Évaluations des clients U-Haul Moving & Storage at Warden Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Warden Ave

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Ares L. le

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Had to wait in line for an hour at the checkout counter to pick up the truck. There was a long lineup (over 10 people) before the store was opened and there was only 1 service rep at the checkout counter. Eventually, after 30 minutes while the first person was still being served, a second service rep arrived, Everyone in line after the first person seemed to have a reservation. Perhaps the location was short-staffed on that day. After checking out at the counter, the process was smoothed when retrieving and returning the truck.

Peter P. le

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rented a trailer and the guy hooking it up did not do a good job this time because it made a lot of noise as I pulled out. had to pull over tighten the receiver about 3 full turns.

Steven S. le

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Le client n'a pas laissé de commentaire.

Keith B. le

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The store opens at 9am on a Sunday & we arrived shortly before that to discover approximately 8 people in line. Originally only one staff member was serving customers which is unacceptable. Despite reserving the trailer online we didn't exit the store to hook up the trailer until 1023am. I will never rent anything from that location again nor will I recommend that location to anyone.

Ron M. le

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The trailer we received was not the size I ordered. I spent a lot of time on the phone trying to straighten things out. I was not impressed with your ordering process or your telephone reps. When a size trailer is ordered. That's what we should be getting. We ended up going to the warden location to get direct service as Every time I talked to a rep they were in the US and not familiar with the Toronto area.

Junior P. le

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The cargo van I was assigned was parked a long way at the back of the facility, appears to not have been used in a long time, 2 bags of garbage in the back, the seats were dirty and the gas tank was empty. I had to get one of the attendants to remove the garbage bags and vacuum out the dirt.

THOMAS S. le

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Le client n'a pas laissé de commentaire.

hamid H. le

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Le client n'a pas laissé de commentaire.

VIRGILIO A. le

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Please clean and deodorize the driver & passenger’s front compartment.

ELZAR L. le

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Location opened late, the was helpful, but looks like he doesn’t know the job, I returned the equipment I rented same day, then I got a call the next day and the. following day again, if I returned the equipment, bottom line problem is COMMUNICATION

andrew E. le

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Very clean but too expensive

FRANK R. le

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I’m sure nobody reads this but you guys are horrible , U-Haul is a shit show. Quick to take down credit card Info and can’t even hold up on their plans for client which were promised over the phone. Hope Uber does what they’ve done to taxis to this company one day

Olga Maria C. le

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Poor customer service at least the cashier that look after me She did not have patience to answers my questions and answers were very robotic like She said your van it’s outside at the front I spent 5 minutes looking for the numbers I was going back in when I meet this gentleman and he said I will look for your rental just sit here He went at the back of the store and bought the rental He did give a good customer service Needs a big review of customer policy’s with your employees Nope I would not recommend this location to my friends

Teresa G. le

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Terrible customer service, extremely long wait line because staff is really slow, very messy store

Rosana S. le

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I booked an order online to be picked up on Sept. 15th at 10am, when I got there at 10am to get my truck there was a line of about 10-12 people ahead of me and only 1 staff working. Now keep in mind if I had needed this truck to move from a Condo and only had a time frame to book my elevator and could not pick up my truck at the schedule time I would have had a problem. Then about an hour later there was a 2nd person that came on, that still did not help as people were coming in and when they saw the line up walked out, which you just lost business. My suggestion would be that you have more than 1 person working on weekends and one designated for reserved orders and the others for walk ins. When it came time to return the truck and confirm my payment, there was still a line up and I was told I had to wait to confirm my payment for the truck, I told them I was not waiting in this line up to pay. My experience was not the greatest and you should also make improvements to make the line move faster, as mentioned if I was waiting for a truck to move I would not have had enough time to move due to elevator timing.

Neil H. le

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Charged more than the estimate received and refused to give receipt in company name although we were told up front that it was a corporate reservation and the paperwork would reflect that.

BRUNO A. le

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It took me over an hour and a half to check in and over an hour to drop the vehicle off.

Ding N. le

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EXTREMELY SLOW. There were only 2 guys manning the counter. They did their best but it is the owners/managers job to ensure that staffing is sufficient. We were in line for OVER 30 minutes. This is the closest branch to us and out of the 3 times we've needed to go to the counter here, there has NEVER been a time when we did not need to wait that long.

