Customer Reviews for U-Haul Moving & Storage at Tulane

Évaluation :

2

The employees were very nice and helpful however the truck was a nightmare

Évaluation :

3

Cleanliness of vehicle, easier process, communication of what's available when the reservation is made

Évaluation :

5

Every one was nice friendly and professional. Merci

Évaluation :

5

Probably the best U-Haul space I've ever been to. Big! Organized! Simple. Kevin met me out front, and his smile and his efforts were genuine. That kinda caring cannot be faked. He helped me perform one last check that I hadn't left anything behind, and made the whole process as simple and professional as anyone could hope for. Definitely would recommend you come here and take care of any your moving/storage needs!

Évaluation :

2

Insufficient desk help. Long lines and wait even when all info done beforehand... Hard to understand person at desk. Mumbles. Exactly as I read other reviews. No change. First Trailor had bent hitch. Moving Trailor by hand is an accident waiting to happen. They move ships and planes by tuggers. Pretty easy to design one for trailers. The yard person was excellent. Polite and hardworking. Totally different from other U-Haul in NOLA Problem 100 % management issue.

Évaluation :

1

That's the worst location, just wish I have never seen those clowns! They have the ugly hobbit who charged my card for his issues! So I just wish they all burn in hell!

Évaluation :

2

Staff were busy with their own conversation. They seemed to batrely have time for customers. TheY explained nothing about the rentAl, the rules, how the truck operates. They merely pointed to the truck.

Évaluation :

1

i made a reservation for a truck, tow dolly, and appliance dolly. i only received a truck and tow dolly, so i had to waste 3+ hours of my day looking for a dolly to move my items. this was a MAJOR inconvenience and when i inquired about it at this location they raised their voice at me and said that there was nothing they could do because they had already given them all away. what is the point of making a reservation when the equipment your reserved is not there?

Évaluation :

5

It would have been much appreciated to have been given a storage unit on the ground floor, closer to the front door as opposed to the upper floor in the far reaches of the building. This could have easily been determined at the time of acquiring the unit that I am an elderly senior citizen and utilizing the storage unit today almost took me down. However, I have been renting at UHaul from Ruth Brown for a more than 25 years. This is just a minor hiccup in younger employees having limited compassion and maximum apathy for aging seniors today. But, over all, UHaul is one of my favorite American Companies. Where else in the world can a family rent a moving truck in Nome, AK and drive all the way to Key West, Florida without terrorism, zealots, and fear or reprisal of any kind. America the beautiful and UHaul. ~RMW :)

Évaluation :

5

Couldn't have moved without them!

Évaluation :

1

Vehicle NOT available at the time I booked it for, which caused all kinds of other scheduling problems. Only ONE person at desk checking you in for your vehicle. If I had not been there one hour BEFORE the location opened, trying to rent my truck via there app for the time I booked it for, and if I had not been FIRST in line, there were 10 other customers behind me at opening time and it would have taken another hour or two longer before I could get my truck. When I returned the truck after hours, the QR code they gave me on my receipt would not work so I just had to leave it there and hope for the best. I will find an other way to move in the future.

Évaluation :

5

My experience with the Tulane facility was pleasant. The representatives were very helpful. I'm thankful for them all, especially Miguel for lending a helpful hand. Happy Thanksgiving!

Évaluation :

3

The 1st counter person I encountered was having a.bad day (not friendly at all).

Évaluation :

4

Need more loading and unloading space.

Évaluation :

5

Ruth Brown is an amazing U-Haul personality. She is retiring soon and I hope U-Haul does right by her. :)

Évaluation :

4

Have more people available in store for assistance.

Évaluation :

4

The truck had a smell and had a strange liquid in all of the cup Holders with dirt floating in it

Évaluation :

2

I put in the order for truck utility dolly and 6 blankets. When I got there (scheduled appointment) the truck wasn't ready, they had no Dolly's but the furniture one. The truck was dirty and inside the back smelled terrible. Like old fish.

Évaluation :

5

Everything was great. Employees were very nice.

Évaluation :

5

Christopher t was great!

Évaluation :

5

Nothing I can think of

Évaluation :

1

Y'all were horrible.. y'all locked me out I had to pay to move my stuff out.. and I didn't appreciate that

Évaluation :

3

The price was too high for 2 days cost me close to $400 dollars that's expensive.

