Évaluations des clients U-Haul Moving & Storage at Transit Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Transit Rd
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Robert B. le
Probably leave at least 1/2 tank of fuel (especially for local use rentals) rather than the 1/4 tank observed at pick up. Had to add gas during the 70 mile move prior to heading back to return.
Ruth S. le
Wonderful, friendly, courteous employees here. The facility is clean and well lit. They all should be given a raise!
John H. le
Everything is great! The staff are very friendly and helpful. They get you on your way with everything you need quickly. Great equipment and service, thanks!
William T. le
I went to the U-Haul in Orchard Park for an appliance dolly, they did not have one available. They contacted the U-Haul in Lancaster, one was available, they also asked if I could drop off at the Orchard Park location. I went to the Lancaster location, 11 miles, to get the appliance dolly and found out it would cost $2.00 to benefit the Orchard Park U-Haul. The Lancaster location was clean and efficient.
Vincenzo M. le
Continue to hire and train good staff. For a overall, customer pleasant experience.
Stewart H. le
there was a power outage the morning I picked up. One employee had figured out how to check in using his phone. He saved the day for your customers. His coworker was absolutely useless and offered him no assistance. I can only imagine the experience without your problem solver on hand.
Janet M. le
The only delay was the back up of returned trailers.
David O. le
When I picked up the vehicle the staff were friendly and helpful. When I returned the vehicle, I went in to return the keys because we couldn't just park under the canopy. We were told to just so outside they would be out there soon. They needed a break because it was a rough day. We waited in the rain for over 10 minutes to then be blown off and told we were set. We were not given what our total bill would be etc. until we pushed the subject. It was just poor customer service.
EVETTE R. le
Horrible service. I live in buffalo and I was transferred to a uhaul in Albany and long island. Staff was very rude my things was not delivered safely. It was nothing but a plywood box. Not a real container.
John M. le
Thank you
John M. le
I was very disappointed to be charged another whole day just because it was impossible to get there earlier
Frank B. le
Everything was taken care of perfectly from pickup to drop off. Great experience. Very friendly employees and attentive to my needs.At the time of pickup, I brought 2 minor details to the female employee's attention and she corrected them immediately!! Thank you.
John H. le
Nothing - Chris Jason did a great job helping me with everything I needed. Thanks!
Mohamed H. le
Good overall
Jeffery S. le
Price was about 30% higher than the estimate. Was not expecting the additional/hidden charges.
Mohamad G. le
Vary good people
Connie G. le
I actually reserved a 20 foot truck for pick up at the Ludwig location in Cheektowaga NY, when I arrived a very snippy girl, Jennifer or Jessica was her name, informed me upon arrival they did not have the vehicle I had reserved. I asked her why I was not called and notified before driving there her response was “I didn’t want to give you bad news over the phoneâ€, yup great idea to give it to me in person, and “i thought it would be backâ€. Her name badge said “owner†under her name if so I doubt highly she’ll make it very long with the lack of people skills and decision making she does not possess When we arrived at Transit Rd in Depew the folks there were the complete opposite - VERY friendly and helpful so yes I would strongly recommend Transit Rd location but the other on Ludwig needs a major overhaul.
Philip W. le
Nice job from a to z.
Jean T. le
I always have a problem with the app trying to confirm that the truck is back at the U Haul location after hours. When I call on Sunday. It was an hour before I could get a hold of some to let them know that the truck was back. I did let the U Haul location know that I would not be returning it until after hours when i placed the rental. I think that is crazy for me to be on hold for that long to let someone know. That is the only part that I don't like when returning the truck. Everything else is great!
Mark J. le
Would prefer not to get the call center during this location’s operating business hours. Would’ve liked to speak directly to the location when making reservation since there wasn’t a truck available when we arrived for our reservation. Staff there was great, however.
William G. le
There were ice on the back of the truck- couldn’t open the tailgate and had to use water to de-ice the tailgate. Ice was also on the tailgate step. It was very dangerous.
Thomas K. le
No issues but the time it takes to rent a truck has increased a lot in recent years-wish there were ways to streamline the process.
Timothy B. le
No issues but the time it takes to rent a truck has increased a lot in recent years-wish there were ways to streamline the process.
Jay F. le
No issues but the time it takes to rent a truck has increased a lot in recent years-wish there were ways to streamline the process.
John T. le
Very efficient drop off. Busy drop of location with lots going on but I was in and out in no time
KATHLEEN M. le
Had for multiple years. Clean, dry and secure.
Eric R. le
Fast efficient, had me on the road and going
Brian Z. le
Took 40+ minutes to rent a 10' truck. Only 1 other customer ahead of me. 4 employees and only 1 person knew how to handle customers. Extremely poor customer service. Will not come back.
