Customer Reviews for U-Haul Moving & Storage at South Havana

6 355 évaluations

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Dropping process was so easy and friendly

FASEL Z. 
Évaluation :
1

Provide a truck that does not have a hole in the gas tank. If a customer purchases boxes. Place them in the truck as you did with the furniture blankets. Will seek reimbursement for boxes and 1/2 tank of gas. Very poorly run location.

DOUGLAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AASMAA E. 
Évaluation :
1

This was the most hectic move I've ever had. I had to switch pickup locations twice only to not have them have all of the equipment ready for pickup.

MICHAEL V. 
Évaluation :
4

I made a reservation for a trailer on 10/14 for 10/16/21 & I picked it up at 7am on 10/16 and had to give additional information that could have been given at the time of the reservation. Since your store is so busy Saturday mornings, I think it would save you time to get all the necessary information when the reservation is made.

STEVEN M. 
Évaluation :
2

I thought all paperwork had been accomplished on line and the only thing to do was pick up trailer. Wrong. Had to do the paperwork all over again, including destination address and phone number that I did not have with me. What should have taken 15 minutes took about an hour and a half. Frustrating.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosilyn G.  |  Expérience générale 
Évaluation :
3

The workers never closing the elevator leaving people stuck up stairs. No one answering phone when u push the emergency call button. The card swipe is all way broken so we sometimes have to walk to go get someone that's already doing something. Short stuff. It could use improvement fast

tyrell m.  |  Expérience générale 
Évaluation :
1

Never again. Not sure how but they added an extra insurance charge to our bill. Not worth my time to figure out. I will never, if possible, rent from uhaul again.

LANCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlida M.  |  Expérience générale 
Évaluation :
5

Very pleased overall with the experience. Great communication and items arrived safely and undamaged. Will definitely use this service in the future. The cost was also significantly less than the quote from another similar moving service which was a factor in this choice. Thanks U-Haul!

Stevyn L. 
Évaluation :
2

A tire had a slow leak which was a problem. We reserved a 26 foot truck but one wasn't available when we picked up a truck - had to settle for a 20 foot truck. Ended up picking up an additional trailer from a 2nd location.

JEFFREY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHYNNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Make some tools for rent I didn't find at this time

SULIMAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITIKU N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

Just wish I had not had to pull it back to Aurora from Colorado Springs. Would have been more helpful to drop at location in Colorado Springs.

MARY A. 
Évaluation :
2

We waited for quite a while inside the store to get helped. When we finally got checked out we had to walk all over looking for the truck we rented. It was about a block away behind the storage unit facility. No one was available to help us. Two guys sat and watched us take care of things never offering to help. My husband had to go into the mechanics shop to get the bags of blankets we rented. Gas tank was below half a tank, Would be nice to pick up truck with a full tank of gas.

BRYCE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSILYN G.  |  Expérience générale 
Évaluation :
4

Overall good experience but delivery drop off was late at both locations of the move. Would be helpful to have dropoff times a few days in advance to coordinate help to load/unload. Boxes for the most part were in good shape but actually ordered an extra box in case I needed it but also after reading reviews on bad boxes being dropped off. I'm glad I did because 1 of the 4 boxes in CO was in really bad shape and would not have used it even if I needed it. Was able to get the majority of my stuff into 3 boxes which were in good shape so glad I got an extra one dropped off and didn't have to pay for it in the end. One of my boxes showed up in NC with the door almost ripped off but thankfully nothing inside was damaged. Overall I would recommend this service to others. However I had to call before dropoff at both locations for delivery instructions even though I filled out the information online in my account. I waited ~45 minutes to get the right person when in CO and then waited ~25 minutes to get someone on the phone in NC. At least the CO call had music or something but the NC one kept ringing the whole time until someone picked up the phone which was really annoying. Delivery drivers were nice in both locations and put the boxes exactly where I wanted them which was good. Would use the service again for that reason but definitely recommend ordering at least one more box than what you think you'll need in case one of them is in bad shape.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA V. 
Évaluation :
5

BS that when I picked up van the gas tank was on empty. Had to take time to fill it up to start my move and then fill it up to a 1/4 before turning it in. However, Shaun, who checked me out was super nice and helpful.

