Customer Reviews for U-Haul Moving & Storage at Town Center

8 580 évaluations

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

(757) 499-1432

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE H. 
Évaluation :
3

I didn't have My items that to lift my appliances on the truck !!!!!! I return the with gas and back early ! It's a shame !!

Jacqueline B. 
Évaluation :
4

Aaron and Caitlyn were awesome. Caitlyn was particularly helpful and exceeded with rental truck, storage locks, storage unit needs. Merci.

al w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymone J. 
Évaluation :
4

Offer reimbursements on gas overages when equipment is returned. If there's not enough customers are charged. If there's too much then it's only fair we are reimbursed. So my issue is with corporate and not the location per say

Erin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL T. 
Évaluation :
4

Easy pickup and drop off were great. Thank you

Michael L. 
Évaluation :
5

Sticker concerning fuel level covered up part of the instrument panel blocking some of the display

John P. 
Évaluation :
5

They were very helpful, great experience!!

Laura T.  |  Premières impressions 
Évaluation :
1

Charge me what i was supposed to be charged 252 not 282

Frank C. 
Évaluation :
2

The rental price is deliberately misleading. You boldly advertise $19,95 for a vehicle, and even though I live in the area, and I only used the van for 2 hours to move a single sofa, I ended up paying $60 after taxes and fees. It's my fault for not being skeptical, but I really couldn't afford $60 and it really hurt me this week. Also, when my son and I dropped off the van, we waited a long time under the canopy without seeing anyone until this obviously-annoyed Dylan Klebold-looking kid stormed up to us and barked “Leave the keys in it and you'll get an email when I get to it!” VERBATIM. He then turned and marched away. I promise you, I did nothing but greet him with a warm smile before he said that. It was enough to make my 10 year old son say. “What the…” and it embarrassed me because I felt I needed to confront him to demonstrate to my son the expectations for respect, but we were in such a hurry, I had to let it go. All in all, the whole experience made me feel like the rest of the world has lately: everything is awful and getting worse all the time.

Michael D. 
Évaluation :
5

Easy drop off.

Christine M. 
Évaluation :
5

excellent staff here at TOWN CENTER Virginia. Thanks

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareen F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

I was very impressed with your staff, they were very friendly, helpful and professional.

SUZAN E. 
Évaluation :
5

very helpful

Gerald S. 
Évaluation :
2

Overcharged. Website not working. Employee said they would document drop off time. Still overcharged. Waiting days to be reviewed. Meanwhile I'm out of some money.

BRITTANY J. 
Évaluation :
3

Never received a receipt

ROCHELLE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASEDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerlena S. 
Évaluation :
5

The front desk clerk was very kind and friendly, and was able to get me in and out of the store quickly, truck was ready to go. It was also very easy to return the truck, just pull up and the attendant was there right away to check the truck and I was able to leave without waiting. Thank you for excellent customer service on a very stressful moving day!

Sharon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS C. 
Évaluation :
5

Nice and helpful people

Raynard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leaurie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Peter J. 
Évaluation :
3

The associate could learn to be more friendly and not so abrupt when dealing with customers especially new customers. I was also charged twice using the online pickup and return feature of your APP. I would like a refund of the extra money that was paid in error.

LONNIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

The storage unit staff, especially Christine, the facility manager we're terrific! Frankly, these were the only Uhaul employees who honored their promises. Everyone else, from our (wrong and too small - even with the trailer we still left things behind in Austin and will have to return for them and start the moving process all over again!) truck pick-up in Kyle, all the other storage places in Norfolk area who called us a day after we picked up a two week rental asking us what time we'd be in Norfolk that day to drop off the truck and put stuff in storage, and your movers who broke things and showed up two hours late after pressuring us to meet two hours early and intimated us. We ended up unpacking the trailer ourselves while we waited and still had to pay the entire amount. We've called several times and someone is supposed to get back to us but never does. The moving company won't give us a refund even though we called and told them about the intimidation we felt and requested different movers. We will NEVER use uhaul again and we'll be warning our 5000 friends on FB, yelp and anywhere else we can find to complain unless we hear from someone and get some sort of refund.

