Customer Reviews for U-Haul Moving & Storage at South Havana

6 526 évaluations

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
4

When returning the equipment, the employees weren't as friendly as when picking up the equipment.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
1

Store employees Alfredo and yenessa were very helpful, however the manager Taylor and employee that worked on the ubox site were rude and not willing to help. It took two hours to get rental track trailer and ubox loaded to take home and ubox worker refused to hookup trailer and secure ubox to trailer. Store employee assisted to ensure trailer was connected and secured properly. When spoke with manager about situation the following day she showed now concern of the situation. Very poor customer experience at the us location glad we will not have to return to that location.

LUCIA C. 
Évaluation :
3

The general manager was very nice and helpful but the rest of the staff is rude and disrespectful.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARYNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla J. 
Évaluation :
5

Complimentary snacks or water in vehicle would be nice :)

DEMARCUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ConstanceV B. 
Évaluation :
4

I don't have any complaints about the staff they were both professional and helpful. When I went to the location to retrieve the truck I was given to drive, it was boxed in by several others so I told one of the staff and they immediately went to that location and managed to get it out and bring it to me. I thought it was quite nice. I was so grateful. Even though the truck ran fine and the cab area inside was clean, the outside doesn't appear to have been washed from the last time it was rented. It was muddy. I realize the staff can be very busy at times and are doing their best but someone should have taken a little more time to clean it off better. Otherwise, I don't have any other complaints.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

UNIQUE C. 
Évaluation :
5

Thanks for the services good

OSMAN D. 
Évaluation :
5

The employees that helped me did a very good job

CLAYTON C. 
Évaluation :
3

I was promised a free month and then they charged me for the free month which I was promised.

James W.  |  Expérience générale 
Évaluation :
5

Excellent customer service! Professional, courteous and knowledgeable!

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adriana G. 
Évaluation :
5

Keep on doing what you're doing, it works

PRESTON A. 
Évaluation :
5

Start vehicles with more than half a tank as a general rule as a rental service. That way a customer can do their move and then fill up afterward. I picked it up with a quarter tank of gas and was told to return it with a quarter tank of gas which is hard to calculate and annoying as all hell.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isidro M. 
Évaluation :
1

I paid for a month and got my stuff out really and they never gave me money back for the days I did not use i will never use the storage again.

Jennifer W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martina O. 
Évaluation :
5

During busy season will be great if u guys open a little bit early instead of 10:00am

FRANCIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNEDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANDERSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLI M. 
Évaluation :
5

I've used a couple different services and Uhaul was by far the best. Other services made me get public parking permits and literally stand in spots so their truck had enough space to get in and pick up the box. Uhaul took care of the permit, helped me figure out where it could go, and could pick the container up from the side.

Heidi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATILYN S.  |  Premières impressions 
Évaluation :
5

It was odd to drop off the box and not get any receipt or anything saying the box was ok or even that it had been returned and on time. But all the people were amazing and very helpful.

LINDA F. 
Évaluation :
5

Thanks uhaul

MOHAMED S. 
Évaluation :
5

All of the staff were very friendly and professional. They made both pickup and drop off smooth. Merci.

Brandon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SVEN JULIUS R. 
Évaluation :
5

I really had a great experience with the rental . Please keep up and great customer service

ELMUTAZ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEAIRA C. 
Évaluation :
5

Left headlight is burnt out

MELVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORIAH L. 
Évaluation :
5

Customer Service was awesome! Very helpful and friendly. Nice to see it still exists.

BRADLEY C. 
Évaluation :
5

Everything was amazing but the moving help I hired never showed up so that was pretty annoying. Otherwise this place is the best U-Haul location in Denver, always professional and helpful

JOSHUA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Merci

suzette v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Taylor was really amazing…even more than Annabelle! She was so helpful and knowledgeable and went far and beyond to help me as a customer!

Howard Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERICK S. 
Évaluation :
1

Terrible experience.be more upfront with communication.

BRIAN A. 
Évaluation :
4

Over the past year or so, I have rented trucks from this location. I have found the staff to be pleasant and professional. The employees seem to work hard whether it's getting the trucks ready for the next customer outside or dealing with those who are inside of their building. I cannot really think of anything that can be done to improve things for the next U-Haul customer.

