All was good:)ERIC S.
Customer Reviews for U-Haul Moving & Storage at Tulane
Pour nous contacter
New Orleans, LA 70119
(Mid City corner of Tulane and Broad)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Placed two pending charges on my account. Totally unnecessary. Once I returned the truck just turn hold into charge. Ties up (2) 93 charges on my available funds. Bad business!TROY S.
Le client n'a pas laissé de commentaire.Keith L.
Did not have the vehicle I reserved and moved me to a larger car and tried to charge me the mileage rate of that vehicle. Also the tire was extremely flat on the vehicle.BRIANNA S.
Customer service was poor. Sat on hold for a long time til we gave up. When returning truck, couldn't access camera from link to take pictures of truck.Luke C.
This company over charged my account and I would never use or refer uhaul to anyone. Also y'all need third some professional peopleBRIANEKA T.
I rented the uhaul for one day spent 95 to get my name off a elite list plus which did not match my address or email..paid additional 70 for use to move and went 60 miles over limit ,brought the van back fully loaded with gas.. and was billed a extra 119 Total explain how I can speak to someone about this.. Thanks.CHRISTINA B.
Have the equipment ready to pick up when reservations are made. If I choose pickup & not going into the store the keys & everything I reserved should be ready to go. Give better instructionsDonneiko F.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.RICKEY W.
This is the second time in a few weeks I rented from this store and it will be my last. The staff is rude, unprofessional and unhelpfulDesmond V.
See above extremely efficientJOSHUA R.
I had an issue with the gas tank and I put it where it's supposed to been when I got the truck and I took a picture of it and then they said something otherwise and I wasn't satisfied so they took 22 $from my accountWORTHY J.
Le client n'a pas laissé de commentaire.DELLA-JEAN M.
Very neat facility, employees showed sense of urgency.JOSEPH H.
The safe there really helped me with a sticky situation. They were friendly.Yvonne M.
Le client n'a pas laissé de commentaire.Craig W.
Le client n'a pas laissé de commentaire.Duane W.
I was over charge 3 charges after I followed all the rules I put gas until I the gas pump stop I didnt damage the truck and it was clean and I turned in the keys ðŸ˜žMabel R.
Le client n'a pas laissé de commentaire.Allyna B.
The place was very busy and it took a long time to get my trailer I did all the pre-paperwork online and had to redo it all in the place again. After the paperwork was done very umorganized outside had to wait around 30 minutes before someone help me get the trailer.Gregory B.
Le client n'a pas laissé de commentaire.ROOSEVELT F.
Le client n'a pas laissé de commentaire.TELA M.
Better attitude, more professional workersCARIESA R.
The office closed a 7pm I got there at 7:02. I tried to use the app to share my location. It didn't work! I went to the door and spoke to an associate who was of no help at all!! It was frustrating and unprofessional! I ended up agreeing to the fee, which was not necessary! Never again!Jerilyn B.
Le client n'a pas laissé de commentaire.Terrence M.
Le client n'a pas laissé de commentaire.Desmond L.
Le client n'a pas laissé de commentaire.IFATAIYA W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.LEON P.
I was charged for the handruck, but I didn't request it... it just came in the truck. In addition, I was charged 25 $cleaning fee, although there was nothing to clean. I literally swept out the truck in front of the attendant.MILLER G.
Le client n'a pas laissé de commentaire.Desmond V.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.ALFRED M.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Victoria H.
The Staff looks overworked, which makes it harder for them to keep up with the demand. The few times I called, I was placed on hold for 30 minutes, and finally had to go though the logistics office to get help. The truck we rented had a dirty cabin, and a good portion of damages were not marked with an X - I ran out of picture options to catalog everything. One highlight though is Brooklyn - She was super helpful. Every time I've had an issue, somehow she is able to work her magic and resolve what needs to be done.David M.
Guys outside is not customer friendlyJASHAWN L.
Le client n'a pas laissé de commentaire.Gordon S.
Drop off always a problemJOHN O.
Le client n'a pas laissé de commentaire.Janet M.
Le client n'a pas laissé de commentaire.ADRIANE B.
Return could be more efficient, had to wait about 20 minutesDonna D.
everything was easy and smooth! no improvements.berit F.
Le client n'a pas laissé de commentaire.JOSEPH M.
Long lines and driver side door handle doesn't work from outside.TANO G.
I don't appreciate being allowed to book a truck online only to show up and be told that they don't actually have trucks available. Luckily the problem was resolved in store this time, but I have serious reservations about ever using uhaul again.Gregory H.
Le client n'a pas laissé de commentaire.DOROTHY P.
Le client n'a pas laissé de commentaire.MATTHEW V.
