Customer Reviews for U-Haul Moving & Storage at Warden Ave

Évaluation :

5

It's always fine at this location. That's why I go back to it all the time.

Évaluation :

3

Your self service drop off is not a clean easy process. There were constant issue on the app and we had to continuously ask the sales rep for help. She was kind of helpful but also reminded me that they no longer have agents to support that this was all self serve.

Évaluation :

5

Very nice staff , always helpful, professional and friendly .

Évaluation :

1

Replace the tightening straps, and stop asking for the contact information of a friend. What should I do if I don't have any friends here? Shouldn't I be able to rent anything from you because of this?

Évaluation :

3

Reservation took over an hour. Our move was massively delayed. Manager was passive aggressive and walked through reservations with other customers at the counter however very cut & dry about forcing me to handle my own reservation online despite selecting "counter check-in". This is not the first time she has changed our check in option to mobile instead of counter check-in. Other staff are okay.

Évaluation :

5

I put no on the question.about the vehicle being clean because, while the vehicle was well maintaned, there was so much dog hair on the passenger seat and also human hair all over the car which was being picked up by coats and bags. Vacuuming that out would be great yo make the vehicles suitable for everyone, including those with allegies. Also, seating on the passenger side was a bit uncomfortable as the seatbelt would squeeze tight after locking, making it impossible to stretch.

Évaluation :

1

They scam you with gas charges and services. I got 20 ft truck and drove it for just 6 miles. I got the truck with minimum gas already, but there is a rule to give back truck with 1/4 tank full, which no one explained while picking up. I got ripped off for roughly $70 extra.

Évaluation :

5

Very good assistance from chat

Évaluation :

5

Agaim it was easy

Évaluation :

2

When someone is waiting, there is no respect for the customer's time. Manager had to intervene for the agent to do the right thing. It took 45 minutes to pickup a truck. Truck gas tank was literally on EMPTY. Good thing, it went up to the nearest gas station. Giving a customer a truck on EMPTY tank is totally unacceptable. Software was not working as expected in the phone. Still, the only reason I'll go back is for last minute booking because there are more trucks usually. This rating is for this particular rental. In the past, it was ok.

Évaluation :

4

The vehicle was given to me with an empty tank of gas. Once I exited the depot parking lot the gas light comes on thereby creating an unsafe situation for me. With panic and frustration I made a mad dash to the nearest gas station.

Évaluation :

1

The customer service rep is rude. They don't instruct the driver properly where to put the key and what to do while returning the truck. One more thing, I already return the truck around lunch time and they called me around 7pm and asking when will I return the truck. Poor communication instruction to customers.

Évaluation :

2

I don't like that u haul takes forever to help customers and just brushes customers off! Rude, no help! I went through 3 agents in person before a younger lady helped me and still she couldn't help because everything is online now! Human interaction is better than a blind, your system is horrible and glitched the entire time it took almost 2 hrs to get my truck which made me miss my storage unit and I had to rent the truck for an extra day! I will be complaining about that and I want my kk ey back for that day!

Évaluation :

3

No proper parking arrangements, Not a single person to co ordinate, had really terrible experience with online pick up.

Évaluation :

1

First Issue, Attempted double-charge for 2 periods (it appears this was fixed by itself later in the reciept and I was no charged extra as of yet. It is still stressful to see a wrong charge) I was told by the receptionist that I had untill midnight to return the Uhual. Second issue, the Trolley became undone (unsealed) by itself just by me driving near the end, while driving towards the Uhual dropoff. I NEVER used it. Final issue, the parking was crazy and hectic because everyone had park their Uhuals in a non parking spot which also forced me to park in a random non parking spot.

Évaluation :

4

The service was friendly but the location is busy so give yourself time so you can be patient.

