Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue

1535 évaluations

333 Sunrise Ave   Roseville, CA 95661
(Turn onto Oak Ridge Dr)

(916) 797-1026

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 797-1026

333 Sunrise Ave
Roseville, CA 95661
(Turn onto Oak Ridge Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service and fast

Jason D. 
Évaluation :
5

James was friendly, professional and extremely helpful. His customer service was beyond excellent.

KRISTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIMPLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Great customer service! Extremely professional and very curtios.

Erik L.  |  Premières impressions 
Évaluation :
4

Guys behind the counter were very helpful. Great customer service!

tracy m.  |  Premières impressions 
Évaluation :
4

The storage unit floor just needed to swept out a little bit before I moved in.

Brian H.  |  Expérience générale 
Évaluation :
5

Finish AC through out the entire facility/building

KRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonna J.  |  Premières impressions 
Évaluation :
5

The customer service at this location is exceptional! Both representatives that checked me in and out were kind and attentive to my customer needs.

Janice K. 
Évaluation :
5

The staff is extremely friendly and helpful.

Jason Y.  |  Premières impressions 
Évaluation :
2

Very disorganized with long wait times. When checking in the vehicle was asked to sit in the truck to activate signals and lights. This was clearly to avoid paying staff to do road safety checks. Will rent from a different location if I need a rental truck in the future.

Aaron B. 
Évaluation :
5

All of the staff was very friendly and helpful. Excellent customer service

Gerald L. 
Évaluation :
2

Im handicapped. The lady at the counter was great but the guy who was outside made me move my car out of the handicap spot so maybe another person can park there. I get it if I was going to be longer than a couple of hours but then I asked to park near the building and he said it was for employees only!!! He said I needed to park down the hill!! I also had my injured niece with me and she was on crutches!!! Again what is this shit???? I will never go there again and let everyone know about the treatment I received from this guy!!!!!!!!!!

SHERRI C. 
Évaluation :
3

I left two pieces of my bed frame in the Truck. I drove back and Megan was very helpful in quickly checking the truck so I could get my bed frame back and assemble my bed. Thank You Megan

Michael P. 
Évaluation :
5

The guy that helped us was quick fast and alone

Lucio H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Excellent service à la clientèle. Competent and efficient staff. We're pleased with the service we received. Merci.

PATRICK V. 
Évaluation :
5

Every thing was good no complaints.

Deborah W. 
Évaluation :
5

Great U-Haul Dealership. The best in the Roseville, CA Area.

jim L. 
Évaluation :
5

Only complaint was the smell on cigarette smoke in the truck

William F. 
Évaluation :
5

This was probably the best customer service I've ever received at any UHaul facility - both picking up and dropping off. As an example, when I pulled in to drop off, I hadn't exited the cab when I heard the rear door go up. Why? Because the staff saw me pull in, came outside, and began to do their check in inspection in order to get me on my way fast. Amazing!

William G. 
Évaluation :
5

Great service. I appreciated the complimentary trolleys.

Cora C.  |  Expérience générale 
Évaluation :
5

Staff is great, helpful and definitely make things a lot easier. The facilities clean so that's a plus. Overall very happy with choosing to rent a storage here

Angela A.  |  Expérience générale 
Évaluation :
5

Friendly, helpful personnel made it an overall good experience despite the heat.

James C. 
Évaluation :
4

The you man checking in the trucks when returning was just amazing. The girl who check me out wasn't customer oriented. Gave the oldest dirtiest truck.i was disatisfied and the only reason I'm taking the time to write this is the new young black kid was a person who shouldn't be over looked. Management quality. I tipped him and he declined to accept it until I insisted. Great professional customer service. I hope he gets credit and acknowledgement for his actions. Judy Coulston 916-301-5391

JUDITH C. 
Évaluation :
4

Better at street signage if possible. Entrance was a bit hard to locate at first.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OFELIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY S. 
Évaluation :
5

Efficient, friendly staff. No improvement needed there. No issues with my vehicle. I will return if I need anything else. I let the staff know that I was happy with them.

MARSHALL P. 
Évaluation :
5

Great, professional, and very helpful!

