Maybe I was not doing it correctly. But when accessing the storage after office hours, the automatic sliding door at the entrance of the storage building was not responsive. This made it really inconvenient for us to swiftly move in and out of the building and load things into our storage unit. I also did not realize that I needed to check in and out of the building upon arrival and departure. When I visited the unit earlier in the day, after signing up, I did not check out. But when I came back that evening to begin moving in my items, it took me a moment to figure things out as I ended up checking out and back in, multiple times, trying to get the doors to unlock. Once I figured that out, I realized the sliding door was not responsive and had to keep swiping my card each time the other doors closed and I had to get back in. It would have been helpful if all of this had been explained when I signed up for the unit, in the office. I didn't realize the middle box had to be used before I could use the other boxes to get into the building and must have swiped my access card a million times.
patrice c. | First ImpressionsSelf Storage Units in Virginia Beach, VA, 23462
U-Haul Moving & Storage de Town Center
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Unités disponibles (toutes les dimensions sont approximatives)
Entreposage à demi-niveaux
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Moyen | 10 pi x 10 pi x 6 pi
Maison 2 à 3 chambres
Guide des tailles- Tarif :
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$159,95
par mois
- Demi-niveaux
- 1e étage
- niveau rue
- Sans climatisation
- Tarif :
- 159,95 $ par mois
Il reste 1 unité(s)!
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Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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If the sliding door is only available during certain hours, a sign should be installed on the door to communicate this to tenants. It was very discouraging to show up with a full truck only to discover that the only available access door did not have a ramp to allow the carts to be used to move items into the building.
Troy J. | Online Move InThe representative was very friendly and professional.
IRIS R. | First ImpressionsStaff was excellent, but the access times for the large doors is based on the office hours, so moving in/out early or late is inconvenient since only the access door is open.
Jeff H. | First ImpressionsWish they had an elevator to help move the heavy thing to the 2nd floor. Other then that every thing was great!!
Andrea S. | First ImpressionsChristopher was wonderful as accommodating spaces for my need he went above and beyond for me. He brought us bottles of water when we were unloading the truck it was 100 outside. His personality was great. You have a fantastic employee there and recommend him for a raise! Ty again for the pleasant experience.
Patricia C. | Online Move InOverall great storage, a little bit pricey maybe $5-10 less would seem more reasonable for the small unit. The elevator has a pungent smell of pee which it appears to be the only way up so you are forced to suffer the smell to get anything to your storage.
Christian S. | Online Move InThe salesman Christopher went above and beyond for me. He made the transition very smooth. I had to rent another unit and Christopher was quick on finding me another. It was an extremely hot day and he brought us some bottles of water. You have a wonderful and valuable employee there. He deserves Kudos! I can't say enough about his work ethic and his dedication to your company. Pleasant and thoughtful employee. Give him a raise!
Patricia C. | Online Move InThe manager in Virginia Beach was amazing she dealt with a short staff and a busy place with style and grace! U-Haul should give her a raise! Kelsey was her name
Holly M. | First ImpressionsThe woman Katlyn who helped me was a joy to work with and made the experience such a pleasure
Dakota S. | First ImpressionsMy unit didn't come with a lock despite being told I'd have one. Sliding doors were broken and it made loading the unit a pain.
Jacob K. | Online Move InThe employees were great. Facility was convenient and space was sufficient for the items that I had.
VERNONKRANNA B. | Overall ExperienceThank You
Michael F. | Overall Experience