Évaluation :

3

U-Haul Tulane staff is great; main problems with swipe in cards, and MOVE DAT moving "helpers" listed through U-Haul: they seemed to expect to move only a few items, although we reserved two hours. They left so much behind, that we had to keep truck another day, and finish the job ourselves! Back & feet disability made this painful & time consuming....please talk to MOVE DAT about customer service, respect, professionalism...so far everyone at Tulane Uhaul itself has been good to us, and courteous...

Évaluation :

5

Always a pleasure working with the ladies and gentlemen at this location!!

Évaluation :

5

I think having to pay for 4-5 days for an 8 hour move is ridiculous.

Évaluation :

1

Not charge for 2 rentals when you only had the truck for 7 hours. I will dispute this

Évaluation :

5

Miss Ruth at the Tulane location was outstanding. So friendly and helpful especially getting the billing snafu straightened out. I would recommend this location to others.

Évaluation :

3

Walked in and was left standing there for 5 min or more while the employees talked on their phones! Very unprofessional!

Évaluation :

5

s/o

Évaluation :

5

They made it easy! Thanks!

Évaluation :

5

Excellent customer service. Pleasant atmosphere. Attendants were courteous, thorough, and professional. Highly recommend the following location.

Évaluation :

5

Quick and Easy

Évaluation :

2

My truck should not have been rented out the brakes was bad and the power steering was worse not happy at all with the truck but the customer service was great very nice and very professional

Évaluation :

4

A few weeks ago I had a mobile check in where I never had to go inside to get keys. This was fantastic! Most recently though, they were back to system where I had to go inside and wait in line to pickup keys even after checking in online.

Évaluation :

5

Very professional and courteous staff, I give them an A plus

Évaluation :

5

Came on time, followed instructions, efecient, will recommend and hire a agin. Merci

Évaluation :

5

just a few more arrows. I didn't see any of them until the uber came and took me home

Évaluation :

5

Excellent costumer service

Évaluation :

2

They were not able to hook up our tow dolly to our truck. We had already loaded the truck so we could not switch trucks. Also there was very poor communication between this location and the St. Claude location in New Orleans. We had to drive back and forth several times because they didn't know how to properly look up our reservation.

Évaluation :

5

My only issue was that the mileage I was told was on my vehicle was actually 70 miles off. That could have led to additional charges if I didn't catch it. I'd like those already good service agents to be more careful in the future.

Évaluation :

5

Close to my home and had used before always with no problems and excellent service

Évaluation :

2

The van I received had a license number that DID NOT match my paperwork. In addition, the odometer reading did not reflect what my paperwork indicated, since I was in the wrong vehicle...it read 3802, but was recorded as 3777, adding mileage to my bill. Therefore, I was overcharged for mileage. I tried calling but was placed on hold for several minutes, so I hung up! I will NOT use this facility again.

Évaluation :

3

Having to wait in line for an hour to get the truck added unnecessary stress to what was going to be a stressful & exhausting day (moving day). Either the process needs to be streamlined or they need to hire more help.

Évaluation :

5

Everything was perfect! 3 yr client!

Évaluation :

4

Everything went great, the service was excellent Ms Natasha was very nice, she also was very professional and extremely helpful.

Évaluation :

3

AC was not working on the truck had no idea until I was 10min into my ride the service lady didn't do a one way delivery as I ask so I had to drive to and from Hammond in a truck with no ac worst trip even

Évaluation :

1

I was in line for over 2 hours. I arrived 15 minutes prior to my appointment. There was about 7 people ahead of me. The staff was having issues with the computer system. THE INTERNET NEEDS AN UPGRADE. IT TAKES TOO LONG TO CHECK PEOPLE OUT. tHE TRUCKS ARE TOO OLD

Évaluation :

5

Everyone was friendly and super helpful

Évaluation :

4

Everyone at the UHAUL Store was polite and courteous! I don't have any complaints or concerns about the store.

Évaluation :

1

UHaul needs to get their systems in order! I reserved a 10' truck a week in advance with mobile check-in. I arrived on-time and checked in on my phone, only to still have to wait in a long, half-hour line to get my keys. Once it was my turn, my truck had already been rented! What's more, the location had no trucks left to rent, so I had to use a cargo van instead, which was significantly smaller and required me to make multiple trips. The cargo van had a nasty, used toothbrush sitting on the driver seat. I will absolutely not be recommending this location to a friend!

Évaluation :

1

It took 1,5 hours in line to process 12 customers. The staff was very very very slow in processing customer reservations. I had to hook up my trailer myself as no one was present outside. Finally, a rep came out to take a picture and walked off without any assistance. It was a bother to him to actually show up. I would not recommend this location!!!

