Customer Reviews for U-Haul Moving & Storage at Warden Ave

12 448 évaluations

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr C. 
Évaluation :
1

Do better. waited over an hour and a half. This delay impacted my moving day greatly, and after finally getting the truck the gas was lower than recorded along with the mileage. Thankfully we saw it early, as we would have been charged for a tank of gas and over 50000 miles.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamen A. 
Évaluation :
1

Actually I rented a haul today 17 foot and i told the lady at the office my friend is going to drive the u haul truck and she took his license photo front and back but when i get the agreement it say in authorized drivers name was mine .. I noticed it only when I returned the truck.. however i am not satisfied at all because how can i take responsibility if am not driving… frustrating

JOEVARGHESE A. 
Évaluation :
5

I am very happy with the service.

Navaseelan K. 
Évaluation :
1

So my experience was not a good. First off instead of moving a truck to my original location. They ask to go to Scarborough which with traffic was not easy. I took a train from Montreal to move my stuff back from Toronto so I had no other of transportation . Once I arrive to the location there was a huge line up. Started an 1h late. Also the van did not have cruise control when you are driving as long as I request I wish you would have took better care of your customer. My foot is still in pain today from the drive. As for the truck it was dirty and the window had some crack and the gaz tank was in the middle. If it was full that would have been easier then stoping and filling up. Overall not impress when you pay 1200$

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlo R. 
Évaluation :
4

I book 5 x 8 trailer for couple day ,received call from your company told me they don't have this trailer.and only have 4x8 andI have to pick up from difference location.I have to disassembly the go kart couple time that I don't want. I think the booking system need to be update and accurate.

Chi sang C. 
Évaluation :
1

Will never be using uhal again. You guys ruined my trip and the location I visited was a joke and the most unprofessional business I've ever been to.

Joseph M. 
Évaluation :
1

Wait time took forever. A lot of staff behind the counter but only two of them were working. You need a faster check out process

Wayne L. 
Évaluation :
1

Follow the Pick Up schedule or else customers will have to wait for a long time to line up! Too much waste of time! Too much things to do before and after you get the truck! Bad Service!

MarkGil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juhi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad N. 
Évaluation :
1

The employee stole my credit card and used it to purchase items instead of calling me to return my credit card.

Alfred C. 
Évaluation :
3

Had issues with checking truck back in couldn't sign in,and spent 45 min to get through to help line. Then called again today still no receipt,second time in a week I had to get receipt from the person who booked... Need to improve return....cost me way to much time,getting receipt and truck return... Like a response to my comments. Thanks Paul Young

Paul Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

COLEEN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohan ram K. 
Évaluation :
3

I found it was very slow to pick up my truck - this needs to be done in a more efficient manner. Error on the contract ( regarding fuel indicator) so now also on invoice which is taking TOO much effort to resolve.

Basil B. 
Évaluation :
1

I was rent for 6 hours and I was returned in 3hours they just take full day money!

shaoxiong Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yingwen H. 
Évaluation :
5

Nothing to improve! Everything was very good!

Vadym F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nikolay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

All good. Thank you

Bozhidar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guoqing Y. 
Évaluation :
5

make it easier for out of town customers to rent a vehicle.

deonarine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Was not able to have my phone show the location to be able to drop off the truck. Used the alternate which asks for a bar code scan. The location was clear.. Never found it. Put the barcode scan by the key drop off or front of the building for easy viewing.

Phyllis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prajith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis A. 
Évaluation :
1

Man up and take responsibility for malfunctioning equipment you provided. Stop saying we check every equipment. If you had, the axel would not break on me. Luckily it did not happen in the HWY. It could have been a disaster for my family. Also stop accusing customers of carrying concrete in the trailer. This incident occurred while I was on my way camping. How heavy tents, sleeping bags, bikes and camping chairs could be. They take space but are not heavy. I even had my cooler, the heaviest item, at the back of my SUV for easier access, not in trailer. On my return, the staff in this location passed me to each other and made me wait good 2 hrs before telling me that they have to investigate the incident. They were ready to handle any client but my case.