Antonio P. 
Évaluation :
2

Pick up guy was a cold fish. I got there 5 minutes before opening n he told me he couldn't help me till 7 a.m.. He was like talking to a brick wall. At 3 p.m. I waited in line to drop off truck for 10-15 minutes. You only had 1 person working the counter. It was a terrible experience I'll rent somewhere else that knows what customer service is all about.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Premières impressions 
Évaluation :
5

I needed a second storage unit, the other day Jarren was so helpful that I decided to go during his shift so he could help me out. For the second time this week, Jarren took the time to show me the available units and work to meet my customer needs. U-Haul is lucky to have such a great employee.

David V.  |  Premières impressions 
Évaluation :
5

I rarely fill out surveys but my experience was excellent. Jarren took good care and took the time to help me out without rushing or pressuring me into a decision. I have been in customer service for over 17 years and now days you rarely see that level of professionalism.

David V.  |  Expérience générale 
Évaluation :
5

This location was a perfect match. I would say that this location has it all dialed in.

LINDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE M. 
Évaluation :
5

Customer service is excellent!!! I had a problem with my rental and they worked it out.

Cynthia P.  |  Premières impressions 
Évaluation :
5

Matt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it's a bit of a drive, I'll come back just to deal with them. As a matter of fact, we have to bring another load and I'm absolutely going through them again.

Talal H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Truck needed some engine work, sucked up gas like a sieve, interior is quite worn but serviceable.

Kimberly R. 
Évaluation :
5

The manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!

Tom H.  |  Premières impressions 
Évaluation :
5

Great staff, easily accessible units, and plenty of carts to use.

RYAN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bibiana R K.  |  Premières impressions 
Évaluation :
3

Hard to locate., inconvenient access to storage area, staff themselves have a hard time locating storage unit. Staff very patient and great customer service however

Corina N.  |  Online Move In 
Évaluation :
5

Staff was friendly and professional. Great experience!

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D.  |  Expérience générale 
Évaluation :
5

The drop off is in a slight bottlekneck. When going to keave we were blocked by another equipment return momentarilly. Id suggest painting a line to get returns to kine up along the building since the equipement return is right after the bottleneck. Or even just having cones out to force a go around into the mor straightened position.

Phillip D. 
Évaluation :
5

Things went well. Two things that would improvew for the next customer: 1. Easy to follow directions on how to get to your location...it is little tricky. 2. Clear statement of when you will close on the day the vehicle is to be returned. Merci!

MARY F. 
Évaluation :
4

Very clean. Just need more directional signs guiding you to the office. It's up a steep drive and behind a building. A little bit hard to find. Staff was VERY KIND. The facility is clean

Kim S.  |  Premières impressions 
Évaluation :
5

The truck working very good just it wasn't very clean

AMELIA R. 
Évaluation :
5

The location on Sunrise in Roseville Ca was very clean, had all supplies needed.

Kim S. 
Évaluation :
5

Great experience!

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SETH DANIEL P. 
Évaluation :
5

Many thanks to James for making the entire process efficient and seamless! He was my contact at the Roseville location but also assisted me via phone from my Ohio destination. Cannot express my gratitude enough. Thank you James!!

SARA S. 
Évaluation :
5

Honestly the best experience I've had yet with truck rentals and storage facilities AND even buying units hands down and I'm not just saying this. Manager James was/is a super professional but also super cool/friendly guy, as well as helpful and knowledgeable of his job and the company. Look forward to continuing business at the North Sunrise location

KRISTOPHER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
1

Our entire reservation was messed up, from being booked at the wrong location, to them not having our truck ready at 6am and having to wait 3,5 hours to get one then we received a truck with a flat tire. We were given 100 extra miles for all the mistakes that had been made, yet when we returned the truck I was charged for mileage and had to file a complaint with corporate to get my money back. I will never use UHaul again and don't recommend it to anyone!!! TERRIBLE CUSTOMER SERVICE

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Nothing. The service was impeccable. I will use this location again and refer it to all friends and family.

DOUGLAS M. 
Évaluation :
5

It's 110° outside, the hottest part of the day. I am waiting in the equipment return line with the air conditioner on high. thinking I have to get out and go stand in line to return the vehicle. I noticed a lady in front of me returning a small trailer just then an employee (female) opens the back of the trailer grabs a leaf blower and proceeds to blow out the trailer then mops it. I didn't expect such excellent customer service. A moment later a tall young man with a U-Haul shirt on approaches my window he checks the fuel gauge and mileage clarifies a few other questions I was free to go excellent customer service

VIRGINIA F. 
Évaluation :
1

The odometer on the contract was incorrect and I was overcharged 100 miles! 94 $I am owed… Absolute crooks.