This truck had a few major issues and should be inspected before being allowed to be put to use by another customer. 1.) There is a whole in the truck in the driver side corner of "grandmas attic" and I had 6 soaking boxes when unpacking it after driving in the rain. 2.) The outlet for phone chargers is broken - I put in TWO USB chargers and they both popped and smelt like burnt electricity. 3.) When accelerating a strange whistling noise would occur, I couldn't pin point if it was from wind or something mechanical. 4.) The dashboard light flickered on and off (only once) towards the end of the trip. I couldn't get rid of this truck fast enough. Check your equipment, PLEASEPeter H.
Parking needs to be better. It was extremely difficult to find a spot, as the few spots they had were totally filled.Brody H.
Update new vehicle every year.EDWIN G.
Le client n'a pas laissé de commentaire.Taylor S.
Friends don't follow my decisionsMARIE H.
The guy who accepted my return was very courteous. I appreciate him.SEAN G.
Le client n'a pas laissé de commentaire.Taylor S.
Everyone was very professional and pleasant.samuel H.
Le client n'a pas laissé de commentaire.GLENN J.
When no one had a vehicle available they did! The person that helped me was very friendly & patient! I was having issues with online pick up but she truly turned my experience around! Thank you so much, I'll always come to this location.TIA R.
Le client n'a pas laissé de commentaire.JUANITA F.
Le client n'a pas laissé de commentaire.WALTER B.
The older bald head blonde hair lady is rude. The other workers are okay. The marked gas on the form did not match the actual gas. And I just feel like that was intentional so I would have to pay if I didn't bring the truck back on 3/4 when it really was on 1/2. And I ordered a dolly and it was not in the truck. The lady said I was suppose to check to make sure I received it. If I paid for it, why would I need to double check? Thats yall job to make sure its on my truck. And the truck had a sand/dirt in it. I would never return to that location because of that bald head lady.Kelvanje W.
Truck was not clean. Cigarette ashes in door handle. Broken cigars in passenger doors handle. Sticky substance on driver side floor. Crumbs and food stains in cup holders. Truck can not be started without having to constantly play with ignition while pumping brakes. Truck rides horribly. In need of an alignmentOrelia P.
Offer discounts on half-day rentals for trailers.ANDREA G.
Le client n'a pas laissé de commentaire.Karen H.
Really appreciated the rental, and was treated nice and respectful by everyone.ALVIS F.
It was PERFECTMARY M.
Le client n'a pas laissé de commentaire.Loi D.
The lock was hard to close to lock it upTramaine B.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.MARILYN W.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Really fast serviceLEOPOLDO D.
I was really annoyed with this location. I was running a bit behind & got a call to see if I would still be using it or if I'd like to reschedule. That was nice. I said I would still be getting it. When I arrived however Mobile check out was almost non existent. I had to go inside to get the key, while not convenient I understood. What I didn't understand was why the truck I was getting was blocked in by another truck. I had to wait for someone to take it out for me. This person could barely drive. He had to back up and pull forward several times. I have video. 2ndly it seems counterproductive for me to choose Mobil check out and still have to go through the motions of dealing with staff, meaning if there are several customers I have to wait to be served.Britany H.
While my return experience started off rocky Larissa was extremely professional and helpful in resolving my issue. I was extremely concerned with using the location based on many of the reviews I read, however, I am happy to report I had a very positive experience. The wait for checkin and check out could use a little overhauling as it does seem unreasonable to wait so long ( total time invested for check in and check out was about 2,5 hours ), but the staff was great. Will definitely use this location again should the need arise.KATRIN S.
Not alot of space to drop off Have not received my return yet so im waiting they are crazy ins and outs on my card so im giving uhaul a few days to get this together and i was unaware of the drop off charge that dont make any sense to me so maybe its uhaul as a whole but this location never really had any problems with but they can give them a larger location for drop off of Uhaul should have directed me to another location because this lot was fullKARANJA M.
Le client n'a pas laissé de commentaire.mark S.
Le client n'a pas laissé de commentaire.Robert M.
I'm sure that they had a lot of trucks available and the staff was friendly and helpful but they could not locate the truck or the keys that they first assigned to me and the mix up delayed me for about 30 minutes. Also, they did not have the items I requested (a dolly and some furniture pads). However, they were very courteous and kind in removing those items from my final bill.MELISSA W.
Le client n'a pas laissé de commentaire.TRAVIS W.
Give discounts for half-day rentals will help.ANDREA G.
Le client n'a pas laissé de commentaire.ROOSEVELT F.
The dolly broke loose right before we returned the truck. I showed the guy when I returned truck heard somethjng break loose and it was the dolly. You could still see the tire tracks from where the dolly broke loose and slid on the truck bed. He said he would take dare of it and wouldn't be charged. I get home, look at the email and was charged anyway!!! bad customer service . comIAN C.
Le client n'a pas laissé de commentaire.Kiana D.
Dangerous neighborhoodJames G.
Le client n'a pas laissé de commentaire.KrystleLynn K.
Le client n'a pas laissé de commentaire.Kennedra G.
I have rented 3 pieces of equipment supposedly from this location in the last 3 weeks. The first time was a 26 ft truck and car hauler. They didn't have my equipment even though I reserved, paid for, and called the day before to make sure it was there. I called them on my way to pick up the equipment. They told me the didn't have it and had no idea when or where I might get my equipment. They also had an attitude. This time. I went there and there was a young woman working the counter. She had a terrible attitude. When I went outside to hook up my truck to the car hauler. The center of 3 of the tires were bald. I had to point it out to the younger guy that seemed to be in charge. This older gentleman let me go look and decide out of the 2 other trailers who had good tires and was in decent shape. When I went inside. I was helped by an older woman who was very courteous. This location in general is horrible.JAN S.
My biggest problem is that I feel I had to wait too long to rent the truck. The time that I had to wait to rent the and I only had it for about two hours. I spent more time on renting the truck than I actually used it.MICHEAL W.
Charges an extra day whe. Equipment was returned an hour early. Also said the contract was not closed online and charged a 20 fee for that. When I called the representative hung up on me.LUCRETIA G.
Le client n'a pas laissé de commentaire.MALCOLM L.
Le client n'a pas laissé de commentaire.LILLIAN M.
Le client n'a pas laissé de commentaire.JOY T. | Online Move In
Le client n'a pas laissé de commentaire.Dione C. | Premières impressions
Le client n'a pas laissé de commentaire.LORRAINE E.
Le client n'a pas laissé de commentaire.Oluwagbbemi a. | Expérience générale
Manager Debbie should be fired for lying about an incidentGlenn W. | Expérience générale
Solid experience in a busy location.Charles H.
Le client n'a pas laissé de commentaire.RICARDO N.
Everything goodCARMEN MARIA M.
Le client n'a pas laissé de commentaire.deidre C.
Le client n'a pas laissé de commentaire.Marilyn P.
Le client n'a pas laissé de commentaire.Palazzolo S.
Le client n'a pas laissé de commentaire.Andrew C.
a very clean and well organized storage facility! the staff was super helpful and kind great experience thank you!Jeroen H. | Expérience générale
The day I had to move out, the elevators were broken. And I had to take stairs where the door kept closing and locking on me.Toni P. | Expérience générale
3 hour wait fir my truckBRITTANY S. | Expérience générale
I am giving excellent because the staff was very pleasant and helpful. I do have a problem because in the description of the storage unit it said 5xx8x10 and it is not that it is 5x8 at the front but it drops down to 4 or 3 foot. I really needed a storage unit as advertised. I will need to get into the storage unit often. I do not want to have to go and have to remove everything or close to everything just to get items out and put it all back just have to take it all out again to put it all back. I did not say anything the day I took possession because I was extremely tired and did not want to lose my temper. I hope that we can work something out because honestly it is misleading and I expect better of U-Haul.Patrick W. | Premières impressions
Was great. Was economical. Was needed. Happy for the service. VVee t. | Expérience générale
We really enjoyed having our items stored in the two units at U-haul on Tulane. The team was very nice, caring and considerate The unit was clean, secure, safe and always temperature cool.Jarrod R. | Expérience générale
Very clean, pest controlled, climate controlled, well lit, & safe.CHRISTINA C. | Expérience générale
Le client n'a pas laissé de commentaire.alden g. | Expérience générale
Very slow customer serviceJasmine w. | Expérience générale
I did my reservation by internet and the price showed 69,96 $, then when I did the deal the price increase to 79,95 $, without explanation.Nelson C. | Premières impressions
I would recommend this Uhaul, based upon your proximity limitations.Monique S. | Expérience générale
Le client n'a pas laissé de commentaire.Katelyn T. | Premières impressions
Brandon, General Manager, was extremely helpful to us, and was willing to put in way above average effort To make sure we were happy.timothy n. | Expérience générale
I was actually the opening Manager before the storage units were built. We worked out of the temporary trailer when everything was manual before computerized. That was in the mid 70's. It was great to use the service of the facility that launched my career. Than you and I will love to refer people to your facility.GARY MICHAEL S. | Expérience générale
Le client n'a pas laissé de commentaire.Jozelle K. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin C. | Expérience générale
Le client n'a pas laissé de commentaire.MAGGIE E. | Expérience générale
I was very pleased, this was my first time renting a storage.Ellamae A. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn W. | Expérience générale
Le client n'a pas laissé de commentaire.Jarrod R. | Premières impressions
Thank you for taking care of our Loyola student The move out was traumatic for everyone and you made it much easier for us. We live in north Alabama and could not come and help. The young man that was on the phone with me did everything he could to make it convenient for us Thank youErica T. | Premières impressions
Staff was exceptional!!! There was a problem with the swipe card working but the staff were friendly and helpful. Awesome job!!!stephanie v. | Premières impressions
Love Mrs. Ruby!Robert R. | Expérience générale