JONATHAN K. 
Évaluation :
5

No one ever answers the telephone. Recd an email stating that I was to get a 20' truck but instead only got a 15' truck. Had to leave two couches and 5 boxes of my stuff. Rather disappointing as now I have to spend money to replace the furniture and the boxed goods. What a sad way to run a business. Any kind of refund to me??

NANCY S. 
Évaluation :
5

n/a

JONATHAN P. 
Évaluation :
3

Kinda bummed out, I found a uhaul scanner and returned it, and the phone advertises a reward. I asked about it on my next rental order and no one answered me. Then I get a flitthy dirty, food covered, dog hair, covered sticky mess of a van. Kinda felt like a slap in the face.

BRIAN H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heydar M. 
Évaluation :
4

Andrea is a very pleasant and helpful manager. The others team members were attentive and friendly. The young man that explained and showed me how things work was knowledgeable and pleasant to work with. The facility was clean. There were not enough rolling carts to go around and luckily the person next to us was just finishing up with his cart. The elevator stopped working and should be checked. Luckily we didn't need it but the other group of people that was there did need it. Overall I would recommend this location to others.

suzanne b.  |  Premières impressions 
Évaluation :
4

My gas gauge was off on paperwork and of course no one answers the phone so you can't call in to make sure they fix it and with gas at 4 it's like a 25 $screw you.

ROBERT S. 
Évaluation :
4

The past rental I made here was so great but this last one the return process isn't acceptable at all. I was waiting outside to return the truck while one guys keeps going in and out of the office and their storage area. I know he saw me SEVERAL times but it was as if he didn't see any human being. I have to line up inside only to find out it is the same guy who saw me waiting outside who will check me out. And here I am 2,5 days later I haven't received my receipt yet which he told me it will be in my email in a few minutes. My last two rentals I was acknowledged by the worker and after they checked me out I have the receipt before I even get home. So this one is clearly on the worker! Customer service level isn't acceptable. I'm VERY DISAPPOINTED! UNACCEPTABLE!

CONRADO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
2

Sean did an excellent job trying to help find a truck for me after my truck that was set as a reservation 30 days before was not available. I was set to 4 locations to pick up a truck and two of them where not even open for business. It actually took from 830am to after 6pm to get a moving truck. An entire day wasted… I don't know if I could ever use Uhaul again.

ELIZABETH B. 
Évaluation :
1

There was several workers but only one was working the cash registers and was having to deal with difficult customers so was dealing with a long transaction and no one else was willing to help until I waited 15+ minutes waiting to get the key. That was it just a key I didn't need anything else. And then when it came to drop off we needed help with the app and was trying to ask the drop off attendant to help and he was more involved in his phone and trying to talk about some kind of event than helping me come up with a solution. We spent 20 minutes at the location trying to figure the app out from a glitch before he finally told us he can just check us in for drop off. All in all the location was a unpleasant experience and I will not be returning.

Emelia W. 
Évaluation :
5

Keep on having helpfull efficient and nice employees!!!!

ABRAHAM A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Blade M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS F. 
Évaluation :
3

The manager of the store walked by while there was a line of 4 customers that had been standing there for over 20 min and did nothing to help and then just stood around

ADAM W. 
Évaluation :
5

I being coming back to this location because the personal stuff is berry patient with me and they're berry polite and yes I always recommend them THANK YOU ALL FOR YOUR CONCERN..

CRUZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES A. 
Évaluation :
1

There were two employees who were very professional. The others weren't. When my spouse and I walked in the first time, all of the employees were on their personal phones and barely looked up to greet us. Thankfully, the person on the far end who had glasses, dark hair, and was Hispanic saw we needed assistance and put his phone down; he was very professional and did all he could to help us. However, the store manager had a side conversation with him about issues with other employees, which was very awkward. She was also not in a uniformâ€"just a hoodie with no name tag. Only knew she was the manager based on the photo on the business cards on the counter. None of the employees had name tags. Upon arrival, we learned that our Ubox had not arrived yet (even though it was guaranteed for the day before) and that we would need to call the location from where it originally shipped because none of the Ubox workers were available to do this themselves. We called the Davenport, IA location to determine if/when the box has been shipped. All that that employee said was that his manager would be in later that day and give me a call. I called back a few hours later and learned the manager was not scheduled for work until the next day. I never did receive a call from him, James Kelly. When our Ubox did arrive (the next day) I received a call from David at the S Havana St location in Aurora who asked for my husband, since he was the primary person on the reservation. I said that I was his wife and David responded in a rude tone, “so he's not available?” The conversation ended with David stating that our Ubox had arrived but he did not ask when we would like to access it. I tried calling back multiple times over a 1 hour period but no one answered, so my spouse and I showed up about 3 hours after the call from David to access our box. When we arrived, our truck and trailer reservation to transport our box had been cancelled (set for the previous day when we were supposed to get the box), and it took 20-30 minutes for the staff to figure out what had happened and to make a new reservation. We then learned that a 24-hour notice is required in order to access the box, even though it had arrived late. The staff radioed over to the Ubox center and thankfully the box had not been put away yet, and all of the equipment (trailer and truck) was available, so we should have been able to access everything then, BUT the Ubox people then said they couldn't do it until later in the afternoon (2-3 hours later) because a semi had arrived even though there were 2 Ubox workers. The front desk people very unprofessionally stated that the Ubox people work 8-5 and are grumpy so you never really know what they'll say. So, we ended up leaving and coming back 2 hours later to pick up the box (we just left the truck even tho we were paying for it because we didn't want to pay for extra miles). Also, one of the employees stated to another that they weren't going to answer the phone for the people who were on hold. Lastly, when we dropped the truck back off, my spouse saw a sign that stated to wait by the equipment in order to be checked out. He waited 5 minutes and when no staff came, he went inside. He then waited 20 minutes in line just to be told to leave the keys in the vehicle. These instructions were not posted anywhere. I'm glad that we'll be getting at least 50 $back for the late box, but I also want a refund on the truck due to the inconveniences and unprofessional behavior we experienced.

LEAH JO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
1

My container arrived 20 days late. Everyone I talked to had different answers and didn't seem to know what to do. Very frustrating experience.

MARGARET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY G. 
Évaluation :
3

have someone assist in the pick up procedure and the drop off procedures. Those procedures are complicated and very unclear. Using a website is not customer friendly nor is it for every customer. Needs to have better assistance for the customer.

DORA S. 
Évaluation :
2

It took over 20 minutes for someone to come and hook up the trailer we rented. I had to go in twice and ask before someone came out. I was not pleased. Also the trailer was dirty and had small debri from potted planets, we had to sweep it out before we could load our stuff. We are a local Star Trek social group that sets up a large display at different events and continuously need to rent trucks and trailers, but we will not be back to this location.

Timothy E. 
Évaluation :
5

Keep up the good work, you guys are awesome.

ARTHUR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VITTORIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
3

I reserved a truck online weeks ago but there wasn't one available for me when I went to pick it up. I was told there was nothing they could do and I needed to go to another location 30 minutes out of the way, which is annoying because you charge per mile. I was told by the clerk that the online reservation system is flawed and results in "over-bookings". How can you run a business this way? It's impossible to get anyone at an actual location to answer the phone so booking online is the only available option. I wish I could add a screenshot of the 1 star rating this Uhaul location has. The customer "support" I received was so bad it was comical, I felt like I was in the movie Office Space or something. Words cannot express what complete sh*tshow the situation was. Do better.