ANTHONY L. 
Évaluation :
5

The young man that helped me check in was awesome and took care of me very well

edwin c.  |  Premières impressions 
Évaluation :
5

so user-friendly, fantastic facility, great customer service!

Shannon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEMA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

I think you may have been short staffed. Only one agent. The van was new and clean inside. Outside was very dirty. Makes it hard to detect damage. Other then that no issues.

MUSTAFA A. 
Évaluation :
5

Think the transmission is going

DEBORAH F. 
Évaluation :
5

Staff were friendly and helpful. Facility was clean and organized. It was a pleasure doing business here!

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
2

First time using this facility. Site is on repurposed hospital grounds. For someone new to the facility, it can be confusing how to enter and navigate premises. On my return, after hours, I hit a low clearance awning at an entry point to premises where this danger could have been more clearly identified. Now, I am being asked to pay 420 $in damages due to a loophole in the purchased insurance. If the company doesn't do better by me, I will no longer be bringing repeat business to uhaul, and won't hesitate to access my network via social media, and online reviews, to publicize my customer experience. Shocking. I expect better.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
2

The reason I wouldn't recommend is I had reserved a unit online, got confirmation and the reservation couldn't be found. So I'm not paying money for a bigger unit because I was there with my stuff and needed to store. It's a Saturday and of course it's going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn't get recorded. Really, in a technical world full of technology I shouldn't pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!

Gabrielle S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADREANA D. 
Évaluation :
5

This location is spot on especially with the kind of services they provide. One standout guy for me is Jarren Cheaton. He was on point with good customer services, polite and very professional. Didn't even take more than 1 minute to do all the walk around and get me checked in. And I watched him do exactly the same with the next guy after me. With him here, I'd go there all the time and would recommend this location to anyone.

Francis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie M. 
Évaluation :
3

James (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.

Sandi M.  |  Premières impressions 
Évaluation :
5

That location doesn't need any improvement. The staff was very friendly, helpful, and efficient. The location is easy to access and quite large.

WESLEY R. 
Évaluation :
5

Service was outstanding. I was in and out in about 15 minutes.

MARK M. 
Évaluation :
5

Thank you for kindness and friendly.

Inbo s.  |  Premières impressions 
Évaluation :
1

Ariella was extremely rude on the phone and snapped and continued to talk over me as I was giving her an ETA on the trailer return. She then said she would not charge me any extra fee. When I returned the trailer, both Matthew and Megan agreed that my full deposit would be refunded. After heading in the office, Megan couldn't figure out how to refund me my 75 $cash deposit on the trailer, and said it would be credited to my storage account towards rent. After leaving, I received a receipt saying that my total rental was over 100 $when I was given confirmation of my deposit being refunded and or credited to my account, Ariella had been so rude and snapping on the phone, and then to learn that not only was my deposit NOT being credited or returned to my account, but I was also being charged an additional 40 $something dollars. I repeatedly asked for the manager and was told that Matthew had left, and James would be in in the morning. I will be in tomorrow to address the situation and hopefully leave a better review about this situation.

Mia M. 
Évaluation :
5

Jared was such a nice pleasant person to deal with. The lady was great also. Service was great at this location. Very clean like a U-Haul super store. Top notch. I'll use it again.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fariborz M. 
Évaluation :
4

If is possible to have access to a some sort of help to move heavy stuff will be nice and helpful.

ESTELA E. 
Évaluation :
1

They helped the customer before me but when it came time to help me they said they were closed. When I have been waiting for 20 mins for help. Forced me to check myself in online. I am being charged an additional 160 for something that is unclear. I will never ever use Uhaul again

ERIC I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

We rented a tow dolly and the gentleman who explained how to hook it up had only watched a video beforehand and had never actually hooked one up. This seems like it should be something all employees are trained on.

Dawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

Great experience. Jaron, who checked me in was a wonderful individual to interact with - great attitude and very helpful.

ALEXANDER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
3

N/a

TANYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA C. 
Évaluation :
5

The customer service at this location, Are absolutely amazing, customer oriented customer service it's number one to them you should give them a bonus thank you very much

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Young lady that checked me in was very professional, had me checked in and on my way very quickly. Very good service.

