Customer Reviews for U-Haul Moving & Storage of Ajax

4 912 évaluations

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheershah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

Would be good if I could rent a dump trailer but unfortunately u don't rent them

WILLIAMFREDERICK L. 
Évaluation :
5

Have more customer service representatives at the counter so there isn't a line up to be served

barbara C. 
Évaluation :
5

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

The Truck i got was a little tired but it worked just fine...

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
1

Do not SAY THAT YOU WOULD GIVE A DISCOUNT TO THE CUSTOMER AND NOT FOLLOW THROUGH!!!!

SAMERA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Very friendly and helpful staff at check in. Pick up and drop off were very efficient and quick. Quite a pleasant experience!

Dave T. 
Évaluation :
2

I was charged $77 for fuel when I returned the truck with a full tank of gas. I tried calling the store today but no one answered the call. I'm not impressed and will NEVER do business at this location again. Also, the mood of the representative when I pick up the rental was not nice at all. I felt like I was bothering him... poor customer service and accountability.

Valerie W. 
Évaluation :
2

The lady who was behind the counter was rude she told me it customers duty to upload license I can't help it you have to make sure vehicle is clean are you doing me a favour by doing your job worst experience.

Rajatdeep S. 
Évaluation :
3

I put $35 worth of gas in and because of inflation costs was charged additional fees, because it wasn't exactly 3/4 full. Which indicates this corporation doesn't care at all about its customers just what it can soak you for. It's criminal! Uhaul sucks!

Shayne I. 
Évaluation :
5

Staff are super friendly at this location. Lots of trailers and trucks available. Completing reservation and return online are so easy and convenient.

Leanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Aside from my invoice ( cdw charge $30 ! Which was modified by a very nice young lady ) over the phone , the service is great at this location

Tony E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nolan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

All the staff were extraordinary professional and very helpful and very friendly.

Danny N. 
Évaluation :
5

Great efficient service as usual. This time I rented a 12' trailer and pick up was pleasant and efficient. Have rented trucks and storage units in the past and service all round is great.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
5

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Cavelle E.  |  Expérience générale 
Évaluation :
5

You should have loyalty points/rewards for returning customers. I have been renting Uhaul for last few years.

KAMALAKARALIASVA K. 
Évaluation :
5

Always a great experience

WILLIAM M. 
Évaluation :
1

Be clear on return time. Your agent was not clear on return time when I specifically inquired about it while I was picking up the vehicle. I received a general answer of “return the vehicle around the same time, 9:30, 10” The agent made it seem like there was not a specific drop off time and did not mention another day's charge of the vehicle is dropped off after x time. So here I was under the impression I was doing right and returned the vehicle at 12. To my surprise upon return to being informed I was being charged another full day rental. That agent did not listen to my situation at all and was not helpful in resolving the conflict. You guys don't care about service, it's just a cash grab. You need agents that are firm in what they say to your customers and not have a nonchalant approach especially if your customers are likely to receive additional charges if not abiding by policy. Your agent need to be clear on that policy with customers when they rent. You guys rent vehicles by the HOUR so how do you justify charging me another FULL day?! Unjust, unfair and I'm extremely disappointed in the experience I just had

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lucas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asim P. 
Évaluation :
5

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Ryan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre P. 
Évaluation :
5

I've rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I'd definitely recommend this storage location.

Shahram W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saulyn L. 
Évaluation :
5

Professional customer service in and out promptly even with line up was efficient

David A. 
Évaluation :
5

Everything was good easy and smooth.

Alex Brian M. 
Évaluation :
5

Good overall experience.

Sarang K. 
Évaluation :
1

Very bad experience in terms of billing.. the final amount was completely off and hasn't been corrected despite my explanations.

Vijendran V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk W. 
Évaluation :
5

Really disappointed with Confirmation regarding pickup store. Was emailed a different location for my pickup but they changed it to another store without sending any notifications. When asked they said its in different location so you need to go there. Not helpful at all.

Rocky K. 
Évaluation :
5

Only issue we had was the electric hook up blew a fuse onnour truck.

Pauline M. 
Évaluation :
5

I was very happy with the service till I realised the fuel overcharge. The truck was driven 22 miles/35 kms and I filled in 3,8 litres of gas but the bill mentions 11litres were filled with you.(I have the payment records) The gas meter was just above half tank when I took the truck and I left it the same way. 1.The agreement while leasing shows gas was much more than half and while returning it was half which us not true. 2.Does it take 11 litres if gas at a premium rate to drive 35 kms of the truck. I am not wasting time to get free money but I am reviewing to claim what's true and right.

ADICYA W. 
Évaluation :
5

You people are excellent

Ashraf M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
4

No issues

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bimal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Junette M. 
Évaluation :
1

Be upfront about cost. Was quoted one price and charged 5 times the amount. Trying to contact U-Haul to get it resolved, but no response to email and phone number is perpetually busy.

Michelle D. 
Évaluation :
5

Great service

Victoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
3

The staff do not look interested in helping customers. When I asked about after hours return procedure. The explanation was very vague and he just did not seem interested in helping. Overall the location is good but unfortunately the staff did not seem interested in providing a welcoming environment.

