Customer Reviews for U-Haul Moving & Storage at South Havana

6030 évaluations

615 S Havana St   Aurora, CO 80012

(303) 340-3070

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 340-3070

615 S Havana St
Aurora, CO 80012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CHESTER S. 
Évaluation :
5

This service was actually really good I'm very happy with it. Chip.

CARLOS G. 
Évaluation :
5

I never received a final receipt.

Allison S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Expérience générale 
Évaluation :
4

AC in truck did not work!! It was hot last week...

Deborah F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
3

The line and wait were extremely long. It seems like there is always 1 or 2 employees available to help customers and the line just grows and grows. I checked in online and I still waited about 40 minutes.

TAMIKA G. 
Évaluation :
5

Staff was great very friendly and helpful.

DAVED G. 
Évaluation :
5

When doing the virtual walk thru it was determined the fuel level uhaul had and what was actually on the gauge were off in uhaul a favor. I took a photo of this and uploaded to your site during the walk thru. When returning the truck they tried to charge us almost 40 $for gas when I filled it ABOVE the level it was when we got it. Then he said if you put 5 $in it it would be great. Wrong. We returned it to a location run out of a Valero gas station.

SUSAN B. 
Évaluation :
1

Nobody around to help line wrapped around the whole store stood in line 30 minutes to return truck because workers weren't outside at return center. All to be told I have to drop my keys. Dropped my keys in drop box then was told I had to complete drop off online which you have to take pictures of truck in order to complete. This was extremely frustrating

Candice S. 
Évaluation :
2

The only one who knew what she was doing was the young tech who checked me out

Thomas C. 
Évaluation :
1

The U-Haul truck smelled like a homeless person last used it. The lines to pickup or return are long and move very slowly. After returning my vehicle with the same amount of gas I was charged 8,27 $ and still have no receipt and don't know what this charge is for. This is on top of the 130,47 $ rental fee. People were abandoning their place in line because it was moving so slow.

Wayne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOGAN M. 
Évaluation :
5

Thanks again

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE H. 
Évaluation :
4

Stay open til 9pm, lol

JERAMIE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Z. 
Évaluation :
5

There was a long line but it moved quickly.

SEAN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA J. 
Évaluation :
5

Everyone was friendly and efficient and made the whole experience easier.

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT D. 
Évaluation :
5

Thank you all for your excellent service. Keep up the great work and Take Care.

JASON R. 
Évaluation :
5

Excellent service

DALE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
4

Manager Jennifer was awesome! Any glitches we experienced she worked hard to fix them. The uPods worked great, not all had the number of furniture pads they were suppose too but they were easy to load and unload and the complimentary pads were a huge asset. Delivery drivers were also very friendly.

Melissa L. 
Évaluation :
5

If U-Haul is not able to supply all the equipment that was requested, please notify the customer ahead of time before we pick up the truck and/or equipment.

Esther C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sondra T. 
Évaluation :
2

Some light connections did not work for the trailer we rented so we had to rent a full 10 ft duck and trailer. Offered no discount or compensation even though we only had the truck/trailer from 1PM to 4:30PM if that and over filled the gas tank.

ALEXANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Needs a place to drop of keys before or after hours.

FRANCISCO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Send the reciept asap

AHMED H. 
Évaluation :
5

Is excellent attention

JOSE L. 
Évaluation :
5

Throw in a Dolly

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE T II M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN S. 
Évaluation :
5

The team members that serviced me was very helpful and professional. It was a delightful experience.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITALIY L. 
Évaluation :
5

Very nice people, and very competent.

GARY D. 
Évaluation :
5

Keep up the good work you guys are great..

MUSTAFA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Very easy, thank you!