DAVID P. 
Évaluation :
5

Get more employees

TED C. 
Évaluation :
5

I made a reservation online to pick up at 51 Natoma st, Folsom ca - who at the LAST minute sent me over to 9357 greenback ln, in orangevale, ca - who had NO idea that this switch has happened, and was no help in finding out what was happening. Called natoma location to see what's up, they transferred me to the WRONG dispatcher (San Francisco), who finally got me connected with Kim in the north east I believe. I would give both the greenback and Natoma location a F- or 0 star rating and will most likely use Penske next time. Ive been meaning to reach out to complain about how badly both locations handled this situation. The gentleman at the third location in sunrise was the only reason I didn't call this complaint in the day of. He was very helpful.

Phillip Y. 
Évaluation :
3

Your online quick checkin process was absolutely useless. Took us to a truck that had just been turned in and was dirty. Finally had to wait in line to check in. The man helping us was great . The girl was full of attitude! The truck was totally beat up and barely started.

TROY H. 
Évaluation :
5

Great customer service, friendly, fast and knowledgeable about U-Haul process and the truck that we rented that had been in another state, thank you U-Haul!

Sherri M. 
Évaluation :
5

The Manager and his lone employee were amazing. They were far understaffed and so had many costumers. They were polite and professional.

MATTHEW S. 
Évaluation :
2

Better customer service. Seems like the woman in the office didn't know how to multi task.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharleen A.  |  Premières impressions 
Évaluation :
5

Very accommodating and great customer service

Sharleen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

not a thing. All the staff and workers were excellent! The vehicle performed perfectly.

DAVID M. 
Évaluation :
1

The only positive thing I can say is that ur equipment was clean. Other than that ur services completely SUCKED!!!!! I had calls from different people and locations ALL WEEK and still problems at the end of service. Everyone kept trying to get rid of me and famous last words "call the 800 Corp ofc". The only person who was polite and helpful was Jordan at ur Orangevale location. Otherwise, I won't be back and would not recommend your company to anyone!!!!

VONNELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHMET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiane H. 
Évaluation :
5

Staff very nice and super helpful.

Matthew V. 
Évaluation :
5

Rented a truck and got a free storage unit for the month. Great service and friendly workers.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN E. 
Évaluation :
5

Excellent service à la clientèle

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean r.  |  Premières impressions 
Évaluation :
5

Well kept and clean. The staff were also great and helpful.

Rolan O.  |  Expérience générale 
Évaluation :
5

All the staff was very friendly and polite. They were very professional.

ERICK C.  |  Premières impressions 
Évaluation :
4

The unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.

Melanie O.  |  Online Move In 
Évaluation :
3

I will say this rating has nothing to do with the gal that helped me and it all boils down to what I'm assuming is cooperate. The building where my storage is at is under construction and adding units. Those units won't be available for another month. However they added them to there website as though you can reserve them today. I went in there and they had one unit left which was much smaller than the unit I reserved. I felt bad for the girl because she said pepole were going in there all day expecting a storage. Poor planning on the businesses part

ANGELA A.  |  Premières impressions 
Évaluation :
5

Staff was helpful. Loved it. Thank you. Provide ramps though.

Autumn S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander H.  |  Premières impressions 
Évaluation :
5

Matthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company

Timothy M.  |  Premières impressions 
Évaluation :
5

From the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.

Pam H.  |  Premières impressions 
Évaluation :
3

Thank you for the free additional storage unit you were able to provide me with , I didn't end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138

Julie L.  |  Expérience générale 
Évaluation :
1

Don't leave your card information with them they'll pull out money whenever they want without your permission.

JESSE P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMILY C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL H.  |  Premières impressions 
Évaluation :
5

Made moving a breeze with good equipments and easy access to the storage

Joe N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S.  |  Expérience générale 
Évaluation :
5

Best storage experience of our lives. Friendly and helpful staff. Well-supplied store, and - best of all - climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!

Connie R.  |  Expérience générale 
Évaluation :
5

Arielle took a really bad ubox experience and made it tolerable she was very helpful. She's an excellent employ

Charlena P.  |  Premières impressions 
Évaluation :
5

The very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.

Dave Kim W.  |  Premières impressions 
Évaluation :
2

In the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.

Alicia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Find kind and helpful staff.

