Very friendly staff and knowledgeable. Answered all my questions for me and made my overall experience there very comfortable and easy.
mark l. | First ImpressionsSelf Storage Units in Old Town, ME, 04468
U-Haul Moving & Storage de Stillwater Avenue
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- 4,0 - Cote moyenne des clients
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Your representative was very professional and courteous.
Stephen P. | First ImpressionsI really liked being able to rent the storage unit online without having to talk to anyone. However, when I got to the facility they were plowing which made figuring out where to go confusing since I didn't want to get in their way. Can't fault them for that though, it snowed and had to be cleared. I received a text message with my storage number and access code but when I finally found the storage unit, there wasn't anywhere to enter the access code. Only a plastic tag where the lock would be. After reviewing the move in instructions again I decided to break the tag and open the unit. Inside was the lock so all is well! But it was confusing why I had an access code. The map of the facilities could also use some love. It's hard to read. My last issue was after downloading the uhaul app and signing in, it didn't show my storage unit detailes. The website implied it would but after searching through the app multiple times I couldn't find it.
Michael T. | Online Move InWish the storage unit was better secured against moisture.
Paul P. | Overall ExperienceDEVIN does a excellent job with her customer support. She must be a great asset to Uhaul. Thank you for the positive experience.
RICHARD H. | First ImpressionsWhile I reside in this area,Anytime I need a storage facility,I will Always choose this one,at Stillwater Ave in Old Town Maine.Devon and her crew are Awesome and very dedicated to helping their customers. Thank You
Charles A. | First ImpressionsThe staff was friendly and helpful, but the after hours support was not helpful when we encountered challenges accessing the unit outside of regular business hours. The gate to the facility was consistently broken during all months of the year, and individuals were living in storage units inside the temperature controlled building. The staff there referenced that the camera system was broken when we informed them of the people living in the units. The team was very accommodating with the parking, but the off-site parking lot had units that were open and unlocked which posed a safety risk for us when utilizing that parking lot for our vehicles.
Omnicare l. | Overall ExperienceDevin and her team are the best, addresses concerns or problems asap!! Very courteous!!
DALE M. | First ImpressionsAlways pleasant and courageous. Clean
Anette D. | Overall ExperienceClean, great customer service.
MARGARET B. | First ImpressionsI can't say enough about the service and professionalism here - Devin and Daniel are amazing . Always polite, helpful and warm.
kristin L. | Overall Experience