Ibrahim Z. le

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Apparently 2 U-Haul front desk workers quit that day. Took an hour and a half to rent a truck. Absolute mayhem. Terrible service. Almost want to start a competing service. Pay more for better service.

Todd P. le

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2 hours wait with online reservation in store. 2 cashiers on cash couldn't do mobile puck up. Enterprise car rental has vans to rent will be going there from now on The level of incompetence is unacceptable. Your company is sad and dated. You need a major overhaul of your practices.

Todd R. le

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Le client n'a pas laissé de commentaire.

Subhabrata M. le

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Le client n'a pas laissé de commentaire.

David B. le

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The girl at the desk was very helpful

Peter H. le

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Le client n'a pas laissé de commentaire.

Arman S. le

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The actual mileage on the van was more than the one mentioned on the paperwork provided to me. The same situation was with the gas, which was actually lower than what the paperwork was showing.

Stephanie D. le

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My vehicle was not ready for me and had to be postponed to the next day. The customer service agent on the phone was rude and hung up me. But the Warden location was great.

YUAN-CHIEH C. le

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Le client n'a pas laissé de commentaire.

GABRIEL S. le

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20+ vans outside, in front or side of the building, all parked so that you have to jump on flower beds or retaining walls to see the id #. 20+ min spent trying to find the assigned van, jumping on flower beds and retaining walls, had to ask an attendant that found it behind the building, being serviced. It was a reservation so why is so difficult to have the van ready to go, and in an accessible location in front of the building?

Krista C. le

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Le client n'a pas laissé de commentaire.

samantha R. le

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have the equipment available that you say is available at the time of booking not make me have to show up and not have what I've booked. Also, don't sneak in extra fee's and when i tell you to remove them actually remove them. Or when you tell me that you're going to refund it to my card actually do it! I've called the store numerous times to get my refund and still no answer and no call backs!

Jonathan W. le

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Hire new staff who know how to interact with customers....

William M. le

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Your agents were polite and professional. The only issue was that I was not able to change my drop off location when I went to drop off location the first time. I called your customer service and they informed me I had to return during working hours or pay a wrong location drop off fee. This required me to make a second trip to the Scarborough location.

VENN B. le

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Maybe more friendly staff ?

Seyed Reza N. le

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Le client n'a pas laissé de commentaire.

Maggie C. le

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Horrible service.

richard m. le

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I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

melanie t. le

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Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Lilik C. le

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Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Tony w. le

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Great staff, flexible with requests

Michael C. le

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Ok good staff very busy location

virgilio r. le

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Thumbs down, every staffer I dealt with are arrogant...

Steven G. le

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I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

COURTENAY J H. le

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The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Scarlett K. le

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Excellent customer service. Everyone was cheerful and very attentive to our needs.

natasha l. le

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Great service

Stelian G. le

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It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

KAVITA K. le

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The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

jacqueline c. le

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The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Marlene B. le

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The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Maria I. le

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Everything happened very quick, amazing service.

samir a. le

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👌👌👍👍

Catherine R. le

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The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

JOYCE P. le

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The young woman was very helpful and courteous

Marlene B. le

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The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Tenille T. le

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The lady was very helpful and efficient.

Michelle W. le

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Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Brian G. le

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Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

James H. le

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very popular place, i had a good experience but patience is required.

MICHAEL M. le

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prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Grace A. le

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Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Mitchell C. le

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Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

QUINTON H. le

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Great service from the very beginning to the end.

Markessie M. le

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By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

denis b. le

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Very happy to do business with you; look forward to future business.

Sylvia S. le

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One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Louis P. le

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Moth more to say. It met my expectations

Desiree L. le

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U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

deon s. le

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Mice got in my unit and ate stuff

Derek E. le

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Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rachit B. le

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No complaints

Aleksis P. le

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Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Ayan H. le

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Christine P. le

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Excellent storage choices, very clean, very accessible. Safe and reliable environment.

ROBIN RAMSAY M. le

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Computers / system very slow

Lambert B. le

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Checking out was very poor had to wait too long for checking out.

Volodymyr P. le

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Rrrrrrrr

shahin t. le

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The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin t. le

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Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

deshaunie a. le

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Thank you.

JEEHWAN O. le

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Good