Customer Reviews for U-Haul Moving & Storage at Warden Ave

12 268 évaluations

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I'm appreciate of your services. Knowledgeable people in front desk is very important to customer. I'm satisfy from your services. Thank you UHAUL.

Hovik E. 
Évaluation :
3

More staff at counter to serve customers. I was incorrectly charged for fuel and some equipment

Mary Susan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alireza P. 
Évaluation :
3

It would be amazing if U-hall Stops charging milage For at least 6 hours or less

Ohannessin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
5

This location, as long as you book directly with them, always provides great service. However, I originally booked online for today and was told the day prior that not only would I not be getting the truck I originally reserved, but was getting a van, with a trailer and I had to pick it up at a location 80 km away from my home. This the second time I have been let down by U-Haul online reservation.

Andrew D. 
Évaluation :
1

#20957942 Hi Sherri, May I double and double confirm my order is already have stock on time?????? I came to your store on June 21 and this is my 3rd time to come. I know it made me disappointed again and again. When I talked to your technician- Paul, he said I need to wait another 8 weeks due to back order. I ordered this online on April 24. 8 weeks is already gone till now and I will need to wait another 8 weeks??????????!? So I need to wait my order over 4 months at least? I had received the your call on June 27 and talked about my story to your staff. Your staff promised me to inform manager and call me later. Of course no one call me till now as I know. What is your company's purpose? Always lying?

Ricky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jawas B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAMRAN G. 
Évaluation :
3

Next time I believe verifying the location the vehicle will be driven would be ideal. I made a reservation online to drive to Cambridge Ontario with a 20ft truck but decided to change it to 15ft when I went to pick up the truck and the customer service lady did not look at the reservation to see where I was driving to and I was charge a lot more than what I expected because she put in 15 miles as the total mileage driven. Not very pleased

Shellica A. 
Évaluation :
5

ALLOW US TO BOOK FOR LONGER TIME

krisada P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHAB S. 
Évaluation :
4

The customer service of uhaul is really poor.

Abdolvahid M. 
Évaluation :
1

I was happy with your service because I got bad instructions from your your service support. I should get the truck at 8pm but when I walked to the place I couldn't get the truck, no instruction at all . I paid more the people who were helping me moving out. Around 9 30 I spoke to one of your customer service , after answering my call, put me on hold for more than 1h and never came back. I got the truck at 11:34 pm after charting with another costumer service rep.after that they made me pay 181 dollars, no consideration.

Fritznel C. 
Évaluation :
4

Nothing to complain about!

Dominik D. 
Évaluation :
3

Nothing. No one was there.

Henry Z. 
Évaluation :
4

Update equipment returns quickly

ANVARALI T. 
Évaluation :
4

You could have more service Staff on the weekend

Roger B. 
Évaluation :
4

The process to pick up vehicle was seamless, ample staff to customer service,.

Marg C. 
Évaluation :
5

Adhere to what you promise…

Vreddhi B. 
Évaluation :
1

Absolutely terrible experience with uhaul overall and this location. The self service 24/7 checkout was not available when I showed up to my initial location, called U-Haul and they transferred my request to Warden. This location said they never got anything and don't have a truck for me. Eventually they suddenly had a truck and gave me 0 of the equipment I booked, saying they didn't have it. So I left with a truck 1 hour later than I booked and with 0 equipment. Then upon return they charged me $160 extra for missing equipment ?????? I told them I never got anything and the manager said she will remove the charge but then I got the email receipt with the extra charges still there. Called back and was told to wait a few days and call back...??? And they added a "tire and oil" charge of $10 for no apparent reason, I was not told anything or examined anything. Incredible unprofessional and incompetent location and staff. Will never use Uhaul again and will warn friends and family to stay away.

Arman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sangho L. 
Évaluation :
1

You guys are terrible. I booked a place a 5 minute walk from my house and it said it was available. Then you switched it to a 30 min drive away. I had to Uber both ways. It costed me an extra $100 in Uber and gas/mileage charges. Completely ridiculous and all the reps I spoke to were incredibly rude and unhelpful. Will NEVER use Uhaul ever again.

Kaitlyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUSEBIO R. 
Évaluation :
3

Not calling the customer saying the vehicle they rented isn't there when you have cameras to show drop off on time or just looking for it before calling family members. I'm a loyal customer and would like to keep it that way. I had a call telling me there have been robberys after I had told the person I already dropped the van

Alan T. 
Évaluation :
3

Staff were very friendly and helpful. I want to personally thank you for the staff on site for helping out the issue that came up. Equipment seems to have some issues.