Évaluation :

5

When I asked the receptionist to add few more hours during counter pickup, originally it was 10 hrs. She said that I can return it before 9 AM next morning without any changes in my reservation but when I returned the vehicle I got charge for 2 days. It was my first time renting U-haul van and my experience was bad cause I got charged double the amount of original amount. I contacted the U haul customer support and she filed a dispute. She said someone will review my dispute and I will get refund in next 72 hours if I am eligible. I hope I will get my money back cause it was completely U haul staff fault that she told me I can return the van before 9 AM next morning.

Évaluation :

3

I would suggest that when renting on-site, the agent should be able to service instead of being directed to the U-Haul app that was not working properly. This would improve and speed up the process.

Évaluation :

4

For anew van it ATE gas

Évaluation :

2

Poor customer service, didnt help us with the car. Almost 1hr in the shop trying to figure out how to open the back, nobody helped us.

Évaluation :

2

I will never recommend this location because of their employees. Somebody was calling me for the whole day and asking to return the truck rudely and they charged me twice cause as they said they rent it by shift, not for 24h But UHaul policies says reverse. In general I am thinking about other rental company to avoid that kind of attitude and these kind of employees in the future who has a rude and ugly attitude to the customers keep saying them that they're working for uhaul for 20y and customers doesn't know anything. And they forget to put dolly as well but charged for it twice

Évaluation :

5

Overall experience is excellent

Évaluation :

1

Everyone from the front desk to the workers outside were unprofessional. After waiting in line for almost 40 minutes due the uhaul app not working, I was finally looked after. The lady handed me the keys and said the truck is right outside to your left. Of course I get outside and the truck is nowhere to be found. No workers were outside to assist me in locating the vehicle. I went back inside, went straight to the counter and before I could say 1 word, a different lady said " please use the app for returns and use the drop box. " I tried to say I was not returning any vehicle and I was in fact still trying to locate mine! Sadly...after 1 hour of waiting wondering around, my vehicle was finally brought around front. Just before I left, I asked the lady if they would add an hour to my reservation since I had already lost one hour waiting and she simple replied, " ill see what i can do " and quickly tended to the next customer....

Évaluation :

3

I found the website not to be friendly to use. As I was paying for the rental and someone else driving it gave me a few headaches completing information. I feel they didn't explain all charges. Environmental fee? Mileage fee was said $1,19 km. Charged per Ml at $1,92 should advise that rate to customer. Asked for a small uhaul to move a single bedroom with some boxes/bags and told booked but when the driver got there it was a 10' uhaul van which we really didn't need. Price was same though. Window handle was broken. Floor had a hole which was filled with something. Looks like they went thru floor to work on transmission. Driver said it wasn't a smooth or even riding uhaul. Transmission wasn't great.

Évaluation :

5

The customer service very good and the truck is very clean and responsible price

Évaluation :

1

This is the second place they sent me to at 7 AM, the app was crashing every time I opened it. Finally found a phone number, he sent me here. The lady doing the check in kept telling be scan the QR code to check in, when I told her that it didn't work, she just moved on to the next person in line. It took for ever to get a truck!!!!!

Évaluation :

4

I thank the guy that made the return easier for me. Thank you to the front ladies whi helped me logged online- everything went smoothly. .

Évaluation :

1

I sent in a picture that the dolly was unhooked and left to roll around in the truck before I picked up the truck I told them when I returned the truck and I had sent pictures when I got the truck Yet I was charged for the dolly and now I have to complain the get a refund

Évaluation :

1

Fake company

Évaluation :

5

Help and enable old people who us not familiar with technology..,,

Évaluation :

5

The Staff is exceptionally pleasent. Besides being put on hold to long there is absolutely np. The place is clean and well lit up. Would recommend.

Évaluation :

4

Little more customer service

Évaluation :

5

Nothing at all!!! It was amazing customer service.

