Customer Reviews for U-Haul Moving & Storage at Warden Ave

Évaluation :

5

Everything is perfect just need to little kind and polite from counter .

Évaluation :

4

There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.

Évaluation :

5

Easy come and easy

Évaluation :

1

Returned people are not working properly

Évaluation :

1

I call they said they had a truck for a one-way from Toronto to Hamilton. They call me back an hour later. They say sorry we don't have that you need to get one that goes to Hamilton and back. I go OK I ask if it's at the same location they say yes it's at the same location. It's fine I go out there. It's not at the fucking location. They say sorry we don't have that. You can either go to this other location or have a month of storage how am I supposed to get my shit to the storage? They eventually go OK we can give you a truck for the night but you can't have it for the 24 hours that you're paying for OK I need it so what the fuck am I supposed to do? I drive six hours pick up this shit in a snowstorm and drive it to where I'm going and then I still have to drop off the truck because you can't organize a goddamn truck company

Évaluation :

5

U-Haul , try to maintain customers by focusing on key areas such as: 1. Customer Service – Providing excellent support, clear communication, and quick problem resolution. 2. Loyalty Programs – Offering discounts or rewards for repeat customers. 3. Competitive Pricing – Keeping rates fair and transparent, avoiding hidden fees. 4. Convenience & Accessibility – Expanding pickup/drop-off locations and improving online booking. 5. Vehicle Quality & Maintenance – Ensuring trucks and trailers are in top condition. 6. Personalized Offers – Sending targeted promotions based on past rentals. 7. Community Engagement – Supporting local events and causes to build brand loyalty.

Évaluation :

2

Employee damaged my bumper and didn’t take necessary precautions to prevent a trailer from rolling into my bumper incurring a scratch.

Évaluation :

5

Employ more staffs like the ones you already employed.They were very Professional,Friendly,Polite,Helpful and the list goes on.That's why I would definitely recommend this location.

Évaluation :

4

Small and uncomplicated move of a few furniture pieces made complicated by the key fob splitting and breaking off of the key shank making it impossible to start the vehicle. The problem only became worse whilst navigating your phone administration process.

Évaluation :

5

Good service

Évaluation :

1

Truck tire pressure monitor was on, poor customer service, not happy, next time I will book from different company

Évaluation :

1

Even though I Reserved 10ft truck... I was assigned cargovan... which was a lot of hassle for us while moving between house.

Évaluation :

2

They kept pushing for me to use the app which wasn't working. The service was slow and very unfriendly. The system kept shutting off I booked for 11am didn't leave until 11:45 when I got there at 10:45

Évaluation :

3

Staff were talking to the phone while installing the trailer , not enough instruction and help

Évaluation :

3

Those customers service representatives need more training as to how to deal with clients.

Évaluation :

5

. I did however, have difficulty with the U-Haul app. But I received great service when I phoned to book and also when I went to pick up. Merci.

Évaluation :

4

There was a smell of gasoline inside the trailer. Otherwise the experience was good.

Évaluation :

2

Before easy to rent now it's hard, a lot of talking to the phone Confirmation

Évaluation :

1

Trucks are not parked properly. Took me half an hour to get out of the parking lot. Because people parked all trucks blocking the roads. Also my truck didn't have any gas . It gave low gas warning right away with 25 miles remaining on current gas.

Évaluation :

2

Your mobile process is just dumb

Évaluation :

5

Rude customer service

Évaluation :

4

Had no place for my own car to park , I had to drive to close by coffee shop for parking my car , while my rental was not more than 2 hrs as I told them from beginning ….

Évaluation :

1

I rented a u-haul van at that location for couple of hours and left my personal car on premises. When I got back with the Van, at my biggest surprise I found out that someone hit my personal car on the side and run. I asked to see the videos taken by the cameras but was told by the staff that only the manager has the ability to view and provide access to the videos and somehow I was told that the manager was very busy and couldn't assist me at the moment that I should leave my name, phone number, number plates and color of the car. I was very disappointed with the way they dealt with me as a customer like I'm nothing or didn't just made them money. They don't care for their customers, they don't put the customer first and to be honest what the point of doing business with someone who doesn't respect or try to listen or take care of customers concerns? To summarize it, the place is being run by morons, yes. Their degree of stupidity is beyond comprehension like their don't understand that no customer no business.

Évaluation :

5

I appreciated being able to speak to a live person while booking, but also found the online pre check-in feature great!! Thank you for having a van available at the last minute for us!!

Évaluation :

1

Representative did not provide any truck instructions, after the payment they just left the store.

Évaluation :

4

I was directed to this drop off location which was 20km farther than the location on my reservation. The extra distance exceeded my allowance and I was charged for the additional km. Since this was not my choice, why am I being penalized?

Évaluation :

4

There was no tread only the rear tires only grooves.

Évaluation :

5

Great staff!

Évaluation :

1

Don’t charge too much for gas fee

Évaluation :

5

Keep up the good service you provide

Évaluation :

5

Please provide clearer and more concise instructions for first time renters...

Évaluation :

3

I was calling the location for a question about the equipment and they put me in hold. Itried to call again and still they put me on hold but when we got there they are not busy...

Évaluation :

4

While the online check in process is not too complicated, the self inspection of the vehicle all sides , roof and inside with a phone camera and uhaul app is a bit too much for seniors, physically and technologically. it would be beneficial if a staff could help anyone who is not capable of using the uhaul app for inspections.

Évaluation :

1

I was forced for double my trip by uhaul because several locations were not able to service me. Very unhappy

Évaluation :

2

It wasn't to clean in the box when I picked up. And I brought it a little muddy since it have been snowing. They said they may have to charge for the cleaning… I sweep but I didn't know we have to wash it to avoid charges.

