I have never been serviced this well as what Devin and the crew do.David M.
Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue
Pour nous contacter
Old Town, ME 04468
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Management is amazing and very helpfulHAROLD F. | Expérience générale
Have trailer balls and receivers available for rent rather than just purchase.Mark H.
Le client n'a pas laissé de commentaire.Charles M.
Devin is great!!Nathaniel M. | Premières impressions
Devin is awesome she’s the best. Plus cute toROBERT H. | Premières impressions
Le client n'a pas laissé de commentaire.Harrison C.
Had to contact the pick up site twice to ensure I would get my preferred pick up time and date.Scott H.
Le client n'a pas laissé de commentaire.Stanley V.
Le client n'a pas laissé de commentaire.William E.
I can't remember the guy that rented me the last U-Haul but he deserves a promotionNshuti G.
Le client n'a pas laissé de commentaire.Robert H.
All good...can't think of anything to improve. Customer service is always kind and customer-friendly.Nancy B.
Le client n'a pas laissé de commentaire.Chad B.
Le client n'a pas laissé de commentaire.Jay M.
The moving truck smelled like a locker room and cigarettes. The spray of air freshener doesn't really work.Christopher L.
All very good. I very much appreciate the service, the efficiency and the staff.Wendy G.
The staff is very helpful and friendly. The operation is top notch.Wendy C.
Thank you for friendly service and quick exit👍TIM G.
Quick to serve, thank youtim G.
Thank you to Devin and Natasha they are both greatJohn M.
Thank you, we are very appreciative of the excellent customer service provided by your team and the security of storing our goods the past few years.Steve G. | Expérience générale
No improvement needed. Excellent service as always! Merci.Kathi R.
Le client n'a pas laissé de commentaire.Jon K.
Everything was great! Fast & friendly.David R.
Le client n'a pas laissé de commentaire.john P.
Devin and the crew have always gone above and beyond to help all customers out. I see it when I am in line waiting for my turn. They always have a positive attitude and have a smile on their faces. Other companies should take some notes on how this U-Haul location does it the right way.David M.
Le client n'a pas laissé de commentaire.Neil F.
Le client n'a pas laissé de commentaire.Darlyne G. | Expérience générale
Not a single improvement necessary truck was where I needed it when I needed it for a affordable price and the staff can't be beat. I'll always return to this uhaul for my business needsDANIEL F.
Le client n'a pas laissé de commentaire.Karen M.
Excellent facility.Harland L. | Expérience générale
I was unaware that I had to go online to "return the vehicle" so I got charged an extra fee for "returning late" despite me returning the truck BEFORE the deadline on my contract! I am not pleased with U-Haul and honestly next time I'm just going to hire a moving company. It might be more expensive but at least I won't have to worry about any 'extra charges'.MAria P.
Le client n'a pas laissé de commentaire.SHELLIE W.
Le client n'a pas laissé de commentaire.NOLAN M.
Le client n'a pas laissé de commentaire.lauren g. | Expérience générale
I have utilized services, provided by U-Haul fairly frequently. Overall, I've had good experiences throughout the various locations. However… this particular U-Haul location is, by far, my favorite. Beginning with the manager, who always seems to strive to ensure that customers are as satisfied as possible, while maintaining professional and fair practices…her leadership and management skills show in the practices of her staff. Merci.ROBERT P. | Expérience générale
Fast service and very cheerfulDANA L.
Staff was friendly and responsive. If I'm being nit picky the only improvement would be to clear ice away more quickly. The front area of my unit was treacherous at one point. I get it, Maine in the winter time is difficult. Other than that, it was easy, clean and I felt taken care of at all times. Thx for a great experience!Daniel p. | Expérience générale
most of my things were ruined in the storage from mice and mold. had a very difficult time with additional charges after move out, communication about fees was not clear and turned out to be incorrect. Would not use this storage in the future.Brianna C. | Expérience générale
Door ways entering climate control could use more attending (such as, ice build up). Also during icy/snowy weather the buttons stick as well as card slide, they freeze up. I hope this was helpful. This is all due to our wonderful maine climate. and I moved in during a storm. Then moved in another unit on a warm day when everything was melting. Also having a dumpster on site could be beneficial. (Just a thought) overall I am happy with uhaul services.Hannah M. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN F.