Évaluation :

1

Got my trailer an hour late, the employees who were handling the trailers didnt know what they are doing, an employee was standing between the trailer and the truck completely on the blind spot and chatting to another employee, horrible service no staff whatsoever to help with anything taillights on the trailer weren't working, thankfully was not pulled over. I dont know why i paid for a trailer when it could have costed me more in fines. Atleast have decent equipments.

Évaluation :

4

The staff at the front were very helpful especially when helping signing out the truck online. However the outside employee, myself and three individuals waited for help and a black guy that was suppose to help told us to wait with a hand gesture then when myself the other guys went inside and back outside the employee just drove off to the back to continue his phone conversation. This is unacceptable and bad customer service, all I wanted to know is if the truck was safe to drive due to the tire sensor was displayed. I went back inside and ask for the vehicle history and was told there was a default problem. Again the employees inside were a major help and can see my frustration. My intentions is not get the guy in trouble but he needs to work on his customer service and if he's going to be on personal call be discreet about it.

Évaluation :

5

Refusal to accept return on rental of dollies when hired contractor told me they had their own equipment. I had the rented equipment for just over an hour and was arguing with the contractor on my phone. Equipment was unused of course and the woman at the cash refused to reverse the charges. I was hoping for some grace as a senior but was charged the full amount of $70 with no compassion in this unfortunate situation. I understand policy but I think there should be some latitude in special circumstances. Perhaps there is an opportunity to avoid this with future customers. Merci pour votre temps. I can be reached at Glen.myers416@gmail.com if needs be.

Évaluation :

1

App gave me hard time to check in and pick up my truck and counter personnel didn't help and said it has to be done through app. At the time of return no was there to receive the truck and I had to sign myself off through app which take me a long time.

Évaluation :

1

This was one of the worst u-haul's I have ever been to, I went in to rent a van the woman behind the counter Maliha (not sure if I spelled this correctly) helped me book a van and told me there was a block on my account and told me to call and talk to someone at the number she provided me. I called and cleared up the issue which I thought as a customer service rep she should have been the person to call and figure out what was wrong with my account but I called and verified the information they needed. When I got off the phone I said it's all cleared up can we continue with the booking, she said oh I am busy doing something else that is very important you can just can the QR code and book it yourself. I'm sorry I am standing in front of you you were helping me and now I have to do this myself because the phone call you got is now more important then me. She said yes this is very important you can just scan. The worst face to face customer service I have experienced to date I have never had someone tell me that someone else was more important then me standing there and I should just do it on my own. It was RUDE and terrible customer service.

Évaluation :

5

They are the best

Évaluation :

5

Great customer service 🥰

Évaluation :

5

Great service!

Évaluation :

3

Was price was way above what I was quoted and when returning vehicle the staff inside were very unhelpful and dismissive. The Yard staff was great and helpful but pricing way off

Évaluation :

1

I had pre-selected places to both pick up and drop off my vehicle and was unable to use either. It was extremely inconvenient and resulted in me needing to change my vehicle type just so i didn't have to drive 40mins out of my way... which was a charge to me even though it wasn't my fault that U-Haul didn't have trucks in any of the nearby lots in the size i had pre-ordered. If someone reserves a vehicle at a location, it should be based on available inventory at that location. There's literally no reason for it to change if you are keeping inventory up to date. Likewise, if you reserve a spot to drop off a vehicle, then there's no reason that the lot should get "full" - your spot should be reserved for you. There is very simple inventory-keeping technology that exists that would integrate easily with your booking software and eliminate the need for these changes at the last minute, but instead I had to have multiple phone calls with multiple people to get everything sorted. Additionally, the booking pages are unclear - when i booked the booking reservation said i had a booking from Friday through to Sunday (2 days), but then the staff i had to speak to were adamant i only had a 24hour booking (despite that i even had a reservation email clearly stating Friday - Sunday). I'm sure the first guy i spoke to that wanted to change my pick up location altered my reservation incorrectly and it became my problem. In addition, when we picked up the truck it was on EMPTY for gas - we were worried about making it in time to a gas station. You should run this like rental cars - the truck comes full, and you return it full of gas or get charged a penalty. That way the consumer isn't stuck paying for the next person's gas (which is exactly what happened in my case - i filled the truck and only used half a tank - so you got 1/2 a tank of expensive gas for free). Honestly just not a very good service. I think U-Haul considers that they have a corner on the market, and therefore you can mess around your customers and have sub-par service because you're top-of-mind in the market, but I will absolutely be using a different competitive service next time.

