Customer Reviews for U-Haul Moving & Storage of Aldershot

4 841 évaluations

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 10/10/2022: 7h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 10/10/2022: 7h00 am à 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Aucun

Jim M. 
Évaluation :
5

Customer service is very professional. Thank you!

valerie M. 
Évaluation :
5

I rented a utility trailer, It was perfect for what I needed. Fair price,,,$30 for 24hrs including tax and insurance.

keith A. 
Évaluation :
2

I ordered a van. For twenty years we change our closets twice / year. Each time I order a van. This time no van. What is the sense of ordering?

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
4

Lot is a little cramped with trailer equipment but all is quite accessible

Tim H. 
Évaluation :
5

PUT SOMEONE WHO KNOWS WHAT THERE DOING IN THE HAMILTON RYMALL RD LOCATION, I HAVE TO GO TO BURLINGTON TO GET A PERSON WHO KNOWS WHAT THEY ARE DOING

rock W. 
Évaluation :
5

Fast and friendly service, easy to use equipment and great prices.

Zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GianniJohn P. 
Évaluation :
5

The drop-off was also easy. Ramanpreet Kauer, the agent came out to help with the drop-off service soon after we arrived at the location. She did inspect the truck and gave us the all clear and informed us that a receipt would be sent later. She however did not tell us that there was extra charge for mileage and found that out later when we got the electronic receipt. I am not sure if the extra-mileage was due to U-Haul changing the drop-off location at the last minute. It would have been nice to have been informed of the extra charge ahead of time. The service otherwise was excellent.

Emmanuel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie K. 
Évaluation :
5

Keep up the excellent service Thank you again for this convenient rental

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean L. 
Évaluation :
5

Keep up the good work 👍

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Staff here helped me get a refund for the pickup location trying to scam me out of more money. This location saved my overall opinion on the company but still very soured from the experience

Jonathon H. 
Évaluation :
1

Pathetic move up - infirmartiom wrong no dollie

Anil K. 
Évaluation :
5

Friendly staff. Raman is always very helpful.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
1

There is zero chance I come back to this location ever again. The customer representatives do not care about what is going on. My invoice is incorrect due to their laziness and unwillingness to help customers. So far all the extra equipment I've tried to rent isn't available when I come to pick up the equipment and you do not receive notice of lack of availability. Avoid this location at all costs.

Patrick C. 
Évaluation :
3

I reserved rate for $19,95 but in my receipt I was charge $29.95. And I returned it an hour earlier.

Alma V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TH H. 
Évaluation :
5

Keep up the good work

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
1

Horrible customer service, horribly maintained rental vehicles, and rude employees seeking to rake customers over the coals. Unprofessional overall and I will be sure to make sure no one I know goes to this location. Their money is better used and better spent elsewhere.

Alexander S. 
Évaluation :
4

This was reservationn drop off location but uhaul changed it on me without notifying me. The attendant was able to correct this to avoid additional costs. Not sure why my location was changed but not impressed at the additional time required to correct this problem.

Andr D. 
Évaluation :
5

Well done people!

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence B. 
Évaluation :
5

Make after hours drop off easier

Rob R. 
Évaluation :
5

The drop off process was not clear, thankfully an attendant in the store was amazing and made it super easy

Lenora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHSAN H. 
Évaluation :
5

The strap ratchets were not well maintained and the locking pin holding the ramp in place fell out while driving.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick A. 
Évaluation :
4

There was a constant warning light on the dashboard.

Kathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

My truck was disgustingly dirty... It has layers of dust in it and hasn't been clean I'm what looked like months. The engine light was on, the tire light was on and the charge engine oil light was on..... All things that can make someone feel pretty uncomfortable driving your trucks. I spoke to an employee when I returned it and he said I would get a discount and the assistant manager would call and give me my goal after it..... Needles to say, I never got a call nor the discount that I was offered. Horrible customer service and communication.

Erin M. 
Évaluation :
1

My truck was not ready at 7:30AM as booked and I had to wait until 9AM for the location to open. When I phoned customer service at 7:45AM to find out why I wasn't set-up properly for 24/7 access they could not answer but did start my complaint claim. The call-in representative was excellent. The same cannot be said for the face to face service. When I could get my vehicle at 9AM and asked the assistant why my truck was not set-up properly she blamed me for not pre-registering but then acknowledged that I was 24/7 so maybe something happened. She did not care that I was inconvenienced and offered no apology. I won't use the Aldershot location again and would not recommend it to anyone else. Matt

Matthew O. 
Évaluation :
4

Trying to figure how much gas was used was difficult because we needed to hit the 1/2 tank. It would be easier to start with a full tank so we could just top to full on return. Otherwise everting was good.