Le client n'a pas laissé de commentaire.STEPHEN Y.
Le client n'a pas laissé de commentaire.DOROTHY E.
I am not happy the day we moved out the girl didn't put us as moved out and you guys charged our debit card. I'm so not happy about this.CHARLES and MELISSA S. | Expérience générale
I have used this particular facility twice and will always do my business with you. The staff are very helpful and friendly. Never had a problem!!!Jeannette M. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL D.
Le client n'a pas laissé de commentaire.ERIK M.
My account was closed on the 18th of January reminder 30th of January the charge me another $124 because nobody knew how to do their job and cancel out the fact that I was out of there on the 18th next time I need a storage unit I'm going to throw all my stuff out before I go to U-Haul the people were good the facility was good in Old Town the manager Devin was fantastic but the company itself is a bunch of people that just don't care about other people just want the money and that's all they care about so I will never use another facility or U-Haul truck again as long as I liveWayne M. | Expérience générale
Nothing you can do to improve, everything was perfect. The person that waited on me was excellent.GERALD K.
Le client n'a pas laissé de commentaire.Ryanne J. | Expérience générale
Le client n'a pas laissé de commentaire.Randy N.
The nicest people in the world work at this U-Haul. They were helpful and awesome in every way!! Give them all a big raise!!!Edward R. | Expérience générale
Staff is awesome!Daniel p. | Premières impressions
Charged for mileage but when I was working the order the main screen said mileage was included at 30 miles...charged anyways. Go figure. Don't trust what you rent online.Randy N.
Staff at old town location are super nice and helpful!LYNNE S.
Always excellent service! Deven and crew friendly and helpful. My Uhaul spot ,I recommend this location.KATHI R.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Rodney B.
Le client n'a pas laissé de commentaire.SHEY L.
There were security fences down. Worse yet you raised the rental fee twice in 1 year.Roy J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.BRIAN V.
Le client n'a pas laissé de commentaire.RANDY W.
My side by side was too big for a 10x10 and she immediately found me a 10x15 for a smooth transition. It was greatly appreciated!!!Lauren L. | Premières impressions
Le client n'a pas laissé de commentaire.Wayne M. | Expérience générale
I have not had a better place to put my stuff than the Old Town U-haul I used them for 3 yrs to store my stuff the prices were very good. Security is good for where I was. I would go right back there again if I needed to.Lisa G. | Expérience générale
Le client n'a pas laissé de commentaire.DUSTIN A.
Staff were friendly and helpful, as always...NANCY B.
Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.Richard J. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA W.
Le client n'a pas laissé de commentaire.Victoria N. | Premières impressions
Le client n'a pas laissé de commentaire.Sara H. | Expérience générale
The staff were friendly and efficient, from my I initial phone call to drop off. Everything was as easy as could be!KRISTIN O.
Le client n'a pas laissé de commentaire.Eric F. | Expérience générale
I got over charged on miles by 400 miles. Was not asked where in New Brunswick I was going. Very dissatisfied. Will not use again ever.Keith R.
Very friendly. Did reservation online and was greeted and help right away when I arrived.JOHN L.
Le client n'a pas laissé de commentaire.DAVID M.
The nicest staff helped me!! I am super impressed by how simple and they made everything for me.Edward R. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Deborah R. | Expérience générale
Not much...Devin knows her job well, great customer service, so polite & professional...DONDI S.
Le client n'a pas laissé de commentaire.joseph s. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN S.