Kenny Ka Hay C. 
Évaluation :
5

All good. Thank you

BOZHIDAR D. 
Évaluation :
3

1- even though I was registered online and still took took me a half hour in a lineup before I got to see a representative about 45 minutes before I get out with the truck 2- when I got the truck the engine light was on plus later on the ABS light would come on so these things should have been taken care of before I actually got the truck; otherwise the staff were friendly and very good in general and knowledgeable. 3- the problem with waiting half an hour it was I had two people there that I was paying $25 an hour for them to stand around so it means it cost me about $30 to $40 to get my truck above and beyond U-Haul fees.

Paul f R. 
Évaluation :
4

All good and hook-up staff staff were helpful

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjelynn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veniamin K. 
Évaluation :
5

I needed to take a photo of some un-tagged roof damage, but the person helping me do that was great.

Stephen A. 
Évaluation :
4

Merci.

Mahmut A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen L. 
Évaluation :
4

Trailer lighting had issues.

WARREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHYAN C. 
Évaluation :
3

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Andrea C.  |  Expérience générale 
Évaluation :
1

I was charged 113$ for just 5 miles of drive. I called customer support and they told that the manager will be calling me back and but they didnt. Even I tried calling the store directly multiple times but always they keep me on hold and dont even respond. Worst experience.

Jeevan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R. 
Évaluation :
2

My reservation was not fulfilled as requested. I was told at pick up that I had to return the truck to the Warden Location instead of in London, Ontario as indicated on my original online reservation. Massive inconvenience and forced me to drive an additional two hours on the 401 rush hour traffic - not what I planned - you guys blew it. Next time I will use one of your competitors.

SCOTT R. 
Évaluation :
5

Very busy location but people were processed quickly. Very reasonable rates for trailers. Had my hitch installed here also so no issues with hook ups. Will continue to use Warden U-haul site for my trailer needs.

robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arsam T. 
Évaluation :
5

All good. Thank you

BOZHIDAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sukhdeep S. 
Évaluation :
4

I was charged $5 for furniture pads but didn't receive them

SANDY D. 
Évaluation :
5

The service was outstanding. I would not change a thing.

Marie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Rien

winston W. 
Évaluation :
5

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Judith N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
3

Without fail, whatever equipment we've reserved the last three occasions has not been there when we arrived. The staff are clearly trained to say that it was returned damaged by the prior person. Clearly that can't be the case every time.

JAMIE A. 
Évaluation :
5

They were kind opposite of saskatoon.

Soner S. 
Évaluation :
3

There was a line out the door. It took half an hour. I'm not doing that again.

shane T. 
Évaluation :
1

I was charged for a dolley I never used. I would call the 1800 number but it is useless, and it's not worth the gas money to drive back to the location and get a $7 refund.

SINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moinuddin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anjum B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Badreddine C. 
Évaluation :
3

9:30 appointment. Arrived early. 15th in line. Only 2 people at the desk. Ya, that's a problem. That's a long time to stand on line. Trailer was fine.

BRIAN B. 
Évaluation :
3

Well i keep filling the tank with fuel and it's burning I like crazy It cost me over two hundred dollars to goo Barrie Ontario and back. Also the truck wasn't even full and it wouldn't move over 80 km on the highway

Andrew R. 
Évaluation :
4

Actually my experience June 4, 2022 was good didn't notice anything that needed to be improved.

Dawn M. 
Évaluation :
3

Speed up the check in process took 40 minutes at counter - even though completely reserved online.

wendy B. 
Évaluation :
3

I'm here for my 9:30 reservation and Im currently FIFTEENTH in line. Think you might need more front counter staff.

BRIANP B. 
Évaluation :
1

When I went to Etobicoke they had no trailers and sent me to Scarborough. It wasted 2 hours of my time. It was very frustrating. I've used Uhaul's for years and love them but this was a bad experience and most times it has been excellent in the past.

William G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

farook R. 
Évaluation :
1

The customer service reps were busy chatting and looked like they don't care about customers waiting. The long converSations and giggles doesn't help customers. Fast and efficient service does. Will never recommend this to anyone

Abhishek A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
1

When I try to ask the details about the price and option, the front desk server was chatting to other stuffs. Even when I was talking to her, other stuffs can easily interrupt us by talking different things. There is absolute no service there. I feel them just try best to tick you out and keep you away from them. I would never ever come to this location anymore and will never recommend anyone to this location

xun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHNAZ B. 
Évaluation :
3

The employee at check in needed more training as o think she was new and not familiar with the system. Customer should not be told “you have to walk around the lot to find the vehicle”. This was the answer l got when I asked an employee who was outside as the vehicle number on the key tag was smugged.