Évaluation :

3

The truck had trash in it and the tire pressure was low at pick up.

Évaluation :

5

ms.Fiza provided us clear instruction and answered all our questions since we have not used U-Haul for a long time, so pleased to see excellent management !

Évaluation :

1

Changing staff is very slow, and they don't know how to provide good customer service. My experience was terrible.

Évaluation :

5

I've been renting from this place for many years. recently I noticed the service is getting much better. There was no big waiting , I was served very fast and when I returned the trailer people came right away and disconnected it for me. I was emailed the receipt right away. I was very happy.

Évaluation :

2

UHaul representitive was not able to take down my telephone number properly to find me in the system . Although I rent from this location many times . Also I asked for the name she only give me " M " as her incompetency . Very disappointed I lost 45 minutes including the trailer plug was damaged and of course was replaced . Also she didn't take down my email properly and lost another half hour on the phone to receive the final receipt. One positive for U-Haul your rental prices are reasonable and your trailers are solid. Please make sure the people you hire have at least 4 th grade elementary school diploma. Merci

Évaluation :

1

Sale female employee was using f word against to other customers because he was asking questions and I heard over the conversation at counter with other employees

Évaluation :

5

Rien

Évaluation :

3

You app one time code wasn’t working when returning and that was extremely frustrating.

Évaluation :

5

Just a slight inconvenience at one of the potential drop off locations (NOT the one ended up dropping it off at), where it seemed there was an impatient man who was truly difficult to understand, and seemingly not at all interested in assisting to solve a query about drop off locations. After pointless driving around the next town from where I understood I could drop the truck off, the person who finally received the truck (@ 900 Water Street) simply restored my faith in humanity, let alone Uhaul, by sending me on my way with a smile on my face, after a very heavy physical & emotional day for me personally.. I didn't get her name, but she certainly deserves a raise let alone a promotion. If she had a chance to read this, THANK YOU YET AGAIN! I think her middle name is Angel....._^

Évaluation :

2

The woman who attended me was very rude, apparently she is under stress, it is not good customer service. It provides a very bad experience. If I had more rental options, I would definitely not choose to return there.

Évaluation :

3

I didn't get dolly when I pickup and I got charged for it

Évaluation :

1

Firstly changed pickup location make more KM cost, when I pickup the app and website can't upload the photo, I worry about that the bumper has Damaged, I try to ask staff, she said if she can upload the photos what I can give her? She upload failed too, and walk away doesn't answer my other questions and concerns. I waste 45mins for check in the car even not finished the progress as the app not working. So disappointed.

Évaluation :

2

No place to park if you go alone to get a truck-how does one person leave in 2 vehicles? This should be made obvious. Driver seat belt would not latch-not safe. Wait in line then use QR code to do it yourself-not efficient. Staff did their best to help but sign in/pick up procedure takes far too long.

Évaluation :

5

Checking out and returning took a little longer than i had expected. This was because there was only a single person handling all of this. I used the app to check out and then returning, however, I felt better to speak with a person to be sure I had missed nothing.

