Évaluations des clients U-Haul Moving & Storage at State Line

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at State Line

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Wanda Q. le

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To be courteous..

Grant S. le

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Le client n'a pas laissé de commentaire.

Becky J. le

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No one was in the office. Had to wait, look around for someone and even called which no one answered. The attendent finally appeared but acted as if we were bothering her.

Bayley W. le

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Place was super clean and equipment was clean but the staff at the front desk seemed miserable. When we returned equipment the guy in the shop was very pleasent.

Leah L. le

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Le client n'a pas laissé de commentaire.

Jesse P. le

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Le client n'a pas laissé de commentaire.

Lisa R. le

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Wonderful guy, was very helpful getting everything done and us on our way

Richard J. le

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Le client n'a pas laissé de commentaire.

Kathryn D. le

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Le client n'a pas laissé de commentaire.

Jacqueline T. le

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Le client n'a pas laissé de commentaire.

kristi K. le

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Le client n'a pas laissé de commentaire.

Don B. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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Workers to be more responsive to customers.

Barry B. le

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I was misinformed how the insurance works. I was told it would be a $80 one time payment not $80 a day. Please have your employees explain exactly how everything works step by step because I think he got in a hurry because he was bouncing around.

Mitch B. le

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Friendly, helpful, answered all questions

David T. le

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Le client n'a pas laissé de commentaire.

Jacqueline H. le

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Le client n'a pas laissé de commentaire.

Sonya C. le

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God bless you all and thank you for all you do for everyone you all are a true blessing. I will recommend you guys wherever I go outstanding customer service so very friendly and helpful. God bless you all again. Lovingly Minister Sonya Collins ( Praise God while we can)

Amanda G. le

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The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Richard B. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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The person was rude and said trailer running lights were working was pulled over in Alabama twice for running lights not working was extremely disappointing

johnny t. le

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Le client n'a pas laissé de commentaire.

Teresa P. le

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Le client n'a pas laissé de commentaire.

Joseph E. le

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The place was full of people and only 1 person working. Person was not friendly almost to the point of rude; I guess it was because she had no help. Lots waiting. Not very efficient. Probably won't go back there.

Cynthia C. le

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The agent wasn’t very accommodating. I asked to rent a trailer and she proceeded to try to rent me a truck only to tell me that there were none available hen I needed. She was upset when I said that I didn’t want a truck only a trailer for a single day. I told her that we would be able to return the same day but she insisted we rent it one way. When my husband went to pick it up he tried to get her to change it but she said no. She gave us a drop off location miles from where we were unloading when there were other locations closer and with better hours. She failed to tell him we would need your app to do an after hours drop off (we were finished by 2 pm) .

Kay H. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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Absolutely great !!

CHRISTOPHER P. le

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Absolutely great !!

Lisa P. le

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Cleanest uhaul/storage place and nicest people ever.

Patricia P. le

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Le client n'a pas laissé de commentaire.

Karl S. le

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Someone could answer the phone locally. An operator from somewhere else cannot help me with a local rental. I had to go to the store in person too see what was available.

shane b. le

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The worst customer service experience I've ever had. Will tell everyone I know about this place. I will also be going on Yelp and Facebook to tell everyone how I was treated.

james p. le

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Le client n'a pas laissé de commentaire.

Nina H. le

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I dropped trailer off on Sunday, receipt in my email 7am...thank you

Anthony K. le

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Le client n'a pas laissé de commentaire.

Nicholas L. le

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My truck was not pulling up in the system when I dropped it off. This caused the employee to need to accept it without being able to generate a receipt or put the truck as returned in the system. This was a day before the truck was due. A week later, without anyone contacting me, I was charged for four extra days of having the truck, a $237 charge. I called immediately to have it looked into and reversed. I am now having to wait several days to get the money returned. Not a good experience.

Kathryn C. le

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Le client n'a pas laissé de commentaire.

Lee B. le

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Le client n'a pas laissé de commentaire.

Ralph F. le

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Le client n'a pas laissé de commentaire.

Brittney W. le

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Le client n'a pas laissé de commentaire.

Colisha M. le

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Le client n'a pas laissé de commentaire.

Adam C. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

CHARLES B. le

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Le client n'a pas laissé de commentaire.