Ulo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavio I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C. 
Évaluation :
5

My customer service experience was very positive and professional so I cannot offer any suggestions for improvement. Reservation, pick up and customer representative was excellent.

Barry S. 
Évaluation :
3

The representative was competent but appeared tired and not interested. Did not take the initiative to transfer the reserved pads to the truck and failed to communicate that I was to do it myself. I had to drive back just to pick-up the pads on a very tight schedule.

Dragos C. 
Évaluation :
5

Raman is the best! Thanks Jack

Jackie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin P. 
Évaluation :
5

Quick friendly service

Wayne D. 
Évaluation :
5

Excellent service à la clientèle.

paricia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe T. 
Évaluation :
4

In general, very satisfied with service; however, I had to wait for quite some time in line, and I thought things could have gone a little faster at the counter.

Branko B. 
Évaluation :
5

Staff were very friendly, process was extremely fast and efficient. Great job by everyone.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELO S. 
Évaluation :
5

Exceptional service from UHaul people on Plains Road, Aldershot. They hooked me up, cheerfully, and nine days later when I brought back the trailer, they unhitched it for me. Quite different from a few years ago when I had to do it all myself!

Mark H. 
Évaluation :
4

A little crowded in the parking area but customer service rep was efficient and helped moving other units around enabling hook up for departure and the same when returning rental unit.

Tim C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Val S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
1

We had a trailer hitch installed on our van. We booked online, indicating that we would wait for the vehicle. We were contacted twice to change the time of the installation, even though we explained that we were coming from out of town. When we got home and hooked up our trailer, we discovered that the wiring kit was installed backwards. When we signalled left, the right light blinked, and vice versa. Luckily we noticed before we hit the highway on our vacation, and we reversed the wires ourselves. Also, instead of a small cut for the hitch mount, they cut the plastic from the back of the wheel all the way to the back bumper. As a result, we were not at all pleased with our experience and would NOT recommend this location.

Leah G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vanja H. 
Évaluation :
5

Excellent experience. Courteous and efficient staff. Excellent value

Chris M. 
Évaluation :
5

Everything was perfect

ALI M. 
Évaluation :
5

Great products always friendly service Thanks people

daniel F. 
Évaluation :
5

I bought big stuff from Ikea near this location and called this UHaul office and the van was ready in 5 Min !!!!

Kaveh S. 
Évaluation :
5

Get a bigger store

Malcolm H. 
Évaluation :
5

Van was in good condition but had not been fully cleaned out after previous rental. Some dirt and random fluid on the cargo area floor.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg M. 
Évaluation :
1

I booked a 20' truck for my move two months in advance from Queensway Uhaul in Etobicoke. The reservation was confirmed and I even contacted the store location the morning before the move to make sure everything was ready to go. The representative I spoke with told me the truck was ready and we'd be all set for pickup on July 30 at 10AM. I was later contacted by Uhaul at 8:30PM on July 29 to let me know the 20' was in fact NOT available - instead offering a 15' truck for pickup in Burlington, no where near to where I lived. As a result of the smaller truck, we could not fit everything in one load. We filled up several friends and family vehicles, and still needed to make a second trip. The last minute change in truck was a massive inconvenience - both in pickup as well as cargo capacity. Uhaul offered a $50 credit and small reduction in mileage charge - a very nominal compensation for the inconvenience. Upon receiving my final invoice, the $50 credit was overlooked and so far yet to be applied. I find myself wasting even more time and energy now trying to get this resolved. The customer experience in this case was pitiful. My feeling is that Uhaul is incredibly disorganized with very poor communication and professionalism. I will not be using Uhaul for my next move.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Margesh S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
5

Please use lightweight materials to build your trailers. They weigh more than the cargo capacity rating. Empty they use up more fuel than necessary.