Alex D. 
Évaluation :
3

The sales representative was very helpful. She was a little distraught, however (as was I) because there was an individual in the bathroom making loud and strange noises. She was at the store by herself and I worried for her safety. She did her best to take care of me and the other two customers in the store.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA C. 
Évaluation :
3

Apparently the system is losing reservations and are unable to match a quoted price for a different unit at least that what a gentleman was told and the time to get in a out of the place is long they are not just focused on what is write in front of them to get the person in and out and fill needs of people there

JAMES R. 
Évaluation :
5

I rented a car hauler. It was my first time renting one. It would have been helpful if the attendant would have explained or showed me how to operate the fender that flops down allowing you to open the car door and get out. It took me a minute to figure out. LOL

TIMOTHY M. 
Évaluation :
5

Your staff is very courteous and professional and had all the answers to my questions.

phillip w.  |  Premières impressions 
Évaluation :
4

It has been over 24 hours since I turned in the rental. I still do not have final receipt.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

I had a really nice experience expect one issue. I had ordered many moving pads. The U-Haul location had none. Other than that, a wonderful experience

MARK M. 
Évaluation :
5

Windshield was bug splattered. The wiper blades needed to be changed as they left wide streaks when clearing rain. Otherwise, besides being a noisy truck, probably a normal situation, the truck was good.

GEORGE M. 
Évaluation :
5

The only part of my experience that wasn't amazing was returning the truck. It took quite a while to find someone to check my truck in. You can tell they were really short staffed and everyone was really trying their hardest.

MONICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEAREATHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

Checking back in the equipment was easy and the staff was super quick and helpful!

ELROY T. 
Évaluation :
5

Everyone was professional and very courteous. Everyone was prompt, swift, and went out of their way to make the customers feel like they were individually a priority.

TERRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheri c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE J. 
Évaluation :
5

Attendants were super helpful and friendly

JOSEPH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin D. 
Évaluation :
5

The use of technology to speed up the process of checking in & out is impressive. The staff there were friendly knowledgeable and worked hard to keep up with the demand on this really busy weekend. They exceeded my expectations

ROBERT H. 
Évaluation :
5

Everyone was helpful and upbeat. Great experience!

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA C.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful, they even helped me obtain a parking permit so that my box wouldn't be towed! Moving is always stressful but this went very smoothly and that was a huge relief.

Andrea T. 
Évaluation :
5

I'm a loyal U-Haul customer since 1996! I keep coming back because there service and prices can't be beat. From packing material to truck rental and now to storage. It's my one stop shop!

ANDREA F. 
Évaluation :
3

Horrible customer service. The box was over a week late and I was never notified that it was late, or given an ETA on when it would arrive. In fact, I was never told anything useful by customer service (either at the destination location or by UHaul corporate) despite being on hold for a combined 4 hours over 3 days. I had to turn to Reddit to get any update on my box, where friendly UHaul people were able to help me figure out that the box was not lost and when it would arrive. Uhaul reddit did in 30 minutes what I could not accomplish in 6 days on the phone with UHaul. Figure your stuff out, I would not recommend.

Nicholas G. 
Évaluation :
2

If I checked in online why do I have to wait in line to get the car???? I waste 30 minutes waiting there... I rent a dolly, but it wasn't in the car I have to go back and ask for it...

Ulises P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Werra T. 
Évaluation :
4

I would like a receipt sent to me so I know what I was charged

SUSAN M. 
Évaluation :
5

All round great customer service from the people at the counter to the person installing the car hauler. Equipment ready when requested in and out on a busy day.

STEVEN B. 
Évaluation :
4

We were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!

TERESA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Premières impressions 
Évaluation :
5

I was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!

DEBRA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY N. 
Évaluation :
5

Por supuesto son los mejores grasias

FELIPE L. 
Évaluation :
5

Bea/Counter Dales provided exceptional Quality Customer Care!

JAMES J. 
Évaluation :
5

You can expect to wait on hold for at least 30 minutes with Uhaul customer service. Totally unacceptable.

David H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rodrigo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Online Move In 
Évaluation :
5

Everyone here was great!

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdelkader A. 
Évaluation :
5

Keep it up!