Clyde P. le

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Le client n'a pas laissé de commentaire.

ashley k. le

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I was told that our rental fee would be the same if we dropped the dolly on state line or mt pleasant and so we dropped it off in mt pleasant. They charged us 40 extra dollars!!! Dont tell someone one thing and then charge them a fee! It is cruel. We really didnt have the extra money to give and all because of the lack of communication on yalls end, we are out 40 dollars. Terrible communication skills and would hate for anyone else to get bamboozled.

Mark D. le

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Le client n'a pas laissé de commentaire.

Christopher G. le

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Wish all Uhaul locations were like this one. Drive through service and under cover.

CAROLYN T. le

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Not anything

mike s. le

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Melissa was very courteous and did a great job. Just for your knowledge, she had a couple of customers come in while I was there. They were rather rude and I don't why. She handled it very professionally. Also there was a young man helping her out, Justin, and I was impressed with him as well. Great experience.

Jack W. le

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Great service !!!

CHRIS D. le

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GREAT CUSTOMER SERVICE

Rob W. le

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On May 10th, I reserved a truck, auto transport, and supplies from Uhaul.com, and was given a confirmation #. Every single part of the service has been a disaster: 1. You advertise that all unused supplies can be returned for a refund, but dozens of boxes were returned and you refused to issue a refund. 2. The equipment was not available, despite my CONFIRMED reservation. I had to make dozens of phone calls, and drive to THREE separate U haul locations (one of them TWICE), to get all the reserved equipment. Then, after I spent a great deal of money on gas driving around, you charged me for gas when I returned the truck!!! 3. I was double-charged for the auto transport because they rented my auto transport to someone else (after they convinced me to leave it on their lot while I loaded the truck), I therefore had 2 rent a second auto transport, and Uhaul charged twice for the first one. How can you rent something that is already rentyed out--smells like fraud to me!!!! 4. I booked movers through your website to pack, load, and unload. The first set that pack and loaded, refused to use the pads and dividers I had for the purpose. As such many of my glasses and dishes broke, and all of my furniture is scratched because they refused to use the furniture pads. When I called about this, they refuse to help because I gave the payment code to these thugs (3 large blacks that would have surely assaulted me had I refused to give them the payment code!!! 5. The movers at my destination didn't arrive at the scheduled time (10am), so I phoned them at 10:30 and was told they would arrive between 12 and 12:30, when that time came and went I made other arrangements to unload the truck. At 1 they texted they were 30 mins away, so I cancelled the order. When they arrived at nearly 2pm, I told them it was cancelled. These movers became irate and called and texted in a threatening manner that I owe them a "travelling fee" for them to show up 4 hours late. Only when I told them I would call the police did they stop harassing me. 6. When I returned the truck, they charged me for gas, even though I returned it with the same amount in it!

Rob W. le

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On May 10th, I reserved a truck, auto transport, and supplies from Uhaul.com, and was given a confirmation #. Every single part of the service has been a disaster: 1. You advertise that all unused supplies can be returned for a refund, but dozens of boxes were returned and you refused to issue a refund. 2. The equipment was not available, despite my CONFIRMED reservation. I had to make dozens of phone calls, and drive to THREE separate U haul locations (one of them TWICE), to get all the reserved equipment. Then, after I spent a great deal of money on gas driving around, you charged me for gas when I returned the truck!!! 3. I was double-charged for the auto transport because they rented my auto transport to someone else (after they convinced me to leave it on their lot while I loaded the truck), I therefore had 2 rent a second auto transport, and Uhaul charged twice for the first one. How can you rent something that is already rentyed out--smells like fraud to me!!!! 4. I booked movers through your website to pack, load, and unload. The first set that pack and loaded, refused to use the pads and dividers I had for the purpose. As such many of my glasses and dishes broke, and all of my furniture is scratched because they refused to use the furniture pads. When I called about this, they refuse to help because I gave the payment code to these thugs (3 large blacks that would have surely assaulted me had I refused to give them the payment code!!! 5. The movers at my destination didn't arrive at the scheduled time (10am), so I phoned them at 10:30 and was told they would arrive between 12 and 12:30, when that time came and went I made other arrangements to unload the truck. At 1 they texted they were 30 mins away, so I cancelled the order. When they arrived at nearly 2pm, I told them it was cancelled. These movers became irate and called and texted in a threatening manner that I owe them a "travelling fee" for them to show up 4 hours late. Only when I told them I would call the police did they stop harassing me. 6. When I returned the truck, they charged me for gas, even though I returned it with the same amount in it!