Évaluation :

5

Thank you U-Haul. I know I can depend on you for the right sized truck when I need it. Your professional people make the experience possible. I appreciate their efforts.

Évaluation :

1

I have being renting from this place 25 yrs. The not as used to be and trucks are very very old comsume lot's gas and smells bad like weed. I m keep asking at the reception give a new truck and I'm seeing they r parked at the back but never bother to give me a decent one. Also, most I rent the 10 foot truck so you have lot's of it. The people at reception gave g a hard time to speak English.

Évaluation :

2

The truck provided was not very safe to drive. The steering was out of alignment all over the road. Speed vibration from 80 km to 120 km -the whole truck shook the entire time. The drivers side requires a new front tire. Could not put a cup of coffee in holder as it would just shake out all over floor. The exhaust was very loud. Headlights were very yellow - it was very hard to see 30 ft in front of you and especially in the rain good luck. I advised the yard guy about these problems when the truck was dropped off.

Évaluation :

3

I think you have to put blutooth music system In each and every cargo van because it’s so boring to spend whole day in the van

Évaluation :

5

One guy initiated to get the truck for me especially at this winter weather condition, a big help ,good service, just keep On.

Évaluation :

3

It took too long to finish the registration process, then even longer to finish the pick up process. Then the app closed as I was in the 'take pics of the vehicle' process, and I went back inside only for them to tell me it doesn't really matter, just take pics for your safety. Not to mention it took me long to find the car and it was shoved in a corner where I couldn't take pics of the side without moving the car out. Also, I didn't have place to leave my car because the workers said either park it in the middle or put it somewhere else, mind you there are limited spots in the middle and most people, even the ones not renting a uhaul, park there. It all should have been an easy and fast process, instead it took an hour (and I am not exaggerating). I should also say that most of the customers who were there at the same time as myself were pretty frustrated, some even angry. It's not the workers fault, they were trying to help all customers but the issue is everything has to be done online, by the customers, even when the customer is right there in the store... It should have been much more simple, this service is supposed to make things easier, not harder.

Évaluation :

1

Gas was filled to the same point as received charged 40$ for that.Terrible

Évaluation :

5

Nothing, was a great overall experience!! Will most definitely tell friends and family.

Évaluation :

4

Uhaul's new online expedited pick up is a joke. It took me just as much time as dealing with someone behind the counter.

Évaluation :

5

Poor very poor customer service in Calll I have to wait more than 30 min to call help

Évaluation :

2

No refund was given for accidently adding more gas

Évaluation :

5

It takes very long to attain a customer.. need more personal at the counter.. standing in line takes forever till you get served.. hope this improves.. everything else is well taken care of..

Évaluation :

4

The new staff are wonderful, friendly and helpful.

Évaluation :

4

Truck was perfect for the move. Thank you!

Évaluation :

4

The staff inside were completely not professional and seemed bossy for a business like this

Évaluation :

2

Please please please train your reps and employees well, they have no idea what they are doing at the job place wasting customers time and blaming them too for the duties they have performed

Évaluation :

4

The truck door at the driver's side is not closing/locking and may needed to be maintained as this may call for safety issues with the vehicle.

Évaluation :

2

the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.

Évaluation :

1

terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.

Évaluation :

1

I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months. I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback. Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?

Évaluation :

5

It was a great experience dealing while I was there for the past 4- 5 years. The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.

Évaluation :

5

My pleasure

Évaluation :

4

Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!

Évaluation :

2

Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.

Évaluation :

5

CONVENIENT FOR MOVE AND REASONABLE PRICE.

Évaluation :

3

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Évaluation :

5

The are so friendly and the girl who assisted me she is so kind thank you…

Évaluation :

3

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Évaluation :

5

Every staff member I interacted with was polite and professional.

Évaluation :

5

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Évaluation :

3

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Évaluation :

1

Got my locker broken by someone. Also I found mouse poop in the locker

Évaluation :

5

I'll be using them in the future, for sure

Évaluation :

3

Location closes too early. They don't offer help if customer help leaves.

Évaluation :

2

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Évaluation :

5

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 

Évaluation :

1

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Évaluation :

2

My couch that was stored at the facility became moldy.

Évaluation :

3

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Évaluation :

2

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Évaluation :

5

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn't be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Évaluation :

5

Very good

Évaluation :

2

The service was very slow and the facilities were old, stinky and old rat traps.

Évaluation :

5

Glad they could accommodate me for my crisis situation.

Évaluation :

4

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Évaluation :

5

Thank you ladies for helping me when my memory was not very good.

Évaluation :

5

Staff was very accomadating

Évaluation :

2

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Évaluation :

2

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Évaluation :

1

I saw a rat in the unit, and I let them know it was customary for them.

Évaluation :

1

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Évaluation :

5

Very nice service , and vwry professional workers.

Évaluation :

5

Excellent work

Évaluation :

5

Excellent job…friendly staffs Like them all!! Keep the good work

Évaluation :

5

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Évaluation :

5

Nice to me

Évaluation :

1

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Évaluation :

5

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Évaluation :

4

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Évaluation :

1

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Évaluation :

2

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Évaluation :

3

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Évaluation :

4

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Évaluation :

3

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Évaluation :

5

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Évaluation :

5

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Évaluation :

5

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Évaluation :

4

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Évaluation :

2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Évaluation :

5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Évaluation :

5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Évaluation :

4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Évaluation :

4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Évaluation :

5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Évaluation :

5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Évaluation :

3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Évaluation :

2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Évaluation :

2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Évaluation :

5

No comment at this time. Thank you

Évaluation :

3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Évaluation :

2

I do not recommend this facility.

Évaluation :

2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Évaluation :

1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.