Mehdi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Truong M. 
Évaluation :
5

All good. Thank you

Bozhidar D. 
Évaluation :
5

Nothing at this time..excellent customer service

Cheryl A. M. 
Évaluation :
4

Make your website more functional

VICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Christophe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corazon M.  |  Premières impressions 
Évaluation :
2

I reserved a utility dolly 3 weeks in advance along with the truck. I was told there were 'no more available, it is first come first served'... what is the point of reserving something essential for moving things into a truck if there are not going to be any available?? Just stupid. Lady at the counter did not go out to the truck and confirm the gas gauge or take a look at the truck/damage or anything, just gave me the keys and did not even point out which truck was mine, so I had to figure out the vehicle number. The contract stated 1/4th of a tank, yet when I got in and drove out of the lot it was clearly almost down to 1/8th (this cost me an extra $30 to get it back to 1/4th on top of the $620 that this truck cost me (yes, $620.... not the obnoxious $29,95 plastered all over the uhaul vehicles). The website to 'check in' ahead of time does not work despite trying to complete it 3 different times on different browsers, which actually wasted 30 minutes instead of saving me any time. I also could not fit all items in a 2 bed apartment into a 15' truck (event hough this is what they recommend for size of a 2BR apartment or condo...) - should have got the 20' and we really don't have a ton of stuff compared to some people.

Crawford H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HonMan W. 
Évaluation :
1

I booked a truck on Sunday August 7 for mobile pick up on Tuesday August 9 at 7 pm. I did not receive any calls that this truck would not be available. The location I was picking up from closes at 7 which is why I chose mobile pick up as I did not know if I'd make it before close. I got there 5 minutes before 7 and was notified on my phone the truck is not available. When I went inside the employees were extremely rude and not apologetic about not having the truck at all. I couldn't move everything therefore I now have to rent another truck incurring more expenses on top of an already expensive move.

Alyssa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYG F. 
Évaluation :
2

Make the total price more clear when rental happens. Online or on the phone, help customer estimate total price. With vans painted with a huge $19.95, the final price is not obvious. I thought it would be a cheap way to pick up a used chair. That $20 chair ended up costing me $114. Also, the contract said there was half a tank of gas but there was much less. I had to fill it up to half a tank as that is what the contract said, so it ended up costing me $38 to refill when I had just gone from Scarborough to Whitby and back. The girl who checked me back in, did reimburse me, but the way she was initially inattentive, off to the side, in a van, and eating her dinner was offputting. I had to shout to get her attention (as I could see no one around to help me) and she just shouted at me to just leave the van with the key in it, rather than asking about the experience or trying to give any semblance of customer service. Very poor experience overall.

Jeanne D. 
Évaluation :
5

You did excellent job.

Yingjie Z. 
Évaluation :
5

The place is great with lots and lots of vehicle. People are maintaining and cleaning the vehicles frequently. One issue is that when I reached at 9am to pick my vehicle which was booked for 9:30 then 8 people were in front and there were just 2 people in reception. Queue was moving a little slow and I got the vehicle at 9:50. The issue is not with the staff as they were nice. The issue is with management to not have enough people to support the load. 2nd issue: I was charged $25 extra for cleaning the vehicle which was exactly the same as when I picked it up.

Vicky P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denis M. 
Évaluation :
3

This was a terrible experience. I had a reservation for more than a month out, with my credit card on file and confirmation from the staff that the equipment was available. But just a few days before pickup, the original trailer was cancelled and I was given far inferior equipment. I will not be renting from Uhaul anymore.

Ramin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene d S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
2

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

robert f.  |  Premières impressions 
Évaluation :
2

Systems crashed, office was under-staffed, very inefficient but got the job done.

Elizabeth N. 
Évaluation :
4

The service representative we worked with was excellent, but the U-Haul model has flaws that ensure customers can run into real trouble. Our pickup location was changed by U-Haul at the last minute to a location far away from us; when we went to pick up our reserved trailer, it had not been returned, and the current renter would not return it. While the situation was fixed thanks to the hard work of our service rep, it was a matter of chance that another trailer became available -- we were told that nothing was available that weekend. This could have caused chaos, as we had movers showing up an hour after our reservation time. U-Haul, please fix your service model! At the very least, perhaps a greater deterrent policy could help alleviate customer's suffering!

Francois B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Everything was amazing thanks

azariya M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suriya S. 
Évaluation :
1

Omg! What an experience. I made a reservation for a U-haul 9” van on Fri July 22. Pick up date: Jul 30, 2 pm, 2022. Return same time next day. We are three person moving from a same apartment to a different apartment. July 30, 22, around 12 pm, U haul representative called me and said my pick up will be late at 4 pm as previous guy didn't return the vehicle yet. We were packed completely and now we have to wait another 4 hours. We went to pick up the van at 3:40 pm. The office is closed and neighbour shop owner told us that they left because van wasn't there and they didn't think it would here that day. Called u haul multiple times. They didn't provide us a van. Nearest pickup location was 2 hours away from my home. We were literally homeless at that time. We slept on our chairs. We scheduled again by telephone for next day at 3:00 pm. We picked up the car at 2,58 pm. We returned at 2:38 pm at inspection line. Now the receipt they gave for two days and charged me for 2 days. I have nothing else to say. Merci.