Vince T. 
Évaluation :
3

Clear and upfront information on the return process. As I was just asked by the attendant to leave the original paperwork, and they would look at it later. No further info was given. Needless to say that I needed to provide a physical invoice to my employer for the rental. Only upon my returning to the said attendant a second time, did they let me know that the invoice would come via an email. For the future, I'd like to know that all things in regards to the contract are verified before leaving the premises.

loyd W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
4

Clean inside after every used.

Melaine M. 
Évaluation :
4

Love U Haul

Landell B. 
Évaluation :
4

The location was fabulous, the trailer was in poor condition. I had to tape up holes and the bumper before I left for my trip.

paul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jovan A. 
Évaluation :
5

I would like to point out that 4'x7' trailer is actually not the size of the bed (loading area) and I couldn't fit a skid / pallet on it. Smallest point on rented trailer was 39" wide. All material had to be hand loaded. I will know for next time. Otherwise everything else was great about it.

MARIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Very helpful. When lights didn't work they replaced the connector on our car and we were able to get on the road. Friendly and courteous.

CHRISTINE C. 
Évaluation :
5

Overall great experience and i will definitely go back to this location as we have another move this upcoming weekend. Actually, there is one issue I had: I was pulled over by the police and the cop said there have been a number of uHaul trucks stolen! When I dropped off the truck in the morning, I mentioned this to the rep and she explained the truck I had was actually stolen for a period of time. Recommendation: Customers should be told either not to drive late at night or made aware that the police may stop them, as a heads up. It was very annoying.

samuel S. 
Évaluation :
5

Rental was fast. Return was just as fast. Best rental experience I have had to date.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

The trailer brake lights failed, other than that, it was a positive experience.

Brendan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franz Daimler C D. 
Évaluation :
4

Staff can be a little more efficient. Experienced a bit of wait time to get my car and also drop off, unrelated to waiting on staff servicing another customer.

Ibad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERONL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad Z. 
Évaluation :
5

Tell them to pay by credit card for faster check out.

Sigrun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurinder G. 
Évaluation :
5

I love the service that Kim and her staff give , if o can give any co strict e criticism it would be to ensure the Ramos are hosed down after every use, the ramp in my truck has a lot of dried mud

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kulwant C. 
Évaluation :
5

Rien

Laura B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N. 
Évaluation :
5

Good service and well organized

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annina I. 
Évaluation :
4

Tires on rented trailer were a bit low on read and air, and metal contact points could use greasing. Check in was easy and smooth. Same with return and check out.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
5

I used the link to do the advance check in but still had to go through same process on pickup, so that was a bit frustrating. It wasn't clear I the app where to initiate the pickup on the day of, I ended up finding it on one of the menus, but that should be a big button right on login if date matches a reservation. Return was very easy, guys were there to greet and check and it was seamless.

Brett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lais Y.  |  Premières impressions 
Évaluation :
5

Honestly I can't say anything negative about the customer service I was provided. The gentleman who served me was top notch from pick up to drop off. The store front was clean and organized. The only suggestion I would make would to have more pick up trucks in the fleet as they are super popular. I settled for a cargo van but would have preferred a pick up as I find them easier to manoeuvre considering my own personal vehicle is small. All in all, great location, awesome customer service but need more pick up trucks in your fleet lol

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDD H. 
Évaluation :
5

Awesome Staff!!!

Hector O. 
Évaluation :
4

I need the same size trailer for Monday July 18 at 10:45 am can you provide one David Robinson6478693483. Ajax location

david R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Payton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

Everything was quick and simple

Cyndi S. 
Évaluation :
5

Every is good.

Elise S. 
Évaluation :
2

To rent was well done, easy simple and quicker. Return, a desaster. No employer on the area. After more than 15 min waiting went to the front desk and employer only ask if was rent with credicard On that case just leave the car on the area and leave. No place to drop off the keys absolutely any visual instructions posted for the procedure. Finally an employer come and guess who The same one who send back to the return equiment area. Really nice service

Rinaldo T. 
Évaluation :
5

Quick and easy. Tx.

Doug C. 
Évaluation :
5

The day I was supposed to pick up the trailer, U-Haul called me and said the trailer was not available and I would have to drive an hour away to pick up another. Very disappointing when time was a factor as I was driving to Sudbury.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giuseppe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Never have the one way equipment I needed at this location. Always has to drive farther &/or pay more

Mark W. 
Évaluation :
4

It was good

Violeta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parul R. 
Évaluation :
5

Unfortunately we rented a truck a few weeks ago from this location. The date we needed to RETURN the truck was not recorded correctly by the attendant. I did not notice . Very very very bad on the Sunday of the rental. Got a crazy phone call to return the truck within 2 hrs. It was still fully loaded with our furnishings. We thiughtnitcwascrentednunyilbthe next day. It was the mist stressful day of my life. Check out my birthday! I'm not that good with stress anymore. I will NEVER rent a truck from uhaul again.

