Customer service was the worst. There was no personality at all. The transaction was slow and had to scan the license again and swore and said that is just great. Never asked to help unhook the 6X12 trailer and it is very heavy as I am a 65 year old coming off a move. Thought the experience was very poor. My 1st tie there and he had no patience for me or my wife I would never personally hire an individual like that.
DAVID C | First ImpressionsSelf Storage Units in Depew, NY, 14043
U-Haul Moving & Storage de Transit Rd
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Elaine if her name is right, was always super helpful. She always seemed to make things go smoothly.
Brandon B | Overall ExperienceAfter paying for a climate controlled unit. I found my brand new kitchen cabinets with moisture damage and mold. Also found some black mold in some packaged items as well. Saw enough daylight at the back wall on the bottom to understand where it came from.
James B | Overall ExperienceYour staff sucks! Especially the manager! Very unprofessional and she needs a new career
Kathryn W | Overall ExperienceEveryone was amazing, professional and knowledgeable. Greta team on Transit!!!
Margo L | First ImpressionsIt was the worst experience and I wasted 3 hours trying to get a truck and couldn’t because of the system being down at the location and no trucks at other u hauls were available. No compensation and TERRIBLE customer service with agents that couldn’t help! No offer to make it right! Now I don’t have helpers to help me move and I had 4 of them on the day I was supposed to get the truck!
Kathryn W | Online Move InCarl at the 6161 Transit Rd Depew NY location was exceptional with his many tasks that he had to perform. There were several people that he waited on for different needs. He was able to manage the work load and still give excellent customer service. People who know how to handle demanding people and know the different aspects of their job are hard to find these days. That needs to be acknowledged.
THOMAS O | First ImpressionsTo: Elaine Snyder, General Manager U-Haul Moving & Storage at Transit Road #[redacted] Transit Road, Depew, NY 14043 Employee Mara at this location assisted me. As a senior citizen, most of us do not "do" apps and the app was not loading on my Android phone. (It kept saying "Loading,...Loading...) Mara was professional and caring, she assisted me to get the rental contract completed in a manner that satisfied an older person who does not use apps. Mara provided clear instructions and follow-through. Mara deserves a merit increase and recognition for her customer-service focus. My only comment is that Mara could smile more! Thank you.
PAMELA t | First ImpressionsI reserved a storage unit for 2 months. I emptied the until out 12 days early, is there any refund due to me?
Bob H | Overall ExperienceRead comments above
Bob H | Online Move InYour manager Elaine is awesome,iam 70 years old with prostate cancer she worked with myself and my family,she awesome
Ronald M | Overall ExperienceGood friendly team.
Waleed J | Overall Experience