ELIZABETH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn M. 
Évaluation :
5

Incredibly happy with the UBox experience. Less expensive than other POD options. Arrived on time to pack. Arrived as scheduled for a move across the country. We didn't use half of the blankets so did have to drive them back to the facility as we didn't have room in our boxes for the extra blankets....but good if you need lots of them!

Taylor J. 
Évaluation :
1

I got a call letting me know where my box was in s. Havana st in Aurora co., I went to pay the shipping and have access to my box I was then told it was at s Buckley and s. Buckley said they hadn't read no shipments but it was showing up in s Havana. I went back to talk to the asst manager of the night shift and he said there's nothing in the system and to call the 800 # which I did as well and told him they advised it's here and his response was well your not getting a u box today. Instead of saying we are closing for the day and I was more than welcome to call when they open or him call me back to let me know and verify the information the 800 # gave me. I called the next morning and gave them the info and they couldn't find it then all a sudden it just arrived. At this point the Manager Taylor -who was great ! Took over then everything worked itself out. The night asst Mnger at the s Havana Needs to work on better customer service / friendly not grouchy and unconcerning like it's not his problem. The day Manager Taylor was great and others should follow her example. I made her aware of her assistant night Mngr and she was going to speak with him. All agents should have better training from sales to customer Service

Janet I. 
Évaluation :
5

The entire staff was very kind to my sister and went above and beyond to make sure we had everything we needed before our long trip.

KATELYN B. 
Évaluation :
5

Vehicle clean, but system indicates oil change Needed

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS F. 
Évaluation :
5

Everyone was great. Taylor is so professional, but my Ubox issue with (Jennifer reed). Jennifer is so unprofessional and inconsistent, with how things are set up.

DARREN S. 
Évaluation :
5

Rien

IAN K. 
Évaluation :
5

Excellent service. Just excellent! Absolutely nothing went wrong. Had there been some sort of mishap these people would have been right on top of it. I received telephone calls and emails to let me know the progress of everything and to schedule deliveries and pick ups. This company brought me great peace of mind.

Teresa P. 
Évaluation :
5

Just moved to the area and needed to store our stuff until we found a place to live. The one month free storage really helped. These guys were great.

Michael M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
5

Keep up the great customer service! Everyone was friendly and helpful. I asked to see inside the trailer so I could get an idea of the size… no problem! I had questions and staff were great at answering and explaining.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB R. 
Évaluation :
5

😀

VLADIMIR G. 
Évaluation :
3

Be more people friendly 😉

EUGENE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELENA B. 
Évaluation :
5

Very helpful and friendly

ROBERT B. 
Évaluation :
5

I rented a truck to go one way from Kentucky to Denver. I then rented a storage unit in Denver. Literally every single part of the trip that involved U-Haul was seamless, easy, and a great experience overall. I strongly recommend them As an aside, I previously rented a storage unit from cube smart. I will never do business with those folks again

jacob v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
5

Moving across the United States was not going to be easy but using the ubox was really easy. If I ever have to move anything again I will definitely go this way!

EVA C. 
Évaluation :
5

Review summary: In-person experience with U-Haul: 5 stars Use of U-Haul app: 1 star The onsite U-Haul experience was very good; the equipment was in good condition and pickup was easy. The after-hours equipment drop-off process was not nearly as good solely due to the U-Haul mobile app. Basic features of the app were not functional for me. Specifically, the process of taking a photo of the fuel levels and mileage at time of return would not work in the app. I was able to take the picture, but app would not allow me to progress to the next step after uploading the photo. I have an Android phone and have seen many similar reviews about the app from other users having the same problem. I ended up struggling with the app past my scheduled drop-off time (despite arriving early). Thankfully, after calling customer service, the late drop-off fee was waived. The app needs improvement.

MATTHEW K. 
Évaluation :
5

Always great service thanks

LANEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Thank You all

Tulonda L. 
Évaluation :
5

I was so happy with the great service.Great team!!

CANDANCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIGNON A. 
Évaluation :
4

Was supposed to be getting a cargo van. By the time I was notified they weren't going to have it, I was already on the way to "pick it up." They did great in getting me a different vehicle in place (10' Truck) and matched the pricing, which I appreciated.

