaluation :

4

worked out great may be back next summer

Évaluation :

4

Rented a trailer and used the storage facility. We'll be back again next summer!

Évaluation :

4

It was great

Évaluation :

4

Very clean and staff answered all my questions. Would definitely use again.

Évaluation :

4

An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Évaluation :

4

.

Évaluation :

5

Great summer storage for college student. Easy to deal with.

Évaluation :

5

I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.

Évaluation :

5

S.O.

Évaluation :

5

Fantastic Job!

Évaluation :

3

Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.

Évaluation :

4

It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.

Évaluation :

5

Great staff, easy to work with.

Évaluation :

5

Busy place on a Sunday afternoon but the gentleman helping us was great.

Évaluation :

3

Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!

Évaluation :

5

EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS

Évaluation :

5

Bien

Évaluation :

5

Bien

Évaluation :

5

Love the staff here always helpful

Évaluation :

5

Bien

Évaluation :

5

The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend

Évaluation :

5

Tony has great customer Service.

Évaluation :

5

Flexible and easy to work with.

Évaluation :

1

worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend

Évaluation :

5

Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.

Évaluation :

5

I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍

Évaluation :

1

I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!

Évaluation :

4

Facilities need to be upgraded...may safety issues

Évaluation :

2

I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used

Évaluation :

5

It is a great place and I would use it again thank you guys for your generosity and courtesy.

Évaluation :

5

The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.

Évaluation :

4

Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.

Évaluation :

4

Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.

Évaluation :

4

My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!

Évaluation :

3

Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went

Évaluation :

4

Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.

Évaluation :

5

Very nice and easy to use place for summer storage!

Évaluation :

5

Everything was great, even with college move in week everyone was very pleasant and patient.

Évaluation :

5

convenient and excellent customer service

Évaluation :

5

The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”

Évaluation :

5

Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.

Évaluation :

2

Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)

Évaluation :

4

thanks for your help - easy to work with - nice staff - thanks

Évaluation :

5

We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.

Évaluation :

5

Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!

Évaluation :

5

Everyone was so nice and very helpful

Évaluation :

5

.

Évaluation :

4

Highly recommend

Évaluation :

5

Very useful for our moving needs!

Évaluation :

5

Access was ok

Évaluation :

1

It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.

Évaluation :

1

Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.

Évaluation :

2

Rat 🐀 infested