RiadHossain F. 
Évaluation :
3

Van I was given leaked oil on my driveway. I didn't notice until I had moved the van into 3 different locations on the driveway. I looked under the van & there were signs of dampness from oil. The vehicle performed well but I wasn't expecting to have a driveway to wash after my rental.

David T. 
Évaluation :
3

What's the purpose of a reservation? To hold... The truck for me... It's about the holding... The reservation....according to Jerry Seinfeld. Ahahaha. First location the uHaul guy was lost and did not care about my reservation. The second location at 1555 Warden, i got a trailer right away. Stick with ONLY U-HAUL locations. Don't let other small businesses with bad customer service carry your brand.

Luis M. 
Évaluation :
5

I booked two trucks and trailers for the long weekend a week before the pickup. Because of a system problems booth of my orders were cancelled in error. I did end up getting my trucks thanks to the great work of your employees but had to get one a day before which was a HUGE inconvenience. Now I am on hold for 2 hours so far trying to get my billing corrected. I was $898.10. Well over what was the price I was told. Hopefully this can be corrected,

robert g R. 
Évaluation :
1

Stay true to customers and treat all customers with respect and share the proper information while booking. Customers are not aware of everything that U haul has to offer and end up being cheated and overcharged like in my case. There needs to be a system where customers understands what is being sold to him

Niraj B. 
Évaluation :
1

They tried to charge me for fuel when I returned it with the same amount as I left with. The customer service was non-existent they had no idea what they were doing and almost cancelled my reservation when I already had an agreement with uhaul over the phone. The only positive was the return girl helped me out.

Timothy R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nefeterie W. 
Évaluation :
5

Great Experience! Was fast, efficient and easy to do. I was in the truck within an hr of reserving online at the end of the month on a long weekend! Very Nice !

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hao J. 
Évaluation :
3

Truck was to old

Teimuraz K. 
Évaluation :
3

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

chia-chen c.  |  Expérience générale 
Évaluation :
1

(Warden/Ellesmere location) who is running this location. To be honest everything was terrible CSR (eating and yawning in front of customers) while taking care of them, very long waiting times check in and out, knowledge and work ethics very poor etc etc.. except the Vechicles were well maintained.

Yin Wan Frankie H. 
Évaluation :
5

I love this location it is the only location we use .dfommthe miute the girl who answered my phone call and helped me change the move date to the women inside who made my pick up so easy to the gentlemen im the back yard that stopped to help me locate the truck .Amamzing staff at this location .Even though it's was a stressful long weekend for them all they were so patience and kind .Thank you

Laura A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jian T. 
Évaluation :
4

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Bassam A.  |  Expérience générale 
Évaluation :
5

Thanks for customer service. they are great team work.my return of cargo van was in 30 second Thanks great day and wonderful weekend.

prshnil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajith R. 
Évaluation :
1

They refuse to receive the dolly and they sent me to another location and ask me to call 800 number to find somebody to take it

Corey A. 
Évaluation :
3

I have used this location and several times within the year., received better Admin Service from the Kingston Rd location., More training could be needed as with all of the implemented changes to sign in and pick up as its gotten longer to complete a simple transactions I dropped off the cargo van within 90minutes and less than the mileage than I paid for and they “Lost” the vehicle on their lot, as they called me the next day asking for the vehicle back?? I then personally went there and met the same person who took my return and after she Confirming she processed the paperwork., she pointed out the vehicle in the Lot exactly where she left it., The field staff is excellent.,, Maybe more training required for the admin staff! Can't wait to see what my CC gets charged for their admin issues! Regards

Constantine P. 
Évaluation :
4

The gas gauge was wrong,I had to fix it.

ARNEL D. 
Évaluation :
5

satisfied with the service!

linh H. 
Évaluation :
2

Staff did not have enough support from management. Disorganized pickup system. Staff didn't have the information about my rental. Unavailable rental equipment. Trucks gas tank was empty.

