Customer Reviews for U-Haul Moving & Storage at Warden Ave

Évaluation :

4

The process to pick up vehicle was seamless, ample staff to customer service,.

Évaluation :

5

Adhere to what you promise…

Évaluation :

1

Absolutely terrible experience with uhaul overall and this location. The self service 24/7 checkout was not available when I showed up to my initial location, called U-Haul and they transferred my request to Warden. This location said they never got anything and don't have a truck for me. Eventually they suddenly had a truck and gave me 0 of the equipment I booked, saying they didn't have it. So I left with a truck 1 hour later than I booked and with 0 equipment. Then upon return they charged me $160 extra for missing equipment ?????? I told them I never got anything and the manager said she will remove the charge but then I got the email receipt with the extra charges still there. Called back and was told to wait a few days and call back...??? And they added a "tire and oil" charge of $10 for no apparent reason, I was not told anything or examined anything. Incredible unprofessional and incompetent location and staff. Will never use Uhaul again and will warn friends and family to stay away.

Évaluation :

1

You guys are terrible. I booked a place a 5 minute walk from my house and it said it was available. Then you switched it to a 30 min drive away. I had to Uber both ways. It costed me an extra $100 in Uber and gas/mileage charges. Completely ridiculous and all the reps I spoke to were incredibly rude and unhelpful. Will NEVER use Uhaul ever again.

Évaluation :

3

Not calling the customer saying the vehicle they rented isn't there when you have cameras to show drop off on time or just looking for it before calling family members. I'm a loyal customer and would like to keep it that way. I had a call telling me there have been robberys after I had told the person I already dropped the van

Évaluation :

3

Staff were very friendly and helpful. I want to personally thank you for the staff on site for helping out the issue that came up. Equipment seems to have some issues.

Évaluation :

5

All good. Thank you

Évaluation :

3

1- even though I was registered online and still took took me a half hour in a lineup before I got to see a representative about 45 minutes before I get out with the truck 2- when I got the truck the engine light was on plus later on the ABS light would come on so these things should have been taken care of before I actually got the truck; otherwise the staff were friendly and very good in general and knowledgeable. 3- the problem with waiting half an hour it was I had two people there that I was paying $25 an hour for them to stand around so it means it cost me about $30 to $40 to get my truck above and beyond U-Haul fees.

Évaluation :

4

All good and hook-up staff staff were helpful

Évaluation :

5

I needed to take a photo of some un-tagged roof damage, but the person helping me do that was great.

Évaluation :

4

Merci.

Évaluation :

4

Trailer lighting had issues.

Évaluation :

3

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Évaluation :

1

I was charged 113$ for just 5 miles of drive. I called customer support and they told that the manager will be calling me back and but they didnt. Even I tried calling the store directly multiple times but always they keep me on hold and dont even respond. Worst experience.

Évaluation :

2

My reservation was not fulfilled as requested. I was told at pick up that I had to return the truck to the Warden Location instead of in London, Ontario as indicated on my original online reservation. Massive inconvenience and forced me to drive an additional two hours on the 401 rush hour traffic - not what I planned - you guys blew it. Next time I will use one of your competitors.

Évaluation :

5

Very busy location but people were processed quickly. Very reasonable rates for trailers. Had my hitch installed here also so no issues with hook ups. Will continue to use Warden U-haul site for my trailer needs.

Évaluation :

5

All good. Thank you

Évaluation :

4

I was charged $5 for furniture pads but didn't receive them

Évaluation :

5

The service was outstanding. I would not change a thing.

Évaluation :

5

Rien

Évaluation :

5

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Évaluation :

3

Without fail, whatever equipment we've reserved the last three occasions has not been there when we arrived. The staff are clearly trained to say that it was returned damaged by the prior person. Clearly that can't be the case every time.

Évaluation :

5

They were kind opposite of saskatoon.

Évaluation :

3

There was a line out the door. It took half an hour. I'm not doing that again.

Évaluation :

1

I was charged for a dolley I never used. I would call the 1800 number but it is useless, and it's not worth the gas money to drive back to the location and get a $7 refund.

Évaluation :

3

9:30 appointment. Arrived early. 15th in line. Only 2 people at the desk. Ya, that's a problem. That's a long time to stand on line. Trailer was fine.

Évaluation :

3

Well i keep filling the tank with fuel and it's burning I like crazy It cost me over two hundred dollars to goo Barrie Ontario and back. Also the truck wasn't even full and it wouldn't move over 80 km on the highway

Évaluation :

4

Actually my experience June 4, 2022 was good didn't notice anything that needed to be improved.

