Évaluations des clients U-Haul Moving & Storage at Town Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Town Center

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

alfred w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

Tell me your going to charge me for extra miles that we’re not extra.I picked it up and if there were extra miles it was miles I had to drive to get the truck at a location that I didn’t ask for and returning it to a location I did not ask for so you should have been paying me for the miles.

Glendon H. le

Évaluation :

Nothing that I can think of. My experience was great

Qiaoyan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Krystyne K. le

Évaluation :

The cashier who helped me with my rental was very rude and was just very condescending honestly. I wouldn't do business with this uhaul again

Robert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Della D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christian D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James W. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHEVONNE M. le

Évaluation :

Kayla was awesone! Had a line and a difficult custoner when I walked in and she handled it like pro!

Amber B. le

Évaluation :

I’m a first time uhaul user and ordered a dozen furniture pads and wasn’t informed I could pick them up myself instead I just thought they were already in the uhaul, I also reserved this uhaul . So I had to come back to get them while i was already on a time crunch. Other than that things went well .

Sherrita G. le

Évaluation :

My move date was July 31st, and I was supposed to have the truck back at 10pm that night. Unfortunately I got caught it the rain, and lost my movers(one was on a motorcycle) I stayed up ALL NIGHT moving my remaining belongings by myself. I received a phone call from an older gentleman around 7 am, saying that I was supposed to have the truck back the previous night. I explained my situation, and asked if there was anyway they could just charge me for another day? He then proceeded to attempt to chastise me, saying, “well I have other customers with reservations this morning, so what time will you have the truck back?” I explained that I understand it was an inconvenience for EVERYBODY, however I’m a customer, just like they are customers, and I’m paying my money just like everybody else is paying their money, and I explained that I’m certain there was a way they could charge me for an extra day. (I now realize he was so adamant about returning it bc he couldn’t charge me for another day until after 24 hours)He then said he understands I’m a customer as well and thanked me for returning the vehicle as soon as possible, but we never agreed on a time. Around 3-4pm there was another voicemail left on my alternate contact’s voicemail mailbox(which is illegal, there was too much information left on her voicemail) stating that I was supposed to have the truck returned at 10am 8/1/2019, which I never agreed to either. I then passed out because I had been awake for over 24 hours and woke up to a voicemail from Larry at the location stating you all would report the truck stolen if I dont contact you all. Needless to say I was infuriated. While I understand it is a business, life happens. And for the business to try and make the customer feel guilty and then threaten to call the police on me is completely unfathomable. Especially when I did my do diligence and communicated exactly what happened and why I was unable to return the vehicle at the initial time chosen. This also let me know that somebody dropped the ball on the company’s end and did not communicate the conversation that we had early that morning. This was my first experience with uhaul, and it was extremely dissatisfying. I’m moving to New York from Virginia and was looking to use you all again. But I’d rather not be treated like a thief and a criminal.

Iesha L. le

Évaluation :

There was dog hair on the floor, I think it was. It was a thin layer of hair. Double check the vehicle to make sure it's clean of absolutely everything.

Prescott S. le

Évaluation :

The Team at Town Center were very helpful, courteous, and professional.

Jennie C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Drake M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

Quick rental and return

John L. le

Évaluation :

I sent an email regarding the $20.00 charge we should not have received since we did the online check in and it has not been responded to and we have been over charged.

Carlos S. le

Évaluation :

N/A

Lawrence S. le

Évaluation :

Wait Time was lengthy - it would help if you had more associates during peak periods of the month helping incoming customers. When I arrived there were only two Associates for a line of about 10 people waiting for service to either check out a vehicle or check in a vehicle, with more arriving every 20 to 30 minutes. The gentlemen at the desk were very customer oriented and really took care of their customers despite the overwhelming pressure of watching more customers arrive. I spent about a total of 45 minutes to an hours in line before I was able to complete my pick-up....

Jennie C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Morgan L. le

Évaluation :

More employees. Better guidance to vehicles. Employees should not be giving attitude to customers and talking to them as if they are stupid. Also, never heard of a place that does not accept cash or charges a $20 fee to drop off using the app after hours.

Christopher D. le

Évaluation :

Very long lines on sat am and only 2 employees. 2nd guy in no hurry, primary guy worked quickly. Phones put on hold and I never saw them picked up again. I was in line 35 minutes. The parking lot was very difficul5 to navigate and blocked off with no direction in/out. The vehicle was clean and nice, but it was a miserable experience overall

Kevin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristin B. le

Évaluation :

This location was great and they were so busy! It was Sat am there were at least 10 other customers there but they still greeted me as soon as I got there and asked me what I needed. They told me it would be a little wait unless I wanted to just leave the key. I was waiting for my ride and within 10min a very friendly man came over and inspected the truck asked me about my trip and I was out of there 5 min later. Very friendly service, that man is a keeper!

George C. le

Évaluation :

Easy access to my storage unit, employees where friendly and helpful

CLEVELAND L. le

Évaluation :

Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

Cynthia C. le

Évaluation :

It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cheryl V. le

Évaluation :

All three representatives were helpful and friendly. Many thanks!

Catina S. le

Évaluation :

Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Jon D. le

Évaluation :

Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

bill r. le

Évaluation :

Very helpful staff.

tysa a. le

Évaluation :

Your service was fantastic!!!

Theresa W. le

Évaluation :

I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Erika W. le

Évaluation :

The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Kathleen N. le

Évaluation :

Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

KATHLEEN P. le

Évaluation :

Friendly, safe, clean and secure.

Monique W. le

Évaluation :

I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

robert b. le

Évaluation :

As expected

Allyson K. le

Évaluation :

Melvin was incredibly helpful! Excellent and quick customer service.

HAROLD P. le

Évaluation :

Thay need a water fountine

Zola D. le

Évaluation :

They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

robert b. le

Évaluation :

Went as planned

RORY U. le

Évaluation :

Larry was great! Thanks for the quick and easy experience!

Sherry J. le

Évaluation :

Very helpful, friendly ,professional .

RICHARD S. le

Évaluation :

Walt was very friendly and helpful.

Brandon R. le

Évaluation :

As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Monty M. le

Évaluation :

*

Lillian H. le

Évaluation :

Thank you for all of your help!

Donna P. le

Évaluation :

Excellent customer service

Madeline F. le

Évaluation :

GREAT!!! As always!

Joan m. le

Évaluation :

Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Marcus N. le

Évaluation :

Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Nicholas R. le

Évaluation :

The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Stephanie S. le

Évaluation :

reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Liando S. le

Évaluation :

Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

KATHRYN D. le

Évaluation :

hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

John R. le

Évaluation :

The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

REGINALD B. le

Évaluation :

Thank you guys for all support

ann'marie L. le

Évaluation :

This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

Christina W. le

Évaluation :

Phil and Joe were both polite and very helpful.

Donna F. le

Évaluation :

We love the people at this uhaul. Joe has always been great to us.

robert v. le

Évaluation :

The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

ELIZABETH Y. le

Évaluation :

I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

TUMICKA H. le

Évaluation :

The employees are awesome and very helpful. The past five years have been effortless.