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JESSE MORRIS | Overall ExperienceSelf Storage Units in Bedford, OH, 44146
U-Haul Moving & Storage at the Bedford Automile
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U-Haul Moving & Storage of South Beachwood
21930 Miles Rd, North Randall, OH 44128 View Available Units1,6 miles from this location -
U-Haul Moving & Storage at Mayfield Rd
3211 Mayfield Rd, Cleveland Heights, OH 44118 View Available Units7,6 miles from this location -
U-Haul Moving & Storage at Clark Ave
6000 Clark Ave, Cleveland, OH 44102 View Available Units10,3 miles from this location -
U-Haul Self-Storage of Parma
10701 Brookpark Rd, Parma, OH 44130 View Available Units11,1 miles from this location
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- 4,5 - Cote moyenne des clients
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Very good service from the entire staff
Brenda Brown | Overall ExperienceThe only thing I would say is that uhaul needs a new insurance company to work with..
Micheal Capps | Overall ExperienceThe storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.
Shenequa Rogers | Overall ExperienceThanks for understanding
eashawn anderson | Overall ExperienceCan be trashed at times
SHERRELLE HENDERSON | Overall ExperienceAlways helpful
JAMES FRANKS | Overall ExperienceBetween jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.
JEFFREY HUEY | Overall ExperienceI am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.
Andre Morton | Overall ExperienceI did have some hiccups but the staff and gm git them taken care of right away.
QIANA JONES | First ImpressionsThe facility is very clean. The provided with excellent service and concerned about my needs..
DONNA WILCOX | First Impressions