Le client n'a pas laissé de commentaire.Jeffrey W.
Customer Reviews for U-Haul Moving & Storage at the Bedford Automile
Pour nous contacter
Bedford, OH 44146
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I registered online but picking up the U-Haul was efficient and the return process was even better.DAI SHELLE B.
Nothing straight up 10/10Mark W.
Reps were on their phone , while checking we waited 20 mins for a rep to check mileage & gas because she sat in the truck on her phone.JANEL W.
Le client n'a pas laissé de commentaire.KEVIN M.
This was the easiest drop off site and friendliest staff I've worked with in a while. They made the whole process incredibly easy.BRITTANY ROSE B.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.Darius J.
Nothing they showed that they knew their job and handled there business that why I love going to this you haul location.CALVIN B.
Thank you very muchSharon Patton P.
Le client n'a pas laissé de commentaire.KURT L.
Le client n'a pas laissé de commentaire.FRANK H.
The reps were awesome and very friendly. This is officially my favorite Uhaul.JHEREMY G.
Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.Jeff C. | Expérience générale
I will never use U-Haul again. Finding a location to return the truck to was a nightmare. I was also never worn that I wouldn't be able to return a van to a location other than the one I picked it up from originally, and I really would've liked to of known about that prior. Overall ended up wasting way too much money on a truck that was too big for my needs and it was the worst thing ever zero out of 10.Maxfield B.
Le client n'a pas laissé de commentaire.JOhNNY W. | Expérience générale
Le client n'a pas laissé de commentaire.CHINA A.
Le client n'a pas laissé de commentaire.Zachary G.
Show your employee who worked 12/30/21 . 11:00 Some gratitude. He was very polite.Jimmie F.
Le client n'a pas laissé de commentaire.SARAH T. | Premières impressions
Very pleasant staff.MARGO W. | Expérience générale
I think the truck may need to be checked for a leak with the gas line. It seemed to need gas often.ROBERT B.
Le client n'a pas laissé de commentaire.Tamara B. | Online Move In
Le client n'a pas laissé de commentaire.Tasha J.
From start to finish I had a great experienceAntoine G.
Had a problem with the trailer being secured to my hitch, trailer came loose at first traffic light and the tounge slammed into my tailgate causing damage. Was told I would be contacted regarding this issue and haven't heard back yet.Kenneth K.
Le client n'a pas laissé de commentaire.YOGESH P.
Nice staff member.ADAM B.
Le client n'a pas laissé de commentaire.ADAM S.
Le client n'a pas laissé de commentaire.Ann S.
I ran it a tow dolly went to Hook to my truck and the chain did not have a hook on one side. And I asked was that saved and I was told no it is it and if you would wait for a half an hour or so we will give you the tow dollyFor free. In my car to the steel Used. DisappointmentDAVID B.
I would change nothing at all. Made a reservation, truck was clean and ready to go at time of pick up. The return went smooth as well.KORLIN G.
Just consider having available in some of your 10 foot trucks a loading ramp.BRENDA B.
A bit to pricey, but a necessary helpful service.JOSEPH G.
John did a great job setting me up with my trailer.ALAN Z.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.DAOOD T. | Expérience générale
My answer is yes but do everything online and checkin with ur phone. More no if u have to go into the store. I will just assume the staff may have been having a tough day. The staff was pleasant. No one was wearing a mask and they were a bit combative when I advised my credit card was on file. But I appreciated them continuing to check in the system after telling me several times it wasn't in the system. They did end up locating the information. As a business owner I'm huge on customer service. A customer should never know more about basic practices than the employees of the business, especially since I've been using u-haul for over 30 years. The return vehicle person was outstanding! Professional, friendly, responsive and quick. I really appreciated her amazing service.THOMAS L.
Le client n'a pas laissé de commentaire.FELICIANO D.
The staff was very helpful. No smiling faces but so helpful I couldn't give a bad review.lashelle l. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory H. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen D.
Le client n'a pas laissé de commentaire.Tashyana S.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Brytni G. | Premières impressions
Le client n'a pas laissé de commentaire.ANDRE M. | Expérience générale
Le client n'a pas laissé de commentaire.DONYA W.
Le client n'a pas laissé de commentaire.TERRANCE S.
Clean out the equipment before you rent it out.MATTHEW E.
At the moment I can't think of any improvements my experience with the bedford location was fine customer service was above expectationTony C.
Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.veronica n. | Premières impressions
Le client n'a pas laissé de commentaire.TIA L.
Le client n'a pas laissé de commentaire.LAKISHA W.
The mobile pick up worked good for the 1st time, the drop off had me puzzled a bit but the lady helping we check in was fantastic!MICHAEL K.
Le client n'a pas laissé de commentaire.KURT W.
Le client n'a pas laissé de commentaire.MELANIE G.
Le client n'a pas laissé de commentaire.RUTH-ANGE K.
Le client n'a pas laissé de commentaire.kathleen s. | Expérience générale
Explain the return policy procedure to your customers. I had to use Google to find out what to do.BELINDA B.
Le client n'a pas laissé de commentaire.Mario E.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.PAUL J. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA L.
Le client n'a pas laissé de commentaire.RONALD A.
Le client n'a pas laissé de commentaire.GEORGE P.
Le client n'a pas laissé de commentaire.TAYLOR ERIKA MAR C.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.ANDREA P.
Le client n'a pas laissé de commentaire.Marcus H. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua A.
Le client n'a pas laissé de commentaire.GEORGE K. | Premières impressions
Le client n'a pas laissé de commentaire.ALAN JAMES L.
Le client n'a pas laissé de commentaire.JASON D.
Fabulous experience. I would definitely do it again, if needed. Thank you so much! Your staff and equipment was top notch!SUSAN H.