Anton p.  |  Premières impressions 
Évaluation :
2

Me and my vetrian was put threw ringers over few medical dippers and things we kept stored in there . Pitchers of are 25 years . They had no care in the world we had COVID 2 x . Lost are truck due to jiffty lube in Norfolk VA . Fried are engine. And I needed medical att. Out of area had no way to get are few things or the cages to his bird that was life friend.....nothing of value they new it ...had nurve to call my dieing mother phone more then 1 x after my father told them stop!!!!!

LINDA C.  |  Expérience générale 
Évaluation :
5

Thanks for take care of my stuff like I do thank you and again thank you and I already recommend my son my daughter using your service already thank you again

Jacqueline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Everything from reserving online to getting the unit went extremely smooth. Was refreshing to get from A to Z completing a process with absolutely no issues.

WAYNEWILLIAM M.  |  Premières impressions 
Évaluation :
2

I wasn't renting not a entire month and I experience a female pregnant roach and a few ants . I understand you may not be able to help what's around .but they should spray and maintain on regular. I wasn't able to take some items .I was upset,I'm glad I have insurance

Courtney N.  |  Expérience générale 
Évaluation :
5

Overall the vehicle was great. I always get trailers or vehicles from this location because of the great customer service.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina D. 
Évaluation :
5

Service rep was efficient and friendly. When I returned the vehicle, that gentleman was gracious and helpful! They helped to make a stressful day a bit easier for me!

Katrina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Fast and efficient no problems.

William W. 
Évaluation :
5

Extremely efficient check out and in.

Jack D. 
Évaluation :
2

Employee was rude about return process. If the app is not supposed to be used for returns during business hours, it should say so. In addition to this, there were constant technical issues. The odometer had to be photographed despite the fact it does not show up clearly on the camera. Also it made me reenter the mileage multiple times because I initially underestimated the mileage and then it sat spooling endlessly. All in all the return process was frustrating and challenging. The van itself was functional but it wasn't particular clean and it was incredibly scratched up with little record of the extensive scratches to the exterior and interior.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY M.  |  Expérience générale 
Évaluation :
5

I think y'all can improve the return process for after your business hours because it didn't work for me

Frank L. 
Évaluation :
4

Rented a unit here for 4 years and never had any issues. Customer service was hit and miss but when moving out the service was outstanding, and the employee was friendly and helpful. As of lately the sliding glass door to the storage unit building has been left open on more than one occasion requiring no card access to be used to gain access to the building.

Jon F.  |  Expérience générale 
Évaluation :
5

Jennie was wonderful. She helped me out. I will recommend this u haul. Place

Jose R.  |  Expérience générale 
Évaluation :
4

Professional courteous sale associates. I was very satisfied with the service.

Angelo B.  |  Premières impressions 
Évaluation :
5

Make sure to clean each vehicle after return because I picked up a pickup truck yesterday that had trash in the truck bed under the seats and was covered in road grime

robert B. 
Évaluation :
5

The customer service guy was sooooo great he went over and beyond. I appreciate him

BONCEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
4

S.O.

Judith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy H. 
Évaluation :
5

outstanding service.

Charles H. 
Évaluation :
3

Move to red mill

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Staff was friendly and efficient.

William G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey F. 
Évaluation :
5

Staff and experience great.

William G. 
Évaluation :
3

Location was fine. Personal did not tell us where the blankets we rented were located. Did not tell us we needed a pad lock or tie down straps. Did not have our hand dolly or car trailer available at that location. Overall it caused us three extra trips to get the equipment for our move.

Doug D. 
Évaluation :
5

is oky

reynaldo M. 
Évaluation :
5

Everyone was super helpful and very understanding. Recommend this to anyone.

Watza L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

Need to traine your employee to talk us professionally

Mamadou N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCIA C.  |  Expérience générale 
Évaluation :
5

I was able to pick the vehicle up straight from my phone. Return was simple and quick.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE M. 
Évaluation :
4

Continue to give good customer service.

CONSTANCE C. 
Évaluation :
5

Everyone at U-Haul was so friendly and answered all my questions.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNLYNN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ally W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS C. 
Évaluation :
5

I didn't get the elderly gentleman's name, but he was polite and welcoming.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL L. 
Évaluation :
5

Everything was great.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Thanks guys

Festus I. 
Évaluation :
5

They are doing this job .