Ian G. 
Évaluation :
1

FRIST YOU HAVE RESPECT THE CONTRACT AGREEMENT. SECOUND YOU HAVE GIVE THE CUSTOMER GOOD TRUCK OR SOME THING YOU KNOW SAFE TO DRIVE. FINALLY, WHEN THE CUSTOMER MAKES COMPLAIN YOU HAVE TO LISTENING. FOR ME I HAVE BAD AND WORSE EXPERIENCE EVER I GET FROM ANY RENT COMPANY, KNOW I LOST EVER THIGN THE TRUCK WAS BROKED DOWN WITH 5 HOURS AND THEY CHARGED ME 7 DAYS AND THEY TOOK $325 FROM MY ACCOUNT WHILE I EXPECTED TO COMPENSATION CREDIT TO ALL EXPENSES FOR TWO DAYS. THIS IS UN EXCEPTABLE

Mohamad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

konstantinos K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NALLIAH V. 
Évaluation :
1

Don't have trucks so close together that people can't drive threw. Have a note of where the gas tank is, didn't know where it was located. Have more people at the counter, stood in a long line for 30 mins.

Kira W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
3

The location feature wasn't working when I got there, so I had to call in

Jeremiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hao J. 
Évaluation :
1

Couldn't got deposit back took 60 deposit by debit when I went back to retun there is 20 peoples waiting in line

DEVINDER S. 
Évaluation :
1

Get your RETURN and BILLING process and policies fixed!!! And if YOU screw things up, as is understandable because we all know that no one is perfect (company AND client alike) then take responsibility, be humble and atleast compensate your clients thusly!

Scott M. 
Évaluation :
1

They double booked the trailer i specifically booked which i had to drive 45 minutes because that was the closest one. When i got there they didn't seem to care it looked a normal thing for them. Not professional and no skills on customers recovery not remotely close. And i even got charged more on my credit card which i'm not even gonna try to call and ask why because it's just painful to deal with them and try to explain. I know u-haul dosen't have the best customers service but this is s new low. As a matter of fact i will buy a trailer rather then ranting anything from U-haul. Lesson to learn is to value people's time. Money u can keep but waste of time is what really drive crazy a customers.

Abdelalli K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nirmal P. 
Évaluation :
5

Excellent service I like very much

Sivalingam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nabi A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bassam A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo B. 
Évaluation :
3

Overall unhappy with the uhaul services. made a reservation for a 4x8 trailer, the order was confirmred but when time to pickup the equipment was not available. because I had no choice to rent an opened travel trailer I had to make more trips in the rain and also pay for an extra dy. The clerk at the pickup location made a note so maybe I will get a partial discount but no one has contacted me and I am not expecting any response as that is how it works.

Al L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENNADIY V. 
Évaluation :
3

Very slow process at pickup. almost 45 minutes before we got service. Seem the phone was more important than the lineup at the counter. Truck is very old and runs very rough. There were times I though it might not make it up some of the hills. Truck returning process was quick one you get use to doing it online.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
3

Only one person working the front desk and only one in the yard. Took a while to get on the road

euclid j G. 
Évaluation :
2

The km of the contract and the truck were not the same. Lids of sauce where found. The manager was a tad rude when all this was pointed to her. Said she would send and email where I would attached my pictures of all this and that never happened. Good luck

KEJDI Z. 
Évaluation :
5

Have an assistant do the walk around with the client.

Subrina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIOS K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANG HEE K.  |  Premières impressions 
Évaluation :
3

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Andrea C.  |  Expérience générale 
Évaluation :
5

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Judith N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dragomir D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FayAnn B.  |  Expérience générale 
Évaluation :
5

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

MOHAMED E.  |  Premières impressions 
Évaluation :
5

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Bruce P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter P.  |  Expérience générale 
Évaluation :
4

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

WILLIAMJ W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvira N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina P.  |  Expérience générale 
Évaluation :
2

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

MOHAMAND B.  |  Expérience générale 
Évaluation :
5

Yall came clutch for the man dem !! 藍Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Christopher T.  |  Premières impressions 
Évaluation :
5

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Gregory L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIA A.  |  Expérience générale 
Évaluation :
4

I wish they had more trucks available. I didn't like having to pay for a whole month (storage room) to use it for only one night.

Viviane F.  |  Expérience générale 
Évaluation :
4

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele d.  |  Expérience générale 
Évaluation :
5

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN F.  |  Expérience générale 
Évaluation :
5

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T.  |  Expérience générale 
Évaluation :
3

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guang Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aldens m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COULIBALY A.  |  Expérience générale 
Évaluation :
2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Expérience générale 
Évaluation :
2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Expérience générale 
Évaluation :
5

No comment at this time. Thank you

ROSALIND T.  |  Expérience générale 
Évaluation :
3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTOR TIRADO G.  |  Expérience générale 
Évaluation :
2

I do not recommend this facility.