CHRISTOPHER J. 
Évaluation :
4

Bathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experience

Schwanda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modestine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek(1314545 G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler D.  |  Premières impressions 
Évaluation :
5

The manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the future

HELEN S.  |  Expérience générale 
Évaluation :
4

This was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester Trykowski

Chester T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGI D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nghia T.  |  Premières impressions 
Évaluation :
4

My family has used this location for 15 years Thank you Respectfully Dedre’

Dedre H.  |  Expérience générale 
Évaluation :
1

The security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.

Allen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Expérience générale 
Évaluation :
5

The only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.

Colleen L.  |  Expérience générale 
Évaluation :
5

This is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.

TRINA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ie Yla D.  |  Premières impressions 
Évaluation :
1

Over due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.

Michelle R.  |  Expérience générale 
Évaluation :
5

Merci

Dedre H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE C.  |  Premières impressions 
Évaluation :
5

I really appreciate how they worked with me, and assist me in anyway needed. Thank you so much for everything

Rickeia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne M D.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and accommodating

Hannah M.  |  Expérience générale 
Évaluation :
5

No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌

Loudes L.  |  Expérience générale 
Évaluation :
5

Lifesavers!

Josh H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hughlan H.  |  Expérience générale 
Évaluation :
5

Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!

Luz Y.  |  Premières impressions 
Évaluation :
5

I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!

Luz Y.  |  Premières impressions 
Évaluation :
5

Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!

Luz Y.  |  Expérience générale 
Évaluation :
5

I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safe

SHARON P.  |  Expérience générale 
Évaluation :
5

No need to look anywhere else. Y'all R the best. Thank U very much!!!

betty b.  |  Expérience générale 
Évaluation :
5

I've used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.

Patrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA O.  |  Expérience générale 
Évaluation :
5

Blessings with Thanksgiving!!

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin E.  |  Expérience générale 
Évaluation :
5

Tengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200 % en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.

Guadalupe B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and made the process smooth and easy for us

STACEY H.  |  Premières impressions 
Évaluation :
5

I can't imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.

NICHOLAS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R.  |  Expérience générale 
Évaluation :
5

You guys have shown that you have responded well to all the needs of the customer even during this pandemic

dennis j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER D.  |  Expérience générale 
Évaluation :
5

The best storage facility I've been to with the most helpful staff I can imagine!

NICHOLAS K.  |  Premières impressions 
Évaluation :
2

They left us waiting in the sun in 96 degree weather for 25 minutes to "see what's going on with my keycard." I later realized that he was trying to slide my keycard backwards.

Liam P.  |  Premières impressions 
Évaluation :
5

Highly recommend!!!

Steven W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delara K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee U.  |  Premières impressions 
Évaluation :
5

Rodney (works in the office) provided us some of the best service we have had. We have moved many times and a caring staffer makes the process so much better. He deserves a raise.

Melanie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M.  |  Expérience générale 
Évaluation :
3

The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.

Thomas M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B.  |  Expérience générale 
Évaluation :
5

I had my storage units at this location for a year. The staff was always kind and helpful. They were willing to assist me with a whole host of requests that went beyond their their scope of typical services and they always did so while maintaining a friendly attitude. The owner was available to help and kept a watchful eye on situations, which was nice, but the few times I needed help and he wasn't there, it was nice to know his staff was willing to follow his lead. I hope I won't ever need to store items again, but if I do, I won't hesitate to call on this U-Haul Storage facility.

Dirinda H.  |  Expérience générale 
Évaluation :
5

Everyone was very professional there! No problems at any time. Thanks, Jeannie Jensen.

Jeanie j.  |  Expérience générale 
Évaluation :
3

I just recall having to wait a very long time in the store to reserve the Uhaul unit and was having issues with connecting someone online. Then when I got on the phone it was taking a while. Eventually, I ended up moving my stuff to Edgemark which is closer to where I am staying adding convenience for me. Thank you for reaching out.

