Customer Reviews for U-Haul Moving & Storage at Transit Rd

Évaluation :

2

I picked up the uhaul at 7:30p (after hours via the app) the lock they used on the truck was terrible and too tight on the back of the truck that it took over 30 mins to get the lock off to get the key for the truck. When returning the truck the app said to return it anywhere on the lot and a girl that was working was rude and asked why we were parking where we were and had to move. There was a line of people waiting to return their trucks where the sign says “stop for returns” and that an employee will be out to help you. After waiting over 10 mins I parked the truck myself and went inside to give them the key because once again, the lock would not work and I couldn't take the proper pictures on the uhaul app for the return and I couldn't put the key away. The 3 employees inside were just chatting away when there were people waiting to return their trucks and when I expressed my disappointment with the pickup, lock, drop off, the guy didn't even make eye contact with me he just took the key from me and said ‘okay, I'll look into it'. For paying over $100 this was THE shittiest experience and personally I feel as if I shouldn't have to pay half of what I did.

Évaluation :

5

Just a drop off so no significant interaction

Évaluation :

5

Easy in easy out. Every one friendly.

Évaluation :

5

The team at U-Haul on Transit Road in Depew is efficient, helpful, and professional.

Évaluation :

5

Not much staff was professional and efficient

Évaluation :

5

beautiful location and very helpful staff!

Évaluation :

5

Staff was courteous and informative. Great service.

Évaluation :

5

Everyone was friendly and truck was clean. Everything went smoothly.

Évaluation :

5

Rent these Van for work constantly, always clean and gassed. Emp0loyees are great

Évaluation :

4

I paid $30 extra for an extension of an hour, which was essentially just as much as the entire 8 hour rental. And I ended up bringing the trailer back at 3:05 pm, so it seemed pretty silly to not get a credit back for an extension I didn't use. The folks that attached the chains looped them under my hitch instead of over, so they were dragging on the pavement when the trailer was loaded. It'd be more advantageous for Uhaul to have them draped over the hitch, to avoid that issue. The trailer was clean, but not well maintained. The handle for controlling the trailer ball connection was smashed to one side, and the tires need some maintenance.

Évaluation :

1

The person that checked me in that told me there was half a tank of gas, I put gas in it to put the tank just slightly over 1/2. The same person received the truck to checked me in and told me I owed $12,5 for gas. They argued the tank only showed 1/2 but it was clearly over half with the needle leaning to the right with the half mark showing a little to the left of the needle when sitting in the seat looking straight on. . They both repeatedly claimed they could not see that. She and a colleague said the tank was at 1/2. I got in the truck again to check. It was definitely over half.. They both lied in my face I couldn't believe it. I can afford to lose $12,5 but it was the principal of the thing.. I am incensed that big corporations try to screw people over. I assume these two get brownie points for upcharging for gas.

Évaluation :

5

Doing excellent job, everything went smoothly and friendly lady that I have talked with her while renting in person. Merci.

Évaluation :

4

Waited a good while to return the trailer and after 15 minutes decided to start the online return process myself and of course got charged a "return fee" that was conveniently never described or communicated to me that there was one from the pickup location. After I got halfway through the return process and struggled to get the heavy 6x12' trailer off the truck (no screw jack?! My boat trailer is lighter than this thing and STILL has a screw jack. I'd love to see the CEO of Uhaul try to dead lift one of these off a truck.) The Uhaul employee showed up and took over since he didn't have to lift anything at that point. Hope you have a strong back to get this on and off a truck...

Évaluation :

5

Everybody and everything was great! Thank you.

Évaluation :

5

I would like to say the level of customer service was above the five 🌟 stars ....I will come back...Thank you for an expedited experience

Évaluation :

5

Everything was smooth and efficient. Truck worked fine and was the perfect size for the task.

Évaluation :

4

Staff helpful

Évaluation :

5

Customer focused team.

Évaluation :

1

Guy was a miserable asshole

Évaluation :

5

Very professional

Évaluation :

4

it was a quick and seamless process - thanks!

Évaluation :

5

Customer service is 5 Star! *****

Évaluation :

3

Decent. They charged me for gas, even though I filled the tank back to 3/4 full, so that was dumb… but overall good experience.