Devin was very knowledgeable of job & was such a polite young lady.dondi s. | Premières impressions
The crew at the Old Town U-Haul location we above and beyond. Super easy to work with and assist through a first time online registration/pick up. Hands down the most organized and efficient U-Haul experience I've had in 20 years of using U-Haul equipment. Je les recommande fortement.ANDREW W.
Just got too expensiveTimothy G. | Expérience générale
Le client n'a pas laissé de commentaire.REBECCA G.
Le client n'a pas laissé de commentaire.Dannielle G. | Premières impressions
I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.Dwan A. | Expérience générale
Y'all do a very good job, very helpful.SCOTT W.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.Sandra K. | Expérience générale
the manager is extremely efficient and friendly, she makes the process simple and with interest to return there next time we need a vehicle or suppliesARMANDO R.
Le client n'a pas laissé de commentaire.WILLIAM M.
Courteous and convenient, excellent customer careTHOMAS A.
Le client n'a pas laissé de commentaire.Helen V. | Expérience générale
Nothing, Devin is amazing!!ANTHONY V.
Reduce rental on trailer transport if dropped off early.STARR F.
Old Town Uhaul staff are excellent! I have rented there several times and always a pleasant experience. Merci.Kathi R.
Le client n'a pas laissé de commentaire.mike h. | Expérience générale
This process was smooth and the staff was friendly and professional. I appreciated their communication throughout the process and am so thankful they are here!CARLY M.
No waiting at this location although it was a little farther away for me so increased my mileage driven. The employee was very efficient and friendly. An excellent experience!JUDYTH L.
Le client n'a pas laissé de commentaire.Susan L. | Expérience générale
Professional, quick and clean.AARON W.
Le client n'a pas laissé de commentaire.Lisa W.
Very prompt, friendly and professional staff. Equipment ready and cleaned...no issue and drop off was quick and efficient. Best service around. Merci.DEREK N.
The staff was super helpful tooWilliam M. | Online Move In
Always use this location to store my college student daughter's dorm room belongings during the summer. Has worked out great!!!Roger L. | Expérience générale
Le client n'a pas laissé de commentaire.CHAD P.
Le client n'a pas laissé de commentaire.FRANK M.
Le client n'a pas laissé de commentaire.EMMANUEL A.
Le client n'a pas laissé de commentaire.Kayla K. | Expérience générale
Le client n'a pas laissé de commentaire.Jim W.
Le client n'a pas laissé de commentaire.WESLEY H.
I would recommend having the equipment where you reserve it, especially if someone has reserved it months in advance!! Seems simple but uhaul seems to it care at all about how their customers are being treated. Also I am still in the process of trying to get a refund for the extra day I did not use. (This is day two who knows how long it'll take) I would not recommend uhaul and I'd say to the company as a whole you have some major logistical issues that must be fixed before I'd even consider using you to rent again.Ryan B.
Nicholi helped a lot! Thank you so much!Kelly W. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph G.
I was very upset as I had made a reservation for a 26' truck two weeks prior to pick up only to find that they had a 20' truck. No one told be beforehand that they didn't have what I had reserved. Needless to say I was upset and wondered why no one had contacted me to alert me of the change to my reservation. There was NO HEADS UP!!!!! It was a frustrating experience to say the least and very disappointed.ANGELA G.
First time dealing with this location. Very good service.YVONNE C.
Le client n'a pas laissé de commentaire.FREDT H.
Very unfriendly service in officeAlfred L. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Asked for truck with certain towing capacity. Wasnt until ingad paid that they explained only 2" ball on truck but have reciever but is off center and high. Place I rented trailer from advised against it. Didnt use truck. Still had to pay $85 for nothing. Manager dismissed me saying "I showed you how it works". She didnt. She told me. Big difference. Not happy.SHANE B.
Le client n'a pas laissé de commentaire.DWIGHT H.
Le client n'a pas laissé de commentaire.ANTHONY C.