Takika T. le

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They were horrible. Lack of employees, my tail light was on the trailer , my reservation wasn’t ready and the manager rude .

Joseph A. le

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Le client n'a pas laissé de commentaire.

Tammy P. le

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Nothing

Kristen C. le

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When we arrived, the employee was sitting behind the desk where we couldn’t see him. He never said anything, We walked up to the desk, he was still sitting where he wasn’t viewable. I had to walk around the store to find him. He was very rude. We told him we were there to turn in a vehicle. He said well why haven’t you brought it to the turn in door? Take it to the third door. This was my first time renting with UHaul, so I had no idea what to do. We purchased the rental from a mom and pop type store, he walked us outside and helped us load the Dolly’s and checked the gas. Owner told me to return it with 3/4ths tank of gas. When we returned it, he had marked above 3/4. The employee at the actual uHaul dealership we returned it to said we would be charged another $16 for gas because it was not above 3/4ths a tank, but exactly at 3/4ths. When my dad explained what the mom and pop store guy told us, he stated that didn’t happened because it wasn’t UHaul policy, and called my father a liar.

Terry G. le

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This was the third uhaul location I had to drive to so I could drop off equipment. All other locations were closed and had no after hours drop off even though it was 1:00 pm on Saturday even though trailer was not due back till Sunday. Was told I would possibly be charged a destination location drop charge since not original location. Did not receive a location drop off till after I had already driven 200 miles and the location for drop off was a towing company and not an open uhaul facility. Was not going to leave trailer unattended after being on hold with uhaul almost 40 minutes. Second time in a month this same issue happened.

Sherilyn C. le

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Le client n'a pas laissé de commentaire.

patrick o. le

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Le client n'a pas laissé de commentaire.

Tomicka O. le

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We found roaches hiding between the wooden railings in the back of the uhaul. The general Mgr wasn't friendly. However, she did replace the uhaul after she accused us of "planting" the roaches. I would not use this location again.

KAY J. le

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Le client n'a pas laissé de commentaire.

Thomas O. le

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Le client n'a pas laissé de commentaire.

charles j. le

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It would be real nice if a person can call directly to the location where you pick the rental up instead of your call going somewhere else. The Manager there was very nice and helpful and the staff was very nice and helpful as well

jaquan j. le

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Great customer service

Tom L. le

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The attendee was very helpful with walking me thru the setup connections and how to properly secure the car on the trailer.

PATRICK O. le

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SUPER experience. Will use this location again.

David H. le

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Location would be rated excellent overall if not for the terrible customer service. Used this location once before with a great experience. This time the employee I dealt with was rude and had a poor attitude with myself as well as other customers

Bernard N. le

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Le client n'a pas laissé de commentaire.

Jasmine D. le

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Le client n'a pas laissé de commentaire.

Lawrence H. le

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Pleasant rental experience. The staff and equipment were excellent.

Lawrence H. le

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Actually a very pleasant experience overall, during very stressful times. Thanks.

Jennifer H. le

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Le client n'a pas laissé de commentaire.

Odell g. le

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This Uhaul employees was very helpful n took care business well.

Lona O. le

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Le client n'a pas laissé de commentaire.

Lona O. le

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Le client n'a pas laissé de commentaire.

Rita H. le

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Jonathan was very bush, however he was very helpful and polite.

Marionette D. le

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Great experience!

Melody W. le

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The truck I rented seemed like it was dying for an oil change and like it might break down at any moment. The cashier who helped me seemed so annoyed that she even had customers. I will say, the man closing the store was very nice to me and helpful.

Denise S. le

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Le client n'a pas laissé de commentaire.

Lora T. le

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If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

margaret m. le

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I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

margaret m. le

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Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

Michael G. le

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Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

MARY ANN J. le

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This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

Dorothy O. le

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none

joseph s. le

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Great Service

IvyAnna C. le

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Uhaul made moving very easy.