Évaluation :

3

The truck and storage unit were fine. I have had to use this location several times over the past few months for a move. Each time we have come to this location we have had issues, for example, with charging us when we should not have been charged for services. We also have had to wait for service for an extended period of time when there were several employees standing at the counter not helping customers, but they told us to wait for the employee who would help us who was already working with another customer.

Évaluation :

4

The technician who helped me get started was knowledgeable and saved me much aggravation.

Évaluation :

5

Great job keep it up.

Évaluation :

5

Courteous and professional.

Évaluation :

2

Male employee who helped me with a trailer today (beard and long hair, didn't get his name) had a bad attitude. I can normally tolerate this type of thing (everyone has a bad day once in a while) but when you start making snarky comments/responses, that's where I draw the line. Equipment and rental process was otherwise fine. I'd avoid coming to this location again over other U-haul spots in town that have much more helpful and friendly attitudes.

Évaluation :

5

Thanks for having what I needed when I needed it. Was nice to make a reservation and not get pushed aside

Évaluation :

3

Have truck were it was ordered and not have to change locations especially when have to pay for mileage

Évaluation :

5

Very attentive, well done!

Évaluation :

2

The rep assisting me with my rental confirmed my personal information loud enough for everyone in the store to hear. Other customers and/or employees do not need to know my address, phone #, etc. I also do not like the fact that the employees personal cell phone is used to take a picture of my drivers license for uploading through an app. Very unprofessional practices and I would not use your company again.

Évaluation :

4

Now this is a U-Haul facility I would go to.

Évaluation :

2

upon drop off the 6161 receiving team was curt with their directions to me and not a very welcoming attitude toward a customer

Évaluation :

5

Very professional

Évaluation :

5

The uhaul.com/share I wasn't able to get service on the internet to take pictures. I had taken my own for my records but more was asked!

Évaluation :

5

I have rented multiple times from this location - equipment and personnel are great but each time they indicate tank is full and it never is - feels a little like attempt to increase rental fee by picking up gas charge

Évaluation :

5

Very professional

Évaluation :

5

Staff was friendly, helpful, and courteous, even on Monday morning! Work was completed in less than two hours.

Évaluation :

5

Very professional

Évaluation :

5

Have more of a truck selection at more of the Uhaul locations like in the southtowns.

Évaluation :

5

The equipment is usually well maintained and is simple and safe if used properly

Évaluation :

5

Reservation did not go thru but was in and out in 10 minutes.

Évaluation :

5

Employees were extremely helpful.

Évaluation :

5

A great team at this Transit Road U-Haul work together for great customer service with reliable trucks for rent.

Évaluation :

4

Overall my experience was very good. However the one guy I interacted with while trying to return my truck was very rude and had a bad attitude. (Other customers said the same while we were there together) The person that actually ended up processing my return was very nice.

Évaluation :

1

Day after install drove two hours to pick up our camper electric for the trailer didn't work. Tested with a meter. Works out of battery but not at end point or out of the black box before. Ended up spending 1900$ for a hotel for the week for our vacation. Will be contacting for a full refund.

Évaluation :

1

Scam ass company

Évaluation :

5

Customer service was amazing. It appears that your truck has a small oil leak and leaked out onto my nice driveway, when we parked to unload.

Évaluation :

5

Clean truck, hassle free process, very helpful staff.

Évaluation :

5

My all around experience from rental to return was fast, efficient and friendly i will always rent from this location, Thank you u haul. Sincerely Teresa Ross

Évaluation :

5

Fast and professional service

Évaluation :

5

Nothing very well run.

Évaluation :

5

The people at this location have always worked very well with me and are very professional

Évaluation :

5

Thanks

Évaluation :

5

It was nice to have the attendant hook up our car hauler and suggest the 7 wire to 4 wire flat adapter for us newbies.

Évaluation :

5

I’m satisfied.

Évaluation :

5

I've rented a lot of uhauls in my life and this location is the BEST! The staff is kind and patient. Everything is always ready when you arrive and then handle things quickly and efficiently.

Évaluation :

4

Please correct the spelling of my name. It isn't fronie but it is Fronnie. Merci.

Évaluation :

5

The only thing I don't like is all the emails, there are waaay too many sent, it's ridiculous and annoying!!

Évaluation :

5

I really appreciate the employees at this facility. They were super friendly and very helpful. I'm in a big transition in my life and wasn't quite sure how to handle moving, but they went out of their way to help me and answer all my questions! I think the person I spoke with the most is named Ally? They were literally the best! And the person who works outside collecting the Uhuals, very nice and super hardworking! It's seems like it's always busy at this location, but he always keeps the line/drop off moving fast! Will definitely recommend this location to anyone moving!