I don't feel I should have had to pay for Extra mileage when I made my reservation at the odlin road location but u-haul changed it to Stillwater avenue. I made my estimate based off my selection and had no control over the extra mileage.Richard F.
Le client n'a pas laissé de commentaire.PAULO EDUARDO C. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD B.
Always friendly quick service. I rent a trailer to get home improvement materials regularly. Upon return I am typically met in the parking lot as I back the trailer into the spot. Super easy and nice.MARK B.
Pleasure to do business with.YULANG T.
Le client n'a pas laissé de commentaire.Kingsley W.
Le client n'a pas laissé de commentaire.CINDY C.
I rented a van when I cleaned out my storage space, and turned it in to a U-Haul facility in a neighboring state, and everything went seamlessly. I was pleased.CINDY C. | Expérience générale
I was only there for a couple minutes. I dropped off my truck and the person who came out to meet me was Natasha. I told her about the bug infestation and she kindly said there'd be no additional charge when I said I did go over my miles (though I had put in more than enough gas to replace what I used for that). So I thought everything was done - but then the next day, saw there is a pending charge of around $60 additional. I don't know if that was for the extra day or not - because I had called Friday morning, 7/16, to say I thought I would need an extra day but they said they showed my contract going through Saturday 7/17 at 9 am. Which was weird because I thought I had rented just through 7/16, but then I thought it worked out evenly, even if it was a mistake by the Bangor people. I brought the truck back Friday evening. So, although Natasha was perfectly nice and helpful, somewhere along the line there were several miscommunications and I ended up owing more AND having a bug infestation (the bugs were not the fault of the Old Town location)Peggy K.
Le client n'a pas laissé de commentaire.Charlie L.
Le client n'a pas laissé de commentaire.SERGIO B.
Was a great experience! Only possible improvement I could suggest would be have two people working instead of just one, the poor guy had so many people to help and I think didn't need the extra stress. He did a great job helping us out.Dean C.
Le client n'a pas laissé de commentaire.MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.SARAH E.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Reginald B.
Very convenient extra storage that we needed in a pinch. Great service from the staff and very convenient getting in and out of the storage unit.CHris O. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.mike h. | Premières impressions
Le client n'a pas laissé de commentaire.DEBBIE R. | Expérience générale
Le client n'a pas laissé de commentaire.Delaina T. | Expérience générale
This is my preferred choice of u-haul companies.Jeannette M. | Premières impressions
No complaints about the storage or site associated with it.Joshua C. | Expérience générale
The young lady was very helpful, I’m sorry I don’t know her nameKAREN L. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey J. | Premières impressions
Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.Mark W. | Premières impressions
Overall good for the week that I've been storing stuff, no complaints about the facility or staff at the Stillwater Old Town site.Joshua C. | Premières impressions
Devin goes above & beyond!Sherry J. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha B. | Expérience générale
Le client n'a pas laissé de commentaire.Christian P. | Expérience générale
I rent storage space for an old vehicle each winter from Devin and her group. It always has been an excellent experience making the arrangements, and the space has always been clean and easy to access. They do a great job.Mark W. | Expérience générale
Devin was super helpful and very nice.Aaron H. | Premières impressions
Le client n'a pas laissé de commentaire.Susan L. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.BRADLEY K. | Premières impressions
Easy and convenient process, the store/office is very clean and the staff is great!James G. | Premières impressions
The customer service was over the top. Very thankful for your services. Merci.Susan C. | Expérience générale
This is the best facility whether your renting a truck or a storage unit. The manager Devin is Excellent. The employee Natasha is very polite and helpful. Just an all around excellent facility to do business with.Daniel W. | Premières impressions
Devin is amazing.Helen V. | Premières impressions
friendly and professional staffDerek N. | Online Move In
Uhaul was good no issues with them personally but I don't reccomend letting long term( longer than 6 months) in the normal storage. My stuff got moldy and rat droppings and chewed on some stuff but again my key was lost and the people I stayed with neglected the unit. Not uhaul's fault.lilian b. | Expérience générale
