Évaluations des clients U-Haul Moving & Storage at State St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at State St

Cote générale :

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LUANNE L.
Évaluation :

Clean the trucks. Put the equipment io in the truck. Advise customers the truck bed may have ice due to low temps. Check the tires, so the customer doesn't have to wait for other customers to be serviced before they put air in tires. I fell & hurt my back due to the ice in the truck that no one warned me about.

ALBERT B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RONDELA B.
Évaluation :

The only thing I dislike is everytime I rent they always charge me for 2 days instead of one and I always have to call to get a refund

DARRYL R.
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Everything was great fast and friendly service keep up good job.

JOHANNA S.
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Uhaul wasn't ready when we came on time theh abs to clean it the staff is nice but the equipment wasn't ready

Mitchell D.
Évaluation :

The van windshield was completely covered with snow and ice. The employee I told about this told me it was my problem. He ultimately handed me a fractured ice scraper to clear the ice myself. I expected the van to be ready to go.

JAIRE B.
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Le client n'a pas laissé de commentaire.

JAMES C.
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My issues solely lie with your company as a whole and your prices. Employees were cool.

HEATHER F.
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Le client n'a pas laissé de commentaire.

RACHAEL L.
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I had contact free pick up and waited over 50 mins for someone to approve my documents to get the truck and it ended up not working. They ended up having to cancel my order and redo it in the store. Definitely will be going to u haul for my moving needs

Elwonderick R.
Évaluation :

More friendly service

anthony G.
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A clean vehicle both onside and out would be a big plus. My feet stuck to the floor of the truck. Just a little bothersome.

JOHN S.
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Helpful staff. Reliable vehicle. Easy process.

KISHA K.
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Le client n'a pas laissé de commentaire.

ANITA L.
Évaluation :

I had problems scanning the site,..it locked me out of the account..the truck was clean, but when I loaded my load up and attempted to start the truck back up it wouldn't start..I had to call the 100# for assistance, and I had to pay for someone to give me a jump because if was too cold to be sitting and waiting for road side assistance.

LYNNETTE I.
Évaluation :

We were given excellent service at this location by the Christoper! Even when we came to pick up our trailer and drop off the trailer, employees were all very friendly and helpful Thank U!!!

AHMED H.
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Very fast and friendly service!

DARION E.
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Staff were knowledgeable and helpful. In and out.

DAVID Y.
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Le client n'a pas laissé de commentaire.

LIZ P.
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The cargo van was pretty dirty on the outside, so washing them would be nice.

Cole M.
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Le client n'a pas laissé de commentaire.

Catherine M.
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The office personnel were polite and efficient. This is the second time I've used this location and I will go here again!

RANDY W.
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Le client n'a pas laissé de commentaire.

MELVIS G.
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Le client n'a pas laissé de commentaire.

Nafessa B.
Évaluation :

The General Manager in this store did a outstanding job supporting all customers on Sat Jan 2. It was a busy day and I waited in line for approx 15-25 mins; however this gentleman kept his customers up to date with his next move; supporting customers outside, filling propane tank, helping two customers at once; going back and fourth from each register. If I had a business in Milwaukee he would have been hired on the spot. Phenomenal work ethics, respectful, hard worker, overall very very impressed. Without his attention to the customers like he did, my overall experience and rating today would have been terrible; but it's his transparency and positive attitude that made my experience different. He made my frustrating day much easier, especially because I'd just loss a beloved several days before. Huge thank you!!!!

JOSHUA T.
Évaluation :

Be sure to double shock the drop off destination for a one way rental because they put down the wrong destination address. I rented a one way and they had me going back to the city I rented the truck from instead of the location of the city I was going to.

BRANDON W.
Évaluation :

Liked how hard the worker was working when I pick up truck

Sheldon G.
Évaluation :

I never received a final bill. I want to make sure I was not over charged for mileage or fuel. It would have been nice if the attendant would have check everything before I left. He said I did not have to do anything.

CHAY S.
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slow worker

DAVID F.
Évaluation :

Manager was helpful and courteous. Customer service people were attentive and thoughtful.

