Évaluations des clients U-Haul Moving & Storage at Warden Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Warden Ave

Cote générale :

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Ronald F.
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Le client n'a pas laissé de commentaire.

Saem S.
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I am very happy with the service I have received. The staffs are really good.

Ferdinand D.
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I had nothing but issues and I am still waiting for someone to call me regarding my complaint, price discrepancy, and refund. Horrible customer service!

Amy C.
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Dropped off after hours. Please make the key drop location more obvious or put up more signage

Arshad M.
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Trailer full of snow inside, associates hook up the trailer left the chains loose and unlocked and when I drop the trailer and associate was rude when I request to complete the process.

marco G.
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Le client n'a pas laissé de commentaire.

Kevin L.
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everything was great

Christopher S.
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Le client n'a pas laissé de commentaire.

Kiyasettin D.
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You can improve your cars. They are old and moving too much on the road. I lost my ears.

CHEORGHE D.
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Le client n'a pas laissé de commentaire.

pan wing K.
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the safety hitch for those ropes or wraps could be better.

Jerry S. | First Impressions |
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Very happy

Ken K.
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Le client n'a pas laissé de commentaire.

Andrew W. | Overall Experience |
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I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Harold B.
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Le client n'a pas laissé de commentaire.

ALEX C.
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Thanks

Oleg K.
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Le client n'a pas laissé de commentaire.

Silas S.
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Le client n'a pas laissé de commentaire.

Timothy D.
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This is the first time I did the web check-out. The staff at the Warden Ave location were incredibly helpful during the process. They were all friendly and the rental check-out and return were very simple.

michella O.
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This was the worst experience I have ever had with Uhaul! I booked a 10ft truck for a north York location at 2pm. I was sent an email the day before I was suppose to get to truck telling me to pick it up 15 ft truck in Scarborough at 12 pm! After an hour on the phone they agreed to give me extra Kms to compensate for the extra travel I now have to make. ( it was an extra 20 min drive, without traffic!). Since we now have a 15ft truck we agreed to bring more items with us from the moove. And organized movers based on that. When we arrived to the place. The lady said since they now have a 10ft truck they will give us that instead and if we wanted 15 ft we now have to pay the difference. Moreover the extra KMs were not on file, so I needed to have this conversation again. Once we got the keys, we noticed that the fuel levels were not as indicated, we had to go back in and start the process all over again! After 1hrs. We finally got to start, at this point our movers were waiting for us. After moving we tried to return the truck to the location I requested. But on the paper work they had indicated another location even after I has checked this with them at the location. Dropping the car off was another hassle! The location was closed!!! And when we tried self return, they did not have my reservation! So I needed to call and was om hold for 15 min before I gave up and hunt up. Called again and then after 20 min. Finally got resolved. Coco on the phone helped. This was a very very very disappointing experience! I will not choose uhaull again!!! And definitely will not recommend uhaull to anyone!

Vinod M.
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Not much that I can think of at this moment, as the staff were pleasant and very helpful. However I don't quite agree with the very high charges for Gasoline. You're compounding the situation of that aspect by first not being able to accurately gauge the gas levels to determine how much the tank is short by and coming up with a negative figure against the customer followed by a 150% charge on a wrong calculation of gas. In my caseI believe I paid almost double the price to replace the shortfall of gas. This left a very bitter taste with me.

Andrew S.
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Le client n'a pas laissé de commentaire.

Seonggyum K.
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Le client n'a pas laissé de commentaire.

Allan C.
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Le client n'a pas laissé de commentaire.

Nino S.
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Excellent customer service! Very fast and efficient

Dmitry S.
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Keep the equipment that is booked and do not cancel orders morning of the move. Pretty sure issues can be resolved without me calling head office.

Heron T. | Overall Experience |
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Thanks.

Selahaddin T.
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Good

Yousuf H.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Michael I.
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Don't overbook and change our reservation a day before.

Hamza K.
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Hidden charges of $23 which they didn’t tell me after hours. I asked them if I can drop after 7 they said no charges but my recipes shows that after hours service charges of $23. Disappointed and poor service ever

Roslyn B.
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My problem was I was suppose to drop off the truck at 2 Antrim Crescent, unit 2 Scarborough, ON upon trying to drop it off the location would not accept it forcing me to drop it at 1555 Warden Ave. If 2 Antrim Crest cannot accommodate certain size of vehicle this she be noted on the website. Also the U-Haul main telephone number was not working all of yesterday and this morning when I try to call it

Frederick D.
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The lady who was in charge of check in was rude, arrogant and not eager to help. She turned away numerous customers in front of me, claiming no truck was available. I was able to reserve online and there were many available trucks. I can be reached to discuss further. I did a video of this interaction and will be posting it online. Abysmal service, I will not return

Janik P.
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Le client n'a pas laissé de commentaire.

