Customer Reviews for U-Haul Moving & Storage of Aldershot

4 897 évaluations

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

The price I was offered during the reservation wasn't the same one I ended up paying.

Hector M. 
Évaluation :
5

Very easy very friendly Very helpful Thank you

Raffaele L. 
Évaluation :
5

Very pleasant

david L. 
Évaluation :
4

I would love to be able to load my profile with vehicle, licence, credit card and pull in, scan, hook up, and go. Not a reflection on this location at all, but would be that much more convenient as this location is my go to when I need a trailer for a short project around the house. Excellent location to rent from, none the less.

Mark H. 
Évaluation :
1

I'm looking to same buddy to calling back for I tire was a hole I fixed in my on and I like to same uno can call me I pay for that tire from my packet and I like to have my money back Like the gay get that 10$ for the gas was just little bit down from we're was when I got the van

vitor L. 
Évaluation :
4

Have the equipment on hand that I reserved two or three months ago. You have been getting a lot of flack lately for your reservation system, which is anything but, and I have been pretty relaxed with driving an hour or so out of my way to get equipment previously, on very late notice. But it does become tiresome.

Iain D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karoly B. 
Évaluation :
4

More pleasant staff

justin A. 
Évaluation :
5

Service was slow because of only one person being on duty, but it was otherwise excellent.

Henry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
4

We where surprise about the final price

gary M. 
Évaluation :
5

Dealt with them 3 times in the past 3 months and always great service!!!

Theresa W. 
Évaluation :
3

The representative wasn't very informative and the experience felt rushed. I've been in the location before with family and the customer rep was way better.

Aniela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheldon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branko D. 
Évaluation :
5

Everything went smoothly. Issues were looked after immediately and I was on my way

Raymond L. 
Évaluation :
5

Excellente expérience

Howard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flo S. 
Évaluation :
5

Helpful and friendly staff! Great experience!

Max T. 
Évaluation :
3

Had to request another cargo van. First one providx had 3 bits of duct tape on windscreen. Do you as a company actually offer vans in this condition,? Guy who served us was going through the motions and not a great promoter of firm.

Stephen G. 
Évaluation :
5

Have rented many times from the Burlington facility and have never had an issue everything well done.

Dean L. 
Évaluation :
4

The trucks alignment was waaay off center to the left (almost at a 45° angle) and the truck would drift right causing an constant over steering issue. Truck was clean though.

james R. 
Évaluation :
4

Create a system where customer service is more accessible to the customers.

Kevin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jino P. 
Évaluation :
1

They changed my order out of Hamilton because they didn't have a truck . I should have got 50$ for that nope . The then pick up the truck park it for the next day to use and find out there's no dolly inn it , the gas in the truck was almost empty so had to pay 35$ once I got it and 35$ when I took it back so it cost me over 170$ just to use the truck 3 hours . Never using this place again

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natalie L. 
Évaluation :
5

Customer service was very good. Attempted to reserve on-line however it would not accept my credit card. No problem using it at the store.

Barry S. 
Évaluation :
1

I was overcharged for gas. Contacted Michael Holder who promised to refund most of it as he admitted that it was a mistake. One month later it still isn't done. I have rented from this location >10 times in the last year. Don't plan on using it again now.

Mark T. 
Évaluation :
3

My final bill was overcharged, but when I contacted them, it was corrected promptly.

peter F. 
Évaluation :
5

I live on the Hamilton Mountain and went out of my way to go to this location on Plains Road. Amazing customer service very professional, no waiting in line, everyone had a smile and the manager did not tell me to leave like the experience I had a few weeks ago at the upper Wellington location. Upper Wellington location could learn a few things from the Plains Road office.

Susan I. 
Évaluation :
3

We got the truck and loaded it up and then when it was full, the truck wouldn't start. We had to have the truck towed to the storage unit so we could unload it and then towed to wherever they took it to be fixed. It was extremely inconvenient as we had a whole bunch of people to help us at the time. However because we wasted over an hour waiting for the tow truck, my husband and I had to do it all by ourselves. The unloading was extremely stressful and we were not happy with the service. We did not even get a discount on the price of the truck even though it broke down on us. I was extremely disappointed in the service this time.

LAURAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
3

You charged a 6,5 credit card processing fee on a $95 truck rental. Huge thumbs down.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
1

Absolutely the WORST customer service experience I have ever had. The appointment to install my hitch was delayed 2 times this summer because the staff ordered the wrong parts, and then when it was finally booked to install, the service person left the under-vehicle covering/all-weather fabric torn and ripped around the hitch, and then not re-attached to the bottom of the bumper. When questioned about the workmanship, the attendant said it could be un-installed if I didn't like the job, but not fixed. I asked to speak with the manager on the phone, who audibly yelled at the attendant and said she would not speak to me, but I could wait there (3 hrs) for her to return. I had already been waiting 2,5hrs for the install and wasn't about to make it a half-day to haggle about the price/quality of their work. I simply went to my dealer and paid another $75 for them to fix the job. I will never go to that burlington Uhaul again. I had heard terrible reviews, but needed the hitch and couldn't find another shop to do it... but should have stayed away.

peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel G. 
Évaluation :
5

I was completely satisfied with every aspect of my experience with my rental.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raffi G. 
Évaluation :
5

The service was great from the receptionist on to the installer. U-Haul was so well priced I gave the installer a tip. I would recommend this location, 5 stars for sure.

morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon C. 
Évaluation :
5

better advertise hitch installations

damon R. 
Évaluation :
5

Provide a comfy place where customers can wait while work is being done.

LOUIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
2

Electrical installation was messy, very messy. cables everywhere, going at every direction. next day my left tail lights and signal stopped working; ya connector not properly insert. then i noticed cables cut on multiple places , connect together with butt connectors. 2 connections in 2 inches without any reason. very amateur job. i had to got home and use electric tape to organize them to make them somehow ok. very poor job.

Ronald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MichAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL W. 
Évaluation :
4

Uhaul needs to change their website pricing on the 9ft van. You state that the mileage charge is 0,59cents per km but we were charged 0,69cents per km. on Oct. 1/22

William B. 
Évaluation :
5

Aucun

Jim M. 
Évaluation :
5

I needed a van near closing time. Walked in and 5 minutes later left with exactly the van I needed. Thanks to Emmanuel (sp?)!

Brian S. 
Évaluation :
5

Customer service is very professional. Thank you!

valerie M. 
Évaluation :
5

I rented a utility trailer, It was perfect for what I needed. Fair price,,,$30 for 24hrs including tax and insurance.

keith A. 
Évaluation :
2

I ordered a van. For twenty years we change our closets twice / year. Each time I order a van. This time no van. What is the sense of ordering?

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
4

Lot is a little cramped with trailer equipment but all is quite accessible

Tim H. 
Évaluation :
5

PUT SOMEONE WHO KNOWS WHAT THERE DOING IN THE HAMILTON RYMALL RD LOCATION, I HAVE TO GO TO BURLINGTON TO GET A PERSON WHO KNOWS WHAT THEY ARE DOING

rock W. 
Évaluation :
5

Fast and friendly service, easy to use equipment and great prices.

Zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GianniJohn P. 
Évaluation :
5

The drop-off was also easy. Ramanpreet Kauer, the agent came out to help with the drop-off service soon after we arrived at the location. She did inspect the truck and gave us the all clear and informed us that a receipt would be sent later. She however did not tell us that there was extra charge for mileage and found that out later when we got the electronic receipt. I am not sure if the extra-mileage was due to U-Haul changing the drop-off location at the last minute. It would have been nice to have been informed of the extra charge ahead of time. The service otherwise was excellent.

Emmanuel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie K. 
Évaluation :
5

Keep up the excellent service Thank you again for this convenient rental

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean L. 
Évaluation :
5

Keep up the good work 👍

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Staff here helped me get a refund for the pickup location trying to scam me out of more money. This location saved my overall opinion on the company but still very soured from the experience

Jonathon H. 
Évaluation :
1

Pathetic move up - infirmartiom wrong no dollie

Anil K. 
Évaluation :
5

Friendly staff. Raman is always very helpful.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
1

There is zero chance I come back to this location ever again. The customer representatives do not care about what is going on. My invoice is incorrect due to their laziness and unwillingness to help customers. So far all the extra equipment I've tried to rent isn't available when I come to pick up the equipment and you do not receive notice of lack of availability. Avoid this location at all costs.

Patrick C. 
Évaluation :
3

I reserved rate for $19,95 but in my receipt I was charge $29.95. And I returned it an hour earlier.

Alma V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TH H. 
Évaluation :
5

Keep up the good work

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
1

Horrible customer service, horribly maintained rental vehicles, and rude employees seeking to rake customers over the coals. Unprofessional overall and I will be sure to make sure no one I know goes to this location. Their money is better used and better spent elsewhere.

Alexander S. 
Évaluation :
4

This was reservationn drop off location but uhaul changed it on me without notifying me. The attendant was able to correct this to avoid additional costs. Not sure why my location was changed but not impressed at the additional time required to correct this problem.

Andr D. 
Évaluation :
5

Well done people!

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence B. 
Évaluation :
5

Make after hours drop off easier

Rob R. 
Évaluation :
5

The drop off process was not clear, thankfully an attendant in the store was amazing and made it super easy

Lenora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHSAN H. 
Évaluation :
5

The strap ratchets were not well maintained and the locking pin holding the ramp in place fell out while driving.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick A. 
Évaluation :
4

There was a constant warning light on the dashboard.

Kathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

My truck was disgustingly dirty... It has layers of dust in it and hasn't been clean I'm what looked like months. The engine light was on, the tire light was on and the charge engine oil light was on..... All things that can make someone feel pretty uncomfortable driving your trucks. I spoke to an employee when I returned it and he said I would get a discount and the assistant manager would call and give me my goal after it..... Needles to say, I never got a call nor the discount that I was offered. Horrible customer service and communication.

Erin M. 
Évaluation :
1

My truck was not ready at 7:30AM as booked and I had to wait until 9AM for the location to open. When I phoned customer service at 7:45AM to find out why I wasn't set-up properly for 24/7 access they could not answer but did start my complaint claim. The call-in representative was excellent. The same cannot be said for the face to face service. When I could get my vehicle at 9AM and asked the assistant why my truck was not set-up properly she blamed me for not pre-registering but then acknowledged that I was 24/7 so maybe something happened. She did not care that I was inconvenienced and offered no apology. I won't use the Aldershot location again and would not recommend it to anyone else. Matt

Matthew O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce J.  |  Premières impressions 
Évaluation :
3

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B.  |  Expérience générale 
Évaluation :
2

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J.  |  Expérience générale 
Évaluation :
2

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn't get a reply by phone, then they sent an email to the location, and still the Aldershot location didn't reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I'd be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn't access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad M.  |  Expérience générale 
Évaluation :
5

Michael is an excellent manager.

JOHN P.  |  Expérience générale 
Évaluation :
2

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Jennifer S.  |  Expérience générale 
Évaluation :
5

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Jennifer S.  |  Réservation 
Évaluation :
1

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Kyle T.  |  Expérience générale 
Évaluation :
2

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Gary S.  |  Expérience générale 
Évaluation :
2

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin

ROBERT W.  |  Expérience générale 
Évaluation :
4

After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful

chris t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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