Évaluation :

3

We had to return our truck Sunday night. We got a storage room that day to unload the truck. The online process was easy however once we got to our unit the storage was padlocked despite the online booking saying "the lock and key will be in the storage unit". We could not access the unit that day and had to wait for the following morning which made it difficult with my work schedule. It was stressful when you are told you have access to your unit and then you can't even open it. I also called that location in Tulane AL multiple times and they never picked up

Évaluation :

5

Thank you, I was impressed!

Évaluation :

4

Wonderful experience

Évaluation :

3

Didn't like not being able to prorate the rent. Had to pay for a month when only needed a week longer. Will not be using the facility next summer.

Évaluation :

4

Merci

Évaluation :

4

Good day. The staff was excellent in helping my family and I. But I had an issue with the rental of a truck the first time I got there, I got gas and returned the truck and was charged with low gas. I had only drove 14 miles and had the truck no more than one hour. What I did not do then was take photos or get a receipt for the gas. This time when I picked up a van and check the gas level it was less than the second notch (photo taken) I drove less than a mile , the marker dropped substantially (photo taken). This time I had drive less than 10miles and had the van about an hour. I did fuel up the van and returned it pass the mark I got it. I am not pointing fingers just making a legitimate case on the rental of your vehicles. SOMETHING IS WRONG!!!!

Évaluation :

5

Very convenient truck and storage

Évaluation :

4

Periodic Elevator issues but otherwise good.

Évaluation :

5

I have no complaints. The process was effective and professional.

Évaluation :

3

Made a reservation for a truck and they gave me the wrong truck size, also put in a reservation for a storage gave me the wrong storage size.

Évaluation :

1

My unit was leaking and my property was water damaged.

Évaluation :

5

I was so happy at how pleasant, helpful & overall patience of the staff. Especially because they were dealing with inexperienced seniors ‼️ They even saved my husband's walker for me, as I had no idea where I had left it! Keep up the great work, we're customers for good

Évaluation :

5

Everyone was so helpful and caring I love Tulane facilities

Évaluation :

3

A lot of the things that were stored were soaked from water. I am unable to use those items so I will have to purchase a new stove and refrigerator.

Évaluation :

4

Algood

Évaluation :

1

You ruined all of my stuff. I'm going to try to sue for damages.

Évaluation :

5

Staff was really helpful, polite, kind and courteous, thanks Tulane U-Haul

Évaluation :

3

When you get ready to access to get to the storage you could not get in and out of the storage no one everyone had a problem with getting out of the stores bad business

Évaluation :

5

First rate storage facility

Évaluation :

5

The Uhaul storage facility and staff at 2801 Tulane Ave are phenomenal. I appreciate the hospitality and professionalism from them as well!

Évaluation :

4

I am glad to have had a the units .

Évaluation :

5

friendly staff here

Évaluation :

4

The latch is hard to open and the small unit is definitely not big enough for one bedroom.

Évaluation :

5

Thank y’all I really appreciate y’all for y’all help once’s agin and may god bless yall

Évaluation :

3

Merci!

Évaluation :

3

My property has been damaged . I have a claim In since February 4th and haven't heard from anyone yet . I was given the adjusters name and number, called and she hasn't called me back. The staff at u-haul did their part. Still waiting for the adjuster

Évaluation :

5

Nice people

Évaluation :

2

Employees very rude. Treat customers as if we know everything or that we should when there is no clear directions posted. Didn't provide my free lock for reserving and moving in online

Évaluation :

5

Ruth is awesome and excellent guiding the ship

Évaluation :

2

Some of the staff were helpful and friendly. Let me start by saying that. Level of customer service was not what I've experienced at other locations. I moved out on the day the automatic draft for payment came out of my account. I've been informed that my money will not be refunded even though I will not be occupying the space. To me that's bad business. I won't be using the Tulane location again.

Évaluation :

1

Uhaul defrauded me. The elevator to this facility is poorly maintained and often out of order, such as on the day I tried to store my belongings in my storage unit. No reasonable person would elect to haul heavy boxes/furniture up three flights of stairs, but that's what Uhaul would have me do as they refused to refund the cost of the unit even though I wasn't able to store a single item due to poor management and customer service. The conduct of the staff is egregious, giving me misinformation when I presented the issue to them and promising return calls from management that never came. They even went so far as to gaslight me by saying I wasn't a customer and had no account with them, even though I have documentation of my contract with Uhaul and the lease agreement. This facility has convinced me not to give Uhaul another cent, and I will share my experience with everyone I know.