Edward T. le
Very friendly and knowledgeable associate took great care of us
Jay A. le
Nothing... Everything was great.
James M. le
Nothing
Daniel R. le
This location is an excellent operation as is. Employees were helpful - could not get my lights to work and they took care of it quickly
Daniel I. le
This was the third U-haul location that I had dealt with on this day. The first, Angola Food Mart, was closed, despite the online schedule stating otherwise. The second, on Orchard Park Road in West Seneca, didn't have the equipment, despite my having reserved it through your service earlier in the day. I had to drive 11 miles out of my way to get this appliance dolly.
Jin Z. le
As the first time customer, I had a very good experience. Everything is convenient. A problem I experienced is I can not add my payment to the ios app - after input the billing address, the done button is disabled could not proceeded. Then I switches to standard pickup, paid at counter.
William P. le
This location always has the equipment I need on short notice. Thank you to helpful efficient staff.
John H. le
the door was very hard to open and close, the main truck door on the back.
william r. le
Professionalism all around. Thank you.
Carol K. le
Dont make the checkout process GPS oriented went to check the unit back in and was not told about pictures or extra 20$ fee for not doing so
John V. le
Shovel snow out of pickup trucks prior to renting.
Karen H. le
Would have liked to be offered a printed receipt
Kenneth M. le
Check out & in was a pleasure with the assistance of your employees
David D. le
Get better at communicating with customer
David F. le
Several customers waited while all employees were outside together. No one was in the store for at least 10 minutes. Finally we went out to look for them. When they came back, Miles was rude and belligerent dismissing us, saying all we had to do was hand him the key. He didn't have to give us a receipt . When my son-in-law called him on it, he became rude and confrontational. Three different groups of customers were witness to this bad behavior. Chris kindly told us to follow him and he checked the truck and e-mailed a receipt while we were there. The truck was fine and the rates fair. Better supervision might make a difference. The wait was inexcusable as was Miles' behavior.
Michael G. le
All is well.
james s. le
your facility was conviently located for my needs.
sanjeev B. le
The sales rep colleen was very helpful in explaining the end to end procedure. The rep issuing the truck on the pickup day was also polite and clear in explaining the charges and safe trip conditions. The only issue with the truck was the heavy engine needing some service/tuneup, other than that it was neat and clean.
Richard C. le
The girl at the counter was very helpful her name was colline i would recommend you guys to all my friends
David S. le
It can be difficult to load stuff into the van because the rubber mat doesn't allow you to slide anything in.
heath H. le
This is the second bad experience at this location with the same woman. The "manager" is very rude and seems like she is inconvenienced whenever she interacts with customers. My reservation for 10am was pushed back for some reason but I wasnt able to get access to the facility after 5pm. There were several trucks on the lot and when I asked for one of them her response was "those are reserved for other customers" inferring that I wasn't a customer?!? Only after I pulled my phone out and advised her I was calling corporate to find out how this can be possible, she offered me a $50 reservation guarantee. I was then forced into a van, which would simply not work for the amount of equipment I needed to move. After spending a ton of time on the phone with corporate, I was able to be directed to a truck at another location but I still ended up having to pay for 2 sperate rentals and insurances on the same day. The woman who cashed me out seemed to be embarrassed. She was very nice but I will NEVER set foot in this location under any circumstance.
Deborah D. le
Staff extremely polite n friendly n professional, I just walked in to see if they had a truck n very accommodating, I have moved 3 people this past year n have gone here each time n been very satisfied will only deal with this location
Bryant S. le
The staff was very professional and courteous. The facility was extremely clean and the truck was well maintained.
Charles L. le
Low rate
William P. le
Staff was very helpful, check-in was processed efficiently, and I was on the road in a very short time. Return of vehicle next morning was also quick and easy.
Kristy M. le
Great customer service, made moving less stressful thank you!
Debra A. le
Super efficient experience. You guys are awesome.
John M. le
Excellent
Jasen B. le
Best staff and helpful if i had to use a U-Haul location again i would choose the transit location
michele h. le
They was very helpful
COREY W. le
Absolutely a great place for storage! Reasonable pricing, friendly staff!!
Ron J. le
Excellent attention paid to my requests.
janet M. le
Thank you
christina h. le
I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck
Deryke s. le
Great experience with cust service representative
john w. le
Area a little crowded. The location needs more acreage and storage for UHaul equipment.
Michele P. le
Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.
Kathy B. le
Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.
dominic g. le
very helpful and friendly staff
kevin s. le
Wary to get in and out. Secure. Great people there.
Ayman A. le
All great
mary joan D. le
Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.
James C. le
None
garry l. le
Stored our RV in an outside space. Just fine.
Dawn N. le
The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!
kevin B. le
The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.