Évaluations des clients U-Haul Moving & Storage at Sunrise Avenue

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Sunrise Avenue

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Heidi C. le

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The staff here is excellent!! They make the process quick, the customer feel valued and they help find solutions if the size of truck is not available at their location during the time you need one. I have not had the same luck with other locations nearby, so I will continue to go to the Sunrise location whenever I need a truck! Thanks to all!

Sonja H. le

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This was such a good experience. It helped take away some of the anxiety of moving by making it a seamless, easy transaction. Highly recommend your service.

Heather M. le

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The guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!

John G. le

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Smooth transaction

Cynthia N. le

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This was the best rental experience I have ever had. During both pick up and drop off, employees were friendly, helpful and efficient. I will use this location whenever I have a need for moving equipment. I wish I’d known about them and that they offer storage before I got my unit elsewhere. I’d have signed on with them even though it is a farther drive.

Katherine P. le

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I felt like I got a bait and switch from U-Haul. My rental cost me double!!! NOT COOL

Heidi C. le

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They took care of me quickly. When they didn't have the exact size I needed, they went over and above to book a reservation for me at a nearby location. When that location (Wills) called me to cancel saying they did not have the size I needed & the only solution offered was a much later time or date, I was able to contact this location and they quickly helped find me a solution. When I needed an extra hour I called them and they were very flexible with me. Each member I dealt with were very friendly too! I know this is long but I have rented many uhaul vehicles over the years at different locations, and this is by far the best! I will ONLY go there from now on. Thanks to all!

Chris P. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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The process was quick and easy. Employees were all friendly and professional. I’ll be back!

Mitchell H. le

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had a reservation and it the location was changed 2 times. You changed the time I had set up and could not get it straight. This happened the last time I rented also. Needs some work.

Teal L. le

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everything is great and employees are nice only problem is I was charged incorrectly and the issue has not been resolved i tented a 27 foot truck and did a in town move while than 15 miles and only 1 day however I was charged like a one way and had to pay $134!!! i was supposed to be reimbursed for at least $69-$80 but never have please help

Ronald B. le

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Le client n'a pas laissé de commentaire.

Carol S. le

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Le client n'a pas laissé de commentaire.

kevin B. le

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I had an injury take place the 1st day of our move which forced us to keep the truck an additional day. I received a call from the manager Nolan who assisted with the price and gave us a discount due to the circumstance. Although U-haul had nothing to do with this situation they were beyond helpful and accommodating. Excellent customer service and exceeded our expectations. I've always been a customer of U-haul but will be dedicated to this location moving forward.

Todd S. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Service was quick and fast. Manager was really helpful, staff was so friendly. The whole process of reserving, renting and returning was quick and smooth. Thank you to the staff for the awesome customers service, this place is A+ in my books!

Maria R. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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The gentleman that helped us was very nice

Robert C. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Nolan set us up in advance to save our time-greatly appreciated. His team is the best well oiled machine!

Joshua S. le

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The beez of the Kneez- Trailer had a minor hiccup that they immediately resolved-sent us on our way!

William B. le

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Had a great experience

Joshua S. le

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Thank you Nolan and company once AGAIN for having our backs, getting us in and out lick-edi-split! You deserve a raise!

Joshua S. le

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T.H.E G.O.A.T. !?! Any questions?? None improvements Required

Joshua S. le

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Nolan’s location is the reason there will be made available another Rating selection Called “Above Excellent” seriously- He’s the cream of the crop when it comes to U-Haul- Mic droppage..... Thank you Nolan for always taking care of our business needs!

Lorraine M. le

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Le client n'a pas laissé de commentaire.

Devon P. le

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Le client n'a pas laissé de commentaire.