Évaluation :

3

Speed up the check in process took 40 minutes at counter - even though completely reserved online.

Évaluation :

3

I'm here for my 9:30 reservation and Im currently FIFTEENTH in line. Think you might need more front counter staff.

Évaluation :

1

When I went to Etobicoke they had no trailers and sent me to Scarborough. It wasted 2 hours of my time. It was very frustrating. I've used Uhaul's for years and love them but this was a bad experience and most times it has been excellent in the past.

Évaluation :

1

The customer service reps were busy chatting and looked like they don't care about customers waiting. The long converSations and giggles doesn't help customers. Fast and efficient service does. Will never recommend this to anyone

Évaluation :

1

When I try to ask the details about the price and option, the front desk server was chatting to other stuffs. Even when I was talking to her, other stuffs can easily interrupt us by talking different things. There is absolute no service there. I feel them just try best to tick you out and keep you away from them. I would never ever come to this location anymore and will never recommend anyone to this location

Évaluation :

3

The employee at check in needed more training as o think she was new and not familiar with the system. Customer should not be told “you have to walk around the lot to find the vehicle”. This was the answer l got when I asked an employee who was outside as the vehicle number on the key tag was smugged.

Évaluation :

1

- trailer maintenance, if a customer says there's a problem, don't brush them off. - own up to your errors, customer service should be that. Moving is stressful, you claim to make it easier, but employees have attitudes and are not helpful. - hold your managers accountable. The gm at this location caused me a huge problem by telling her staff not to rent to me (without even being in the store) after I questioned why they rented me a defective unit with an electrical short that was repeatedly pointed out to uhaul staff. Then, promised to look into helping me and call back, that was a day ago. No follow up and no accountability. Very disappointing. - do an investigation when so many customers are complaining about the same manager at the same store. Do you ever look at reviews? So many one star reviews because of this one manager. It's ruining the uhaul name! - after all this disappointment, and REFUSAL of my reserved equipment, the store refused to return my deposit. Four desperate machines they tried but each one froze. That's highly suspicious, or the equipment is extremely outdated. - encourage your staff to clear the pos Ms Jones before the next customer. I don't want my name posted on a machine for the next customer. It happened numerous times. - - above all else, a general manager should manage a situation and resolve any issues so the customer can get the product they signed up for. The manager at this location behaves much as a high school student... when I called the next day to resolve the situation, she left me on hold for approximately one hour, 30 minutes because she knew I was the one calling. I am formally requesting all recorded communication with this store as I am considering options to resolve this disappointment caused by your uhaul manager. Truly a very sad way to end a 25 year relationship with your company, as now the manager that caused all this frustration is telling me I'm on a list of refused customers. Is that how uhaul handles problems, to ban the customer? Seems like a great news story.

Évaluation :

3

short staffed. Takes too long to get anything done.

Évaluation :

5

N.D.

Évaluation :

1

Had a rental at 25 Nantucket road 4 a 15ft truck arrive ther ther is nobody.did the booking from warden branch so I go ther they end up giving me a 10ft van .which costed me much more tym 4 the move had to pay extra to movers cos we had make 2 trips...

Évaluation :

1

Was charged 96 litres because I didn't have time to fill up , funny thing is I only drove 17 kilometres????????

Évaluation :

1

Ensuring that the appropriate equipment and trucks are actually available for the time they are rented. That would help. After driving 2 hours to pick up a truck (smaller than the trucj i rented and had confirmation for) i then had to WAIT OVER AN HOUR for them to find a truck. A $30 discount was offered which would not cover the time or expense of picking up a truck at that time (it was now rush hour in the city). I lost a days pay because of late notice and will now have to rent another truck to make up the lost day. After this experience i will not be renting from uhaul again.

Évaluation :

1

People doing intake should not take phone calls while checking out customers delaying service. Also a colleague got my first and last name mixed up. A Collosal error in which she Hung up. Requested a Dolly Only to get an Appliance Dolly. Debit Machine stalled service for my refund. Gas was under Half not at Half. I returned it over Half and was marked at Half your welcome for the extra Gas. After today I will never use your service again.

Évaluation :

4

Thank-you.

Évaluation :

5

Keep friendly helpful staff, keep providing quick customer service

Évaluation :

1

I was charged 2 times and now got overlimit fees and I had complaints about the location which I did over the phone and I was told that manager will call you regarding this and never got a call back.

Évaluation :

5

Excellent Customer Service!!!!!

Évaluation :

5

Quite satisified.

