Évaluations des clients U-Haul Moving & Storage at Transit Rd

Staff was great, easy experience from pickup to return. No improvement needed..very professional and friendly.

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

Would suggest changing out your factory wiper blades with ones that can handle snow. They froze up creating a driving hazard. Then I had to pull off on the side of the roads to free then up, another hazard. Only to have to repeat this for the hold trip.

The online check in process was very easy however, the pickup process was a little confusion as the truck was not easy to locate and once I did, I had to go in to get key and bother the attendant. Overall however, I use u-Haul all of the time and love the convience of it! Thank you!

N/A

The staff had the truck cleaned and warmed up so i was able to get it and go. Thanks!

The truck cab smelled of smoke. That is disgusting. The drivers door sounded like it was not shut when driving. That made me feel unsafe. The ramp was broken when I got to my house. I hads to come back to the Uhaul location to have them fix it. That was a waste of my time and an unneeded hastle. That should have been checked before I picked up the truck. The headlights were very dim. Overall I think you would say that it was not a good truck.

The past 2 times I've used this location I was not given a full tank of gas at the start. It's been at 3/4

Excellent service the staff was very efficient and helpful.

The door on the back of the trailer was extremely difficult to open and close. Picking up was easy, but dropping off was a nightmare. There was one woman visibly working with about 10 customers trying to rent or return. I followed instructions and waited in my vehicle. The line behind me kept growing. Those people were getting out and being waited on. I finally got out and got help, but the retuned trailer in front of me was never moved so I was pinned in. Sadly, one couple commented how it's like that every time they come in. If need of month and weekend is busy, more staff would be appreciated.

NA

Inside of trailer I rented smelled of deisiel fuel. I was moving furniture so I was real happy that smell didn't get into the furniture.

No complaint, no long wait recieving or returning

Nothing, it was a quick and efficient transaction without any issues or difficulties (both at pick up and drop off).

GREAT staff and very helpful

Nothing

Juat want to give Chris C. A special thank you for taking care of us and going the extra mile while check us in. He made everything better after a long bad day. Thank You Chris C. Have a great Year. GO BILLS !

I had no issues at all. Knowledgable and friendly staff.

Nothing, had a wonderful experience. All equipment well maintained and clean. I've used them several time and always will when in need of a rental.

Everything went smooth with no problems!

Boxes were wet due to rain leaking in door

I love how easy it is to check in and checkout on the website!

Employees were friendly, polite and extremely helpful!

The facility is amazing. They really do a great job. The truck was clean and the process was smooth. The truck had severe mechanical issues throughout the trip that I reported upon return. There was damage to my cargo.

counter wait times are often long. Its no fault of the people, they bust their butts. Just saying they could use help at times. Maybe a manager could lend a hand??

No suggestions. Everything was great!

Where do I start?! Upon entering the location the young man at the front desk told me to "hold on" while he sent a text out...for a couple of minutes I waited. Once done he asks "what can I get you?" I tell him I have a reservation under my name and his only reply is "what can I get you?" I then give him my name again and he asks "i need your size van you rented." As I give him my information he asks if I checked in online before arriving, when I told him the technical issues I had he rolled his eyes and said "license." When finished he tells me to go outside for the van. When I get outside there is no van and no employees outside. I walk around and I finally find an employee and he tells me "we left it where you could see it." I'm sorry, no one told me which van was mine and I didn't want to just steal one. The van itself was horrible! Bottles left over from previous renters and the drivers side door didn't seal shut so I could hear everything on the road. I'm very unsatisfied with this service and would like to have a manager contact me. This was all very unacceptable.

Uhaul helpers were terrible

I was very satisfied with the service.

Great staff. Very good experience

The real hard push on the insurance rider ($20 fee) under the threat of having to pay U-Haul immediately is unnecessary. You simply can't enforce immediate payment by a consumer that is insured under NYS insurance laws. Cheapened an otherwise very good experience.

Courteous and professional staff made my experience the best it could be.

Speed up the rental process. The UHaul computers make the process unnecessarily slow. It is too slow with people waiting in line during peak periods.

Nothing, I will be back! Very satisfied.

The inside of the windows should have been cleaned and the driver's side wiper blade was worn. Combining both of those conditions made it a little unsafe.

Flawless rental experience. equipment was perfect.

Great service, very accommodating and courteous staff!

Although the offerings, price, accessibility and equipment were fantastic, the customer service I received while I was at this location was unpleasant. The worker that took care of me, Austin S. I believe was on his name tag, was mildly unprofessional, rude and seemed to lack any concern for my questions and needs as a customer. I'm typically not one to complain, but after two encounters with this associate, he was either having a bad day or he should absolutely not be a customer-facing representative. I would definitely consider U-Haul for the next time I need a large vehicle for rent, but the negative lasting impression he left on me was enough to motivate me to find an alternate location despite this one being the most convenient.

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

I would NOT recommend this location to anyone and I will NEVER use it again. I reserved a trailer on the internet and I had a confirmed reservation. When I went to the store to pickup the trailer, the lady working there said she could not find my reservation. The lady was extremely rude and she became very aggressive when I asked her about my reservation. I've used this location multiple times over the past 20 yrs and I WILL NEVER use them again and I WILL TELL everybody I know NOT to use them. Sad day for me the customer and the business owner.

Elaine was the best and made the entire experience a good one.

They were very efficient and easy to deal with. They only had to receive the vehicle so they didn't have to deal with the logistics the picked up location had to deal with. However, they were great to work with and I recommend them strongly!

I called the local number and was forwarded to a national answering service for scheduling. The person was very good but would have preferred to talk to someone locally. The Depew facility and the workers were exceptional.

It was super busy returning the vehicle. Had to leave the key at the desk and had to wait to pull in. Schedule dropoffs?

Excellent service all the way around!

Employee not wearing a mask. Employees stared at me like I had 3 heads when I walked in and asked for the keys. Then acted like I should know your lockbox codes and treated me like garbage because I didn't, how would I? I want this rental refunded, I will also be notifying the department of health for the lack of COVID compliance.

The address quoted in the communication was not correct.

allow me to contact the location directly, by the way your location on Military rd in Niagara Falls NY was extremely helpful also even though they did not have a trailer for me to rent.

Staff was very helpful and courteous... 3rd time renting without a hitch !!!! (pun) lol. Will be renting again next month !!!

I was very upset when I dropped the vehicle off two hours after I said I would to find that I was charged an additional day and safe move. This should be explained to customers because if I had known this I would have just said I was taking the truck for the whole day. Thankfully, uhaul customer service was more than accommodating rectifying this issue so I am a happy customer at this point but I was not at the point of drop off.

The staff is very friendly and helpful.

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Very fast and very helpful.

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

Somehow water leaked in and soaked a few items

The inside of units are poorly lit so I could only go there during daylight.

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Thank you

Had for multiple years. Clean, dry and secure.

Professionalism all around. Thank you.

your facility was conviently located for my needs.

Excellent

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

They was very helpful

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Excellent attention paid to my requests.

Thank you

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Great experience with cust service representative

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

very helpful and friendly staff

Wary to get in and out. Secure. Great people there.

All great

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

None

Stored our RV in an outside space. Just fine.

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!

The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.