Customer Reviews for U-Haul Moving & Storage at Transit Rd

6 466 évaluations

6161 Transit Rd   Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

(716) 681-5160

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 681-5160

6161 Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail N. 
Évaluation :
5

I was very mad that they said I would have 1/2 tank of gas but it was 1/4. I had to buy 2,5 gallons of gas for 20 miles. My fault for not checking before I left but when you drive a new vehicle there are so many things to check out I forgot to check the gas mileage.

Barbara B. 
Évaluation :
4

The young man that took care of me was FANTASTIC!!! The female mgr that was on the phone yelling, should be let go. What a terrible experience having to listen to her.

Kenneth C. 
Évaluation :
3

Online pickup needs some improvement. Ran into problems and had to wait awhile to get an agent to respond. Then ran into issues with the lockbox. Glad I didn't pick it up after hours. Also, got to my destination and there wasn't an appliance dolly in the truck. Called the location and they said they were completely out. That would have been nice to know up front.

Michael T. 
Évaluation :
5

Can't think of anything to make it better. The van was clean and very well maintained. Checking and checkout were smooth and easy.

Jerome K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
2

Person not available on reception I never received the invoice copy. Please send me the invoice copy.

Manoj K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Easy to drop off the trailer

Joseph W. 
Évaluation :
5

Quick and easy…great customer service

Shannon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irvin T. 
Évaluation :
5

Excellent service, everything I expected. Equipment was there when I showed up, online checking process worked well, yard people are very helpful and hooking me up and disconnected.

Thomas L. 
Évaluation :
5

The only reason I don't use this location is distance from my home. Military Road in Niagara Falls and Kenmore Avenue in Tonawanda are closer and excellent facilities. Your company stores offer great service and best chance for having product available.

edwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
3

I Couldn't log into the app. The mobile experience was not good. I couldn't change my password. I couldn't log into my account.

CJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
3

When I dropped off, someone helped me in the lot right away to unhitch. I asked if I needed to go in to finalize the return and was told no. 24 hours later I had still not received any email that my return as processed. I had to call the 1-800 number to get that done.

ROSSC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Drop off took less then 5 mins. It was wonderful.

NADIAN K. 
Évaluation :
3

The self return site is terrible! My phone would not get past location even with location allowed. Fortunately my son's phone worked. And he was able to help other people return their truck. Even on his phone twice the web site times out while we were reading the e instruction for each next picture and has to start over. We got it finished finally just before return time but 30-45 min is way too long to spend trying to return the thing! I had the same trouble picking it up in the morning. Fortunately try e store was about to open and the people inside were very helpful.

SUSANMARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony W. 
Évaluation :
1

The only pleasant about renting from U-Haul is the person who cashed me out.

Menachem K. 
Évaluation :
5

Very nice people at this location. I've used them before and would do so again.

Robert Z. 
Évaluation :
5

Everything went smoothly. Have used this location many times before.

Charles E. 
Évaluation :
4

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

JANEE W.  |  Expérience générale 
Évaluation :
5

I am a big fan of your 4x8 trailer, but I wish you had more. It makes me nervous that i may need it when its unavailable.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
2

One of the workers just had nose surgery and was super nice and helpful. The other worker was asked to hook the trailer to my truck due to the other having recently had surgery. The second worker seemed miserable, acted weird around me and overall just made me feel uncomfortable.

Russell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
3

Manager should be little more enthusiastic person to deal with customers

Noel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Absolutely nothing the service was excellent and the customer service was top notch

Tonya J. 
Évaluation :
5

Nothing, in/out less than 5 minutes

Jeffrey B. 
Évaluation :
4

Let customers know that debit cards are not permitted must be credit card.

Rick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Staff was pleasant, helpful and prompt!

Christine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
4

I was not happy that the battery was not maintained or changed. It died and we had to request roadside service. Myself and my 2 employees had to wait 1,5 hrs until we were able to get on the road again. I feel UHAUL should contact me about this . The phone rep Tisha at Roadside Assistance was helpful and followed up with a phone call afterwards. Cindy Stoddard 12/8/2021

Cindy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

great service fast check in and check out frendly staff keep the good work

Bernard H. 
Évaluation :
5

It would be a service to your customers if the last month was pro-rated to the date of move out.

Judith F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
3

Paid extra for appliance dolley and was not in truck. Nobody at location to answer questions.

J S. 
Évaluation :
4

Quick drop off service

CHERYL F. 
Évaluation :
5

The Share 24/7 did not work and the individual working the counter was super helpful.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

everything was great - no wait to pick up or to drop back off. Very pleased

DAVIDJAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
1

I would like to speak to a manager, we had the most unbelievable bad experience with our reservation and the manager on site was unhelpful and rude, her name was Molly. 716-863-3257

WILLIAM J. 
Évaluation :
3

I reserved a cargo van AND a appliance dolly only got the van made moving the appliances a bit more difficult. Employees at this site didn't really seem to care.