Gregory P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P.  |  Expérience générale 
Évaluation :
3

Staff not helpful and check in and check out times are too long

Muhammad K.  |  Expérience générale 
Évaluation :
3

The computer System needs to be up dated and a lot faster and easier for the workers..

kirt l.  |  Premières impressions 
Évaluation :
5

Landon was extremely helpful and I must say all the staff were helpful and friendly. This is a great facility in the area to store at!

Mark L.  |  Expérience générale 
Évaluation :
5

The staff were always so helpful and it is a very secure place

Kristina H.  |  Expérience générale 
Évaluation :
5

Joe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.

Cortnee n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASONDRA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER L.  |  Premières impressions 
Évaluation :
3

Do not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?

Michael D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebeca a.  |  Expérience générale 
Évaluation :
5

So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward

Menzaleh Temple #16 D.  |  Premières impressions 
Évaluation :
4

I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.

ALAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gjuan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON G.  |  Premières impressions 
Évaluation :
2

The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn't help because of it.

debbie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy P.  |  Online Move In 
Évaluation :
5

I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..

Stephanie W.  |  Premières impressions 
Évaluation :
5

Both Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Fortement recommandé!

Catherine C.  |  Expérience générale 
Évaluation :
5

Amazing staff and Ryan was very helpful! Clean, organized, and good operation all around!

Elijah T.  |  Premières impressions 
Évaluation :
1

employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.

lisa f.  |  Premières impressions 
Évaluation :
1

This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.

Chelsea M.  |  Online Move In 
Évaluation :
3

We moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
5

Awesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.

Mark L.  |  Premières impressions 
Évaluation :
1

I did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experience

Alec L.  |  Premières impressions 
Évaluation :
1

I reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anything

Lance L.  |  Premières impressions 
Évaluation :
5

Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.

Alexa R.  |  Premières impressions 
Évaluation :
1

Check in time took 1,3 hours even though I had made online reservation

Muhammad K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S.  |  Expérience générale 
Évaluation :
5

Dawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Je les recommande fortement. 

Gayle S.  |  Premières impressions 
Évaluation :
1

The elevator was not working

KENECHUKWU E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H.  |  Expérience générale 
Évaluation :
4

I would recommend helping the employees to upgrade their internet or computer equipment. They have ran into issues multiple times when I've gone in for a purchase, all due to computer issues. It is clearly really stressful for them, especially because customers get frustrated about having to wait while their computers continue to have problems & respond slowly. I think it would not only help the employees but increase customer satisfaction! I've interacted with 5 + employees at this location & found them all the be professional, kind & helpful!

Alexis K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley C.  |  Premières impressions 
Évaluation :
5

Great service, nice facility

Kaplan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA L.  |  Premières impressions 
Évaluation :
4

The customer service was excellent. I even had a rep remind me of my payment due date before it accrued a late charge which I truly appreciate given the hustle and bustle of my life. It truly meant a lot to me as a hard working single mom. When I moved in there were a LOT of leaks in the roof and I even had to change units before actually moving in due to water damage and leaks. Because of this I made sure to get the extra insurance coverage. I'm glad to say that while there were lots of leaks in the roof, thankfully my unit did not appear to have any water damage during the course of my rental agreement. I was also happy to see a lot more tenants moving in while I was moving out. So nice to see a small business thrive!

Miranda H.  |  Expérience générale 
Évaluation :
1

Staff including the manger is very rude. They couldn't find time to check me out professionally, they wrote my information on a post it note and sent me on my way. Same exact treatment you get when you rent something from U-Haul. Hopefully someone decides to bring in some responsible leadership, at that point they may be able to turn this facility around.

Darin F.  |  Expérience générale 
Évaluation :
5

Dawn really knows her stuff!! She as well as the other staff members were great, helped with our needs. Very busy location but staff manages to keep up with demands wihile maintaining a good attitude!!

David R.  |  Premières impressions 
Évaluation :
5

Staff very helpful and knowledgeable as well as friendly.

Christina M.  |  Premières impressions 
Évaluation :
5

We moved ourselves 400 miles. We had to use two trucks and a trailer as well as a storage facility all from U-Haul. The moving process took us quite a while, partly because of COVID epidemic, but we successfully made the transition because of the friendly and knowledgeable staff, the dependable vehicles and solid packing materials, and the clean and secure storage facility, all from U-Haul. Thank you U-Haul!!

Howard A.  |  Expérience générale 
Évaluation :
5

Great staff and great overall experience with this facility. Customer service was excellent!