Mustafa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA O. 
Évaluation :
5

Great service very professional and quality equipment

joanne C. 
Évaluation :
5

Well do e

Alfred T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
2

Telling me there's a $60 late fee for having the equipment back 30 minutes is ridiculous, it only cost $40 for the entire day. The 30 minutes was still within business hours, and had I selected a return time of 6:30 or 7 pm initially it would have been no extra charge. I have returned equipment a few hours late in the past at other locations and it was NEVER an issue.

Ian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty D. 
Évaluation :
5

Checking vehicle before leaving from photos online; can't see. Need written list to view scuffs etc. cab was relatively clean but had dirt in floor. Uhaul center had excellent check out service.

Laura C. 
Évaluation :
1

Upon arrival for drop off I was greeted with a very rude and unprofessional employee. I was directed inside for a receipt however the door was broken, and was informed had been for quite some time. After having an issue with fuel level at time of return I was told I could speak with the manager who apparently wasn't available and wasn't able to be contacted either? I later that week received a call from a different employee, still not the manager, stating the fuel issue was handled and my final receipt would be emailed to me. I have been a customer of U-Haul in the past and have never had such a terrible experience as this. From unprofessional employees to two tire blow outs, one was fixed in a reasonable time frame however the other took in excess of 24 hours before replacement of two tires was complete. The second tire blow out I would be placed in the care of a different roadside assistance employee every time I was contacted for updates. I sat on the side of the highway for 12 hours before I was told to leave the vehicle, with all my belongings inside, on the side of the road and it would be towed to my final location 40 miles away, where I would be able to unload, without penalty of going over my return date, and then it would be towed to a facility after unload was complete. I was later called and told that the tires where changed and I had to go pick up the truck myself driving an hour there and an hour back Wasting more of my own time and gas. While unloading I had received a phone call from the drop off facility inquiring as to why I hadn't returned the equipment yet. After explaining the situation they said they had no notes nor had they been contacted by anyone pertaining to the incidents. I expected better service after spending almost $10 000 in equipment rental fees.

Alex K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Everything was great...Except for the guy that attached the trailer and checked it back in. He talked way too much about stuff having nothing to do with the transaction, thus causing me unnecessary delays.

Fred J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
4

Two things that could have gone better: 1) At the pickup, let the customer know to immediately look for the email to verify the condition of the truck & mileage. I wasn't told, so I had already arrived at my office to move before I noticed it. 2) I added an appliance dolly to my order at the store, and was told to grab one by the back door. The next morning, I got a call that they needed the serial number off of the dolly. I didn't have time to look right away, so told them I'd have to call back. When I looked, my mover had strapped it to the items I was moving, so I couldn't get to it. Tried to call back and was put on a long hold, so I hung up, as it was eating into my rental time. If the serial number was important, it should have been recorded before I left. The store was not busy.

Kelly E. 
Évaluation :
2

The return time on the invoice was wrong. They were too busy to send someone out when I returned the trailer, before the time I had to return it. Therefore the rate was doubled. Poorest performance ever. If they are too busy to work properly, they should look for another job! Want my back!

StefanLudwig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Great experience!

Jose M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYREETACHERILYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Other than the price increaseS, everything was nice.

joseph p.  |  Expérience générale 
Évaluation :
5

Friendly and courteous company

raymond c.  |  Premières impressions 
Évaluation :
5

Janie the manager and her staff were great- highly recommend

marian b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F.  |  Expérience générale 
Évaluation :
1

Was charged for storage when I was supposed to receive my first month free

Javonn C.  |  Premières impressions 
Évaluation :
5

On the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.

Robert T.  |  Expérience générale 
Évaluation :
3

People in Norfolk could have done better

chris h.  |  Premières impressions 
Évaluation :
5

Thanks for the no hassle services and conveniences

John J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb S.  |  Expérience générale 
Évaluation :
4

Although Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".

Robert T.  |  Premières impressions 
Évaluation :
1

Had to pay an extra $15 a month to be able to use the unit during the hours I wasn't working. Lost the keys to my lock. The girl at the desk said they can't help. Had to cut the lock off. Second floor and the elevator didn't even work.

