Customer Reviews for U-Haul Moving & Storage at Warden Ave

11 354 évaluations

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Our hitch was installed upside down. We had a trailer for two days and it was so low to the ground we kept hitting the road with the trailer. Very disappointed with the Uhaul service.

Rex F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RATNASINGAM P. 
Évaluation :
4

Give some sort of confirmation that equipment was received by the person at the store taking it before being advised to leave (store was busy at the time so it is understandable why this happened but it does make you nervous).

Adrian L. 
Évaluation :
3

Wait time returning the truck was nearly half an hour. I understand that there were problems with some returns but maybe the end of day rush should be served by having an extra person help out.

KIRSTEN O. 
Évaluation :
5

Great service friendly staff 👏

FRANK F. 
Évaluation :
5

Always a great experience at U-Haul Warden Avenue...best in Toronto!

Brian M. 
Évaluation :
2

Staff not sympathetic to customers needs or need more training! It wasn't busy and I was left to figure things out and waste time fir no reason even after I returned rental I had my time waisted by mistake of employee and no sympathy for that!

IPPOLITO S. 
Évaluation :
1

I have topped up the gas when I returned the vehicle, however they still charged me 20 dollars to the fuel, it is there mistake that did not check correctly. the car is just parked outside however the lady do not want to check and tell there is nothing they can do, worst experience.

ZHU P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOTANG Z. 
Évaluation :
5

the windshield is a bit dirty, but not washer can be squirted out.

JINGSONG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aldens m.  |  Expérience générale 
Évaluation :
2

I was charged extras for a utility dolly and 2 finisher dilly's that I did not receive. I am still awaiting contact and a refund.

TAHANIAMANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARACHAND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMIL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEM D. 
Évaluation :
1

Very bad experience! The vehicle I rented was fine. The service from the employees was the problem. I'm not including the shocking details here for fear of retribution. I will say if the customer doesn't look or act like the employees you will feel the tension. The worse part is U-Haul is the only option in Toronto for cargo vans and trailers. So they will change nothing.

TOM I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COULIBALY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tizie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abduhl J. 
Évaluation :
5

Very accommodating l, I needed the trailer for one more day and they were able to help me through the phone. Merci.

Javier F. 
Évaluation :
3

Online pick up should not depend on location opening. Arrived at 8:30 but had to wait till location opened to get my keys even though I chose 24/7 online pick up.

Sergiu B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang C. 
Évaluation :
1

The customer service it's very bad. They called me three times because the employee lost the keys of the car. I already put 20 $gas on the car for 20 kilometres that I did and when I received the bill after dropping of the car notice that they charged me 50 $gas plus 30 $delivery gas fee for only 20 kilometres that I did with that car. I don't recommend this place

EDMIR S. 
Évaluation :
4

I appreciate Tariq A for leaving the vehicle he was cleaning, to assist me, after running late, my debit card was stuck in machine by the gas pump station close by, and missed the 5:00 PM office front door, that was already closed; he went inside the employee entrance, got contract, checjed vehicle with me, then asked me to get my things out, and he said he could closed the contract if paying by credit card, which he did. Thanks Tariq. 🙏🏽

ROBERT N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAN L. 
Évaluation :
5

They were excelent and really friendly and helpfull

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Longjun Y. 
Évaluation :
2

Had to walk around complex just under 10 min to find truck. Was charged an extra 70 $for gas when it was returned with 40 $added and needle where I recieved it. Have not heard from anyone regarding the dispute submitted

LEO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZIZ K. 
Évaluation :
5

Everything was perfect. Great Service. Thank you Uhaul Team. David

David H. 
Évaluation :
5

I hope in the future, which size car I will order and which one will be provided to me

YAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kanessa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KISHORE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZAROS N. 
Évaluation :
3

the truck returning procedure was the worst I have ever witnessed at any location.

Akshay T. 
Évaluation :
5

I was sent to this location because my original location in Etobicoke didn't have the truck I booked even though it was guaranteed. I found this location to be very well organized and had a large fleet available. The Rep I dealt with was very nice and professional and made sure she explained everything. Overall was happy with the rental even though had to drive all the way to Scarborough. Head office was able to add some free KM to make up for it.

WAQAS A. 
Évaluation :
5

It was a great experience and staff was friendly and very helpful from start to finish! I would highly recommend this Uhaul location!

ELIZABETH P. 
Évaluation :
1

Staff useless and unfriendly.

Elinor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIX KWAN YEUN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYLKYLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Need to drive the vehicle first before renting it out because all day something is raddling back of drive set when driving

BALDEO P. 
Évaluation :
2

I Was overcharged. I was charged for "After hours service fee" but, as you can see on the receipt, I went there in the routine opening hours. Why was I charged extra?

BAZIL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRINGTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELF A. 
Évaluation :
1

They gave us keys for wrong equipment, then never refund money for the gas we put in the equipement we didnt even suppose to get , please look into this case

DIPALEEYOGESHKUM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ullar V. 
Évaluation :
1

Counter clerk was beyond rude, was unprofessional and almost abusive. Should be fired!

David T. 
Évaluation :
1

I was robbed , i stayed within the confines of the contract and was over charged despite following all the necessary steps to return my equipment . I will never use uhaul again and i would never recommend anyone to use them . I want my money back

DEVIN G. 
Évaluation :
5

Check in and out were very quick and efficient.

Jessica V. 
Évaluation :
5

Very helpful personnel. They helped me with backing into a spot and they unhitched the trailer from my truck too.

Mircea A. 
Évaluation :
5

Thank you, was hitched up and gone in 30 mins, drop off was quick and easy. Eric was very helpful.

KYLE N. 
Évaluation :
2

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL H.  |  Expérience générale 
Évaluation :
1

My entire experience from reservation to pick up was absolutely brutal! I reserved a 20' truck with tow dolly 3 weeks prior to need. First call back, I am told that there were NO - 20' trucks in my entire area. The representative was curt and offered no alternatives but a smaller truck. A week before I needed the equipment, I checked my reservation and saw that the wrong date, quickly remedied. I then received a second call advising me on rental date that I needed to pick up tow dolly at a different location (same representative as call 1) again curt etc. Finally able to speak to different representative, I was able to pick up all equipment at the Scarborough location, arranged for pick and was given some extra mileage (thank you). I get to location and they had to scramble to locate one - my wait time almost 2 hours! Atrocious customer service through your customer call centre! Totally unprofessional! I will never ever use U-Haul again and will not recommend your company to anyone!

JENNIFER M. 
Évaluation :
3

Plz tell people they have to drop off at a specific location, I was told at a different location I could drop off equipment anywhere.

BRENT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARZAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akash A. 
Évaluation :
1

Not accurate fuel measurements. It caused waste of time to get back money charged as fuel charge.

JAY MAHESHBHAI P. 
Évaluation :
5

Guy who received van was excellent!

Howard F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARASH L. 
Évaluation :
5

The U-Haul team at the Warden location that included Sherri, Sarah, Sam and installation expert Tariq made the trailer hitch purchase and installation a pleasant experience. From the ease of arranging a time to suit my schedule to an informative explanation and efficient processing what was being purchased, to the personal care all the way through. All at a great price.

anthony B. 
Évaluation :
5

thanks team

Mara M. 
Évaluation :
3

very slow service

Jozef K. 
Évaluation :
5

It would be good if appliance dolly booked online, was available at the location.

Pragadeesh R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURRAYM G. 
Évaluation :
5

everything is fine and organized

MIKLOS K. 
Évaluation :
4

Gas tank should be full at the time of pick up and customer should return with full tank

MUHAMMAD R. 
Évaluation :
5

The service I received when I arrived was great; the customer rep was knowledgable and helped me check out my rental vehicle. I returned the vehicle within the rental time window, but it was after hours. The web platform to input mileage and fuel information was TERRIBLE. I tried at least 6 times to upload the photo of the dash and kept getting an error message. I contacted UHAUL via phone and waited over 60 minutes but still never spoke to someone. The next morning I received my final invoice for the rental and was quite upset to see a 20 $"after hour service fee" added to my bill. 1. I was never told about this fee by the customer service rep, nor did it appear clearly on any of the things I read online or in person; and 2. WHAT SERVICE did I receive after hours that would require me paying a fee!? There was no one on site to help me with the poorly designed web platform and no one for me to call. I received no service and paid a fee; it makes no sense. I will not be renting a vehicle from UHAUL again and will not be recommending it to friends or family.