George W. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Excellent service. The clerk advised of a nearby gas station that had clearance for the large truck we rented. Facility was clean, orderly and easy to navigate. When we returned the truck we parked it in the wrong location on accident even though there are giant signs telling you where to go (we are idiots). The clerk that handled our return took care of it for us with a smile on her face, even though we had made more work for her (sorry!) Also would like to applaud U-Haul for their buyback policy on boxes. It is a great policy that cuts down on waste and I am very appreciative of that as a customer. Overall very positive experience and will use U-Haul again for my moving needs. P.S. the $39.95 Moving Package is fantastic, thanks for putting those together!

Marissa P. le

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Great service and easy to communicate with staff when needing to adjust our returning time!

Todd B. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Joanna V. le

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I really had a pleasant experience yesterday. Dolan helped me out and I will definitely be back.

Alan R. le

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Le client n'a pas laissé de commentaire.

Julianne S. le

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Very kind, professional staff

Brittaney H. le

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I can’t think of anything. I like the new building. Fast and friendly service. Nice equipment. I always use this location whenever I need a truck or van. It keeps getting better every time I go there.

Barbara B. le

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Staff excellent and helpful.

Kathleen B. le

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Excellent customer service!

Kathie B. le

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Le client n'a pas laissé de commentaire.

John M. le

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Location has a Sunrise address but you cannot get there from Sunrise Ave. for people unfamiliar with its location it could be a little hard to find.

Antone C. le

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Le client n'a pas laissé de commentaire.

Shawn-Marie M. le

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I think they are still learning the software system but very friendly and willing to make things right

Shawn-Marie M. le

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I think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it right

Dave B. le

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The lock box for key return was broken and I had to slide key under door which was serious hassle because I didn’t want to leave key out where truck could be stolen—I could not wait to return during open hours—very difficult sliding key under door: had to find stick and get on hands and knees—took over 10 minutes. I just don’t understand how there’s no option if lock box is compromised?

Shawn M. le

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Le client n'a pas laissé de commentaire.

Gerardo M. le

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Dawn was quick to assist me with my van rental and got me on my way! Great customer service and equipment like new.

Margaret E. le

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David was marvelous. So efficient and provided excellent information.

Greg T. le

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Easy, close to us and friendly.

Henry S. le

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I did not drop off the truck

MARTHA Z. le

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I had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Nancy K. le

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The overall rental experience was very easy and convenient.

Eric G. le

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Le client n'a pas laissé de commentaire.

Julie U. le

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Le client n'a pas laissé de commentaire.

Catherine S. le

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Le client n'a pas laissé de commentaire.

Christian B. le

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Le client n'a pas laissé de commentaire.

Kellie R. le

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Dawn the associate that helped me was beyond awesome. She was very knowledgeable and I was checked out quickly and she showed me my storage locker. Great customer service. Thank you Dawn

Ken C. le

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The breaks were mushy/ dangerous the turning radius is real bad. I'm 6'2" leg room not good. Couldn't imagine a long trip.. I have been drive a 2 ton truck for the last 10 years. You should check your trucks out better before buying them. Don't use bean counters, it shows.. Ken Collette

Gregory M. le

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Le client n'a pas laissé de commentaire.

monica K. le

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Employee was to busy to help me, he suggested I check myself out via my cell phone, no customer service!

Maxwell M. le

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MORE DAWN!!!!! She was so kind, warm, and friendly. If there was a "give this person a raise" bubble, I would check it! Thank you for making the end of a horrendous day, so significantly much better, Dawn!

Emily M. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Elizabeth N. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Dawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!

Todd J. le

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Fast, efficient, affordable. Great service. Appears to be a new franchise that is operating very well.

Vipin A. le

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The staff who attended was very knowledgeable, and he himself noticed the problem with the steering(alignment), and mentioned that he is going to send the vehicle for the serviceing

Stanley S. le

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Le client n'a pas laissé de commentaire.

christine k. le

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Love the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.

Angela C. le

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Dawn was very helpful and friendly!!

Victoria M. le

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Inside vehicle and cargo hull dirty.

renita W. le

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Everyone is polite, professional, and easy to work with.

Duane P. le

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Good service and accessibility. Thank you.