Tapp E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKJ B. 
Évaluation :
1

- trailer maintenance, if a customer says there's a problem, don't brush them off. - own up to your errors, customer service should be that. Moving is stressful, you claim to make it easier, but employees have attitudes and are not helpful. - hold your managers accountable. The gm at this location caused me a huge problem by telling her staff not to rent to me (without even being in the store) after I questioned why they rented me a defective unit with an electrical short that was repeatedly pointed out to uhaul staff. Then, promised to look into helping me and call back, that was a day ago. No follow up and no accountability. Very disappointing. - do an investigation when so many customers are complaining about the same manager at the same store. Do you ever look at reviews? So many one star reviews because of this one manager. It's ruining the uhaul name! - after all this disappointment, and REFUSAL of my reserved equipment, the store refused to return my deposit. Four desperate machines they tried but each one froze. That's highly suspicious, or the equipment is extremely outdated. - encourage your staff to clear the pos Ms Jones before the next customer. I don't want my name posted on a machine for the next customer. It happened numerous times. - - above all else, a general manager should manage a situation and resolve any issues so the customer can get the product they signed up for. The manager at this location behaves much as a high school student... when I called the next day to resolve the situation, she left me on hold for approximately one hour, 30 minutes because she knew I was the one calling. I am formally requesting all recorded communication with this store as I am considering options to resolve this disappointment caused by your uhaul manager. Truly a very sad way to end a 25 year relationship with your company, as now the manager that caused all this frustration is telling me I'm on a list of refused customers. Is that how uhaul handles problems, to ban the customer? Seems like a great news story.

amre E. 
Évaluation :
3

short staffed. Takes too long to get anything done.

KAMAL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

abdelrahman S. 
Évaluation :
5

N.D.

Tizie Samuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjay A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHYH M. 
Évaluation :
1

Had a rental at 25 Nantucket road 4 a 15ft truck arrive ther ther is nobody.did the booking from warden branch so I go ther they end up giving me a 10ft van .which costed me much more tym 4 the move had to pay extra to movers cos we had make 2 trips...

Zeid S. 
Évaluation :
1

Was charged 96 litres because I didn't have time to fill up , funny thing is I only drove 17 kilometres????????

john M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVINDER S. 
Évaluation :
1

Ensuring that the appropriate equipment and trucks are actually available for the time they are rented. That would help. After driving 2 hours to pick up a truck (smaller than the trucj i rented and had confirmation for) i then had to WAIT OVER AN HOUR for them to find a truck. A $30 discount was offered which would not cover the time or expense of picking up a truck at that time (it was now rush hour in the city). I lost a days pay because of late notice and will now have to rent another truck to make up the lost day. After this experience i will not be renting from uhaul again.

BETTY M. 
Évaluation :
1

People doing intake should not take phone calls while checking out customers delaying service. Also a colleague got my first and last name mixed up. A Collosal error in which she Hung up. Requested a Dolly Only to get an Appliance Dolly. Debit Machine stalled service for my refund. Gas was under Half not at Half. I returned it over Half and was marked at Half your welcome for the extra Gas. After today I will never use your service again.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
4

Thank-you.

Quinn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHBOOB J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKBAR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sushanth Reddy V. 
Évaluation :
5

Keep friendly helpful staff, keep providing quick customer service

RUDOLPHFITZGERAL G. 
Évaluation :
1

I was charged 2 times and now got overlimit fees and I had complaints about the location which I did over the phone and I was told that manager will call you regarding this and never got a call back.

Harsh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esha J. 
Évaluation :
5

Excellent Customer Service!!!!!

Mike M. 
Évaluation :
5

Quite satisified.

Kai S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dragomir D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FayAnn B.  |  Expérience générale 
Évaluation :
5

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

MOHAMED E.  |  Premières impressions 
Évaluation :
5

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Bruce P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter P.  |  Expérience générale 
Évaluation :
4

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

WILLIAMJ W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvira N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina P.  |  Expérience générale 
Évaluation :
2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

MOHAMAND B.  |  Expérience générale 
Évaluation :
5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Christopher T.  |  Premières impressions 
Évaluation :
5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Gregory L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIA A.  |  Expérience générale 
Évaluation :
4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Viviane F.  |  Expérience générale 
Évaluation :
4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele d.  |  Expérience générale 
Évaluation :
5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN F.  |  Expérience générale 
Évaluation :
5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T.  |  Expérience générale 
Évaluation :
3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guang Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aldens m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COULIBALY A.  |  Expérience générale 
Évaluation :
2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Expérience générale 
Évaluation :
2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Expérience générale 
Évaluation :
5

No comment at this time. Thank you

ROSALIND T.  |  Expérience générale 
Évaluation :
3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTOR TIRADO G.  |  Expérience générale 
Évaluation :
2

I do not recommend this facility.

