Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue

1385 évaluations

333 Sunrise Ave   Roseville, CA 95661
(Turn onto Oak Ridge Dr)

(916) 797-1026

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 797-1026

333 Sunrise Ave
Roseville, CA 95661
(Turn onto Oak Ridge Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

They need to work on customer service skills and have the trucks ready to go when customers arrive. We shouldn't have to go and search for are truck and load up the dollie ourselves.Not professional at all.

Karrie H. 
Évaluation :
5

Friendly and very helpful

LOICE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAYLAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
2

The team needs to learn how to operate the computers much better. It took 30 to 40 minutes for two people to check in the two people on two different terminals in front of me people. Also when there's an issue it takes a team a long time to look for a phone number for comfort. And then eventually I gave up and asking and figured I'd find it myself. It was really a poor display of your fission C. I will not come back to this location. I thought I would try it because it's closer to my house but never again.

Michael G. 
Évaluation :
5

They jumped on the tail light problem. A discount would have been nice but to my knowledge none was offered.

Carl V. 
Évaluation :
5

I was sent to this location secondarily because the original location did not have the equipment despite my calling to confirm no less than 24 hours earlier. This was a 2 hour detour on the day of the move. The original regional manager promised a 200 $discount for the inconvenience but Roseville was not made aware of any such discount and reluctantly lowered the price by half of the promised discount. The person standing in line behind was experiencing the same thing. So did a friend of mine that recently moved. The tracking system U-haul uses must be seriously antiquated. But that doesn't excuse the staff's failed promises.

Theodore L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
3

The manager completely took advantage of my older mom, who was renting this vehicle. I helped her make a reservation online and made sure not to click the damage waiver. Of course, they took the opportunity to add a 240 $charge, as she would not even know to look for it when she picked up the truck. Very disappointed! The corporate office made it right though and removed the charge after I called and spoke with the manager who refused to remove it. With many other places to rent a truck, don't go here. We won't ever again!

ELIZABETH C. 
Évaluation :
2

Better computer systems

Adam C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KATHERINE T. 
Évaluation :
5

Check in was fast and easy.

Robyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Matthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company

Timothy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey O. 
Évaluation :
3

This review has nothing to do with the specific site I used. I find it maddening that U-Haul now expects me to check myself in as far as confirming mileage, and possible damage to the truck. What ever happened to customer service? I also find it repugnant that uhaul would charge me 20 $to check the equipment back in. Why should I have to go to a text link and do that myself? You are completely dumping customer service and I will be looking for another rental business who treats her me as though I am a commodity. I should not be expected to do the work of your employees.

JOY Z. 
Évaluation :
5

From the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.

Pam H.  |  Premières impressions 
Évaluation :
5

Keep the young man who was working yesterday in the office. Started out with -100 $-200) charge to change a simple drop off location that the stupid phone system wouldn't let me do, ran me around for hours and days trying to get help. This young man said to check with him after we were done and he'd see what he could do. Checked with same area I had such trouble with and got them on line, found out it was not needed at Grass Valley, got the transfer done and saved us a ton of time and money.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLIE R. 
Évaluation :
3

Thank you for the free additional storage unit you were able to provide me with , I didn't end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138

Julie L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
5

Very nice and professional staffs. Thank you all!

Euijin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee F. 
Évaluation :
1

Don't leave your card information with them they'll pull out money whenever they want without your permission.

JESSE P.  |  Expérience générale 
Évaluation :
5

She was excellent!! Give her a raise!!!

Dawn K. 
Évaluation :
5

It was frustrating when we attempted to return the truck. The website was not working, the phone number disconnected us. We made several attempts. Other customers were also there feeing the same frustration.

Emma G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMILY C.  |  Online Move In 
Évaluation :
3

Have the equipment available that is reserved and if not, actually give the customer the 50 $guarantee

Douglas D. 
Évaluation :
5

Overall Great Experience

Daniel B. 
Évaluation :
3

Again - horrible systems with uhaul. Apparently the computer system was down so even though I kept trying to call the drop off location, I could never get through. Decided to actually go to drop off the uhaul anyway but we couldn't even get a receipt at the time we dropped it off due to the computers. There is always something.

