Évaluations des clients U-Haul Moving & Storage of Ajax

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ajax

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Vernon S. le

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The Ajax Ontario store provided excellent customer service, as always. Thank you.

Terri B. le

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Le client n'a pas laissé de commentaire.

Jennifer N. le

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Le client n'a pas laissé de commentaire.

andrew B. le

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Fast pick up, great customer service, couldn't have asked for an easier pick up.

kenny B. le

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Le client n'a pas laissé de commentaire.

Reme O. le

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Le client n'a pas laissé de commentaire.

jacob W. le

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Not an issue to be had. Well run, friendly staff, and timely service.

miles A. le

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My white leather couches got really dirty due to the inside of the uhaul. That’s my only complaint though.

simon H. le

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Le client n'a pas laissé de commentaire.

William B. le

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The night time running lights were not working, but the other lights did, so I had to drive at night with the hazard lights blinking. I did report this to the Ajax location when I brought it back.

Yolando Y. le

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Le client n'a pas laissé de commentaire.

Lisa D. le

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The website should allow users to select multi-day rentals and confirm the pick up location in advance. If the location can’t be confirmed in advance, it would be helpful if other options were offered for users to select from, rather than only bring given one option. Each time the location was changed in this and prior rentals, I’ve had to call in to discuss it with someone and they’ve been able to get me a more preferred location.

Laura B. le

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I booked a one way truck from Barrie to Ajax. My online reservation kept changing to Nother time and location. I corrected it several times and called both locations to fix it. When I showed up there was no one way truck available and I had to pay extra and spend hours driving it back from Barrie. At a minimum I should be reimbursed for the extra charge and extra gas spent.

salman A. le

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Customer service was very rude, i was guaranteed online that my reservation is good for 24 hours, when i arrived they started telling me that i can only get it for 6 hours and i have to drop it back at night, the lady was making lame excuses and kept telling that online things are not guaranteed. I told ok i will manage just to stop her talking soo much!! I had booked it for my business needs and i had to take it anyways later on it was much hassle for me to drop it off at 2am! I am regular customer of your who has never had a problem but this time i was really disappointed!

Dewayne E. le

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Le client n'a pas laissé de commentaire.

Lidia M. le

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Le client n'a pas laissé de commentaire.

James C. le

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A really easy pickup and equally efficient return.

john D. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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I was impressed at the selection of packing materials in the store. Staff was nice and working very hard to process all of the customers in a timely manner. I arrived early and was glad because of the line up, yet my wait time was much shorter than i expected and i was on my way with time to spare. The quality of the trucks, trailers and materials was noticeable. the car trailer i rented worked perfect and the service adviser took a minute to explain the operation and safety considerations. He also helped with the light verification on my circle check. Returning it was simple and easy. Very pleased and i will not hesitate to rent from the the Ajax location again. Richard Hill

kelly N. le

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Once again I was blown away by the quality of service I received at the ajax location !! Excellent job Laura ! And travis ! Thank you for making my trailer rental painless !

Ellen G. le

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Nothing. Everything was great

Rushit G. le

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Le client n'a pas laissé de commentaire.

paul H. le

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Nice clean and comfortable truck

BRIAN H. le

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Le client n'a pas laissé de commentaire.

Jacqueline H. le

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Jake was a fabulous help during the rental process. The trailer should be swept out between rentals.

Michelle H. le

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Le client n'a pas laissé de commentaire.

Claude M. le

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The customer service was great but the equipment was not in good running order. I had issues with the trailer not being cleaned out and a short in the connection wire. Signal lights were faulty all while I used the equipment.

Agnes A. le

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Le client n'a pas laissé de commentaire.

ALLAN W. le

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The Ajax U-haul facility is a modern facility with a team of pleasant, professional and knowledgeable staff. A great place to do business....

milton B. le

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Le client n'a pas laissé de commentaire.