Le client n'a pas laissé de commentaire.Benjamin Z.
Truck smelled like weed and cig wasn't clean.. the staff was very friendly though and took good care of me.LEELAND S.
Very cleanJOhNNY W. | Premières impressions
Le client n'a pas laissé de commentaire.LATIFA D. | Expérience générale
keep giving your best customer service. thank you for your extra assistance.Dorothia D.
Le client n'a pas laissé de commentaire.lisa j. | Premières impressions
Le client n'a pas laissé de commentaire.Joe R.
Le client n'a pas laissé de commentaire.JOY K.
Le client n'a pas laissé de commentaire.PAUL W.
Truck pulls to the right. The sun visor fell off. I reported both to check in person.Steve H.
Professional, quick, and they get you out the door and in a truck so you can get it done. Used this location twice in about a month. And will use it againPhilip M.
Le client n'a pas laissé de commentaire.Mark N. | Expérience générale
All is good and smooth when ever I get a trailer from this location.VINCENT V.
Le client n'a pas laissé de commentaire.Brenda D. | Expérience générale
Le client n'a pas laissé de commentaire.Valarie J. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Kelsey R. | Expérience générale
My only issues is when am under my mileage I don't see any money being received back to my card.ANTWAIN S.
Everything was great, haven't rented uhaul in a while, but everything went smoothly. No improvement needed.MARILYN H.
Le client n'a pas laissé de commentaire.Michael O.
No improvements necessary! Location was clean and well lit. Service was fast and efficient. Equipment was spotless and well maintained.DARRELL Z.
Everything was great, will definitely recommend uhaul service and location to everyone.SHARON B.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Cheryl C. | Online Move In
Answered all my questions thoroughly and with patience. Will recommend every time.tyrone b. | Premières impressions
The person that was checking me out for a trailer was watching a movie while doing my contract. They couldn't hear me over their movie. Took 2x the amount of time due to her asking me â€œwhat was thatâ€ and pausing to watch the movie.ALEXANDER C.
Great customer service Professional StaffANITRA R.
Le client n'a pas laissé de commentaire.mildred r. | Expérience générale
Larger identification for the trucks. If purchased online all equipment should already be in the truck.CHARLES C.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Carla W.
Keep up the good workHiram F.
The associate that assisted with hitching the trailer and checking us out was amazing! He got us all together and out the door in record time. However, he was the only person working at the location at the time. I could only imagine how this transaction would have gone if there were multiple customers at the same time.SONJA J.
Le client n'a pas laissé de commentaire.Tammy C. | Expérience générale
I HD trouble with the truck.CARLA G.
Le client n'a pas laissé de commentaire.PATRICK M.
The staff was perfect in helping me hitch the car dolly to my truck and also how they greeted me and stayed engaged with me throughout the transaction. PLEASE GIVE EVERYONE RAISES! Their customers service was the best that I have seen in a long time anywhere!!JORDAN C.
Le client n'a pas laissé de commentaire.mary c. | Expérience générale
Le client n'a pas laissé de commentaire.CLAUDETTE A.
Website not user friendly, buggy, unable to pick up truck. Had to go to the counter and waited for a half hour.WILLIAM M.
Le client n'a pas laissé de commentaire.Jean S.
Le client n'a pas laissé de commentaire.ALLEN G.
Le client n'a pas laissé de commentaire.SHAMPRA M.
The 24/7 check in and return is NOT as easy as it should be.Thomas M.
Le client n'a pas laissé de commentaire.BRITTANY R.
I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.Kirstie R. | Online Move In
Le client n'a pas laissé de commentaire.Carla W.
Le client n'a pas laissé de commentaire.JOHN Y.
Le client n'a pas laissé de commentaire.SANDRA J.
Le client n'a pas laissé de commentaire.CAN'DACE L.
Maybe have all equipment available, like furniture doilies etc.....Marshall W.
Le client n'a pas laissé de commentaire.james P.
Awesome and easythomas L.
Very clean and safe. We love the overhead doors.David D. | Premières impressions
Le client n'a pas laissé de commentaire.Alenna W. | Premières impressions
Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenienceSamantha R. | Online Move In
Le client n'a pas laissé de commentaire.Bryan W. | Premières impressions
Nice clean place. Great staff. Very happy to have found it.Dana H. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra E. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC K. | Premières impressions
Le client n'a pas laissé de commentaire.Anetra H. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory H. | Premières impressions
Le client n'a pas laissé de commentaire.Lara L. | Premières impressions
I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very muchLAURA S. | Premières impressions
My first experience using U-Haul storage , I'm hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.beverly s. | Premières impressions
The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.Eric J. | Premières impressions
I'm very satisfiedEddie W. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.Sarah S. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID B. | Premières impressions
Le client n'a pas laissé de commentaire.Dwayne J. | Premières impressions
Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.Marcia K. | Premières impressions
Very helpful and friendly. Great experience.William K. | Premières impressions
Le client n'a pas laissé de commentaire.Gladys S. | Premières impressions
Le client n'a pas laissé de commentaire.Chaundra T. | Premières impressions
The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.Valerie E. | Premières impressions
My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn't have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!NANCY S. | Premières impressions
Everything went smooth and everyone involved had a professional attitudeCLARENCE M. | Premières impressions
Excellent service à la clientèleSHAMECKA N. | Premières impressions
Le client n'a pas laissé de commentaire.Wei Hao W. | Premières impressions
Very well organized and clerk communicated all information with ease.Ruth P. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly M. | Premières impressions
To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.Jimmie B. | Premières impressions
Great facility and workersTerrell T. | Premières impressions
All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .Pearlie S. | Premières impressions
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