Catherine R. 
Évaluation :
1

Condition of truck was pathetic. Transmission and gearbox problems. Brakes were not working well. There were no proper seat belts for safety.

loverpreet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SESAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAOBEI S. 
Évaluation :
5

kudos to the counter staff and also the crew outside helping me with the trailer hook up and return. freindly staff and very professional.

JOSEPH C. 
Évaluation :
3

Better trained staff tire pressures on trailer tires when picked up were dangerously low (less than 20 psi)

RICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agnes A. 
Évaluation :
3

I rather deal with Aurora or Newmarket located instead.

ARMEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sahil Janubhai M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEINAN Z. 
Évaluation :
2

Not require customers to upload and reserve online if check in is required in person.

BRADLEYWS H. 
Évaluation :
3

The mileage of the cargo van that I was given was in miles, yet, the contract indicated in miles. I had no time to convert the figure so couldn't verify. Also, this new system of returning online is not something I'd like to do as it's time consuming for me. That's the job of an agent, not the renters

SYLVIE Y. 
Évaluation :
3

The 26 foot truck I reserved was not there. Previous people did not return it and I had to take a smaller truck. I would have appreciated a phone call with options to get one at another location.

DAVIDANTHONY DAN A. 
Évaluation :
2

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
1

When I went to rent the trailer I asked for 11 PM drop off and they put it for 11 AM by accident. This ended up with someone from U-Haul calling me an hour into my rental time asking why the trailer was not returned. Secondly, The lady gave me the wrong trailer without a ramp. How am I supposed to load a motorcycle without a ramp… The good part is when I was returning the trailer, The two guys that unhooked my trailer was very nice. They get 10 stars.

DARRENTAI CHIU F. 
Évaluation :
4

Improve picking up and drop off time in the yard. Do work more efficiently in the yard. Too many vehicle waiting in return what making area crowded.

JOZEF K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDAL O. 
Évaluation :
4

Customer service was quite good. One fellow wasn't the moat helpful, but dealt with the ladies and my experience was very satisfactory.

STEVENJ B. 
Évaluation :
4

This my home U-Haul rental ,love the place and the people,.

Charbel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASE A. 
Évaluation :
3

I was overcharged with fuel fill up, I rented a pickup truck and my trip was 18km, they charged me for 8 litres gas re-fill. IMPOSSIBLE!

SAMIR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GNANACHANDRAN R. 
Évaluation :
5

No comment at this time. Thank you

ROSALIND T.  |  Expérience générale 
Évaluation :
1

I was wrongly charged 50$ for fuel whereas I refueled the truck myself. This is clear cheating

sameer C. 
Évaluation :
5

The air conditioner and radio didn't work.

Sandra M. 
Évaluation :
4

Long time waiting other wise all is well

Salam A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
3

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTOR TIRADO G.  |  Expérience générale 
Évaluation :
2

I do not recommend this facility.

Steffan M.  |  Expérience générale 
Évaluation :
2

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kunjal s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ksenija P.  |  Expérience générale 
Évaluation :
1

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AWALE D.  |  Expérience générale 
Évaluation :
5

Good staff, good location

jason y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
3

Little frustrating that you can't use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THRISHA F.  |  Expérience générale 
Évaluation :
5

Too expensive

adam d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAUREEN C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma V.  |  Expérience générale 
Évaluation :
5

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S.  |  Expérience générale 
Évaluation :
1

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit K.  |  Expérience générale 
Évaluation :
1

Within months being there the price raised and it’s a pandemic people not working

kelroy a.  |  Expérience générale 
Évaluation :
5

Merci

KENNETH ROLANDSA R.  |  Expérience générale 
Évaluation :
5

Madhavi was a pleasure to dealt with.

Maliha m.  |  Premières impressions 
Évaluation :
5

Excellent facility

NICHOLAS T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma B.  |  Premières impressions 
Évaluation :
5

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon B.  |  Premières impressions 
Évaluation :
5

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J H.  |  Premières impressions 
Évaluation :
5

Moth more to say. It met my expectations

Louis P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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