Customer Reviews for U-Haul Moving & Storage at State St

4284 évaluations

2020 W State St   Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

(414) 933-7766

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(414) 933-7766

2020 W State St
Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent

NEWSHMONG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
3

Third time using vehicles from this location. Each rental had dirty windshields.

WALTER C. 
Évaluation :
2

Have respectful employees.

MARIAH R. 
Évaluation :
5

More employees on busy days

Tamaris O. 
Évaluation :
5

The manager went above and beyond to make sure my needs was rooming care of

JAZZAMIN G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitnie G. 
Évaluation :
4

The truck needed to be washed. There was red dirt all over it from where ever it came from. There were also damage inspection stickers in a couple spots. Overall the facility and mechanical condition of the truck were great. I will be using Uhaul again soon.

GREGG P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARNESE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Keep up the great work b your doing and stay safe🤗

LINDA C. 
Évaluation :
5

Excellent service à la clientèle

SELENTHIA J. 
Évaluation :
2

The guy that checked me in was not polite. He seemed like he was having a horrible day. We had to pull our own truck out. The pick up was not customer orientated at all. I love going to east capital. In my opinion State street location is a dead zone, which is the feelings it gives. I hate this location.

Loretta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
5

As a senior citizen it's very hard checking in after hour there should be a better method, I always have problems checking in.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN C. 
Évaluation :
5

The truck was horrible. It stalled very bad. It ran out of gas so quick , I said spent a lot in gas, I think it had a gas leak.

Tanya P. 
Évaluation :
5

The location was amazing. The mobile check in process was difficult.

Michelle L. 
Évaluation :
5

Manager on sight gave excellent customer server service. He was very courteous and definitely made me feel as of I was good hands. His covid protocol to do his part in keeping himself, employees, customers protected in the store is the best I've seen so far. Definitely would recommend his store.

BRANDON M. 
Évaluation :
5

Great service...thanks

Ola E. 
Évaluation :
5

Nothing, customer service was fantastic.

Daniel K. 
Évaluation :
5

All went as planned. Staff and equipment were great. If needed will for sure rent again. Thanks

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM H. 
Évaluation :
1

The female representative with the glasses was very rude and hostile for no reason at all and when i dropped the vehicle off on time i was called the next day saying i never returned the vehicle

LARRY M. 
Évaluation :
3

I filed a dispute gas and mileage was incorrect.

Robin W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAGNOLIA A. 
Évaluation :
4

the staff was great - location was not so great

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA J. 
Évaluation :
4

I had to put

CRAIG G. 
Évaluation :
5

They were so nice talk to me like he been knowing me that make u feel comfortable

MARIA ELENA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

I didn't receive a refund for the mileage I didn't use and also when I received the keys to the truck there was no gas in the tank the needle was on E

VYNESSA D. 
Évaluation :
2

The truck needed to get a wash. I was also charged another fee of 56 $on top of already paying for mileage, van and for renting for less then a day. My original cost was 49 and the next day they took out another 56 without explanation. I've had several issues with this location.

Liz P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHANIE L. 
Évaluation :
1

Clean the trucks. Put the equipment io in the truck. Advise customers the truck bed may have ice due to low temps. Check the tires, so the customer doesn't have to wait for other customers to be serviced before they put air in tires. I fell & hurt my back due to the ice in the truck that no one warned me about.

LUANNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT B.  |  Expérience générale 
Évaluation :
4

The only thing I dislike is everytime I rent they always charge me for 2 days instead of one and I always have to call to get a refund

RONDELA B. 
Évaluation :
5

Everything was great fast and friendly service keep up good job.

DARRYL R. 
Évaluation :
2

Uhaul wasn't ready when we came on time theh abs to clean it the staff is nice but the equipment wasn't ready

JOHANNA S. 
Évaluation :
2

The van windshield was completely covered with snow and ice. The employee I told about this told me it was my problem. He ultimately handed me a fractured ice scraper to clear the ice myself. I expected the van to be ready to go.

Mitchell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIRE B. 
Évaluation :
5

My issues solely lie with your company as a whole and your prices. Employees were cool.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER F. 
Évaluation :
1

I had contact free pick up and waited over 50 mins for someone to approve my documents to get the truck and it ended up not working. They ended up having to cancel my order and redo it in the store. Definitely will be going to u haul for my moving needs

RACHAEL L. 
Évaluation :
1

More friendly service

Elwonderick R. 
Évaluation :
4

A clean vehicle both onside and out would be a big plus. My feet stuck to the floor of the truck. Just a little bothersome.

anthony G. 
Évaluation :
5

Helpful staff. Reliable vehicle. Easy process.

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KISHA K. 
Évaluation :
4

I had problems scanning the site,..it locked me out of the account..the truck was clean, but when I loaded my load up and attempted to start the truck back up it wouldn't start..I had to call the 100# for assistance, and I had to pay for someone to give me a jump because if was too cold to be sitting and waiting for road side assistance.

ANITA L. 
Évaluation :
5

We were given excellent service at this location by the Christoper! Even when we came to pick up our trailer and drop off the trailer, employees were all very friendly and helpful Thank U!!!

LYNNETTE I. 
Évaluation :
5

Very fast and friendly service!

AHMED H. 
Évaluation :
5

Staff were knowledgeable and helpful. In and out.

DARION E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Y. 
Évaluation :
4

The cargo van was pretty dirty on the outside, so washing them would be nice.

LIZ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole M. 
Évaluation :
5

The office personnel were polite and efficient. This is the second time I've used this location and I will go here again!