JAMES P. 
Évaluation :
1

I was over charged 35 miles

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL H.  |  Premières impressions 
Évaluation :
5

Great service and very helpful. Easy check in and check out service.

ANDRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirstie M. 
Évaluation :
5

Needed to move stuff from my studio to my new house. I rented a 9' van and it fit everything! Got boxes, tape, mattress cover, other equipment. Everything was great!

Alexander N. 
Évaluation :
5

Made moving a breeze with good equipments and easy access to the storage

Joe N.  |  Expérience générale 
Évaluation :
5

Great service but they could've told me a few things more about the truck I didn't know about the towing button but it all worked out thank you

JULIE M. 
Évaluation :
5

Everything was great I had actually scheduled for another location but they were able to accommodate me. And super friendly. Also the return process was super easy

CHERILYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S.  |  Expérience générale 
Évaluation :
5

The staff were super friendly and helpful for both the pickup and drop-off!

DARIUS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Very clean facility! The customer service is top notch! The process was quick and easy. Will use this place from now on for my rental needs in the future. Fortement recommandé!

STEVE J. 
Évaluation :
5

Great staff and fast drop off

ASHLEY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace B. 
Évaluation :
2

Your staff did not help us in anyway. I took a picture of the odometer and did he whole phone thing for pictures etc. When I returned the truck they said I had gone 103 miles. When I had only gone 30 miles. They said we took the picture of the wrong thing and took a picture of the Trip miles. I had to pay 40$ more for it and I had just put 16 dollars worth of gas in. And again, no one in your office would help us. I would not recommend this facility to anyone.

BRIAN S. 
Évaluation :
3

I had to sweep the trailer out as well as wipe out 3 or 4 areas covered in grease befor loading. Also had to wait to get wire long enough for hook up

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY G. 
Évaluation :
5

Best storage experience of our lives. Friendly and helpful staff. Well-supplied store, and - best of all - climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!

Connie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO C. 
Évaluation :
5

Arielle took a really bad ubox experience and made it tolerable she was very helpful. She's an excellent employ

Charlena P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM CLINTON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

The very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.

Dave Kim W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L. 
Évaluation :
5

All was well with service and no real recommendations to improve, seamless delivery. Merci.

MICHAELJEROME H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
1

It was difficult finding a simple enclosed cargo trailer, I was overcharged, it was very hard getting thru by phone, no manager available to fix the double charging, long hold times on phone.

STEVEN H. 
Évaluation :
5

Very nice young man helped me and was very helpful and fast. I will definitely rent from this location if I need another trailer.

Michael D. 
Évaluation :
1

They charged me for gas when I put gas in it before I returned it! Not good business!

Richard M. 
Évaluation :
2

The only redeeming quality they have is the manager onsite. She is nice. And willing to strive to do better. Everyone else i dealt with for my storage and/or truck rentals, were less than desirable. I was given misinformation from one girl and almost charged a penalty for it. Even after i clarified it with her several times. She had NO idea what she was doing when trying to rent a truck to me. Yet when i came back the gentleman that helped me had me taken care of in less than 10 minutes. Absolute joke of a storage place. Truck was nice and cleam and ran great. But that was really not worth all thenother headaches i had during my stay.

TARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
1

For a company whose business it is to provide rental equipment, it is frustrating that the customer had to drive 150 miles from a major metropolitan area to get a rental for a reservation made 3 weeks in advance. UHaul should have staff to deliver to closer locations. Staff member was helpful.

Robert P. 
Évaluation :
2

In the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.

