Le client n'a pas laissé de commentaire.ARTHUR LEE P.
Customer Reviews for U-Haul Moving & Storage at Town Center
Pour nous contacter
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.April P. | Premières impressions
Expected some kind of receipt @ drop offPETER S.
Le client n'a pas laissé de commentaire.Edward E. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.John D.
Easy drop off.TIMOTHY F.
Le client n'a pas laissé de commentaire.DONNYLEE M.
The lady that helped us short notice was amazing!!! Unfortunately! I don't remember her name. Take care of this one!KELLIE ELIZABETH C.
awesome! fast and friendly. way to go.kayla f. | Premières impressions
Uhaul changed location of the truck on me so I was late picking up. Couldn't do auto pickup, inside they could not get the truck to release to me so I waited over 30 minutes to get truck. I had movers that I was paying waiting for me so I arrived an hour late. When I was driving out, I noticed the gas was not at 3/4 a tank but it was too late. Drive the 6 miles to public storage. Then 5 miles to my house, and 4 miles back to uhaul. It cost me 6 gallons of gas to get up to 3/4 a tank and when I turned in, the mileage was way off!! Total scam that cost me over 100 $in labor, gas and mileage that I didn't deserve. Not using again.Kris C.
Truck was very dirty, smelled of smoke. Experiences in past were much better and especially since we are in a pandemic, one would think cleanliness would hold a little more priorityLEE ALLEN H.
The West Virginia hillbilly that works with trailers needs to go back home and improve his meth product. His head is already f-------ded. The hitch on the trailer I did get required 45 minutes of labor by two people to get it to function properly. We don't carry tools around expecting to repair uhaul equipment.CURTISRAY W.
Le client n'a pas laissé de commentaire.THOMASATWOOD M.
good service overall. ThanksNHANCAO T.
Le client n'a pas laissé de commentaire.THOMASHALEY B.
Le client n'a pas laissé de commentaire.BREON THOMAS O.
Le client n'a pas laissé de commentaire.CARSON N.
My experience was excellent. Everyone was courteous and professional. I received top notch service. Should I have the need in the future I will definitely use this location.LEWISBERYL T.
I really struggled with the drop off steps. I followed the directions for location and it still didn't work. I wish it could be as simple as dropping the keys off. Luckily someone else was with me to access it. I wouldn't recommend to anyone dropping off after hours if that's what people need to do each time. Also, never received information about gas in my email or text messages so didn't know what to do about that. Left as was since information wasn't provided. Minor things that made this a tough rental.THOMASJOSEPH J.
Le client n'a pas laissé de commentaire.MARKOWEN M.
Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great serviceJacqulin G. | Premières impressions
Original pickup was changed to a location 30 minutes away. Drove there and they discovered they didn't have the equipment even though they confirmed with me the day prior. Had to call customer service who then sent me to a location much closer to home. Wish I could've gone there in the first place and not waste my time.Aaron D.
Very pleasant staffdebbie g. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARDJOSEPH K.
They met me outside when I arrived for drop off. It took about 2 minutes for him to disconnect the trailer and I was on the road again. I didn't even need to get out of my car. Merci.rohn D.
Le client n'a pas laissé de commentaire.KENNETH JAMES J.
Le client n'a pas laissé de commentaire.VICTORIA G.
The folks working the desk are always helpful and pleasant.HOMER ISRAEL S.
Very professional always courteous. Truly the Uhaul brand is exhibited at this location. Head and shoulder above many other locations. The entire staff is outstanding.SHARONELAINE W.
Le client n'a pas laissé de commentaire.Sherwin P.
Le client n'a pas laissé de commentaire.JOYCEANN M.
Le client n'a pas laissé de commentaire.NINETTEGERRY S.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.Barbara T.
Le client n'a pas laissé de commentaire.Sonya J. | Expérience générale
The staff was the absolute best!!!JACQUELINEM L.
More people working the desk would shorten the wait in line.HOMER ISRAEL S.
Shawna was fabulous!!LORI S. | Premières impressions
No comment, experience was great.SHELLYDENISE S.
Outstanding customer serviceMARKJEFFREY D.
Le client n'a pas laissé de commentaire.JOHNMATTHEW O.
I received great customer service from the employees.MARIOMACKINZE S.
Le client n'a pas laissé de commentaire.Donald D.
Nothing. Tech called to confirm we were safe, equipment and our exact location. Arrived within 30 minutes as promised and had us back on the road quickly.David B.
Le client n'a pas laissé de commentaire.DOUGLAS N. | Expérience générale
Offer miltary discount, price was really high for trailer.EDWARD B.