Denise S.  |  Expérience générale 
Évaluation :
4

Great experience. But, as an Active Duty member that has been using U-haul for several years. It's strange that there is military rates for storage..

Travonta J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saied H.  |  Expérience générale 
Évaluation :
5

Dawn at the 333 sunrise Ave in Roseville was amazing/ friendly and sweet. I had the worst day yesterday plus experience with the 800 haul(phone) & she did everything possible to help me.

Melissa S.  |  Premières impressions 
Évaluation :
5

Lovely, straightforward service. Thank you!

Kimberly M.  |  Premières impressions 
Évaluation :
1

The manager at this location is so rude, zero customer service. What has happened to U-Haul? How is someone like this running a facility. If you have an issue to bad your dealing with corporate U-Haul it's not my problem, you want help with storage to bad we don't have time. Pay your money and take what we give you. if you don't like it call a hotline in which no one answers. I will try my hardest never to use U-Haul again.

Darin F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie R.  |  Expérience générale 
Évaluation :
4

The entrance to park was awful. I couldn't tell where the entrance was. There was no sign from the direction I came from. The customer service was great. He was very helpful and pleasant.

Shannon S.  |  Premières impressions 
Évaluation :
3

I reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.

Destiny E.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. This almond with the truck, trailer and facility made my move less stressful. Merci.

Howard A.  |  Premières impressions 
Évaluation :
1

Employees were never able to help you with your issues and they couldn’t find the receipt In the system, or needed a managers override, complaining that the system is too old.. always an issue there

MARTHA Z.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.

Colleen S.  |  Premières impressions 
Évaluation :
4

Dawn is wonderful. Very helpful and professional!

JULIE G.  |  Expérience générale 
Évaluation :
5

Dawn whert is a great asset to your company.

daryl M.  |  Premières impressions 
Évaluation :
4

There is no trash can for renters anywhere very inconvenient

Taylor C.  |  Premières impressions 
Évaluation :
5

Ms. Dawn was so awesome and very helpful and knowledgeable, very friendly.

Ana D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark y.  |  Premières impressions 
Évaluation :
5

Ms. Dawn, she was very kind and helpful very well, excellent customer service.

anna d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B.  |  Online Move In 
Évaluation :
5

Uhaul has improved their service and fleet much over the last twenty-two years. The 333 Sunrise Ave location has helpful and professional employees and thank goodness for the operational elevator. Good job everybody and thanks!

jason g.  |  Premières impressions 
Évaluation :
5

This facility was so excellent with customers service. I hope yo can acknowledge the workers: Dawn, Katie, and the gentleman who was working with Katie Copeland the morning of April 4, 2020 at 8:30-9:45am. The service was just so good, I felt important, safe, and cared for. Thank you so very much.

Janelle B.  |  Premières impressions 
Évaluation :
5

Dawn ... the best ever ... Dawn goes the extra mile fo her job ... U-haul is very fortunate to have an employee like Dawn ... Dawn is management material ...

David C.  |  Premières impressions 
Évaluation :
3

When I went in to set up my storage it was apparent that many of the staff members were not trained eventually somebody did come over and was able to help me it did take excessive amount of time everybody was very polite though. When I came just about a month later to close my account it was on Saturday it was a young girl working and a young man you could tell he wasn't trained but he was polite but the girl seemed like she was inconvenienced after waiting a while I did leave came backWithin the hour and the young girl was in the restroom I could hear her talking on the phone I was waiting in line she came out of the restroom and was began texting on your phone and then eventually came over to help me other than the staffing everything else was great

gale t.  |  Expérience générale 
Évaluation :
5

The guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!

Heather M.  |  Premières impressions 
Évaluation :
3

I think they are still learning the software system but very friendly and willing to make things right

Shawn-Marie M.  |  Premières impressions 
Évaluation :
3

I think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it right

Shawn-Marie M.  |  Expérience générale 
Évaluation :
5

I had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!

MARTHA Z.  |  Premières impressions 
Évaluation :
5

Dawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!

Lisa S.  |  Premières impressions 
Évaluation :
5

Love the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.

christine k.  |  Premières impressions 
Évaluation :
5

Nolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!

JULIE G.  |  Premières impressions 
Évaluation :
4

Nicole was very helpful and courteous, thanks Nicole!

Matthew B.  |  Premières impressions 
Évaluation :
5

Nolan was very professional and helpful on a brand new service offered at his location

Nick A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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