KARA Z. 
Évaluation :
5

Online booking needs to be refined

MARIA C. 
Évaluation :
2

Better communication - I received 20+ calls regarding where to drop off the box and it seemed that the staff was either not saving or not forwarding information. In the end my box was not delivered to my apartment and I had move my belongings myself. Improve website experience - would not allow me to submit an invasive species checklist so I kept getting calls and emails to submit a document that I could not submit online.

Arcelia O. 
Évaluation :
3

I received a 75 $dollar charge with no explanation nor was anyone forthright about this charge being applied.

Spencer V. 
Évaluation :
4

I did not receive a receipt

Natasha M. 
Évaluation :
3

Truck had no AC, Tire pressure issues never solved, the associate told me 0,89 cnt per mile, at the check out it was 1,09 when I asked why she said it the weekend but why I was not told of this? over all its an average for me or even below.

LUAY G. 
Évaluation :
5

The employees were super nice.

Ashley M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO R. 
Évaluation :
5

Overall, my experience with uhaul was positive. The employees that dropped off and picked up the boxes were friendly and polite. But the real heroes are Jeff and Emma at the Augusta, GA. Store where I picked up my uboxes. They went above and beyond the call of duty. They were so helpful and kind. I had some issues trying to swap out balls on my hitch and they took the time to help me get it done and make sure I was all set before sending me on my way with a smile and a wave. I would recommend uhaul to others mostly because of my experience with them.

lizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christne J. 
Évaluation :
5

TO ME AND MY HUSBAND WE ARE VERY HAPPY WITH THE SERVICES THANK YOU very professional workers

MARIAMA W. 
Évaluation :
3

Some of the employees were not as “professional” as I'd like, but I also understand they're young and don't understand the customer is always listening. However I would use this location again.

Clarence B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neftali C. 
Évaluation :
5

I so appreciate your staff at this location. My circumstances for requiring your service although extremely sad for the family. We appreciate the attentiveness that we received and the recommendation.

Carolyn W.  |  Expérience générale 
Évaluation :
1

TOOK ALMOST TWO HOURS, FOR WHICH I WAS CHARGED, TO RECEIVE THE TRUCK. COULD NOT RETURN THE TRUCK PROPERLY DUE TO THE STORE BEING CLOSED AFTER SCHEDULED TIME RETURN TRUCK (UHAUL WANTS EXCESSIVE PHONE ACCESS, WHICH IS NOT SECURE). NEVER RECEIVED AN ITEMISED INVOICE SO HAVE NO IDEA WHAT THE EXTRA CHARGES WERE FOR. A 29,95 $ PER DAY TRUCK COST MORE THAN 150,00 $ PER DAY. WILL USE A COMPETITOR NEXT TIME.

LISA W. 
Évaluation :
4

In-store customer service rep forgot to add the blankets that were ordered to the truck before I left. I was rebated the money and everything worked out okay, but oversites like this can be problematic.

tanner R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
1

This is for your call center. Your employee was very very rude to me and it was very obvious. I'd become upset with her attitude then she hung up in me. I called back and she was even nastier to me, then she charged me extra money just to be meaner. And I want that taken care of ASAP and contact at knowing that it's winter and I want to speak to a customer representative..

SHAWN G. 
Évaluation :
5

Hours suck!

Savanna b.  |  Expérience générale 
Évaluation :
4

Inside truck windows need to be clean the cargo vans windows whereas if something had splashed on them and were not clean.

TOMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Everyone was courteous and helpful, knowing full well moving is no picnic and nerves are frazzled. This recent use of U-Haul at Havana was by far the best.

roger j.  |  Expérience générale 
Évaluation :
5

great staff - wonderful help!!

PATRICIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

YOSIEF A. 
Évaluation :
5

Just maybe cheaper mileage rates

SOLANGE G. 
Évaluation :
5

The service was beyond expectations.