paul G. 
Évaluation :
4

We had originally scheduled a 26' truck through the uhaul site and were directed to pick up our truck at 3040 Trafalgar Road- Saturday Accounting Forum Inc. Upon arrival for our 10am pick up we were informed our truck was not there. No effort was made to retrieve the truck or to inform us prior to arrival that the truck had not arrived. Instead, the woman flipped us to the Burlington location on Mainway stating we would be able to get our truck there. Hopeful, we drove 25 minutes in traffic to the Mainway location where there was no truck available, the previous lady had simply flipped us there to get rid of us. Luckily, the folks (Jen and Tracy) were extremely helpful and secured a 26' truck for us at the Burlington Plains Road East location. Following them scheduling this truck for us, the women from the original booking called to state she had booked us a truck on Plains Road East, trying to take credit for the work Tracy had put in to secure us this vehicle. All in all we were kicked around to three separate locations and lost over 2 hours of time from our original 10am booking. This was an absolutely terrible ordeal and cost us time and money with hired moving help. We were fortunate to have the help of Jen and Tracy at the Mainway location otherwise we would have been out additional time and money and potentially be dealing with legal repercussions because the 30th was our scheduled closing and move out date from our home. Uhaul states that our booking is guaranteed but absolutely no effort was made to guarantee our initial booking or to inform us that the truck we were scheduled to pick up was not available. We will never be using your services again as this has caused us so much undue stress that it is simply not worth it. There should be actions taken to discipline Saturday Accounting Forum Inc. and we feel we should be reimbursed for the mileage we were required to drive to pick up another vehicle. Beyond that, even having to pay for the services after this experience is maddening, as we do not feel it is deserved after what we were put through. Please feel free to reach out for further information and details as I have simply skimmed the surface of our experience.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silviu P. 
Évaluation :
4

vacuum the cargo vans between uses. Sawdust from previous rental got all over my items. Had a weird smell. Everything else was great. Loved the after hours check in

Brooke A. 
Évaluation :
5

When you reserve a dolly and then being told sorry first come first serve? Sorry that's happened twice now. Not impressed at all. When you male a reservation for something you kind of expect it to be available. You don't go to a restaurant where you make a reservation and they never tell you sorry it's first come first serve. You can't have your reservation. So when I reserve something I was expecting it to be available.

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loredana G. 
Évaluation :
3

The vehicle had a bad pet odor and hair on the seat. The staff was very helpful I think this one time error.

JUDY S. 
Évaluation :
5

Great service at pick up and delivery and ensured I had the correct equipment.

Ryan B. 
Évaluation :
5

Excellent service!

Clyde C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiv S. 
Évaluation :
3

To Whom it may concern, As you are aware, your technician disrupted my 2010 Acura MDX signal lights system. Per your instruction, I made an appointment with Burlington Acura to diagnose the problem. Please note that the vehicle is unsafe because the signals are not working. Burlington Acura needs first to diagnose the problem before they can fix it. The cost for the diagnostics is $185 plus taxes. Please be informed about the cost and that I may need to rent a vehicle until the issue is resolved. Also, you may contact Burlington Acura as required. Thanks in advance for your corporation. Trevor Simon (905) 409-9935

Trevor S. 
Évaluation :
4

All ok

lesley E. 
Évaluation :
3

Please see the comments above

moira C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
2

Customer service was terrible. Staff unfriendly and not helpful. Had to wait both when we picked up and dropped off even though staff were available. When I originally booked online, my package included 200 Kms for a set fee ($109) and then $0,2 above 200. When I picked up the truck, it only included 150 kms and then bill says 149 kms included. Not very reliable or consistent. Very disappointed, specifically in billing and customer service.

Jill K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

It was so easy to rent from this location. They communicated very well and the truck was ready when said, easy to get to and the steps to return was so simple.

Bob S. 
Évaluation :
4

One of the tire rims could use some paint to make it like it not in poor condition.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce J.  |  Premières impressions 
Évaluation :
3

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B.  |  Expérience générale 
Évaluation :
2

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J.  |  Expérience générale 
Évaluation :
2

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn't get a reply by phone, then they sent an email to the location, and still the Aldershot location didn't reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I'd be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn't access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad M.  |  Expérience générale 
Évaluation :
5

Michael is an excellent manager.

JOHN P.  |  Expérience générale 
Évaluation :
2

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Jennifer S.  |  Expérience générale 
Évaluation :
5

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Jennifer S.  |  Réservation 
Évaluation :
1

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Kyle T.  |  Expérience générale 
Évaluation :
2

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Gary S.  |  Expérience générale 
Évaluation :
2

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin

ROBERT W.  |  Expérience générale 
Évaluation :
4

After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful

chris t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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