Kaitlyn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney P.  |  Expérience générale 
Évaluation :
3

The elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!

Lilly S.  |  Premières impressions 
Évaluation :
5

I had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.

Edwina U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graciela G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawntia W.  |  Premières impressions 
Évaluation :
5

The folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…

RICK S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS G.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Leon W.  |  Expérience générale 
Évaluation :
5

If I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.

Samone E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha R.  |  Premières impressions 
Évaluation :
1

The storage unit was sealed. Took 45 min in line to speak with person at desk. He didn't know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the "last one available"…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.

LINDA L.  |  Online Move In 
Évaluation :
3

The billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.

HEATHER W.  |  Expérience générale 
Évaluation :
5

Maybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ella a.  |  Expérience générale 
Évaluation :
5

Very helpful

LAMAR SQUIBB M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARARENEE W.  |  Expérience générale 
Évaluation :
4

great service

Patricia F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARONMAJETTE C.  |  Premières impressions 
Évaluation :
5

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Michael K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JODI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P.  |  Expérience générale 
Évaluation :
5

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina D.  |  Expérience générale 
Évaluation :
5

nice an friendly

frank m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E.  |  Premières impressions 
Évaluation :
5

awesome! fast and friendly. way to go.

kayla f.  |  Premières impressions 
Évaluation :
5

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin G.  |  Premières impressions 
Évaluation :
5

Very pleasant staff

debbie g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya J.  |  Expérience générale 
Évaluation :
5

Shawna was fabulous!!

LORI S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane F.  |  Premières impressions 
Évaluation :
5

Home boy and home girl hooked me up with a great experience overall!

JOHN W.  |  Premières impressions 
Évaluation :
4

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

myron w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lew A.  |  Premières impressions 
Évaluation :
4

Staffing employees was very kind and professional I would come back again if necessary.

raylla m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIANALEXANDER V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaunice G.  |  Expérience générale 
Évaluation :
5

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

LORI S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberta N.  |  Expérience générale 
Évaluation :
5

The employees were helpful when I needed help…. Very polite.. That's a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back

Lolita F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Druvani R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip m.  |  Premières impressions 
Évaluation :
5

Great place with helpful staff.

Johnathon R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth y.  |  Premières impressions 
Évaluation :
5

Never had any issues

Tiffany P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan R.  |  Expérience générale 
Évaluation :
5

You guys were very helpful and convenient and you were there when i needed you

Alicia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen M.  |  Expérience générale 
Évaluation :
5

Your people made a difficult time of moving less stressful and were very helpful.

Harriet C.  |  Premières impressions 
Évaluation :
5

Great place, very helpful staff.

Jonathan R.  |  Expérience générale 
Évaluation :
5

The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.

John L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE STEVEN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALDENDORSAY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol e.  |  Expérience générale 
Évaluation :
3

Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck

Robert b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTSEAN B.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff. They made everything very easy

Daniel K.  |  Premières impressions 
Évaluation :
5

Love the staff attitude

Rhonda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Expérience générale 
Évaluation :
4

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. Merci

Leslie J.  |  Premières impressions 
Évaluation :
5

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

gladys f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney P.  |  Expérience générale 
Évaluation :
2

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

Alfred Kelly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin t.  |  Expérience générale 
Évaluation :
3

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it's a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

ALYSSA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althea H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathy b.  |  Expérience générale 
Évaluation :
4

Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

CHERYL G.  |  Expérience générale 
Évaluation :
1

I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Tamara H.  |  Expérience générale 
Évaluation :
5

Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

Justina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph p.  |  Premières impressions 
Évaluation :
5

Staff was friendly and very efficient

Alberta N.  |  Premières impressions 
Évaluation :
5

Everything was easy and simple getting set up. Moving is always challenging.

Shawn J.  |  Premières impressions 
Évaluation :
5

I’d adjust the elevator doors to remain open another minute or two.

mallory v.  |  Expérience générale 
Évaluation :
1

Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Alesha Lynn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwatoyin O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justina B.  |  Premières impressions 
Évaluation :
5

Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

IRIS R.  |  Expérience générale 
Évaluation :
5

The only thing I'd love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Danna T.  |  Premières impressions 
Évaluation :