NYAMUSUMA I. 
Évaluation :
5

Service from check in to check out was perfect.

PHILIP D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heath O. 
Évaluation :
2

I rent from here often because it is a large site and they typically have the truck size I need; however, they rarely have other reserved equipment, such as dollies, blankets, etc. This rental, the truck did not shift well (almost 5 before shifting), the AC did not work (it was 99 degrees on Saturday), and the truck cab was dirty.

PENNY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloisa C. 
Évaluation :
1

Shirt staffed. Ari was great but waited over an hour because she was alone. The truck had no gas and smelled like cigarettes. All of our stuff had a gross cigarette odor.

NADIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORITA T. 
Évaluation :
4

We always get an excellent service from this location. The staff are all nice and always ready to help out. They make us feel welcome all the time. But as we always say there's always room for improvement. I can tell that they have new employees and in the process of of learning the ropes. I say give them more time to be shadowed by a more senior staff so they can build confidence faster and learn properly. We almost left the office with an incomplete reservation. Which could have been a disaster but it was saved by the lovely senior staff that double checked our reservation.

CONRADO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXWELL W. 
Évaluation :
5

Everyone was super friendly and helpful.

DEVINFRANCIS B. 
Évaluation :
3

Vehicle I was assigned was not available. The reassigned vehicle had different miles that the staff nor I could update. The Reassigned vehicle had multiple dollys and furniture pads in the back which hindered my ability to move my belonging effectively.

Nicholas O. 
Évaluation :
1

I had to pick up some funiture i wasn't able to because the truck broke it was jerking real bad wouldn't start it stopped on its own had to wait for it to cool off got it back to uhaul the lady called her aunt to see what to do they told her i had to call road side assistance they wouldn't trade the uhaul i couldn't fill the truck back plus it wasn't highlighted on the paper to call roadside assistance im pissed angry i will never ever ever go to this location the lady was nice but her aunt on the phone was rude unprofessional as far as im concerned everyone should be fired.

KELTHLEEN P. 
Évaluation :
3

Was told one price and charged another. No one willing to help.

IVAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
5

The people that work there are fantastic, the manager has done a fine job and the way she handles people and how she taught her crew to work together. And I really love those 9 foot vans that are new as they drive wonderfully. The staff there are accommodating. I recommend the center to everyone I know that's looking for a place to rent the truck or storage with.

SHAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
5

This was a very good location and very close to where I moved my daughter to.

James E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

Nice storage.

tarik c.  |  Expérience générale 
Évaluation :
3

Everything was great besides the staff. The staff did not know the proper procedures to moving me out of my storage.

Alisha M.  |  Expérience générale 
Évaluation :
5

Perfect

Shelby T.  |  Expérience générale 
Évaluation :
1

I rented the storage unit in April and couldn't get my stuff out because I couldn't see. I've contacted U-Haul through email stating that it would be fixed soon and wasn't. I left for FL in June and came back in August and still the light didn't work. The only answer I get since April is we know and working on it. When I have the chance I will contact the BBB and made sure O took videos of the lights not working and kept the emails stating you were going to fix something you never did and still charged my account.

MICHAEL P.  |  Expérience générale 
Évaluation :
5

Ms Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. Thanks

Gail M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamra B.  |  Premières impressions 
Évaluation :
5

The general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!