Évaluation :

2

I already had a unit at this location and needed another to store stuff during a move. The access hours changed while I was a customer, but I was not notified and it wasn't called out during the rental of the new unit. I loaded a truck full of stuff and got there at 7:20PM thinking that I had until 10:00PM to unload seeing as those were the previous hours and that's what the sign on the outside of the storage building said. My unit was on the second floor, and even though I could still access the first floor, I couldn't use the elevator or stairs to move stuff. A sign inside the facility reflected the shortened access hours. When I came back with the truck the next morning, the elevator was out of service, which seems like a regular occurrence. This led to me having to walk all of my belongings up the stairs to the second floor. I'll be leaving this facility as soon as I can.

Évaluation :

5

Need elevator emergency repair service available. Last time the elevator was out of service for six days. You can do better.

Évaluation :

5

Thank you for service to me

Évaluation :

2

After moving out on 10/27, and relaying this to staff the day I moved out, it took multiple phone calls and emails for them to recognize the storage unit had been empty for a month. As of now, it is still unclear if there is still an issue. Furthermore, staff was surly and unhelpful in my interactions with them.

Évaluation :

3

I had a few issues getting access to the storage compound, it's a learning experience! I will try harder next time to remember what was not explained in detail at the original signing of my first storage unit contract.

Évaluation :

5

Need to move in and keep my storage secure. Thanks for the Keyed Security Acess. Sonore Dorsey CEO/Owner Protect a Child

Évaluation :

3

I had multiple issues through my 1 year of storage. After reaching out to Upper Management all problems were resolved. Thanks

Évaluation :

5

Great experience!!!!

Évaluation :

4

I don't have any.

Évaluation :

5

very helpful staff, especially on my check-in to the storage facility

Évaluation :

4

The security access codes to the storage facility did not operate on occasion. The office staff is helpful/transactional but certainly not friendly.

Évaluation :

4

Some facilities offer 24 hour access.

Évaluation :

5

Everything was great. Thank you

Évaluation :

5

Friendly and helpful staff. There were several customers there when I was and the staff moved us through the process quickly and efficiently

Évaluation :

2

My bike was stolen, the storage door was broken the elevator trapped my furniture on it then the elevator trapped the help I paid to move my things I paid 164 dollars and was not refunded my money

Évaluation :

3

the elevator was not convenient. It was a real hassle to use the passcode and the door would not stay open long enough to load your stuff.

Évaluation :

5

The only thing that confused me is when someone contacted me today August 19, 2022 asking when was I bringing the truck back and it has been back the same day I rented it. But everything else was great.

Évaluation :

5

The Tulane Ave staff were friendly and professional. They were helpful in solving an issue I encountered after returning the Uhaul truck.

Évaluation :

1

I’ve tried to reach this location multiple times about my bill and no one ever called back, Only to find out my things were sold, I’m currently going to work with a lawyer to file a suit against this company

Évaluation :

2

I arrived at the store and was told there were no vehicles available. I went to the parking lot and reserved a vehicle. I believe a vehicle was available and the agent was getting off and was ready to leave so she said there were no vehicles available. I rented a storage unit too. I was told the unit is open from 7 to 10. I made it to the unit to unload the truck at 9p…the storage was closed. I came back this morning for 7:30 and the unit still was not opened. I am moving my belongings to the Public storage across the street for better customer service

Évaluation :

4

No complaints!

Évaluation :

1

They don’t follow proper protocol my card was charged extra 30 for parking it in the parking lot after hours which I was instructed to do because my return time was 5:30 and they closed at 5 I never had a bad experience with uhual until I went there crack gears hang out and smoke ceavk in the facility euthanized the door opens for a customer to enter

Évaluation :

2

Great people. Poor roof. My stuff got wet. But who cares and who is going to do anything about it.

Évaluation :

5

U were Excellent thanks again 😊

Évaluation :

5

Thanks for everything

Évaluation :

5

The customer service professionalism was overwhelming appreciative...from the front desk, truck service-mam, and the custodian. While conversing with the custodian regarding my need, she took the time to provide resources that saved hours from completing my move. At a time of "moving" through discombobulation, the NEW ORLEANS, TULANE U-HAUL CENTER, is a great place for storing needs. Thank You for asking!