DANIELDOUGLAS F. 
Évaluation :
4

None it was easy

Rosenn C. 
Évaluation :
5

Everyone from start to finish was friendly and professional. Moving is always stressful and they were a pleasant surprise as the less stressful part of my day. Merci.

STEPHENM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE M. 
Évaluation :
5

Associates were helpful. Professional.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart F. 
Évaluation :
2

A women from the Rochester location called me to change my reservation to a further location. This added miles and money to my rental. At this point I couldn't find a replacement and she was unwilling to help me with the extra expense I incurred.

Craig K. 
Évaluation :
5

Good friendly service

Dennis M. 
Évaluation :
5

Computer system was running very slow for the employees, seemed frustrating for them.

LYNN T. 
Évaluation :
2

Thank you for the sales person that found me this truck when I was really in a bind. I had a reservation (25313461) I made a week prior to this pickup date. Unfortunately I was running late so I wanted to be proactive and went into the system and scheduled as I would be an hour late. To my surprise that caused my entire reservation to be put out in limbo and ultimately caused for a supposed no truck to be available to me. I tried to call the scheduling person and also tried to go to the location of the reservation. Not only could they not help but we're the rudest people and did not try to understand my situation. Even canceling a reservation I tried to make again that day. In one last hope I decided to call in to the 800 number and thank God I found a person who was willing to help. Thank you can't express how appreciative I am of the sales person that helped, and this location. Extremely nice people, in contrast to the other folks.

ERNESTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis R. 
Évaluation :
5

excellent customer service

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yingkui Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

Hire more help on Sundays unless this day was an unusual busy morning. Otherwise all was GREAT!!!

Susan P. 
Évaluation :
5

Professional and friendly.

BRIANL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
3

I'll never rent again, quoted me one price then charged me way more

sam O. 
Évaluation :
5

Quick and easy way to move smaller thing. Small pickup, got things done quickly. Way to go.

Victoria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROMEMICHAEL N. 
Évaluation :
4

No suggestions...everything worked well. Price was on target and work was fast

Jack A. 
Évaluation :
5

Staff there were very helpful and even helped test the trailer lights and replace a fuse in my truck. Helped hitch up trailer for me.

Richard D. 
Évaluation :
5

Nothing service was great

TONY P. 
Évaluation :
4

More availability, had to travel 1,5 hours for pick up.

JEFFREY J. 
Évaluation :
5

It was all just fine. I received a message to return the truck to a location different from my contact, but the people at the Transit Road location had the change in their system and there was no problem. Overall the communication between U-Haul, me ( the customer), and the locations was well coordinated. Nice job.

Dominic S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

The description of what I was picking up was a 5X9 trailer. I had to haul a 54 inch wide lawn mower, so thought I was fine. The entry into the wagon was not 5 feet. So I wasted an entire day and had to get a larger unit. Did not get any credit back and had to pay for the larger unit. This cost me 5 hours of my time becasue of this.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELROBERT H. 
Évaluation :
3

I just want U-Haul to know. The location I picked up from was not the location I was told to go and pick up the 6 by 12 trailer. The first place that I was told to pick it up from was 15 minutes from my house. I got there to be told they didn't have a trailer for me. Even though there was one at that location. I was told to go to a second location and that my trailer was. Moved there.The 2nd was 30 minutes from my house. The second location not only didn't have my trailer but also informed me my reservation had been canceled. He then had to set Me up with a new reservation witch took a half hrs to do. Than sent me to a 3rd location witch was almost an hour away from my house. So what should have taken me a max of 45 minutes now has me 2 hours behind schedule. I was passed off to say it nicely. You definitely need to get you shit together. You can contact me if you need to talk to me or simply say sorry jbindics@hotmail.com

Imre B. 
Évaluation :
5

Excellent customer service!

ROBERTHENRY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Steven G.  |  Premières impressions 
Évaluation :
4

My only complaint are the hours. My move took an extra day due to short weekend hours.

Jane T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chan S.  |  Premières impressions 
Évaluation :
5

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I'm sorry I don't know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn't get in trouble for helping me, she was an excellent example of your helpful staff.)

Kenneth S.  |  Premières impressions 
Évaluation :
4

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that's a really frustrating and upsetting system.

Jennifer C.  |  Premières impressions 
Évaluation :
1

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

kelly G.  |  Premières impressions 
Évaluation :
4

Very helpful

Matthew S.  |  Premières impressions 
Évaluation :
5

Great experience with cust service representative

Deryke s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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