Dawn D.
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Le client n'a pas laissé de commentaire.

Mario C.
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I have an excellent experience with your customer service

Frederic L.
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None - love the checkout process - simple and efficient. I trust your brand

Mohammed R.
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Le client n'a pas laissé de commentaire.

Victor M.
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Le client n'a pas laissé de commentaire.

Nimil P.
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Le client n'a pas laissé de commentaire.

khalid A.
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Le client n'a pas laissé de commentaire.

AMIR A. | Overall Experience |
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I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Simone B.
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The U HUal application is horrible I was unable to check-in took about 40 minutes to check in once I checked in and said that my reservation was not available I have to call customer service they had to rebook my schedule on to another location once I was finished with my reservation I had issues checking back in the car took about 40 minutes

MARK A.
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Le client n'a pas laissé de commentaire.

Noah J.
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Le client n'a pas laissé de commentaire.

Sabrina S.
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Van smelled like urine. You also charged me for gas on my credit card but I gave the van back with more gas than it originally had.

HODA F.
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Le client n'a pas laissé de commentaire.

Rochelle S.
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Excellent service and excellent instructions inside vehicle, this made operation so easy ... thank you. Perhaps if there was a better indication of where the house light switch is, that would be great, but overall renting was a great experience.

Shirin G.
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The staff gave me the wrong info about the height of the truck. I end up not to be able to go inside the garage. It made the loving process so much harder for us

Nitin G.
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I rented 15' truck. There was no instructions provided to me about how to turn on ignition. I had to use road assistance for same. Some basic instructions about vehicle controls should be provided to customer

Nitin G.
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Some basic instructions about vehicle controls should be provided to customer

Gregory H.
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The original location never opened their doors. I had to go to a secondary location for my van. Terrible.

Maaeez L. | First Impressions |
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Very nice people that work there

Talin K.
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Le client n'a pas laissé de commentaire.

Shawabudeen H.
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Nothing....customer service was excellent from the ladies at the location.

Graham S.
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Le client n'a pas laissé de commentaire.

Brian H.
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Le client n'a pas laissé de commentaire.

Jamie B.
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Le client n'a pas laissé de commentaire.

Everald L.
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Le client n'a pas laissé de commentaire.

Burt G.
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Le client n'a pas laissé de commentaire.

Jared M.
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Le client n'a pas laissé de commentaire.

Syed A.
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Le client n'a pas laissé de commentaire.

Nikona G.
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Le client n'a pas laissé de commentaire.

Keith J.
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Le client n'a pas laissé de commentaire.

Asif K.
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The front end lady was very rude. I was not given the instructions that vehicle doesn’thave any winter tires. I got stuck in middle of road and police towed the vechicle and charged me 100$. I lost a lot. Please reimburse me. I am totally upset with uhaul experience

Richard C.
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Store at 1875 Leslie Street could not provide 24/7 as promised. Equipment provided by 1555 Warden was very dirty outside and needed engine maintenance. Staff at 1555 warden were good but overall I will not use uhaul again

Michel D.
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Rented a 5X8 trailer and the door was very hard to open and close.

D V.
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Excellent customer service. Britteney was awesome and deserves a raise.

Rakeshkumar P.
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Mostly need extra staff

Jean S.
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Le client n'a pas laissé de commentaire.

Chris J.
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Le client n'a pas laissé de commentaire.

Damon N.
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Le client n'a pas laissé de commentaire.

Waheed P.
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Hello, I took the Car with some gas on it and brought it back with same amount of gas. The next day i received a Call asking for $30 more! I the reason i received from the store saying the Car is missing Gas.

Sylvie Y.
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Le client n'a pas laissé de commentaire.

JERRY C.
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Le client n'a pas laissé de commentaire.

Victor W.
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Provide coverage in the event the customer's car is hit by your vehicle.

Sylvie Y.
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for frequent users, perhaps keep a copy of driver's licence & credit card on file so you don't have to ask for them aech time

Arshad M.
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Le client n'a pas laissé de commentaire.

David P.
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No negatives! All positives!

TAMMY M.
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Le client n'a pas laissé de commentaire.

Derek W.
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Le client n'a pas laissé de commentaire.

Rex C.
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Le client n'a pas laissé de commentaire.

Yong H.
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Le client n'a pas laissé de commentaire.

Dhanesh D.
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Le client n'a pas laissé de commentaire.

Rick B.
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Le client n'a pas laissé de commentaire.