Steffan M.  |  Expérience générale 
Évaluation :
2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kunjal s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ksenija P.  |  Expérience générale 
Évaluation :
1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AWALE D.  |  Expérience générale 
Évaluation :
5

Good staff, good location

jason y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
3

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THRISHA F.  |  Expérience générale 
Évaluation :
5

Too expensive

adam d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAUREEN C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma V.  |  Expérience générale 
Évaluation :
5

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S.  |  Expérience générale 
Évaluation :
1

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Expérience générale 
Évaluation :
1

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Expérience générale 
Évaluation :
5

Merci

KENNETH ROLANDSA R.  |  Expérience générale 
Évaluation :
5

Madhavi was a pleasure to dealt with.

Maliha m.  |  Premières impressions 
Évaluation :
5

Excellent facility

NICHOLAS T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED JUNAID A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Expérience générale 
Évaluation :
5

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob S.  |  Expérience générale 
Évaluation :
5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dionysios P.  |  Expérience générale 
Évaluation :
5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANETTE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H.  |  Expérience générale 
Évaluation :
5

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry S.  |  Expérience générale 
Évaluation :
5

very kind and helpful staff Excellent experience

noel d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALIE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SriTrinadh J.  |  Expérience générale 
Évaluation :
1

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I'll try Discount rentals next time!

David-Alan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SriTrinadh J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobla S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pranav P.  |  Expérience générale 
Évaluation :
1

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The 'gold' lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sire C.  |  Expérience générale 
Évaluation :
5

Thank you for everything

babatunde a.  |  Expérience générale 
Évaluation :
5

Very happy

Jerry S.  |  Premières impressions 
Évaluation :
1

I want that unit 511 repaired. I still have tenure over it. I haven't abandoned this unit.

Andrew W.  |  Expérience générale 
Évaluation :
5

Merci.

Heron T.  |  Expérience générale 
Évaluation :
5

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR A.  |  Expérience générale 
Évaluation :
5

Very nice people that work there

Maaeez L.  |  Premières impressions 
Évaluation :
2

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold S.  |  Expérience générale 
Évaluation :
5

I emptied my unit.

Dionne S.  |  Expérience générale 
Évaluation :
5

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick M.  |  Expérience générale 
Évaluation :
5

Everything was ok

Luis P.  |  Expérience générale 
Évaluation :
5

Nice Staff and Convenient Location~

Raye S.  |  Expérience générale 
Évaluation :
4

Layne has good customer service skills. Very friendly and helpful.

Raymond S.  |  Expérience générale 
Évaluation :
5

Very clean but too expensive

andrew E.  |  Expérience générale 
Évaluation :
1

Horrible service.

Maggie C.  |  Expérience générale 
Évaluation :
3

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard m.  |  Expérience générale 
Évaluation :
5

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie t.  |  Expérience générale 
Évaluation :
1

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik C.  |  Premières impressions 
Évaluation :
5

Great staff, flexible with requests

Tony w.  |  Expérience générale 
Évaluation :
4

Ok good staff very busy location

Michael C.  |  Expérience générale 
Évaluation :
2

Thumbs down, every staffer I dealt with are arrogant...

virgilio r.  |  Expérience générale 
Évaluation :
5

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven G.  |  Expérience générale 
Évaluation :
5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Scarlett K.  |  Premières impressions 
Évaluation :
5

Great service

natasha l.  |  Expérience générale 
Évaluation :
5

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Stelian G.  |  Expérience générale 
Évaluation :
2

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

KAVITA K.  |  Premières impressions 
Évaluation :
5

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

jacqueline c.  |  Premières impressions 
Évaluation :
3

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Marlene B.  |  Expérience générale 
Évaluation :
5

Everything happened very quick, amazing service.

Maria I.  |  Expérience générale 
Évaluation :
5

👌👌👍👍

samir a.  |  Expérience générale 
Évaluation :
2

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Catherine R.  |  Expérience générale 
Évaluation :
4

The young woman was very helpful and courteous

JOYCE P.  |  Premières impressions 
Évaluation :
5

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Marlene B.  |  Premières impressions 
Évaluation :
5

The lady was very helpful and efficient.

Tenille T.  |  Premières impressions 
Évaluation :
1

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Michelle W.  |  Expérience générale 
Évaluation :
3

Please Get pro rating system it's hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Brian G.  |  Expérience générale