Ann Marie A.
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Le client n'a pas laissé de commentaire.

Lasonia S.
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Le client n'a pas laissé de commentaire.

Tittle P.
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Le client n'a pas laissé de commentaire.

KAREN T.
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The guys at this particular station were awesome

DIONNE J.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

Tatiana H.
Évaluation :

I was very pleased with the customer service here the general manager was really a great help mark thanks again

Peter T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexandra S.
Évaluation :

I specifically came in to make sure of the total payment, was told it was one price and then days later they charged me again after assuring me I wouldn't be charged any more. This was the second time in one rental they took more money than what was told to me. I was told it was $35 upon pick up and was charged $60, then 4 days later I was charged another $20. Uhaul needs to figure out their prices before charging people 3 times for the same rental vehicle and lying about prices.

TASHE L.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN D.
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All employees were helpful, polite, efficient and really nice!

JEVON H.
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Le client n'a pas laissé de commentaire.

Margaret K.
Évaluation :

The manager on site was very helpful and kind when we wanted to see if a larger truck was available at other locations. Romello, the clerk at the desk, was kind, helpful and had a wonderful sense of humor which brightened my day.

Brian G.
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Le client n'a pas laissé de commentaire.

JAYLA B.
Évaluation :

Everyone was very nice an plight very helpful an had great team work

kaneetha M.
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The vehicle was not clean on the inside out outside. I wasn't to concerned about the outside but the inside surely needed some attention as you wil be able to tell from the pictures I took.

MICHELLE M.
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Le client n'a pas laissé de commentaire.

CAVAN M.
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Le client n'a pas laissé de commentaire.

BENGLO K.
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Le client n'a pas laissé de commentaire.

Jaz H.
Évaluation :

Took over an hour to get the u-box

COLLEEN B.
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Le client n'a pas laissé de commentaire.

ZACHARY L.
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Le client n'a pas laissé de commentaire.

Cambryelle G.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

William V.
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Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

The installer at this facility was installing a 5x8 trailer to my 89 Mercury Grand Marquis. It appears as I was watching him hooking to my car he did it correctly. I made it just 3 blocks from my house and I felt a bump from the rear of car, got out found that the trailer was off the hitch. The installer forgot to lock the cap to the hitch ball, I call that store and told them what happen, agent at store told me that his installer forgot to lock cap screw to the ball. Ask me can I make it safely back to store and I told him that I couldn't, then the call was dissonnected. As I'm stuck in traffic I had to Call my son to come to me, he's knows about hitching trailer to vehicles and put the trailer back on the ball and lock it securely. I then continue on my way to do my haul, once I returned to dropoff trailer I saw the installer who on install the trailer to my car. I told him how could you forget to secured the trailer to the ball, he look at me and said "what happen". Then I told him what happen and I call the store, and the other agent on duty that was there told me you forgot to secured the trsiler to ball. I told him luckily there was no damage to my car or bumper, the only response I got from the person who did the hookup was this. "Did you paid by card or cash". What? That all he was concern with was payment? Not once did he offer a apology, sorry, or no charge for my inconvenience. I was in disbelief and upset, that I just what him unhooked the trailer and I left. One thing I notice with this person who hooked up my trailer, he was into cell and not paying attention to what he was doing. If he was focus on the job on hand and not his cell. He would've been giving me the service I deserved and hooked up the trailer correctly. And I deserve compensation for my inconvenience and I should receive a refund. Please follow up and I can be reach at valdezsherard@yahoo.com or 414 412 4474. Robert Sherard

Joel B.
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Le client n'a pas laissé de commentaire.

CHARMIN G.
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Le client n'a pas laissé de commentaire.

RONNELL B.
Évaluation :

Good

ANTHONY S.
Évaluation :

People were great to work with and very helpful. Thank you

John J.
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Very professional

DONTAE F.
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Le client n'a pas laissé de commentaire.

SANDRA W.
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I was charged twice for service rendered. They have credited my account for the overcharge.

Kynnedy L.
Évaluation :

More staffing and better maintenance on the trucks. Especially if the battery keeps dying in the middle of peoples moves.