Dennis E.
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Le client n'a pas laissé de commentaire.

kartik S.
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Le client n'a pas laissé de commentaire.

shilp A.
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Le client n'a pas laissé de commentaire.

Marius M.
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The trailer had 3 2x4 wood panels inside when I got home and checked the interior. However the uhaul staff was fantastic and very helpful at pick up time.

Mike P.
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rented a dolly, wheels were caked with dirt. carrying it in to use it was raining so now wheels became very muddy and had to clean off before i could use

Gilbert B.
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Le client n'a pas laissé de commentaire.

Jue H.
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Dropoff was easy and quick.

LISA W.
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Le client n'a pas laissé de commentaire.

JUNIOR M.
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Le client n'a pas laissé de commentaire.

Md Sharzil S.
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Le client n'a pas laissé de commentaire.

Harold S. | Overall Experience |
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Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Kale K.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

R-Gary E.
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The staff were excellent, very friendly and efficient

Jason H.
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Le client n'a pas laissé de commentaire.

STEPHANIE P.
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Came in very handy and was more affordable than expected! I always assumed it was more expensive, and would always wait to ask someone I knew with a truck for help. No more of that!

Omar L.
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The app was not functioning properly.

Dionne S. | Overall Experience |
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I emptied my unit.

Junkui T.
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Le client n'a pas laissé de commentaire.

Mike D.
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Le client n'a pas laissé de commentaire.

Marvin M.
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My experience was great. Fast. Truck was clean and reasonably priced. Just make sure to check in online prior to day of.

Patrick M. | Overall Experience |
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Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Luis P. | Overall Experience |
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Everything was ok

Raye S. | Overall Experience |
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Nice Staff and Convenient Location~

Raymond S. | Overall Experience |
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Layne has good customer service skills. Very friendly and helpful.

andrew E. | Overall Experience |
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Very clean but too expensive

Maggie C. | Overall Experience |
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Horrible service.

richard m. | Overall Experience |
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I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

melanie t. | Overall Experience |
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Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Lilik C. | First Impressions |
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Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Tony w. | Overall Experience |
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Great staff, flexible with requests

Michael C. | Overall Experience |
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Ok good staff very busy location

virgilio r. | Overall Experience |
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Thumbs down, every staffer I dealt with are arrogant...

Steven G. | Overall Experience |
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I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

COURTENAY J H. | First Impressions |
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The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Scarlett K. | First Impressions |
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Excellent customer service. Everyone was cheerful and very attentive to our needs.

natasha l. | Overall Experience |
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Great service

Stelian G. | Overall Experience |
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It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

KAVITA K. | First Impressions |
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The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

jacqueline c. | First Impressions |
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The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Marlene B. | Overall Experience |
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The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Maria I. | Overall Experience |
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Everything happened very quick, amazing service.

samir a. | Overall Experience |
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👌👌👍👍

Catherine R. | Overall Experience |
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The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

JOYCE P. | First Impressions |
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The young woman was very helpful and courteous

Marlene B. | First Impressions |
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The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Tenille T. | First Impressions |
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The lady was very helpful and efficient.

Michelle W. | Overall Experience |
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Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Brian G. | Overall Experience |
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Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

James H. | Overall Experience |
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very popular place, i had a good experience but patience is required.

MICHAEL M. | Overall Experience |
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prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Grace A. | Overall Experience |
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Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Mitchell C. | Overall Experience |
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Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

QUINTON H. | Réservation |
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Great service from the very beginning to the end.

Markessie M. | Réservation |
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By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

denis b. | Overall Experience |
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Very happy to do business with you; look forward to future business.

Sylvia S. | Overall Experience |
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One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Louis P. | Réservation |
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Moth more to say. It met my expectations

Desiree L. | Overall Experience |
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U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

deon s. | Overall Experience |
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Mice got in my unit and ate stuff

Derek E. | Réservation |
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Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rachit B. | Overall Experience |
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No complaints

Aleksis P. | Overall Experience |
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Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Ayan H. | Overall Experience |
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.

Christine P. | Overall Experience |
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Excellent storage choices, very clean, very accessible. Safe and reliable environment.

ROBIN RAMSAY M. | Overall Experience |
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Computers / system very slow

Lambert B. | Overall Experience |
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Checking out was very poor had to wait too long for checking out.

Volodymyr P. | Overall Experience |
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Rrrrrrrr

shahin t. | Overall Experience |
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The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin t. | Overall Experience |
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Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

deshaunie a. | Overall Experience |
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Thank you.

JEEHWAN O. | Overall Experience |
Évaluation :

Good

Non reviews have been submitted for this location.

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