Alicia P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE M. 
Évaluation :
5

Service was fantastic. However, Uhaul needs to invest in better tech support and interface for mobile pickups as well as their in-house booking system. Staff was faced with back to back tech issues that were not resolvable in their hands. They seemed to be dealing with a lot of tech issues that they didn't have a solution for. Would be great to support your employees better by diagnosing the tech-side of things. For example, I was scheduled for a mobile pickup. The phone process was ok until I had to verify a secondary contact. That didn't work for a few minutes and my secondary contact couldn't be contacted. I went inside for assistance and the staff was nice enough to sign me in manually. Then, we got to the end of the transaction and the system sent the entire transaction back because I had begun my 24 hour pickup. So I then had to close out tabs, staff tried again. It happened a couple more times. I ended up getting my truck 1 hour later into my 4 hour reservation. Thanks fully I got everything done on time and was able to return the truck before my drop off time. Staff were beyond apologetic and stressed about the whole thing. I told them it wasn't their fault and that Uhaul management on the corporate end should be doing more to tackle these hiccups so their employees and customers are equally supported and content. As I said, I was scheduled for pickup at 3 and ended up finally leaving the facility at 4:15. The headache Wasn't worth the 40 $I spent to be honest. I hope Uhaul can address these tech side issues in the future.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag B. 
Évaluation :
1

Guaranteed reservation was canceled two days before my move. I was very concerned and called the number. They would "try" to find something for me. They then downgraded my to a smaller trailer, "unless I wanted to do a round trip" Showed up and Clerk was unable to find my reservation, even when showing the reservation number. Very disappointing and inconvenient. 1/10 stars

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Konrad B. 
Évaluation :
5

Find kind and helpful staff.

Gregory P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M.  |  Premières impressions 
Évaluation :
4

Your internal system obviously needs MORE BANDWIDTH!!! Registration would have been a breeze if it was not for the 30 to 35 minutes in system delays.

IVANN G. 
Évaluation :
5

Online check in was a complete waste of time. I had to resubmit all information at the facility.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P.  |  Expérience générale 
Évaluation :
3

Staff not helpful and check in and check out times are too long

Muhammad K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fritz K. 
Évaluation :
5

Service amical

Chris D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARLEE M. 
Évaluation :
5

Gentleman with the tattoos was incredibly helpful. Best uhaul experience I've ever had and best customer service experience in a long time. Impressed!

RICHARD D. 
Évaluation :
3

The computer System needs to be up dated and a lot faster and easier for the workers..

kirt l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Very friendly staff. Pleasant experience.

Helen G. 
Évaluation :
5

Landon was extremely helpful and I must say all the staff were helpful and friendly. This is a great facility in the area to store at!

Mark L.  |  Expérience générale 
Évaluation :
5

Friendly staff and great experience!!

Chad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareem L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor M. 
Évaluation :
5

The staff were always so helpful and it is a very secure place

Kristina H.  |  Expérience générale 
Évaluation :
5

Joe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.

Cortnee n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASONDRA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Make instructions for where to leave equipment after hours more clear. Multiple customers dropping off while we were, and we all were confused on where to leave our rentals.

Matthew H. 
Évaluation :
5

I will only go to this U-Haull. Excellent customer service.

Kevin M. 
Évaluation :
4

I was asked to perform maintenance checks on the vehicle when I returned it. I have never had to do that. Is this a new procedure?

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob E.  |  Expérience générale 
Évaluation :
3

You charged me for extra fuel bs. We came back with right around the same amount and then was charged 5 $a gallon. Terrible

JACLYN K. 
Évaluation :
3

This location can have better internet access so the staff can do their job, everytime they went outside they disconnected to their vpn.

PATRICIA D. 
Évaluation :
4

dropped off after closing so cant comment much. liked it in the past.

Zinmar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER L.  |  Premières impressions 
Évaluation :
3

Do not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?

Michael D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

truck was out of gas when I left uhaul facility. associate told me 1/4 of a tank.. there wasn't. so I called to let the associates know, they said not a problem, you will be credited for the gas you put in. not a mile down the road, truck completely dies, yep out of gas. I call associates again, let them know I'm down the street truck won't start..they had me send photos of gauges to a phone number. the gas cap was already off.. looks like the trucks gas has been siphoned, luckily I was 15 min walking distance from a gas station. after 30 min finally on the road. now I'm ready to return and manager was no help nor gave me any kind of credit for the trouble as well as the gas I had to put in.. she had me leave with no sollution, unsatisfactory and very unprofessional. I left like I was being taken advantage of :/

ANTHONY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebeca a.  |  Expérience générale 
Évaluation :
5

So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward

Menzaleh Temple #16 D.  |  Premières impressions 
Évaluation :
4

I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.

ALAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gjuan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON G.  |  Premières impressions 
Évaluation :
2

The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn't help because of it.

debbie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy P.  |  Online Move In 
Évaluation :
5

I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..

Stephanie W.  |  Premières impressions 
Évaluation :
5

Both Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Fortement recommandé!

Catherine C.  |  Expérience générale 
Évaluation :
5

Amazing staff and Ryan was very helpful! Clean, organized, and good operation all around!

Elijah T.  |  Premières impressions 
Évaluation :
1

employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.

lisa f.  |  Premières impressions 
Évaluation :
1

This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.

Chelsea M.  |  Online Move In 
Évaluation :
3

We moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
5

Awesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.

Mark L.  |  Premières impressions 
Évaluation :
1

I did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experience

Alec L.  |  Premières impressions 
Évaluation :
1

I reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anything

Lance L.  |  Premières impressions 
Évaluation :
5

Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.

Alexa R.  |  Premières impressions 
Évaluation :
1

Check in time took 1,3 hours even though I had made online reservation

Muhammad K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S.  |  Expérience générale 
Évaluation :
5

Dawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Je les recommande fortement. 

Gayle S.  |  Premières impressions 
Évaluation :
1

The elevator was not working

KENECHUKWU E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H.  |  Expérience générale 
Évaluation :
4

I would recommend helping the employees to upgrade their internet or computer equipment. They have ran into issues multiple times when I've gone in for a purchase, all due to computer issues. It is clearly really stressful for them, especially because customers get frustrated about having to wait while their computers continue to have problems & respond slowly. I think it would not only help the employees but increase customer satisfaction! I've interacted with 5 + employees at this location & found them all the be professional, kind & helpful!

Alexis K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley C.  |  Premières impressions 
Évaluation :
5

Great service, nice facility

Kaplan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA L.  |  Premières impressions 
Évaluation :
4

The customer service was excellent. I even had a rep remind me of my payment due date before it accrued a late charge which I truly appreciate given the hustle and bustle of my life. It truly meant a lot to me as a hard working single mom. When I moved in there were a LOT of leaks in the roof and I even had to change units before actually moving in due to water damage and leaks. Because of this I made sure to get the extra insurance coverage. I'm glad to say that while there were lots of leaks in the roof, thankfully my unit did not appear to have any water damage during the course of my rental agreement. I was also happy to see a lot more tenants moving in while I was moving out. So nice to see a small business thrive!

Miranda H.  |  Expérience générale 
Évaluation :
1

Staff including the manger is very rude. They couldn't find time to check me out professionally, they wrote my information on a post it note and sent me on my way. Same exact treatment you get when you rent something from U-Haul. Hopefully someone decides to bring in some responsible leadership, at that point they may be able to turn this facility around.

Darin F.  |  Expérience générale 
Évaluation :
5

Dawn really knows her stuff!! She as well as the other staff members were great, helped with our needs. Very busy location but staff manages to keep up with demands wihile maintaining a good attitude!!

David R.  |  Premières impressions 
Évaluation :
5

Staff very helpful and knowledgeable as well as friendly.

Christina M.  |  Premières impressions 
Évaluation :
5

We moved ourselves 400 miles. We had to use two trucks and a trailer as well as a storage facility all from U-Haul. The moving process took us quite a while, partly because of COVID epidemic, but we successfully made the transition because of the friendly and knowledgeable staff, the dependable vehicles and solid packing materials, and the clean and secure storage facility, all from U-Haul. Thank you U-Haul!!

Howard A.  |  Expérience générale 
Évaluation :
5

Great staff and great overall experience with this facility. Customer service was excellent!

Denise S.  |  Expérience générale 
Évaluation :
4

Great experience. But, as an Active Duty member that has been using U-haul for several years. It's strange that there is military rates for storage..

Travonta J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saied H.  |  Expérience générale 
Évaluation :
5

Dawn at the 333 sunrise Ave in Roseville was amazing/ friendly and sweet. I had the worst day yesterday plus experience with the 800 haul(phone) & she did everything possible to help me.