Michelle S.  |  Premières impressions 
Évaluation :
4

The building housing my storage unit was clean and well maintained, however the restroom no so much. When you are moving in, or out of a storage unit depending on the size of the unit, or how much time you spend there, at some point you are probably going to need to use the restroom. I was typically in and out of there quickly, but the couple of times that I did need to use the restroom it was below standards in my opinion. Was it the most disgusting restroom that I have ever seen, no it wasn't, but it needs more thorough cleaning, and more frequent attention, especially given that it isn't a public restroom, so not just anybody has access to it. The only other problem that I had was that I moved into the unit in late May 2021 with the promo of 'One month free'. Before I completed my first paid, and first free month I received a notice of an increase on my rent. One of the reasons given was to ensure facility upkeep and cleanliness! This is the same facility that doesn't keep the restrooms clean! Bad move. First of all I just moved in and you are already increasing my rent! On top of that you say it's to help keep the facility clean, and I don't even want to use the restroom because it's just not clean enough??!! That's a hard pass for me. I immediately gave notice to move out. The general manager said that she doesn't decide when the rent is going to be increased, which is probably true, but software is a thing. They should have a program that can flag the move in date of each unit, and send an increase based on when you moved in, not just the same random date for everybody!! It leaves a bad taste when you just moved in!! At the end of the day, I found a facility that is much closer to my home, super clean, and at a price that I can live with! Having said all of that, the staff was always friendly, though the wait could be long sometimes even with just a couple of customers in ahead of you. Overall it was a fine experience, but could have been better.

TERESA M.  |  Expérience générale 
Évaluation :
4

It was a good experience

Chester T.  |  Expérience générale 
Évaluation :
4

The office is understaffed, but the employees are patient and helpful.

Sharon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Expérience générale 
Évaluation :
1

I got a charge for a month for a uboxes I used to had when I didn't have them anymore cause I rent with them a storage facility, even that I downloaded everything on my U-boxes before my due day and did everything I suppose to do to don't get that charge. But even that I get charge for my storage (obviously cause I was renting it) plus the two U-boxes. They suppose to give me a refund until now having get it!!!!!

Teresa L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary J.  |  Premières impressions 
Évaluation :
3

Please fix the elevator and thermostat

Nailah A.  |  Expérience générale 
Évaluation :
5

So happy to have a clean space to hold my boxes while I clean out the garage.

Alice C.  |  Expérience générale 
Évaluation :
4

Partial month payment would be nice

Bill T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Expérience générale 
Évaluation :
5

Your staff is very courteous and professional and had all the answers to my questions.

phillip w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheri c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA C.  |  Premières impressions 
Évaluation :
4

We were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!

TERESA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Premières impressions 
Évaluation :
5

I was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!

DEBRA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Online Move In 
Évaluation :
4

Bathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experience

Schwanda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modestine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek(1314545 G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler D.  |  Premières impressions 
Évaluation :
5

The manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the future

HELEN S.  |  Expérience générale 
Évaluation :
4

This was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester Trykowski

Chester T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGI D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nghia T.  |  Premières impressions 
Évaluation :
4

My family has used this location for 15 years Thank you Respectfully Dedre’

Dedre H.  |  Expérience générale 
Évaluation :
1

The security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.

Allen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Expérience générale 
Évaluation :
5

The only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.

Colleen L.  |  Expérience générale 
Évaluation :
5

This is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.

TRINA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ie Yla D.  |  Premières impressions 
Évaluation :
1

Over due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.

Michelle R.  |  Expérience générale 
Évaluation :
5

Merci

Dedre H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Premières impressions 
Évaluation :
5

Lifesavers!

Josh H.  |  Premières impressions 
Évaluation :
5

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and made the process smooth and easy for us

STACEY H.  |  Premières impressions 
Évaluation :
5

You guys have shown that you have responded well to all the needs of the customer even during this pandemic

dennis j.  |  Premières impressions 
Évaluation :
3

The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

Thomas M.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful

theresa s.  |  Premières impressions 
Évaluation :
5

Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

Jason A.  |  Premières impressions 
Évaluation :
4

Good service

Karen W.  |  Premières impressions 
Évaluation :
1

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

paul c.  |  Premières impressions 
Évaluation :
4

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

Tara S.  |  Premières impressions 
Évaluation :
5

Vary good personality

Brenda R.  |  Premières impressions 
Évaluation :
5

No problems. All went well, Thank you!

Kolmon C.  |  Réservation 
Évaluation :
5

Great job

Ranelda S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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