Évaluation :

4

Only negative comment I have is that management of this U-haul facility clearly allows people to rent their units as a places of business, which has always been illegal in other states where we have lived. One business unit (I saw them working and moving product every time I went to my storage unit.) is right next to the large access door, so ingress/egress was always very difficult for me; and their cars were always blocking that dock door as well. However, I'm not giving a lower rating because everyone was kind and respectful whenever I asked them to move; I simply should not have had to do that every time (literally) I went to my storage unit.

Évaluation :

2

I was super disappointed in the storage facility. My unit was covered in cobwebs and debris. It was absolutely freezing inside with no good lighting so it's dark in my unit. If I hadn't just paid $130 for a U-Haul!to move it all in, I wouldn't have unloaded all of my belongings into the space. I will definitely be using the next month to move somewhere better. I moved from a storage unit that was $75 a month, indoors, beautiful facility to this for almost double the price. Not worth the price- I'm very upset.

Évaluation :

2

El servicio Al cliente fue pésimo, sufrí una caída en unas escaleras mojadas el cual nadie se dio cuenta para brindarme ayuda. Se lo notifique a un empleado con la intención q no le pasará a nadie mas y no mostró importancia.

Évaluation :

3

Prices kept increasing very often. Otherwise I was satisfied

Évaluation :

5

I appreciated the fast efficient manner my payments were handled. I welcomed the greetings and the fact that one of the young ladies knew me and my storage number when I approached the desk for payment. I was always greeted with a smile. Thank you, Elaine.

Évaluation :

5

Affordable rates

Évaluation :

3

The storage container was very poor lit.

Évaluation :

3

Sending out late payment to me and the second contact on file, 2 weeks AFTER I paid is not cool.

Évaluation :

5

Staff was super helpful. I spent hours at a competitor and got no help. Went to U-Haul and was completed in a few minutes and .

Évaluation :

4

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

Évaluation :

5

It would be a service to your customers if the last month was pro-rated to the date of move out.

Évaluation :

5

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Évaluation :

4

My only complaint are the hours. My move took an extra day due to short weekend hours.

Évaluation :

5

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

Évaluation :

5

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Merci.

Évaluation :

5

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I'm sorry I don't know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn't get in trouble for helping me, she was an excellent example of your helpful staff.)

Évaluation :

4

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that's a really frustrating and upsetting system.

Évaluation :

1

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

Évaluation :

5

I have been to other U-haul locations but this one is the BEST

Évaluation :

4

Very helpful

Évaluation :

5

Everything was great

Évaluation :

4

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

Évaluation :

4

Please have more staff available in the future

Évaluation :

4

The spot was a little hard for parking a camper, but it was adequate.

Évaluation :

4

We parked our RV in an outside space.

Évaluation :

5

Elaine was extremely helpful with our process.

Évaluation :

5

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Évaluation :

3

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

Évaluation :

5

Great service, very accommodating and courteous staff!

Évaluation :

3

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Évaluation :

2

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Évaluation :

5

Very fast and very helpful.

Évaluation :

5

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

Évaluation :

3

Somehow water leaked in and soaked a few items

Évaluation :

5

The inside of units are poorly lit so I could only go there during daylight.

Évaluation :

3

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Évaluation :

5

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Évaluation :

5

Merci

Évaluation :

4

Had for multiple years. Clean, dry and secure.

Évaluation :

5

Professionalism all around. Thank you.

Évaluation :

5

your facility was conviently located for my needs.

Évaluation :

5

Excellent

Évaluation :

5

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Évaluation :

5

They was very helpful

Évaluation :

5

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Évaluation :

5

Excellent attention paid to my requests.

Évaluation :

5

Merci

Évaluation :

1

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Évaluation :

5

Great experience with cust service representative

Évaluation :

4

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Évaluation :

2

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Évaluation :

4

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Évaluation :

5

very helpful and friendly staff

Évaluation :

5

Wary to get in and out. Secure. Great people there.

Évaluation :

5

All great

Évaluation :

5

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

Évaluation :

5

Aucun

Évaluation :

3

Stored our RV in an outside space. Just fine.

Évaluation :

5

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!