Steffan M.  |  Expérience générale 
Évaluation :
2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kunjal s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ksenija P.  |  Expérience générale 
Évaluation :
1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AWALE D.  |  Expérience générale 
Évaluation :
5

Good staff, good location

jason y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
3

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THRISHA F.  |  Expérience générale 
Évaluation :
5

Too expensive

adam d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAUREEN C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma V.  |  Expérience générale 
Évaluation :
5

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S.  |  Expérience générale 
Évaluation :
1

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Expérience générale 
Évaluation :
1

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Expérience générale 
Évaluation :
5

Merci

KENNETH ROLANDSA R.  |  Expérience générale 
Évaluation :
5

Madhavi was a pleasure to dealt with.

Maliha m.  |  Premières impressions 
Évaluation :
5

Excellent facility

NICHOLAS T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED JUNAID A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Expérience générale 
Évaluation :
5

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob S.  |  Expérience générale 
Évaluation :
5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dionysios P.  |  Expérience générale 
Évaluation :
5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANETTE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H.  |  Expérience générale 
Évaluation :
5

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry S.  |  Expérience générale 
Évaluation :
5

very kind and helpful staff Excellent experience

noel d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALIE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SriTrinadh J.  |  Expérience générale 
Évaluation :
1

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I'll try Discount rentals next time!

David-Alan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SriTrinadh J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobla S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pranav P.  |  Expérience générale 
Évaluation :
1

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The 'gold' lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sire C.  |  Expérience générale 
Évaluation :
5

Thank you for everything

babatunde a.  |  Expérience générale 
Évaluation :
5

Very happy

Jerry S.  |  Premières impressions 
Évaluation :
1

I want that unit 511 repaired. I still have tenure over it. I haven't abandoned this unit.

Andrew W.  |  Expérience générale 
Évaluation :
5

Merci.

Heron T.  |  Expérience générale 
Évaluation :
5

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR A.  |  Expérience générale 
Évaluation :
5

Very nice people that work there

Maaeez L.  |  Premières impressions 
Évaluation :
2

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold S.  |  Expérience générale 
Évaluation :
5

I emptied my unit.

Dionne S.  |  Expérience générale 
Évaluation :
5

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick M.  |  Expérience générale 
Évaluation :
5

Everything was ok

Luis P.  |  Expérience générale 
Évaluation :
5

Nice Staff and Convenient Location~

Raye S.  |  Expérience générale 
Évaluation :
4

Layne has good customer service skills. Very friendly and helpful.

Raymond S.  |  Expérience générale 
Évaluation :
5

Very clean but too expensive

andrew E.  |  Expérience générale 
Évaluation :
1

Horrible service.

Maggie C.  |  Expérience générale 
Évaluation :
3

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard m.  |  Expérience générale 
Évaluation :
5

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie t.  |  Expérience générale 
Évaluation :
1

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik C.  |  Premières impressions 
Évaluation :
5

Great staff, flexible with requests

Tony w.  |  Expérience générale 
Évaluation :
4

Ok good staff very busy location

Michael C.  |  Expérience générale 
Évaluation :
2

Thumbs down, every staffer I dealt with are arrogant...

virgilio r.  |  Expérience générale 
Évaluation :
5

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven G.  |  Expérience générale 
Évaluation :
5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Scarlett K.  |  Premières impressions 
Évaluation :
5

Great service

natasha l.  |  Expérience générale 
Évaluation :
5

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Stelian G.  |  Expérience générale 
Évaluation :
2

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

KAVITA K.  |  Premières impressions 
Évaluation :
5

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

jacqueline c.  |  Premières impressions 
Évaluation :
3

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Marlene B.  |  Expérience générale 
Évaluation :
5

Everything happened very quick, amazing service.

Maria I.  |  Expérience générale 
Évaluation :
5

👌👌👍👍

samir a.  |  Expérience générale 
Évaluation :
2

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Catherine R.  |  Expérience générale 
Évaluation :
4

The young woman was very helpful and courteous

JOYCE P.  |  Premières impressions 
Évaluation :
5

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Marlene B.  |  Premières impressions 
Évaluation :
5

The lady was very helpful and efficient.

Tenille T.  |  Premières impressions 
Évaluation :
1

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Michelle W.  |  Expérience générale 
Évaluation :
3

Please Get pro rating system it's hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Brian G.  |  Expérience générale 
Évaluation :
3

very popular place, i had a good experience but patience is required.

James H.  |  Expérience générale 
Évaluation :
4

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

MICHAEL M.  |  Expérience générale 
Évaluation :
3

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Grace A.  |  Expérience générale 
Évaluation :
4

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Mitchell C.  |  Expérience générale 
Évaluation :
5

Great service from the very beginning to the end.

QUINTON H.  |  Réservation 
Évaluation :
1

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75 % TRASHED!! REFUND ME!!!!

Markessie M.  |  Réservation 
Évaluation :
4

Very happy to do business with you; look forward to future business.

denis b.  |  Expérience générale 
Évaluation :
3

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Sylvia S.  |  Expérience générale 
Évaluation :