Le client n'a pas laissé de commentaire.ILETHAILEERON V.
Le client n'a pas laissé de commentaire.Dale K.
Le client n'a pas laissé de commentaire.EBONEEJOHNDREA P.
Prompt service from friendly staff. Easy pick-up and drop off. Got my receipt emailed to me shortly after I left. Highly recommend this location. Thank you for the great experience.SAMUELEDWARD A.
Le client n'a pas laissé de commentaire.LILYLYNETTE P.
Clearer signs for mobile check in. Check out was great! There was no problem with closing out my rental. Closing out was fast and the staff member was trustworthy! Merci.Jimpearl B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.ISSA M.
Truck wouldn't start. It finally started and check engine light was on. I asked for a cargo van but received what looked like a truck; not the van in the picture and it was parked in the wrong letter spot. Won't be using this location anymore. Customer service wasn't too good either.KRISTENELIZABETH W.
They didn't have the equipment and was closedMISTY A.
Le client n'a pas laissé de commentaire.Jane F. | Premières impressions
I had made my reservation to a different location, the morning of the day when I had to pick up the truck I was called from Uhaul's customer service to tell me my reservation was changed to a different location, the Employee over the phone was very rude but I still treated her with respect at the end of the call even though the changed made was very inconvenient for me I said thank you and she just hung up. When I arrived to the Uhaul location I was having issues to log in to my account, so I approached an Employee who had an attitude and told me they were closed, it shouldn't be like that especially when she was more than willing to help another person after me, they should provide good customer service to everyone and not pick and choose. Employees should warn you at the time of reservation that if you have an out of state license you would need 3 contact numbers, this was a very long and inconvenient process, especially because I had to pay for movers just to be waiting at my house because of how long the process took. The truck I rented had trash inside and I was concerned because the the check engine light was on and remained on the entire time. I'm very disappointed of this experience.Gema C.
Home boy and home girl hooked me up with a great experience overall!JOHN W. | Premières impressions
Excellent service à la clientèle.TYRONE ELVIN F.
Lady at the counter wasn't very friendly. She helped 3 customers before me and those customers were very rude to her (extremely ghetto customers) which might be the reason. The auto transport I rented had a ratchet that was very rusty and did not work. They obviously did not look the equipment over. I had one of the employees spray it with lubricant to fix the issue. Then when I took my car off the trailer I noticed the trailer was leaking brake fluid. This may or may not have been an issue before I picked it up, but checking lines and fluid levels, and preventive maintenance (replacing worn lines) should be apart of the job.VICENTE M.
Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.Andrew W. | Premières impressions
Le client n'a pas laissé de commentaire.SAMUEL A.
Le client n'a pas laissé de commentaire.BERNARD C.
Le client n'a pas laissé de commentaire.GEORGE C.
Le client n'a pas laissé de commentaire.John O.
Was extremely happy with everything. Your employee was very helpful and friendly. A+ to the crew.SHELLY DENISE S.
Le client n'a pas laissé de commentaire.Echo S.
Le client n'a pas laissé de commentaire.KENNETH CALVIN H.
Nothing, keep up the great job! The entire staff is GREAT.BRIANGERARD M.
Le client n'a pas laissé de commentaire.MICHAELDOMINIQUE M.
Great management and staff!MARKDERICK M.
Le client n'a pas laissé de commentaire.myron w. | Expérience générale
Excellent serviceHARVIE S.
Le client n'a pas laissé de commentaire.DONALDLESLIE M.
I am a repeat customer I placed an order for a cargo van the attendant told me that they know who we are and we rent there all the time she asked me what time I would be coming to pick it up and I said well maybe around him 3 o'clock but I will be picking it up and she said she didn't need my deposit because she knew who I was! I left there with a box truck with no air-conditioning in the back and I am a florist and I need it in the air conditioning van! The gentleman behind the counter is full of them self and certainly not a customer service representative of your company!Todd W.
Le client n'a pas laissé de commentaire.Jerry A.
amazing serviceANTHONYMARCUS H.
My location of choice!!!CARRAY B.
Le client n'a pas laissé de commentaire.ADRIANE S.
excellent customer serviceJAMES LLOYD N.
Le client n'a pas laissé de commentaire.Lew A. | Premières impressions
Le client n'a pas laissé de commentaire.Lew A.
