Concrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.
ROY W | First ImpressionsSelf Storage Units in Burlington, ON, L7T2C9
U-Haul Moving & Storage de Aldershot
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- 4,5 - Cote moyenne des clients
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This is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible
Parminder N | First ImpressionsThe place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you
Nasrin A | Overall ExperienceI will never use again U-HAUL VERY DISAPPOINTED.
PANAGIOTIS K | Overall ExperienceThank you for your friendly and clean services.
Nasrin A | First ImpressionsGreat service and friendly employees
heather p | Overall ExperienceOn move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.
Jen S | Overall ExperienceThe people who work at Aldershot U-Haul are very kind and helpful. Good experience!
Kama R | Overall ExperienceAmazing service very nice people with experience. Many thanks
PANAGIOTIS K | First ImpressionsMy unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!
paul m | Overall ExperienceMy experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar
Kim B | Overall ExperienceStaff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.
Safiya J | Overall ExperienceI have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com
Catherine N | Overall ExperienceMichael is an excellent manager.
JOHN P | Overall ExperienceWas told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.
Jennifer S | Overall ExperienceLucky was very friendly and made conversation with me while he was trying to locate my file.
Jennifer S | Reservation