Henry-Katharina K. 
Évaluation :
3

Highly recommend to respect and grasp the meaning of “first come, first serve.”

June B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
4

Van was clean, but not really. It had a strong oil smell and was not as clean as it should've been.

Harmandeep Singh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H.  |  Expérience générale 
Évaluation :
5

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

bruce h.  |  Expérience générale 
Évaluation :
5

Great service. Patient, friendly staff and always ready to help.

SONIA M.  |  Premières impressions 
Évaluation :
5

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Merci.

laura m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suresh S.  |  Expérience générale 
Évaluation :
5

Simply the best and very friendly staff

Ferdinand L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagdeo P.  |  Expérience générale 
Évaluation :
4

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori M.  |  Premières impressions 
Évaluation :
5

Staff very helpful

Cavelle E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
5

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME C.  |  Premières impressions 
Évaluation :
5

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael L.  |  Premières impressions 
Évaluation :
5

I would recommend this storage even though I had trouble at two other locations

MALIKA H.  |  Expérience générale 
Évaluation :
5

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel T.  |  Expérience générale 
Évaluation :
5

Staff is very helpful and facility is well maintained.

Devon S.  |  Premières impressions 
Évaluation :
5

Thanks to Kayden who got me set up.

laura m.  |  Premières impressions 
Évaluation :
5

I had a good experience

gracelyn c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAGINBHAI P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renita Wan Tsz T.  |  Expérience générale 
Évaluation :
4

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon C.  |  Expérience générale 
Évaluation :
4

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pequet T.  |  Expérience générale 
Évaluation :
5

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara S.  |  Premières impressions 
Évaluation :
5

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramzia O.  |  Online Move In 
Évaluation :
5

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 

Kara P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYNLOUISE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ena S.  |  Expérience générale 
Évaluation :
5

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICKWAMEKRA B.  |  Expérience générale 
Évaluation :
5

Very friendly staff Clean facility Easy transactions

Susan W.  |  Expérience générale 
Évaluation :
5

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieujuste d.  |  Expérience générale 
Évaluation :
2

I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.

Tiffany E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Dany P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELN W.  |  Expérience générale 
Évaluation :
3

Overpriced

Jarred G.  |  Premières impressions 
Évaluation :
4

Talek. Was amazing and very helpful!! Great job!

sharon S.  |  Expérience générale 
Évaluation :
5

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asim A.  |  Premières impressions 
Évaluation :
5

Good service and location.

TERRY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fe W.  |  Premières impressions 
Évaluation :
4

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond H.  |  Expérience générale 
Évaluation :
5

100 % would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Expérience générale 
Évaluation :
5

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raydel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlous E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian V.  |  Expérience générale 
Évaluation :
5

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adewale A.  |  Expérience générale 
Évaluation :
3

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne P.  |  Expérience générale 
Évaluation :
5

I like it a nice place keep cleaning the storage That's great!!

shadene w.  |  Expérience générale 
Évaluation :
2

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina D.  |  Expérience générale 
Évaluation :
5

Exceptionally clean facility and very well managed. Excellent service à la clientèle. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Fortement recommandé!

Karla K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelan A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M.  |  Expérience générale 
Évaluation :
5

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bothwell C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M.  |  Expérience générale 
Évaluation :
5

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  Premières impressions 
Évaluation :
5

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Expérience générale 
Évaluation :
5

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Expérience générale 
Évaluation :
4

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Expérience générale 
Évaluation :
5

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Expérience générale 
Évaluation :
5

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  Premières impressions 
Évaluation :
3

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Merci

JAIME C.  |  Expérience générale 
Évaluation :
5

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krystle B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMRUL I.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bothwell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff g.  |  Premières impressions 
Évaluation :
5

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Expérience générale 
Évaluation :
5

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Expérience générale 
Évaluation :
5

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Thanks

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDEEPAN V.  |  Expérience générale 
Évaluation :
5

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
1

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Expérience générale 
Évaluation :
2

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  Premières impressions 
Évaluation :
5

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Expérience générale 
Évaluation :
5

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 

John P.  |  Premières impressions 
Évaluation :
5

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Expérience générale 
Évaluation :
1

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  Premières impressions 
Évaluation :
5

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H.  |  Premières impressions 
Évaluation :
4

Glad that I was able to store my items here.

Dahlia O.  |  Expérience générale 
Évaluation :
5

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Expérience générale 
Évaluation :
3

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine M.  |  Premières impressions 
Évaluation :
4

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Expérience générale 
Évaluation :
1

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamala c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lumi N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ndomba k.  |  Premières impressions 
Évaluation :
5

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN B.  |  Expérience générale 
Évaluation :
5

The service was great

Daniel K.  |  Premières impressions 
Évaluation :
5

Could not have been more convenient, accessible and stress free, Fantastic experience. Merci

ROHAN W.  |  Expérience générale 
Évaluation :
4

The water coming out of the drinking fountain is warm. Not pleasant, especially if you're moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL L.  |  Expérience générale 
Évaluation :
5

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  Premières impressions 
Évaluation :