Ahmed A.
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Battery died and was stranded in the cold for 2 hours .

demar N.
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Le client n'a pas laissé de commentaire.

ANITA B.
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Agents were friendly and worked quickly, despite a large number of us and the Covid procedures.

Daniel K.
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Le client n'a pas laissé de commentaire.

Bianca H.
Évaluation :

Great customer service. The vehicle's are always nice, clean and in great running condition. I highly recommend this location!

Deborah R.
Évaluation :

Customer service

David M.
Évaluation :

Didn't explain everything about my deposit

Bryan A.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Nice folks there. Professional. Courteous.

TINA M.
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Le client n'a pas laissé de commentaire.

BRENDAN L.
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Le client n'a pas laissé de commentaire.

Alicia T.
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Le client n'a pas laissé de commentaire.

Jamie F.
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Le client n'a pas laissé de commentaire.

JEDHIA P.
Évaluation :

Continue to keep up the great work!

Michael E.
Évaluation :

Thanks U-Haul,

ROBERT P.
Évaluation :

Would be nice if they would email me my how much refund is

JOHN L.
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Le client n'a pas laissé de commentaire.

JAMES D.
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There were different prices for credit card holders and debit card holders. I felt that was unfair practice.

DAVID B.
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Very unorganized, went to get the truck I reserved. Told me they didn't have any No one knew what they were doing

David J.
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Le client n'a pas laissé de commentaire.

RYAN I.
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Le client n'a pas laissé de commentaire.

Deidra K.
Évaluation :

Location

CARLA B.
Évaluation :

Great services

TERRY R.
Évaluation :

Very poor Customer Service Staff Rude Truck I rented needs maintenance

DARRELL W.
Évaluation :

Professional, friendly, keep it simple, hassle-free customer service. I showed up 2 hours early & they accommodated my truck rental with no problems.

henry K.
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Le client n'a pas laissé de commentaire.

Elizabeth K.
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Le client n'a pas laissé de commentaire.

THOMAS L.
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Le client n'a pas laissé de commentaire.

GARFIELD P.
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Le client n'a pas laissé de commentaire.

REBA C.
Évaluation :

I rented a truck for one hour to move a fridge and I was charged 73.73 more than because the girl who took the truck back didn't check it back in.

MAJIUS G.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Carolyn B.
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He knew who I was when I pulled up and had me taken care of and my receipt sent in literal seconds which suggests he took the time to look at what he had coming in that day, uhual had really stepped up it's game and I will be using you again soon!

Chantel F.
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Le client n'a pas laissé de commentaire.

HENRY E.
Évaluation :

When I came in to rent the truck the young lady was taking care of her personal business on her phone and the truck was not sanitized I had to ask the person that take care of the trucks to sanitize the inside of the truck and he just did a wipe down

Tom T.
Évaluation :

after leaving location, noticed tires were in very poor shape, called uhaul, tech I had was outstanding set me up with roadside assistance, roadside mechanic was also outstanding, manager from location was supposed to contact me, but never did

LISA B.
Évaluation :

Le client n'a pas laissé de commentaire.

terry o. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Arlene C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

New Blood C. | Expérience générale |
Évaluation :

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

DAVID C. | Premières impressions |
Évaluation :

Staff was extremely helpful and friendly.

Nayah D. | Expérience générale |
Évaluation :

Needs better cleaners and better customer service reps.

Oghenetega A. | Premières impressions |
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You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

francesca m. | Expérience générale |
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No comments

Amber N. | Premières impressions |
Évaluation :

Everyone was friendly and helpful

alicia y. | Expérience générale |
Évaluation :

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

TERRI H. | Expérience générale |
Évaluation :

staff was very helpful and courteous thank you for great services

Eboni D. | Réservation |
Évaluation :

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

ALBERT B. | Réservation |
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*

Lynnetta W. | Expérience générale |
Évaluation :

Thanks for the help and using of your faucilty

nikita g. | Réservation |
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The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g. | Réservation |
Évaluation :

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min

Non reviews have been submitted for this location.

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