Stephanie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn L.  |  Premières impressions 
Évaluation :
3

Everything was great except when I came in on May 11th to reserve or secure my reservation she really did not secure it and when I arrived with the movers on May 12th at 11:30 am it took the computer a really long time and I was paying movers 100 $and hour. That got sort of pricey...and they were hungry and slowed down even more.

Stephanie D.  |  Premières impressions 
Évaluation :
4

The overall service and facility were great.

Crawford H.  |  Expérience générale 
Évaluation :
5

Mr. Asher is an excellent manager.

Luz Y.  |  Expérience générale 
Évaluation :
5

Very nice and helpful at this location!!

Kelly M.  |  Expérience générale 
Évaluation :
5

Thank you so much

gwendolyn b.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful

theresa s.  |  Premières impressions 
Évaluation :
1

I rented a storage unit for nearly 3 years and rented in prior times. Sad to say that i will never consider your business again due to your lack of providing me with general info when i call to inquire about my bank withdrawals from your company.

Jaime H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L.  |  Expérience générale 
Évaluation :
1

Customer service was never an ISSUE. THERE WAS NONE. You are not a face, you were Dollar bill. Their turnover rate had to be high. I never dealt with the same person. Impossible to call, 3 days late. Then the calls start. Horrible Place

gary l.  |  Expérience générale 
Évaluation :
5

THE MANAGER GUY HELPED US, AND HE WAS AWESOME HELP AND VERY FRIENDLY!!

Matlyne M.  |  Premières impressions 
Évaluation :
5

Everything is fine

majeed o.  |  Premières impressions 
Évaluation :
5

Great staff

roger j.  |  Expérience générale 
Évaluation :
4

There are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behavior

andrea d.  |  Expérience générale 
Évaluation :
5

Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.

Jason A.  |  Premières impressions 
Évaluation :
3

Staff knowledge and engagement in consistent.

DIANE S.  |  Expérience générale 
Évaluation :
5

A knowledgeable and helpful crew

roger j.  |  Premières impressions 
Évaluation :
4

Leticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistance

coleen o.  |  Expérience générale 
Évaluation :
5

LG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.

jean G.  |  Expérience générale 
Évaluation :
5

Staff friendly, efficient, and very accommodating for my storage and truck rental experience

NICHOLAS I.  |  Expérience générale 
Évaluation :
3

i had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.

BARBARA M.  |  Expérience générale 
Évaluation :
3

Most of the staff were rude, especially the women. They treat you as if you are an imbecile and aren't really concerned with helping you. Very unpleasant and unprofessional people to be working with.

Ben C.  |  Expérience générale 
Évaluation :
2

I had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.

Jacob R.  |  Expérience générale 
Évaluation :
4

This was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.

GWENDOLYN H.  |  Expérience générale 
Évaluation :
5

If I need storage again i'll for one of your other sites if any. Thanks

Thomas R.  |  Expérience générale 
Évaluation :
3

Overall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.

Shayla P.  |  Expérience générale 
Évaluation :
5

The two ladies who assisted me were great and I appreciate the phenomenal service they provided.

Antoine M.  |  Expérience générale 
Évaluation :
5

Everyone was so friendly and helpful.

Leta P.  |  Expérience générale 
Évaluation :
1

No one gave me a receipt rude

Talisa P.  |  Premières impressions 
Évaluation :
5

The staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his face

Dolores R.  |  Expérience générale 
Évaluation :
4

Good service

Karen W.  |  Premières impressions 
Évaluation :
5

Great job thanks!

davone s.  |  Expérience générale 
Évaluation :
2

I wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.

Mikaela S.  |  Expérience générale 
Évaluation :
5

It is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the best

shishai w.  |  Expérience générale 
Évaluation :
5

Personnel were all friendly and helpful.

Leta P.  |  Premières impressions 
Évaluation :
4

The keypad for entry was down for a couple weeks, may want to look into this.

PAMELA S.  |  Expérience générale 
Évaluation :
5

Everything was pretty good and pretty affordable!!

