I am disappointed with my experience with U-Haul’s storage business, especially the limited assistance available when customers lose or have stolen keys and face potential security compromises. As a storage customer, I expected to have access to a reasonable, clearly communicated process for resolving a lock-and-access problem. Unfortunately, when I lost access to my storage units, the assistance available to me was insufficient to resolve the situation. The lack of a practical solution left me unable to access my belongings and ultimately led me to abandon the storage units. I understand that storage facilities must maintain strict security procedures to protect customers’ property. However, security policies should be accompanied by reasonable procedures that help authorized customers regain access when keys are lost or stolen. Customers should not be left feeling that they have no viable options when an access issue arises.
Earl L | Expérience généraleSelf Storage Units in Milwaukee, WI, 53233
U-Haul Moving & Storage de State St
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- 4,0 - Cote moyenne des clients
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CASTELLA L | Premières impressionsVery clean and friendly staff. This could be considered a rough part of our city, yet, I never felt unsafe. They are really good about keeping a safe and secure environment there. impressive. I definitely will be recommending this location to friends
Myra J | Expérience généraleAlways treat the community with respect!
Tolonda C | Expérience généraleNot in the nicest area of town but the facility was well maintained and the inside secure and easy to use. There were people begging for money on one occasion while trying to move belongings in which I felt uncomfortable with, but that was in the alley adjacent to the facility so not sure they could do much about it.
Chad A | Expérience généraleThe clerk was super nice and helpful.
Chad A | Premières impressionsVery professional and courteous attendant worked with my family to satisfy our moving and storage needs.
REBA B | Premières impressionsFavorite Uhaul place
Delando M | Premières impressionsIt was rat poop inside the unit, like everywhere. That was so disgusting.
TORIA G | Premières impressionsPoor customer service rats and bed bugs
Darrell W | Expérience généraleVery good worker at the store
maddie l | Expérience généraleGreat
maddie l | Premières impressions