Melissa S.  |  Premières impressions 
Évaluation :
5

Lovely, straightforward service. Thank you!

Kimberly M.  |  Premières impressions 
Évaluation :
1

The manager at this location is so rude, zero customer service. What has happened to U-Haul? How is someone like this running a facility. If you have an issue to bad your dealing with corporate U-Haul it's not my problem, you want help with storage to bad we don't have time. Pay your money and take what we give you. if you don't like it call a hotline in which no one answers. I will try my hardest never to use U-Haul again.

Darin F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie R.  |  Expérience générale 
Évaluation :
4

The entrance to park was awful. I couldn't tell where the entrance was. There was no sign from the direction I came from. The customer service was great. He was very helpful and pleasant.

Shannon S.  |  Premières impressions 
Évaluation :
3

I reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.

Destiny E.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. This almond with the truck, trailer and facility made my move less stressful. Merci.

Howard A.  |  Premières impressions 
Évaluation :
1

Employees were never able to help you with your issues and they couldn’t find the receipt In the system, or needed a managers override, complaining that the system is too old.. always an issue there

MARTHA Z.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.

Colleen S.  |  Premières impressions 
Évaluation :
4

Dawn is wonderful. Very helpful and professional!

JULIE G.  |  Expérience générale 
Évaluation :
5

Dawn whert is a great asset to your company.

Darly M.  |  Premières impressions 
Évaluation :
4

There is no trash can for renters anywhere very inconvenient

Taylor C.  |  Premières impressions 
Évaluation :
5

Ms. Dawn was so awesome and very helpful and knowledgeable, very friendly.

Ana D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark y.  |  Premières impressions 
Évaluation :
5

Ms. Dawn, she was very kind and helpful very well, excellent customer service.

anna d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B.  |  Online Move In 
Évaluation :
5

Uhaul has improved their service and fleet much over the last twenty-two years. The 333 Sunrise Ave location has helpful and professional employees and thank goodness for the operational elevator. Good job everybody and thanks!

jason g.  |  Premières impressions 
Évaluation :
5

This facility was so excellent with customers service. I hope yo can acknowledge the workers: Dawn, Katie, and the gentleman who was working with Katie Copeland the morning of April 4, 2020 at 8:30-9:45am. The service was just so good, I felt important, safe, and cared for. Thank you so very much.

Janelle B.  |  Premières impressions 
Évaluation :
5

Dawn ... the best ever ... Dawn goes the extra mile fo her job ... U-haul is very fortunate to have an employee like Dawn ... Dawn is management material ...

David C.  |  Premières impressions 
Évaluation :
3

When I went in to set up my storage it was apparent that many of the staff members were not trained eventually somebody did come over and was able to help me it did take excessive amount of time everybody was very polite though. When I came just about a month later to close my account it was on Saturday it was a young girl working and a young man you could tell he wasn't trained but he was polite but the girl seemed like she was inconvenienced after waiting a while I did leave came backWithin the hour and the young girl was in the restroom I could hear her talking on the phone I was waiting in line she came out of the restroom and was began texting on your phone and then eventually came over to help me other than the staffing everything else was great

gale t.  |  Expérience générale 
Évaluation :
5

The guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!

Heather M.  |  Premières impressions 
Évaluation :
3

I think they are still learning the software system but very friendly and willing to make things right

Shawn-Marie M.  |  Premières impressions 
Évaluation :
3

I think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it right

Shawn-Marie M.  |  Expérience générale 
Évaluation :
5

I had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!

MARTHA Z.  |  Premières impressions 
Évaluation :
5

Dawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!

Lisa S.  |  Premières impressions 
Évaluation :
5

Love the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.

christine k.  |  Premières impressions 
Évaluation :
5

Nolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!

JULIE G.  |  Premières impressions 
Évaluation :
4

Nicole was very helpful and courteous, thanks Nicole!

Matthew B.  |  Premières impressions 
Évaluation :
5

Nolan was very professional and helpful on a brand new service offered at his location

Nick A.  |  Premières impressions 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page