Évaluation :

1

There is zero customer service. One of the employees named Mohammed was yelling at me to move my vehicle out of his way. I moved it ahead and he continued to yell at me saying I wasn't far enough out of the way so I moved to the other side of the building and then he continued to yell at me saying what am I doing over here. I will never be back there again

Évaluation :

3

The somali woman (I'm sorry for using this as a descriptor - I didn't catch her name) at the front desk was so rude to the customers basically. A guy was there trying to let her know that the app wasn't working for him and he had been waiting to do his return for over 45 minutes. She was so rude to him, basically said if the app wasn't working he'd have to wait and there was nothing he could do. The other guy working was nice and helpful. Pickup was saturday at 130pm. Your app was problematic for me for both pickup and dropoff. It crashed several times during pickup and said insufficient memory. Dropoff was difficult for the same reason and then the rental disappeared from the app altogether. I was contensting the amount because I replaced the fuel and it was charging me for the fuel, which is an overcharge of over $20. The return was tricky because other returns were backed up all the way to the entrance and I was driving a 26' truck. The truck itself was clean and well-maintained.

Évaluation :

5

Staff is very helpful

Évaluation :

2

There is a mouse and a lot of mouse droppings inside. I don't know if you, as a company specializing in storage, would have anticipated this situation and dealt with it in advance.

Évaluation :

4

The Storage unit is ok, I was expecting it to look like my previous unit(drive up) but it looks like one of your rental trucks. Not my favourite, I plan to move to an indoor unit asap.

Évaluation :

4

Very good place to store your belonging, and very helpful staffs.

Évaluation :

4

Location is good, pricing ain't bad, facility is huge which us good, but man, there is WAY too much equipment placed all over the lot and in some cases makes it very difficult to easily access my storage unit.

Évaluation :

5

Extremely happy with the service and location. Given the currently circumstances, I just feel grateful that the staff were so nice. I highly recommend this location.

Évaluation :

5

9 year relationship; excellent service and staff!

Évaluation :

1

They charged me a month early then took 3 weeks to reimburse me so as far as recommendation goes -10!

Évaluation :

1

Give me back my money and I would give better reviews.

Évaluation :

1

Manager here a crook then plays the victim after confronting. This place need to be out of business the staff is rude and horrible. Sherri holder is a thief's and horrible human

Évaluation :

3

Too many mistakes are made with my account too many mistakes in the beginning and throughout the whole process and in the end I wasn't so pleased with this U-Haul location this is why I want to Smart Storagej

Évaluation :

4

There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.

Évaluation :

5

Keep up the good service you provide

Évaluation :

2

the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.

Évaluation :

1

terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.

Évaluation :

1

I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months. I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback. Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?

Évaluation :

5

It was a great experience dealing while I was there for the past 4- 5 years. The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.

Évaluation :

5

My pleasure

Évaluation :

4

Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!

Évaluation :

2

Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.

Évaluation :

5

CONVENIENT FOR MOVE AND REASONABLE PRICE.

Évaluation :

3

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Évaluation :

5

The are so friendly and the girl who assisted me she is so kind thank you…

Évaluation :

3

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Évaluation :

5

Every staff member I interacted with was polite and professional.

Évaluation :

5

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Évaluation :

3

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Évaluation :

1

Got my locker broken by someone. Also I found mouse poop in the locker

Évaluation :

5

I'll be using them in the future, for sure

Évaluation :

3

Location closes too early. They don't offer help if customer help leaves.

Évaluation :

2

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Évaluation :

5

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 

Évaluation :

1

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Évaluation :

2

My couch that was stored at the facility became moldy.

Évaluation :

3

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Évaluation :

2

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Évaluation :

5

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn't be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Évaluation :

5

Very good

Évaluation :

2

The service was very slow and the facilities were old, stinky and old rat traps.

Évaluation :

5

Glad they could accommodate me for my crisis situation.

Évaluation :

4

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Évaluation :

5

Thank you ladies for helping me when my memory was not very good.

Évaluation :

5

Staff was very accomadating

Évaluation :

2

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Évaluation :

2

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Évaluation :

1

I saw a rat in the unit, and I let them know it was customary for them.

Évaluation :

1

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Évaluation :

5

Very nice service , and vwry professional workers.