I had a really good experience this year in setting up the rental and taking possession of the bay. The staff member did an outstanding job making me feel at home. He is a great asset to your business.Mark W. | Premières impressions
Staff where helpful, cheerful and always pleasant to work with.Andria M. | Expérience générale
5s tars once the gate is repaired and closedBetsy S. | Premières impressions
The facilities were excellent and customer service was exceptional as well. Great job. They had everything that I would want or needed!James W. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua D. | Online Move In
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to othersPaula N. | Premières impressions
Le client n'a pas laissé de commentaire.Atik F. | Online Move In
Very helpful in getting me a small unit at the last moment, e-bill was nice and easy. Nice people on the phone both at initial contact and when I cancelled.Margaret C. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron B. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Le client n'a pas laissé de commentaire.Kerrigan W. | Expérience générale
Le client n'a pas laissé de commentaire.Mike A. | Expérience générale
the staff was very helpful and polite- great facility!Katherine T. | Premières impressions
The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.James B. | Online Move In
Le client n'a pas laissé de commentaire.Katherine M. | Expérience générale
Le client n'a pas laissé de commentaire.young-mee a. | Expérience générale
Le client n'a pas laissé de commentaire.Theresa A. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie C. | Expérience générale
Le client n'a pas laissé de commentaire.Four Directions D. | Premières impressions
NiceJill P. | Expérience générale
I have used Uhaul a few times and have had good experience. Merci.Kathi R. | Expérience générale
Helpful staff!!Patricia G. | Premières impressions
Le client n'a pas laissé de commentaire.deborah H. | Expérience générale
Le client n'a pas laissé de commentaire.Darlen M. | Expérience générale
I first wanna say the guy at the front desk was super nice and very helpful so what I'm about to say does not reflect how I feel about him cause I'm honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it's a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. ThanksKorey B. | Premières impressions
Le client n'a pas laissé de commentaire.Meryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry S. | Online Move In
I have used Uhaul 3 times now and have good experience. I recommend to anyone that needs to move and also use the storage rooms. Merci.Kathi R. | Premières impressions
The units were dirty and the only employee who wasn't rude to me was the female with the short brown hair. We had nothing but trouble with the automatic payment system, and ended up way overpaying.Rochelle C. | Expérience générale
Very helpful staff, made it a breeze to get the unit and move in.Frank S. | Premières impressions
Guy who checked me out was super nice.Dustin G. | Premières impressions
We have had very good experiences with renting storage facilities from UHaul in Old Town, Maine.lisa d. | Expérience générale
I have never had an issue accessing my unit and the staff is very friendly.Justin K. | Expérience générale
I'm pleased with the service provided.Beth G. | Expérience générale
Good serviceTimothy G. | Premières impressions
When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.Jeffrey L. | Premières impressions
Great serviceDaniel D. | Premières impressions
It was a very good experienceJessica W. | Expérience générale
Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.Connor C. | Expérience générale
She was knowledgeable, professional and courteous. I'm very pleased with her service.young-mee a. | Premières impressions
Received excellent service in a timely manner.Donna H. | Premières impressions
Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.Loving touch I. | Premières impressions
Everything went very well.Douglas B. | Expérience générale
Devin has been incredibly helpful to me and I so happy with the service and attention I have received.Shirar P. | Premières impressions
Professional service and well ran. I would highly recommend this storage.denise o. | Premières impressions
I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.CHAD L. | Expérience générale
Very friendly and helpful. Was a customer a few years back, had a good experience then too.terry c. | Premières impressions
Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(Timothy E. | Expérience générale
U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.Gerald S. | Expérience générale
Merci.Zelder M. | Expérience générale
Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTVRuthine L. | Expérience générale
Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!Douglas B. | Premières impressions
The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin