Customer Reviews for U-Haul Moving & Storage at Warden Ave

11 689 évaluations

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great staff and great service

ROBERTJOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKANTHONY V. 
Évaluation :
3

I waited an hour for them to dig the trailer out. Employee trying to free trailer got stuck in the snow. I started digging it out myself.

DARREN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER N. 
Évaluation :
1

desk clerk has no idea what she was doing, I rented the truck one way, and they did not honor my contract. I called customer support and I was disconnected 3 times, Not a good experience at all. The transmission malfunction and I had to call Roadside assistance, they were really helpful and pro, no complain there.

HECTOR A. 
Évaluation :
1

Do not cheat th the customer

JAHANBIN M. 
Évaluation :
5

I rather go to this location over any other location in Toronto. Thanks to the hard working team

HAMIDREZA A. 
Évaluation :
5

Inside the front window was dirty and it uses alot gas for for the km it drove

BHOLA R. 
Évaluation :
5

This is a major U-Haul depot. The attendant was friendly, helpful and efficient. The drop off was completed quickly and efficiently.

David L. 
Évaluation :
5

The person who helped me when I returned the Trailer was very nice and friendly. Also she demonstrated that customer is important . Excellent service.

rex C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvira N.  |  Expérience générale 
Évaluation :
1

The service was not good at ALL

LORI T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA O.  |  Expérience générale 
Évaluation :
1

Not only did the front desk staff give me incorrect instructions on where to leave truck, but I was not told about the extra $20 charge if I have to drop off a vehicle after hours. The front desk staff was slow, and extremely brief in any of her explanations. Not to mention the whole check in process took half an hour when I had already checked in on my account using the app. Also, the link that was sent to me to use to pick up the vehicle would not let me do so unless I purchased the $15 warranty/insurance, which I had already denied and signed that I denied in store, but I'm sure you're already aware of the fact that you're app is not working properly, and you just don't give a shit about your clients. When I tried checking in upon returning the van, the link was not working properly again, and would not let me check in and close my contract (which I was not even aware I was supposed to do as this was my first time renting from uhaul). And surprise surprise, I was charged extra for not checking the van back in by the time I was supposed to. So in total, I was charged $36 for the rental, plus another $82 for all this other bullshit, to rent a truck for 1 hour and to do about 15km. So I will never use your services again, thank you.

PATRICIAIOANA U. 
Évaluation :
3

Associate came out to disconnect the trailer from my vehicle. After disconnecting it I was told I could be on my way and I'd be emailed my receipt. Once I got the receipt I was charged for a full extra day because the Associate never registered my equipment return.

ANDREW A. 
Évaluation :
5

I need the invoice. Please email it to mxcmk@rogers.com Thank You Michael Greene

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
1

After spending taking the time to complete The online chieck-in, I gave them my reservation number only for them to waste time asking all the information i already submitted. Then they wasted another half hour call my emergency contact who was still sleeping which I disclosed then out of spite I think they gave me the worst truck to use. Then charged me for overnight check-In of the truck when I had until 8 am to return the equipment.. why do I continue to write these fcxkin review. No one ever does anything Then on the vehicle inspection which doesn't give you updated pictures of the current state of the vehicle in -20 degree weather walking around and taking pictures of every dent and scratches only for the link to expire yet again wasting and freezing my ass off

RICARDO R. 
Évaluation :
3

The facility itself is your typical U-Haul location. The negative is how to access it. Warden is a very busy road and it is difficult to pull out when you have a large truck and/or a trailer. The biggest issue that I experienced with my Auto Hauler trailer is that there was nothing in the description that the trailer required a 1 7/8 inch ball. MOST trailers that I have borrowed/rented use a 2 inch ball. As such I had to go from this Scarborough location back to my house (which was 30 minutes away in Uxbridge) to get my other receiver. VERY DISAPPOINTING AND FRUSTRATING!!. Other than those 2 items the experience was fine. Staff was polite and helpful,

SHANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG-HO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG-HO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PIERRE-ALLAIN D. 
Évaluation :
1

I booked a 15 foot cube, got a quote paid up front with120 + insurance + taxes and other fees+ a lock & rollof tape ( supplies) for a total of $176 this included 120km of distance. I booked the vehicle for pickup at 7pm Friday with a return 7pm the next day on Saturday. The gentleman on phone who was very kind and friendly, asked that I come in earlier as the location closes at 7pm and would need some time to complete the paper work and transaction. No problem, I showed up at approximately 530pm Friday, waited patiently for the new person at the counter to get things correct. Now after 20 minutes or more I Now have my vehicle keys with instructions on the return, if I should return it after hours. I was told to complete the necessary process to avoid any additional charges. I return the vehicle at 630pm on the Saturday with fuel and in great condition and within the time as I originally booked it. It was check-in by an attendant on the property. Can you guess what Uhaul did? YES, that is correct, they charged me an additional $62.00. ($40 for the rental $15 for Insurance plus taxes) . This is for bringing I back before they closed so as to avoid their after hour check-in process. Is something wrong with this picture?

JESSEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C.  |  Expérience générale 
Évaluation :
5

Nothing. The best and easiest in/out service ever, and I'm an old guy!

Anthony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachay R. 
Évaluation :
1

The employees where very aggressive. I was charged for fuel charge when I returned the truck for exactly the same amount I was given

Marwan D. 
Évaluation :
3

The truck I got was broken, and have transmission issues, won't shift into reverse, and the transmission slips. I got suck in the middle of a road because of that.

Da Qiang Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG-HO L. 
Évaluation :
5

All good

BOZHIDAR D. 
Évaluation :
1

I rented a trailer for 1 day they charged me 400, 2 days later after returning it, when u go to the counter to get a receipt they'll say well send it when we close

SANTHOSH P. 
Évaluation :
4

There was used masks in the side door that was not taken out. I noticed when putting gas, and I ended up taking them out myself and throwing them away. A more thorough clean and check is required

Sayra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIODUN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER SCOT P. 
Évaluation :
5

Don't nose in the trucks. It's so hard to see what's behind you when you're backing up the van with that metal partition behind the front cabin.

JENNIFER R. 
Évaluation :
5

Bad bad bad terrible costumer service, just to pick the keys I had to wait a solid hour ,despite booking and checking in

Br MarkPaul Cyri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERJOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
4

Everyone I dealt with was polite, courteous and helpful. Pickup and return were painless.

ILIEOVIDIU M. 
Évaluation :
2

Contract number did not match vehicle key number. Requested a new contract and was told it would be emailed to me. Contact was not emailed until after I returned the vehicle and requested the contract. Several others were dealing with issues of their own including a reservation that was set up as agreed with a employee after the person spoke to them in person. Seemed very disorganized. Have to say I was disappointed and would not rent from this location again.

PAULR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAHM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOKULRAJ K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARANDEEP SINGH D. 
Évaluation :
1

Reserved at 2950 kennedy 2 weeks ago, and when i arrived, money being charged and cargo van doors could not opened, customer service finally found out the staff FORGOTTEN to set up access key for me. After wasted 1 hr on the scene, i was told to relocate to longer dostance warden, which took me longer drive also more money spent on rental. No compensation was provided, totaly rubbish experience and i must share my terrible experience with anyone i know about the failure of this company and their dealership

YAT FUNG HYVAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devanshu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina P.  |  Expérience générale 
Évaluation :
5

People that I met were all polite and friendly.

DALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAEED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXIM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOMICHAEL P. 
Évaluation :
5

You guys are doing great, keep up the good work Happy New Year all of you 😊

SHINIL C. 
Évaluation :
2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

MOHAMAND B.  |  Expérience générale 
Évaluation :
5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Christopher T.  |  Premières impressions 
Évaluation :
1

The lady in counter is rude. I as a customer, I'm always right. You have to flexible to the schedules, any ways we are a paying customer

JOSER P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Corrado M. 
Évaluation :
5

I was very happy about the improved costumer service expirience .

MAYANK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIZ FERNANDO D. 
Évaluation :
1

Hire a new team

SELINA M. 
Évaluation :
5

The girl at the reception of the trucks Jennifer is very kind and explained the whole process step by step. Like the girl at the rental point, she was very clear at the time of rental. a great team working in this office CONGRATULATIONS AND HAPPY NEW YEAR!

SERGIO RICARDO D. 
Évaluation :
3

the exterior of the truck was too dirty for me to see any additional scratches before leaving the lot. the interior of the store customer service counter was so cluttered with your moving supplies, you can't see if there is a staff person ready to serve you. this is overboard - please move the sales supplies away from the "customer service counter" - it's not a "customer sales counter" we know where the supplies are if we need them. thank you,

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN B. 
Évaluation :
2

The customer service agent named Jossenne Bouchonne at 1555 warden avenue who was there at the time of my returning was so rude to me, I would never go back to this.

SASANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE MITCHELCAMA T. 
Évaluation :
1

The drivers seat was getting stuck and would not move easily. The drivers side wiper blade wasn't working. This caused great inconvenience and almost blinded me on 401 highway. Had to pull over and clean the window myself in freezing snow and slushy road conditions. These are basic things that management need to check and make sure they're working before letting out a rental unit. This can cost customer his life and legal battles waiting to happen.

Mohammed K. 
Évaluation :
5

Very professional and easy to deal with. Excellent service à la clientèle.

ZAHARA T. 
Évaluation :
4

Vehicle is not well maintained/serviced. U-haul app is not user friendly. The vehicle shows the distance and the speed in miles and mph which is confusing as we are driving in Canada but not in the US.

SIVA MARKANDEYA V. 
Évaluation :
5

More faster thanks so much

MOHAMMED L. 
Évaluation :
5

All good. Thank you

BOZHIDAR D. 
Évaluation :
3

Ensure that all electric components are in good working condition (cigarette lighter for charging of phones.)

Henry J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZEERAKALI S. 
Évaluation :
3

The location was short staffed and the person that assisted me was not experienced in Uhauls computer systems which may have contributed to the billing nightmare that followed. I had to find my own truck as they were too overwhelmed to assist me. However the original drop off location not having a truck allocated to my reservation by traffic really set off a casecade of events that made for a lot of stress straightening out my bill. I really was convinced Uhaul was going to stiff me by overcharging me over $636.00. I did get my refund by the explanations made no sense based on my actual bill. I rented my first Uhaul truck and trailer in 1985. My latest experience was the first time I was truly disappointed and concerned at Uhauls methods of customer engagement. Your “Manager on Duty” restored my faith that Uhaul had great people working for them.

DAVIDG C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HAYK P. 
Évaluation :
5

Nothing. Everything was smooth and seamless. Clerk was warm and attentive. Great experience.

ANTOINETTE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YI H. 
Évaluation :
1

the staff that hooked up the trailer was extremely rude to a point i wanted to just leave

XIAO TONG W. 
Évaluation :
3

Poor customer service and unavailable equipment when it was guaranteed. Did not honor the guarantee fee when asked about it

Bruce C. 
Évaluation :
5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Gregory L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHERCK W. 
Évaluation :
3

Truck - the truck was clean however, the tires are not equipped to handle snow and i got stuck or slid a lot while driving, had to go extra slow Service - when I arrived the system was down and i wasted 1 hour of my rental time just trying to get my truck. While the system issue were not their fault my cashier seemed to be inexperienced and her manager had to take over just so i could get out in a timely manner. Equipment - I reserved a utility dolly but none were available and i ended up with a furniture dolly that didn't really do the job.

Rachay R. 
Évaluation :
5

I think everything is good 👍

RAULA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
3

Hi we had a huge problem with the window wipers as they stopped working. Even after calling in to tell the staff about this issue and give warning to no rent this out until its fixed they didn't seem to care.

Derek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEIANA B. 
Évaluation :
5

All good. Thank you

BOZHIDAR D. 
Évaluation :
3

Pick up process was not easy. The website had MANY issues which made the experience less than desirable. Original booking was for a one way trip. Was called the day before our move saying we couldn't have a one way truck and we would have to return. Which is not what we wanted to do after a full day of moving. Was charged 9L in fuel even though the truck was returned at the same level as it was picked up. Overall it was NOT a good experience.

MICHAEL S. 
Évaluation :
1

I rent a truck at this location and I drove under 12MI. I was charged with 32MI, more than a double the actual distance. I called twice the location and nobody answer. I email to uhaul.com in the link provided in the receipt but nobody replied. This is a dishonest way to make money. Andrei, Toronto

andrei teodor A. 
Évaluation :
4

More Helpfulness. Cheerful kindness would be appreciated! Drop off was easy.

MICHAELROCCO F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIJAYAKUMAR N. 
Évaluation :
5

Service was great

Roger T. 
Évaluation :
4

Staff were friendly and professional keep up the good work.

Alphee P. 
Évaluation :
5

The size of truck ordered did not arrive at the pick-up location. the Customer Service Representative went out of her way to ensure that I was a satisfied customer, even with a smaller truck that I had to use. Recommend that your rental trucks start with a full tank of gas that the customer does not have to immediately go to a gas station.

Roger V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENGETAIAMANDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLONCARINGAL A. 
Évaluation :
1

They told me to go home before inspecting the vehicle when I dropped on Saturday at 5pm. Then they charged me for fuel, but I did put enough gas, and added more for extra milage as well. The most ridiculous part of it was charging me for two days instead of 4 hours that I had the truck. I am gonna explain this as a review for U-haul and this location if manager of this location does not return my money. It is literally stealing money.

Seyed Ali M. 
Évaluation :
5

The gentleman who hooked the trailer was very good at his job.

Kamal S. 
Évaluation :
5

Charged for extra fuel despite filling beyond my pickup level. Thankfully had a picture of tank guage and got refunded next day. Waste of time for everybody. Negative experience as a result of faulty/fraudulent fuel recording

DARRELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARAG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafi M. 
Évaluation :
5

Keep up the good work!

PATRICK C. 
Évaluation :
1

The place looks terrible and very un-welcoming. We rented a pickup and an auto trailer. The pickup was good but the trailer was rusted, especially the ratchets were so rusted that we couldn't operate them. And the ratchet straps were rotten, one of them nearly broken. Those straps could break any minute. No way they were strong enough to hold a car in place.

AFTABAHMAD SHAHZ Q. 
Évaluation :
1

Terrible customer service!!! The Indian lady that was helping me was very sarcastic, unprofessional, and did not show me where the truck was. Also, every time I called that location I always get put on hold for more than 10-15 mins and the agent is always unfriendly. Very bad service altogether

MICHAEL M. 
Évaluation :
4

Just parking the truck at the end. No much room to busy

JOHNP D. 
Évaluation :
5

PROVIDE SNOW BRUSH AND WINTER TIRES.

VINCENZOA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIA A.  |  Expérience générale 
Évaluation :
4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Viviane F.  |  Expérience générale 
Évaluation :
4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele d.  |  Expérience générale 
Évaluation :
5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN F.  |  Expérience générale 
Évaluation :
5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T.  |  Expérience générale 
Évaluation :
3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guang Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  Premières impressions 
Évaluation :
5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  Premières impressions 
Évaluation :
5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  Premières impressions 
Évaluation :
5

Moth more to say. It met my expectations

Louis P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page