Zia-Uddin J. le

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Hi there..i drove 24 miles total and i get my invoice and it charged me for 50 extra miles...worst part is i had to prove it myself that it was there mistake...good thing i took a picture of the mileage myself to prove it bc the lady seemed like i was lying to her...really not happy about that...also when the truck was brought to me the guy was clueless...i asked him if my dolly and furniture dolly were inside and he said i dont know...sure enough they weren't inside and i had to get them after...so twice if i hadnt inquired about my service that i ordered i would have been disappointed after after leaving...the lady who served me was helpful but everything after that wasnt really professional...please discuss some procedures with your staff there so things run smoothly..im plannimg om returning but i hope this doesnt happen again...

tiffany J. le

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The staff were helpful and excellent

TERRY J. le

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I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

Asadullah K. le

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Le client n'a pas laissé de commentaire.

SAndralynne W. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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They always make me feel like family here! I never have an issue there and someone always has answers for my questions. It’s super seamless transactions form pick up to drop off! Love this place.

sayed s. le

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The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

Mohammed M. le

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If the scheduling folks are changing the reservation, ensure at least the customer knows, call him/her, email, text - there are multiple ways to informing the customer. The online reservation confirmation did not match with the actual truck pickup time which was changed without notice. Wait times on phone are ridiculously high - I waited 1hr 30 min and was transferred 5 times to 5 different people and every time I had to start my conversation again, there is very poor information sharing on the inside. In between the call dropped and I had to begin the cycle again. The truck return was also very slow - over 25 minutes it took for my return when I was already charged on my credit card but the agent was not able to find the U-Haul truck on his wireless device. Did I get a 25 minute bonus? Obviously no, neither did I receive any monetary compensation.

Jigneshkumar P. le

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Charges are high

Syed Taha Tariq A. le

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Le client n'a pas laissé de commentaire.

Christof M. le

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The people were amazingly good

ossama h. le

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Very nice staff , professional and friendly.

Nancy c. le

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It is a wonderfully clean and helpful service. Thankyou

craig a. le

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Well above average service, would not hesitate to use again.

Dominic L. le

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Good job

Katherine H. le

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Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Carol D. le

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The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Ron C. le

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Will rent again in the future

adrian t. le

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What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

catherine v. le

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The staff were always pleasant and helpful. Thanks again.

michael N. le

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We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

John r. le

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I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

Jules c. le

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Everything is great can’t complain

krishan n. le

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It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

Christine H. le

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Everyone was very helpful

Tanya T. le

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The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Matthew A. le

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The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Marlene A. le

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I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Valentina s. le

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Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

ossama h. le

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Great staff very helpful. Very good people to work with

Chris R. le

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My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

eric n. le

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great

Marlene A. le

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Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

steve o. le

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Happy with price,location and service. Will use again if needed.

Mr. s. le

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Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

jacques k. le

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Great customer service!

marilyn w. le

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I would recommend this location to everyone. Professional staff and great service

hashmad o. le

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They stuff were very helpful.

TERRY J. le

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As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

BECKY C. le

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Kim was so friendly and helpful. She made the process so easy.

Marisol N. le

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Good service

marilyn w. le

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Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

albert c. le

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Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

allan b. le

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I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

Kiosha E. le

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Great service

Mazie S. le

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I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

iliana g. le

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The box arrived on scheduled date. The staff was very helpful.

IRENE S. le

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Great staff! Friendly and knowledgeable

Lucille D. le

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Efficient and friendly

allan b. le

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As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

Nassir H. le

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No comment

Renate M. le

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Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Susan N. le

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Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Audrey A. le

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In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Laurie K. le

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I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Betty Grace N. le

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Bad experience with the staff.

waldemar t. le

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good

Michelle W. le

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The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

VICKY I. le

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Fast easy courteous customer service

Tammy G. le

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This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

gary m. le

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The service is great

Darrin g. le

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I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Renate M. le

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The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Teri B. le

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Very helpful staff, quick check in.

zhong f. le

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Final delivery delayed 6 days

corey b. le

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Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

huguette v. le

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Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

Susan N. le

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Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Edward V. le

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The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Shawn M. le

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I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.