Ok when i went to close my stroage she told me a refund was going on card.i hate some one to lie she is a lier so i call her 2 day she said another lie but i want u 2 no god dont sleep i was looking for my refund thats what made me call the bank to see where it was she is a lier that so wrongdenise t. | Expérience générale
Mr B and the guys made my experience the best thank you.Jacqueline T. | Premières impressions
It was a very nice experience.staff was very a joy and funny and entertaining..Mr Brandon in my opinion is a darn good manager he handles situations very polite and professionally it was a delight and a pleasure.you all picked a very respectful and responseable young man.beverly b. | Premières impressions
Everyone was so helpful and pleasant to work with.I would recommend U Haul anytimeCarolyn W. | Premières impressions
The store manager Brandon was very professional and courteous. I was a difficult customer and even though I didn't make his job; he was still very pleasant and helped me resolve my account issue.shandell b. | Expérience générale
Will most definitely use againLeronda M. | Expérience générale
I was given good service the whole time. The young lady who handled my reservation was friendly, polite, professional and helpful. She had a good attitude.SARAH W. | Premières impressions
Personnel amicaldenise lee d. | Expérience générale
Friendly staff, very clean storage area, easy access.Myriam C. | Expérience générale
Everyone was very helpful and friendly.Eva S. | Premières impressions
Brooklyn was very pleasant and knowledgeable. The process was extremely easy and quick.shandell b. | Premières impressions
The manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.joanne b. | Premières impressions
The place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!JACQUELINE K. | Expérience générale
James noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.Maria A. | Expérience générale
Angelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raisemichael s. | Premières impressions
EXCELLENT👍🏾👍🏾👍🏾CLARENCE F. | Expérience générale
Line was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.sharon n. | Premières impressions
Check in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.Guillermo O. | Premières impressions
Excellent. 10. Plus. Would do business any day. Keep up the good work.Patricia F. | Expérience générale
:)amanda g. | Expérience générale
NO COMMENTAndrea W. | Expérience générale
Staff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!KIERA W. | Expérience générale
Thanks for making moving so easy and for being the best crew!Emory B. | Premières impressions
Very Polite and helpfulGene V. | Expérience générale
AJohn R. | Expérience générale
The only reason U haul didn't get excellent from me is: they charge 15 $late fee even if you are a day late. Otherwise, it was a pleasure using them.Yinka F. | Expérience générale
I was very impressed and satisfied and I would like to thank You very much and I liked all the smiling facesAva D. | Premières impressions
The staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!Ashley W. | Expérience générale
Line a little slow at first but once you get to the counter, they are very through.Joyce O. | Expérience générale
aJohn R. | Premières impressions
Overall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at allNICOLE C. | Expérience générale
I moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.Asha M. | Expérience générale
The service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.Vanessa D. | Premières impressions
Great service all around!Julius w. | Premières impressions
Had a good experiencebeth n. | Expérience générale
I have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possiblheather vrae m. | Expérience générale
I’m too old to move myself!!Connie L. | Premières impressions
The customer service at this facility is excellent! Many thanks!Kim M. | Expérience générale
I enjoyed the great customer service especially the manager. She was great at her job.Zirielle J. | Premières impressions
The staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smoothJanet R. | Premières impressions
Brooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.shannon r. | Premières impressions
Thank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.samuel p. | Expérience générale
The one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell everpatricia v. | Expérience générale
Very friendly and helpful staffCharminetta A. | Expérience générale
Thoughtful and helpful, Theresagabou m. | Réservation
The experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.Chelsea M. | Expérience générale
Ms. Ruth and her staff were very helpful and accommodating.lance c. | Expérience générale
The facility was very clean and convenient. The staff was very helpful and friendly!Kelley S. | Expérience générale
Everyone was very helpful May need more counter agents on the weekendTHOMAS S. | Expérience générale
They were scheduled to open at 7:00 and they didn't until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.Kamil F. | Expérience générale
Exceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.Katherine C. | Expérience générale
Was denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.April M. | Réservation
👍Delphaine Y. | Réservation
Best moving experience.Jacob B. | Réservation
The Service and Storage facility was great.ANGELA M P. | Expérience générale
This place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!Christine G. | Expérience générale
Moved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .Ming T. | Expérience générale
Storage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.Ashaki C. | Expérience générale
The general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.james c. | Expérience générale
Rats & Roaches all in my property that I wouldn't come back r recommend no oneNicole W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!