Truck cabin needed to be vacuumed and it smelled like cigarette smoke. My original pick up location was suppose to be at a facility in Chesapeake, the Uhaul representative was not at his station and it took 20 minutes for the staff to locate him and another 10 minutes for him to figure out that the truck I reserved was not returned when it should have been. I was then informed I need to go to another facility in Virginia Beach, luckily my information was transferred there. If there is a way that if a person doesn't return their rental at the appointed time they are contacted and if they cannot return the truck the next person in line to receive the rental is contacted.AMANDAFLOYD L.
Fast check in/out and polite customer serviceARIEL D.
Le client n'a pas laissé de commentaire.Jeffery M.
Le client n'a pas laissé de commentaire.Karen G.
Free coffe in the shopWilliam G.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.AARONCALVIN J.
Staffing employees was very kind and professional I would come back again if necessary.raylla m. | Expérience générale
Le client n'a pas laissé de commentaire.THOMASKEITH K.
truck handled poorly good thing did not have to drive on interstate only had 5 miles to go will not rent againARVINDEMETRIUS M.
None. good location. helpful staff. Vehicle was ready.....no issues.Ronald M.
Le client n'a pas laissé de commentaire.Arturo O.
Quick and efficient visit. I didn't see room for improvementJAIMIAN B.
Speedy checkoutCATINALENISE B.
The UHAUL associates made my move possible and met all my needsFERDINAND O.
Le client n'a pas laissé de commentaire.CHRISTIANALEXANDER V. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE M.
Great friendly customer service!DEBORAH Y.
Offer ice cream malted shakes.DANIELBRIAN M.
Le client n'a pas laissé de commentaire.Jill M.
Le client n'a pas laissé de commentaire.MARILYNJEAN SMIT P.
Le client n'a pas laissé de commentaire.shaunice G. | Expérience générale
Le client n'a pas laissé de commentaire.Louise S.
All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.LORI S. | Premières impressions
Le client n'a pas laissé de commentaire.Jason F. | Expérience générale
this was the 2nd time that my rental was not available. it is really disappointing and inconvenient that when I make a reversion at a specific location way ahead of time and they are telling me they will not have one on hand for that day and send me to a different location. I get to that location to find out that they do not have one either and after 30 minutes of trying to find one, they send me back to the location I original made the reservation. Very unsatisfactory ;(Silke S.
Excellent service à la clientèle.GRADYANTONIO L.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.KELELU K.
Le client n'a pas laissé de commentaire.JAMESALBERT T.
Le client n'a pas laissé de commentaire.PHILLIPCURREN M.
Great Customer ServiceASHLEYDAVIES BRE S.
Great service ðŸ‘.MANUELJESUS C.
Wonderful service and excellent equipmentROBERT BERNARD B.
Le client n'a pas laissé de commentaire.Alberta N. | Expérience générale
The employees were helpful when I needed help…. Very polite.. That's a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming backLolita F. | Expérience générale
Le client n'a pas laissé de commentaire.Druvani R. | Expérience générale
Le client n'a pas laissé de commentaire.thomas f. | Premières impressions
Le client n'a pas laissé de commentaire.Frank F. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS N. | Premières impressions
Le client n'a pas laissé de commentaire.phillip m. | Premières impressions
Great place with helpful staff.Johnathon R. | Expérience générale
Le client n'a pas laissé de commentaire.kenneth y. | Premières impressions
Never had any issuesTiffany P. | Expérience générale
Le client n'a pas laissé de commentaire.allan R. | Expérience générale
You guys were very helpful and convenient and you were there when i needed youAlicia G. | Expérience générale
Le client n'a pas laissé de commentaire.tracey p. | Expérience générale
Le client n'a pas laissé de commentaire.Eileen M. | Expérience générale
Your people made a difficult time of moving less stressful and were very helpful.Harriet C. | Premières impressions
Great place, very helpful staff.Jonathan R. | Expérience générale
The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.John L. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGE STEVEN M. | Premières impressions
Le client n'a pas laissé de commentaire.ALDENDORSAY B. | Premières impressions
The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. MerciLeslie J. | Premières impressions
Le client n'a pas laissé de commentaire.joseph p. | Premières impressions
Staff was friendly and very efficientAlberta N. | Premières impressions
Everything was easy and simple getting set up. Moving is always challenging.Shawn J. | Premières impressions
The only thing I'd love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!Danna T. | Premières impressions
No hassle transfer of items into facility camping and personal equipment thanks a bunchMichael F. | Premières impressions
Using UHAUL was an excellent experience. The employees was kind and courteous.raylla m. | Premières impressions
Very helpful and courteousDon C. | Premières impressions
Excellent customer serviceDonna P. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!