KATHERINE I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
1

Received a trailer with Two flat tires. Paid for trailer assistance, didn't really get that due to the shop being closed.

JUSTIN H. 
Évaluation :
5

None excellent

SUSANA V. 
Évaluation :
5

Was good 👍

DEGINET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyauna D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL M.  |  Premières impressions 
Évaluation :
1

The Ubox was not shipped until AFTER the arrival date, no one realized it hadn't shipped yet. I had to speak to 9 different representatives, hours on hold, transferred to agents in 4 different states who had zero means to help me. One rep actually laughed at me when I explained the situation and how upset I was?? This was the worst experience I've had with a company to date, and this was my small business packed into the ubox and weeks late right before Black Friday costing me my holiday income. I'm never risking Ubox again.

meg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY S. 
Évaluation :
5

Taylor Smith was excellent

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AXEL M. 
Évaluation :
5

Taylor was wonderful! Made the experience painless!

Keschia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALVINA G.  |  Expérience générale 
Évaluation :
5

Move was great and I highly recommend.

Frankie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
3

The key drop is not easily identified from where we leave the vehicles. There was a line of trucks filling up the return area. The UHaul app was buggy and could not complete check-out or check-in on it due to errors with pictures not attaching, or pages not loading. Had to delete the app and just use the website by itself.

Arthur P. 
Évaluation :
5

Excellent customer service. Thank you

LEAKE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

You are doing exactly what it is that you should be doing.

ARNOLD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jae s.  |  Premières impressions 
Évaluation :
5

Unable is the Best!!!

Doreatha W.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service I received from U-Haul and I have no problem recommending to people I know I would rent from U-Haul again anytime.

Virginia D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy K.  |  Expérience générale 
Évaluation :
3

The only complaint I have is that I walked into the U-Haul office on November 1st (the day my rent was paid through auto pay) and asked the following… "if I rent a truck from U-Haul today and clear out my storage today, will I get any money back on my rent that had just been paid for the entire month of November?" I was EXTREMELY disappointed to find out that I would not get anything back. I think that is ridiculous and unacceptable. At a minimum, I should have been given at least 1/2 a month back, knowing that you will likely re-rent that unit w/in 2 weeks. I was beyond disappointed in U-Haul as a company as a result. My family has spent quite a bit of money at U-Haul over the past year, and this situation will cause me/us to think twice and find alternate options the next time I need a truck or storage. Big fail on U-Haul's end!!!

STACEY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H.  |  Online Move In 
Évaluation :
4

Andrea is a very pleasant and helpful manager. The others team members were attentive and friendly. The young man that explained and showed me how things work was knowledgeable and pleasant to work with. The facility was clean. There were not enough rolling carts to go around and luckily the person next to us was just finishing up with his cart. The elevator stopped working and should be checked. Luckily we didn't need it but the other group of people that was there did need it. Overall I would recommend this location to others.

suzanne b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

Ms Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. Thanks

Gail M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamra B.  |  Premières impressions 
Évaluation :
5

The general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!

Michelle S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary J.  |  Premières impressions 
Évaluation :
5

Your staff is very courteous and professional and had all the answers to my questions.

phillip w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modestine R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nghia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ie Yla D.  |  Premières impressions 
Évaluation :
5

Lifesavers!

Josh H.  |  Premières impressions 
Évaluation :
5

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and made the process smooth and easy for us

STACEY H.  |  Premières impressions 
Évaluation :
5

You guys have shown that you have responded well to all the needs of the customer even during this pandemic

dennis j.  |  Premières impressions 
Évaluation :
3

The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

Thomas M.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful

theresa s.  |  Premières impressions 
Évaluation :
4

Good service

Karen W.  |  Premières impressions 
Évaluation :
1

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

paul c.  |  Premières impressions 
Évaluation :
4

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

Tara S.  |  Premières impressions 
Évaluation :
5

Vary good personality

Brenda R.  |  Premières impressions 
Évaluation :
5

No problems. All went well, Thank you!

Kolmon C.  |  Réservation 
Évaluation :
5

Great job

Ranelda S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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