Évaluation :

5

Excellent work

Évaluation :

5

Excellent job…friendly staffs Like them all!! Keep the good work

Évaluation :

5

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Évaluation :

5

Nice to me

Évaluation :

1

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Évaluation :

5

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Évaluation :

4

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Évaluation :

1

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Évaluation :

2

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Évaluation :

3

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Évaluation :

4

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Évaluation :

3

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Évaluation :

5

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Évaluation :

5

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Évaluation :

5

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Évaluation :

4

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Évaluation :

2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Évaluation :

5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Évaluation :

5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Évaluation :

4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Évaluation :

4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Évaluation :

5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Évaluation :

5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Évaluation :

3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Évaluation :

2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Évaluation :

2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Évaluation :

5

No comment at this time. Thank you

Évaluation :

3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Évaluation :

2

I do not recommend this facility.

Évaluation :

2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Évaluation :

1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Évaluation :

5

Good staff, good location

Évaluation :

3

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Évaluation :

5

Too expensive

Évaluation :

5

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Évaluation :

1

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Évaluation :

1

Within months being there the price raised and it’s a pandemic people not working

Évaluation :

5

Merci

Évaluation :

5

Madhavi was a pleasure to dealt with.

Évaluation :

5

Excellent facility

Évaluation :

5

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Évaluation :

5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Évaluation :

5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Évaluation :

5

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Évaluation :

5

very kind and helpful staff Excellent experience

Évaluation :

1

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I'll try Discount rentals next time!

Évaluation :

1

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The 'gold' lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Évaluation :

5

Thank you for everything

Évaluation :

5

Very happy

Évaluation :

1

I want that unit 511 repaired. I still have tenure over it. I haven't abandoned this unit.

Évaluation :

5

Merci.

Évaluation :

5

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Évaluation :

5

Very nice people that work there

Évaluation :

2

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Évaluation :

5

I emptied my unit.

Évaluation :

5

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Évaluation :

5

Everything was ok

Évaluation :

5

Nice Staff and Convenient Location~

Évaluation :

4

Layne has good customer service skills. Very friendly and helpful.

Évaluation :

5

Very clean but too expensive

Évaluation :

1

Horrible service.

Évaluation :

3

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Évaluation :

5

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Évaluation :

1

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Évaluation :

5

Great staff, flexible with requests

Évaluation :

4

Ok good staff very busy location

Évaluation :

2

Thumbs down, every staffer I dealt with are arrogant...

Évaluation :

5

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Évaluation :

5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Évaluation :

5

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Évaluation :

5

Great service

Évaluation :

5

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Évaluation :

2

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Évaluation :

5

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Évaluation :

3

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Évaluation :

5

Everything happened very quick, amazing service.

Évaluation :

5

👌👌👍👍

Évaluation :

2

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Évaluation :

4

The young woman was very helpful and courteous

Évaluation :

5

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Évaluation :

5

The lady was very helpful and efficient.

Évaluation :

1

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Évaluation :

3

Please Get pro rating system it's hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Évaluation :

3

very popular place, i had a good experience but patience is required.

Évaluation :

4

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Évaluation :

3

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Évaluation :

4

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Évaluation :

5

Great service from the very beginning to the end.

Évaluation :

1

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75 % TRASHED!! REFUND ME!!!!

Évaluation :

4

Very happy to do business with you; look forward to future business.

Évaluation :

3

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Évaluation :

5

Moth more to say. It met my expectations

Évaluation :

3

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Évaluation :

3

Mice got in my unit and ate stuff

Évaluation :

1

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Évaluation :

4

No complaints

Évaluation :

3

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Évaluation :

4

.

Évaluation :

5

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Évaluation :

3

Computers / system very slow

Évaluation :

3

Checking out was very poor had to wait too long for checking out.

Évaluation :

5

Rrrrrrrr

Évaluation :

1

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Évaluation :

2

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Évaluation :

4

Merci.