I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn't get a reply by phone, then they sent an email to the location, and still the Aldershot location didn't reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I'd be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn't access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.comCatherine N. | Overall Experience
Self Storage Units in Burlington, ON, L7T2C9
U-Haul Moving & Storage de Aldershot
Pour nous contacter
Burlington, ON L7T2C9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Accès à l'entreposage
- Lun - dim : 5h am à 10h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Features Available at this Facility :
There are no rooms available online at this time.
Veuillez nous appeler ou nous visiter si vous voulez des renseignements sur ce qui est offert à l’établissement ou essayez un des établissements ci-dessous.
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U-Box® Containers for Moving and Storage
Nous livrons des conteneurs U-Box, vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Just give us a call when you want us to pick up or drop off your Conteneurs U-Box.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Évaluations des unités d'entreposage par les clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer did not leave a comment.Mohammad M. | Overall Experience
Michael is an excellent manager.JOHN P. | Overall Experience
Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.Jennifer S. | Overall Experience
Lucky was very friendly and made conversation with me while he was trying to locate my file.Jennifer S. | Reservation
I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.Kyle T. | Overall Experience
Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.Gary S. | Overall Experience
the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic binROBERT W. | Overall Experience
After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpfulchris t. | Overall Experience