David M.  |  Expérience générale 
Évaluation :
5

Friendly well organized staff, needed a truck at last minute with no reservation, no problems.

ellis w.  |  Expérience générale 
Évaluation :
5

Neil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.

alma b.  |  Premières impressions 
Évaluation :
1

Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointed

paul c.  |  Premières impressions 
Évaluation :
4

Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.

Tara S.  |  Premières impressions 
Évaluation :
1

People need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10

erica t.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

laura c.  |  Premières impressions 
Évaluation :
5

facility was clean and fresh.

Vickie M.  |  Expérience générale 
Évaluation :
5

It was stress relieving to have all the moving in and out tools it help alot

Lakie G.  |  Expérience générale 
Évaluation :
2

I wasnt happy about how the storage unit operates after its business hours.

Mikaela S.  |  Premières impressions 
Évaluation :
2

It's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.

Dawn P.  |  Expérience générale 
Évaluation :
3

Charges way too much for the rental. Yes, it was an indoor heated unit but 100,00 $ a month was just too much.

AAron C.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and attentive! Thank you for your help!

nicole r.  |  Premières impressions 
Évaluation :
5

Isaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.

Cathy B.  |  Expérience générale 
Évaluation :
5

Everyone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.

Sarah W.  |  Premières impressions 
Évaluation :
5

Very friendly staff, easy storage

Caroline E.  |  Expérience générale 
Évaluation :
5

Items arrived damaged and insurance doesn't cover that. Other than that, my items arrived.

Jason M.  |  Expérience générale 
Évaluation :
5

Great Service

Binyam G.  |  Expérience générale 
Évaluation :
5

Very courteous and customer service friendly

Yolanda M.  |  Premières impressions 
Évaluation :
5

I love uhaul they are friendly in convenient

zenzal n.  |  Expérience générale 
Évaluation :
4

seemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommend

Doris T.  |  Expérience générale 
Évaluation :
5

Vary good personality

Brenda R.  |  Premières impressions 
Évaluation :
5

Thank you for being there when I need it. Everything went right. Thank you for your service.

MARUJA G.  |  Expérience générale 
Évaluation :
1

If you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on property

Stephanie H.  |  Expérience générale 
Évaluation :
1

I never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.

lovie a.  |  Premières impressions 
Évaluation :
4

Very clean!!

Sandra K.  |  Expérience générale 
Évaluation :
4

I wish my unit was closer to the door

George B.  |  Premières impressions 
Évaluation :
3

Some of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting me

Juan g.  |  Expérience générale 
Évaluation :
5

I Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌

karen l.  |  Expérience générale 
Évaluation :
4

Manager was very friendly & helpful, made a stressful time smoother

Kelly C.  |  Réservation 
Évaluation :
5

The two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pul

Deeann H.  |  Expérience générale 
Évaluation :
5

Very good customer service

Tallalah B.  |  Réservation 
Évaluation :
4

Very good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.

LUZ R.  |  Expérience générale 
Évaluation :
5

No problems. All went well, Thank you!

Kolmon C.  |  Réservation 
Évaluation :
5

Great job

Ranelda S.  |  Réservation 
Évaluation :
1

Impossible to get on the phone

Kisten S.  |  Expérience générale 
Évaluation :
2

You don't want my feedback. Trust me.

Michael S.  |  Réservation 
Évaluation :
4

need to be open later than the office

diana a.  |  Expérience générale 
Évaluation :
3

I was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!

MATTHEW O.  |  Réservation 
Évaluation :
4

Everything went smooth.

Tracy S.  |  Réservation 
Évaluation :
1

This was not a good experience.The staff are under trained,and had bad attitudes.

Mark T.  |  Expérience générale 
Évaluation :
5

Everything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.

Jeffrey B.  |  Réservation 
Évaluation :
4

Overall good friendly service

Cynthia W.  |  Expérience générale 
Évaluation :
5

It was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.

Shamika M.  |  Expérience générale 
Non reviews have been submitted for this location.

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