JULIE G. le

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Nolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!

Scott N. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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The truck was old

Denny T. le

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More accurate explanation on rentals

Dennis T. le

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Employees polite and courteous.

Charles N. le

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Very friendly attendant checked us in. Nice to be greeted so warmly in the morning.

Stephen B. le

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Le client n'a pas laissé de commentaire.

Andres R. le

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Le client n'a pas laissé de commentaire.

jeffery K. le

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Le client n'a pas laissé de commentaire.

Karen F. le

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Your website suggests that by pre-booking online that the check in process is more efficient. Leads customer to believe that all that is needed for check in is a cell phone. Waiting almost 30 min to check in which is not acceptable One of the associates didn't show up for her shift. The check in person granted some customers more time without an additional cost, but did not offer to me.

Matthew B. le

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Nicole was very helpful and courteous, thanks Nicole!

Gregory G. le

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Le client n'a pas laissé de commentaire.

Grant J. le

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Quick and efficient.. extremely helpful staff. And Dawn was a sweetheart!

Barbara S. le

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Ryan was very helpful. He made sure we had the correct size van & pricing.

Amber H. le

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The location, really glad for GPS. It was very safe and clean! TOP NOTCH! 100%! Equipment and supplies were EXCELLENT and AS ORDERED! 100%!! Truck was AWESOME!!!! I was excited to listen to my playlist from my new smart phone. Evidently, my 6 year old car with 85,000 miles worth more than I paid for it, isn’t capable of connecting with my phone. Go figure. I’m not digging technology so much right Or upgrading my 6 year old phone either. ?????? Staff was wonderful, professional, kind, informative, polite, respectful. The woman who assisted me when I returned the vehicle the day after Thanksgiving of 2019 @ 4:30pm was an angel from heaven. Bless you and all that you did.

Nick A. le

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Nolan was very professional and helpful on a brand new service offered at his location

Judith A. le

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The the service personal were very pleasant to work with and the system very efficient

Kathryn M. le

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Le client n'a pas laissé de commentaire.

Tyson F. le

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Le client n'a pas laissé de commentaire.

Tad T. le

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Just wanted you to know Nicole who helped me on the phone has the most pleasant demeanor and was even more pleasant and helpful when I returned the vehicle. She's a shining star in the customer service arena!

WILLIAM P. le

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Le client n'a pas laissé de commentaire.

Sally W. le

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The staff person at check in and out was efficient, friendly, knowledgeable, and very professional. The van was new and more than met our needs. Thank you for making my move less stressful.

Vicente B. le

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Le client n'a pas laissé de commentaire.

Mustafa Z. le

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Le client n'a pas laissé de commentaire.

Frederick A. le

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The interior passenger floor had a sticky substance.

DAVID J. le

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Superior location and admin compared with the pickup location. Quick, easy, very efficient.

Brian J. le

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Truck was broken into. Theft. Better Security.

Laura K. le

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My first time in the new Ford Van. It was wonderful. Thank you for your service

Jennifer C. le

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The woman who helped me I think her name was Dana. She was wonderful, kind, and compassionate with a smile! I have been to the other UhAul on 117 Wills Rd but I prefer this new location I tried it was more welcoming! I will go to this new site for my next truck

Ryan K. le

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The fact that a truck was needed for 1 day yet I had to pay for 3 days was infuriating. We returned the truck with 3 times as much gas yet were given no credit. In other words uhaul robbed me. Very poor customer service as your employees response on everything was “I know, sorry man”.

John C. le

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We had no reservation and the truck we had reserved was too small. They found us a truck and were Great!

Jeffrey B. le

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Rates to high, why is there a mileage charge?.. cars do not.. triples the cost of a rental truck. No next time for us... other easier ways to move.

kyle C. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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I’ve been renting Uhaul trucks for 40 years. This was by far the best experience. Customer service with a smile and very respectful. I’ll be back for 40 more??

Melissa W. le

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Everything was great.

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