Évaluation :

1

Trucks cannot be returned between midnight and 7 AM/opening time The Warden/401 location allows renters to leave their trucks piled up in front of the driveway. 5-6 trucks dropped off in that manner ruin it for everyone else, leaving no option but to return your truck the next day and accumulate extra charges! There is tons of room for trucks in the lot, but you can't get in past those trucks blocking the entrance!

Évaluation :

2

I reserved a truck when I come to pick up the truck that location 20 nugget they said they didn't have any truck for me, they told me call customer service wasting me a lot of time. I reserved the truck too many times but never had the problem l like that.

Évaluation :

4

The line at the outlet was long and slow. Equipment was good. Thank you.

Évaluation :

5

Keep up the good work and the attorney that dealt with us he was phenomenal I guess it was his 1st day thank you

Évaluation :

5

Excellent service, especially the lady in the handicapped counter, and the guy outside when I returned the cargo van, he just let me go and told me he already checked the van and my records just send the final receipt to email.

Évaluation :

3

this is a very large and busy location. was left on hold and ignored. transaction was not completed when they said which resulted in a late return charge.

Évaluation :

4

The drop box key. Very hard to find

Évaluation :

3

This location is very slow to check customers out. The front desk staff is either talking to one another or on their phones. The maintenance was the best part of the experience as they handled the return process diligently and respectfully.

Évaluation :

5

Rien

Évaluation :

4

After hours check-in process seemed cumbersome. On line pre check in did not allow for addition of 2nd driver or insurance, so they needed to be added by service rep Truck steering seemed very loose and had to be constantly altered to stay straight

Évaluation :

5

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Évaluation :

5

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Évaluation :

4

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Évaluation :

2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Évaluation :

5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Évaluation :

5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Évaluation :

4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Évaluation :

4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Évaluation :

5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Évaluation :

5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Évaluation :

3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Évaluation :

2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Évaluation :

2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Évaluation :

5

No comment at this time. Thank you

Évaluation :

3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Évaluation :

2

I do not recommend this facility.

Évaluation :

2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Évaluation :

1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Évaluation :

5

Good staff, good location

Évaluation :

3

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Évaluation :

5

Too expensive

Évaluation :

5

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Évaluation :

1

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Évaluation :

1

Within months being there the price raised and it’s a pandemic people not working

Évaluation :

5

Merci

Évaluation :

5

Madhavi was a pleasure to dealt with.

Évaluation :

5

Excellent facility

Évaluation :

5

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Évaluation :

5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Évaluation :

5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Évaluation :

5

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Évaluation :

5

very kind and helpful staff Excellent experience

Évaluation :

1

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I'll try Discount rentals next time!

Évaluation :

1

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The 'gold' lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Évaluation :

5

Thank you for everything

Évaluation :

5

Very happy

Évaluation :

1

I want that unit 511 repaired. I still have tenure over it. I haven't abandoned this unit.

Évaluation :

5

Merci.

Évaluation :

5

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Évaluation :

5

Very nice people that work there

Évaluation :

2

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Évaluation :

5

I emptied my unit.

Évaluation :

5

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Évaluation :

5

Everything was ok

Évaluation :

5

Nice Staff and Convenient Location~

Évaluation :

4

Layne has good customer service skills. Very friendly and helpful.

Évaluation :

5

Very clean but too expensive

Évaluation :

1

Horrible service.

Évaluation :

3

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Évaluation :

5

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Évaluation :

1

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Évaluation :

5

Great staff, flexible with requests

Évaluation :

4

Ok good staff very busy location

Évaluation :

2

Thumbs down, every staffer I dealt with are arrogant...

Évaluation :

5

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Évaluation :

5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Évaluation :

5

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Évaluation :

5

Great service

Évaluation :

5

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Évaluation :

2

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Évaluation :

5

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Évaluation :

3

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Évaluation :

5

Everything happened very quick, amazing service.

Évaluation :

5

👌👌👍👍

Évaluation :

2

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Évaluation :

4

The young woman was very helpful and courteous

Évaluation :

5

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Évaluation :

5

The lady was very helpful and efficient.

Évaluation :

1

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Évaluation :

3

Please Get pro rating system it's hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Évaluation :

3

very popular place, i had a good experience but patience is required.

Évaluation :

4

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Évaluation :

3

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Évaluation :

4

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Évaluation :

5

Great service from the very beginning to the end.

Évaluation :

1

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75 % TRASHED!! REFUND ME!!!!

Évaluation :

4

Very happy to do business with you; look forward to future business.

Évaluation :

3

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Évaluation :