Catherine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIS G. 
Évaluation :
5

The General Manager in this store did a outstanding job supporting all customers on Sat Jan 2. It was a busy day and I waited in line for approx 15-25 mins; however this gentleman kept his customers up to date with his next move; supporting customers outside, filling propane tank, helping two customers at once; going back and fourth from each register. If I had a business in Milwaukee he would have been hired on the spot. Phenomenal work ethics, respectful, hard worker, overall very very impressed. Without his attention to the customers like he did, my overall experience and rating today would have been terrible; but it's his transparency and positive attitude that made my experience different. He made my frustrating day much easier, especially because I'd just loss a beloved several days before. Huge thank you!!!!

Nafessa B. 
Évaluation :
3

Be sure to double shock the drop off destination for a one way rental because they put down the wrong destination address. I rented a one way and they had me going back to the city I rented the truck from instead of the location of the city I was going to.

JOSHUA T. 
Évaluation :
5

Liked how hard the worker was working when I pick up truck

BRANDON W. 
Évaluation :
3

I never received a final bill. I want to make sure I was not over charged for mileage or fuel. It would have been nice if the attendant would have check everything before I left. He said I did not have to do anything.

Sheldon G. 
Évaluation :
3

slow worker

CHAY S. 
Évaluation :
5

Manager was helpful and courteous. Customer service people were attentive and thoughtful.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Marie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lasonia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tittle P. 
Évaluation :
5

The guys at this particular station were awesome

KAREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

I was very pleased with the customer service here the general manager was really a great help mark thanks again

Tatiana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T.  |  Expérience générale 
Évaluation :
3

I specifically came in to make sure of the total payment, was told it was one price and then days later they charged me again after assuring me I wouldn't be charged any more. This was the second time in one rental they took more money than what was told to me. I was told it was 35 $upon pick up and was charged 60 $then 4 days later I was charged another 20 $. Uhaul needs to figure out their prices before charging people 3 times for the same rental vehicle and lying about prices.

Alexandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHE L. 
Évaluation :
5

All employees were helpful, polite, efficient and really nice!

KAREN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEVON H. 
Évaluation :
5

The manager on site was very helpful and kind when we wanted to see if a larger truck was available at other locations. Romello, the clerk at the desk, was kind, helpful and had a wonderful sense of humor which brightened my day.

Margaret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Everyone was very nice an plight very helpful an had great team work

JAYLA B. 
Évaluation :
5

The vehicle was not clean on the inside out outside. I wasn't to concerned about the outside but the inside surely needed some attention as you wil be able to tell from the pictures I took.

kaneetha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAVAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENGLO K. 
Évaluation :
1

Took over an hour to get the u-box

Jaz H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLLEEN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZACHARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cambryelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
4

The installer at this facility was installing a 5x8 trailer to my 89 Mercury Grand Marquis. It appears as I was watching him hooking to my car he did it correctly. I made it just 3 blocks from my house and I felt a bump from the rear of car, got out found that the trailer was off the hitch. The installer forgot to lock the cap to the hitch ball, I call that store and told them what happen, agent at store told me that his installer forgot to lock cap screw to the ball. Ask me can I make it safely back to store and I told him that I couldn't, then the call was dissonnected. As I'm stuck in traffic I had to Call my son to come to me, he's knows about hitching trailer to vehicles and put the trailer back on the ball and lock it securely. I then continue on my way to do my haul, once I returned to dropoff trailer I saw the installer who on install the trailer to my car. I told him how could you forget to secured the trailer to the ball, he look at me and said "what happen". Then I told him what happen and I call the store, and the other agent on duty that was there told me you forgot to secured the trsiler to ball. I told him luckily there was no damage to my car or bumper, the only response I got from the person who did the hookup was this. "Did you paid by card or cash". What? That all he was concern with was payment? Not once did he offer a apology, sorry, or no charge for my inconvenience. I was in disbelief and upset, that I just what him unhooked the trailer and I left. One thing I notice with this person who hooked up my trailer, he was into cell and not paying attention to what he was doing. If he was focus on the job on hand and not his cell. He would've been giving me the service I deserved and hooked up the trailer correctly. And I deserve compensation for my inconvenience and I should receive a refund. Please follow up and I can be reach at valdezsherard@yahoo.com or 414 412 4474. Robert Sherard

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARMIN G. 
Évaluation :
5

Bien

RONNELL B. 
Évaluation :
5

People were great to work with and very helpful. Merci

ANTHONY S. 
Évaluation :
5

Very professional

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTAE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene C.  |  Premières impressions 
Évaluation :
5

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

New Blood C.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and friendly.

DAVID C.  |  Premières impressions 
Évaluation :
3

Needs better cleaners and better customer service reps.

Nayah D.  |  Expérience générale 
Évaluation :
1

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Merci.

Oghenetega A.  |  Premières impressions 
Évaluation :
5

No comments

francesca m.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful

Amber N.  |  Premières impressions 
Évaluation :
5

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

alicia y.  |  Expérience générale 
Évaluation :
5

staff was very helpful and courteous thank you for great services

TERRI H.  |  Expérience générale 
Évaluation :
2

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

Eboni D.  |  Réservation 
Évaluation :
5

*

ALBERT B.  |  Réservation 
Évaluation :
5

Thanks for the help and using of your faucilty

Lynnetta W.  |  Expérience générale 
Évaluation :
1

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g.  |  Réservation 
Évaluation :
1

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We've been waiting g for over1:45 min

nikita g.  |  Réservation 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
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  • Icône de conteneur de U-Box
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  • Icône de fournitures de déménagement
    Accessoires de déménagement

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  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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